For small and midsize companies in Madison or anywhere in the state of Wisconsin, Progent provides help for networks powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex connectivity problems, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and disaster recovery planning.
Progent's online technical support engineers offer exceptional leverage because they have the real-world experience and the sophisticated technology to solve the majority of network problems quickly. This reduces direct expenses since solutions require fewer chargeable minutes. Online help also eliminates the cost of sending a consultant to your location. Your company benefits even more in incidental costs by reducing or avoiding system outages and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing policy for online support is structured to get the most out of your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the support that you actually get. Unlike many online support organizations, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing prevent situations where quick fixes somehow end up as major tabs. Progent's skill at disposing of problems quickly translates into your business conserving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an array of customized technologies and field-tested processes which permit the highest level of effectiveness for remote help and troubleshooting for small company IT systems. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology enables the consultants of Progent's Technical Response Center to access your company's computer system remotely without violating corporate security.
Progent's sophisticated customer support reporting application keeps detailed records for all service that Progent's customers have been provided. Progent's authorized consultants have access to the history of services provided to each Progent customer by any Progent engineer. This database of anomalies and fixes is organized as an easily retrievable support database that enables Progent's online support experts to share their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft permit access to other vast technical databases and allow quick response from vendors' internal support staff so Progent's remote consulting specialists can find the most efficient resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Madison or anywhere in Wisconsin or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's remote technical service experts offer credentials in an extensive array of products and technologies. This wide range of capability allows Progent's engineers to handle practically any emergency that may take place in a small company information system. Certificates earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support customers with multi-OS networks, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services provided by Progent to companies in Madison and throughout the state of Wisconsin include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad range of computer technology including system architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and transitioning from older applications to current MS Windows or Linux solutions. Progent's team-based methodology for solving network issues enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for resolving anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and validates an individual's technical knowledge at the expert level. Cisco qualified CCIEs can deal with even the most intractable problems occurring in network design, deployment, maintenance, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS network management tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent value since their depth of experience permits them to solve the most complex problems rapidly. In common cases, less experienced service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service firms make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can get timely support for severe network issues that are hurting worker efficiency but are outside the comfort zone of your ordinary network maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can tie into your network via the latest on-line troubleshooting technology in order to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling selection of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as VPN technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online support professionals can deliver network repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server application development,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of online desktop support and troubleshooting services such as Windows 7 migration help, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISM and CISSP security consultants can provide a range of system protection solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to recuperate rapidly following a damaging penetration. Security consulting services offered by Progent cover thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; integrating firewalls; establishing secure architectures for off-site and mobile communication; defending your email system from spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize physical resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small businesses often need. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Madison Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Call Center support alternatives for small businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing services are a convenient solution for smaller companies who lack the resources to support an internal Help Desk but who want fast response from a dependable Help Desk Call Center with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a seamless supplement to your current Help Desk resources. Progent's Virtual Help Desk can operate as an escalation alternative to resolve complex technical issues, or be available in overflow situations when your regular resources are too busy.
Progent's Help Desk consulting support can guide you in establishing an efficient new Help Desk or enhancing your established organization, evaluating or customizing Help Desk software products to handle the unique demands of your business, or adding occasional online personnel to reinforce your internal Call Center group to deal with high-demand scenarios such as software transitions, mass upgrades, or installing new business software.
Progent's Call Center team of veteran information technology experts provides your computer users in Madison or anywhere in the state of Wisconsin rapid access to a large network service group with substantial experience offering phone help and online diagnostics for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant enabler of business performance, and Progent's policy is to resolve instead of just record network problems.
Business Applications Support: Training, Programming, and Integration
Progent's Applications Consulting staff offers phone-based and in-depth engineering support and education in specific business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office Word, and Excel. To learn more information concerning Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac professionals can promote the artistic components of Mac systems by delivering remote help services and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a range of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio or video or configuring an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers companies in Madison, or anywhere in the state of Wisconsin, remote computer system monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so your IT support is proactive and automated. By spotting looming issues before they expand into full-scale emergencies, system monitoring can avoid inconvenient and expensive service crises. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems based on a combination of operating systems.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.