For small and midsize businesses located in Manchester New Hampshire, Progent provides technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has provided online support to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the services of CISA and CISSP-certified security consultants to handle advanced security architecture and business continuity preparedness.
Progent's online technical support services represent excellent leverage because they are equipped with the real-world background and the advanced tools to resolve the majority of information system issues quickly. This lowers immediate expenses because solutions require fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company saves even more with incidental expenses by minimizing or eliminating network downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for online help is structured to maximize the impact of your IT service dollar. Progent bills per minute for phone assistance, so you are billed only for the services that you receive. Unlike typical online service organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing do away with situations where fast fixes manage to turn into big bills. Progent's penchant for disposing of problems efficiently translates into your company saving cash.
Progent's Remote Service Tools
Through years of experience, Progent has refined a set of optimized tools and field-tested processes that allow the maximum degree of effectiveness for remote consulting and repair for small and midsize company IT networks. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to connect to your computer system remotely without violating system security.
Progent's advanced technical support reporting application maintains detailed histories for all service that Progent's clients have been provided. Progent's authorized consultants have access to the records of all help rendered to every client by every Progent engineer. This archive of issues and fixes is organized as a readily accessible support knowledge base that permits Progent's online support engineers to share their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft permit access to additional massive support knowledge bases and allow fast response from vendors' internal engineering staff so Progent's remote consulting specialists are able to determine optimal resolutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Manchester New Hampshire or to find out additional information about Progent's online support options, call Progent at
Remote Network Support Services Offered Progent
Progent's online support engineers possess certified skills in an extensive array of disciplines. This broad range of IT skills allows Progent's engineers to tackle virtually any emergency likely to take place in a small or midsize business information system. Certifications held by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To help businesses with mixed-platform environments, Progent also provides the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services provided by Progent to customers in Manchester include:
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for analyzing anomalies within UNIX/Linux systems based on popular derivatives of UNIX such as:
Progent also offers a wide range of remote PC desktop consulting and support services such as Microsoft Windows 11 integration and planning and implementing Microsoft 365 cloud environments for Windows desktops.
Progent's Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in building an effective new Call Center or revamping your existing one, selecting or enhancing Help Desk Call Center software to address the particular needs of your business, or adding temporary phone support staff to work with your internal Help Desk team during demanding scenarios like software transitions, major upgrades, or rolling out brand new business software.
Progent's Call Center team of veteran network professionals offers your computer users in Manchester New Hampshire rapid contact with an effective support group with extensive background offering telephone-based support and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk the reputation as a key driver of company success, and Progent's aim is to fix rather than merely document network problems.
Progent's Apple Mac consultants can support the creative aspect of Mac systems by offering phone-based consulting support and education in imaging, audio, and video. Progent's support professionals offer help in a large selection of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio/video or establishing an audio/video production facility.
Online Network Monitoring Services
Progent can provide businesses in Manchester New Hampshire online network monitoring services based on MS Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your network support is proactive rather than reactive. By uncovering possible trouble spots before they evolve into downtime, remote monitoring can minimize inconvenient and costly network failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments that support multiple operating systems.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
City | Address | Phone | Link |
Boston | 201 Washington Street Boston, MA 02108 United States |
(857) 770-0339 | Boston Network Support Services |
Lawrence | 280 Merrimack St, Ste 315 - Fl 3 Lawrence, MA 01843 United States |
(978) 989-6597 | Lawrence Network Support Services |
Manchester | 1087 Elm Street, Suite 201 Manchester, NH 03101 United States |
(603) 463-0063 | Manchester Network Support Services |
Providence | 166 Valley Street Providence, RI 02909 United States |
(401) 354-1881 | Providence Network Support Services |
Waltham | 303 Wyman Street Waltham, MA 02451 United States |
(617) 581-0770 | Waltham Network Support Services |