For small businesses located in Manchester New Hampshire, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISA and CISM-certified security consultants to handle advanced security architecture and business continuity planning.
Progent's online support services represent excellent leverage because they have the real-world background and the advanced tools to resolve most information system problems rapidly. This reduces direct expenses since service calls take up fewer billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company benefits even more in incidental costs by minimizing or eliminating network downtime and related costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing model for online support is designed to maximize the impact of your IT service investment. Progent charges per minute for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many remote support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing save you from scenarios where fast fixes manage to end up as substantial invoices. Progent's skill at disposing of problems quickly results in your business saving money.
Progent's Online Support Technologies
Through years of experience, Progent has developed an arsenal of optimized technologies and proven processes which allow the maximum level of effectiveness for remote consulting and troubleshooting for small business information systems. Progent offers safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to access your company's network without violating corporate security.
Progent's sophisticated technical support reporting application keeps thorough documentation for all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of assistance provided to every customer by any Progent consultant. This database of problems and responses is organized as an easily searchable support knowledge base that allows Progent's remote technical experts to communicate their experiences with the whole team to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's remote service specialists can arrive at the most efficient solutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Manchester New Hampshire or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's remote technical service experts offer advanced credentials in an extensive set of technologies. This broad scope of capability enables Progent's consultants to tackle almost any crisis that may occur in a small or midsize business information system. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to customers with multi-operating system environments, Progent also offers the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services Offered by Progent to clients in Manchester include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services cover a wide spectrum of computer technology such as network infrastructure, messaging solutions, system and operational security, UNIX and Windows coexistence, virtual server products for server hardware consolidation and easy management, and transitioning from legacy applications to current MS Windows or Linux-based environments. Progent's team-based approach to solving network problems enables quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent remote help for troubleshooting anomalies within UNIX/Linux networks powered by popular variants of UNIX including:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure consultants, and certifies an individual's technical knowledge at the expert level. Cisco qualified CCIEs can deal with even the most difficult challenges encountered in network planning, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or locating program patches. CCIEs are an excellent value since their deep expertise permits them to find solutions for even the most intractable problems quickly. In many cases, less qualified service providers can wrestle for hours or days with the same tasks that a Cisco CCIE can fix in minutes.
Few service firms make Cisco CCIEs accessible to assist small and mid-size businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can receive urgent help for serious network problems that are hurting worker efficiency but are outside the scope of your regular network service providers. Progent's Cisco-qualified CCIE consultants can interface to your computer system using advanced remote troubleshooting technology in order to provide quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling family of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support professionals offer network repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can assist you with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 design and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of remote desktop services such as Windows 7 migration support, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's accredited CISM and CISSP network security consultants can provide a variety of system protection solutions to improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist you to clean up rapidly following a damaging penetration. Security support services offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recovery from malicious assaults; configuring firewalls; establishing secure mechanisms for remote and mobile communication; defending your email system against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that combine local IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent offers the services of world-class remote consulting professionals for special IT projects that small businesses often need. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Manchester New Hampshire Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Call Center support programs for small organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller companies who lack the budget to assemble and manage an in-house Call Center but who need fast response from an effective Help Desk with proficient phone support as well as the technical depth to escalate complex tasks to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the leading PSA platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in building an effective new Call Center or revamping your established organization, evaluating or enhancing Help Desk Call Center software to handle the particular needs of your business, or adding temporary phone support staff to supplement your internal Call Center group to handle demanding events such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk staff of experienced information technology professionals offers your clients in Manchester New Hampshire immediate access to a large network service group with substantial experience offering phone support and remote repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center perception as a significant enabler of business efficiency, and Progent's target is to solve and not simply record network issues.
Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Team provides remote advanced engineering expertise and training in specific application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Office Excel. To learn additional information concerning Progent's expertise, customization, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac professionals can nurture the artistic elements of Mac environments by providing remote consulting services and education in imaging, audio, and video. Progent's consultants offer expertise in a variety of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects such as scanning or digitizing audio/video or building an audio/video production lab.
Online Network Monitoring Support
Progent can provide businesses in Manchester New Hampshire online network monitoring support based on MS System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your IT support is proactive and automated. By uncovering potential problems before they grow into crashes, remote monitoring can minimize disruptive and expensive information system failures. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems based on multiple platforms.
To get in touch with Progent about urgent online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England