Immediate Remote Technical Support for Manchester New Hampshire Networks
For businesses located in Manchester New Hampshire, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking issues, plus the services of CISSP-qualified security experts to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support experts provide excellent value due to the fact that they possess the real-world background and have access to the advanced tools needed to solve the majority of network problems quickly. This lowers direct costs because service calls accumulate minimal chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization saves even more with incidental expenses by minimizing or eliminating system outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting expertise is particularly helpful for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you pay only for the support that you actually get. Unlike many remote service firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid scenarios where speedy. minor solutions manage to end up as large tabs. Progent's penchant for disposing of technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a collection of customized tools and proven methodologies that promote the maximum level of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's remote service group to connect to your network without violating corporate security.
Progent's proven service database system keeps comprehensive documentation of the support that Progent's clients have been provided. Progent's team engineers have access to the details of all help provided to each client by every engineer. This database of trouble tickets and resolutions is stored as a conveniently exploitable support knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and allow priority response from manufacturers' internal support staff so Progent's remote consulting specialists can come up with the best solutions promptly.
Remote support services available from Progent to companies in Manchester New Hampshire include:
Certified MS Windows Support
Progent's Microsoft-expert online support experts can provide computer troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a broad range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop consulting and support services to assist you company to install, configure, repair, and administer workstations and notebooks based on Windows. Progent's desktop support services include providing Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking consultants, and certifies a person's network technology knowledge at the master level. Cisco CCIEs know how to deal with the most challenging problems occurring in network infrastructure design, installation, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network administration utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep experience enables them to find solutions for problems quickly. In common cases, less seasoned consultants can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system by means of sophisticated on-line support tools in order to perform efficient, safe, and economical diagnosis and remediation.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading family of connectivity devices. Cisco networking expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting services, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet APs engineering support, Cisco WiFi controllers support Services, Cisco Security and VPN engineering expertise, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISM and CISSP security and compliance experts offer a range of system protection solutions that can bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recuperate rapidly following a serious breach. Security services offered by Progent include: thorough data security and compliance analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; fast recuperation from malicious attacks; integrating firewalls; building safe architectures for off-site and mobile access; guarding your email infrastructure against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help companies of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize physical IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online support services to address a wide range of information technologies including network architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in environments that incorporate Linux with Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance resolving anomalies within UNIX/Linux networks based on leading derivatives of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking hardware like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Billing charges for longer-term consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows clients to execute major projects within budget and on time. Progent's special online consulting services include:
How Your Manchester Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Call Center service offerings for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network experts offers your workers in Manchester New Hampshire immediate communication with a dependable technical support group with substantial experience providing phone consulting and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a solid enabler of business success, and Progent's aim is to resolve and not merely report network issues.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Team can supply remote professional engineering support and education in key business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers companies in Manchester New Hampshire online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your business so that your network maintenance is proactive rather than reactive. By detecting emerging problems before they expand into network outages, proactive monitoring can ward off inconvenient and expensive service failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks based on a variety of OS platforms.
To get in touch with Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Manchester New Hampshire, Progent's online computer support engineers are ready to provide expert and affordable IT support whenever your company requires it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to repair network problems quickly while avoiding the cost and lost productivity associated with on-site service calls.
Even if your Manchester company has a regular independent consultant or maintains a full time organization that can deal with typical computer problems, Progentís Microsoft certified engineers can offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to address sudden network crises or especially complicated integration projects.
Features of Progent's Online Network Support for Manchester New Hampshire
Progent's online help, Internet-based repair, network security consulting, and network management services offer businesses in Manchester New Hampshire the greatest leverage for your IT investment. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk call center services and network administration, Progent's experts can deliver your organization world class IT support while allowing you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Manchester New Hampshire and is also ideal for customers in geographic areas that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad range of Microsoft support utilities, technical information, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent offers remote help on a per-minute billing plan, so you are charged only for the support you receive. Progent asks for no minimum fee for phone help and imposes no monthly subscription fee for support services provided during regular business hours. This saves you from facing big bills for quick repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide help from authorized professionals who have experience in designing, implementing, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic consulting offerings consist of technology integration, MS Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting expertise in critical application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Application Development
MySQL Project Management and Software Development
Apple Macintosh Consulting
Amazon Marketplace Web Service Programming and Debugging
By providing a full service centralized source for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that fit the specific requirements of your business.
- Advanced Remote Access Software
Protected online connectivity allows Progent's service experts to observe precisely what your users see. This makes it easier to produce fast fixes to issues that might otherwise demand an expensive onsite service call. State-of-the-art online access software and experienced engineers together allow Progent to repair most network issues quickly and economically. Progent is an industry leader in online support and automated system monitoring.
- Compatibility with Popular VPN Products
Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24-hour Support for High Network Uptime
For organizations with mission-critical applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-constrained businesses whose workers require immediate recourse to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT experience, fine tuned remote support software, and familiarity with enterprise networking allow businesses to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Getting Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional background, at the forefront of IT service, performing a broad range of technical projects for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This means that you get not just world-class technical capability, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help by the minute. Consequently, you are billed only for received support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for services delivered during regular working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent has few competitors. Businesses who utilize trusted freelance service providers or who employ in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide round-the-clock remote tracking services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your IT network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.