For small and midsize companies in Manhattan Beach or anywhere in the state of California, Progent offers help for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the services of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity preparedness.
Progent's online support services offer exceptional value due to the fact that they are equipped with the practical background and the advanced tools to resolve most network issues quickly. This lowers direct costs because service calls take up fewer chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves even more with incidental costs by reducing or eliminating system outages and related losses resulting from business discontinuity, upset clients, idle workers, and distracted management.
Progent's pricing model for remote help is structured to get the most out of your network support dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the services that you receive. Unlike typical remote service companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from scenarios where speedy. minor solutions manage to end up as large bills. Progent's skill at handling technical issues quickly results in your company saving money.
Progent's Remote Support Tools
Through years of experience, Progent has developed a set of optimized tools and field-proven methodologies that promote the maximum level of effectiveness for online technical support and troubleshooting for small company information networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the staff of Progent's remote service group to link to your computer system without breaching network security.
Progent's proprietary customer support database application maintains extensive documentation of the support that Progent's customers have received. Progent's authorized service personnel have access to the history of assistance rendered to each Progent customer by any Progent engineer. This database of problems and repairs is structured as a readily searchable proprietary database that allows Progent's online technical professionals to share their experiences with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with major industry leaders including Cisco and Microsoft make available additional massive technical support databases and permit quick response from manufacturers' internal engineering staff with the result that Progent's remote service experts are able to come up with optimal solutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Manhattan Beach or anywhere in California or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's phone-based technical service experts possess certified skills in a comprehensive set of technologies. This wide range of capability allows Progent's engineers to tackle almost any problem that may take place in a small or midsize company network. Certificates earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with multi-operating system networks, Progent also provides the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based support services available from Progent to clients in Manhattan Beach and anywhere in the state of California include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad range of computer technology such as system architecture, messaging systems, system and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and easy administration, and migration from legacy applications to the latest MS Windows or Linux-powered solutions. Progent's group-based methodology for solving technical problems promotes quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent remote help for diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network consultants, and certifies an individual's network technology skills at the expert level. Cisco CCIEs know how to deal with the most complex challenges encountered in network design, deployment, management, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS network administration utilities and developing workarounds or locating software patches. CCIEs represent an excellent cost-effectiveness since their depth of expertise allows them to resolve the most intractable problems quickly. In many instances, less seasoned service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few service providers make Cisco CCIEs accessible to help small and medium sized companies. Progent offers quick telephone access to a CCIE so your company can get immediate assistance for severe network infrastructure problems that are crippling worker productivity but are beyond the scope of your regular IT service personnel. Progent's Cisco CCIE support experts can connect to your computer system by means of advanced remote support tools to perform efficient, secure, and economical diagnosis and repair.
Progent's CCIEs can provide consulting for all of Cisco's market leading family of networking products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, plus VPN solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote service professionals can deliver computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 planning and integration,
Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of online desktop services including Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier Network Security Consultants
Progent's certified CISSP, ISSAP, and CISM security consultants offer a range of security solutions that can bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or assist you to clean up quickly following a serious penetration. Security services available from Progent include: thorough network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious assaults; integrating firewalls; designing safe mechanisms for remote and mobile access; securing your email infrastructure from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support to help companies of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine physical resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting professionals for special IT projects that small companies often need. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables customers to execute major initiatives within budget and on time. Progent's special remote engineering services include:
How Your Manhattan Beach Company Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Call Center service options for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller companies who don't have the money or time to support an in-house Call Center but who want quick access to an efficient Call Center with professional telephone assistance plus the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading PSA platform for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or enhancing your established organization, selecting or enhancing Help Desk Call Center application software to meet the special needs of your business, or adding temporary phone support personnel to supplement your in-house Call Center resources during unusually busy scenarios like software migrations, mass upgrades, or rolling out new applications.
Progent's Call Center team of experienced network consultants provides your clients in Manhattan Beach or anywhere in the state of California rapid assistance from an effective network service resource with extensive experience delivering phone support and online repair service for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a significant contributor to company performance, and Progent's target is to fix and not merely document technical problems.
Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Group offers online and in-depth engineering support and education in specific application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. To learn more information concerning Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac experts can support the imaginative elements of Macintosh systems by offering remote consulting services and training in imaging, sound, and motion video. Progent's consultants offer expertise in a range of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special procedures like scanning or digitizing audio or video or setting up an audio/video production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Manhattan Beach, or anywhere in the state of California, remote network monitoring services centered around Microsoft Operations Manager network monitoring, adapted by Progent to suit your environment so that your computer maintenance is proactive and automated. By detecting emerging issues before they evolve into downtime, system monitoring can ward off disruptive and costly network breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments powered by multiple operating systems.
To get in touch with Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive, Suite 300
||Anaheim Network Support Services
||468 N Camden Dr. #200
Beverly Hills, 90210
||Beverly Hills Network Support Services
||2102 Business Center Dr
||Irvine Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, 90266
||Manhattan Beach Network Support Services
||27201 Puerta Real, Suite 300
Mission Viejo, 92691
||Mission Viejo Network Support Services
||Ontario Airport Center, 337 N. Vineyard Avenue, Suite 400
||Ontario Network Support Services
||1055 E Colorado Blvd, 5th Floor
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, 91403
||Sherman Oaks Network Support Services