Fast and Affordable Remote Help for Manchester Computer Networks
Immediate Phone Consulting for Manchester SystemsFor companies located in Manchester or anywhere in the state of New Hampshire, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex networking problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting issues.

Progent's online support engineers provide exceptional leverage because they possess the real-world background and are equipped with the advanced tools necessary to resolve most network problems quickly. This lowers direct expenses because solutions accumulate fewer billable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your company saves additionally with incidental costs by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive online consulting expertise is particularly important in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing model for online help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you owe just for the services that you receive. Unlike typical online service firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing prevent scenarios where speedy. minor solutions manage to turn into major tabs. Progent's skill at disposing of technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized tools and field-tested processes that ensure the maximum level of efficiency for online technical support and repair for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's online support team to connect to your environment remotely without violating network security.

Progent's proven technical support reporting application maintains extensive histories describing all service that Progent's customers have received. Progent's authorized engineers have the benefit of the records of all help rendered to every Progent client by any engineer. This archive of trouble tickets and solutions is stored as a conveniently retrievable proprietary knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft open up additional vast technical knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's remote service experts are able to come up with optimal solutions in the least time.

Remote support services offered by Progent to customers in Manchester and throughout the state of New Hampshire include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. The ProSight series of network management outsourcing services covers all critical areas of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and debug their networking appliances like routers, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Billing rates for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk consulting support can support you in building an effective new Help Desk Call Center or improving your existing organization, evaluating or enhancing Help Desk Call Center software products to handle the special needs of your business, or adding occasional online personnel to work with your existing Help Desk Call Center resources to deal with unusually busy scenarios such as software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your customers in Manchester or anywhere in the state of New Hampshire immediate access to an effective support group with years of background providing telephone-based support and remote diagnostics for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk perception as a solid driver of company performance, and Progent's intent is to fix and not simply track technical issues.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Group offers remote and in-depth consulting support and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Manchester, or anywhere in the state of New Hampshire, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so your IT maintenance is proactive and automated. By uncovering emerging issues before they grow into full-scale emergencies, system monitoring can avoid inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments powered by a mix of OS platforms.
How Your Manchester Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Manchester or throughout the state of New Hampshire, Progent's online network support engineers can deliver expert and affordable system support whenever your business requires it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to repair network problems quickly while avoiding the expense and lost time associated with on-premises support visits.

Even if your Manchester organization has a local independent consultant or employs an in-house organization that can handle ordinary network problems, Progent’s Microsoft certified engineers can offer an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to solve sudden system crises or particularly complex integration problems.

Benefits of Progent's IT Support for Offices in Manchester
Progent's remote network troubleshooting services allow your Manchester company to have the advantages of immediate, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your network will derive greater strategic worth by being increasingly reliable, productive, and protected. Benefits to your company include:

  • Convenient remote expansion of your local IT resources
    For most offices in Manchester or anywhere in New Hampshire, nearby computer support resources, whether made up of independent consultants or an in-house IT staff, can handle typical technical issues. However, IT crises sometimes spring up when local support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your local service technicians. In these instances, Progent's on-call service specialists give you an easy, fast, and budget-friendly solution to supplement your regular resources and to transfer useful information to increase your capability to deal with downstream issues locally.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller offices often depend on individual freelance service providers. Although independent service people have smaller overhead than larger service organizations and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the absence of reserve personnel may require your business to wait for help during an emergency. As your company grows, network unavailability and trouble with critical software become more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup support expertise to insure your network stays available.

  • Build a Solid Basis for Smooth Expansion
    Organizations often start with an information architecture implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get piled on top of an unstable foundation. When a network grows, reliability and scalability issues can impede the success of the organization. Such poorly designed systems require proper assessment, intelligent long-term planning, and wide technical knowledge to evolve to a network infrastructure that can offer the solid foundation to meet critical business demands and simplify future growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller businesses require advice and technical education to navigate through an ever more complex array of technology alternatives capable of promoting business growth and enhancing efficiency. These companies do not need a network consultant who is attempting to resell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the proposed solution is designed around a profitable product instead of the genuine needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to match technical expertise with the real interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT background, fine tuned remote support tools, and familiarity with corporate IT allow businesses to escape the limitations of excessive reliance on smaller service firms, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.