Fast and Affordable Remote Technical Support for Manhattan Beach California Networks
For businesses located in Manhattan Beach California, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, plus the services of CISSP-certified security experts to help with advanced security design and troubleshooting issues.
Progent's remote support experts provide exceptional value because they have the practical background and are equipped with the sophisticated tools required to resolve the majority of network issues quickly. Efficient support reduces direct expenses since solutions use up fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company saves additionally in incidental expenses by minimizing or eliminating system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting expertise is particularly valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.
Progent's billing model for online support is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the services that you actually get. In contrast to typical online support companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where quick repairs somehow turn into big tabs. Progent's skill at handling technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven methodologies that ensure the maximum level of effectiveness for online engineering help and repair for IT networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's remote service group to communicate with your company's environment without compromising corporate security.
Progent's proven customer support reporting application stores detailed records of all service that Progent's customers have received. Progent's authorized consultants have access to the history of support provided to every Progent customer by every engineer. This history of problems and solutions is structured as a quickly retrievable internal database that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and working associations with important technology companies such as Cisco and Microsoft make available additional extensive technical support databases and allow fast response from manufacturers' in-house support staff so Progent's online consulting specialists can find the best resolutions in the least time.
Remote technical support services offered by Progent to customers in Manhattan Beach California include:
Authorized MS Windows Expertise
Progent's Microsoft-expert online support engineers offer computer system problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop services to help you business to install, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure engineers, and indicates a person's technical knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most stubborn issues occurring in network planning, installation, management, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network management utilities and coming up with alternate approaches or identifying software updates. CCIEs provide exceptional value because their broad expertise allows them to fix problems rapidly. In common instances, less experienced service providers can struggle for hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can interface to your environment by means of state-of-the-art on-line support tools in order to provide efficient, safe, and economical analysis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Bervely Hills, CA 90210
||Beverly Hills Network Support Services
||21550 Oxnard Street, 3rd Floor
Woodland Hills, CA 91367
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading selection of infrastructure appliances by providing consulting services that include:
CISM and CISSP Premier System Security Experts
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of system protection solutions to improve the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recuperate rapidly following a damaging penetration. Security support services offered by Progent cover in depth information security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile access; securing your email system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting services to help organizations of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize local resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent workflow for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can generate reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to address a broad range of information technologies including system infrastructure, email systems, system and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in environments that combine Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older systems to Microsoft Windows or Linux environments. Progent's group-oriented approach to solving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.
Important Linux versions for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the world's leading enterprises. The ProSight line of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is intended to help assess your organization's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Manhattan Beach Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center programs for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center staff of experienced information technology consultants gives your clients in Manhattan Beach California quick contact with an effective technical support group with years of experience offering phone support and online diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a significant driver of business efficiency, and Progent's intent is to resolve rather than just annotate network issues.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting staff provides phone-based advanced consulting expertise and education in special application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, customization, and training services, see Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Manhattan Beach California remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your environment so your IT maintenance is proactive and automated. By anticipating potential trouble spots before they cause network outages, remote monitoring can minimize disruptive and costly service failures. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems based on a mix of OS platforms.
To get in touch with Progent about urgent online help with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Manhattan Beach California, Progent's phone-based network support specialists can provide effective and affordable system help the instant your organization requires it. More than a decade of delivering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve network problems rapidly while avoiding the expense and lost time that comes with in-person service visits.
Even if your Manhattan Beach organization works with a local independent support technician or employs an in-house organization that can handle the majority of network problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the time or the expertise to address sudden network crises or especially tough integration projects.
Benefits of Progent's Network Help for Offices in Manhattan Beach California
Progent's online IT consulting services enable your Manhattan Beach company to have the advantages of immediate, enterprise-class IT support without the cost of managing a full-time IT staff. Your information system will derive added business value by becoming increasingly available, efficient, and protected. Advantages to your business include:
- Seamless virtual expansion of your on-site support resources
With most businesses in Manhattan Beach California, nearby network support resources, whether represented by independent consultants or a full-time IT staff, can take care of typical technical problems. On the other hand, major troubles can spring up when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite service people. In these instances, Progent's on-call support professionals offer an easy, fast, and affordable solution to supplement your regular resources and to transfer valuable information to improve your ability to deal with downstream problems locally.
- Less Reliance on Individual Consultants
For network maintenance, smaller businesses commonly rely on individual freelance service providers. While freelance consultants have smaller overhead than larger consulting organizations and can afford to charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of backup personnel may force your business to wait for help during an emergency. As your network grows, system unavailability and problems with vital software become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system is always up and running.
- Create a Scalable Foundation for Seamless Expansion
Businesses typically begin with an IT architecture created on a shoestring budget. Lacking a strong framework, slap-dash fixes often get piled on top of a shaky foundation. As a company grows, reliability and expandability problems can hinder the success of the organization. These poorly built systems need careful analysis, smart strategic planning, and broad-based IT knowledge to evolve to a network architecture that can offer the solid foundation to meet vital business demands and ease future growth.
- Interact with Solution Providers Instead of Technology Sellers
Smaller businesses need advice and technical training to navigate through an increasingly complicated maze of technology options available for promoting business growth and improving efficiency. They do not need a network engineer who is motivated to earn a commission on a certain vendor's products. IT support and product sales can result in a scenario where the recommended
solution is designed around a predetermined technology rather than the true requirements of a client. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to match technical expertise with the best interests of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT expertise, refined support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers in-depth support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 migration, Windows Server 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast repairs so you will not be forced to allow less critical problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each staff member to each client. The discipline of detailing and archiving support activity results in more efficient service and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.