Professional Online Technical Support for Manchester, New Hampshire Small Business Computers from Certified Engineers
Small businesses have traditionally been overlooked by major network support firms. Many small businesses allow themselves to become dangerously reliant on individual consultants or small support organizations who don't have the bandwidth or broad skill sets to react promptly or effectively to network crises. Still other small companies resort to mass-market support firms that employ technicians trained to offer standardized solutions to ordinary issues but who do not have the experience and versatility to deal with the variety of environments and absence of standards typical of small business IT systems.
Progent's proven approach to delivering low-cost and successful technical service to small businesses has made Progent among the most respected Microsoft-certified IT service firms in the industry. Progent has provided remote help to companies in every state in the U.S. (refer to Progent's customer testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house IT support team. Co-sourcing can save money and help meet schedules for big IT initiatives such as software programming, disaster recovery planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to accredited consultants to help your business to design and implement your cloud computing strategy.
Main Technologies Supported by Progent for Office Networks in Manchester, New Hampshire
Progent offers the support of qualified consultants for all aspects of information technology deployed in small and midsize companies. Products and technologies serviced by Progent include:
Support Delivery Alternatives Available for Manchester, New Hampshire Companies
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for providing IT support services is based on the Help Desk Call Center structure common to larger IT groups. Progent's Contact Center Support Model promotes fast support, thorough activity documentation, dependable follow-up, and strict expense control across an array of IT support delivery alternatives that include online repairs, on-premises help, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center offers urgent and scheduled online service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support professionals can assist customers to troubleshoot and fix network problems without the expense or time loss of travel for onsite support visits. The experience of Progent's IT consultants makes it possible to handle the majority of IT problems rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible registration process for new clients to accommodate emergency situations and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn additional information concerning Progent's remote computer troubleshooting services.
- On-site Support
Progent offers on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can operate in tandem with Progent's remote support engineers to deliver small and midsize companies the best of both worlds: in-person support professionals when you need them plus the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The wait time for on-site support visits is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more concerning how to sign up for Progent's in-person network service.
- Help Desk Call Center
Progent's Help Desk Outsourcing Services are intended for all companies who need fast and reliable access to a professional Contact Center with effective phone assistance, online repair tools, and sufficient technical depth for full problem escalation. Since smaller companies usually are constrained by limited information technology budgets and can spare little executive attention for handling network support tasks, Progent's Help Desk Outsourcing Services could be the most efficient option to make sure that business computer networks are always up and running. Read more about Progent's Contact Center outsourcing services.
- Consulting Services
Progent provides small and midsize companies budget-friendly availability of world-class consultants who can deliver help with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, fault tolerant network consulting, server virtualization solutions, plus configuration, programming and training for small business programs such as financials, ERP, reporting, CRM, and productivity software. Progent can provide assistance with short-term projects including site moves and major system upgrades, extended initiatives like business information application programming and customization, relational database software programming and administration support, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response such as data restoration and virus removal.
- Application Hosting
Progent can host mission-critical applications like Microsoft Exchange Server and Microsoft SQL Server to provide small companies with greater levels of availability, protection, and recoverability than is possible using the class of internal data center that is practical for the majority of small and midsize organizations. Because Progent utilizes the same facilities that support the equipment of many of the planet's biggest information technology organizations, Progent can save you the expense of building and maintaining the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and service packs remain updated, protection and efficiency is continually tracked, and systems are regularly backed up and available for complete and prompt restoration. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting services for all of a small company's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition convenient for customers to transfer to a different service provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is based on tested virtual server technologies that allow businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT management while getting world-class reliability and an unparalleled degree of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered package, can handle the multi- platform and loosely standardized networks typical of small companies, and keeps control of the licenses in the client's possession so that migrating to a different virtual host is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide advanced online support to help companies of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that combine on-premises resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your Progent consultant so any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Manchester, New Hampshire Small Businesses
Progent's size, depth of technical skill, and experience with enterprise IT support allow small businesses to avoid the pitfalls related to excessive reliance on thinly staffed support firms or individual consultants.
Teaming with Progent's Experts enables your company to:
- Avoid Excessive Dependence on Individual Support Consultants
For network support, smaller companies often depend excessively on freelance consultants. Although freelance service providers have lower expenses than more substantial IT service firms and can typically charge nominally lower rates, they are often stretched to far to react quickly to urgent network problems. If an independent consultant is busy with another customer, sick, on vacation, or in class, the lack of backup personnel may force your company to go without assistance in case of an emergency. The more your small business grows, system downtime or difficulties with critical programs get more expensive. The dollars you thought you were conserving on an independent consultant can disappear quickly because of lost productivity. Also, when independent consultants encounter new problems, the lack of a large consulting team to rely on for assistance forces them to train with the meter running while your organization ends up with the bill for their continuing training.
- Gain Access to Expertise in Complex IT Solutions
Many smaller support firms or freelance consultants specializing in small company IT support are capable of providing connect-the-dots solutions but lack the background to work cost-effectively with complicated network environments with mixed platforms, many offices, VoIP implementations, mobile workers, interconnected accounting and operational software, eCommerce, and custom business software. Progent's experience with global enterprises and Progent's extensive team of experts can benefit your small business because enterprise networks are inherently complicated, support issues demand thorough knowledge in many technical disciplines, and reaching a high degree of robustness, reliability, and protection requires enterprise-proven processes.
- Create a Solid Basis for Growth
Small businesses often start with an IT system cobbled together on a tight budget. Lacking a strong architecture, a sequence of improvised repairs often get tossed onto of a marginal foundation. As a company evolves, reliability and scalability issues can undermine the productivity of the organization. Such environments need proper assessment, smart business analysis, and broad-based experience to upgrade to an IT infrastructure that will provide the reliable foundation to meet current business requirements and ease future expansion.
- Partner with Solution Finders, Not Resellers
Small businesses need guidance and education to navigate through an ever more complex maze of IT options offered for enabling business growth and enhancing efficiency. They do not need a network engineer or service organization that attempts to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent sells consulting and services only. This permits Progent to align technical support with the genuine interests of clients. Mixing network support and product reselling can lead to a conflict where the recommended solution is based on a predetermined vendor rather than being based on the true requirements of a client.
If your Manchester, New Hampshire company needs to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Fast Remote Technical Support
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).