Fast and Affordable Remote Help for Manaus Amazonas Information Networks
For organizations located in Manaus Amazonas, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic issues.
Progent's remote technical support experts offer excellent value because they have the practical experience and are equipped with the sophisticated technology needed to solve most information system issues quickly. This reduces immediate costs because service calls use up fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company saves even more in indirect expenses by reducing or eliminating system outages and related costs due to business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support expertise is especially helpful in environments that depend on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.
Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike many online support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent scenarios where fast solutions somehow turn into substantial bills. Progent's penchant for handling technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of customized technologies and proven methodologies which promote the maximum degree of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's remote service group to connect to your network remotely without compromising system security.
Progent's advanced service reporting application stores detailed documentation describing all support that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of support rendered to every client by every consultant. This archive of anomalies and responses is structured as an easily exploitable proprietary knowledge base that allows Progent's online technical engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft open up additional extensive technical support databases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to determine optimal resolutions in the least time.
Remote technical services provided by Progent to customers in Manaus Amazonas include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service engineers can deliver computer system troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist your company with a wide variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective desktop consulting and support services to assist you business to deploy, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure professionals, and validates a consultant's networking skills at the master level. Cisco-qualified CCIEs can handle the most stubborn challenges associated with network design, installation, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs provide excellent value because their deep expertise allows them to solve problems rapidly. In common instances, less experienced engineers can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can tie into your environment by means of advanced remote troubleshooting tools to perform efficient, safe, and affordable analysis and remediation.
Manaus Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Manaus metro area.
Progent locations in Manaus Metro
Progent's CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of networking appliances by delivering services such as:
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security services to bolster the safety of your Windows, macOS and OS X, Linux network against attacks or assist you to recover rapidly following a damaging breach. Security solutions offered by Progent cover comprehensive information security and compliance audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious assaults; configuring firewalls; designing secure architectures for remote and mobile connectivity; guarding your email infrastructure against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to address a broad spectrum of computer technologies including network architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in networks that incorporate Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older applications to Windows or Linux-powered solutions. Progent's group-based methodology for solving network problems enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Important Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. The ProSight line of outsourced network management services addresses all critical aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology enables clients to execute major initiatives within budget and on time. Progent's special online consulting services include:
How Your Manaus Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex problems.
Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk or improving your established organization, identifying or modifying Help Desk Call Center software products to handle the unique requirements of your business, or providing occasional online personnel to reinforce your in-house Help Desk resources to deal with demanding scenarios such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced information technology experts gives your customers in Manaus Amazonas fast contact with an efficient support group with extensive background providing telephone-based consulting and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center perception as a key driver of business productivity, and Progent's intent is to fix rather than just annotate technical issues.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Experts staff can supply phone-based advanced consulting support and training in key application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for familiar Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Manaus Amazonas remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so your computer maintenance is proactive and automated. By spotting looming problems before they grow into crashes, proactive monitoring can avoid stressful and costly service breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate a combination of OS platforms.
To contact Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Manaus Amazonas, Progent's online computer support specialists can deliver expert and cost-effective IT support the instant your business has to have it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair IT problems quickly while avoiding the expense and lost time that comes with on-site support calls.
Even if your Manaus organization has a local freelance support technician or employs a full time organization that know how to handle the majority of network problems, Progent’s Microsoft certified engineers can still provide an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected network crises or especially challenging integration projects.
Advantages of Progent's IT Support for Organizations in Manaus Amazonas
Progent's online support services enable your Manaus company to experience the benefits of timely, enterprise-class IT support without the expense of managing an in-house IT organization. Your network will derive added business value by being more available, productive, and secure. Benefits to your company include:
- Convenient remote extension of your local IT resources
With most companies in Manaus Amazonas, nearby computer service resources, whether represented by outside consultants or an internal maintenance staff, can take care of typical network issues. However, IT crises can strike when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual support technicians. In these instances, Progent's on-call support experts offer a convenient, quick, and economical solution to supplement your local help and to pass on valuable knowledge to increase your ability to deal with downstream problems in-house.
- Less Dependence on Freelance Consultants
For network maintenance, smaller companies commonly rely on independent freelance service providers. While independent consultants have smaller internal costs than larger consulting organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the lack of fallback personnel may force your company to wait for help during an emergency. As your business grows, system unavailability and problems with vital applications are more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a ready source of reserve support experts to make sure your network stays available.
- Create a Scalable Foundation for Smooth Expansion
Businesses often start with an information system created on a shoestring budget. Lacking a proper infrastructure, slap-dash repairs can get piled on top of a weak foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. These badly designed environments need careful analysis, smart strategic planning, and extensive IT expertise to evolve to a system infrastructure able to deliver the solid foundation to meet critical business demands and facilitate downstream expansion.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller businesses need guidance and technical education to negotiate an increasingly complicated maze of product alternatives available for accelerating business success and enhancing efficiency. Businesses hardly need a network consultant who is trying to resell a specific vendor's technology. Network consulting and product selling can result in a scenario where the recommended
solution is built around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align technical expertise with the best needs of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical knowledge, refined support software, and familiarity with enterprise networking allow businesses to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Getting Remote Network Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide in-depth support for Microsoft’s popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 expertise, Windows 2003 Server maintenance, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help per minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during regular working hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be forced to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Businesses who utilize trusted independent service providers or who maintain internal IT staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, secure, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.