Fast Remote Help for Manhattan Beach Networks
For businesses in Manhattan Beach or anywhere in California, Progent provides remote support for networks based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex networking problems, plus the services of CISA and CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.
Progent's online support experts provide exceptional leverage because they have the real-world experience and have access to the sophisticated tools necessary to solve the majority of information system issues rapidly. This lowers immediate costs since solutions accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support know-how is particularly valuable for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.
Progent's pricing model for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the support that you receive. In contrast to typical remote service firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor repairs somehow end up as big bills. Progent's skill at handling problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of optimized technologies and field-proven methodologies that promote the highest degree of efficiency for remote consulting and repair for information systems of all sizes. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to access your company's network remotely without compromising corporate security.
Progent's advanced service reporting application includes thorough documentation describing the support that Progent's customers have been provided. Progent's team engineers have access to the records of support provided to every client by any consultant. This database of issues and fixes is structured as an easily searchable support database that enables Progent's online technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft open up additional vast technical knowledge bases and allow priority response from vendors' internal product engineers with the result that Progent's remote consulting experts can arrive at optimal resolutions in the least time.
Online services provided by Progent to clients in Manhattan Beach and anywhere in the state of California include:
Authorized Windows Expertise
Progent's Microsoft-expert remote service professionals can provide computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration consulting, Skype for Business planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop support services to assist you business to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure professionals, and certifies a consultant's networking knowledge at the expert level. CCIEs can handle even the most stubborn challenges surrounding network infrastructure design, integration, management, protection, and problem solving. Cisco CCIEs work closely with Cisco's internal engineers in analyzing problems with Cisco IOS network administration tools and developing workarounds or locating software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their deep expertise enables them to resolve problems rapidly. In typical cases, less experienced service providers can wrestle for hours or even days with the same problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network using the latest on-line support tools to perform fast, secure, and economical analysis and repair.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular family of networking devices. Cisco technology expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Aironet Wireless Access Points consulting help, Cisco WiFi controllers consulting, Cisco VPN Integration expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of system protection services to strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or assist your company to recuperate rapidly following a serious penetration. Security services available from Progent cover thorough information security and compliance analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; establishing secure techniques for off-site and mobile access; defending your messaging system against spam and directory harvest attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting support to help companies of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize local IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to address a broad spectrum of information technologies including network architecture, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in networks that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide emergency online help troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's leading enterprises. The ProSight series of outsourced network management services addresses all key facets of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Manhattan Beach Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk consulting services can assist you in building an effective new Call Center or revamping your current one, evaluating or modifying Call Center application software to meet the special needs of your corporation, or adding temporary phone support personnel to work with your internal Call Center team to deal with demanding situations such as software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center staff of seasoned network experts offers your computer users in Manhattan Beach or anywhere in the state of California immediate assistance from a large support group with substantial experience delivering telephone-based help and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk the reputation as a solid enabler of company success, and Progent's policy is to fix rather than merely document IT problems.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts staff provides phone-based advanced consulting support and training in special business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver businesses in Manhattan Beach, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so your computer support is proactive rather than reactive. By spotting looming problems before they cause network outages, proactive monitoring can avoid disruptive and costly information system failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems powered by a variety of OS platforms.
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Manhattan Beach or throughout the state of California, Progent's phone-based network support engineers can provide expert and affordable system help the instant your business requires it. Long experience delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to fix IT problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Manhattan Beach company works with a local freelance consultant or maintains a full time organization that can deal with common computer problems, Progentís Microsoft certified engineers can provide an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to solve unexpected system emergencies or particularly tough integration problems.
Benefits of Progent's IT Support for Offices in Manhattan Beach
Progent's online support services enable your Manhattan Beach business to realize the benefits of on-call, enterprise-class network support without the cost of managing an in-house IT organization. Your information system will acquire added strategic worth by being increasingly available, efficient, and protected. Advantages to your company include:
- Seamless virtual extension of your local IT resources
For most organizations in Manhattan Beach and throughout California, local network service resources, whether made up of independent consultants or an in-house maintenance staff, can resolve the majority of network issues. On the other hand, major troubles might strike when local support personnel are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your local service technicians. In these cases, Progent's online service professionals give you a convenient, quick, and budget-friendly way to supplement your regular resources and to transfer useful information to increase your ability to handle downstream issues locally.
- Less Reliance on Individual Consultants
For IT support, smaller organizations often rely on independent freelance service providers. While freelance service people have less overhead than big consulting firms and can often charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of fallback help may force your company to wait for assistance during an emergency. As your network expands, system downtime and trouble with vital software are more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service expertise to make sure your IT system is always up and running.
- Build a Solid Foundation for Seamless Expansion
Companies typically start with an information system created on a modest budget. Lacking a scalable framework, band-aid repairs often get thrown on top of a shaky foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. Such badly built systems need proper assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a system architecture able to offer the stable foundation to handle current business requirements and simplify future expansion.
- Work with Solution Providers Rather Than Product Sellers
Smaller businesses need guidance and technical education to negotiate an ever more complicated array of product alternatives capable of promoting business success and improving productivity. Businesses hardly need a computer consultant who is trying to earn a commission on a certain vendor's technology. IT consulting and product sales can result in a situation where the proposed
solution is built around a profitable product instead of the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align IT consulting with the best interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT expertise, refined support software, and familiarity with corporate IT enable businesses to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, at the front lines of network support, executing a wide range of IT tasks for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This ensures that you get not just world-class IT capability, but also a consultant with proven methods for applying computer knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you owe exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services provided during regular working hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Businesses who work with familiar independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide round-the-clock system monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.