Progent Managed IT Services

Managed IT Services for Small and Medium Size Organizations
The managed services model for IT outsourcing has become among the fastest growing segments of the technology services market because it provides a cost effective way for organizations to benefit from enterprise-class network management help without being required to build and maintain an IT services staff that is great at at everything. Progent's managed services include Call Center outsourcing or sharing, ransomware defense, and patch management. Progent's expanding selection of managed IT services are designed to offer organizations who have over-stretched IT service teams economical access to advanced network management technology and skilled personnel.

Managed IT services available from Progent include:

Outsourced/Co-managed Call Desk: Call Center Managed Services
Progent's Support Center services permit your IT staff to outsource Call Center services to Progent or divide activity for Service Desk support transparently between your internal support resources and Progent's extensive roster of IT service technicians, engineers and subject matter experts. Progent's Co-managed Service Desk offers a seamless supplement to your internal network support staff. Client interaction with the Help Desk, provision of support, problem escalation, trouble ticket creation and tracking, efficiency metrics, and maintenance of the service database are consistent whether incidents are taken care of by your internal support organization, by Progent, or both. Learn more about Progent's outsourced/co-managed Call Desk services.

Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Remediation
Progent's Active Protection Against Ransomware is an endpoint protection managed service that utilizes SentinelOne's next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. Progent Active Security Monitoring services safeguard local and cloud-based resources and offers a unified platform to address the entire threat progression including filtering, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and solutions integrator. Learn more about Progent's ransomware defense and cleanup services.

Patch Management: Patch Management Services
Progent's managed services for patch management offer businesses of any size a versatile and affordable alternative for assessing, testing, scheduling, applying, and documenting updates to your dynamic information network. Besides optimizing the protection and reliability of your computer environment, Progent's patch management services permit your IT team to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.

Progent Backup/Restore Managed Services: On-premises, Public Cloud, and Hybrid Network Backup Services
Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service. All ProSight DPS products manage and monitor your data backup processes and enable transparent backup and fast restoration of vital files, apps, images, and VMs. ProSight DPS lets you avoid data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services available in the DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly called Altaro Office 365 Backup), ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your IT environment.

ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, when you log into a secured application and give your password you are asked to confirm your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized for this second means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several validation devices. For details about Duo identity authentication services, visit Duo MFA two-factor authentication services.

Benefits of Progent's Managed IT Services
Advantages of Progent's catalog of managed services include:

• Affordable, predictable costs for IT monitoring and management
• Anticipatory service model to maximize availability
• Automation of key processes such as monitoring, updates, diagnostics, and troubleshooting
• Use of world-class technology and top-tier, certified expertise
• Continual, transparent absorption of new technology
• Smooth transition from outdated systems to current IT management platforms
• Improved alignment of computer tools and business goals
• High-level support for all major aspects of IT including cybersecurity, uptime, disaster recovery and responsiveness
• Freedom for an organization's network management team to focus on core business issues, not the minutiae of network management