Immediate Remote Support for Manchester United Kingdom Computer Systems
For organizations located in Manchester United Kingdom, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified security consultants to help with high-level security design and troubleshooting issues.
Progent's remote technical support engineers provide exceptional value because they have the practical background and have access to the advanced tools required to solve the majority of network issues quickly. Efficient support lowers direct expenses because solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally in indirect expenses by reducing or eliminating network downtime and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support experience is especially helpful for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's pricing model for online support is structured to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are billed just for the support that you actually get. Unlike many remote service organizations, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor solutions somehow end up as major tabs. Progent's skill at dealing with problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of customized technologies and field-tested processes that ensure the maximum level of efficiency for remote help and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's Technical Response Center to access your computer system without violating system security.
Progent's powerful customer support reporting system keeps detailed histories describing all service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of all help provided to each Progent client by any Progent engineer. This history of trouble tickets and responses is stored as a conveniently exploitable internal knowledge base that enables Progent's remote support experts to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with important industry leaders including Cisco and Microsoft open up additional extensive technical knowledge bases and allow priority access to manufacturers' internal support staff so Progent's remote service experts can arrive at the most efficient resolutions in the least time.
Online technical support services offered by Progent to clients in Manchester United Kingdom include:
Authorized Windows Support
Progent's Microsoft-expert online support engineers can provide computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration support, Microsoft Teams integration, Skype for Business planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop services to assist you business to deploy, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network professionals, and validates a person's technical skills at the master level. Cisco-qualified CCIEs can resolve the most stubborn issues associated with network design, integration, administration, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network management utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs are an exceptional cost-effectiveness since their depth of expertise permits them to fix problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can interface to your computer system via state-of-the-art on-line troubleshooting technology to perform quick, secure, and economical diagnosis and remediation.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity devices. Cisco infrastructure support provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Catalyst switch integration and support, Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet APs deployment help, Cisco wireless controllers consulting, Cisco VPN and Security Consulting services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a range of security solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or help your business to recover rapidly after a serious penetration. Security solutions offered by Progent cover in depth data security and compliance evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious attacks; integrating firewalls; establishing secure architectures for off-site and mobile access; guarding your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent can provide advanced online consulting support to help companies of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for recovering applications and services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to address a wide range of information technologies such as system infrastructure, email systems, network and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified management in environments that include Linux-based systems and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from older systems to Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.
Important Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same advanced technology used by some of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important fields of information technology enables clients to complete major projects economically and on schedule. Progent's special remote engineering services include:
How Your Manchester Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progentís shared Help Desk services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center team of veteran network consultants offers your workers in Manchester United Kingdom immediate contact with an efficient support group with years of background providing phone consulting and remote diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk the reputation as a significant contributor to business productivity, and Progent's target is to fix rather than merely annotate technical issues.
- Applications Services: Education, Customization, and Integration
Progent's Applications Consulting staff provides remote advanced engineering expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Manchester United Kingdom online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your business so that your IT support is proactive and automated. By detecting looming problems before they evolve into network outages, remote monitoring can avoid disruptive and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that incorporate a mix of platforms.
To get in touch with Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Manchester United Kingdom, Progent's phone-based computer support specialists are ready to deliver expert and economical system help whenever your business has to have it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to fix network problems rapidly while eliminating the cost and lost time that comes with on-site service visits.
Even if your Manchester organization works with a regular independent support technician or employs an in-house organization that know how to handle common network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the experience to handle unexpected system crises or especially complicated integration projects.
Details of Progent's Remote Computer Services for Manchester United Kingdom
Progent's phone help, Internet-based repair, system security expertise, and system management services offer companies in Manchester United Kingdom unparalleled leverage for your support budget. Whether you require occasional telephone support and remote network repair or ongoing Help Desk call center services and network management, Progent's professionals can provide your business world class network support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Manchester United Kingdom and is also ideal for customers in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a wide selection of Microsoft support utilities, service databases, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent provides remote support on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum fee for online help and imposes no ongoing subscription fee for support services delivered during regular business hours. This saves you from paying big invoices for simple repairs.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers help from on-staff specialists with skill in designing, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to help you build high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's core consulting offerings include technology integration, Microsoft Exchange expertise, system security planning, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting support for specific application areas. Support offered by the Application Experts staff includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Support
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management and Application Design
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient centralized resource for IT generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that fit the special requirements of your business.
- Sophisticated Remote Access Tools
Secure online access allows Progent's support professionals to see precisely what your users see. This makes it easier to produce fast fixes to problems that could otherwise demand an expensive onsite visit. State-of-the-art remote access tools and experienced engineers combine to enable Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in offsite support and remote network analysis.
- Support for Mainstream VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum System Uptime
For companies with vital applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended especially for budget-conscious businesses whose clients require immediate access to a Help Desk Call Center with expert telephone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical expertise, fine tuned support software, and understanding of corporate IT allow offices to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Family of Servers
Progent can provide world-class support for Microsoftís popular server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 R2 expertise, Windows Server 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person help per minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Companies who work with trusted freelance service providers or who maintain internal support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.