For small companies located in Madison or anywhere in the state of Wisconsin, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support services offer exceptional value due to the fact that they are equipped with the practical experience and the advanced tools to solve most network issues rapidly. Efficient support lowers direct costs since solutions require a smaller number of chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization saves even more with indirect costs by reducing or eliminating system downtime and associated costs resulting from business disruption, upset clients, unproductive workers, and distracted management.
Progent's billing policy for online help is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the services that you actually get. In contrast to typical online support companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing avoid scenarios where speedy. minor repairs manage to turn into big bills. Progent's penchant for dealing with problems quickly translates into your company saving money.
Progent's Online Technical Support Tools
Over time, Progent has developed a set of optimized tools and field-proven processes that allow the highest level of effectiveness for online help and troubleshooting for small company IT networks. Progent provides protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity allows the engineers of Progent's remote service group to connect to your company's computer system without violating corporate security.
Progent's advanced customer support database application keeps extensive histories for the service that Progent's clients have been provided. Progent's team engineers have access to the history of assistance rendered to every customer by any consultant. This database of trouble tickets and solutions is stored as an easily retrievable internal database that permits Progent's remote technical experts to share their knowledge with the whole team to make sure that the value of Progent's support services grows daily. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical databases and permit priority response from vendors' in-house support staff with the result that Progent's online consulting experts can find the best resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Madison or anywhere in Wisconsin or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's remote technical service experts offer certified skills in a comprehensive set of products and technologies. This breadth of IT skills permits Progent's consultants to tackle almost any crisis that may occur in a small business information system. Credentials held by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To support companies with mixed-operating system networks, Progent also provides the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services Offered by Progent to clients in Madison and throughout the state of Wisconsin include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a wide spectrum of information technology such as network architecture, email solutions, system and operational security, UNIX and Windows integration, VMware technologies for server economization and easy administration, and transitioning from older applications to current Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent online assistance for troubleshooting anomalies affecting UNIX/Linux systems powered by leading variants of UNIX including:
Major Linux versions for which Progent can provide expert support include:
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the premier recognition for network professionals, and certifies an individual's technical knowledge at the expert level. Cisco CCIEs can deal with even the most complex problems occurring in network design, installation, maintenance, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their depth of expertise allows them to resolve the most intractable problems rapidly. In many cases, less qualified consultants can wrestle for hours or even days with identical tasks that a CCIE can dispose of in minutes.
Few support organizations make Cisco CCIEs accessible to assist small and medium sized businesses. Progent offers quick phone contact with a Cisco CCIE so your company can get timely support for serious network problems that are impacting business productivity but are beyond the scope of your local network support resources. Progent's CCIE engineers can communicate with your network using the latest on-line support technology to perform fast, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Expertise
Progent's Microsoft-certified online service engineers offer network troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can assist your company with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2013 design,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of remote PC desktop support services including Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Qualified System Security Specialists
Progent's certified CISM and CISSP network security engineers can provide a variety of system protection solutions to strengthen the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or help your business to recover quickly after a damaging breach. Security consulting services available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick cleanup after malicious attacks; setting up firewalls; establishing secure mechanisms for off-site and mobile access; defending your messaging system from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting support to help organizations of any size connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize physical IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of seasoned online consulting professionals for special IT projects that small businesses frequently request. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables clients to complete critical initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Madison Company Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk service offerings for small companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for smaller businesses who lack the budget to build and maintain an in-house Call Center but who require fast response from an efficient Call Center with proficient telephone support as well as the technical depth to escalate complex problems to advanced engineers.
Progentís Virtual Call Center is designed for larger businesses and operates as a seamless extension of your current Call Center team. Progent's Virtual Help Desk can serve as an escalation option to resolve the most difficult computer system issues, or be ready in hectic instances when your other support engineers are overwhelmed.
Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk or enhancing your current one, identifying or customizing Call Center software products to handle the particular requirements of your corporation, or adding occasional online staff to work with your in-house Help Desk resources during unusually busy scenarios such as software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk team of veteran network consultants gives your clients in Madison or anywhere in the state of Wisconsin immediate assistance from a dependable network service resource with extensive experience offering phone consulting and remote repair service for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center the reputation as a solid driver of business success, and Progent's aim is to solve instead of just document technical issues.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Group provides online and in-depth engineering expertise and education in special business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for familiar Microsoft business applications such as CRM, MS Project, MS Word, and Office Excel. To find out additional information concerning Progent's expertise, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac experts can promote the creative elements of Mac environments by providing phone-based help services and education in graphics, audio, and video. Progent's consultants offer expertise in a variety of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects like capturing or digitizing audio or video or building an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers businesses in Madison, or anywhere in the state of Wisconsin, online network and server monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so that your network support is proactive rather than reactive. By exposing looming problems before they grow into network outages, automated monitoring can avoid stressful and expensive information system crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or environments that support multiple OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.