Fast Remote Help for Manhattan Beach Networks
Urgent Phone Technical Support for Manhattan Beach SystemsFor organizations in Manhattan Beach or anywhere in California, Progent offers online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security consultants to handle advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated technology necessary to solve most network problems quickly. Efficient support reduces immediate expenses since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally in indirect expenses by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing model for online help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you receive. In contrast to many online service organizations, Progent asks for no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate scenarios where fast repairs manage to end up as major bills. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized tools and field-proven methodologies which promote the maximum level of efficiency for remote engineering help and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to link to your system remotely without violating corporate security.

Progent's proven technical support database application keeps extensive histories for all service that Progent's customers have been provided. Progent's team engineers have the benefit of the details of assistance provided to each Progent customer by any Progent engineer. This database of issues and repairs is stored as an easily exploitable support database that permits Progent's remote support experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other vast support databases and permit priority access to manufacturers' internal support staff with the result that Progent's remote service specialists are able to arrive at the best resolutions in the least time.

Remote technical support services provided by Progent to clients in Manhattan Beach and anywhere in the state of California include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same advanced technology deployed by some of the world's leading corporations. Progent's ProSight series of network monitoring and management services covers all key aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows clients to execute major initiatives within budget and on schedule. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent’s Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution built around the top PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk team of seasoned network consultants gives your customers in Manhattan Beach or anywhere in the state of California quick access to an effective technical support group with years of background providing phone consulting and online repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk the reputation as a solid enabler of company performance, and Progent's target is to solve and not merely report IT problems.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Group provides phone-based professional engineering support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Manhattan Beach, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your computer maintenance is proactive rather than reactive. By spotting possible problems before they result in network outages, remote monitoring can ward off inconvenient and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks powered by multiple platforms.
How Your Manhattan Beach Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Manhattan Beach or anywhere in the state of California, Progent's online network support engineers can provide professional and economical system help the moment your organization has to have it. More than a decade of offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to solve network problems rapidly while avoiding the cost and lost productivity that comes with in-person service visits.

Even if your Manhattan Beach organization has a regular independent consultant or maintains an in-house organization that can handle the majority of computer problems, Progent’s Microsoft certified consultants can still offer a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to deal with unexpected network crises or particularly tough integration projects.

Details of Progent's Online Computer Support for Manhattan Beach
Progent's phone help, Internet-based troubleshooting, system security consulting, and network management services offer offices in Manhattan Beach or anywhere in the state of California the greatest leverage for your support investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk call center support and network management, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the cost and administration overhead of running a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical background, fine tuned support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.