Fast and Affordable Remote Support for Madison Computer Networks
Immediate Online Consulting for Madison NetworksFor organizations in Madison or anywhere in the state of Wisconsin, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the assistance of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's online technical support engineers provide excellent value due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve most information system problems quickly. This reduces direct costs since service calls use up fewer chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally in indirect costs by reducing or avoiding system downtime and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support expertise is especially helpful in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the support that you receive. Unlike typical online service firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for pricing save you from situations where speedy. minor fixes somehow turn into substantial invoices. Progent's skill at disposing of problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized technologies and field-tested methodologies that permit the maximum level of effectiveness for remote technical support and repair for IT systems of any size. Progent provides secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to access your company's environment without breaching network security.

Progent's advanced service database system includes thorough records of all service that Progent's clients have been provided. Progent's team service personnel have access to the details of support delivered to each Progent client by every consultant. This database of anomalies and fixes is structured as an easily exploitable proprietary knowledge base that permits Progent's online support experts to share their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's remote service experts are able to determine the best resolutions promptly.

Remote support provided by Progent to customers in Madison and anywhere in the state of Wisconsin include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical files, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk consulting services can assist you in building an effective new Call Center or revamping your current organization, selecting or customizing Help Desk Call Center software to meet the special requirements of your business, or providing temporary phone support staff to work with your internal Help Desk team during demanding events like software migrations, major updates, or installing brand new business software.

    Progent's Help Desk Call Center team of veteran network experts provides your customers in Madison or anywhere in the state of Wisconsin rapid access to an efficient support group with years of background providing telephone-based help and remote diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a key contributor to business efficiency, and Progent's target is to resolve instead of merely track IT problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides online advanced consulting expertise and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom programming, and education for familiar Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Madison, or anywhere in the state of Wisconsin, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so your IT maintenance is proactive rather than reactive. By anticipating potential trouble spots before they grow into network outages, remote monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks based on a combination of operating systems.
How Your Madison Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Madison or throughout the state of Wisconsin, Progent's phone-based network support engineers are ready to deliver effective and affordable system support the moment your company requires it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to repair network problems quickly while avoiding the cost and lost time associated with on-site service visits.

Even if your Madison office deals with a local freelance support technician or employs an in-house IT staff that can deal with common network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the availability or the expertise to fix unexpected system crises or especially challenging integration projects.

Details of Progent's Online Network Services for Madison
Progent's phone help, Internet-based troubleshooting, system security consulting, and system administration services offer offices in Madison or anywhere in the state of Wisconsin unparalleled leverage for your IT budget. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's professionals can provide your organization enterprise-level IT support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical expertise, refined remote support tools, and familiarity with corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does My Business Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.