Fast and Affordable Remote Support for Manchester New Hampshire IT Networks
For organizations in Manchester New Hampshire, Progent provides remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.
Progent's remote support engineers offer excellent leverage due to the fact that they have the practical experience and have access to the sophisticated tools necessary to resolve most information system issues rapidly. This lowers immediate expenses because service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally in indirect expenses by minimizing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support experience is especially valuable for businesses that depend on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's pricing policy for online help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged only for the support that you receive. Unlike many online support companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with scenarios where speedy. minor solutions somehow end up as substantial invoices. Progent's penchant for solving problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized tools and proven methodologies that permit the highest level of efficiency for remote consulting and troubleshooting for computer networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's online support team to link to your system without violating corporate security.
Progent's powerful service reporting application keeps extensive documentation of all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of services delivered to each customer by any Progent consultant. This archive of trouble tickets and fixes is organized as a readily searchable internal knowledge base that allows Progent's remote support engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's extensive list of accreditations and close associations with key industry leaders such as Cisco and Microsoft make available other vast support databases and allow quick response from vendors' in-house product engineers so Progent's remote consulting experts can come up with the best resolutions quickly.
Online support services available from Progent to clients in Manchester New Hampshire include:
Certified MS Windows Experts
Progent's Microsoft-certified online service professionals offer network repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop consulting and support services to assist you business to install, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration support plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and certifies a person's networking skills at the master level. Cisco-qualified CCIEs know how to resolve even the most challenging problems surrounding network infrastructure design, deployment, administration, compliance, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and developing workarounds or locating software updates. Cisco CCIEs represent an exceptional cost-effectiveness because their deep expertise allows them to resolve problems quickly. In common cases, less experienced service providers can wrestle for hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can tie into your network by means of advanced remote troubleshooting tools in order to perform quick, safe, and affordable analysis and repair.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity devices by providing consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security services that can enhance the safety of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help your business to recover quickly after a serious penetration. Security services available from Progent include: in depth information security and compliance audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; configuring firewalls; designing safe mechanisms for remote and mobile access; guarding your messaging system from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Progent offers advanced online support to help companies of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent process for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote support services to address a broad array of information technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified management in environments that incorporate Linux-based systems with Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to solving technical problems enables fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Important Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire threat progression including protection, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of vital data, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so that any potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology enables customers to execute major initiatives economically and on time. Progent's special online consulting services include:
How Your Manchester Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.
Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk or revamping your current organization, identifying or customizing Call Center software to handle the particular needs of your business, or providing occasional phone support staff to supplement your internal Help Desk team during high-demand events such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned information technology experts provides your customers in Manchester New Hampshire quick assistance from a reliable technical support group with substantial background providing telephone-based help and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk recognition as a key contributor to company efficiency, and Progent's policy is to resolve instead of merely report network issues.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Experts Group provides remote advanced consulting expertise and training in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Manchester New Hampshire remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your environment so your IT maintenance is proactive and automated. By spotting emerging problems before they expand into crashes, remote monitoring can head off inconvenient and costly information system crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems powered by a variety of operating systems.
To contact Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Manchester New Hampshire, Progent's phone-based computer support engineers can provide effective and economical system help whenever your business needs it. More than a decade of delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair IT problems quickly while avoiding the cost and lost time that comes with on-premises support calls.
Even if your Manchester office relies on a regular freelance support technician or maintains an in-house IT staff that know how to handle day-to-day computer issues, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to handle unexpected network emergencies or especially complicated integration projects.
Details of Progent's Online Computer Services for Manchester New Hampshire
Progent's phone support, Internet-based repair, network security consulting, and network management services give businesses in Manchester New Hampshire the greatest leverage for your support investment. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can provide your business enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to offices in Manchester New Hampshire and is also ideal for customers in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support tools, service databases, and on-going education.
- By the Minute Billing to Reduce Costs
Progent provides online help on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent has no minimum fee for online support and requires no monthly subscription fee for support services provided during normal business hours. This saves you from paying big invoices for simple fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide the services of authorized professionals who have experience in designing, implementing, and managing networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to help you create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic support offerings include system integration, MS Exchange Server consulting, network security planning, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting expertise for specific application areas. Help available from the Application Experts Group includes:
Dynamics GP Support and Customization
Microsoft Office Project Expertise
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Development and Debugging
Oracle DBA Services and Application Development
MySQL Project Management and Application Design
Apple Mac Support
Amazon Marketplace Web Service Programming
By providing a full service one-stop resource for IT generalists and specialists, Progent can deliver timely, cost-effective, and comprehensive IT solutions that match the special requirements of your business.
- Sophisticated Online Connectivity Software
Protected online connectivity permits Progent's service professionals to observe exactly what your users see. This makes it easier to produce quick solutions to problems that could otherwise demand a costly onsite service call. Sophisticated online connectivity software and expert engineers together enable Progent to resolve most IT issues quickly and economically. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Support for Popular VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Service for Maximum System Uptime
For businesses with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-constrained businesses whose clients require instant recourse to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical background, fine tuned remote support software, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, at the forefront of network service, performing a wide range of IT tasks for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert IT help, but also a support engineer with field-tested approaches for applying computer knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help by the minute. Consequently, you pay just for received support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for support services delivered during regular business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Companies who utilize trusted freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested processes to make their networks more robust, secure, and efficient.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide 24x7 system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.