Immediate Online Help for Madison Computer Networks
Fast Online Technical Support for Madison SystemsFor businesses located in Madison or anywhere in the state of Wisconsin, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, plus the services of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic issues.

Progent's online support engineers provide excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced tools necessary to resolve the majority of information system problems quickly. This reduces direct costs because service calls require minimal billable minutes. Online support also avoids the expense of sending a consultant to your location. Your company saves additionally in indirect costs by minimizing or avoiding system outages and related costs due to business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote technical support experience is especially valuable for organizations that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's pricing model for remote support is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you pay exclusively for the services that you actually get. In contrast to many online service companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid scenarios where quick fixes somehow turn into substantial invoices. Progent's skill at handling technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of customized tools and field-proven processes which ensure the highest degree of effectiveness for online help and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to link to your company's computer system without compromising network security.

Progent's advanced technical support database application stores comprehensive records describing all service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of support rendered to every customer by every Progent engineer. This archive of problems and solutions is stored as an easily exploitable support database that enables Progent's remote technical experts to communicate their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's online service experts are able to find the most efficient resolutions in the least time.

Online support services available from Progent to companies in Madison and throughout the state of Wisconsin include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services covers all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete major projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who don't have the resources to assemble and manage an in-house Help Desk Call Center but who require fast response from an efficient Help Desk with professional telephone support as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a seamless addition to your current Help Desk resources. Progent's Virtual Call Center can operate as a an escalation option to resolve complex network issues, or be ready in hectic circumstances when your other resources are overwhelmed.

    Progent's Help Desk Call Center team of seasoned network experts provides your customers in Madison or anywhere in the state of Wisconsin quick communication with an efficient support group with substantial experience delivering telephone-based help and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk the reputation as a solid enabler of business efficiency, and Progent's target is to solve instead of just record network issues.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team offers remote advanced consulting support and education in special business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Madison, or anywhere in the state of Wisconsin, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so that your computer maintenance is proactive and automated. By detecting emerging trouble spots before they result in crashes, proactive monitoring can ward off inconvenient and expensive information system crises. Progent can also deploy system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that support a combination of operating systems.
How Your Madison Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Madison or anywhere in the state of Wisconsin, Progent's online network support engineers are ready to deliver effective and affordable system help the instant your company has to have it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to solve computer problems rapidly while avoiding the cost and lost productivity associated with on-site service calls.

Even if your Madison organization has a local independent support technician or employs a full time organization that know how to deal with typical network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to fix unexpected system emergencies or particularly challenging integration projects.

Features of Progent's Remote Network Support for Madison
Progent's phone support, Internet-based troubleshooting, network security expertise, and system management services give businesses in Madison or throughout the state of Wisconsin unparalleled leverage for your IT investment. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and system management, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the cost and hassle of running a large internal IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT expertise, fine tuned support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.