Fast and Affordable Remote Troubleshooting for Manhattan Beach California Computer Networks
For companies located in Manhattan Beach California, Progent offers online support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and troubleshooting issues.
Progent's online technical support experts provide exceptional value because they possess the practical experience and have access to the advanced technology needed to solve the majority of network issues rapidly. Efficient support lowers immediate costs since solutions require minimal chargeable minutes. Online help also eliminates the cost of sending a consultant to your location. Your company benefits even more in incidental expenses by reducing or eliminating system outages and related costs due to business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support experience is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's billing model for online support is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote service firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing save you from scenarios where speedy. minor repairs manage to turn into large bills. Progent's penchant for dealing with technical issues efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-proven processes which promote the highest level of effectiveness for remote help and troubleshooting for information systems of any size. Progent offers safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's Technical Response Center to interface to your company's computer system without breaching system security.
Progent's proven technical support reporting system includes extensive histories describing the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of assistance rendered to each customer by any Progent engineer. This history of issues and resolutions is structured as an easily retrievable internal knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and allow priority response from vendors' internal engineering staff with the result that Progent's online service experts can find the best solutions in the least time.
Online support offered by Progent to clients in Manhattan Beach California include:
Certified MS Windows Experts
Progent's Microsoft-expert remote service engineers can deliver computer system repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop services to assist you company to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration assistance plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure consultants, and indicates a person's technical skills at the master level. Cisco-qualified CCIEs know how to resolve even the most difficult challenges encountered in network infrastructure design, deployment, administration, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with IOS network management tools and coming up with alternate approaches or identifying software patches. CCIEs provide excellent cost-effectiveness since their deep expertise permits them to fix problems rapidly. In typical instances, less experienced engineers can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system via state-of-the-art remote troubleshooting technology to perform fast, safe, and affordable analysis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's CCIEs offer assistance with the entire range of Cisco's market leading family of networking products. Cisco networking expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point planning and set up, Cisco Aironet Wireless APs engineering expertise, Cisco wireless controllers integration consulting, Cisco VPN engineering help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security solutions that can enhance the defenses of your Windows, macOS and OS X, or Linux environment against internal or external threats or assist your company to recover quickly following a serious penetration. Security services available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; integrating firewalls; establishing safe architectures for off-site and mobile access; protecting your messaging system from spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting support to help organizations of any size integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to address a broad spectrum of computer technologies including system infrastructure, email systems, network and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in environments that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to Windows or Linux environments. Progent's team-oriented approach to resolving technical issues enables quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance resolving problems within UNIX/Linux networks based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight series of network monitoring and management services addresses all key facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical data, apps and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Manhattan Beach Company Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Call Center consulting support can support you in establishing an effective new Help Desk or revamping your current organization, identifying or customizing Help Desk Call Center software to meet the special requirements of your corporation, or providing temporary online personnel to work with your internal Help Desk Call Center resources to deal with unusually busy situations such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk Call Center team of experienced network consultants gives your workers in Manhattan Beach California fast communication with a large support group with years of background providing phone help and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a crucial enabler of business productivity, and Progent's policy is to resolve rather than merely record technical issues.
- Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff offers phone-based and in-depth consulting support and training in special business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Manhattan Beach California online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your business so your computer support is proactive rather than reactive. By spotting looming problems before they grow into network outages, remote monitoring can head off inconvenient and expensive service failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a mix of operating systems.
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Manhattan Beach California, Progent's online computer support specialists can provide expert and economical IT help whenever your business has to have it. More than 15 years of delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve network problems rapidly while avoiding the expense and lost time that comes with on-premises support calls.
Even if your Manhattan Beach business deals with a local freelance consultant or employs an in-house organization that can handle the majority of network problems, Progentís Microsoft certified consultants can provide an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the expertise to handle sudden network emergencies or especially tough integration projects.
Details of Progent's Remote Computer Services for Manhattan Beach California
Progent's phone help, remote repair, system security consulting, and network administration services give offices in Manhattan Beach California unparalleled leverage for your support budget. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk call center services and system management, Progent's experts can provide your organization world class IT support while allowing you to eliminate the cost and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Manhattan Beach California and is also ideal for networks in more remote areas that lack technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a wide array of Microsoft support utilities, service databases, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent provides remote help on a per-minute billing plan, so you are billed only for the support you use. Progent requires no minimum charge for phone service and imposes no periodic retainer for support services provided during regular business hours. This protects you from paying big invoices for quick fixes.
- Access to Cisco Network Design Experts
Progent's certified experts for Cisco can provide the services of on-staff professionals with experience in planning, implementing, and managing networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support offerings include technology integration, Microsoft Exchange Server consulting, system security planning, and Co-managed Help Desk services. Progent's Application Experts Team offers in-depth consulting expertise for critical application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Application Programming
MySQL DBA Services and Software Programming
Apple Macintosh Consulting
Amazon MWS Programming
By offering a full service centralized source for network generalists and application experts, Progent can deliver timely, affordable, and comprehensive IT solutions that fit the unique requirements of your business.
- Advanced Online Connectivity Software
Secure online access allows Progent's service professionals to observe exactly what your customers see. This makes it possible to produce quick solutions to problems that might otherwise demand a costly onsite visit. Cutting-edge remote access software and expert engineers together enable Progent to resolve most IT issues quickly and economically. Progent is a pioneer in offsite support and remote system monitoring.
- Support for Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24x7 Service for Maximum Network Availability
For organizations with mission-critical applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce high network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-conscious organizations whose clients require immediate access to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical expertise, refined support software, and familiarity with enterprise networking enable companies to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Line of Servers
Progent offers world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help by the minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or small support firms who provide minimal documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by every staff member to each customer. The practice of detailing and archiving service records allows more effective support and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 remote tracking services based on MS Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.