Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry wireless PDAs were once among the most popular solutions for maintaining mobile access to messaging, scheduling, web programs, and other vital business data. Progent can provide Manchester, New Hampshire companies support from BlackBerry-premier consultants who can help businesses to maintain existing BlackBerry environments or transition efficiently to a more popular mobile solution.

As the sophistication of small company IT technology has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has become the standard for businesses of any size, successful deployment and support of BlackBerry technology has become more challenging. To deal with issues like data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging systems and corporate databases, small organizations frequently resort to external consulting professionals who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier engineers who can assist small organizations to design, administer, and troubleshoot BlackBerry environments affordably and efficiently, dispensing with the need for an in-house BlackBerry solutions specialist and lowering the cost and stress of maintaining wireless workers. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This breadth of experience, combined with Progent's proven online support capabilities, provides small companies an affordable solution for integrating RIM BlackBerry products seamlessly into their information network.

Progent's consultants can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange setup so that your data and messaging systems operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous editions of BlackBerry and Microsoft technology, configure easy-to-use management tools to enable you to track and control BlackBerry devices across your business, recommend security policies that make sense for your business, customize wireless software, and make sure that your network infrastructure is properly configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your scheduled backup procedures so that it can be recovered rapidly and thoroughly.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Onsite IT Consulting
Progent locations in New England

City Address Phone Link
Boston 201 Washington Street
Boston, MA 02108
United States
(857) 770-0339 Boston Network Support Services
Lawrence 280 Merrimack St, Ste 315 - Fl 3
Lawrence, MA 01843
United States
(978) 989-6597 Lawrence Network Support Services
Manchester 1087 Elm Street, Suite 201
Manchester, NH 03101
United States
(603) 463-0063 Manchester Network Support Services
Providence 166 Valley Street
Providence, RI 02909
United States
(401) 354-1881 Providence Network Support Services
Waltham 303 Wyman Street
Waltham, MA 02451
United States
(617) 581-0770 Waltham Network Support Services


Technical Expertise for BlackBerry Enterprise Server (BES)
RIM's high-end solution for administering big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful software enables Exchange, Domino, or Groupwise users to transmit and receive messages that stay encrypted during wireless transit to provide optimum data protection. BlackBerry BES Server also simplifies a wide selection of critical management tasks ranging from smartphone deployment and updates to mobile security and high availability.

BlackBerry Enterprise Server Integration Help

Progent's BlackBerry-certified engineers can help you use BlackBerry BES Server to do basic jobs like:

  • Deploy and manage applications
  • Plan smartphone, program, and IT policy updates
  • Upgrade BlackBerry smartphone software wirelessly
  • Manage user and group settings with BES Server's extensive library of IT policies

Progent's BlackBerry-certified consultants can also assist your company to use BlackBerry BES Server to perform important tasks not supported by the less advanced BES Server Express. These tasks include:

  • Install and manage BES Server's fault-tolerant infrastructure based on VMware
  • Install BlackBerry devices wirelessly
  • Set custom management roles
  • Monitor and report on the health of your system

Professional RIM BlackBerry Technical Support Available Remotely from Progent
Progent's certified BlackBerry support specialists are available remotely to deliver expert assistance to companies in the Manchester region or throughout New Hampshire. Progent's experienced online technical support experts have helped IT organizations solve network issues and reduce IT service costs in each state in the country and built a large following of satisfied clients. (Refer to Progent's client testimonials.)

Progent offers online help for a wide selection of issues associated with BlackBerry products including synchronization, integration with Exchange, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Major BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, validate, troubleshoot, and document a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class engineering services for BlackBerry include business and technology needs analysis, solution design, roll-out planning and implementation, performance tuning, design of a high-availability environment, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to design a mobile wireless environment that fits within your IT budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to support a BlackBerry Enterprise Server, help your organization to decide which administration approach and hardware products match your requirements, and evaluate your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about options for software versions, server hardware and storage, network architecture, and application set up.

To maximize system security, Progent's BlackBerry expert can assist you to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security engineers to run company-wide security vulnerability and compliance testing and recommend enhancements to account for your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry engineer offers expertise in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry device clients on Microsoft Exchange Server and Windows Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, back up and support storage groups, apply permissions, set up the MDS and Instant Messaging, install push and pull access control lists, manage Microsoft Exchange Server data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Contact Progent to Get Assistance from a BlackBerry-Qualified Consultant
If you wish to ask Progent about consulting expertise for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.



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    Remote 24x7 monitoring, automated alarms, and periodic reports are vital to maintaining the health of your IT system and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) solutions have advanced so far that businesses of all sizes can afford a level of network stability that was once reserved for large enterprises. Progent can provide a variety RMM options delivered as economical services designed to assist you to identify and resolve a most network problems before they get big enough to disrupt your business.

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    Progent can provide the services of a CRISC-certified risk management expert to help your company to plan and implement an enterprise risk management (ERM) strategy based on leading practices identified by CRISC and geared to match your organization's risk appetite, business objectives, and budgetary guidelines.

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    Progentís Cisco-Premier technology experts offer experienced PIX Firewall support services covering architecture, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector threat security, and secure connectivity services. Ranging from compact, plug-and-play desktop devices for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls offer a sensible level of protection, performance and availability for information environments of all sizes. PIX firewalls are build around a proven, purpose-built operating system, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and connectivity services, including powerful application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent access services, and extensive administrative solutions. Progentís network experts can show you how to select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's Intune consultants can help your company to assess the strategic value of utilizing Intune for managing your mobile devices including notebooks, phones, and tablets based on Windows, iOS, and Google Android. Progent can help your company to define policies, plan and deploy test environments to evaluate the appropriateness of Intune for your environment, install Intune throughout your enterprise, combine Intune with System Center Configuration Manager for unified change management, and troubleshoot your Intune deployment.

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    Progent's expert consultants can show you how to define and implement a smooth in-place Exchange Server 2007 migration strategy that minimizes network disruption, reduces long-term service requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multiple server or multi-site upgrades, Progent has the background to complete your move quickly and economically. Progent's Microsoft Exchange 2007 support, repair, and design services include assistance with the configuration of outside vendor enhancements of Microsoft Exchange Server 2007 and the creation of unified messaging solutions based on Exchange Server 2007.

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    Progent offers expert support for every phase of your Microsoft Exchange Server 2010 migration with services that include end-to-end project management, site analysis, project planning, cost estimates of all new software and equipment needed, suggested vendor sourcing, system testing at customer location or at Progent's test lab, setting up temporary coexistence between Microsoft Exchange 2010 and Exchange Server 2003 or 2007, deployment of the solution, deactivating the previous system, and training for customer's IT staff and users.

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    For enterprise project management assistance, Progent can provide the services of senior information technology professionals with decades of background in IT management, application development, and business process engineering for organizations from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers offer project management expertise to assist enterprise clients follow leading practices to make sure strategic projects are completed on time and within budget.

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    Progentís Microsoft certified professionals can offer small and mid-sized companies expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that opens the door to the speedy creation of enterprise-class business applications that can give your company a competitive edge. SQL Server provides built-in support for XML and can query over the Internet and beyond the firewall. In addition to providing expertise, support and problem solving services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your IT system. Progent can also help you upgrade from earlier editions of SQL Server to Microsoft SQL Server 2005.

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    For help creating, improving, or troubleshooting applications for Windows, Linux, or the Web, Progentís team of programmers, database designers, and software project managers can make sure you get the job done on time and within your budget. Progent's seasoned software programmers can provide cost-effective and efficient remote consulting for jobs as simple as writing Vidual Basic macros for Excel or as challenging as rolling out line-of-business RDBMS applications built on SQL Server or Oracle.

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    Progent has created special network security packages designed to deliver larger corporations a professional and comprehensive network security evaluation from a group of premier security engineers. All Progent's network security evaluation bundles incorporate a suite of procedures including network scans from within and from outside your company firewall, professional interpretation of scanned data by accredited security engineers, creation of a paper documenting the results, plus a live high-level executive summary and an in-depth live outbrief for internal network administrators.

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    Progent's engineers can provide a range of consulting services to assist organizations of all sizes to install, manage, and support networks that incorporate desktops, laptops, tablets, or Windows phones powered by Microsoft Windows 8.1. For enterprise customers, Progent's experienced project management consultants can assist to design and configure test labs to evaluate Microsoft Windows 8.1 and plan and execute Windows 8.1 migration projects based on proven methodologies.

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    CCIE Expert Certified ASA and PIX Firewall Computer Consultant

    Progentís Cisco-Certified technology experts offer experienced PIX Firewall consulting services covering architecture, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack protection, and secure connectivity services. Extending from compact, plug-and-play desktop appliances for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls offer a sensible combination of protection, performance and availability for information environments of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and extensive administrative solutions. Progentís network experts can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent is a pioneer in economically providing world-class IT help to small businesses. Progent's success in handling the network support needs of the historically underserved small company market is the cumulative outcome of key technical and process breakthroughs that have removed much of the traditional costs out of managing network support, added unmatched technical expertise into the support system, and significantly streamlined the repair process.

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  • Windows, UNIX, Solaris Information Technology Consulting
    Windows and UNIX Engineers

    If your business computer system combines UNIX, Linux or Solaris platforms with MS Windows, Progent can show you how to integrate your IT resources into a cohesive environment that allows all your OS platforms to coexist for easy administration, transparent dataflow, high dependability, superior throughput, and tight security. Progent's UNIX and Windows coexistence support services feature IT architecture integration and support, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote technical help and repair, on-site technical support, and Contact Center support.

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