For small and midsize companies in Manhattan Beach California, Progent offers help for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISA and CISM-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve the majority of information system issues rapidly. This reduces immediate costs because service calls require fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization saves additionally in incidental costs by minimizing or eliminating system downtime and associated costs due to business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's billing model for online support is structured to get the most out of your IT service dollar. Progent charges by the minute for phone assistance, so you owe just for the services that you actually get. Unlike typical online service companies, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from scenarios where fast repairs somehow turn into big invoices. Progent's penchant for solving problems efficiently translates into your business spending less money.
Progent's Online Service Tools
Over time, Progent has developed an arsenal of customized technologies and field-tested processes which permit the maximum level of efficiency for remote consulting and repair for small company information networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity permits the experts of Progent's online support team to link to your system remotely without violating network security.
Progent's sophisticated customer support reporting system maintains extensive histories of all service that Progent's customers have received. Progent's team service personnel have the benefit of the details of all help provided to every Progent customer by every consultant. This archive of problems and repairs is organized as a conveniently searchable proprietary database that permits Progent's remote support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft permit access to additional extensive support databases and allow quick access to vendors' internal support staff so Progent's online consulting specialists can come up with the most efficient resolutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Manhattan Beach California or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.
Phone-based Network Support Services Available from Progent
Progent's phone-based support engineers have advanced credentials in a comprehensive array of technologies. This broad scope of capability enables Progent's engineers to manage almost any problem that may take place in a small business network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with multi-operating system environments, Progent also provides the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support provided by Progent to companies in Manhattan Beach include:
Additional Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad range of information technology including network architecture, messaging systems, network and process security, UNIX and Windows coexistence, virtual server products for server economization and easy administration, and transitioning from older systems to the latest Microsoft Windows or Linux-based solutions. Progent's team-based methodology for resolving technical problems promotes fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency online help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking consultants, and indicates a person's network technology knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most difficult challenges associated with network planning, integration, management, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an excellent value because their deep expertise enables them to find solutions for the most complex problems rapidly. In common cases, less seasoned consultants can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few service firms make CCIEs available to help small and medium sized businesses. Progent can provide fast telephone access to a CCIE so you can get immediate assistance for serious network issues that are impacting worker efficiency but are outside the scope of your ordinary network service group or consultant. Progent's CCIE consultants can communicate with your environment using the latest on-line support technology to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling selection of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service experts can deliver computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can assist you with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full array of online desktop consulting and support services such as Windows 7 integration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISM and CISSP security consultants can provide a variety of system protection services that can enhance the defenses of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or help you to recover rapidly after a serious breach. Security consulting services offered by Progent cover comprehensive network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm assaults; installing firewalls; building secure mechanisms for remote and mobile communication; guarding your messaging system from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help businesses of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize physical resources as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent offers the services of world-class online consulting experts for special IT projects that small businesses often need. Progent's rates for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Manhattan Beach California Business Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Call Center service offerings for small companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are well suited for smaller companies who don't have the budget to create an in-house Help Desk but who need quick communication with a reliable Help Desk with professional telephone assistance plus the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can assist you in building an effective new Call Center or revamping your existing one, identifying or modifying Call Center software to meet the special requirements of your corporation, or providing occasional online personnel to reinforce your existing Help Desk Call Center resources to handle high-demand events such as software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk team of seasoned information technology consultants offers your workers in Manhattan Beach California immediate communication with a dependable technical support resource with years of experience offering telephone-based help and online diagnostics for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a key driver of company productivity, and Progent's policy is to solve rather than just document technical problems.
Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting staff provides online and in-depth consulting support and training in specific business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Project, Word, and Excel. To read more concerning Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac experts can promote the imaginative aspect of Macintosh environments by offering phone-based help support and training in imaging, audio, and motion video. Progent's consultants offer assistance in a variety of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio or video or integrating an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Manhattan Beach California remote computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent to fit your business so that your network maintenance is proactive rather than reactive. By uncovering potential issues before they cause network outages, proactive monitoring can ward off inconvenient and costly network crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or networks powered by a variety of platforms.
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services