For small and midsize companies in Manchester New Hampshire, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISA and CISSP-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's online technical support engineers offer exceptional value due to the fact that they have the practical background and the advanced technology to resolve most network problems quickly. Efficient support lowers direct costs since service calls take up a smaller number of billable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company saves even more with incidental expenses by minimizing or eliminating system outages and associated losses resulting from business disruption, upset clients, idle workers, and distracted management.
Progent's pricing policy for online support is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you are billed just for the services that you actually get. Unlike typical remote support firms, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from situations where speedy. minor solutions somehow turn into major tabs. Progent's skill at solving technical issues efficiently translates into your company spending less cash.
Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven processes which ensure the highest level of efficiency for remote help and troubleshooting for small company computer networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's remote service group to interface to your company's computer system remotely without violating system security.
Progent's sophisticated technical support database system includes thorough documentation for all service that Progent's customers have been provided. Progent's authorized engineers have access to the history of assistance rendered to each Progent client by any consultant. This database of trouble tickets and responses is stored as a readily searchable internal knowledge base that allows Progent's remote technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft permit access to additional vast technical knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's remote service specialists are able to determine the best solutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Manchester New Hampshire or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's remote support engineers offer certified skills in a comprehensive array of disciplines. This breadth of capability permits Progent's consultants to handle virtually any emergency that may crop up in a small or midsize business network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help businesses with multi-platform networks, Progent also provides the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based technical services provided by Progent to clients in Manchester include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a wide array of information technology such as system architecture, email systems, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and easy administration, and migration from older applications to current Microsoft Windows or Linux-powered environments. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent remote assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure professionals, and validates an individual's technical skills at the master level. CCIEs know how to resolve the most intractable challenges occurring in network planning, installation, management, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep expertise allows them to resolve the most difficult problems rapidly. In many cases, less seasoned engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service providers make Cisco CCIEs accessible to help small and medium sized companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can receive immediate assistance for severe network problems that are impacting business efficiency but are not within the comfort zone of your local computer maintenance group or consultant. Progent's Cisco CCIE support experts can interface to your network via state-of-the-art remote troubleshooting technology in order to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular family of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, plus VPN technology.
Certified MS Windows Experts
Progent's Microsoft-premier online support experts offer computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can assist you with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams consulting, Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of online PC desktop services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified Network Security Professionals
Progent's certified CISM and CISSP network security consultants offer a range of security solutions to improve the immunity of your UNIX, Linux, Solaris, Mac or Windows network against attacks or assist your company to clean up rapidly after a damaging penetration. Security services available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; installing firewalls; designing safe mechanisms for off-site and mobile connectivity; protecting your email system from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support to help businesses of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that utilize local IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent offers the services of seasoned online consulting professionals for contract projects that small companies frequently request. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these special fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Manchester New Hampshire Business Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Call Center programs for small businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk services are a convenient solution for small organizations who lack the budget to build and maintain an internal Call Center but who require fast access to an effective Help Desk with proficient phone support as well as the in-depth expertise to escalate the most challenging problems to advanced consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the leading PSA platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk Call Center or improving your established organization, selecting or enhancing Help Desk Call Center software to handle the special demands of your business, or providing occasional phone support staff to work with your existing Help Desk group to handle high-demand scenarios like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants offers your customers in Manchester New Hampshire rapid communication with an efficient support resource with extensive experience delivering phone consulting and remote repair service for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center recognition as a significant contributor to company success, and Progent's aim is to solve instead of merely annotate network problems.
Applications Services: Education, Customization, and Integration
Progent's Applications Experts staff provides remote advanced consulting support and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for Microsoft applications including CRM, MS Office Project, Microsoft Office Word, and Office Excel. For additional information on Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac consultants can promote the creative components of Mac computing by delivering phone-based consulting services and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a variety of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio/video or integrating an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers companies in Manchester New Hampshire online network monitoring services powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your environment so your network support is proactive rather than reactive. By exposing looming trouble spots before they grow into crashes, automated monitoring can head off disruptive and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that support a variety of OS platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England