Fast and Affordable Online Troubleshooting for Manhattan Beach Information Networks
For companies in Manhattan Beach or anywhere in California, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.
Progent's online support engineers provide excellent value due to the fact that they possess the real-world background and are equipped with the advanced tools needed to solve the majority of information system problems quickly. This reduces direct costs since service calls accumulate fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization saves even more with incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is especially valuable in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.
Progent's billing model for online help is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the support that you actually get. Unlike many remote support firms, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and simple model for billing avoid situations where fast repairs manage to end up as large tabs. Progent's skill at handling technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested methodologies that allow the maximum level of effectiveness for remote help and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to access your company's computer system without compromising system security.
Progent's powerful customer support reporting system includes comprehensive records describing all service that Progent's customers have received. Progent's authorized consultants have the benefit of the history of services provided to every Progent customer by every Progent engineer. This archive of trouble tickets and solutions is organized as a quickly retrievable support knowledge base that permits Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft open up additional extensive technical support knowledge bases and allow priority access to vendors' internal support staff with the result that Progent's remote consulting specialists can come up with optimal solutions in the least time.
Online support services available from Progent to customers in Manhattan Beach and throughout the state of California include:
Certified Windows Experts
Progent's Microsoft-certified remote support experts can provide computer troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to assist your business to deploy, integrate, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network engineers, and indicates a person's technical skills at the master level. Cisco CCIEs can handle even the most stubborn issues surrounding network infrastructure planning, installation, management, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or locating software patches. Cisco CCIEs are an excellent value since their depth of expertise allows them to fix problems quickly. In many cases, less experienced engineers can struggle for hours or days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment via state-of-the-art remote troubleshooting tools to provide efficient, secure, and economical analysis and repair.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive, Suite 300
||Anaheim Network Support Services
||468 N Camden Dr. #200
Beverly Hills, 90210
||Beverly Hills Network Support Services
||2102 Business Center Dr
||Irvine Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, 90266
||Manhattan Beach Network Support Services
||27201 Puerta Real, Suite 300
Mission Viejo, 92691
||Mission Viejo Network Support Services
||Ontario Airport Center, 337 N. Vineyard Avenue, Suite 400
||Ontario Network Support Services
||1055 E Colorado Blvd, 5th Floor
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, 91403
||Sherman Oaks Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling family of infrastructure appliances by offering consulting services that include:
CISM and CISSP Premier Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions to bolster the immunity of your Windows, Apple macOS and OS X, or Linux environment against assaults or help your company to clean up rapidly after a serious breach. Security services available from Progent include: comprehensive network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; configuring firewalls; establishing safe mechanisms for remote and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support services to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine local IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online consulting services to cover a broad range of computer technologies such as system architecture, messaging solutions, system and process security, plus UNIX and Windows integration. For server hardware economization and easy management in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving network problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's leading corporations. Progent's ProSight line of network management outsourcing services addresses all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows customers to complete major projects within budget and on schedule. Progent's special remote consulting services include:
How Your Manhattan Beach Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk service options for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Call Center consulting expertise can support you in building an effective new Call Center or improving your existing organization, evaluating or modifying Call Center application software to meet the special needs of your corporation, or providing temporary online staff to reinforce your internal Help Desk group during unusually busy situations such as software migrations, major upgrades, or installing brand new business software.
Progent's Call Center team of veteran information technology experts offers your customers in Manhattan Beach or anywhere in the state of California instant contact with a reliable network service resource with extensive experience offering phone consulting and remote diagnostics for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a key contributor to company productivity, and Progent's target is to fix and not simply report technical issues.
- Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff offers online and in-depth consulting support and training in key application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, custom programming, and education services, see Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Manhattan Beach, or anywhere in the state of California, remote hybrid network monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so your IT support is proactive rather than reactive. By spotting looming trouble spots before they expand into network outages, remote monitoring can minimize inconvenient and costly network failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support a variety of operating systems.
To get in touch with Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Manhattan Beach or throughout the state of California, Progent's phone-based network support specialists are ready to provide expert and cost-effective system help the moment your organization has to have it. More than 15 years of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.
Even if your Manhattan Beach office deals with a local freelance support technician or maintains a full time organization that know how to deal with the majority of computer issues, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to address unexpected network emergencies or especially complex integration problems.
Features of Progent's Remote Computer Services for Manhattan Beach
Progent's phone help, remote repair, network security expertise, and network management services give businesses in Manhattan Beach or throughout the state of California the greatest leverage for your support budget. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk services and system administration, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Manhattan Beach and is also ideal for networks in more remote areas of California that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad range of Microsoft support tools, service databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides online support on a per-minute basis, so you are charged only for the services you use. Progent requires no minimum fee for online support and requires no periodic subscription fee for support services delivered during normal business hours. This keeps you from paying big bills for routine fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers access to on-staff professionals with skill in designing, implementing, and managing networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Team
Progent's basic support offerings include technology integration, MS Exchange consulting, system security planning, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting support in critical business applications. Help offered by the Application Experts staff covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management Support and Application Development
MySQL DBA Services and Application Development
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient centralized resource for network generalists and specialists, Progent is able to deliver fast, inexpensive, and thorough IT solutions that match the unique requirements of your company.
- State of the Art Remote Connectivity Software
Secure online access permits Progent's support experts to see exactly what your customers see. This makes it easier to find quick fixes to issues that could otherwise demand a costly onsite service call. Effective online access tools and experienced technicians together allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote network analysis.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Support for Maximum System Availability
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-constrained companies whose workers need instant recourse to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical background, fine tuned support software, and understanding of enterprise networking allow companies to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent can provide in-depth support for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 Server upgrades, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises visits per minute. As a result, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services provided during normal working hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local support firms who offer scant documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports transmitted by every consultant to each customer. The discipline of detailing and archiving support records results in more efficient support and avoids a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.