Fast Online Technical Support for Madison Information Networks
Immediate Online Consulting for Madison SystemsFor companies located in Madison or anywhere in the state of Wisconsin, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, as well as the services of CISSP-certified security experts to help with high-level security design and diagnostic jobs.

Progent's online support experts provide excellent value due to the fact that they have the real-world background and have access to the sophisticated technology required to resolve the majority of information system problems rapidly. Efficient support reduces immediate expenses because solutions require fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your office. Your organization benefits additionally with indirect costs by reducing or eliminating system downtime and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting experience is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the support that you actually get. Unlike many remote support companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing prevent situations where fast repairs somehow end up as major tabs. Progent's penchant for disposing of technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized tools and field-proven processes that ensure the highest degree of effectiveness for online technical support and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your company's computer system remotely without breaching corporate security.

Progent's advanced technical support reporting application includes comprehensive documentation of all service that Progent's clients have been provided. Progent's team consultants have access to the history of assistance provided to each Progent customer by every consultant. This database of issues and resolutions is organized as a quickly searchable proprietary knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced certifications and close associations with important industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick access to vendors' internal product engineers with the result that Progent's remote service specialists can come up with the most efficient solutions promptly.

Remote technical support services provided by Progent to companies in Madison and anywhere in the state of Wisconsin include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's leading corporations. The ProSight portfolio of network monitoring and management services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so any potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who don't have the budget to build and maintain an in-house Help Desk but who need quick access to an efficient Call Center with professional telephone support plus the expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a seamless extension of your existing Call Center organization. Progent's Virtual Call Center can operate as a an escalation alternative for complex computer system issues, or be available in hectic circumstances when your other resources are overwhelmed.

    Progent's Call Center team of seasoned information technology professionals gives your clients in Madison or anywhere in the state of Wisconsin rapid access to a reliable network service group with substantial experience providing phone support and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a major contributor to business efficiency, and Progent's target is to resolve and not merely report network issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team provides remote advanced engineering support and training in special application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Madison, or anywhere in the state of Wisconsin, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so that your network maintenance is proactive and automated. By anticipating emerging problems before they expand into full-scale emergencies, proactive monitoring can ward off inconvenient and costly network crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks based on a variety of platforms.
How Your Madison Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Madison or anywhere in the state of Wisconsin, Progent's phone-based computer support engineers are ready to deliver professional and economical IT support whenever your business needs it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve network problems quickly while eliminating the cost and lost productivity associated with on-site service visits.

Even if your Madison business deals with a regular freelance consultant or employs a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft certified engineers can offer a convenient and transparent remote extension of your local resources for situations when your regular service personnel either don't have the availability or the knowledge to deal with sudden system crises or especially tough integration projects.

Benefits of Progent's IT Support for Offices in Madison
Progent's remote technical help services enable your Madison organization to realize the advantages of timely, enterprise-grade IT support without the cost of maintaining an in-house IT organization. Your network will derive added strategic worth by being more reliable, efficient, and secure. Benefits to your business include:

  • Seamless remote expansion of your local support resources
    With most organizations in Madison and throughout Wisconsin, nearby network service providers, whether represented by freelance consultants or an in-house maintenance staff, can handle typical technical issues. However, major troubles can occur when your regular support personnel are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your local service people. In these situations, Progent's online service professionals give you an easy, quick, and economical solution to supplement your local resources and to transfer valuable information to improve your capability to resolve downstream issues in-house.

  • Less Reliance on Freelance Service Providers
    For network support, smaller organizations commonly depend on individual freelance consultants. Although freelance service people carry less internal costs than larger support firms and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the absence of backup help may require your business to go without help during an emergency. As your company expands, network unavailability and trouble with critical software are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve support experts to make sure your IT system is always up and running.

  • Build a Solid Foundation for Smooth Expansion
    Organizations typically start with an IT system created on a modest budget. Without a scalable infrastructure, slap-dash repairs can get piled on top of a shaky foundation. When a network grows, stability and scalability issues can hinder the productivity of the business. These badly built systems require careful assessment, intelligent long-term planning, and broad-based technical knowledge to upgrade to a network architecture that can provide the stable foundation to meet critical business demands and ease downstream growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller companies need advice and technical education to negotiate an ever more complex maze of technology options capable of accelerating business growth and improving productivity. These companies hardly need a computer consultant who is motivated to earn a commission on a specific vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined technology instead of the genuine needs of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align technical consulting with the real interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT experience, refined support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world professional background, in the trenches of network service, executing a broad variety of technical projects for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This ensures that you get not just world-class IT capability, but also a consultant with proven approaches for using technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person visits per minute. Consequently, you are billed just for received services. Progent does not impose a higher rate for after-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be forced to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent has little competition. Companies who work with familiar independent service providers or who employ internal support staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and efficient.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your information network from painful and expensive availability disruptions.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.