Fast and Affordable Remote Technical Support for Manaus Amazonas Computer Networks
For organizations located in Manaus Amazonas, Progent offers online support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve complex infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's online support engineers provide excellent leverage due to the fact that they possess the practical background and are equipped with the advanced technology required to resolve the majority of network problems quickly. This lowers immediate expenses because service calls use up fewer billable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or eliminating network downtime and associated losses due to business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support expertise is especially valuable for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.
Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced only for the support that you actually get. In contrast to typical remote support companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for pricing prevent scenarios where fast fixes somehow end up as major invoices. Progent's skill at handling technical issues efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized tools and proven processes that permit the highest degree of efficiency for online engineering help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's Technical Response Center to link to your company's environment remotely without breaching system security.
Progent's powerful service database system maintains extensive records of all support that Progent's customers have received. Progent's staff consultants have the benefit of the details of all help provided to every client by any engineer. This history of issues and resolutions is stored as an easily searchable internal database that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft open up other extensive support knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's online consulting experts can arrive at the best resolutions quickly.
Online support available from Progent to companies in Manaus Amazonas include:
Authorized Windows Expertise
Progent's Microsoft-premier remote support engineers can deliver network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable PC desktop support services to help you company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration assistance plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network engineers, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to handle even the most difficult issues encountered in network planning, installation, administration, compliance, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating software updates. Cisco CCIEs offer exceptional value because their depth of experience allows them to solve problems quickly. In typical cases, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can tie into your network using the latest on-line troubleshooting technology in order to perform quick, secure, and economical analysis and remediation.
Manaus Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Manaus metro area.
Progent locations in Manaus Metro
Progent's CCIEs offer expertise in all of Cisco's top-selling family of infrastructure appliances. Cisco technology expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki wireless AP layout and set up, Aironet APs planning and integration expertise, Cisco WiFi controllers consulting, Cisco VPN and Security Integration services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Engineers
Progent's certified CISM and CISSP cybersecurity experts offer a variety of security solutions that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to recover rapidly after a serious breach. Security solutions available from Progent include: comprehensive information security assessment using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; designing safe techniques for remote and mobile communication; defending your email infrastructure against spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online support services to help organizations of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent process for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based consulting services to address a wide spectrum of computer technologies including system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in networks that include Linux with Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux environments. Progent's group-based approach to solving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency online assistance troubleshooting anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's top enterprises. The ProSight series of outsourced network management services covers all critical aspects of information technology including email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire malware attack progression including protection, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that any potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these special areas of computer technology enables customers to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Manaus Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center service options for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk Call Center or enhancing your established organization, selecting or modifying Help Desk software products to meet the unique demands of your business, or adding temporary online personnel to work with your in-house Help Desk team during unusually busy situations like software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center team of veteran network experts gives your computer users in Manaus Amazonas quick contact with an efficient technical support group with extensive experience delivering phone consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk the reputation as a significant enabler of company success, and Progent's policy is to resolve instead of just document technical issues.
- Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts Group can supply remote advanced engineering expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, custom programming, and education services, see Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Manaus Amazonas online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your environment so that your IT support is proactive rather than reactive. By uncovering emerging problems before they result in network outages, system monitoring can head off inconvenient and expensive information system failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by a variety of OS platforms.
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
For companies and startups in Manaus Amazonas, Progent's phone-based computer support specialists are ready to deliver professional and economical system support the moment your organization requires it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve network problems rapidly while avoiding the expense and lost time associated with on-premises service calls.
Even if your Manaus business deals with a local freelance support technician or employs a full time IT staff that can deal with common network issues, Progent’s Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the experience to resolve unexpected system emergencies or especially complicated integration projects.
Benefits of Progent's IT Support for Offices in Manaus Amazonas
Progent's remote support services enable your Manaus business to realize the benefits of timely, enterprise-level IT support without the cost of maintaining a full-time IT organization. Your information system will derive greater strategic worth by being increasingly available, efficient, and protected. Benefits to your company include:
- Seamless remote expansion of your on-site IT resources
For most offices in Manaus Amazonas, local network support resources, whether made up of independent consultants or a full-time IT staff, can solve the majority of network issues. However, IT crises may occur when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your usual service technicians. In these instances, Progent's online support experts offer a convenient, fast, and economical solution to supplement your local resources and to transfer useful information to increase your ability to handle future problems locally.
- Less Dependence on Freelance Consultants
For network support, smaller offices commonly depend on independent freelance service providers. While freelance service people have less internal costs than big service companies and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of backup help may require your company to wait for assistance during an emergency. As your company expands, system downtime and problems with critical software become more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of reserve support experts to insure your IT system stays available.
- Create a Scalable Basis for Seamless Expansion
Businesses often begin with an IT system implemented on a shoestring budget. Lacking a strong framework, band-aid fixes often get piled onto a shaky foundation. When a company grows, stability and expandability problems can hinder the success of the business. Such poorly built environments require careful assessment, smart strategic planning, and broad-based technical knowledge to upgrade to a network infrastructure able to provide the stable foundation to meet current business requirements and facilitate future expansion.
- Interact with Solution Providers Instead of Technology Sellers
Smaller offices need advice and technical education to navigate through an ever more complicated array of product alternatives capable of promoting business success and enhancing efficiency. They hardly need a network engineer who is motivated to sell a certain vendor's technology. Network support and product selling can result in a situation where the proposed
solution is built around a profitable technology rather than the true requirements of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align technical consulting with the real needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT experience, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Getting Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent can provide in-depth expertise for Microsoft’s leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises help by the minute. Consequently, you are invoiced only for received services. Progent does not impose a higher rate for off-hours or priority support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no retainer for services provided during normal working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast solutions so you won't be forced to permit less critical problems to fester.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by every consultant to each customer. The practice of documenting and organizing service records results in more efficient service and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock network monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.