Fast and Affordable Online Troubleshooting for Manhattan Beach Information Networks
Urgent Remote Support for Manhattan Beach SystemsFor companies in Manhattan Beach or anywhere in California, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's online support engineers provide excellent value due to the fact that they possess the real-world background and are equipped with the advanced tools needed to solve the majority of information system problems quickly. This reduces direct costs since service calls accumulate fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization saves even more with incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is especially valuable in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.

Progent's billing model for online help is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the support that you actually get. Unlike many remote support firms, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and simple model for billing avoid situations where fast repairs manage to end up as large tabs. Progent's skill at handling technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested methodologies that allow the maximum level of effectiveness for remote help and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to access your company's computer system without compromising system security.

Progent's powerful customer support reporting system includes comprehensive records describing all service that Progent's customers have received. Progent's authorized consultants have the benefit of the history of services provided to every Progent customer by every Progent engineer. This archive of trouble tickets and solutions is organized as a quickly retrievable support knowledge base that permits Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft open up additional extensive technical support knowledge bases and allow priority access to vendors' internal support staff with the result that Progent's remote consulting specialists can come up with optimal solutions in the least time.

Online support services available from Progent to customers in Manhattan Beach and throughout the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's leading corporations. Progent's ProSight line of network management outsourcing services addresses all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows customers to complete major projects within budget and on schedule. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk service options for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Call Center consulting expertise can support you in building an effective new Call Center or improving your existing organization, evaluating or modifying Call Center application software to meet the special needs of your corporation, or providing temporary online staff to reinforce your internal Help Desk group during unusually busy situations such as software migrations, major upgrades, or installing brand new business software.

    Progent's Call Center team of veteran information technology experts offers your customers in Manhattan Beach or anywhere in the state of California instant contact with a reliable network service resource with extensive experience offering phone consulting and remote diagnostics for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a key contributor to company productivity, and Progent's target is to fix and not simply report technical issues.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers online and in-depth consulting support and training in key application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, custom programming, and education services, see Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Manhattan Beach, or anywhere in the state of California, remote hybrid network monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so your IT support is proactive rather than reactive. By spotting looming trouble spots before they expand into network outages, remote monitoring can minimize inconvenient and costly network failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support a variety of operating systems.
How Your Manhattan Beach Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Manhattan Beach or throughout the state of California, Progent's phone-based network support specialists are ready to provide expert and cost-effective system help the moment your organization has to have it. More than 15 years of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Manhattan Beach office deals with a local freelance support technician or maintains a full time organization that know how to deal with the majority of computer issues, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to address unexpected network emergencies or especially complex integration problems.

Features of Progent's Remote Computer Services for Manhattan Beach
Progent's phone help, remote repair, network security expertise, and network management services give businesses in Manhattan Beach or throughout the state of California the greatest leverage for your support budget. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk services and system administration, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical background, fine tuned support software, and understanding of enterprise networking allow companies to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.