Immediate Remote Technical Support for Manhattan Beach Computer Systems
Urgent Phone Technical Support for Manhattan Beach SystemsFor organizations in Manhattan Beach or anywhere in California, Progent provides online help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the services of CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's online support experts offer excellent value due to the fact that they possess the real-world experience and are equipped with the advanced tools required to resolve most information system issues rapidly. Efficient support reduces direct costs since service calls accumulate fewer billable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company benefits even more with incidental expenses by minimizing or avoiding network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote consulting know-how is especially helpful for organizations that rely on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online support is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you are invoiced only for the support that you actually get. Unlike typical remote service firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid scenarios where speedy. minor fixes somehow turn into substantial tabs. Progent's skill at dealing with problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized tools and field-proven processes that ensure the maximum degree of efficiency for remote help and troubleshooting for information networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to interface to your company's computer system without compromising network security.

Progent's proven service reporting system keeps extensive documentation describing the service that Progent's clients have received. Progent's authorized service personnel have access to the records of services delivered to each Progent client by any Progent consultant. This archive of problems and fixes is structured as a conveniently accessible internal database that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working relationships with major industry leaders including Cisco and Microsoft make available additional massive technical databases and allow fast response from vendors' internal product engineers so Progent's remote service experts are able to come up with the best solutions in the least time.

Remote technical services offered by Progent to businesses in Manhattan Beach and throughout the state of California include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's top corporations. The ProSight suite of network monitoring and management services addresses all key aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows clients to execute major initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk staff of experienced network professionals gives your workers in Manhattan Beach or anywhere in the state of California quick communication with a large technical support resource with substantial background delivering phone help and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center perception as a crucial contributor to company performance, and Progent's policy is to fix rather than just annotate IT problems.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based advanced engineering support and education in special application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, customization, and training for Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Manhattan Beach, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so that your computer maintenance is proactive rather than reactive. By spotting looming issues before they result in full-scale emergencies, proactive monitoring can head off stressful and costly information system failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks based on a combination of operating systems.
How Your Manhattan Beach Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Manhattan Beach or throughout the state of California, Progent's online computer support engineers are ready to deliver effective and economical system help whenever your organization needs it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to solve network problems rapidly while eliminating the cost and lost productivity associated with in-person support visits.

Even if your Manhattan Beach organization works with a regular independent support technician or maintains a full time IT staff that can handle common computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either lack the availability or the expertise to address sudden system crises or particularly tough integration projects.

Features of Progent's Online Computer Support for Manhattan Beach
Progent's online help, remote troubleshooting, system security expertise, and system management services offer companies in Manhattan Beach or throughout the state of California the greatest leverage for your IT investment. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's experts can deliver your business world class IT support while permitting you to eliminate the cost and hassle of running a large in-house IT staff. Key features of Progent's online help services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT knowledge, refined remote support software, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional background, at the front lines of IT support, executing a wide variety of technical projects for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not only expert IT skills, but also a consultant with proven methods for using technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person help per minute. Consequently, you pay exclusively for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services provided during regular business hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has few competitors. Companies who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, secure, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Start Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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