Immediate Online Technical Support for Manhattan Beach California Networks
Immediate Phone Support for Manhattan Beach SystemsFor businesses located in Manhattan Beach California, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote support engineers offer excellent leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to solve most network problems quickly. Efficient support reduces direct costs since service calls use up fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves additionally with indirect costs by minimizing or eliminating network downtime and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting know-how is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's billing model for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe just for the support that you receive. Unlike typical online service organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and simple policy for pricing prevent scenarios where fast solutions manage to turn into large bills. Progent's skill at handling problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized technologies and proven processes that ensure the highest degree of efficiency for remote consulting and troubleshooting for information systems of any size. Progent provides protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's Technical Response Center to communicate with your company's computer system remotely without violating system security.

Progent's sophisticated service reporting application maintains thorough documentation describing all service that Progent's customers have received. Progent's authorized engineers have the benefit of the history of assistance provided to each client by any Progent consultant. This archive of issues and repairs is organized as a readily retrievable support knowledge base that permits Progent's online technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft open up additional massive technical support knowledge bases and permit fast access to manufacturers' in-house support staff with the result that Progent's online service specialists can come up with the best solutions in the least time.

Remote support available from Progent to clients in Manhattan Beach California include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same advanced technology used by some of the industry's top enterprises. The ProSight suite of network monitoring and management services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows clients to complete critical initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting services can support you in building an effective new Help Desk or revamping your current organization, selecting or modifying Call Center software products to meet the unique requirements of your corporation, or adding occasional online personnel to work with your internal Help Desk Call Center group during demanding situations like software migrations, mass upgrades, or rolling out new business software.

    Progent's Call Center team of seasoned information technology consultants provides your workers in Manhattan Beach California instant access to a reliable network service resource with substantial experience delivering phone support and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk the reputation as a solid contributor to business efficiency, and Progent's intent is to solve rather than simply document network issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team offers online advanced engineering expertise and education in specific application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, programming, and education services, go to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Manhattan Beach California online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your business so your network support is proactive rather than reactive. By detecting emerging trouble spots before they grow into crashes, remote monitoring can ward off stressful and costly network breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems that support a variety of OS platforms.
How Your Manhattan Beach Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Manhattan Beach California, Progent's online computer support engineers can deliver effective and cost-effective system help the moment your organization has to have it. Long experience offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online access tools to repair IT problems quickly while avoiding the cost and lost time that comes with on-site support calls.

Even if your Manhattan Beach office has a regular freelance consultant or maintains a full time organization that can handle ordinary network issues, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to address sudden system crises or particularly complex integration projects.

Advantages of Progent's Network Help for Companies in Manhattan Beach California
Progent's remote technical help services enable your Manhattan Beach business to realize the benefits of timely, world-class network support without the cost of maintaining an in-house IT organization. Your network will derive greater strategic worth by becoming more available, efficient, and protected. Advantages to your business include:

  • Convenient remote extension of your on-site support resources
    For most businesses in Manhattan Beach California, local computer support providers, whether represented by outside consultants or an internal maintenance staff, can deal with typical technical issues. On the other hand, IT crises may occur when local support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your local service technicians. In these instances, Progent's online service specialists offer a convenient, quick, and economical way to augment your local help and to pass on useful information to improve your capability to resolve downstream problems locally.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance consultants. Although independent consultants carry smaller internal costs than big consulting firms and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the lack of backup personnel may require your company to wait for help during an IT crisis. As your network grows, system downtime and problems with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of backup service expertise to make sure your network remains up and running.

  • Create a Scalable Basis for Seamless Expansion
    Organizations typically begin with an IT system implemented on a modest budget. Without a proper framework, slap-dash repairs can get piled on top of a weak foundation. As a network grows, stability and scalability issues can hinder the success of the organization. Such poorly built systems need careful analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a network architecture that can offer the stable foundation to meet critical business requirements and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller offices need guidance and technical education to navigate through an increasingly complex maze of technology options capable of promoting business growth and improving productivity. They hardly need a network consultant who is trying to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match IT consulting with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical expertise, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, at the forefront of IT service, executing a broad variety of technical tasks for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This ensures that you get not just expert technical skills, but also a support engineer with field-tested methods for using technical knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits by the minute. Consequently, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for services provided during normal working hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent has little competition. Companies who work with trusted independent service providers or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to offer round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your IT network from painful and costly service losses.
How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

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