Low-cost Network Troubleshooting from Microsoft certified Consultants for Companies in Manchester, NH
By offering world-class support when you require it, providing in-depth knowledge for key business applications, offering high-value services like virtual data center hosting, billing solely for help you receive, and requiring no sign-up fees or retainers for standard services, Progent allows your company to increase the business value of your information network and cut support expenses. Progent recognizes that network protection, dependability, and efficiency are just as important to small businesses as to large corporations but that smaller organizations don't have the leverage to spend aggressively in information networks and in-house service groups. Progent's fundamental value proposition is that no IT support organization can match Progent's capability to deliver the IT support expertise your business requires when you require it and at a cost you can afford.
For medium-size and enterprise companies, Progent can provide co-sourcing services to add to the technical skills of your in-house network support staff. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like software programming, disaster recovery planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of accredited experts to assist your company to plan and implement your cloud strategy.
Primary Technologies Supported by Progent for Office Networks in Manchester, New Hampshire
Progent's group of world-class support professionals provides support for virtually all aspects of network systems used by companies of all sizes. Areas supported by Progent in Manchester include:
Service Delivery Options Available for Manchester, New Hampshire Companies
Progent has a variety of options for providing small and midsize businesses with affordable computer services for technical support, system architecture, hosting services, and network management. Progent's model for delivering computer support services is built on the Call Center structure common to big IT groups. Progent's Contact Center Service Model ensures fast response, comprehensive activity records, dependable follow-up, and strict expense control for an array of IT service delivery options that include remote troubleshooting, in-person help, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can help clients to troubleshoot and fix hardware and software problems without the cost or delay of travel for onsite service calls. The experience of Progent's IT consultants allows them to handle most IT problems rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based signup process for first-time clients to accommodate emergency network problems and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn additional details concerning Progent's online computer troubleshooting services.
- On-site Service
Progent provides onsite technical support for registered clients in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's online support experts to deliver small and midsize businesses the best of both worlds: hands-on service technicians when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The response time for in-person service calls is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Find out more about how and why to register for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, visit Help Desk Services.
- IT Consulting Services
Progent offers small and midsize businesses affordable availability of world-class IT professionals who can deliver assistance with critical technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection consulting, high availability it system engineering, server virtualization solutions, plus configuration, programming and support for small business programs such as accounting, operations, reporting, sales automation, and office productivity suites. Progent can help with one-shot projects such as site relocations and major system upgrades, longer term projects like management analytics software programming and support, database application programming and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network administration, or emergency services such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital applications such as Microsoft Exchange Server and SQL Server to provide small and midsize companies with higher levels of dependability, security, and performance than is feasible using the type of in-house data center that is achievable for most small and midsize businesses. Because Progent utilizes the same data centers that support the gear of some of the world's largest information technology companies, Progent can eliminate the expense of building and maintaining the infrastructure needed for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and service packs remain current, protection and performance is constantly tracked, and systems are consistently backed up and ready for complete and prompt restoration. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for all of a small organization's production servers in an environment that not only delivers the highest level of availability and expandability but that is also easy for customers to transfer to another support provider or to move in-house when your situation calls for it. Progent's Private Cloud hosting is based on proven virtual server technologies that permit small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed service, can support the mixed- platform and loosely standardized networks common with small businesses, and retains control of the software in the customer's possession so that migrating to a different virtual host is quick, safe, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers advanced online support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that utilize physical resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Manchester, New Hampshire Businesses
Progent's size, scope of technical skill, and familiarity with enterprise network support enable small companies to sidestep the pitfalls related to excessive dependence on thinly staffed support firms or independent engineers.
Teaming with Progent's Experts allows your business to:
- Avoid Excessive Dependence on Freelance Consultants
For network services, small businesses often rely heavily on independent consultants. Although freelance support providers carry lower overhead than more substantial IT service firms and can typically bill nominally smaller fees, they are frequently unable to respond rapidly to critical network problems. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of backup personnel may force your company to go without help in case of a crisis. The more your small business expands, system unavailability or difficulties with line-of-business programs get more expensive. The dollars you believed you were saving on an independent consultant can disappear fast because of lower productivity. In addition, when freelance engineers encounter new problems, the lack of a large consulting team to rely on for help requires them to learn on the job while your business ends up with the bill for their ongoing education.
- Gain Access to Expertise in Advanced Network Solutions
The majority of smaller service firms or independent consultants who concentrate on small business IT consulting are capable of providing routine fixes but don't have the seasoning to deal efficiently with complex IT infrastructures with a variety of operating systems, numerous sites, Voice over IP implementations, remote workers, interconnected accounting and analytical software, eCommerce, and custom line-of-business applications. Progent's background with worldwide companies and Progent's large group of experts can benefit your business because enterprise environments are inherently complex, integration issues require in-depth understanding of in numerous technical disciplines, and reaching a high level of stability, reliability, and protection requires industry-tested best practices.
- Build a Firm Foundation for Seamless Growth
Small businesses typically start with an IT system implemented on a tight budget. Lacking a strong basis, a series of ad hoc repairs commonly get tossed onto of a marginal structure. As a company grows, reliability and scalability problems can hinder the productivity of the business. Such environments need proper evaluation, intelligent strategic planning, and in-depth experience to migrate to an IT infrastructure that will provide the reliable foundation to meet current business needs and ease future expansion.
- Team with Solution Finders, Not Resellers
Smaller businesses require direction and education to navigate through an ever more complex maze of IT options offered for accelerating business growth and improving productivity. Businesses do not need an IT engineer or service firm that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services and expertise only. This permits Progent to align technical support with the real needs of clients. Mixing network support and product selling can lead to a situation where the proposed solution is based on a predetermined technology rather than being based on the actual needs of a customer.
Get in Touch with Progent
In case your Manchester, New Hampshire company wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Assistance
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).