Fast Remote Troubleshooting for Manchester New Hampshire Networks
Urgent Phone Consulting for Manchester NetworksFor organizations in Manchester New Hampshire, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional leverage because they have the practical background and have access to the advanced technology required to solve the majority of network problems quickly. Efficient support lowers direct costs since solutions accumulate minimal billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company benefits additionally in indirect expenses by reducing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive online technical support expertise is especially important for organizations that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you owe just for the services that you actually get. Unlike typical remote service companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate scenarios where fast repairs manage to end up as major bills. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a collection of optimized technologies and proven methodologies which promote the maximum level of efficiency for online help and repair for computer systems of all sizes. Progent's online support team can communicate with your company's environment remotely without compromising corporate security.

Progent's powerful service reporting system includes detailed records describing the support that Progent's customers have been provided. Progent's team service personnel have access to the details of support provided to each client by every Progent engineer. This archive of anomalies and repairs is organized as a conveniently searchable internal knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and working associations with important technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online service experts can come up with optimal resolutions quickly.

Online support provided by Progent to companies in Manchester New Hampshire include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, subscription-based services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for managing your client-server infrastructure by providing an environment for performing common time-consuming jobs. These can include health checking, update management, automated repairs, endpoint configuration, backup and restore, A/V protection, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alert to your specified IT staff and your Progent consultant so potential problems can be taken care of before they impact productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth management reporting utilities created to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup technology companies to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your data backup processes and allow transparent backup and rapid restoration of important files/folders, apps, system images, and virtual machines. ProSight DPS helps your business avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, user error, malicious insiders, or software glitches. Managed backup services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide centralized management and world-class protection for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured application and give your password you are requested to verify your identity via a unit that only you possess and that is accessed using a separate network channel. A broad selection of devices can be used as this second means of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You may designate multiple validation devices. To learn more about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Support: Outsourced and Shared IT Support Center Services
    Progent's Shared Service Desk offers a smooth extension of your in-house support group. User access to the Service Desk, provision of support services, escalation, ticket generation and updates, efficiency measurement, and management of the support database are cohesive whether issues are resolved by your corporate support group, by Progent's team, or a mix of the two. Your business has unrestricted versatility to expand or shrink your part of IT support work as circumstances demand. Progent provides startup deployment and onboarding of the professional services PSA software plus workflow documentation, testing and training. To learn more about ProSight Shared Call Desk, refer to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. Besides maximizing the security and functionality of your computer environment, Progent's patch management services permit your in-house IT staff to focus on line-of-business initiatives and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The interview is designed to help assess your organization's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows customers to complete critical projects within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the top PSA tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center team of experienced information technology professionals provides your computer users in Manchester New Hampshire instant access to a large support group with years of background offering telephone-based help and remote troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk perception as a crucial enabler of business efficiency, and Progent's policy is to fix rather than just track IT problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff provides online advanced consulting support and education in specific business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information about Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Manchester New Hampshire online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to accommodate your environment so your IT maintenance is proactive and automated. By exposing potential issues before they expand into crashes, system monitoring can avoid stressful and costly service crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks based on a mix of platforms.
How Your Manchester Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For companies and startups in Manchester New Hampshire, Progent's online network support engineers can provide effective and cost-effective system support the moment your organization requires it. More than two decades of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to solve computer problems rapidly while eliminating the expense and lost time associated with on-premises service visits.

Even if your Manchester company works with a regular freelance consultant or maintains a full time organization that can handle ordinary network problems, Progent's Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to deal with unexpected network crises or particularly challenging integration problems.

Advantages of Progent's Network Help for Offices in Manchester New Hampshire
Progent's online IT consulting services enable your Manchester company to realize the benefits of immediate, enterprise-class network support without the expense of maintaining a full-time IT staff. Your information system will acquire greater business value by being increasingly reliable, productive, and protected. Benefits to your business include:

  • Seamless virtual expansion of your on-site support resources
    For most companies in Manchester New Hampshire, local network support providers, whether consisting of independent consultants or a full-time IT staff, can deal with typical network issues. On the other hand, IT crises can occur when local support personnel are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite service people. In these cases, Progent's online service professionals give you a convenient, fast, and budget-friendly solution to supplement your local help and to transfer valuable knowledge to increase your ability to deal with downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller businesses often rely on individual freelance consultants. While freelance service people carry smaller overhead than larger service organizations and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the absence of backup help may require your company to wait for help during an IT crisis. As your network grows, network downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of reserve service experts to insure your network stays up and running.

  • Build a Solid Foundation for Smooth Expansion
    Organizations often start with an IT system created on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get piled on top of an unstable foundation. When a network grows, stability and scalability issues can hinder the productivity of the business. These badly built systems need careful assessment, intelligent strategic planning, and extensive IT expertise to upgrade to a system infrastructure able to deliver the stable foundation to meet critical business demands and ease downstream expansion.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller organizations require advice and technical training to negotiate an ever more complicated maze of technology alternatives capable of promoting business growth and improving productivity. They do not need a computer engineer who is attempting to sell a certain vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is designed around a profitable product instead of the true needs of a business. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to align IT expertise with the best interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical background, refined remote support software, and familiarity with corporate IT enable businesses to escape the limitations of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional background, at the front lines of network support, performing a broad range of IT tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not just expert technical capability, but also a support engineer with field-tested approaches for using technical knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person help per minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for support services provided during normal business hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be forced to allow simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who offer scant documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports transmitted by every consultant to every client. The discipline of detailing and archiving service records allows more effective service and avoids a slew of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can save your information network from stressful and expensive service losses.
How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.



An index of content::

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    Progent's Juniper Networks-certified network consultants can help you to plan and implement Juniper Firewall/VPN technology, enhance and troubleshoot your infrastructure, and migrate efficiently from outdated devices to the latest releases. Progent's Junos OS engineers can offer support for Juniper's flagship network operating system to help your business to streamline the administration and improve the protection of your Juniper VPN appliances and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system productss and can help you maintain environments that include a combination of Juniper's software platforms.

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    Microsoft Exchange Upgrade Network Consultant

    Progent's expert consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2003 migration plan that avoids productivity downtime, reduces ongoing support requirements, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-location migrations, Progent offers the experience to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2003 help, repair, and design services include expertise with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are best aligned to your business goals.

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    Progent's Microsoft-certified consulting experts have more than 10 years of background designing, implementing, enhancing and troubleshooting System Center Operations Manager solutions and can provide organizations of any size advanced remote or onsite consulting services for SCOM 2012. Progent can help you to design a topology for System Center 2012 Operations Manager servers that provides the performance and resilience needed to monitor your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also assist you to import and set up SCOM 2012 management packs based on industry best practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or on-premises troubleshooting to assist you to remediate serious problems uncovered by Microsoft SCOM 2012.

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    ProSight Active Security Monitoring utilizes next generation behavior-based machine learning technology from SentinelOne to guard endpoints as well as physical and virtual servers against recognized as well as zero-day ransomware crypto-worms such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

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    Email Quarantine Consultants

    Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.

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    • Consulting Services macOS Remote
    macOS Online Troubleshooting Consultant

    Progent provides nationwide online help and troubleshooting services for companies that run macOS and OS X environments or whose IT systems include a combination of Apple Mac and Microsoft Windows technology. Progent's consultants can provide Mac users a range of services including desktop support, migration to the most recent edition of macOS from earlier versions of macOS or OS X, plus help with Mac applications. Progent can also help your business with Apple iPhone and Apple iPad integration and management, or moving to iCloud. Remote IT help provides maximum return for your IT budget by extending client productivity and limiting the hours billed for computer repair services. Sophisticated remote access utilities and skilled service specialists and consultants combine to enable Progent to handle the majority of network issues without wasting time and expense by traveling to your location. In the vast majority of situations your network problems can be remediated over the phone or through a combination of telephone support and online access. Progent can make available Cisco certified CCIE infrastructure engineers and CISA certified security professionals to assist you with the most challenging network issues.

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