Fast Online Support for Manhattan Beach IT Networks
For companies located in Manhattan Beach or anywhere in the state of California, Progent offers remote support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the services of CISSP-accredited security consultants to help with high-level security design and troubleshooting jobs.
Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the real-world background and have access to the advanced tools required to solve most network problems quickly. Efficient support lowers immediate costs since service calls accumulate minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your company saves additionally in incidental costs by minimizing or eliminating system outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting expertise is particularly important in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are charged just for the support that you receive. Unlike typical remote support firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for billing do away with scenarios where fast fixes somehow turn into large invoices. Progent's skill at solving technical issues efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of optimized technologies and field-tested methodologies that promote the maximum degree of efficiency for remote consulting and repair for IT systems of any size. Progent offers safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's Technical Response Center to communicate with your system without compromising system security.
Progent's sophisticated customer support database system includes extensive records of the support that Progent's clients have received. Progent's authorized engineers have access to the history of support provided to each Progent client by every consultant. This database of issues and repairs is structured as an easily retrievable proprietary knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other massive support knowledge bases and permit priority access to vendors' in-house engineering staff with the result that Progent's remote service experts are able to find optimal solutions promptly.
Online technical support services provided by Progent to customers in Manhattan Beach and throughout the state of California include:
Certified Windows Expertise
Progent's Microsoft-expert online service experts can deliver computer system troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 application development,
Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop support services to assist your company to deploy, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services include providing Windows 10 upgrade support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure professionals, and certifies a consultant's technical knowledge at the master level. Cisco-qualified CCIEs know how to handle the most challenging problems associated with network planning, integration, management, security, and repair. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs are an excellent value because their depth of expertise enables them to resolve problems quickly. In typical instances, less seasoned consultants can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE support experts can communicate with your network by means of state-of-the-art remote support technology to perform quick, secure, and affordable analysis and remediation.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling family of networking appliances by providing consulting services such as:
CISSP and ISSAP Premier System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions that can bolster the immunity of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or assist you to recover quickly after a serious breach. Security solutions available from Progent include: thorough information security and compliance analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm attacks; setting up firewalls; establishing safe mechanisms for off-site and mobile communication; securing your messaging infrastructure against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources along with public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote support services to address a broad array of computer technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX and Windows integration. For server consolidation and simplified administration in environments that include Linux and Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-based approach to solving technical problems promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to allow small and mid-size businesses to utilize the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Manhattan Beach Company Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are designed for businesses who lack the resources to support an internal Help Desk Call Center but who require fast response from an efficient Call Center with proficient telephone support as well as the technical depth to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk is designed for bigger businesses and serves as a seamless supplement to your existing Help Desk team. Progent's Virtual Help Desk can serve as a an escalation option to handle the most difficult computer system issues, or be ready in overflow instances when your ordinary resources are overwhelmed.
Progent's Help Desk Call Center staff of experienced network professionals offers your customers in Manhattan Beach or anywhere in the state of California rapid assistance from a reliable network service group with extensive experience delivering telephone-based help and remote diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk recognition as a key driver of business efficiency, and Progent's target is to fix and not just record technical problems.
- Applications Support: Education, Customization, and Integration
Progent's Applications Consulting Team offers phone-based and in-depth engineering support and education in key application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and training for popular Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Manhattan Beach, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so that your network support is proactive and automated. By anticipating emerging trouble spots before they expand into network outages, automated monitoring can head off stressful and costly information system crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems that incorporate multiple OS platforms.
To contact Progent about urgent phone-based help with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Manhattan Beach or throughout the state of California, Progent's online computer support specialists can deliver effective and economical system support the instant your company has to have it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve IT problems quickly while avoiding the cost and lost time associated with on-site service visits.
Even if your Manhattan Beach company has a regular freelance support technician or maintains an in-house organization that can deal with typical computer issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to handle sudden network emergencies or particularly tough integration projects.
Features of Progent's Online Network Services for Manhattan Beach
Progent's online support, Internet-based troubleshooting, system security expertise, and system administration services offer offices in Manhattan Beach or anywhere in the state of California the greatest leverage for your support investment. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and system management, Progent's experts can provide your company world class IT support while allowing you to avoid the cost and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Manhattan Beach and is also ideal for networks in geographic regions of California that have a limited supply of consultants with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a wide range of Microsoft support tools, service databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides remote support on a minute-by-minute basis, so you are charged only for the support you use. Progent asks for no minimum fee for online service and asks for no ongoing retainer for support services delivered during regular business hours. This saves you from facing big bills for routine repairs.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco offers help from on-staff specialists who have skill in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and protected infrastructure for local and remote networking.
- Application Experts Group
Progent's core support offerings include system integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk outsourcing services. Progent's Experts Team can provide in-depth consulting support for specific application areas. Help offered by the Application Experts Group covers:
Dynamics GP Consulting and Customization
Microsoft Office Project Training
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Application Programming
MySQL Management and Application Design
Apple Mac Support
Amazon Marketplace Web Service Software Integration
By offering a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough IT solutions that meet the special requirements of your company.
- Sophisticated Online Connectivity Tools
Protected online connectivity permits Progent's support professionals to observe precisely what your users see. This makes it possible to find fast fixes to problems that could otherwise demand a costly personal visit. Sophisticated online access software and expert engineers combine to allow Progent to repair most network problems quickly and affordably. Progent is a pioneer in offsite support and automated network tracking.
- Compatibility with Popular VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum Network Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-conscious businesses whose clients need immediate access to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical expertise, fine tuned remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Network Help from Progent?
- Certified Knowledge of Microsoft's Complete Family of Servers
Progent offers world-class expertise for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site help per minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during regular working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Businesses who utilize familiar freelance service providers or who employ internal IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, secure, and efficient.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer 24x7 remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential issues before they cause downtime, network monitoring can save your information network from stressful and costly availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.