Fast and Affordable Online Support for Manhattan Beach IT Networks
Immediate Remote Technical Support for Manhattan Beach NetworksFor businesses located in Manhattan Beach or anywhere in the state of California, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the services of CISA and CISSP-certified security experts to help with high-level security design and diagnostic issues.

Progent's remote support experts offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to resolve the majority of network problems quickly. This lowers immediate costs since solutions accumulate minimal billable minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization benefits even more in incidental expenses by reducing or eliminating system downtime and associated costs due to business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting know-how is particularly important for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for online help is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you owe exclusively for the services that you receive. Unlike typical online support companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing do away with scenarios where fast fixes somehow end up as substantial tabs. Progent's skill at handling problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized technologies and field-proven processes which allow the highest degree of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent provides safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to access your company's environment remotely without breaching network security.

Progent's sophisticated technical support reporting system includes detailed records describing all support that Progent's customers have received. Progent's team consultants have access to the history of all help delivered to every Progent customer by any Progent engineer. This history of anomalies and responses is stored as a conveniently retrievable internal database that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and allow priority response from manufacturers' in-house product engineers with the result that Progent's online service experts can arrive at the best solutions promptly.

Remote technical services provided by Progent to clients in Manhattan Beach and throughout the state of California include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. Progent's ProSight series of network monitoring and management services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that all looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Billing charges for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows clients to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are intended for companies who don't have the budget to assemble and manage an internal Help Desk Call Center but who need fast access to a reliable Help Desk Call Center with professional phone support plus the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progent’s Virtual Call Center is intended for larger businesses and operates as a transparent supplement to your current Help Desk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to handle the most difficult computer system problems, or be available in overflow instances when your regular resources are swamped.

    Progent's Help Desk Call Center staff of experienced network professionals gives your clients in Manhattan Beach or anywhere in the state of California immediate communication with an effective technical support resource with extensive experience providing phone support and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center recognition as a key driver of company efficiency, and Progent's aim is to fix and not just record technical issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Group offers phone-based advanced engineering support and training in specific application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Manhattan Beach, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your environment so your IT support is proactive and automated. By anticipating looming issues before they grow into network outages, system monitoring can ward off disruptive and costly information system crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks powered by multiple platforms.
How Your Manhattan Beach Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Manhattan Beach or anywhere in the state of California, Progent's online computer support specialists can deliver expert and cost-effective system support whenever your company requires it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to fix computer problems quickly while avoiding the cost and lost time associated with on-premises support visits.

Even if your Manhattan Beach company has a regular independent support technician or employs an in-house organization that can handle day-to-day computer problems, Progent’s Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to deal with sudden network emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Companies in Manhattan Beach
Progent's remote IT consulting services allow your Manhattan Beach company to realize the benefits of immediate, enterprise-level network support without the cost of managing an in-house IT staff. Your information system will derive added business worth by being more available, efficient, and protected. Advantages to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most companies in Manhattan Beach and throughout California, nearby computer support resources, whether made up of independent consultants or an in-house IT staff, can take care of typical network problems. However, IT crises sometimes strike when local support personnel are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your usual support personnel. In these cases, Progent's on-call service professionals give you an easy, quick, and economical way to augment your regular resources and to convey valuable information to increase your capability to resolve downstream issues locally.

  • Less Dependence on Freelance Consultants
    For network support, smaller businesses often depend on independent freelance service providers. Although freelance consultants carry smaller internal costs than big support organizations and can often charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the absence of backup help may require your company to go without assistance during an emergency. As your network grows, system downtime and problems with vital applications are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of backup service expertise to insure your IT system is always available.

  • Create a Scalable Basis for Smooth Expansion
    Businesses often start with an information system created on a shoestring budget. Lacking a proper infrastructure, band-aid repairs can get thrown on top of a shaky foundation. When a company grows, stability and expandability problems can impede the productivity of the business. These badly built systems need careful assessment, intelligent strategic planning, and wide IT expertise to evolve to a system architecture that can deliver the stable foundation to meet critical business requirements and facilitate future expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller companies require advice and technical education to navigate through an ever more complicated array of technology options available for accelerating business growth and improving efficiency. These companies do not need a computer consultant who is motivated to earn a commission on a certain vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to align technical consulting with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical experience, fine tuned remote support tools, and familiarity with enterprise networking allow offices to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, at the forefront of network support, executing a broad variety of IT projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested approaches for applying computer knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises help per minute. As a result, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces little competition. Businesses who work with familiar independent service providers or who maintain internal support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, secure, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.