Immediate Online Troubleshooting for Manchester New Hampshire Networks
For companies located in Manchester New Hampshire, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging networking issues, as well as the assistance of CISA and CISSP-certified security experts to help with advanced security design and diagnostic issues.
Progent's online support experts provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to resolve most network problems quickly. This reduces immediate costs because solutions use up fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally in indirect costs by reducing or avoiding network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting expertise is especially valuable in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you owe just for the services that you receive. Unlike typical remote service organizations, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing prevent situations where quick fixes somehow end up as substantial bills. Progent's skill at solving technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized technologies and proven processes that promote the highest level of effectiveness for remote engineering help and repair for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's online support team to connect to your system without compromising network security.
Progent's powerful customer support reporting system keeps extensive histories for all service that Progent's clients have been provided. Progent's team consultants have access to the history of assistance provided to every Progent client by any engineer. This archive of anomalies and solutions is structured as a readily retrievable proprietary knowledge base that permits Progent's online technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's extensive list of certifications and working associations with major industry leaders including Cisco and Microsoft open up additional vast technical knowledge bases and permit priority access to vendors' in-house engineering staff so Progent's remote consulting specialists can find the best resolutions in the least time.
Remote support services provided by Progent to clients in Manchester New Hampshire include:
Certified MS Windows Support
Progent's Microsoft-certified online support experts can deliver computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a wide range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams consulting, Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop support services to assist your company to install, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure professionals, and certifies a person's networking skills at the expert level. Cisco CCIEs know how to deal with the most stubborn problems occurring in network design, installation, management, compliance, and troubleshooting. CCIEs can cooperate closely with Cisco's internal support staff in isolating problems with Cisco IOS network management tools and coming up with workarounds or locating program updates. Cisco CCIEs are an excellent value since their broad experience allows them to resolve problems quickly. In many cases, less experienced consultants can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment via state-of-the-art remote support tools in order to provide quick, safe, and economical analysis and repair.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's CCIEs can provide assistance with the complete line of Cisco's market leading selection of networking products. Cisco technology consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP layout and configuration, Cisco Aironet APs deployment expertise, Cisco wireless controllers support Services, Cisco VPN and Network Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions to bolster the safety of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or assist you to clean up rapidly after a serious breach. Security support services offered by Progent include: in depth information security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; building secure techniques for off-site and mobile access; guarding your messaging system against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a broad array of computer technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in environments that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older applications to MS Windows or Linux-based solutions. Progent's group-based methodology for solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent remote help analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services intended to allow small and medium-size organizations to utilize the same advanced technology used by many of the industry's leading corporations. The ProSight portfolio of network monitoring and management services covers all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based control and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so that any looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Billing rates for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Manchester Company Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk or enhancing your current one, selecting or modifying Call Center application software to meet the particular needs of your corporation, or adding occasional online staff to supplement your existing Help Desk resources to deal with unusually busy scenarios like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of experienced network experts provides your customers in Manchester New Hampshire rapid access to a reliable technical support resource with extensive background delivering phone help and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk recognition as a solid driver of business efficiency, and Progent's intent is to resolve instead of simply track IT problems.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group offers phone-based advanced consulting support and education in special application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, programming, and education offerings, see Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Manchester New Hampshire online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so your IT support is proactive and automated. By uncovering looming issues before they result in network outages, remote monitoring can minimize stressful and expensive network crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support multiple OS platforms.
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Manchester New Hampshire, Progent's phone-based computer support engineers are ready to deliver expert and affordable IT help the moment your company requires it. More than 15 years of delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve IT problems rapidly while eliminating the cost and lost time associated with on-site service calls.
Even if your Manchester business works with a regular freelance support technician or employs a full time IT staff that can deal with ordinary network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your local resources in cases when your regular service personnel either don't have the availability or the expertise to resolve unexpected system crises or particularly tough integration projects.
Advantages of Progent's IT Support for Offices in Manchester New Hampshire
Progent's remote technical help services enable your Manchester company to experience the benefits of timely, enterprise-grade network support without the cost of managing an in-house IT staff. Your network will derive greater strategic worth by becoming more reliable, efficient, and secure. Advantages to your business include:
- Seamless virtual expansion of your on-site IT resources
For most offices in Manchester New Hampshire, local network service providers, whether made up of independent consultants or an in-house maintenance staff, can handle typical technical issues. However, serious problems can spring up when local resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your local service technicians. In these cases, Progent's on-call service experts give you a convenient, fast, and economical solution to supplement your regular help and to pass on valuable knowledge to improve your ability to deal with downstream issues locally.
- Less Dependence on Freelance Service Providers
For IT support, smaller companies commonly rely on individual freelance consultants. While independent service people have smaller internal costs than larger consulting companies and can often charge lower rates, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of backup help may force your company to wait for assistance during an emergency. As your network expands, system downtime and trouble with critical software are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve support expertise to insure your IT system remains available.
- Build a Scalable Foundation for Smooth Expansion
Organizations often begin with an IT architecture created on a modest budget. Lacking a strong framework, slap-dash fixes can get thrown on top of a weak foundation. As a company grows, reliability and scalability problems can hinder the success of the business. Such poorly built systems require careful analysis, intelligent strategic planning, and extensive technical expertise to evolve to a network infrastructure able to provide the stable foundation to handle vital business demands and facilitate future expansion.
- Interact with Solution Providers Instead of Product Vendors
Smaller businesses require guidance and technical education to negotiate an ever more complex array of product alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a network consultant who is trying to earn a commission on a specific vendor's technology. IT support and product selling can result in a scenario where the recommended
solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to align technical consulting with the real interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT expertise, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Start Getting Online Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent can provide world-class expertise for Microsoftís leading server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online service and in-person visits by the minute. Consequently, you are invoiced only for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent can focus on providing high-value services where Progent faces little competition. Companies who work with familiar independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and productive.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only support companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.