Immediate Online Help for Madison Computer Networks
For businesses located in Madison or anywhere in the state of Wisconsin, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, plus the services of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic issues.
Progent's online support engineers provide excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced tools necessary to resolve the majority of information system problems quickly. This reduces direct costs because service calls require minimal billable minutes. Online support also avoids the expense of sending a consultant to your location. Your company saves additionally in indirect costs by minimizing or avoiding system outages and related costs due to business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote technical support experience is especially valuable for organizations that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's pricing model for remote support is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you pay exclusively for the services that you actually get. In contrast to many online service companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid scenarios where quick fixes somehow turn into substantial invoices. Progent's skill at handling technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of customized tools and field-proven processes which ensure the highest degree of effectiveness for online help and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to link to your company's computer system without compromising network security.
Progent's advanced technical support database application stores comprehensive records describing all service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of support rendered to every customer by every Progent engineer. This archive of problems and solutions is stored as an easily exploitable support database that enables Progent's remote technical experts to communicate their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's online service experts are able to find the most efficient resolutions in the least time.
Online support services available from Progent to companies in Madison and throughout the state of Wisconsin include:
Certified MS Windows Support
Progent's Microsoft-expert online service engineers offer computer repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server design,
Skype for Business Server migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop consulting and support services to help you company to install, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 10 migration support services plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure engineers, and validates a person's network technology skills at the master level. Cisco-qualified CCIEs can handle even the most challenging challenges associated with network planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with workarounds or identifying program updates. CCIEs are an exceptional value because their broad experience enables them to fix problems quickly. In common instances, less experienced consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your network by means of advanced on-line troubleshooting technology to provide quick, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's popular selection of infrastructure devices. Cisco networking expertise available from Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless Access Points planning and integration services, Cisco wireless controllers consulting, Cisco VPN Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection services to improve the safety of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or help your business to clean up rapidly after a damaging penetration. Security solutions available from Progent include: in depth network security and compliance audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; integrating firewalls; building secure techniques for off-site and mobile connectivity; guarding your email infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Progent can provide advanced online support to help organizations of all sizes integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote consulting services to cover a wide spectrum of information technologies including network infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-based environments. Progent's team-based methodology for solving network problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.
Major Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services covers all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete major projects economically and on time. Progent's special remote consulting solutions include:
How Your Madison Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who don't have the resources to assemble and manage an in-house Help Desk Call Center but who require fast response from an efficient Help Desk with professional telephone support as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a seamless addition to your current Help Desk resources. Progent's Virtual Call Center can operate as a an escalation option to resolve complex network issues, or be ready in hectic circumstances when your other resources are overwhelmed.
Progent's Help Desk Call Center team of seasoned network experts provides your customers in Madison or anywhere in the state of Wisconsin quick communication with an efficient support group with substantial experience delivering telephone-based help and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk the reputation as a solid enabler of business efficiency, and Progent's target is to solve instead of just record network issues.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Team offers remote advanced consulting support and education in special business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Madison, or anywhere in the state of Wisconsin, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so that your computer maintenance is proactive and automated. By detecting emerging trouble spots before they result in crashes, proactive monitoring can ward off inconvenient and expensive information system crises. Progent can also deploy system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that support a combination of operating systems.
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Madison or anywhere in the state of Wisconsin, Progent's online network support engineers are ready to deliver effective and affordable system help the instant your company has to have it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to solve computer problems rapidly while avoiding the cost and lost productivity associated with on-site service calls.
Even if your Madison organization has a local independent support technician or employs a full time organization that know how to deal with typical network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to fix unexpected system emergencies or particularly challenging integration projects.
Features of Progent's Remote Network Support for Madison
Progent's phone support, Internet-based troubleshooting, network security expertise, and system management services give businesses in Madison or throughout the state of Wisconsin unparalleled leverage for your IT investment. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and system management, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the cost and hassle of running a large internal IT organization. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to companies in Madison and is also ideal for networks in geographic areas of Wisconsin that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide array of Microsoft support tools, service information, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent offers online help on a minute-by-minute basis, so you are charged only for the services you use. Progent has no minimum fee for phone support and requires no ongoing subscription fee for support services provided during regular working hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Network Design Professionals
Progent's certified experts for Cisco offers the services of authorized specialists with skill in designing, implementing, and managing networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's basic support offerings consist of system integration, Microsoft Exchange Server consulting, system security planning, and Help Desk outsourcing support. Progent's Experts Team can provide in-depth consulting support in specific application areas. Help offered by the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Training
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Support
MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Software Development
MySQL Management Support and Software Development
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service centralized source for network generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive IT solutions that meet the specific needs of your business.
- Sophisticated Remote Connectivity Tools
Secure online connectivity permits Progent's service experts to see precisely what your customers see. This makes it easier to find fast solutions to problems that might otherwise demand a costly onsite service call. State-of-the-art online connectivity software and experienced technicians together enable Progent to repair most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and automated network analysis.
- Support for Popular VPN Products
Progent can provide safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Service for High Network Uptime
For businesses with vital applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-conscious organizations whose clients require immediate access to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT expertise, fine tuned support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent can provide world-class support for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 upgrades, Windows 2003 Server maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help per minute. As a result, you are charged just for delivered support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services provided during regular business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast solutions so you won't be forced to permit simple problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by every staff member to each client. The discipline of documenting and archiving service records allows more efficient support and avoids a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only support firms to offer 24x7 system monitoring services powered by MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.