Consulting and Technical Support Services for BlackBerry Environments
BlackBerry ConsultantsBlackBerry wireless PDAs were once among the most successful products for achieving location-independent connectivity to messaging, scheduling, web-based applications, and other critical business information. Progent offers Manchester, New Hampshire businesses support from BlackBerry-certified experts who can assist organizations to maintain existing BlackBerry environments or transition efficiently to a current smartphone platform.

As the sophistication of small company IT technology has expanded, and as the need for enterprise-class protection, dependability, and recoverability has grown to be the norm for organizations of all sizes, effective integration and maintenance of RIM BlackBerry solutions has grown more difficult. To handle issues like security, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging systems and company databases, small organizations often turn to outside consulting professionals who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small organizations to plan, administer, and repair BlackBerry-based solutions affordably and effectively, eliminating the need for an internal BlackBerry technology specialist and lowering the expense and hassle of supporting mobile workers. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This range of knowledge, combined with Progent's proven remote service delivery model, provides small businesses an economical solution for integrating RIM BlackBerry products seamlessly into their information network.

Progent's consultants can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and email systems operate efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft technology, configure streamlined management tools to help you track and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your business, customize mobile software, and make sure that your IT network infrastructure is properly designed to handle your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be restored rapidly and safely.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Onsite IT Consulting
Progent locations in New England

City Address Phone Link
Boston 201 Washington Street
Boston, MA 02108
(857) 770-0339 Boston Network Support Services
Lawrence 280 Merrimack St, Ste 315 - Fl 3
Lawrence, MA 01843
(978) 989-6597 Lawrence Network Support Services
Manchester 1087 Elm Street, Suite 201
Manchester, NH 03101
(603) 463-0063 Manchester Network Support Services
Providence 166 Valley Street
Providence, RI 02909
(401) 354-1881 Providence Network Support Services
Waltham 303 Wyman Street
Waltham, MA 02451
(617) 581-0770 Waltham Network Support Services


Technical Help for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines administration and maintenance of BlackBerry wireless handsets, providing a centralized platform for controlling key tasks such as smartphone deployment, upgrades, and deactivation while also providing a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) supports transparent integration between Exchange Server, Novell GroupWise, or IBM Lotus Domino messaging platforms and BlackBerry users and supports over-the-air synchronization.

RIM BlackBerry Enterprise Server Integration Help

BES Server features a variety of data protection capabilities beginning with automatic data encryption of messages sent between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows great flexibility in adjusting degrees of security to match the special requirements of your company's network. Progent's BlackBerry certified engineers can assist you to choose powerful security functions and activate them wirelessly. Examples of these wirelessly configurable security settings include:

  • Disable a device
  • Wipe data from a missing or stolen BlackBerry device
  • Lock out Bluetooth
  • Activate internal defenses against malicious attacks

BlackBerry BES Server also offers flexibility in selecting ways to keep mobile users from installing or running unsecure or prohibited code. Progent can help you to choose protective techniques like:

  • Specify exactly what programs are permitted on the device
  • Block external software from using non-volatile memory on the device
  • Select which functions external applications can access on the smartphone
  • Restrict the kinds of access external software running on the device can initialize
  • Block all external applications from being installed or run on the BlackBerry smartphone

Expert RIM BlackBerry Technical Support Offered Online from Progent
Progent's certified RIM BlackBerry engineers are accessible online to deliver expert assistance to businesses in the Manchester area or throughout New Hampshire. Progent's experienced online technical support experts have helped IT organizations solve network problems and cut support costs in every state in the country and established a substantial following of loyal customers. (See Progent's customer testimonials.)

Progent offers online consulting support for a wide array of issues associated with BlackBerry software and devices including synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server, and strengthening wireless security. Important BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can help you to carry out basic technical operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters, editing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your company messaging software. Progent's certified experts can also help you to troubleshoot a wide range of problems associated with synchronization, handset recognition, email consistency, web access, mobile connections, IM, PC application configuration, and Desktop Redirector.

As a top innovator in delivering countrywide online technical assistance for small office IT networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless technical support expenses at a minimum and, by handling issues promptly, maximizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can help you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run critical tasks such as resolving enterprise activation issues, registering and deleting BlackBerry device clients, setting activation passwords, configuring wireless software loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry engineers can also assist you to operate management software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and assist your company to select and implement sensible security options.

Progent's certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest version of Exchange Server.

Contact Progent for Help from a RIM BlackBerry-Certified Expert
If you wish to contact Progent about technical expertise for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.



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    Progent's Microsoft-certified consulting experts can assist you to determine the value of Microsoft Exchange Server 2010 for your business and can assist your IT staff to design and implement an efficient upgrade to Microsoft Exchange 2010 from Exchange 2003 or Microsoft Exchange 2007 Server that will offer fast ROI by increasing your productivity, cutting the cost of equipment and service, simplifying management, and consolidating your vital communications technologies.

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    Cisco's PIX firewalls have been discontinued and Cisco might not support these legacy devices. Progent continues to offer technical support for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can in addition help you assess whether to migrate to next generation firewall products available from Cisco. Progent's Cisco technology specialists can help you design and implement a cost-effective migration to Cisco ASA 5500-X Series firewalls following industry best practices.

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    Progent's Microsoft-certified experts have two decades of background providing electronic messaging and unified email/telephony solutions for companies. Progent provides economical Microsoft Exchange 2007 Server consulting services to strengthen email security and virus defense, achieve fault tolerant email, and implement remote and mobile email connectivity. Progentís Microsoft Exchange consulting and support offerings can aid you in designing and implementing a Microsoft Exchange update or a move from a legacy SMPT system or outdated Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

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    Progent's Cisco certified wireless networking experts can provide affordable online and on-premises support for both legacy and current 802.11ac Aironet Wi-Fi APs and Progent can assist you to plan and manage Wi-Fi environments that include indoor and outside/ruggedized Aironet APs.

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    Configuration Manager 2016 automates application and device provisioning at scale, streamlines compliance settings management, keeps track of network assets, guards against company data leakage, performs health reporting, enables safe end-user self service, and delivers a common control mechanism for administering multi-operating system ecosystems based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration specialists can help you with any facet of designing, installing, operating and repairing a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid networks.

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    Progent can provide small and mid-size companies overflow or comprehensive Help Desk services for at-home workers.

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    Progent's Microsoft certified consultants can help you define and implement a smooth in-place Microsoft Exchange 2003 migration plan that avoids productivity disruption, reduces ongoing service requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multi-server or multi-site migrations, Progent offers the experience to complete your move rapidly and affordably. Progent's Microsoft Exchange Server 2003 help, repair, and design offerings include expertise with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are best aligned to your business goals.

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