Fast Online Troubleshooting for Manchester New Hampshire Information Networks
For organizations located in Manchester New Hampshire, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.
Progent's online support engineers provide exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology required to resolve the majority of network problems quickly. Efficient support lowers immediate expenses since service calls use up fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company saves even more with indirect expenses by reducing or avoiding system outages and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting expertise is particularly valuable for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's pricing model for online support is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the support that you receive. Unlike typical online support companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing eliminate scenarios where quick solutions manage to end up as large invoices. Progent's penchant for handling technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of customized technologies and proven processes that permit the maximum level of efficiency for remote consulting and troubleshooting for computer networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to link to your company's network without compromising corporate security.
Progent's advanced customer support reporting system includes comprehensive documentation of all service that Progent's customers have received. Progent's team service personnel have access to the records of assistance delivered to every Progent customer by every Progent consultant. This archive of anomalies and responses is organized as a readily exploitable proprietary knowledge base that permits Progent's online technical professionals to share their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft open up additional massive technical knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to come up with the best resolutions in the least time.
Remote support services provided by Progent to customers in Manchester New Hampshire include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online support professionals can deliver computer problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a wide range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop support services to help your business to deploy, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop support services include offering Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and certifies a person's networking skills at the master level. Cisco CCIEs know how to deal with the most difficult issues occurring in network design, installation, maintenance, compliance, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network management utilities and developing alternate approaches or identifying software updates. Cisco CCIEs offer excellent cost-effectiveness because their broad expertise allows them to solve problems quickly. In common cases, less qualified consultants can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can communicate with your computer system via sophisticated on-line troubleshooting technology in order to perform quick, secure, and economical diagnosis and remediation.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's CCIEs can provide help for all of Cisco's top-selling selection of networking products by offering services such as:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity experts can provide a range of security services to improve the defenses of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist you to clean up quickly following a serious penetration. Security services available from Progent cover in depth network security and compliance audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; integrating firewalls; designing secure architectures for off-site and mobile communication; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Progent offers expert online consulting to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable process for recovering applications and services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a wide range of information technologies including system infrastructure, email solutions, network and process security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to Windows or Linux-based environments. Progent's team-based methodology for solving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent online assistance analyzing problems within UNIX/Linux systems powered by leading derivatives of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size organizations to utilize the same advanced technology used by some of the world's top corporations. The ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide centralized management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Manchester Business Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Call Center service options for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.
Progent's Call Center consulting expertise can aid you in building an effective new Call Center or revamping your established one, identifying or enhancing Help Desk application software to meet the unique requirements of your corporation, or adding temporary online personnel to supplement your in-house Call Center resources during demanding scenarios such as software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of veteran network experts offers your computer users in Manchester New Hampshire immediate access to a reliable network service resource with substantial experience providing phone consulting and online repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk perception as a crucial enabler of company performance, and Progent's goal is to solve instead of just document network problems.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting staff offers remote advanced consulting expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, customization, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Manchester New Hampshire online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your business so that your computer support is proactive and automated. By detecting looming trouble spots before they cause crashes, system monitoring can avoid disruptive and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that incorporate multiple operating systems.
To get in touch with Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Manchester New Hampshire, Progent's online computer support engineers are ready to provide expert and economical IT support the moment your company requires it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair IT problems quickly while eliminating the cost and lost productivity associated with in-person support calls.
Even if your Manchester office relies on a regular independent support technician or maintains an in-house IT staff that know how to handle common computer problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote expansion of your local resources in cases when your usual service personnel either lack the time or the experience to address sudden system crises or particularly complicated integration projects.
Details of Progent's Online Network Services for Manchester New Hampshire
Progent's phone help, Internet-based troubleshooting, network security consulting, and network administration services offer businesses in Manchester New Hampshire the greatest leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk services and network management, Progent's experts can deliver your business world class network support while permitting you to avoid the expense and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Manchester New Hampshire and is also ideal for networks in more remote regions that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a broad selection of Microsoft support utilities, service information, and continuing education.
- By the Minute Billing to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone service and imposes no monthly retainer for services provided during regular business hours. This keeps you from paying big invoices for simple fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco offers access to on-staff specialists with skill in designing, deploying, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core support offerings consist of system integration, MS Exchange Server consulting, system security planning, and Co-managed Help Desk services. Progent's Application Experts Team offers in-depth consulting support for critical application areas. Help offered by the Application Experts Team includes:
Dynamics GP Support and Programming
MS Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Management Support and Application Development
Amazon Marketplace Web Service Application Development
By providing a convenient one-stop source for IT generalists and specialists, Progent can deliver timely, cost-effective, and thorough IT solutions that match the special requirements of your company.
- Sophisticated Online Access Software
Secure remote access allows Progent's support experts to observe exactly what your customers see. This makes it possible to produce fast fixes to problems that could otherwise require a costly onsite visit. State-of-the-art online connectivity software and expert technicians together enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in online support and automated system analysis.
- Support for Popular VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Service for Maximum System Availability
For companies with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-constrained offices whose workers require instant access to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, refined support software, and familiarity with corporate IT allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does My Business Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional background, in the trenches of network service, performing a broad range of IT projects for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not only expert technical skills, but also a support engineer with proven approaches for using computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits per minute. As a result, you are invoiced exclusively for received services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services delivered during regular business hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent is able to focus on offering high-value services where Progent faces little competition. Companies who work with familiar freelance consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.