Fast and Affordable Online Technical Support for Manchester Computer Systems
For businesses in Manchester or anywhere in New Hampshire, Progent offers online technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical background and are equipped with the advanced technology necessary to solve most network problems quickly. This reduces immediate expenses because service calls require minimal chargeable minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization saves even more with incidental costs by reducing or avoiding system downtime and associated losses due to business disruption, upset clients, idle workers, and distracted executives. Progent's extensive remote consulting experience is particularly important in environments that depend on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.
Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike many remote service companies, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for billing eliminate situations where speedy. minor repairs somehow turn into substantial bills. Progent's penchant for solving technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and proven processes that allow the maximum degree of efficiency for remote help and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's remote service group to access your company's system remotely without breaching system security.
Progent's powerful technical support database system keeps extensive documentation of all service that Progent's clients have received. Progent's staff consultants have access to the details of support provided to every customer by any consultant. This database of anomalies and resolutions is structured as a conveniently accessible internal database that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and close associations with important technology companies including Cisco and Microsoft open up additional massive support databases and permit priority access to vendors' internal support staff with the result that Progent's remote service specialists are able to come up with the most efficient resolutions quickly.
Online technical support services available from Progent to companies in Manchester and anywhere in the state of New Hampshire include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support professionals can provide computer system troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop services to help you business to install, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration support as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure consultants, and validates a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most challenging issues encountered in network design, installation, maintenance, protection, and problem solving. Cisco CCIEs work closely with Cisco's internal engineers in analyzing anomalies with IOS network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs offer excellent value because their broad expertise allows them to fix problems quickly. In many cases, less experienced service providers can wrestle for many hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can connect to your network via state-of-the-art on-line troubleshooting tools to provide efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading family of connectivity appliances. Cisco infrastructure consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Access Points consulting expertise, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security solutions that can improve the immunity of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist your company to clean up rapidly following a serious penetration. Security services available from Progent include: thorough data security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recovery from malicious assaults; configuring firewalls; designing safe mechanisms for off-site and mobile access; guarding your email infrastructure from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting support to help businesses of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for restoring services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to address a wide spectrum of information technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows integration. For server economization and easy administration in environments that combine Linux-based systems and Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-powered environments. Progent's team-based approach to solving network issues enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance analyzing anomalies affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to utilize the same advanced IT solutions used by many of the industry's leading corporations. Progent's ProSight series of outsourced network management services addresses all key facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat lifecycle including filtering, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Manchester Company Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Call Center programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or enhancing your existing one, identifying or modifying Help Desk Call Center software products to handle the special needs of your business, or adding occasional online personnel to reinforce your in-house Call Center resources to handle unusually busy scenarios like software migrations, major upgrades, or rolling out new business software.
Progent's Call Center staff of seasoned network consultants gives your clients in Manchester or anywhere in the state of New Hampshire quick access to a reliable technical support group with years of experience providing phone support and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center recognition as a crucial enabler of company productivity, and Progent's aim is to fix rather than merely record network problems.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts Team provides online advanced engineering expertise and education in key business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Manchester, or anywhere in the state of New Hampshire, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your business so your network support is proactive rather than reactive. By spotting emerging problems before they result in crashes, remote monitoring can minimize inconvenient and costly service failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments based on a combination of operating systems.
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Manchester or throughout the state of New Hampshire, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective IT help whenever your organization has to have it. More than 15 years of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve computer problems rapidly while avoiding the cost and lost time that comes with on-premises support calls.
Even if your Manchester company has a regular freelance consultant or maintains an in-house IT staff that know how to handle common network issues, Progentís Microsoft certified engineers can offer an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the time or the experience to fix unexpected network crises or particularly challenging integration projects.
Features of Progent's Online Network Support for Manchester
Progent's phone help, Internet-based repair, network security expertise, and network administration services offer businesses in Manchester or throughout the state of New Hampshire unparalleled leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk support and system administration, Progent's experts can deliver your business enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a large internal IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Manchester and is also ideal for customers in geographic areas of New Hampshire that lack technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a broad array of Microsoft support utilities, technical information, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent provides remote support on a minute-by-minute basis, so you pay only for the support you use. Progent asks for no minimum fee for phone service and requires no monthly retainer for support services provided during regular business hours. This saves you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to on-staff professionals who have skill in planning, deploying, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic support offerings include system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Application Experts group offers world-class consulting expertise for critical application areas. Help available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Expertise
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Development and Debugging
Oracle DBA Services and Software Development
MySQL DBA Services and Software Design
Apple Mac Support
Amazon MWS Programming
By providing a full service one-stop resource for network generalists and specialists, Progent can tailor fast, cost-effective, and thorough information technology solutions that match the special requirements of your business.
- Advanced Online Connectivity Tools
Protected online connectivity allows Progent's support experts to observe precisely what your customers see. This makes it possible to find fast solutions to problems that might otherwise require an expensive onsite service call. State-of-the-art remote access tools and expert technicians combine to allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Support for High Network Uptime
For offices with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk support programs are designed especially for budget-conscious organizations whose workers require instant access to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT expertise, refined remote support software, and familiarity with enterprise networking enable offices to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Getting Online Network Help from Progent?
- Certified Expertise in Microsoft's Complete Range of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 R2 migration, Windows 2003 Server maintenance, Microsoft Exchange Server 2019 integration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises visits per minute. As a result, you are charged just for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no retainer for support services provided during normal working hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be forced to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has little competition. Companies who utilize trusted independent consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and productive.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.