UNIX, Linux, Sun Solaris, Mac OS X Phone-based Technical Support for

For small and midsize companies in Manchester New Hampshire, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE network specialists for challenging connectivity issues, plus the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.

Progent's online technical support services offer excellent value due to the fact that they have the real-world experience and the sophisticated technology to resolve most network problems rapidly. Efficient support reduces immediate costs since service calls accumulate a smaller number of billable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company saves even more with incidental costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.

Progent's billing model for remote support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to typical online service organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and clean model for billing prevent scenarios where quick solutions somehow turn into substantial bills. Progent's penchant for handling problems efficiently translates into your business spending less money.

Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned an array of customized tools and field-tested methodologies which ensure the maximum level of efficiency for remote help and troubleshooting for small company information systems. Progent provides secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access permits the consultants of Progent's Technical Response Center to interface to your company's system remotely without violating corporate security.

Progent's highly evolved customer support database system includes thorough histories describing the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of support provided to each Progent customer by any engineer. This database of problems and responses is organized as an easily searchable support database that enables Progent's online support professionals to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft permit access to other extensive support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote service experts can find the most efficient resolutions in the least time.

Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Manchester New Hampshire or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.

Online Technical Support Services Available from Progent
Progent's online technical support professionals offer certified skills in a comprehensive array of products and technologies. This broad scope of capability permits Progent's consultants to resolve virtually any emergency likely to crop up in a small or midsize company information system. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To support businesses with multi-platform environments, Progent also provides the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.

Online support services provided by Progent to small businesses in Manchester include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a broad spectrum of information technology such as network infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and migration from legacy systems to the latest Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical issues enables fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.

  Progent's UNIX/Linux support engineers can provide urgent remote help for resolving anomalies within UNIX/Linux networks powered by popular derivatives of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix
  Major Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert certification is the top accreditation for networking professionals, and indicates a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to deal with the most difficult issues occurring in network infrastructure planning, deployment, management, security, and repair. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network administration tools and coming up with alternate approaches or locating software patches. Cisco CCIEs provide excellent cost-effectiveness since their deep experience permits them to fix the most complex problems quickly. In typical instances, less seasoned service providers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Few support providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent can provide quick phone contact with a Cisco CCIE so you can receive immediate assistance for serious network infrastructure problems that are lowering worker efficiency but are outside the comfort zone of your ordinary computer service personnel. Progent's CCIE engineers can connect to your computer system using sophisticated remote support tools to provide quick, secure, and economical diagnosis and repair. Progent's CCIEs can provide expertise in the complete line of Cisco's market leading selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus VPN technology.

• Certified MS Windows Experts
  Progent's Microsoft-expert online service engineers can provide computer system problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a wide variety of platform support services such as Microsoft Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, MS Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 design and deployment, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, Small Business Server support, and Windows Essentials cloud integration.

  Progent in addition offers a full array of online PC desktop support and troubleshooting services such as Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows workstations.

• CISSP and ISSAP Premier System Security Engineers
  Progent's certified CISM and CISSP security consultants offer a variety of system protection solutions that can improve the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or assist you to clean up quickly following a damaging penetration. Security consulting services available from Progent cover comprehensive security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; building secure architectures for remote and mobile access; guarding your email system from spam and directory harvest attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote consulting services to help businesses of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine local IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.

• Help Desk Call Center Support
  Progent's Help Desk support programs for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are ideal for smaller businesses who lack the resources to assemble and manage an in-house Help Desk but who want quick response from an efficient Help Desk with professional phone support plus the available expertise to escalate the most challenging tasks to advanced engineers.

  Progent's shared Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top PSA tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting services can aid you in building an efficient new Call Center or revamping your existing organization, evaluating or modifying Help Desk software to meet the unique demands of your company, or adding temporary phone support staff to reinforce your in-house Call Center resources during high-demand scenarios such as software transitions, mass upgrades, or installing new applications.

  Progent's Help Desk team of seasoned network consultants provides your clients in Manchester New Hampshire quick contact with an efficient network service resource with extensive experience delivering phone help and online diagnostics for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk the reputation as a key contributor to company success, and Progent's policy is to fix rather than simply document network problems.

• Business Applications Support: Education, Customization, and Problem Solving
  Progent's Applications Consulting Group provides phone-based advanced consulting support and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Office Excel. For more information on Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

  Progent's Apple Mac consultants can nurture the imaginative elements of Macintosh systems by delivering phone-based help services and education in graphics, audio, and video. Progent's support professionals offer help in a variety of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special jobs like scanning or digitizing audio or video or integrating an audio/video production lab.

  Online Network Monitoring Support
  Progent offers businesses in Manchester New Hampshire online network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By detecting looming problems before they grow into downtime, remote monitoring can avoid disruptive and costly service crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems powered by a mix of operating systems.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.