Fast and Affordable Remote Help for Madison Networks
For organizations in Madison or anywhere in Wisconsin, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have delivered remote support to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting issues.
Progent's remote technical support experts offer excellent leverage because they have the real-world experience and have access to the advanced tools needed to resolve most network problems rapidly. This reduces direct costs since solutions accumulate fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves additionally with incidental expenses by minimizing or avoiding system outages and associated costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support experience is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.
Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges per minute for phone assistance, so you are charged only for the services that you receive. Unlike typical online service organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and simple model for billing do away with scenarios where speedy. minor solutions manage to turn into big invoices. Progent's penchant for disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of customized technologies and proven processes that promote the maximum degree of effectiveness for online consulting and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to connect to your network without violating system security.
Progent's advanced customer support database system maintains detailed records for the service that Progent's customers have been provided. Progent's team service personnel have access to the details of services provided to every customer by any Progent engineer. This history of anomalies and resolutions is structured as a quickly accessible internal knowledge base that allows Progent's remote support experts to share their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's remote service specialists can come up with the most efficient solutions quickly.
Remote services provided by Progent to clients in Madison and throughout the state of Wisconsin include:
Authorized Microsoft Windows Experts
Progent's Microsoft-qualified remote support professionals can deliver computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 application development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to assist your business to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and indicates a consultant's networking knowledge at the master level. Cisco CCIEs know how to resolve even the most difficult challenges encountered in network planning, integration, administration, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with IOS network management tools and coming up with alternate approaches or identifying program updates. CCIEs represent an excellent value since their broad expertise enables them to resolve problems quickly. In typical cases, less seasoned consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system via state-of-the-art remote support tools in order to provide quick, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's top-selling family of networking appliances by providing consulting services that include:
CISSP, ISSAP, and CISM Qualified Network Security Professionals
Progent's certified CISM and CISSP cybersecurity consultants offer a variety of security services to enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recover rapidly following a serious penetration. Security support services offered by Progent cover thorough data security and compliance audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; setting up firewalls; building secure techniques for off-site and mobile access; defending your messaging system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support services to help organizations of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for restoring applications and services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online support services to address a wide array of information technologies including network infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.
Major Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete threat progression including filtering, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver centralized control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Progent's rates for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows customers to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Madison Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Call Center support programs for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who don't have the resources to support an in-house Help Desk but who require quick access to a dependable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex problems to advanced consultants.
Progentís Virtual Call Center is intended for larger businesses and serves as a transparent reinforcement of your current Helpdesk team. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative for complex computer system problems, or be available in overflow circumstances when your regular resources are swamped.
Progent's Help Desk Call Center staff of experienced network consultants offers your clients in Madison or anywhere in the state of Wisconsin immediate contact with an effective technical support resource with substantial experience delivering phone help and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a crucial driver of business productivity, and Progent's intent is to resolve rather than just annotate IT problems.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Group can supply remote professional consulting expertise and training in special application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom development, and education services, see Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Madison, or anywhere in the state of Wisconsin, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your business so that your IT support is proactive and automated. By spotting emerging trouble spots before they result in crashes, remote monitoring can avoid stressful and expensive network crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems powered by a variety of OS platforms.
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Madison or anywhere in the state of Wisconsin, Progent's online computer support specialists are ready to deliver professional and affordable IT help the instant your company needs it. More than 15 years of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.
Even if your Madison company relies on a local independent support technician or maintains a full time IT staff that can deal with ordinary computer issues, Progentís Microsoft certified engineers can still provide an easy and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the availability or the experience to address unexpected network emergencies or particularly complex integration problems.
Details of Progent's Remote Computer Support for Madison
Progent's phone help, remote troubleshooting, network security expertise, and system administration services offer businesses in Madison or anywhere in the state of Wisconsin unparalleled leverage for your IT budget. Whether you need one-time phone support and remote network repair or full-time Help Desk outsourcing services and system administration, Progent's professionals can provide your office enterprise-level network support while allowing you to eliminate the cost and hassle of maintaining a large in-house IT staff. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Madison and is also ideal for customers in more remote areas of Wisconsin that lack technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has access to a broad range of Microsoft support utilities, technical information, and continuing training.
- Per Minute Rates to Minimize Costs
Progent provides online support on a per-minute basis, so you pay only for the support you use. Progent asks for no minimum fee for online help and asks for no periodic retainer for services provided during regular working hours. This keeps you from paying big bills for routine repairs.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide the services of on-staff specialists with skill in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Group
Progent's core support services include system integration, Microsoft Exchange Server expertise, network security design, and Help Desk outsourcing services. Progent's Application Experts Team offers world-class consulting expertise in critical application areas. Support offered by the Application Experts Group includes:
Dynamics GP Support and Programming
MS Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management and Software Development
MySQL Database Administration and Software Programming
Apple Mac Help
Amazon MWS Software Integration
By offering a convenient one-stop source for IT generalists and application experts, Progent is able to tailor timely, affordable, and comprehensive information technology solutions that address the specific requirements of your company.
- Advanced Remote Connectivity Software
Secure remote access allows Progent's service experts to observe precisely what your customers see. This makes it easier to produce fast fixes to problems that could otherwise require an expensive onsite service call. Cutting-edge remote access software and expert engineers together enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Support for Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Service for Maximum System Availability
For companies with line-of-business applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended especially for budget-conscious organizations whose workers need instant recourse to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT expertise, fine tuned support tools, and familiarity with corporate IT allow offices to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world professional background, at the front lines of IT support, executing a wide range of technical projects for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This guarantees that you get not just world-class technical help, but also a support engineer with proven approaches for using computer knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you are billed just for received services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services delivered during regular working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent faces few competitors. Businesses who work with familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide 24x7 system tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.