Fast Online Support for Manchester United Kingdom Information Networks
For organizations located in Manchester United Kingdom, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic issues.
Progent's online technical support experts offer exceptional value because they possess the real-world background and have access to the sophisticated technology needed to solve the majority of information system issues rapidly. This reduces direct costs because service calls accumulate fewer billable minutes. Remote support also avoids the cost of sending a consultant to your office. Your organization benefits even more with indirect costs by reducing or eliminating network outages and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote consulting expertise is particularly important in environments that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.
Progent's billing model for online help is designed to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you are billed just for the services that you receive. In contrast to many remote support organizations, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid situations where quick repairs manage to end up as substantial tabs. Progent's skill at handling problems efficiently means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized technologies and field-tested methodologies that promote the maximum level of efficiency for online engineering help and repair for information systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's online support team to link to your environment without violating system security.
Progent's powerful customer support database system includes detailed records describing the support that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of all help delivered to each client by every engineer. This history of anomalies and repairs is organized as a readily accessible support database that permits Progent's remote support professionals to share their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up additional massive support knowledge bases and allow fast access to manufacturers' internal product engineers with the result that Progent's online service experts can find optimal solutions quickly.
Online services offered by Progent to clients in Manchester United Kingdom include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support engineers can deliver computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams expertise, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop consulting and support services to assist you company to deploy, configure, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for networking professionals, and certifies a consultant's networking knowledge at the master level. CCIEs know how to handle the most stubborn challenges occurring in network infrastructure planning, deployment, maintenance, compliance, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or identifying software updates. CCIEs provide excellent value because their depth of experience allows them to solve problems quickly. In many instances, less seasoned engineers can wrestle for hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can connect to your computer system via state-of-the-art on-line troubleshooting technology in order to provide quick, safe, and economical diagnosis and remediation.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling selection of infrastructure products. Cisco infrastructure support available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Aironet APs engineering support, Cisco WiFi controllers integration consulting, Cisco Security and VPN Integration help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection services that can bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to recover quickly after a damaging penetration. Security support services offered by Progent cover thorough data security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm attacks; configuring firewalls; designing secure mechanisms for remote and mobile connectivity; protecting your messaging infrastructure against spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting support to help organizations of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize local resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Microsoft 365 integration with on-prem installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent runbook for restoring applications and services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote support services to cover a wide array of computer technologies including network infrastructure, email systems, system and process security, plus UNIX and Windows integration. For server economization and easy management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy systems to MS Windows or Linux solutions. Progent's team-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. Progent's ProSight series of network management outsourcing services covers all key facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and allow transparent backup and fast restoration of important files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, user error, malicious employees, or application bugs. Managed services in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management offer businesses of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving IT system. Besides maximizing the security and functionality of your computer network, Progent's patch management services permit your IT staff to focus on more strategic projects and tasks that derive the highest business value from your network. Find out more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a secured online account and give your password you are requested to confirm who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized for this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. For more information about ProSight Duo identity validation services, visit Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to complete major projects economically and on time. Progent's project-based remote engineering services include:
How Your Manchester Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Call Center service options for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progent's Help Desk Call Center consulting support can guide you in building an efficient new Call Center or enhancing your established organization, evaluating or customizing Help Desk software to meet the particular demands of your company, or providing occasional phone support personnel to work with your existing Call Center group during high-demand events such as software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk team of veteran network consultants offers your customers in Manchester United Kingdom instant access to an efficient network service group with substantial experience offering phone support and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk recognition as a solid driver of company productivity, and Progent's aim is to fix rather than merely document IT issues.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers remote and in-depth consulting support and training in key application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for Microsoft applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read additional information concerning Progent's consulting, custom programming, and training services, see Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Manchester United Kingdom online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your business so your computer support is proactive rather than reactive. By anticipating potential trouble spots before they evolve into network outages, proactive monitoring can head off stressful and costly network crises. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems powered by a combination of platforms.
To contact Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Manchester United Kingdom, Progent's online computer support engineers can provide effective and affordable system help the moment your business requires it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to solve IT problems quickly while avoiding the expense and lost productivity associated with in-person service calls.
Even if your Manchester company relies on a regular independent consultant or maintains an in-house IT staff that know how to deal with the majority of network issues, Progentï¿½s Microsoft certified consultants can offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to solve unexpected network crises or especially complex integration problems.
Features of Progent's Remote Computer Services for Manchester United Kingdom
Progent's online support, Internet-based troubleshooting, network security expertise, and network administration services give businesses in Manchester United Kingdom unparalleled leverage for your IT investment. Whether you need occasional phone help and remote network repair or ongoing Help Desk services and system management, Progent's experts can deliver your company enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT organization. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in Manchester United Kingdom and is also ideal for customers in geographic areas that lack technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has the use of a broad range of Microsoft support utilities, service databases, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent provides remote support on a by-the-minute basis, so you are charged only for the services you use. Progent requires no minimum fee for phone support and asks for no monthly subscription fee for support services delivered during regular working hours. This protects you from paying big bills for quick repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers the services of authorized specialists who have experience in planning, implementing, and managing networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core support services include technology integration, Microsoft Exchange consulting, corporate security design, and Help Desk sharing services. Progent's Experts group offers in-depth consulting expertise in specific business applications. Support available from the Application Experts staff includes:
Dynamics GP Consulting and Customization
Microsoft Office Project Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Application Programming
MySQL Management and Software Design
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient one-stop resource for IT generalists and specialists, Progent can deliver timely, cost-effective, and thorough IT solutions that align with the special requirements of your business.
- Sophisticated Remote Access Tools
Secure online connectivity allows Progent's support professionals to observe exactly what your users see. This makes it possible to find quick solutions to problems that might otherwise demand a costly personal visit. State-of-the-art online access tools and experienced technicians together allow Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite support and automated network analysis.
- Support for Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Support for High System Uptime
For companies with line-of-business applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-conscious organizations whose clients need instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT background, refined remote support tools, and familiarity with corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent can provide in-depth expertise for Microsoft’s powerful server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Windows Server 2008 R2 support, Windows Server 2003 upgrades, MS Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site visits by the minute. Consequently, you are charged only for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no retainer for support services provided during regular business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you will not be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces little competition. Companies who work with trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer 24x7 network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.