Fast Remote Help for Manhattan Beach California Networks
For organizations in Manhattan Beach California, Progent provides remote help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's online technical support engineers offer excellent leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology required to resolve most information system problems rapidly. This lowers direct expenses because service calls accumulate fewer chargeable minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization saves additionally with incidental costs by reducing or eliminating network downtime and associated costs stemming from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support expertise is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's pricing model for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you actually get. In contrast to many remote support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor fixes somehow turn into large tabs. Progent's penchant for solving problems efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized tools and proven processes that promote the highest level of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to interface to your network remotely without breaching network security.
Progent's powerful service reporting application includes extensive documentation of the support that Progent's clients have been provided. Progent's authorized consultants have access to the records of services delivered to each Progent client by any Progent engineer. This history of problems and resolutions is structured as a readily searchable proprietary database that allows Progent's remote technical professionals to share their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working associations with major technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and allow fast access to manufacturers' internal support staff with the result that Progent's remote consulting experts are able to come up with the most efficient solutions quickly.
Online services provided by Progent to clients in Manhattan Beach California include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online support experts can provide network troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop services to help you company to install, configure, repair, and administer workstations and notebooks powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network consultants, and validates a consultant's technical knowledge at the master level. Cisco CCIEs can handle the most difficult issues surrounding network infrastructure design, installation, management, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management tools and developing workarounds or locating program patches. CCIEs provide exceptional cost-effectiveness since their deep experience allows them to resolve problems rapidly. In typical instances, less qualified service providers can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can interface to your environment by means of state-of-the-art remote troubleshooting tools in order to provide fast, secure, and economical diagnosis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's CCIEs offer assistance with the entire range of Cisco's market leading family of networking products. Cisco technology consulting provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP layout and set up, Aironet Access Points planning and integration support, Cisco WiFi controllers support Services, Cisco VPN and Network Security Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Consultants
Progent's qualified CISM and CISSP cybersecurity consultants can provide a variety of system protection solutions to strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help your company to recuperate quickly following a damaging breach. Security support services offered by Progent include: in depth network security and compliance audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm attacks; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; securing your email system from spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support services to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine physical resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable process for restoring services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can produce reports to verify full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to design, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based support services to cover a wide range of information technologies including system architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with migration from legacy systems to MS Windows or Linux-powered environments. Progent's team-based methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency online help troubleshooting problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services designed to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services covers all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Manhattan Beach Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk Call Center consulting support can support you in building an efficient new Call Center or enhancing your current one, evaluating or customizing Call Center software products to handle the particular needs of your business, or providing occasional phone support staff to supplement your existing Help Desk Call Center group to handle high-demand events like software migrations, mass updates, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned information technology consultants offers your customers in Manhattan Beach California quick access to an effective network service resource with extensive experience offering phone support and remote diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk the reputation as a solid enabler of company success, and Progent's target is to solve rather than just annotate technical problems.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Experts staff can supply online and in-depth engineering support and education in specific application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Manhattan Beach California remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so your computer support is proactive and automated. By exposing potential problems before they expand into full-scale emergencies, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments powered by a combination of OS platforms.
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Manhattan Beach California, Progent's online network support engineers are ready to provide expert and cost-effective system help the instant your business needs it. More than 15 years of offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine online access tools to repair IT problems rapidly while avoiding the cost and lost time associated with in-person support visits.
Even if your Manhattan Beach business has a local independent consultant or maintains a full time organization that can deal with typical network issues, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to address unexpected system emergencies or especially complicated integration projects.
Features of Progent's Online Computer Support for Manhattan Beach California
Progent's online help, remote troubleshooting, network security consulting, and system management services offer businesses in Manhattan Beach California the greatest leverage for your IT investment. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk call center services and system management, Progent's experts can provide your office world class network support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT staff. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Manhattan Beach California and is also ideal for customers in more remote regions that lack consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a broad array of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Billing to Minimize Costs
Progent offers remote help on a per-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for online service and asks for no monthly subscription fee for support services provided during regular business hours. This saves you from paying big invoices for quick fixes.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco can provide help from on-staff professionals who have skill in designing, deploying, and supporting networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's basic consulting services consist of technology integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting support in specific business applications. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Support
Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Application Programming
MySQL Database Administration and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient one-stop resource for network generalists and specialists, Progent is able to deliver timely, inexpensive, and thorough IT solutions that address the specific needs of your business.
- Advanced Online Connectivity Tools
Protected online connectivity allows Progent's support experts to see exactly what your customers see. This makes it easier to find quick solutions to problems that could otherwise require an expensive personal visit. State-of-the-art remote connectivity tools and experienced engineers together allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Compatibility with Mainstream VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24-hour Service for High Network Availability
For offices with line-of-business applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed specifically for budget-conscious companies whose workers need instant access to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical experience, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Start Getting Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Servers
Progent can provide world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 Server integration, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you owe only for received support. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent has few competitors. Businesses who work with familiar independent consultants or who employ internal support personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 network tracking services powered by MS Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, network monitoring can save your IT network from stressful and costly service losses.
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.