Professional Remote Technical Support for Manchester, New Hampshire Computer Networks from Microsoft Certified Consultants
Small companies have typically been overlooked by large network support firms. Many small companies allow themselves to grow dangerously dependent on freelance consultants or small consulting firms who don't have the size or broad skill sets to react quickly or efficiently to technical crises. Still other small businesses turn to mass-market support providers that employ personnel able to offer by-the-numbers fixes for ordinary problems but who do not have the background and versatility to deal with the variety of environments and lack of standards typical of small company information networks.
Progent's time-tested approach to delivering low-cost and successful technical support to small companies has made Progent one of the premiere Microsoft-certified network consulting firms in the United States. Progent has provided online support to companies in every state in the country (refer to Progent's client testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the skills of your internal IT service staff. This can cut costs and minimize technical risks for big IT initiatives such as software development, disaster recovery preparedness, security audits, office consolidations, or software migrations.
Progent can also offer the services of certified consultants to help your company to plan and implement your cloud strategy.
Key Products and Technologies Serviced by Progent for Office Networks in Manchester, New Hampshire
Progent's team of certified experts offers support for all facets of network systems found in businesses of all sizes. Technologies supported by Progent in Manchester include:
Service Delivery Options Available for Manchester, New Hampshire Businesses
Progent has a variety of options for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for delivering computer support services is built on the Call Center operational structure common to larger IT groups. Progent's Help Desk Call Center Service Model promotes fast support, comprehensive service documentation, reliable follow-up, and strict cost monitoring for an array of IT service delivery modes that include remote repairs, on-premises help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can assist clients to troubleshoot and repair network problems without the expense or delay of in-person service visits. The experience of Progent's IT consultants makes it possible to handle the majority of network problems rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based signup process for first-time customers to address urgent situations and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out more information about Progent's remote network troubleshooting expertise.
- Onsite Support
Progent provides on-site technical support for registered customers in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's remote service experts to give small and midsize companies the optimal solution: hands-on support professionals when you require them plus the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business software programmers. The response time for in-person service calls is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more about how and why to sign up for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. For details, refer to Help Desk Services.
- Consulting Services
Progent offers small and midsize companies affordable access to world-class IT professionals who can deliver assistance with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, non-stop network engineering, virtual server solutions, plus configuration, programming and training for business programs such as accounting, operations, reporting, CRM, and productivity packages. Progent can help with short-term projects including office relocations and massive software migrations, longer term initiatives such as management reporting software programming and support, relational database software development and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system management, or emergency response such as disaster recovery and malware removal.
- Application Hosting
Progent offers hosting for critical business applications such as Exchange Server and SQL Server in order to provide small and midsize businesses with greater levels of reliability, security, and performance than is feasible with the type of in-house data center that is realistically affordable for the majority of small and midsize businesses. Because Progent uses the same facilities that support the equipment of many of the world's biggest IT organizations, Progent can eliminate the cost of creating and managing the infrastructure required for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions stay current, security and efficiency is continually monitored, and systems are regularly archived and available for complete and prompt recovery. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's production servers in a setting that not only provides the top degree of availability and expandability but that is in addition simple for clients to transfer to a different support firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that permit small businesses with multi-vendor networks to benefit significantly on the expense of hardware, infrastructure maintenance, and network management while getting world-class availability and an unparalleled level of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed solution, can support the multi- OS and non- standardized environments common with small businesses, and retains control of the licenses in the client's hands so that migrating to a new virtualized system is fast, reliable, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced remote support to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that utilize on-premises IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to provide web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so all looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more complex collection of network products including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide view of system protection and can assist with advanced security projects like SIEM solutions to help enterprises meet business guidelines and government mandates for network data security and reporting.
The scope and size of Progent's consulting staff bring a powerful array of advantages to customers trying to increase the business value of their IT system within an affordable budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, at the forefront of network service, executing a broad variety of technical projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert technical capability, but also a support engineer with proven approaches for resolving real-world IT problems rapidly.
Learn additional information concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to charge for online service and in-person help per minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no sign-up fee and asks no retainer for support services provided during normal business hours. Many support organizations impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with major invoices for fast solutions. Another benefit of granular invoicing is that your company won't be inclined to permit incipient issues to stay unaddressed until they grow into big problems.
Find out more details about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by each consultant to each customer. The discipline of documenting and archiving support records allows more effective support and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.
Learn additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces little competition. Small companies who work with freelance consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, secure, and productive.
Find out more about Progent's knowledge transfer services.
How to Contact Progent
In case your Manchester, New Hampshire business wants to contact Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Immediate Online Network Support
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).