Expanding your remote workforce can have a significant effect on network architecture, cybersecurity, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Manchester company to select the appropriate technologies and follow leading practices in creating and operating a secure virtual ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent can provide services ranging from as-needed expertise for helping you over occasional IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Manchester, New Hampshire organizations to with any aspect of building a high-performing work-from-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, endpoint security, data protection solutions, and unified management.

Network Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure required for an at-home workforce can be especially complex if you have to accommodate a combination of worker-owned hardware such as desktop computers and notebooks, routers, and Wi-Fi appliances from an assortment of vendors and with a variety of operating systems and firmware levels. Progent's background providing online support for both legacy and current technologies in remote office venues enables you to make efficient use of your existing network infrastructure and provides you with fast access to expertise for making necessary updates. Services offered by Progent to help you to create a high-functioning telecommuting ecosystem include:

  • Virtual Private Network connectivity allows you to create a secure tunnel for authorized at-home employees to use IT assets situated at your corporate data center or in the cloud. Progent's consultants can help you to configure and manage VPN connections between your teleworkers and your various network resources by providing online VPN integration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can assist your remote workers to utilize Cisco's popular AnyConnect client software for secure VPN tunneling for a wide selection of devices including Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow an at-home worker to see and use a data center computer's desktop. This technology gives IT managers more control over the computing environment of telecommuters and offers remote users a familiar experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers connect home networks to the Internet and support VPN tunnels, local Wi-Fi networks, and firewalls. Progent can provide top-tier remote consulting for configuring home routers from a range of manufacturers. See router configuration support from Cisco-certified consultants.
  • Home Wi-Fi networks, often shared by an entire household and guests, are commonly used by telecommuters to access their Internet router for work. This can create throughput as well as security problems. Progent can assist businesses to mitigate these issues by delivering expertise that include Cisco Aironet integration expertise, Cisco Meraki WiFi installation consulting, and Ubiquiti wireless access point integration assistance.
  • Internet access methods impact the performance and availability of connections between at-home workers and the corporate network. Business-critical applications might demand redundant Internet access in case the normal connection breaks. Progent can provide expertise for selecting ISPs, choosing sensible bandwidth and data volume bundles, and configuring redundant Internet access. Refer to Internet connectivity solutions.

IP Voice Integration for At-Home Workers
Extending the company PBX environment to include remote users is critical to supporting an effective at-home workforce. A broad range of cloud-centric IP voice platforms are popular with SMBs to support telecommuters. Many enterprises depend on Cisco's current or legacy products for VoIP management. Progent can assist businesses of any size to plan or tune a telecommuter IP voice environment that delivers the flexibility, convenience and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to assist businesses tune their current Cisco IP voice systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends high-end telephony features to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia software used across the network. Unified Communications Manager supports additional combined media services such as unified messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager support, refer to Cisco Unified Communications Manager expertise.
  • CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent can assist your company to support your current CallManager deployment or migrate efficiently to Cisco's current IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other older VoIP products, see Cisco CallManager expertise.
  • Cisco IP Gateways enable connectivity with PSTN networks and with clients operating beyond the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to update your WAN infrastructure to work with these VoIP solutions and provide on-demand deployment and debugging services.

Voice/Video Conferencing for Telecommuters
A broad range of video conferencing products from major vendors support online discussions, video conferencing, chat, and screen/content sharing for both local workers and teleworkers. Many organizations use multiple conferencing products to accommodate their various partners and clients. Progent's communications experts can assist your organization to maintain your current voice/video conferencing ecosystem and enhance the engagement of your remote employees.

  • Skype for Business is Microsoft's leading unified communications platform that enables real-time presence, IM, voice and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can assist your company to configure and manage Skype for Business clients to support your at-home workforce. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting services.
  • FaceTime is Apple's group video phone app for compatible iOS and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 concurrent users for video sessions. For details about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, network-based recording, plus editing and playback for training. For details about Progent's support services for Cisco Webex and for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with capabilities such as IP voice and video conferencing, persistent chat, plus data sharing. To learn more about Progent's support services for Microsoft Teams and for other Office 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these products and assist your business to optimize your WAN infrastructure to run them.

Microsoft Collaboration Software for an At-Home Workforce
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office families, offering a rich environment of productivity apps that deliver a consistent user interface for sharing information throughout a corporate network and on a broad selection of endpoint computers. Progent has provided remote consulting services for SharePoint and Exchange since their original releases and can help your company to deploy these flagship collaboration platforms to optimize the productivity of your at-home workforce.

SharePoint Deployment Consultants for Remote WorkersSharePoint utilizes web entities to allow collaboration and knowledge delivery by offering policy-based delivery of content, business processes, and utilities for searching through company-wide information silos. SharePoint permits you to build secure web portals that enables remote workers to see and edit consolidated business intelligence by means of Wikis, Blogs, social sites, and Web Parts (Widgets). For details about Progent's SharePoint expertise, visit SharePoint configuration and development consulting.

Exchange Integration Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, see integration expertise for Exchange.

Microsoft Onedrive Deployment Experts for Remote WorkersOneDrive is Microsoftís shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote workers can save files to the OneDrive service, and colleagues can share them securely through a web browser. Included with Microsoft 365, OneDrive allows remote workers to co-author documents. Edits made offline are automatically uploaded when you go back online. For details about Progent's consulting services for OneDrive, see Microsoft Onedrive integration experts.

Public Cloud Integration Services for At-Home Workers
Progent offers affordable remote support for enabling organizations to build, manage and repair integrated hybrid network architectures that include physical data centers, telecommuters, branch offices, and cloud resources. Progent offers top-tier consultant for all modes of public cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers resolve problems with cloud access, authentication, and security.

Microsoft Azure Integration for TelecommutersAzure is a leading family of cloud services that allows you to utilize IT infrastructure, virtual servers, and key applications running on Microsoft's extensive cloud. Microsoft Azure features over one hundred cloud-based services such as hosting for Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help your organization to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan data backup and restore solutions with Azure Backup. Progent's cloud experts can also show you how to establish secure connections to Azure for teleworkers by configuring and troubleshooting firewalls and VPN tunnels. To find out about Progent's expertise for Microsoft Azure, go to Microsoft Azure consulting services.

Microsoft 365 Integration for At-Home WorkersOffice 365, now called Microsoft 365, is Microsoft's growing family of client productivity software and cloud-based services offered on a subscription basis. Office apps and services are marketed in a selection of bundles intended for users ranging from students and small offices to large corporations. Progent offers fast and easy remote contact with experts knowledgeable about Office 365-compatible clients based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the various subscription plans available for Microsoft 365 and deploy 365 applications for your telecommuters in a way that delivers maximum business value. To learn about Progent's consulting services for Microsoft Office 365, see Office 365 consulting services.

Office 365 Exchange Online Integration Services for Remote WorkersMicrosoft 365 Exchange Online is among the most popular applications in Azure-hosted Office 365 product product suite. Microsoft 365 Exchange Online offers the advantages of reduced costs for physical infrastructure, easier management, dynamic scaling, high availability, and other advantages inherent with cloud computing. Microsoft has engineered Office 365 Exchange Online to operate transparently with local Exchange environments, enabling you to create hybrid networks. Progent's Exchange experts are available for as-needed assistance to guide you through tough IT bottlenecks and also offer end-to-end project management services to ensure your at-home workers have convenient and safe access to your Microsoft 365 Exchange Online environment. To learn Progent's consulting services for Exchange Online, go to Exchange Online integration and troubleshooting consulting.

Amazon AWS Integration for At-Home WorkersAmazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the industry's biggest provider of cloud-based services. Progent offers quick and economical online contact with cloud connectivity experts who can assist your organization to design, implement, manage, and debug hybrid information networks that integrate Amazon AWS cloud-based services with on-premises data centers and with other popular cloud platforms such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to create a high-availability network architecture so your employees have a productive computing experience whether they are working from your main office, a branch office, from home, or on the road. For details about Progent's support services for Amazon AWS, see Amazon AWS integration support.

Google Cloud Integration for TeleworkersGoogle Cloud Platform (GCP) is a popular collection of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your organization to expand your existing IT resources with the Google Cloud Platform, and Progent's database consultants can show you how to make your key applications cloud friendly so your teleworkers can take full advantage of Google Cloud Platform services. Progent's consultants can assist your business to deploy virtual machines on GCP Compute Engine, plan an efficient storage solution with GCP Storage, and simplify identity management for teleworkers with GCP Cloud Identity. Progent can also help your organization to utilize GCP's unified management tools to administer and monitor your Google Cloud ecosystem. To find out, refer to Google Cloud Platform (GCP) consulting expertise.

Help Desk Support for Telecommuters
An emergency, organization-wide transition to a teleworker business model, which could be the result of a pandemic or as part of a disaster recovery/business continuity process, can overstretch even a well-staffed in-house Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Call Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk support services leverage Progent's extensive team of remote IT support specialists along with world-class ticketing and follow-up technology to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC support from initial help requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or edit their current trouble tickets, add information, and append screen captures and attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to deal with complex issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Augmentation Service allows you to augment your existing Help Desk staff by splitting delivery of Support Desk support seamlessly between your in-house IT support organization and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support solution utilizing the number one PSA platform for managing help requests and ticketing, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Support Desk Augmentation Services can help your company to deliver best-in-class desktop support to your from-home workers, visit Progent's Support Desk augmentation Services.

Security and Compliance for At-Home Workers
Telecommuters often run their own computing devices and work in an unsecured area. This worsens their vulnerability to cyber attacks and demands judicious use of security appliances, remote endpoint monitoring, and the enforcement of policies based on leading practices. Progent's veteran team of certified data security experts can assist your business to plan, deploy and manage a compliant security environment that safeguards sensitive information in IT networks that include telecommuters.

  • Firewalls allow companies to create a network environment that can be securely utilized by local users as well as by teleworkers, mobile employees, suppliers, customers, and the public. Next-generation firewall devices allow you to configure and manage appropriate access rights to various classes of users and to scale your IT network and adjust your security profile as your business evolves and as network attacks become more sophisticated. Progent works with both new and older security appliances from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall configuration expertise, go to firewall support expertise.
  • Online Endpoint Monitoring makes it possible to watch over the disparate devices used by remote workers and either block or spot and mitigate modern threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on each protected endpoint, monitoring all activity and utilizing advanced machine learning and full execution context to detect new attacks before they can spread. When an attack is spotted, ProSight Active Security Monitoring instantly disconnects the infected endpoint device from the corporate network to contain the malware. Because the ProSight Active Security Monitoring software agent is self-contained, endpoints remain protected even if they are disconnected from the Internet. To learn more about ProSight ASM, refer to remote endpoint security monitoring for teleworkers.
  • Security Audits can evaluate the vulnerability of your network to all classes of outside and local security threats for a network that includes an at-home workforce. Progent can deploy online, automated cybersecurity inventory software for rapidly and affordably detecting a wide variety of security holes that can be surfaced via the Internet. Progent's endpoint security audit experts, which can be provided by security professionals with top credentials including CISM, ISSAP, and GIAC, can assist you to audit your operations and governance policies and assess your WAN architecture to enable you to implement top-level security for your telecommuters.

Data Protection Solutions for At-Home Workers
The field of Data Protection involves backing up and restoring critical information so as to prevent data loss and reduce restoration time in the event of storage system failures resulting from equipment breakdowns, programming hiccups, user mistakes, cyber attack, or any other reason. Dependable data protection solutions can be particularly difficult to design and manage in hybrid environments that combine local data centers, cloud resources, and at-home workers.

  • Backup/Restore solutions for an at-home workforce must address multiple kinds of user-owned endpoint devices. Progent offers quick remote access to experts familiar with a broad range of platforms for protection Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as laptops, iOS and Android tablets and smartphones. Leading backup/restore solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources spread across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that uses cloud storage and includes fine-grained recovery and centralized management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) plans often envision circumstances that call for a rapid switch to an at-home workforce. Progent's senior disaster recovery planning experts and business continuity planning specialists can assist your company to produce, document and test a DR/BC strategy that addresses the process of moving to telecommuting.

Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager provides a centralized platform for protecting critical information by controlling onsite, mobile, and home-based endpoint devices.

Intune
Intune is a component of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and software. Remote endpoint devices can be personally owned or company owned. Network administrators managing the enrolled endpoint devices of teleworkers can use Intune to deploy and authenticate applications on managed devices, push updates and certificates, set up rules for accessing data and resources, set passwords, create VPN tunnels, control how home-based workers share data, set up threat defense, verify security compliance, and wipe sensitive information from missing, stolen or deactivated endpoint devices. Microsoft Intune runs with iOS, Google Android, Windows, and macOS/OS X computers. To find out about Microsoft Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to manage the endpoint computers of your teleworkers, refer to Intune mobile endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM platform that allows network managers to keep off-premises endpoint devices current and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint management combined with VMware's Horizon virtual application delivery technology for identity control, app management, and setup management of endpoint devices. Workspace ONE operates with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product through a perpetual license. Key capabilities of Workspace ONE include fast remote provisioning of out-of-the-box laptops, quick onboarding of new employees, policy setting and enforcement for all classes of devices, aggregated management reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud services. For details about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote device management consultants.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Manchester, New Hampshire business, phone 1-800-993-9400 or go to Contact Progent.



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    Progent's Cisco-premier CCIE network experts can assist you to manage your current PIX or ASA 5500 firewalls and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, deploy, tune, administer and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services

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    Microsoft WSUS allows information technology administrators to install and track the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, IT staff can fully and effortlessly manage the installation of patches that are released through Microsoft Update to servers and desktops in a company. Progent can help you with complex details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft Windows Server Update Services deployment, configuring client's workstations, establishing the Group Policy parameters, and ensuring your Microsoft WSUS GPO is associated with an Active Directory container appropriate for your network environment.

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    Progent's Microsoft-certified consultants have more than 10 years of experience planning, implementing, enhancing and fixing Microsoft SCOM solutions and can provide companies of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to design a topology for Microsoft SCOM 2012 servers that provides the performance and availability needed to watch over your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent can also assist you to install and customize SCOM 2012 management packs based on leading practices for monitoring network fabric and Microsoft and third-party applications and services. In addition, Progent can provide responsive online or on-premises technical support to help you to fix critical problems detected by SCOM 2012.

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    Progent's veteran group of network consultants and subject matter experts have extensive experience providing online and on-premises assistance for organizations of any size who need to incorporate Android phones and tablets into their IT systems so that users can work together from anywhere. Progent offers the range of skills to resolve network problems that span numerous manufacturers and that represent a combination of legacy and up-to-date information technology. Progent offers affordable remote consulting to assist you with any facet of designing, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can deliver as-needed support to help you to handle especially challenging technical issues, or Progent can provide comprehensive project management services to help you finish strategic network projects on time and on budget. Progent can assist with on-premises, cloud-centric, or hybrid networks and can provide support for operating systems, applications, management tools and network infrastructure. Progent also offers customized group or one-on-one classes to show you how to manage and operate Android phones and tablets to maximize their business value.

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    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data.

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    For businesses with a mix of Apple Mac and Windows computers, there exist two basic alternatives for running Microsoft Windows-only applications on macOS or OS X: an external connection to a physical Windows computer or local emulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to attach a Mac to a networked Microsoft Windows-based PC to run Microsoft Windows applications and share network resources. Virtual PC for Apple Mac simulates Microsoft Windows on a Mac computer so that you are able to run Microsoft Windows software locally. Progent's macOS and Mac OS X technology consultants can help your business to maintain these solutions for using Microsoft Windows applications on your Macs and can in addition assist your organization to evaluate and configure third-party solutions for Microsoft Windows platform simulation.

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    Secure Application Publishing with Internet Security and Acceleration Server 2006 allows more control over intranet applications while enabling enhanced productivity by making these resources available to legitimate remote or mobile users. Internet Security and Acceleration Server 2006 helps guard corporate applications, services, and data throughout all network layers with stateful packet inspection and comprehensive publishing wizards. Progent's Microsoft-expert ISA Server 2006 consultants can show you how to design, deploy, set up, and support Internet Security and Acceleration Server 2006 on your network so your company benefits from a smart and affordable combination of security, convenience, and speed.

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    Cisco Nexus switches are designed to provide the throughput, expandability, resilience, virtualization support, capacity, security and ease of management needed to act as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch experts are available to provide online and onsite support services to help you to design an optimal switch topology, set up test environments to confirm your switching solution, deploy Nexus switches, create and enforce appropriate policies, run security and compliance evaluations, configure proactive monitoring and alert systems, consolidate network resources by means of virtualization, analyze and repair switching and routing problems, optimize performance, perform capacity planning, and take advantage of the advanced high-availability (HA) features available for Cisco's Nexus family of switches. Progent's consultants can also help you to migrate non-disruptively from outdated Nexus switches or Cisco Catalyst switches to up-to-date Nexus switches.

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    Progent's Microsoft and Cisco certified experts offer three ways to help mid-size and large businesses create an efficient and successful internal Computer Support Helpdesk. Progent's consulting services include ROI analysis, process analysis and improvement, management reporting, education of in-house staff, and documentation of processes. Progent's Software Selection and Deployment Services help companies analyze the numerous high-quality Help Desk application programs available and decide which packages may be too expensive, miss critical features, or align badly with your organization's corporate culture. Progent also offers short-term staffing for organizations who need to reinforce their internal Help Desk staff for special projects or to substitute for vacationing or indisposed personnel.

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    Progentís Microsoft-certified experts can provide companies of all sizes consulting, troubleshooting, and development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced collaboration platform that utilizes web technology for efficiently coordinating people, teams and data. Microsoft SharePoint Server offers a common spot for your workers or customers to access, manage, distribute and interact with relevant data, files, and applications and to communicate with one another. Microsoft SharePoint enables faster and more intelligent decisions, more effective sharing across teams and more economical business processes. Windows SharePoint Services connect employees, clients, workgroups and projects with the data theyíve created in a manner that makes data easy to find, download and re-use. Progent's SharePoint consultants can help your organization to manage your existing SharePoint solution or migrate to the current release of SharePoint.

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    Progent's certified Office Excel and Office 365 Excel consultants can provide a broad variety of online support services to assist your organization to plan, program, pilot test, install, administer, and troubleshoot business applications based on any version of Excel, including Excel Online and Office 365 Excel. Progent can help you to upgrade your current Excel applications to the newest releases of Excel, support Excel on Apple iOS-powered iPhones and iPads and Google Android phones and tablets, and resolve compatibility issues between various releases of Office Excel. Progent can provide as-needed help to organizations looking for a fast fix to a specific issue related to Excel and Progent also offers full project management support for upgrading or developing mission-critical application software based on Excel. Progent's cost-effective online training for Excel can be customized to address the special requirements of individual users or groups.

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    Cisco's Meraki family of access and aggregation switches are intended for sites ranging from small branches to large campuses. Progent's Cisco-certified CCIE consultants can provide cost-effective online expertise to assist you to plan and implement a productive network architecture based on Meraki MS switches, streamline network administration with Meraki's cloud-centric management tools, set up policies to maintain compliance, develop and validate a disaster recovery plan, and resolve issues associated with any facet of your Meraki deployment. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to build a unified networking infrastructure.

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    Progent's Cisco Jabber consultants offer remote or onsite expertise to assist businesses of any size to design, deploy, manage, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent offers in-depth support for the products, technologies and services that make up building an end-to-end Cisco Jabber solution such as Cisco network devices and management tools, Microsoft Office 365 applications, Windows and Mac computers, iOS and Google Android smartphones, SIP trunking, Wi-Fi systems, security and compliance, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and the many other components of a cohesive collaboration solution.

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    To see replies to frequent questions concerning becoming employed by Progent, go to Jobs at Progent Questions and Answers.

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    Progent can provide affordable remote access to engineers with expertise in a broad array of products and technologies that deliver solutions for backing up Windows, Mac, and Linux servers and workstations as well as laptops and smartphones. Progent can provide consulting support for all major data protection platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, MozyPro, Retrospect for Macintosh, Apple Time Machine, vSphere Data Protection, and Solaris FLARs. Progent can help you to install, enhance, or maintain backup solutions for a range of topologies including local, remote, cloud-based, or hybrid.

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    Mid-sized businesses can get all the benefits of System Center Operations Manager and have fast availability of Progentís Microsoft and Cisco Premier network support professionals. Thanks to Progent's economically priced IT support programs, mid-size businesses can select a basic co-sourcing service program built around Microsoft Operations Manager 2007 with network monitoring, proactive warnings, in-depth system analysis, Help Desk support, and online troubleshooting. For businesses with mission-critical applications who need non-stop networking, Progent can provide a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Microsoft Operations Manager 2007 to offer mid-size business information systems world-class reliability, security and productivity.

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    Progent's Office and Office 365 experts can help companies to incorporate Microsoft Office desktop and Microsoft Office 365 apps such as Excel, Office Word, PowerPoint, Outlook, Access, Project and Publisher into a seamless solution that provides quick ROI and enables better business results. Progent can help your company to integrate Office or Office 365 applications with one another and with other core Microsoft platforms such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running on-premises or hosted in the cloud. Progent's consultants can also assist you to fix compatibility issues between different versions of Office and can provide live online instruction to individuals and groups.

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    Remote 24x7 monitoring, proactive alerts, and actionable analytical reporting are crucial to maintaining the proper operation of your IT system and avoiding preventable and costly downtime. Remote Monitoring and Management solutions have progressed so far that businesses of all sizes can get a degree of protection that was previously limited to enterprises. Progent offers a variety RMM solutions delivered as economical service packages created to help your company to detect and fix a most IT network issues before they can disrupt productivity.


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