For small and midsize businesses located in Manhattan Beach California, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows technology. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's online technical support services offer exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to solve the majority of network issues quickly. This reduces direct expenses since service calls take up fewer billable minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization saves additionally with incidental costs by minimizing or avoiding system downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's billing model for online help is structured to get the most out of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay just for the support that you actually get. In contrast to typical online support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with scenarios where fast solutions somehow end up as big bills. Progent's penchant for handling problems quickly results in your company conserving cash.
Progent's Online Service Tools
Over the years, Progent has developed an arsenal of customized tools and proven processes that ensure the maximum level of effectiveness for remote engineering help and troubleshooting for small company information networks. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to access your network without violating corporate security.
Progent's proprietary technical support reporting system maintains detailed documentation for all support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of support rendered to every client by any consultant. This history of anomalies and resolutions is stored as a conveniently searchable support database that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft permit access to other extensive support knowledge bases and allow priority access to manufacturers' internal product engineers so Progent's remote consulting specialists are able to determine optimal solutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone support in Manhattan Beach California or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's remote support professionals offer credentials in a comprehensive array of products and technologies. This broad range of IT skills permits Progent's engineers to address practically any crisis likely to occur in a small business network. Credentials held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To support businesses with mixed-OS networks, Progent also provides the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote technical services Offered by Progent to small businesses in Manhattan Beach include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide array of information technology including network infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and easy management, and migration from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent remote help for resolving problems within UNIX/Linux networks based on leading versions of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and validates a consultant's networking knowledge at the expert level. CCIEs can handle even the most intractable issues associated with network infrastructure design, deployment, maintenance, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or locating program updates. Cisco CCIEs offer exceptional value because their broad expertise enables them to fix even the most complex problems rapidly. In many instances, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few consulting organizations make CCIEs accessible to assist small and mid-size companies. Progent can provide fast phone contact with a Cisco authorized CCIE so your company can get immediate assistance for serious network infrastructure issues that are crippling business productivity but are outside the scope of your ordinary computer service resources. Progent's Cisco CCIE consultants can connect to your network via the latest remote support tools to perform fast, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading family of networking devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized MS Windows Expertise
Progent's Microsoft-expert remote service experts can deliver network troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of online PC desktop support including Microsoft Windows 7 migration support, moving to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISSP, ISSAP, and CISM security engineers offer a variety of system protection services to improve the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help you to recover rapidly following a serious breach. Security services offered by Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious assaults; setting up firewalls; building secure mechanisms for remote and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help businesses of any size integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent offers the skills of seasoned online consulting experts for special IT projects that small businesses often need. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables clients to complete major projects economically and on time. Progent's special online engineering services include:
How Your Manhattan Beach California Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center programs for small companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are designed for small businesses who lack the budget to build and maintain an in-house Call Center but who require fast communication with an efficient Help Desk with professional telephone assistance plus the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the leading PSA platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Help Desk Call Center or improving your established one, identifying or modifying Help Desk Call Center software products to handle the special needs of your corporation, or providing temporary phone support personnel to supplement your in-house Help Desk resources to handle demanding scenarios such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk staff of seasoned information technology professionals gives your clients in Manhattan Beach California rapid contact with an effective support group with extensive background offering phone support and remote troubleshooting for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center the reputation as a major driver of business success, and Progent's aim is to solve and not simply document IT issues.
Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Team can supply phone-based advanced engineering support and training in special business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for Microsoft applications such as CRM, Microsoft Project, Office Word, and Microsoft Office Excel. To find out additional information on Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac consultants can nurture the imaginative elements of Apple Mac environments by providing phone-based help support and education in graphics, sound, and video. Progent's consultants can provide help in a large selection of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific jobs such as capturing or digitizing audio/video or configuring an audio/video production studio.
Remote Network Monitoring Support
Progent offers businesses in Manhattan Beach California online computer system monitoring support powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so your IT maintenance is proactive and automated. By exposing potential problems before they expand into full-scale emergencies, system monitoring can head off stressful and costly network crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments that incorporate multiple platforms.
To contact Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Bervely Hills, CA 90210
||Beverly Hills Network Support Services
||21550 Oxnard Street, 3rd Floor
Woodland Hills, CA 91367
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services