For small businesses in Manchester United Kingdom, Progent provides help for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, plus the services of CISSP and CISM-certified security consultants to handle high-level security architecture and business continuity planning.
Progent's remote support services represent excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve the majority of network problems quickly. This lowers immediate expenses since service calls require fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company saves even more in incidental costs by minimizing or eliminating network downtime and associated costs due to business disruption, upset clients, unproductive employees, and distracted management.
Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged only for the support that you receive. Unlike typical remote support companies, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with situations where quick repairs somehow turn into big tabs. Progent's skill at solving problems efficiently results in your business spending less cash.
Progent's Remote Service Technologies
Over time, Progent has refined an array of optimized tools and field-proven methodologies which ensure the maximum degree of efficiency for online technical support and troubleshooting for small and midsize business IT systems. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to connect to your system without compromising corporate security.
Progent's highly evolved technical support database application stores detailed records of all support that Progent's customers have received. Progent's team service personnel have the benefit of the details of services provided to every customer by every Progent engineer. This database of trouble tickets and responses is structured as a quickly retrievable internal knowledge base that allows Progent's online technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and close relationships with important vendors including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and permit priority access to vendors' in-house support staff so Progent's remote consulting experts are able to arrive at optimal solutions quickly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Manchester United Kingdom or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's online support professionals have advanced credentials in an extensive set of technologies. This wide range of capability permits Progent's consultants to manage almost any crisis likely to occur in a small or midsize company network. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To help companies with mixed-OS environments, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online support available from Progent to customers in Manchester include:
Special Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a broad spectrum of information technology such as system architecture, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified management, and migration from older systems to the latest MS Windows or Linux environments. Progent's team-based methodology for solving network problems promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can provide urgent online help for analyzing anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and validates a consultant's technical skills at the master level. Cisco qualified CCIEs know how to resolve even the most difficult problems encountered in network planning, installation, management, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs provide exceptional value because their deep experience permits them to find solutions for even the most difficult problems quickly. In common cases, less seasoned consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few support firms make CCIEs available to help small and medium sized businesses. Progent offers quick telephone access to a Cisco CCIE so your company can receive timely assistance for complex network problems that are lowering worker productivity but are beyond the scope of your ordinary IT service resources. Progent's CCIE support experts can communicate with your network by means of the latest on-line troubleshooting tools to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling selection of connectivity appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN products.
Certified MS Windows Experts
Progent's Microsoft-certified online support engineers can provide network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can assist you with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and configuration, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide array of online PC desktop support services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISM and CISSP network security consultants offer a range of system protection services to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help your company to clean up rapidly after a serious penetration. Security support services offered by Progent cover in depth security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; configuring firewalls; designing secure techniques for off-site and mobile access; securing your email infrastructure against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support to help businesses of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize physical IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the services of world-class online consulting experts for special IT projects that small companies often need. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables customers to execute major projects within budget and on time. Progent's special online consulting services include:
How Your Manchester United Kingdom Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service options for small companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are intended for smaller companies who don't have the budget to build and maintain an internal Help Desk Call Center but who require fast access to an efficient Call Center with proficient phone support plus the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can assist you in creating an efficient new Help Desk or improving your current organization, identifying or customizing Help Desk software to handle the special requirements of your corporation, or adding temporary phone support staff to reinforce your in-house Call Center group to deal with unusually busy events like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network consultants provides your clients in Manchester United Kingdom immediate assistance from a dependable network service resource with substantial background providing telephone-based help and remote diagnostics for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a crucial enabler of business success, and Progent's goal is to fix instead of just annotate network issues.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group provides online and in-depth engineering expertise and training in special application fields such as ERP, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Word, and MS Office Excel. To learn additional information on Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac professionals can nurture the imaginative aspect of Mac systems by providing phone-based help services and education in graphics, sound, and video. Progent's consultants can provide assistance in a range of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special jobs like scanning or digitizing audio/video or setting up an audio/video production facility.
Online Network Monitoring Services
Progent offers businesses in Manchester United Kingdom remote computer system monitoring support powered by MS System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your business so your network support is proactive rather than reactive. By uncovering emerging trouble spots before they expand into crashes, remote monitoring can ward off disruptive and expensive service crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that incorporate multiple OS platforms.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England