Immediate Online Help for Manhattan Beach IT Networks
For companies in Manhattan Beach or anywhere in California, Progent offers remote help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's online support experts offer excellent value because they possess the practical experience and have access to the sophisticated tools required to resolve the majority of network problems rapidly. Efficient support reduces direct costs since solutions use up minimal billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization saves even more with indirect costs by reducing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online consulting know-how is especially helpful in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's billing model for remote support is designed to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you pay just for the support that you actually get. In contrast to typical remote service firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for billing avoid situations where quick solutions somehow end up as major tabs. Progent's skill at solving problems quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized technologies and proven processes that allow the highest degree of efficiency for online help and repair for information systems of any size. Progent provides safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's remote service group to connect to your system without breaching network security.
Progent's advanced technical support reporting system stores extensive records for the support that Progent's customers have been provided. Progent's authorized consultants have access to the history of all help delivered to each Progent client by any consultant. This archive of issues and responses is organized as a quickly retrievable internal knowledge base that permits Progent's online support professionals to share their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with important technology companies including Cisco and Microsoft make available other vast technical support databases and allow quick access to manufacturers' internal product engineers with the result that Progent's online consulting experts are able to determine optimal resolutions promptly.
Remote support available from Progent to clients in Manhattan Beach and throughout the state of California include:
Certified Windows Experts
Progent's Microsoft-premier remote service experts can deliver computer repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop support services to assist you company to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure professionals, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs can handle even the most complex issues encountered in network infrastructure planning, integration, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs provide exceptional value since their depth of experience enables them to resolve problems quickly. In common cases, less seasoned engineers can wrestle for hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network by means of sophisticated on-line support technology to perform quick, safe, and affordable analysis and repair.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular family of infrastructure appliances. Cisco networking consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless access point planning and set up, Aironet Wireless APs planning and integration help, Cisco WiFi controllers consulting, Cisco VPN Consulting services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security services to bolster the immunity of your Windows, Apple macOS and OS X, Linux environment against attacks or assist your company to clean up quickly after a damaging penetration. Security consulting services available from Progent cover thorough information security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm assaults; setting up firewalls; building secure mechanisms for remote and mobile connectivity; guarding your email infrastructure from spam and DHA attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online support services to help companies of any size connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that combine on-premises resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering applications and services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online support services to address a broad range of computer technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from older systems to MS Windows or Linux solutions. Progent's team-oriented methodology for resolving network problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced technology deployed by some of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services addresses all key areas of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so that all looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Manhattan Beach Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk support alternatives for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top PSA tool for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center team of seasoned network experts gives your clients in Manhattan Beach or anywhere in the state of California quick contact with an efficient support group with substantial background providing telephone-based consulting and online troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk recognition as a significant enabler of company productivity, and Progent's intent is to resolve rather than merely report technical issues.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Group can supply online advanced engineering expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Manhattan Beach, or anywhere in the state of California, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so your network maintenance is proactive rather than reactive. By uncovering looming issues before they cause network outages, system monitoring can minimize stressful and costly network crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks powered by multiple platforms.
To contact Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Manhattan Beach or throughout the state of California, Progent's online computer support engineers are ready to deliver effective and cost-effective IT help the instant your company has to have it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online access tools to repair IT problems quickly while eliminating the expense and lost time that comes with on-premises support calls.
Even if your Manhattan Beach company relies on a local freelance support technician or maintains a full time organization that can deal with ordinary computer problems, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the time or the experience to fix unexpected system emergencies or especially complex integration problems.
Features of Progent's Online Network Services for Manhattan Beach
Progent's online support, remote repair, system security expertise, and network administration services offer businesses in Manhattan Beach or throughout the state of California the greatest leverage for your IT investment. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk call center services and network administration, Progent's experts can deliver your organization world class network support while permitting you to eliminate the expense and hassle of maintaining a large internal IT staff. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Manhattan Beach and is also ideal for networks in geographic regions of California that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a broad array of Microsoft support tools, service databases, and on-going education.
- By the Minute Billing to Reduce Costs
Progent provides online support on a by-the-minute basis, so you are billed only for the services you receive. Progent requires no minimum fee for online help and asks for no periodic retainer for support services provided during normal working hours. This saves you from paying big bills for quick fixes.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers help from on-staff professionals who have skill in planning, deploying, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting offerings include technology integration, Microsoft Exchange consulting, system security design, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting support for specific application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
MS Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management and Application Development
MySQL Database Administration and Software Design
Apple Mac Consulting
Amazon Marketplace Web Service Software Integration
By providing a full service centralized resource for network generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough information technology solutions that fit the unique requirements of your company.
- State of the Art Online Access Tools
Secure online connectivity permits Progent's service professionals to see exactly what your users see. This makes it easier to produce quick solutions to issues that might otherwise demand a costly personal service call. Sophisticated online connectivity software and expert technicians together enable Progent to repair most network problems rapidly and economically. Progent is a pioneer in online support and remote network monitoring.
- Compatibility with Popular VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Support for High System Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-constrained businesses whose workers need immediate access to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical knowledge, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Getting Online Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, at the front lines of network support, executing a broad variety of IT tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not only expert IT help, but also a consultant with field-tested approaches for using computer knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online service and on-site visits per minute. Consequently, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for services provided during regular business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be tempted to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Companies who utilize trusted freelance consultants or who employ internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.