Fast and Affordable Online Help for Manchester United Kingdom IT Networks
For organizations located in Manchester United Kingdom, Progent provides remote help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the services of CISSP-accredited security consultants to handle high-level security architecture and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology required to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses since solutions accumulate minimal chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your company saves additionally in indirect expenses by minimizing or avoiding system outages and related losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced online consulting expertise is particularly important for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's pricing model for online support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are charged just for the services that you receive. In contrast to many online service companies, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for billing avoid situations where quick solutions manage to turn into big invoices. Progent's penchant for handling technical issues quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized tools and proven processes which ensure the maximum level of efficiency for online help and repair for information systems of any size. Progent offers safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's remote service group to communicate with your system without compromising corporate security.
Progent's powerful service database application keeps detailed records describing all support that Progent's customers have received. Progent's authorized engineers have access to the records of all help provided to every customer by every engineer. This history of anomalies and repairs is organized as a quickly searchable internal database that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft make available other vast support knowledge bases and allow fast response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists can come up with the best solutions in the least time.
Remote technical services provided by Progent to clients in Manchester United Kingdom include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support engineers offer network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a broad range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable PC desktop consulting and support services to assist you company to install, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network professionals, and indicates an individual's network technology knowledge at the master level. CCIEs can deal with even the most complex challenges encountered in network planning, integration, maintenance, compliance, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network management tools and coming up with workarounds or identifying software updates. CCIEs offer exceptional value because their depth of experience enables them to find solutions for problems quickly. In common instances, less experienced consultants can struggle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can interface to your network using advanced on-line support tools to perform fast, secure, and economical analysis and remediation.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's CCIEs can provide help for the complete line of Cisco's market leading selection of infrastructure devices by delivering services that include:
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISM and CISSP cybersecurity consultants offer a range of security solutions that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or assist your company to recover rapidly following a serious penetration. Security support services offered by Progent cover thorough information security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm attacks; setting up firewalls; building safe mechanisms for off-site and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online support to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize local resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering high-level consulting services online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring applications and services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online consulting services to cover a broad array of computer technologies including network architecture, email systems, network and process security, plus UNIX and Windows integration. For server consolidation and easy administration in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service costs.
Important Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all key aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Progent's rates for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables clients to complete critical projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Manchester Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk service offerings for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of veteran information technology experts provides your workers in Manchester United Kingdom quick assistance from a reliable network service group with substantial background offering telephone-based consulting and online diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk the reputation as a crucial driver of company success, and Progent's target is to fix instead of just record technical problems.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Group provides remote professional engineering expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Manchester United Kingdom remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so your computer support is proactive rather than reactive. By detecting possible issues before they grow into full-scale emergencies, automated monitoring can avoid stressful and expensive information system breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or environments that support a combination of operating systems.
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Manchester United Kingdom, Progent's phone-based computer support specialists are ready to provide professional and economical IT help whenever your company needs it. More than a decade of providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix computer problems rapidly while eliminating the cost and lost time that comes with in-person support calls.
Even if your Manchester office relies on a regular freelance support technician or employs an in-house IT staff that know how to handle ordinary computer issues, Progentís Microsoft certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the time or the experience to fix unexpected network crises or especially tough integration projects.
Features of Progent's Online Computer Support for Manchester United Kingdom
Progent's phone support, Internet-based troubleshooting, network security consulting, and system management services give companies in Manchester United Kingdom the greatest leverage for your support budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk support and system management, Progent's professionals can deliver your company world class IT support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Manchester United Kingdom and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a broad array of Microsoft support tools, service information, and on-going education.
- Per Minute Rates to Minimize Costs
Progent provides online help on a minute-by-minute basis, so you are billed only for the support you use. Progent asks for no minimum charge for online support and asks for no monthly subscription fee for services provided during regular working hours. This saves you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers the services of on-staff professionals with experience in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting services include technology integration, MS Exchange expertise, corporate security design, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting expertise in critical business applications. Support available from the Application Experts Team covers:
Dynamics GP Support and Programming
MS Project Training
Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management Support and Application Design
Amazon MWS Programming
By offering a full service centralized resource for IT generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that address the specific requirements of your company.
- State of the Art Online Connectivity Tools
Secure online access allows Progent's service experts to see precisely what your customers see. This makes it easier to produce fast solutions to problems that could otherwise demand a costly onsite visit. Cutting-edge remote connectivity tools and experienced technicians combine to enable Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote network tracking.
- Compatibility with Mainstream VPN Products
Progent supports safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Service for High System Availability
For offices with vital applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended especially for budget-constrained organizations whose clients require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT expertise, refined support software, and understanding of corporate IT allow companies to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, at the forefront of IT service, performing a broad range of IT projects for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This ensures that you get not just expert IT skills, but also a consultant with proven approaches for applying computer knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site visits per minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you won't be forced to permit minor problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local support firms who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by each consultant to each customer. The discipline of detailing and archiving service records allows more effective support and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your IT network from painful and costly service losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.