Progent's Managed Services for Small and Mid-size Businesses
Progent Managed ServicesThe managed services model for network outsourcing is among the fastest expanding areas of the technology services market because it offers an affordable and effective way for businesses to get world-class network support without the need to create and maintain an IT services staff that is always up to date on at all facets of computing. Progent's managed services include Help Desk outsourcing, ransomware protection, and software and firmware update management. Progent's growing selection of managed IT services are built to offer companies who have over-stretched IT service groups affordable help from advanced network management technology and skilled personnel.

Managed services offered by Progent include:

Progent's Outsourced/Shared Help Center: Help Desk Managed Services
Support Center ConsultantsProgent's Help Desk services permit your information technology group to offload Support Desk services to Progent or split activity for support services seamlessly between your internal network support group and Progent's nationwide pool of IT service technicians, engineers and subject matter experts. Progent's Shared Help Desk Service offers a seamless supplement to your core support resources. Client interaction with the Service Desk, delivery of support, escalation, ticket creation and updates, efficiency measurement, and maintenance of the support database are cohesive whether incidents are resolved by your in-house network support resources, by Progent's team, or a mix of the two. Read more about Progent's outsourced/shared Help Center services.

Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
Active Defense Against Ransomware ConsultingProgent's Active Defense Against Ransomware is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. Progent Active Security Monitoring services safeguard on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and solutions integrator. Find out more about Progent's ransomware defense and cleanup services.

Patch Management: Patch Management Services
Patch Management ConsultantsProgent's support services for patch management offer organizations of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic IT network. Besides maximizing the security and functionality of your computer network, Progent's patch management services permit your IT staff to concentrate on more strategic initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's patch management services.

Progent Backup/Recovery Management Services: On-premises, Public Cloud, and Hybrid Data Backup Services
Data Protection Management ServicesProgent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service (BaaS). All ProSight DPS products manage and monitor your backup operations and enable transparent backup and fast recovery of critical files/folders, apps, images, and VMs. ProSight DPS lets you protect against data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned insiders, or software glitches. Managed services in the ProSight Data Protection family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly called Altaro Office 365 Backup), ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your network.

ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Duo MFA ConsultantsProgent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are requested to verify your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this added form of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate several validation devices. To find out more about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

Benefits of Progent's Managed IT Services
Benefits of Progent's suite of managed IT services include:

  • Low, visible costs for network management
  • Anticipatory support model to reduce downtime
  • Automation of critical tasks like as monitoring, updates, analytics, and troubleshooting
  • Access to world-class technology and top-tier, certified expertise
  • Continual, transparent absorption of new technology
  • Seamless migration from outdated technology to modern IT platforms
  • Improved alignment of computer tools and business requirements
  • High-level expertise for all key facets of IT including cybersecurity, resilience, disaster preparedness and performance
  • Freedom for your company's network management group to concentrate on business, not the minutiae of network management
Contact Progent about Managed IT Services
To learn additional information about ways that Progent's catalog of managed services can help your business to deploy cost-effective solutions for managing your IT network, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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