Fast Remote Help for Manhattan Beach California Networks
Immediate Online Help for Manhattan Beach NetworksFor organizations in Manhattan Beach California, Progent provides remote help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer excellent leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology required to resolve most information system problems rapidly. This lowers direct expenses because service calls accumulate fewer chargeable minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization saves additionally with incidental costs by reducing or eliminating network downtime and associated costs stemming from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support expertise is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's pricing model for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you actually get. In contrast to many remote support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor fixes somehow turn into large tabs. Progent's penchant for solving problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized tools and proven processes that promote the highest level of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to interface to your network remotely without breaching network security.

Progent's powerful service reporting application includes extensive documentation of the support that Progent's clients have been provided. Progent's authorized consultants have access to the records of services delivered to each Progent client by any Progent engineer. This history of problems and resolutions is structured as a readily searchable proprietary database that allows Progent's remote technical professionals to share their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working associations with major technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and allow fast access to manufacturers' internal support staff with the result that Progent's remote consulting experts are able to come up with the most efficient solutions quickly.

Online services provided by Progent to clients in Manhattan Beach California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services designed to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services covers all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk Call Center consulting support can support you in building an efficient new Call Center or enhancing your current one, evaluating or customizing Call Center software products to handle the particular needs of your business, or providing occasional phone support staff to supplement your existing Help Desk Call Center group to handle high-demand events like software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your customers in Manhattan Beach California quick access to an effective network service resource with extensive experience offering phone support and remote diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk the reputation as a solid enabler of company success, and Progent's target is to solve rather than just annotate technical problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Experts staff can supply online and in-depth engineering support and education in specific application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Manhattan Beach California remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so your computer support is proactive and automated. By exposing potential problems before they expand into full-scale emergencies, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments powered by a combination of OS platforms.
How Your Manhattan Beach Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Manhattan Beach California, Progent's online network support engineers are ready to provide expert and cost-effective system help the instant your business needs it. More than 15 years of offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine online access tools to repair IT problems rapidly while avoiding the cost and lost time associated with in-person support visits.

Even if your Manhattan Beach business has a local independent consultant or maintains a full time organization that can deal with typical network issues, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to address unexpected system emergencies or especially complicated integration projects.

Features of Progent's Online Computer Support for Manhattan Beach California
Progent's online help, remote troubleshooting, network security consulting, and system management services offer businesses in Manhattan Beach California the greatest leverage for your IT investment. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk call center services and system management, Progent's experts can provide your office world class network support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical experience, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does My Business Start Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

An index of content::

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    Progent's Microsoft-certified consultants have more than 10 years of experience planning, implementing, optimizing and troubleshooting System Center Operations Manager solutions and offer companies of any size advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that provides the performance and resilience required to monitor your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent can also help you to import and set up Microsoft SCOM 2012 management packs based on best practices for monitoring network infrastructure and both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast remote or on-premises technical support to assist you to remediate serious issues detected by System Center 2012 Operations Manager.

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    Microsoft Expert Dynamics GP Continuum Consult

    Progent's expert solution designers and programmers can help your business to build enhancements to Microsoft Dynamics GP/Great Plains that address the unique requirement of your organization without losing the benefits of Windows integration and connectivity. Progent can also offer help with a range of software development technologies that can be utilized to create integrations with Microsoft GP/Great Plains. These integration tools include Microsoft Dexterity, Modifier, Visual Studio for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

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    Barracuda Backup Cloud Management Professional

    Barracuda Backup is an affordable, subscription-based backup/restore service for small and mid-size organizations. A Barracuda Backup solution can incorporate a purpose-built physical appliance manufactured by Barracuda or a software-based appliance with similar features but which utilizes your existing storage hardware. Barracuda Backup safeguards critical business data generated on-premises, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide array of consulting support services to assist you to design, integrate, operate and repair a backup and disaster recovery system based on Barracuda technology.

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    Progent's pricing model is to charge for remote support and on-premises help by the minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and asks no monthly commitment for support services provided during normal business hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's small granularity avoids big invoices for fast fixes so you will not be forced to permit minor problems to fester.

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    Microsoft Windows Enterprise Directory requires extensive field experience to configure optimally across a large corporation. Progentís Microsoft Premier consultants are experts in designing, integrating, and supporting complex Microsoft Enterprise AD installations. Progentís fields of proven competence with Microsoft Windows Active Directory include replication problems, multi-domain partition configurations, correcting corrupted AD objects, dealing with legacy beta software configuration objects in online Active Directory environments, and repair of failed configurations of Active Directory and AD-associated applications.

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