Fast and Affordable Online Technical Support for Manchester Computer Systems
Urgent Online Support for Manchester NetworksFor businesses in Manchester or anywhere in New Hampshire, Progent offers online technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical background and are equipped with the advanced technology necessary to solve most network problems quickly. This reduces immediate expenses because service calls require minimal chargeable minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization saves even more with incidental costs by reducing or avoiding system downtime and associated losses due to business disruption, upset clients, idle workers, and distracted executives. Progent's extensive remote consulting experience is particularly important in environments that depend on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike many remote service companies, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for billing eliminate situations where speedy. minor repairs somehow turn into substantial bills. Progent's penchant for solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and proven processes that allow the maximum degree of efficiency for remote help and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's remote service group to access your company's system remotely without breaching system security.

Progent's powerful technical support database system keeps extensive documentation of all service that Progent's clients have received. Progent's staff consultants have access to the details of support provided to every customer by any consultant. This database of anomalies and resolutions is structured as a conveniently accessible internal database that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and close associations with important technology companies including Cisco and Microsoft open up additional massive support databases and permit priority access to vendors' internal support staff with the result that Progent's remote service specialists are able to come up with the most efficient resolutions quickly.

Online technical support services available from Progent to companies in Manchester and anywhere in the state of New Hampshire include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to utilize the same advanced IT solutions used by many of the industry's leading corporations. Progent's ProSight series of outsourced network management services addresses all key facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat lifecycle including filtering, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Call Center programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or enhancing your existing one, identifying or modifying Help Desk Call Center software products to handle the special needs of your business, or adding occasional online personnel to reinforce your in-house Call Center resources to handle unusually busy scenarios like software migrations, major upgrades, or rolling out new business software.

    Progent's Call Center staff of seasoned network consultants gives your clients in Manchester or anywhere in the state of New Hampshire quick access to a reliable technical support group with years of experience providing phone support and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center recognition as a crucial enabler of company productivity, and Progent's aim is to fix rather than merely record network problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Team provides online advanced engineering expertise and education in key business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Manchester, or anywhere in the state of New Hampshire, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your business so your network support is proactive rather than reactive. By spotting emerging problems before they result in crashes, remote monitoring can minimize inconvenient and costly service failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments based on a combination of operating systems.
How Your Manchester Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Manchester or throughout the state of New Hampshire, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective IT help whenever your organization has to have it. More than 15 years of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve computer problems rapidly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Manchester company has a regular freelance consultant or maintains an in-house IT staff that know how to handle common network issues, Progent’s Microsoft certified engineers can offer an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the time or the experience to fix unexpected network crises or particularly challenging integration projects.

Features of Progent's Online Network Support for Manchester
Progent's phone help, Internet-based repair, network security expertise, and network administration services offer businesses in Manchester or throughout the state of New Hampshire unparalleled leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk support and system administration, Progent's experts can deliver your business enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a large internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT expertise, refined remote support software, and familiarity with enterprise networking enable offices to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.