Besides providing fast access to guidance from high-level network professionals and subject matter experts to assist Manhattan Beach, California organizations with specific technical issues or strategic initiatives, Progent can provide short-term supplemental staffing to deliver more generalized services such as desktop support, IT administration, and Help Desk response. On-demand staffing can help organizations to deal with expected or unplanned increases in demand for network personnel, which may result from situations like mergers and acquisitions, data center relocation, technology upgrades, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory changes. Temporary staffing can also fill gaps resulting from the absence of in-house staff members because of vacations, illness, resignation, or other reasons.
Advantages of Progent's Short-Term Staffing Services
Progent's short-term staff augmentation services give organizations the ability to respond to surges in requirements for network personnel without being saddled with the costs and delays that come with reviewing and hiring appropriate technical personnel and without the risk of adding to your full-time head count.
Key aspects of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Fast access to reliable network professionals
- Easy engagement, cessation, and resumption of services
- Transparent extension of your full-time network support staff
- Comprehensive reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved fast
- Strong relationship with a top-level, full-service resource for IT expertise
Progent's co-managed Help Desk service is a specialized on-going staff expansion option that allows IT groups to divide the responsibilities of Help Desk Call Center support transparently between their in-house IT staff and Progent's extensive team of technical support specialists. Working as a seamless extension of your full-time Help Desk, Progent's co-managed Call Center program is a collaborative support solution powered by the industry's leading shared PSA tool for streamlining, service requests, ticketing, assigning ownership, tracking responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of background delivering online and onsite IT services for businesses throughout the U.S. Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISA, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Manhattan Beach, California Organizations
Progent's veteran team of certified engineers offers Manhattan Beach, California organizations a broad array of online consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary Staffing Services for Manhattan Beach, California Businesses
To find out more about Progent's short-term staff augmentation services for Manhattan Beach, California organizations, call 800-993-9400 or visit Contact Progent.