Low-cost Computer Support from Microsoft and Cisco Qualified Experts for Businesses in Manchester, NH
By offering world-class support whenever you require it, providing specialized knowledge for key business applications, providing innovative services such as virtual server hosting, invoicing solely for help delivered, and charging no setup fees or retainers for standard services, Progent helps you to increase the competitive value of your It network and reduce service expenses. Progent understands that information system protection, reliability, and efficiency are as critical to small businesses as to major enterprises but that smaller organizations don't have the leverage to invest aggressively in information technology and in-house support groups. Progent's basic competitive advantage is that no IT consulting firm can equal Progent's capability to provide the network support your company needs when you require it and at prices you can justify.
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house network support group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like application development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also offer the services of accredited consultants to help your company to plan and implement your cloud computing strategy.
Main Technologies Supported by Progent for Office Networks in Manchester, New Hampshire
Progent's team of industry certified support professionals provides help for all aspects of network technology used by companies of any size. Technologies served by Progent in Manchester include:
Support Delivery Options Available for Manchester, New Hampshire Businesses
Progent has a variety of options for providing small and midsize companies with cost-effective IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support is based on the Help Desk Call Center operational structure common to big IT support groups. Progent's Help Desk Service Mechanism ensures fast response, thorough service documentation, dependable follow-up, and strict cost control for a range of IT service delivery options that include remote repairs, onsite support, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can assist customers to analyze and fix hardware and software issues without the expense or time loss of on-premises service visits. The experience of Progent's IT consultants makes it possible to handle most IT problems quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time customers to address emergency situations and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the support you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn additional information concerning Progent's online network troubleshooting expertise.
- On-site Support
Progent offers onsite computer assistance for registered clients in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online service experts to give small companies the best of both worlds: in-person support professionals when you require them as well as the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business software developers. The response time for in-person support calls is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more concerning how to sign up for Progent's onsite computer support services.
- Help Desk
Progent's Helpdesk Outsourcing Services are intended for all businesses who require prompt and reliable support from an online Helpdesk with efficient phone assistance, online troubleshooting tools, and sufficient technical depth for all needed escalation. Because smaller businesses usually are constrained by limited IT budgets and can spare little management attention for handling IT support, Progent's Contact Center Services can be the most cost-effective option to ensure that small business information networks stay up and running. Read more about Progent's Help Desk services.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection engineering, non-stop network engineering, server virtualization strategies, plus integration, programming and training for small business applications such as financials, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects including office relocations and major system migrations, longer term projects like business reporting software development and customization, database software programming and administration services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and network management, or emergency services such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host mission-critical applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher levels of dependability, protection, and performance than is possible using the class of internal data center that is achievable for most small and midsize organizations. Since Progent uses the same facilities that support the equipment of many of the planet's largest IT organizations, Progent can eliminate the investment in building and maintaining the systems needed for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that patches and service packs remain updated, security and efficiency is constantly monitored, and systems and data files are regularly backed up and available for full and rapid recovery. Learn more concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the highest level of dependability and expandability but that is also convenient for customers to transfer to another service firm or to move internally when your situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that permit small businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving world-class reliability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed service, can handle the multi- OS and loosely standardized environments typical of small companies, and keeps control of the licenses in the client's hands so that moving to a new virtualized host is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced online consulting support to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine physical IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables fast recovery of vital files, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so any potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Manchester, New Hampshire Businesses
Progent's size, breadth of information technology skill, and familiarity with enterprise IT support allow small businesses to avoid the pitfalls associated with excessive dependence on thinly staffed service organizations or independent consultants.
Teaming with Progent allows your small business to:
- Prevent Excessive Reliance on Individual Consultants
For IT services, smaller companies sometimes depend heavily on independent engineers. Though individual support engineers have lower overhead than larger support firms and can afford to charge apparently lower rates, freelancers are often unable to respond rapidly to critical network problems. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the absence of replacement personnel may require your company to wait for help in case of an emergency. The more your small business grows, network downtime or problems with line-of-business applications become more expensive. The dollars you believed you were conserving on a freelancer can evaporate quickly because of lost output. Also, when independent consultants confront new technologies, the unavailability of a big consulting team to rely on for assistance requires them to train with the meter running while your business winds up with the costs for their continuing education.
- Gain Access to Expertise in Advanced Network Issues
The majority of smaller service firms or freelance consultants specializing in small business IT support are capable of delivering routine solutions but lack the background to work cost-effectively with complex IT environments with mixed operating systems, many sites, Voice over IP systems, remote workforces, interconnected accounting and operational software, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive team of experts can benefit your company because enterprise networks are by nature complicated, integration problems demand in-depth knowledge in many technical disciplines, and achieving a high degree of stability, availability, and security calls for enterprise-tested processes.
- Create a Firm Foundation for Seamless Growth
Small businesses typically begin with a network implemented on a shoestring budget. Lacking a solid basis, a series of improvised repairs often get piled onto of a weak foundation. As a business evolves, stability and scalability problems can undermine the success of the business. These environments require proper evaluation, intelligent business analysis, and in-depth experience to migrate to an IT environment that can provide the solid foundation to meet current business requirements and support downstream growth.
- Partner with Solution Finders, Not Product Vendors
Smaller companies require guidance and insight to work through an ever more complicated maze of technology options offered for accelerating growth and improving productivity. Businesses do not need an IT engineer or support firm that attempts to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent provides services and expertise only. This permits Progent to match consulting support with the genuine needs of clients. Mixing network consulting and product selling can result in a situation where the recommended solution is built around a predetermined technology instead of being driven by the actual needs of a small business.
Get in Touch with Progent
If your Manchester, New Hampshire business wants to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Immediate Online Network Support
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).