Fast and Affordable Online Troubleshooting for Manchester New Hampshire Networks
For companies located in Manchester New Hampshire, Progent offers remote support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging networking issues, plus the services of CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's online technical support engineers provide exceptional value because they have the real-world experience and have access to the sophisticated tools needed to solve most network problems rapidly. Efficient support lowers immediate expenses since solutions require minimal chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization benefits even more in indirect expenses by minimizing or eliminating network outages and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote consulting expertise is especially valuable for organizations that are dependent on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing model for online support is structured to leverage your IT service investment. Progent charges per minute for phone consulting, so you owe only for the services that you receive. In contrast to many remote service companies, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate situations where speedy. minor repairs somehow end up as large tabs. Progent's penchant for handling technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of optimized tools and field-tested methodologies that promote the maximum degree of efficiency for remote help and troubleshooting for information systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to access your company's system remotely without compromising corporate security.
Progent's advanced service database application includes comprehensive records of all support that Progent's customers have received. Progent's team service personnel have the benefit of the history of assistance rendered to every Progent customer by every Progent consultant. This database of issues and responses is structured as an easily exploitable proprietary database that allows Progent's remote technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with major industry leaders such as Cisco and Microsoft open up other massive support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's remote service experts can determine the best solutions quickly.
Online technical services offered by Progent to customers in Manchester New Hampshire include:
Authorized MS Windows Support
Progent's Microsoft-expert remote support professionals can deliver computer troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting services, Skype for Business migration consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of cost-effective desktop support services to help you business to install, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure consultants, and validates an individual's networking skills at the expert level. CCIEs know how to handle the most complex problems associated with network infrastructure planning, integration, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management utilities and developing workarounds or locating software updates. Cisco CCIEs represent an excellent cost-effectiveness because their deep expertise allows them to fix problems quickly. In typical instances, less qualified service providers can wrestle for hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can interface to your computer system by means of advanced on-line troubleshooting tools in order to perform quick, safe, and economical diagnosis and repair.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of connectivity appliances by providing consulting services such as:
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants can provide a variety of security services that can strengthen the immunity of your Windows, macOS and OS X, Linux environment against attacks or help you to recover rapidly after a serious penetration. Security solutions offered by Progent cover in depth information security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; configuring firewalls; building safe techniques for remote and mobile access; protecting your email infrastructure from spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting to help businesses of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine physical IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for restoring services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can produce reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to address a broad range of information technologies including system architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified management in networks that include Linux and Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving network issues enables fast escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's top enterprises. Progent's ProSight series of outsourced network management services addresses all critical areas of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Manchester Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting services can aid you in creating an effective new Help Desk Call Center or revamping your established one, evaluating or enhancing Help Desk Call Center application software to address the special requirements of your corporation, or adding occasional phone support staff to reinforce your existing Call Center resources to handle high-demand events like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk staff of seasoned information technology professionals provides your customers in Manchester New Hampshire fast access to a large technical support group with years of experience delivering telephone-based support and remote repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk recognition as a solid contributor to company performance, and Progent's intent is to solve and not just annotate technical issues.
- Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts staff offers online and in-depth consulting expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, customization, and education services, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Manchester New Hampshire remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your environment so your network support is proactive rather than reactive. By detecting possible trouble spots before they evolve into full-scale emergencies, system monitoring can head off stressful and costly service crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a mix of operating systems.
To get in touch with Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Manchester New Hampshire, Progent's online computer support specialists can deliver expert and economical IT help the instant your business requires it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to solve IT problems quickly while eliminating the expense and lost time that comes with in-person service visits.
Even if your Manchester organization deals with a local independent support technician or maintains a full time IT staff that can handle day-to-day computer problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the experience to handle sudden system crises or especially tough integration projects.
Benefits of Progent's IT Support for Businesses in Manchester New Hampshire
Progent's remote support services allow your Manchester company to enjoy the advantages of on-call, enterprise-grade network support without the cost of managing an in-house IT organization. Your network will derive added strategic worth by being increasingly reliable, productive, and secure. Benefits to your company include:
- Convenient remote extension of your on-site support resources
For most offices in Manchester New Hampshire, local computer support resources, whether represented by freelance consultants or an in-house maintenance staff, can solve the majority of network problems. On the other hand, major troubles may occur when your regular support personnel are too busy or unavailable, and some problems may involve technology that is unfamiliar to your onsite support technicians. In these cases, Progent's online service specialists offer an easy, fast, and economical solution to augment your regular resources and to transfer valuable knowledge to increase your ability to resolve downstream problems locally.
- Less Reliance on Individual Service Providers
For IT support, smaller businesses often rely on individual freelance service providers. While freelance consultants have less overhead than big service companies and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the lack of fallback help may force your company to wait for assistance during an emergency. As your business expands, network downtime and problems with vital software become more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup support expertise to make sure your IT system is always available.
- Build a Solid Basis for Smooth Expansion
Businesses typically begin with an IT system created on a modest budget. Without a proper infrastructure, slap-dash repairs often get thrown on top of a weak foundation. When a network grows, stability and scalability problems can hinder the success of the business. These poorly designed systems need proper analysis, smart long-term planning, and wide technical knowledge to evolve to a network architecture able to provide the solid foundation to meet vital business demands and ease future growth.
- Work with Solution Providers Rather Than Product Sellers
Smaller companies require advice and technical training to navigate through an ever more complex array of product alternatives available for promoting business growth and improving productivity. They do not need a computer consultant who is attempting to earn a commission on a specific vendor's products. IT support and product selling can result in a scenario where the recommended
solution is designed around a predetermined product instead of the true requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to align technical consulting with the real needs of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT background, refined support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, in the trenches of network service, performing a wide variety of technical projects for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This means that you get not only world-class technical help, but also a consultant with proven methods for applying technical knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick solutions so you will not be forced to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has little competition. Businesses who work with familiar freelance consultants or who employ in-house support staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, protected, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your IT network from painful and expensive availability losses.
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.