For small and midsize businesses in Manaus Amazonas, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISA and CISM-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's remote technical support services offer excellent value due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system problems quickly. Efficient support lowers immediate expenses since service calls take up a smaller number of billable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization saves even more in incidental costs by minimizing or eliminating system downtime and related costs stemming from business discontinuity, upset clients, idle workers, and de-focused executives.
Progent's pricing model for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to typical online support companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing do away with situations where fast solutions somehow turn into substantial invoices. Progent's penchant for dealing with technical issues efficiently results in your business saving money.
Progent's Online Technical Support Tools
Over the years, Progent has developed an array of optimized technologies and field-tested processes that allow the maximum level of efficiency for online help and troubleshooting for small and midsize business computer systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access enables the experts of Progent's Technical Response Center to communicate with your company's system without violating corporate security.
Progent's sophisticated technical support database application includes detailed histories of all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of services provided to each client by every Progent consultant. This history of trouble tickets and resolutions is structured as a conveniently retrievable internal database that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available additional massive technical support databases and permit quick access to vendors' in-house support staff with the result that Progent's remote service specialists can determine the most efficient solutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Manaus Amazonas or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, visit Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's phone-based technical service professionals possess advanced credentials in a comprehensive array of disciplines. This broad range of IT skills allows Progent's engineers to address virtually any crisis likely to occur in a small company network. Credentials held by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help businesses with mixed-operating system environments, Progent also offers the services of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based services Offered by Progent to customers in Manaus include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad range of computer technology including network infrastructure, email solutions, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and easy administration, and migration from older systems to the latest Windows or Linux-based solutions. Progent's group-oriented approach to solving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for analyzing anomalies within UNIX/Linux networks based on leading variants of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for networking consultants, and validates a person's network technology knowledge at the expert level. Cisco CCIEs can resolve even the most complex problems associated with network planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house support staff in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying software updates. CCIEs are an excellent cost-effectiveness since their broad expertise enables them to solve even the most complex problems rapidly. In typical instances, less seasoned consultants can wrestle for hours or even days with identical tasks that a CCIE can fix in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco CCIE so your company can receive timely support for complex network issues that are impacting worker productivity but are outside the experience of your ordinary IT support providers. Progent's CCIE consultants can interface to your network via state-of-the-art remote troubleshooting technology to provide efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's market leading selection of networking appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, plus Virtual Private Network products.
Certified Windows Expertise
Progent's Microsoft-expert remote service experts offer computer system troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of remote desktop support services including Microsoft Windows 7 migration help, moving to 64-bit workstation software, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Experts
Progent's qualified CISM and CISSP security consultants can provide a range of security solutions that can bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or help your company to recuperate rapidly following a serious penetration. Security support services offered by Progent include: thorough network security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm assaults; installing firewalls; building safe architectures for off-site and mobile access; guarding your email infrastructure from spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help organizations of any size connect their networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine physical resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent can provide the services of seasoned online consulting professionals for special projects that small businesses often need. Progent's charges for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's special online consulting services include:
How Your Manaus Amazonas Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk Call Center support programs for small companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center support services are well suited for small organizations who don't have the budget to support an in-house Call Center but who want fast access to an effective Help Desk Call Center with proficient phone support plus the available expertise to escalate complex problems to advanced engineers.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation platform for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Help Desk or enhancing your current one, selecting or customizing Help Desk Call Center application software to address the special requirements of your company, or providing occasional online staff to supplement your internal Call Center team to deal with unusually busy scenarios like software transitions, mass upgrades, or installing new business software.
Progent's Help Desk team of seasoned network consultants offers your clients in Manaus Amazonas fast access to an effective technical support resource with substantial experience providing telephone-based support and remote diagnostics for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a crucial enabler of company efficiency, and Progent's policy is to solve rather than just record technical problems.
Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group provides phone-based professional engineering expertise and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for Microsoft applications such as CRM, Office Project, MS Office Word, and Excel. To read more concerning Progent's expertise, customization, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the imaginative aspect of Mac computing by offering phone-based help support and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects such as scanning or digitizing audio/video or building an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Manaus Amazonas online computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so your computer support is proactive and automated. By detecting looming issues before they expand into downtime, automated monitoring can ward off stressful and expensive information system crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments powered by a combination of platforms.
To get in touch with Progent about emergency online help with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.
Manaus Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Manaus metro area.
Progent locations in Manaus Metro