For small and midsize companies in Manchester New Hampshire, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISA and CISSP-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's online technical support engineers offer exceptional value due to the fact that they have the practical background and the advanced technology to resolve most network problems quickly. Efficient support lowers direct costs since service calls take up a smaller number of billable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company saves even more with incidental expenses by minimizing or eliminating system outages and associated losses resulting from business disruption, upset clients, idle workers, and distracted management.
Progent's pricing policy for online support is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you are billed just for the services that you actually get. Unlike typical remote support firms, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from situations where speedy. minor solutions somehow turn into major tabs. Progent's skill at solving technical issues efficiently translates into your company spending less cash.
Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven processes which ensure the highest level of efficiency for remote help and troubleshooting for small company computer networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's remote service group to interface to your company's computer system remotely without violating system security.
Progent's sophisticated technical support database system includes thorough documentation for all service that Progent's customers have been provided. Progent's authorized engineers have access to the history of assistance rendered to each Progent client by any consultant. This database of trouble tickets and responses is stored as a readily searchable internal knowledge base that allows Progent's remote technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft permit access to additional vast technical knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's remote service specialists are able to determine the best solutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Manchester New Hampshire or to find out additional information about Progent's online support options, contact Progent at
Remote Network Support Services Provided by Progent
Progent's remote support engineers offer certified skills in a comprehensive array of disciplines. This breadth of capability permits Progent's consultants to handle virtually any emergency that may crop up in a small or midsize business network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help businesses with multi-platform networks, Progent also provides the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based technical services provided by Progent to clients in Manchester include:
Progent's UNIX/Linux support engineers can offer urgent remote assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Progent in addition can deliver a broad array of online PC desktop services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.
Progent’s Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution built around the leading PSA platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk Call Center or improving your established organization, selecting or enhancing Help Desk Call Center software to handle the special demands of your business, or providing occasional phone support staff to work with your existing Help Desk group to handle high-demand scenarios like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants offers your customers in Manchester New Hampshire rapid communication with an efficient support resource with extensive experience delivering phone consulting and remote repair service for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center recognition as a significant contributor to company success, and Progent's aim is to solve instead of merely annotate network problems.
Progent's Apple Mac consultants can promote the creative components of Mac computing by delivering phone-based consulting services and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a variety of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio/video or integrating an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers companies in Manchester New Hampshire online network monitoring services powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your environment so your network support is proactive rather than reactive. By exposing looming trouble spots before they grow into crashes, automated monitoring can head off disruptive and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that support a variety of OS platforms.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
City | Address | Phone | Link |
Boston | 201 Washington Street Boston, MA 02108 United States |
(857) 770-0339 | Boston Network Support Services |
Lawrence | 280 Merrimack St, Ste 315 - Fl 3 Lawrence, MA 01843 United States |
(978) 989-6597 | Lawrence Network Support Services |
Manchester | 1087 Elm Street, Suite 201 Manchester, NH 03101 United States |
(603) 463-0063 | Manchester Network Support Services |
Providence | 166 Valley Street Providence, RI 02909 United States |
(401) 354-1881 | Providence Network Support Services |
Waltham | 303 Wyman Street Waltham, MA 02451 United States |
(617) 581-0770 | Waltham Network Support Services |