Fast and Affordable Remote Technical Support for Manchester United Kingdom Computer Networks
For companies located in Manchester United Kingdom, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security design and diagnostic issues.
Progent's remote support experts offer exceptional leverage because they possess the real-world background and are equipped with the advanced technology needed to resolve most network problems rapidly. Efficient support reduces direct costs since solutions use up fewer chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization benefits additionally in incidental costs by minimizing or eliminating network outages and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is particularly helpful for organizations that depend on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.
Progent's billing model for online help is designed to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you owe only for the support that you receive. Unlike many online support firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate scenarios where fast solutions manage to end up as large invoices. Progent's penchant for dealing with problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an array of customized technologies and proven methodologies that promote the highest degree of effectiveness for online technical support and repair for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's Technical Response Center to link to your network remotely without violating network security.
Progent's advanced service database system maintains extensive documentation for the service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of services delivered to every Progent client by every Progent engineer. This history of issues and solutions is stored as a readily accessible proprietary knowledge base that enables Progent's remote support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from vendors' in-house engineering staff with the result that Progent's online consulting experts are able to arrive at optimal resolutions promptly.
Online services provided by Progent to clients in Manchester United Kingdom include:
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support professionals can provide computer system troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop services to help your company to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services include providing Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure consultants, and certifies a person's technical skills at the master level. Cisco CCIEs know how to deal with the most challenging problems encountered in network infrastructure design, deployment, management, security, and problem solving. CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network administration tools and developing workarounds or locating program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their broad experience allows them to find solutions for problems quickly. In common cases, less qualified service providers can struggle for hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can tie into your computer system via the latest on-line troubleshooting tools in order to perform efficient, safe, and affordable diagnosis and repair.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading family of connectivity appliances. Cisco infrastructure expertise available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Catalyst switch support, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless APs deployment help, Cisco wireless controllers integration consulting, Cisco VPN Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Experts
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security services to strengthen the immunity of your Windows, macOS and OS X, or Linux environment against attacks or help your company to clean up rapidly following a serious breach. Security solutions offered by Progent include: in depth network security assessment using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; integrating firewalls; designing safe mechanisms for off-site and mobile communication; securing your email infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced remote support services to help companies of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize local IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based support services to cover a broad range of computer technologies such as network architecture, email systems, system and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in networks that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service expense.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all critical aspects of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire threat progression including blocking, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized management and world-class security for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Billing charges for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special areas of information technology allows customers to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Manchester Company Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk support programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk consulting support can aid you in creating an effective new Call Center or revamping your established organization, identifying or modifying Call Center application software to meet the unique requirements of your corporation, or providing occasional phone support personnel to supplement your existing Help Desk team to deal with unusually busy scenarios such as software migrations, major updates, or installing brand new business software.
Progent's Help Desk team of experienced information technology professionals gives your customers in Manchester United Kingdom quick contact with a large technical support resource with extensive experience providing telephone-based consulting and remote troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center the reputation as a key enabler of business productivity, and Progent's intent is to fix rather than just track IT issues.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Group offers online professional consulting expertise and training in specific business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, programming, and training services, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers companies in Manchester United Kingdom online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so that your network support is proactive and automated. By detecting emerging issues before they evolve into full-scale emergencies, system monitoring can minimize inconvenient and costly information system crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a mix of platforms.
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Manchester United Kingdom, Progent's phone-based network support specialists can deliver effective and economical system help whenever your business requires it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to repair IT problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.
Even if your Manchester company deals with a local independent support technician or maintains a full time IT staff that can deal with common network issues, Progentís Microsoft certified consultants are available to provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the time or the experience to fix sudden system crises or especially tough integration problems.
Benefits of Progent's IT Support for Companies in Manchester United Kingdom
Progent's online network troubleshooting services enable your Manchester business to experience the advantages of immediate, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:
- Seamless remote expansion of your on-site support resources
With most offices in Manchester United Kingdom, nearby network service resources, whether represented by independent consultants or an in-house IT staff, can take care of the majority of technical issues. However, IT crises may occur when your regular resources are overstretched or absent, and some problems may involve technology that is unfamiliar to your onsite service technicians. In these cases, Progent's online support specialists offer a convenient, fast, and budget-friendly solution to augment your local help and to pass on valuable knowledge to increase your ability to deal with downstream issues in-house.
- Reduced Dependence on Freelance Service Providers
For network support, smaller businesses commonly depend on independent freelance consultants. Although freelance consultants have smaller overhead than larger service companies and can afford to charge marginally less, they are often overbooked, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your company grows, system unavailability and trouble with critical software become more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve support experts to insure your IT system remains available.
- Create a Solid Basis for Seamless Growth
Companies typically start with an IT system implemented on a shoestring budget. Lacking a scalable framework, slap-dash repairs often get thrown on top of a shaky foundation. When a network grows, reliability and scalability problems can hinder the productivity of the business. Such badly designed systems need proper assessment, intelligent long-term planning, and wide IT knowledge to evolve to a network architecture able to deliver the solid foundation to handle vital business demands and simplify future expansion.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller businesses require guidance and technical training to negotiate an ever more complicated array of technology options capable of promoting business growth and improving efficiency. They do not need a network consultant who is attempting to resell a specific vendor's technology. Network consulting and product sales can result in a scenario where the recommended
solution is built around a profitable technology rather than the true needs of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to align technical expertise with the best interests of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT background, refined remote support software, and familiarity with enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Servers
Progent can provide in-depth support for Microsoftís leading server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 migration, Windows 2003 Server upgrades, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits per minute. As a result, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for support services delivered during regular working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be tempted to permit simple problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local service organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by every staff member to every customer. The discipline of detailing and organizing service activity results in more efficient support and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible problems before they result in downtime, network monitoring can save your information network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.