Immediate Remote Technical Support for Manhattan Beach IT Networks
Fast Remote Technical Support for Manhattan Beach SystemsFor organizations in Manhattan Beach or anywhere in the state of California, Progent offers remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic jobs.

Progent's online support engineers offer excellent leverage because they possess the practical background and are equipped with the sophisticated technology required to solve most network problems quickly. Efficient support lowers immediate expenses because service calls accumulate minimal chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization saves additionally in indirect expenses by minimizing or avoiding network outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting know-how is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike typical remote support companies, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for billing do away with scenarios where fast solutions somehow end up as big invoices. Progent's penchant for handling problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of optimized technologies and field-proven processes which promote the highest level of effectiveness for online consulting and repair for IT networks of any size. Progent provides secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's online support team to communicate with your network without breaching corporate security.

Progent's powerful technical support reporting application includes detailed records for all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of all help provided to every Progent client by every Progent engineer. This database of problems and fixes is structured as a conveniently retrievable support database that allows Progent's remote support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft open up additional extensive technical support databases and allow quick response from manufacturers' in-house support staff so Progent's remote consulting experts can arrive at optimal solutions promptly.

Online technical support services offered by Progent to clients in Manhattan Beach and anywhere in the state of California include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the world's leading corporations. The ProSight series of network management outsourcing services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so all potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the budget to build and maintain an in-house Help Desk but who need quick response from a reliable Call Center with proficient phone support as well as the expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger companies and acts as a seamless reinforcement of your established Call Center team. Progent's Virtual Help Desk can serve as a an escalation alternative for complex computer system problems, or be available in overflow situations when your ordinary support engineers are overwhelmed.

    Progent's Help Desk Call Center team of experienced network experts provides your workers in Manhattan Beach or anywhere in the state of California fast access to a reliable network service group with substantial experience delivering telephone-based support and remote diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a solid enabler of business efficiency, and Progent's intent is to resolve rather than simply record network problems.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff provides remote advanced engineering expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, programming, and education services, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Manhattan Beach, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your business so that your network support is proactive and automated. By detecting looming problems before they result in crashes, system monitoring can ward off disruptive and costly information system failures. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or systems powered by a variety of OS platforms.
How Your Manhattan Beach Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Manhattan Beach or throughout the state of California, Progent's online computer support specialists are ready to deliver effective and economical system help whenever your business needs it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online access technology to fix IT problems quickly while avoiding the expense and lost productivity that comes with in-person service visits.

Even if your Manhattan Beach company relies on a local independent consultant or employs an in-house IT staff that can deal with typical computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to address sudden network emergencies or especially complex integration projects.

Features of Progent's Online Computer Services for Manhattan Beach
Progent's phone support, remote repair, network security expertise, and system management services give businesses in Manhattan Beach or anywhere in the state of California unparalleled leverage for your support budget. Whether you require one-time telephone help and remote network repair or ongoing Help Desk Call Center support and system management, Progent's experts can deliver your office enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical knowledge, fine tuned support software, and understanding of corporate IT allow businesses to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Complete Line of Server Platforms
    Progent can provide in-depth support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises visits by the minute. Consequently, you are billed just for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during normal working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick repairs so you will not be forced to permit simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports sent by every consultant to each customer. The practice of documenting and archiving support records results in more effective support and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít release vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, network monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Online Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.