Southern California Contact Information:
Progent offers consulting services and onsite technical support throughout Southern California including Orange County and San Diego.
Progent locations in Southern California
||3333 Michelson Drive
Irvine, California, 92612
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
|Beverly Hills, CA
||468 N Camden Dr
Beverly Hills, California, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
Irvine, California, 92612
|Sales Phone: 562-583-3336
Link: Irvine Network Support Services
|Long Beach, CA
||3780 Kilroy Airport Way
Long Beach, California, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
|Los Angeles, CA
||355 S Grand Ave
Los Angeles, California, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
|Manhattan Beach, CA
||1500 Rosecrans Ave
Manhattan Beach, California, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||1055 E Colorado Blvd
Pasadena, California, 91106
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
|Santa Monica, CA
||2425 Olympic Blvd
Santa Monica, California, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
|Sherman Oaks, CA
||15260 Ventura Blvd
Sherman Oaks, California, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Immediate Remote Troubleshooting for Manhattan Beach Computer Networks
For companies in Manhattan Beach or anywhere in the state of California, Progent offers online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified engineers have delivered online support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, plus the assistance of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.
Progent's online technical support experts provide excellent value due to the fact that they possess the real-world experience and are equipped with the advanced technology required to solve most network issues rapidly. Efficient support reduces direct costs because service calls use up fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or avoiding system downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting know-how is especially helpful for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.
Progent's pricing model for online help is structured to leverage your network support investment. Progent charges per minute for phone assistance, so you owe only for the support that you actually get. Unlike typical online service companies, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where quick repairs somehow turn into big invoices. Progent's skill at handling problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of optimized technologies and field-tested methodologies which ensure the highest degree of effectiveness for remote engineering help and repair for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's remote service group to communicate with your company's environment remotely without breaching network security.
Progent's sophisticated service reporting application keeps comprehensive records of the service that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of all help provided to every Progent customer by any consultant. This database of trouble tickets and resolutions is stored as a conveniently searchable support database that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with major technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to determine the most efficient solutions quickly.
Online support services provided by Progent to customers in Manhattan Beach and throughout the state of California include:
Certified Windows Expertise
Progent's Microsoft-qualified online service experts offer network repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2013 development,
Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop consulting and support services to assist you company to install, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and certifies a person's technical knowledge at the expert level. CCIEs know how to deal with even the most complex issues surrounding network infrastructure planning, integration, maintenance, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep expertise enables them to solve problems quickly. In typical cases, less qualified service providers can wrestle for many hours or days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can tie into your network by means of the latest remote support technology to provide efficient, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking appliances. Cisco networking support provided by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki wireless access point planning and configuration, Cisco Aironet APs planning and integration support, Cisco WiFi controllers support Services, Cisco Security and VPN Integration assistance, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security services that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or help you to clean up rapidly after a serious breach. Security consulting services offered by Progent cover comprehensive information security and compliance evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; integrating firewalls; building secure architectures for off-site and mobile communication; guarding your email infrastructure from spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting to help companies of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable process for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online consulting services to cover a broad array of computer technologies including system architecture, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical problems enables quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency online assistance resolving problems within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services designed to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services covers all key areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Billing charges for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special areas of computer technology allows customers to complete critical projects within budget and on time. Progent's special online engineering solutions include:
How Your Manhattan Beach Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who don't have the money or time to build and maintain an internal Call Center but who want fast response from a dependable Call Center with proficient telephone assistance as well as the expertise to escalate complex problems to advanced engineers.
Progent's Call Center consulting services can aid you in building an effective new Help Desk or improving your existing organization, selecting or enhancing Help Desk Call Center software products to handle the special needs of your corporation, or adding temporary online personnel to reinforce your internal Help Desk resources during demanding situations such as software migrations, mass updates, or rolling out new business software.
Progent's Call Center team of seasoned network professionals gives your customers in Manhattan Beach or anywhere in the state of California instant contact with an effective network service group with substantial experience providing phone consulting and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk perception as a key enabler of business efficiency, and Progent's intent is to fix rather than merely record IT issues.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting staff offers phone-based professional consulting expertise and training in key business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver companies in Manhattan Beach, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so that your network support is proactive and automated. By uncovering possible problems before they evolve into network outages, automated monitoring can minimize inconvenient and expensive service crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks that support multiple operating systems.
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Manhattan Beach or anywhere in the state of California, Progent's online network support specialists can deliver effective and affordable system help whenever your business has to have it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online access tools to repair network problems quickly while avoiding the cost and lost productivity associated with in-person service calls.
Even if your Manhattan Beach office works with a local freelance consultant or maintains a full time organization that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the time or the expertise to deal with sudden system emergencies or particularly complex integration problems.
Details of Progent's Online Computer Services for Manhattan Beach
Progent's phone help, remote repair, system security expertise, and network management services give offices in Manhattan Beach or throughout the state of California the greatest leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's professionals can provide your office world class IT support while permitting you to eliminate the expense and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Manhattan Beach and is also ideal for networks in more remote regions of California that lack consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a wide range of Microsoft support utilities, service information, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent provides online support on a by-the-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum fee for online service and requires no periodic retainer for services delivered during regular business hours. This keeps you from paying big invoices for simple repairs.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide the services of authorized specialists with experience in planning, implementing, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Experts Consulting
Progent's core consulting offerings include system integration, Microsoft Exchange expertise, corporate security design, and Help Desk Call Center services. Progent's Experts Team offers world-class consulting expertise in critical application areas. Help available from the Application Experts Team includes:
Microsoft Dynamics GP Support and Programming
Microsoft Project and Project Online Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL Database Administration and Application Development
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a full service centralized source for network generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that meet the unique requirements of your business.
- Sophisticated Online Connectivity Software
Protected online connectivity permits Progent's support experts to observe exactly what your users see. This makes it possible to produce fast fixes to problems that might otherwise demand an expensive onsite visit. Cutting-edge online connectivity software and expert engineers combine to enable Progent to resolve most network problems quickly and affordably. Progent is an industry leader in offsite support and remote network tracking.
- Compatibility with Popular VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24-hour Support for High System Availability
For offices with vital applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious companies whose clients need immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT expertise, fine tuned remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco certified experts average longer than a decade of real-world professional background, in the trenches of IT support, executing a wide range of technical projects for an extensive mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not just expert technical help, but also a support engineer with field-tested methods for using computer knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits per minute. Consequently, you owe only for received support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services provided during regular working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be forced to allow minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports transmitted by each consultant to each customer. The discipline of documenting and organizing support records allows more efficient service and eliminates a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can save your information network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.