Fast and Affordable Online Help for Manchester United Kingdom Computer Networks
For organizations located in Manchester United Kingdom, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's online technical support experts offer exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced tools needed to resolve the majority of network issues quickly. This reduces immediate costs because service calls require minimal billable minutes. Online help also avoids the cost of sending a consultant to your location. Your company saves even more with incidental expenses by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting expertise is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.
Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are charged just for the services that you receive. In contrast to many online support companies, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where fast fixes manage to turn into large invoices. Progent's skill at dealing with problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized technologies and proven processes that ensure the maximum level of efficiency for online technical support and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's remote service group to communicate with your company's network remotely without breaching system security.
Progent's sophisticated customer support database application keeps extensive documentation of all support that Progent's clients have been provided. Progent's team consultants have access to the history of services rendered to each Progent client by any Progent engineer. This history of anomalies and fixes is organized as a quickly accessible proprietary knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft open up additional vast technical support knowledge bases and allow quick access to vendors' in-house product engineers so Progent's online consulting specialists are able to find the most efficient resolutions promptly.
Online support services available from Progent to clients in Manchester United Kingdom include:
Authorized MS Windows Experts
Progent's Microsoft-premier remote service engineers can provide computer repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a wide range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of affordable desktop services to help you company to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and validates an individual's networking knowledge at the expert level. Cisco CCIEs can handle the most challenging issues encountered in network infrastructure planning, integration, maintenance, security, and repair. CCIEs operate closely with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and developing workarounds or identifying software updates. Cisco CCIEs offer excellent cost-effectiveness because their broad expertise allows them to solve problems rapidly. In many cases, less seasoned engineers can struggle for hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system using the latest on-line troubleshooting tools to provide fast, secure, and affordable analysis and remediation.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading family of connectivity appliances. Cisco networking support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch support, Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless Access Points planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering help, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a range of security solutions that can enhance the safety of your Windows, Apple macOS and OS X, or Linux network against assaults or help your company to clean up quickly after a damaging breach. Security services offered by Progent include: comprehensive information security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm attacks; integrating firewalls; building secure techniques for off-site and mobile communication; securing your email system from spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support to help companies of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based consulting services to cover a wide array of computer technologies such as network architecture, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified management in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's group-based methodology for solving network issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to utilize the same advanced technology used by some of the industry's top corporations. Progent's ProSight suite of network monitoring and management services addresses all key facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete threat progression including protection, identification, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your Progent consultant so that any looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables clients to execute major projects within budget and on time. Progent's special remote consulting services include:
How Your Manchester Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Help Desk sharing services allow your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk team of experienced information technology experts gives your clients in Manchester United Kingdom quick communication with an efficient network service resource with extensive experience delivering telephone-based consulting and remote troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center recognition as a key driver of company performance, and Progent's intent is to fix and not just track IT problems.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting staff provides remote and in-depth consulting support and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more on Progent's consulting, programming, and education offerings, go to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Manchester United Kingdom remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your environment so your IT maintenance is proactive rather than reactive. By anticipating emerging problems before they cause full-scale emergencies, system monitoring can minimize stressful and costly network breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks powered by multiple OS platforms.
To contact Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Manchester United Kingdom, Progent's online network support specialists can provide expert and economical IT support whenever your business requires it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to repair IT problems rapidly while eliminating the cost and lost productivity associated with in-person support calls.
Even if your Manchester company relies on a regular independent consultant or employs an in-house IT staff that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual extension of your local resources for situations when your usual service personnel either lack the availability or the knowledge to fix sudden network emergencies or especially complicated integration problems.
Features of Progent's Online Network Support for Manchester United Kingdom
Progent's online support, Internet-based troubleshooting, system security expertise, and system management services offer businesses in Manchester United Kingdom unparalleled leverage for your support budget. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk call center support and network administration, Progent's professionals can provide your organization world class IT support while permitting you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to businesses in Manchester United Kingdom and is also ideal for customers in more remote regions that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support utilities, service information, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides online help on a by-the-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum fee for online help and imposes no ongoing subscription fee for services provided during normal business hours. This protects you from facing big bills for routine repairs.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco offers help from authorized specialists who have skill in designing, implementing, and managing networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic support services include system integration, MS Exchange expertise, corporate security planning, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting support in specific business applications. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Project Management and Application Development
MySQL Management Support and Software Development
Amazon Marketplace Web Service Programming
By providing a full service one-stop resource for IT generalists and application experts, Progent can deliver timely, affordable, and thorough information technology solutions that fit the specific requirements of your business.
- Sophisticated Remote Connectivity Software
Protected remote access allows Progent's support professionals to see exactly what your users see. This makes it easier to find fast fixes to issues that might otherwise demand an expensive onsite visit. Effective remote access software and experienced engineers combine to enable Progent to repair most network problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Service for High Network Uptime
For businesses with vital applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended specifically for budget-conscious companies whose clients require immediate access to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical experience, fine tuned support software, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Technical Support from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent can provide world-class expertise for Microsoftís popular server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 R2 expertise, Windows Server 2003 maintenance, Microsoft Exchange Server 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises visits by the minute. Consequently, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services delivered during normal working hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you will not be forced to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on providing hard-to-find services where Progent faces few competitors. Businesses who utilize trusted freelance consultants or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.