For small businesses in Manchester United Kingdom, Progent provides help for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, plus the services of CISSP and CISM-certified security consultants to handle high-level security architecture and business continuity planning.
Progent's remote support services represent excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve the majority of network problems quickly. This lowers immediate expenses since service calls require fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company saves even more in incidental costs by minimizing or eliminating network downtime and associated costs due to business disruption, upset clients, unproductive employees, and distracted management.
Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged only for the support that you receive. Unlike typical remote support companies, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with situations where quick repairs somehow turn into big tabs. Progent's skill at solving problems efficiently results in your business spending less cash.
Progent's Remote Service Technologies
Over time, Progent has refined an array of optimized tools and field-proven methodologies which ensure the maximum degree of efficiency for online technical support and troubleshooting for small and midsize business IT systems. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to connect to your system without compromising corporate security.
Progent's highly evolved technical support database application stores detailed records of all support that Progent's customers have received. Progent's team service personnel have the benefit of the details of services provided to every customer by every Progent engineer. This database of trouble tickets and responses is structured as a quickly retrievable internal knowledge base that allows Progent's online technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and close relationships with important vendors including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and permit priority access to vendors' in-house support staff so Progent's remote consulting experts are able to arrive at optimal solutions quickly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Manchester United Kingdom or to find out more about Progent's phone support programs, call Progent at
Online Network Support Services Provided by Progent
Progent's online support professionals have advanced credentials in an extensive set of technologies. This wide range of capability permits Progent's consultants to manage almost any crisis likely to occur in a small or midsize company network. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To help companies with mixed-OS environments, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online support available from Progent to customers in Manchester include:
Progent's UNIX/Linux support engineers can provide urgent online help for analyzing anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Progent also offers a wide array of online PC desktop support services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.
Progent’s Co-managed Help Desk services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can assist you in creating an efficient new Help Desk or improving your current organization, identifying or customizing Help Desk software to handle the special requirements of your corporation, or adding temporary phone support staff to reinforce your in-house Call Center group to deal with unusually busy events like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network consultants provides your clients in Manchester United Kingdom immediate assistance from a dependable network service resource with substantial background providing telephone-based help and remote diagnostics for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a crucial enabler of business success, and Progent's goal is to fix instead of just annotate network issues.
Progent's Apple Mac professionals can nurture the imaginative aspect of Mac systems by providing phone-based help services and education in graphics, sound, and video. Progent's consultants can provide assistance in a range of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special jobs like scanning or digitizing audio/video or setting up an audio/video production facility.
Online Network Monitoring Services
Progent offers businesses in Manchester United Kingdom remote computer system monitoring support powered by MS System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your business so your network support is proactive rather than reactive. By uncovering emerging trouble spots before they expand into crashes, remote monitoring can ward off disruptive and expensive service crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that incorporate multiple OS platforms.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
City | Address | Phone | Link |
Boston | 201 Washington Street Boston, MA 02108 United States |
(857) 770-0339 | Boston Network Support Services |
Lawrence | 280 Merrimack St, Ste 315 - Fl 3 Lawrence, MA 01843 United States |
(978) 989-6597 | Lawrence Network Support Services |
Manchester | 1087 Elm Street, Suite 201 Manchester, NH 03101 United States |
(603) 463-0063 | Manchester Network Support Services |
Providence | 166 Valley Street Providence, RI 02909 United States |
(401) 354-1881 | Providence Network Support Services |
Waltham | 303 Wyman Street Waltham, MA 02451 United States |
(617) 581-0770 | Waltham Network Support Services |