Fast and Affordable Remote Support for Madison Computer Networks
For organizations in Madison or anywhere in the state of Wisconsin, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the assistance of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's online technical support engineers provide excellent value due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve most information system problems quickly. This reduces direct costs since service calls use up fewer chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally in indirect costs by reducing or avoiding system downtime and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support expertise is especially helpful in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.
Progent's billing model for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the support that you receive. Unlike typical online service firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for pricing save you from situations where speedy. minor fixes somehow turn into substantial invoices. Progent's skill at disposing of problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized technologies and field-tested methodologies that permit the maximum level of effectiveness for remote technical support and repair for IT systems of any size. Progent provides secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to access your company's environment without breaching network security.
Progent's advanced service database system includes thorough records of all service that Progent's clients have been provided. Progent's team service personnel have access to the details of support delivered to each Progent client by every consultant. This database of anomalies and fixes is structured as an easily exploitable proprietary knowledge base that permits Progent's online support experts to share their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's remote service experts are able to determine the best resolutions promptly.
Remote support provided by Progent to customers in Madison and anywhere in the state of Wisconsin include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service experts can provide computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration consulting services, Skype for Business migration consulting, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable desktop services to assist your business to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and validates a person's networking skills at the master level. Cisco-qualified CCIEs know how to resolve even the most complex issues encountered in network planning, installation, management, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS network management tools and coming up with alternate approaches or identifying software updates. CCIEs are an exceptional cost-effectiveness because their deep expertise enables them to resolve problems rapidly. In typical cases, less seasoned engineers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your environment via sophisticated on-line support tools in order to perform fast, secure, and economical analysis and repair.
Progent's CCIEs offer expertise in the entire range of Cisco's popular selection of infrastructure appliances by delivering consulting services such as:
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions to enhance the safety of your Windows, macOS and OS X, or Linux network against assaults or help your business to recuperate quickly after a serious breach. Security support services available from Progent cover comprehensive data security and compliance assessment using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; setting up firewalls; designing secure techniques for remote and mobile communication; protecting your messaging system against spam and directory harvest attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support services to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent process for recovering services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online support services to address a wide spectrum of computer technologies such as network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from older systems to MS Windows or Linux-based environments. Progent's group-oriented methodology for solving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent online assistance resolving anomalies within UNIX/Linux systems powered by leading variants of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical files, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Madison Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk consulting services can assist you in building an effective new Call Center or revamping your current organization, selecting or customizing Help Desk Call Center software to meet the special requirements of your business, or providing temporary phone support staff to work with your internal Help Desk team during demanding events like software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of veteran network experts provides your customers in Madison or anywhere in the state of Wisconsin rapid access to an efficient support group with years of background providing telephone-based help and remote diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a key contributor to business efficiency, and Progent's target is to resolve instead of merely track IT problems.
- Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team provides online advanced consulting expertise and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom programming, and education for familiar Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Madison, or anywhere in the state of Wisconsin, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so your IT maintenance is proactive rather than reactive. By anticipating potential trouble spots before they grow into network outages, remote monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks based on a combination of operating systems.
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Madison or throughout the state of Wisconsin, Progent's phone-based network support engineers are ready to deliver effective and affordable system support the moment your company requires it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to repair network problems quickly while avoiding the cost and lost time associated with on-site service visits.
Even if your Madison office deals with a local freelance support technician or employs an in-house IT staff that can deal with common network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the availability or the expertise to fix unexpected system crises or especially challenging integration projects.
Details of Progent's Online Network Services for Madison
Progent's phone help, Internet-based troubleshooting, system security consulting, and system administration services offer offices in Madison or anywhere in the state of Wisconsin unparalleled leverage for your IT budget. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's professionals can provide your organization enterprise-level IT support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT staff. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Madison and is also ideal for networks in more remote regions of Wisconsin that lack technicians with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the use of a wide array of Microsoft support utilities, technical information, and on-going education.
- By the Minute Billing to Reduce Costs
Progent provides remote help on a minute-by-minute basis, so you are charged only for the services you receive. Progent asks for no minimum fee for online help and asks for no ongoing retainer for services delivered during regular business hours. This keeps you from paying big bills for routine fixes.
- Access to Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide the services of on-staff specialists with skill in planning, implementing, and supporting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's core consulting services consist of technology integration, MS Exchange Server consulting, system security design, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting support for specific application areas. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Database Administration and Application Development
Amazon Marketplace Web Service Software Design and Programming
By providing a convenient one-stop source for IT generalists and application experts, Progent can tailor timely, affordable, and comprehensive IT solutions that meet the unique requirements of your company.
- State of the Art Remote Access Tools
Protected remote connectivity permits Progent's service professionals to observe precisely what your customers see. This makes it easier to find quick solutions to issues that could otherwise demand an expensive onsite visit. Sophisticated online access software and expert technicians combine to allow Progent to repair most network problems quickly and economically. Progent is an industry leader in online support and automated system analysis.
- Support for Mainstream VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum Network Uptime
For offices with line-of-business applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-constrained offices whose clients need instant recourse to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical expertise, refined remote support tools, and familiarity with corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Online Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Family of Servers
Progent can provide world-class expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 Server maintenance, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help by the minute. As a result, you pay only for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services delivered during regular business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you will not be tempted to permit less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small service organizations who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by each consultant to every customer. The practice of documenting and archiving support records results in more efficient service and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.