For small and midsize companies in Manchester United Kingdom, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for challenging connectivity problems, as well as the assistance of CISSP and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's online technical support services offer excellent leverage because they are equipped with the practical experience and the sophisticated technology to resolve most information system problems rapidly. Efficient support lowers direct costs because solutions require a smaller number of chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your company benefits additionally with indirect costs by minimizing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and distracted executives.
Progent's billing policy for remote help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. In contrast to many remote support companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from situations where quick solutions somehow end up as major bills. Progent's skill at handling technical issues efficiently translates into your business conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has refined a collection of optimized tools and field-tested processes that allow the highest level of effectiveness for remote engineering help and troubleshooting for small and midsize company information systems. Progent provides secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access enables the engineers of Progent's online support team to connect to your network remotely without violating network security.
Progent's advanced technical support database system keeps detailed records for all service that Progent's customers have been provided. Progent's authorized service personnel have access to the records of support rendered to each Progent customer by every Progent consultant. This history of issues and resolutions is organized as an easily searchable proprietary knowledge base that allows Progent's online support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft permit access to additional vast technical knowledge bases and permit quick access to vendors' internal engineering staff with the result that Progent's online consulting specialists are able to determine the most efficient resolutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Manchester United Kingdom or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's phone-based technical service experts possess advanced credentials in a comprehensive set of disciplines. This wide range of technical skills enables Progent's consultants to tackle virtually any crisis likely to take place in a small or midsize company information system. Credentials held by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to businesses with mixed-platform networks, Progent also provides the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote technical support services available from Progent to companies in Manchester include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services address a broad range of computer technology including network infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified administration, and transitioning from older systems to current Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving technical issues promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network professionals, and certifies an individual's technical skills at the master level. Cisco CCIEs can resolve even the most complex problems encountered in network design, integration, management, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or locating program updates. CCIEs provide excellent value since their depth of expertise allows them to solve the most intractable problems rapidly. In many cases, less qualified engineers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support firms make Cisco CCIEs available to support small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so your company can receive timely support for serious network problems that are lowering worker productivity but are beyond the experience of your regular IT maintenance personnel. Progent's CCIE consultants can connect to your network by means of state-of-the-art remote support tools in order to provide quick, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Support
Progent's Microsoft-premier remote service professionals can provide computer problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 design and integration, Microsoft Teams consulting, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of online desktop consulting and support services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISM and CISSP network security engineers can provide a variety of system protection services to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to clean up quickly following a serious penetration. Security solutions offered by Progent cover in depth security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious assaults; setting up firewalls; establishing safe mechanisms for remote and mobile connectivity; defending your email system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine on-premises IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the skills of seasoned online consulting professionals for special projects that small businesses frequently need. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Manchester United Kingdom Business Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk Call Center service offerings for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are designed for smaller businesses who lack the money or time to support an internal Call Center but who want fast access to a reliable Call Center with proficient telephone assistance plus the available expertise to escalate the most challenging tasks to advanced consultants.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk or enhancing your current one, selecting or enhancing Help Desk Call Center application software to meet the special requirements of your business, or adding temporary phone support staff to supplement your internal Call Center team during demanding situations such as software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of veteran network professionals provides your clients in Manchester United Kingdom fast communication with an efficient technical support group with substantial experience providing telephone-based support and remote repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center perception as a key enabler of business performance, and Progent's intent is to resolve instead of merely report IT problems.
Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff provides phone-based and in-depth consulting expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for familiar Microsoft applications including CRM, MS Office Project, Word, and MS Office Excel. To find out more information about Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac professionals can promote the creative facets of Macintosh computing by delivering phone-based help support and training in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special jobs like scanning or digitizing audio/video or configuring an audio/video production facility.
Online Network Monitoring Services
Progent can provide companies in Manchester United Kingdom online network monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so that your computer maintenance is proactive and automated. By uncovering looming trouble spots before they result in full-scale emergencies, proactive monitoring can ward off stressful and expensive information system failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems powered by a combination of platforms.
To contact Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England