Fast and Affordable Remote Help for Manchester Computer Networks
For companies located in Manchester or anywhere in the state of New Hampshire, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex networking problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting issues.
Progent's online support engineers provide exceptional leverage because they possess the real-world background and are equipped with the advanced tools necessary to resolve most network problems quickly. This lowers direct expenses because solutions accumulate fewer billable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your company saves additionally with incidental costs by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive online consulting expertise is particularly important in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's billing model for online help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you owe just for the services that you receive. Unlike typical online service firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing prevent scenarios where speedy. minor solutions manage to turn into major tabs. Progent's skill at disposing of technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized tools and field-tested processes that ensure the maximum level of efficiency for online technical support and repair for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's online support team to connect to your environment remotely without violating network security.
Progent's proven technical support reporting application maintains extensive histories describing all service that Progent's customers have received. Progent's authorized engineers have the benefit of the records of all help rendered to every Progent client by any engineer. This archive of trouble tickets and solutions is stored as a conveniently retrievable proprietary knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft open up additional vast technical knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's remote service experts are able to come up with optimal solutions in the least time.
Remote support services offered by Progent to customers in Manchester and throughout the state of New Hampshire include:
Certified Windows Experts
Progent's Microsoft-expert online support professionals can provide computer system troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop consulting and support services to help your company to deploy, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network engineers, and validates an individual's networking knowledge at the master level. CCIEs know how to resolve the most difficult problems associated with network planning, installation, maintenance, security, and problem solving. CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an excellent value because their broad experience enables them to fix problems rapidly. In typical cases, less experienced engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system via sophisticated remote support technology to perform fast, secure, and economical analysis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's popular family of infrastructure products by providing consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of system protection services to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or assist you to recover rapidly following a damaging breach. Security consulting services offered by Progent include: comprehensive network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick recuperation from malicious assaults; installing firewalls; building safe techniques for off-site and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support to help businesses of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that utilize local resources along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online support services to cover a broad range of computer technologies including network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy systems to Windows or Linux-powered environments. Progent's group-based methodology for solving network issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent online help diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. The ProSight series of network management outsourcing services covers all critical areas of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and debug their networking appliances like routers, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Billing rates for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's project-based online consulting services include:
How Your Manchester Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk consulting support can support you in building an effective new Help Desk Call Center or improving your existing organization, evaluating or enhancing Help Desk Call Center software products to handle the special needs of your business, or adding occasional online personnel to work with your existing Help Desk Call Center resources to deal with unusually busy scenarios such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran information technology professionals provides your customers in Manchester or anywhere in the state of New Hampshire immediate access to an effective support group with years of background providing telephone-based support and remote diagnostics for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk perception as a solid driver of company performance, and Progent's intent is to fix and not simply track technical issues.
- Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts Group offers remote and in-depth consulting support and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Manchester, or anywhere in the state of New Hampshire, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so your IT maintenance is proactive and automated. By uncovering emerging issues before they grow into full-scale emergencies, system monitoring can avoid inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments powered by a mix of OS platforms.
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Manchester or throughout the state of New Hampshire, Progent's online network support engineers can deliver expert and affordable system support whenever your business requires it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to repair network problems quickly while avoiding the expense and lost time associated with on-premises support visits.
Even if your Manchester organization has a local independent consultant or employs an in-house organization that can handle ordinary network problems, Progentís Microsoft certified engineers can offer an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to solve sudden system crises or particularly complex integration problems.
Benefits of Progent's IT Support for Offices in Manchester
Progent's remote network troubleshooting services allow your Manchester company to have the advantages of immediate, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your network will derive greater strategic worth by being increasingly reliable, productive, and protected. Benefits to your company include:
- Convenient remote expansion of your local IT resources
For most offices in Manchester or anywhere in New Hampshire, nearby computer support resources, whether made up of independent consultants or an in-house IT staff, can handle typical technical issues. However, IT crises sometimes spring up when local support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your local service technicians. In these instances, Progent's on-call service specialists give you an easy, fast, and budget-friendly solution to supplement your regular resources and to transfer useful information to increase your capability to deal with downstream issues locally.
- Less Reliance on Individual Consultants
For IT maintenance, smaller offices often depend on individual freelance service providers. Although independent service people have smaller overhead than larger service organizations and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the absence of reserve personnel may require your business to wait for help during an emergency. As your company grows, network unavailability and trouble with critical software become more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup support expertise to insure your network stays available.
- Build a Solid Basis for Smooth Expansion
Organizations often start with an information architecture implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get piled on top of an unstable foundation. When a network grows, reliability and scalability issues can impede the success of the organization. Such poorly designed systems require proper assessment, intelligent long-term planning, and wide technical knowledge to evolve to a network infrastructure that can offer the solid foundation to meet critical business demands and simplify future growth.
- Work with Problem Solvers Instead of Technology Vendors
Smaller businesses require advice and technical education to navigate through an ever more complex array of technology alternatives capable of promoting business growth and enhancing efficiency. These companies do not need a network consultant who is attempting to resell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the proposed
solution is designed around a profitable product instead of the genuine needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to match technical expertise with the real interests of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT background, fine tuned remote support tools, and familiarity with corporate IT allow businesses to escape the limitations of excessive reliance on smaller service firms, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 Server upgrades, MS Exchange 2019 planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits by the minute. As a result, you owe just for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services provided during regular working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you will not be forced to allow simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by each consultant to every client. The discipline of documenting and organizing support records allows more efficient service and eliminates a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.