Fast Online Troubleshooting for Manchester New Hampshire Information Networks
Fast Phone Technical Support for Manchester NetworksFor organizations located in Manchester New Hampshire, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.

Progent's online support engineers provide exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology required to resolve the majority of network problems quickly. Efficient support lowers immediate expenses since service calls use up fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company saves even more with indirect expenses by reducing or avoiding system outages and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting expertise is particularly valuable for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's pricing model for online support is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the support that you receive. Unlike typical online support companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing eliminate scenarios where quick solutions manage to end up as large invoices. Progent's penchant for handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of customized technologies and proven processes that permit the maximum level of efficiency for remote consulting and troubleshooting for computer networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to link to your company's network without compromising corporate security.

Progent's advanced customer support reporting system includes comprehensive documentation of all service that Progent's customers have received. Progent's team service personnel have access to the records of assistance delivered to every Progent customer by every Progent consultant. This archive of anomalies and responses is organized as a readily exploitable proprietary knowledge base that permits Progent's online technical professionals to share their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft open up additional massive technical knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to come up with the best resolutions in the least time.

Remote support services provided by Progent to customers in Manchester New Hampshire include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size organizations to utilize the same advanced technology used by some of the world's top corporations. The ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide centralized management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Call Center service options for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting expertise can aid you in building an effective new Call Center or revamping your established one, identifying or enhancing Help Desk application software to meet the unique requirements of your corporation, or adding temporary online personnel to supplement your in-house Call Center resources during demanding scenarios such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran network experts offers your computer users in Manchester New Hampshire immediate access to a reliable network service resource with substantial experience providing phone consulting and online repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk perception as a crucial enabler of company performance, and Progent's goal is to solve instead of just document network problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting staff offers remote advanced consulting expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, customization, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Manchester New Hampshire online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your business so that your computer support is proactive and automated. By detecting looming trouble spots before they cause crashes, system monitoring can avoid disruptive and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that incorporate multiple operating systems.
How Your Manchester Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Manchester New Hampshire, Progent's online computer support engineers are ready to provide expert and economical IT support the moment your company requires it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair IT problems quickly while eliminating the cost and lost productivity associated with in-person support calls.

Even if your Manchester office relies on a regular independent support technician or maintains an in-house IT staff that know how to handle common computer problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote expansion of your local resources in cases when your usual service personnel either lack the time or the experience to address sudden system crises or particularly complicated integration projects.

Details of Progent's Online Network Services for Manchester New Hampshire
Progent's phone help, Internet-based troubleshooting, network security consulting, and network administration services offer businesses in Manchester New Hampshire the greatest leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk services and network management, Progent's experts can deliver your business world class network support while permitting you to avoid the expense and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, refined support software, and familiarity with corporate IT allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional background, in the trenches of network service, performing a broad range of IT projects for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not only expert technical skills, but also a support engineer with proven approaches for using computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits per minute. As a result, you are invoiced exclusively for received services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services delivered during regular business hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent is able to focus on offering high-value services where Progent faces little competition. Companies who work with familiar freelance consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your information network from painful and costly service losses.
How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.



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    ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of the time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it.

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    Progent's Microsoft-certified consultants can provide online or onsite support to assist companies of all sizes to design, implement, manage, and troubleshoot a backup-and-restore solution built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from earlier releases of SCDPM or from a different backup platform, and Progent can optimize your Data Protection Manager implementation for onsite, cloud, or hybrid datacenters. Progent can provide as-needed support for fixing particularly stubborn problems, or comprehensive project management services. Progent's consultants can also help you to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.

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    Progent's Microsoft-certified consulting experts have more than 10 years of background planning, deploying, optimizing and troubleshooting SCOM solutions and offer companies of any size advanced remote or on-premises consulting services for SCOM 2012. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent can also assist you to install and set up SCOM 2012 management packs according to leading practices for tracking network infrastructure as well as Microsoft and third-party apps and services. In addition, Progent can provide fast online or onsite troubleshooting to assist you to fix serious problems detected by System Center 2012 Operations Manager.


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