Immediate Remote Troubleshooting for Manchester United Kingdom IT Networks
Urgent Remote Help for Manchester NetworksFor businesses in Manchester United Kingdom, Progent offers remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, plus the assistance of CISSP-qualified security experts to handle high-level security design and troubleshooting issues.

Progent's online technical support engineers offer excellent value because they have the real-world background and are equipped with the sophisticated technology needed to resolve most information system issues rapidly. This lowers immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your organization benefits additionally in indirect costs by minimizing or eliminating system outages and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive remote consulting experience is particularly helpful in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing policy for online support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike typical remote service companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid situations where quick fixes somehow end up as large invoices. Progent's skill at handling problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of optimized tools and field-tested processes that ensure the maximum degree of effectiveness for online technical support and repair for computer systems of any size. Progent's remote service group can link to your system without violating corporate security.

Progent's proven customer support reporting application maintains extensive records of the service that Progent's clients have been provided. Progent's team consultants have access to the history of assistance provided to each Progent client by any Progent consultant. This database of anomalies and repairs is stored as a conveniently exploitable proprietary database that permits Progent's online support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft make available other massive technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's online service specialists can find the best resolutions promptly.

Remote services available from Progent to businesses in Manchester United Kingdom include:

ProSight Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, subscription-based managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's leading enterprises. Progent's ProSight suite of outsourced network management services covers all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your network, server, and desktop devices by providing tools for performing common time-consuming jobs. These include health monitoring, patch management, automated remediation, endpoint configuration, backup and recovery, A/V response, remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alarm to your designated IT staff and your assigned Progent technical consultant so emerging problems can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth management reporting plug-ins created to work with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and rapid recovery of vital files, apps, images, and virtual machines. ProSight DPS lets you avoid data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, user error, malicious insiders, or application bugs. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured application and give your password you are requested to verify who you are via a device that only you possess and that is accessed using a separate network channel. A wide range of devices can be used as this added form of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You may designate several verification devices. To learn more about ProSight Duo identity authentication services, see Duo MFA two-factor authentication services.

  • ProSight Shared Call Desk: Outsourced and Shared IT Support Desk Services
    Progent's Co-managed Service Desk offers a transparent supplement to your internal IT support organization. End user interaction with the Service Desk, provision of support services, issue escalation, ticket creation and tracking, efficiency measurement, and maintenance of the service database are cohesive regardless of whether incidents are taken care of by your core support resources, by Progent's team, or by a combination. Your business has unrestricted flexibility to extend or reduce your share of support work as circumstances demand. Progent provides initial installation and onboarding of the professional services automation software as well as documentation, validation and training. To find out more about ProSight Co-Managed Call Desk, refer to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. Besides maximizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic projects and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these special areas of information technology allows clients to execute major projects within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk consulting services can guide you in establishing an effective new Call Center or revamping your existing organization, selecting or modifying Help Desk application software to handle the unique demands of your corporation, or adding occasional online staff to work with your existing Help Desk group to deal with demanding events like software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of seasoned network experts gives your computer users in Manchester United Kingdom immediate communication with a large technical support resource with substantial background providing phone consulting and online repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center recognition as a solid contributor to company performance, and Progent's target is to solve and not just report IT problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Consulting staff provides phone-based and in-depth consulting support and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To find out more information about Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center2, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Manchester United Kingdom remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to fit your business so that your computer support is proactive rather than reactive. By anticipating emerging problems before they result in crashes, proactive monitoring can head off stressful and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments based on a combination of operating systems.
How Your Manchester Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Manchester United Kingdom, Progent's online computer support engineers can provide professional and cost-effective system support whenever your organization needs it. Over 20 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to solve network problems quickly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Manchester office relies on a regular freelance consultant or maintains an in-house IT staff that know how to handle day-to-day computer problems, Progent's Microsoft certified consultants can offer a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to resolve sudden network crises or especially complicated integration projects.

Advantages of Progent's Network Help for Businesses in Manchester United Kingdom
Progent's remote technical help services allow your Manchester company to enjoy the advantages of immediate, enterprise-grade IT support without the cost of maintaining a full-time IT organization. Your network will acquire greater strategic value by becoming increasingly available, productive, and secure. Benefits to your business include:

  • Convenient virtual expansion of your on-site support resources
    With most offices in Manchester United Kingdom, local network support providers, whether consisting of outside consultants or an in-house maintenance staff, can deal with the majority of technical issues. However, major troubles may spring up when local resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your usual support people. In these instances, Progent's online support experts offer a convenient, quick, and affordable way to supplement your local resources and to transfer valuable information to increase your ability to handle downstream problems locally.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller organizations often rely on individual freelance service providers. While freelance consultants carry smaller overhead than larger support companies and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the absence of backup help may require your business to go without help during an emergency. As your business grows, network unavailability and trouble with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup support expertise to insure your IT system is always up and running.

  • Build a Solid Foundation for Seamless Expansion
    Businesses often begin with an IT system implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs can get thrown on top of a shaky foundation. As a network grows, stability and expandability problems can impede the success of the business. These badly designed environments require careful assessment, smart long-term planning, and broad-based IT knowledge to evolve to a network infrastructure able to deliver the stable foundation to handle vital business requirements and simplify downstream growth.

  • Work with Solution Providers Instead of Product Vendors
    Smaller companies need guidance and technical training to navigate through an increasingly complex array of technology alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need a network engineer who is trying to resell a certain vendor's products. IT consulting and product selling can result in a situation where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match IT expertise with the best needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical experience, refined remote support tools, and understanding of enterprise networking allow offices to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



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