Fast and Affordable Remote Help for Madison Networks
Immediate Online Help for Madison NetworksFor organizations in Madison or anywhere in Wisconsin, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have delivered remote support to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent leverage because they have the real-world experience and have access to the advanced tools needed to resolve most network problems rapidly. This reduces direct costs since solutions accumulate fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves additionally with incidental expenses by minimizing or avoiding system outages and associated costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support experience is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges per minute for phone assistance, so you are charged only for the services that you receive. Unlike typical online service organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and simple model for billing do away with scenarios where speedy. minor solutions manage to turn into big invoices. Progent's penchant for disposing of problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of customized technologies and proven processes that promote the maximum degree of effectiveness for online consulting and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to connect to your network without violating system security.

Progent's advanced customer support database system maintains detailed records for the service that Progent's customers have been provided. Progent's team service personnel have access to the details of services provided to every customer by any Progent engineer. This history of anomalies and resolutions is structured as a quickly accessible internal knowledge base that allows Progent's remote support experts to share their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's remote service specialists can come up with the most efficient solutions quickly.

Remote services provided by Progent to clients in Madison and throughout the state of Wisconsin include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete threat progression including filtering, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver centralized control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Progent's rates for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows customers to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Call Center support programs for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who don't have the resources to support an in-house Help Desk but who require quick access to a dependable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is intended for larger businesses and serves as a transparent reinforcement of your current Helpdesk team. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative for complex computer system problems, or be available in overflow circumstances when your regular resources are swamped.

    Progent's Help Desk Call Center staff of experienced network consultants offers your clients in Madison or anywhere in the state of Wisconsin immediate contact with an effective technical support resource with substantial experience delivering phone help and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a crucial driver of business productivity, and Progent's intent is to resolve rather than just annotate IT problems.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group can supply remote professional consulting expertise and training in special application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom development, and education services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Madison, or anywhere in the state of Wisconsin, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your business so that your IT support is proactive and automated. By spotting emerging trouble spots before they result in crashes, remote monitoring can avoid stressful and expensive network crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems powered by a variety of OS platforms.
How Your Madison Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Madison or anywhere in the state of Wisconsin, Progent's online computer support specialists are ready to deliver professional and affordable IT help the instant your company needs it. More than 15 years of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Madison company relies on a local independent support technician or maintains a full time IT staff that can deal with ordinary computer issues, Progentís Microsoft certified engineers can still provide an easy and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the availability or the experience to address unexpected network emergencies or particularly complex integration problems.

Details of Progent's Remote Computer Support for Madison
Progent's phone help, remote troubleshooting, network security expertise, and system administration services offer businesses in Madison or anywhere in the state of Wisconsin unparalleled leverage for your IT budget. Whether you need one-time phone support and remote network repair or full-time Help Desk outsourcing services and system administration, Progent's professionals can provide your office enterprise-level network support while allowing you to eliminate the cost and hassle of maintaining a large in-house IT staff. Key features of Progent's online help services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT expertise, fine tuned support tools, and familiarity with corporate IT allow offices to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world professional background, at the front lines of IT support, executing a wide range of technical projects for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This guarantees that you get not just world-class technical help, but also a support engineer with proven approaches for using computer knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you are billed just for received services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services delivered during regular working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent faces few competitors. Businesses who work with familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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