Fast and Affordable Remote Technical Support for Manchester New Hampshire Networks
Immediate Remote Support for Manchester SystemsFor businesses in Manchester New Hampshire, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the assistance of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic jobs.

Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to solve most information system issues quickly. Efficient support lowers direct costs because solutions accumulate fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your office. Your organization benefits even more in incidental costs by reducing or avoiding system outages and related losses stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive remote consulting expertise is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's billing policy for remote support is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you actually get. Unlike typical remote service firms, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where fast solutions somehow turn into large bills. Progent's skill at disposing of technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of optimized technologies and field-proven processes that ensure the highest level of efficiency for remote engineering help and repair for information networks of any size. Progent's Technical Response Center can access your company's network without violating system security.

Progent's advanced technical support reporting application stores thorough documentation of the service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of support delivered to every Progent client by every consultant. This archive of problems and repairs is structured as an easily exploitable support database that allows Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft make available other vast technical knowledge bases and allow priority access to manufacturers' internal product engineers so Progent's remote service experts can come up with optimal resolutions promptly.

Remote technical support services available from Progent to companies in Manchester New Hampshire include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, subscription-based services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all key aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your client-server infrastructure by providing tools for streamlining common time-consuming jobs. These include health monitoring, update management, automated repairs, endpoint deployment, backup and restore, A/V response, secure remote access, standard and custom scripts, asset inventory, endpoint profile reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alarm to your specified IT management personnel and your assigned Progent consultant so that emerging issues can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time reporting utilities created to integrate with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services (DPS), a family of management offerings that provide backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow transparent backup and fast restoration of critical files/folders, apps, images, and virtual machines. ProSight DPS lets you protect against data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or application glitches. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized control and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a protected application and enter your password you are requested to verify your identity via a unit that only you possess and that uses a different network channel. A broad range of devices can be utilized for this added form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For more information about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Support: Outsourced and Shared Call Desk Services
    Progent's Shared Service Desk offers a smooth extension of your corporate support organization. User interaction with the Service Desk, delivery of technical assistance, escalation, ticket creation and updates, efficiency measurement, and management of the support database are cohesive regardless of whether incidents are resolved by your in-house IT support organization, by Progent's team, or a mix of the two. Your business has complete versatility to extend or reduce your share of technical support work as needed. Progent provides initial installation and provisioning of the professional services automation software as well as workflow documentation, validation and education. For more information about ProSight Co-Managed Call Desk, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on more strategic initiatives and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Billing charges for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.

    Progent's Help Desk Call Center consulting support can aid you in building an effective new Call Center or improving your established organization, selecting or modifying Help Desk Call Center software products to handle the particular needs of your business, or adding occasional phone support staff to work with your existing Help Desk resources during demanding situations such as software transitions, major upgrades, or installing new applications.

    Progent's Help Desk team of seasoned information technology experts offers your workers in Manchester New Hampshire immediate assistance from an effective support resource with extensive background offering phone consulting and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk perception as a solid enabler of company efficiency, and Progent's policy is to resolve and not merely annotate IT issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts staff provides online professional engineering support and education in specific business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Office Word, and Office Excel. To learn more information concerning Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center2, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Manchester New Hampshire online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can tune Operations Manager to suit your environment so your network maintenance is proactive rather than reactive. By uncovering looming problems before they result in network outages, system monitoring can head off disruptive and costly information system failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that incorporate a variety of OS platforms.
How Your Manchester Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Manchester New Hampshire, Progent's phone-based computer support engineers are ready to deliver professional and affordable IT help the moment your company needs it. Over 20 years of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair computer problems quickly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Manchester company has a local freelance consultant or maintains an in-house organization that know how to deal with ordinary network issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to deal with sudden network emergencies or particularly complicated integration problems.

Details of Progent's Remote Computer Support for Manchester New Hampshire
Progent's online help, remote troubleshooting, network security expertise, and system management services offer companies in Manchester New Hampshire the greatest leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and network administration, Progent's professionals can provide your business enterprise-level IT support while allowing you to avoid the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical background, refined remote support tools, and understanding of enterprise networking allow companies to avoid the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry experience, in the trenches of network service, performing a wide range of technical tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This means that you get not just expert IT help, but also a support engineer with proven methods for using computer knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits by the minute. As a result, you are billed just for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services provided during regular business hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Companies who utilize trusted freelance consultants or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Start Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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    Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.

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