Immediate Online Troubleshooting for Manhattan Beach Information Networks
For organizations located in Manhattan Beach or anywhere in the state of California, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's online support engineers provide excellent leverage due to the fact that they have the practical experience and have access to the advanced tools required to resolve most network issues quickly. This reduces direct expenses because service calls accumulate fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization saves additionally in incidental costs by minimizing or eliminating system outages and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online consulting experience is especially important for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike many remote support companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where fast solutions manage to turn into substantial tabs. Progent's skill at solving technical issues quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven processes which ensure the maximum degree of effectiveness for remote technical support and repair for information systems of any size. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your computer system without breaching corporate security.
Progent's powerful technical support database application includes detailed documentation describing all support that Progent's clients have received. Progent's staff engineers have the benefit of the history of assistance rendered to each customer by any engineer. This database of issues and fixes is organized as a conveniently searchable support database that permits Progent's online support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast access to vendors' in-house product engineers so Progent's remote service specialists can find the best resolutions quickly.
Online technical services offered by Progent to clients in Manhattan Beach and throughout the state of California include:
Authorized MS Windows Support
Progent's Microsoft-certified online support engineers can deliver network problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration support, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop consulting and support services to help you company to deploy, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the top recognition for network engineers, and indicates a consultant's network technology skills at the master level. Cisco CCIEs know how to deal with even the most difficult challenges associated with network infrastructure planning, integration, management, compliance, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house engineers in isolating problems with IOS network management utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs are an exceptional value since their broad expertise permits them to find solutions for problems quickly. In typical cases, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment via state-of-the-art on-line support tools in order to provide quick, secure, and affordable diagnosis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Bervely Hills, CA 90210
||Beverly Hills Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's popular family of infrastructure appliances. Cisco infrastructure consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless AP layout and configuration, Aironet Access Points deployment services, Cisco WiFi controllers integration consulting, Cisco VPN and Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions to enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to clean up quickly following a serious breach. Security services offered by Progent include: in depth information security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious assaults; configuring firewalls; establishing secure mechanisms for remote and mobile connectivity; securing your email system against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support to help companies of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online support services to address a wide range of computer technologies such as network infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified management in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Windows or Linux-powered environments. Progent's group-based methodology for solving network problems promotes fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Major Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's top corporations. Progent's ProSight suite of network management outsourcing services addresses all key areas of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Manhattan Beach Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Call Center consulting support can aid you in creating an efficient new Help Desk or revamping your established one, evaluating or modifying Call Center application software to meet the particular requirements of your business, or providing occasional phone support personnel to supplement your internal Help Desk Call Center group during demanding situations such as software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk team of experienced network experts provides your clients in Manhattan Beach or anywhere in the state of California instant access to a dependable network service resource with substantial experience providing telephone-based support and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center recognition as a crucial enabler of company efficiency, and Progent's goal is to fix instead of just document IT problems.
- Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Group provides remote and in-depth engineering support and education in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Manhattan Beach, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so your IT support is proactive rather than reactive. By detecting possible issues before they evolve into network outages, remote monitoring can avoid inconvenient and costly information system failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that incorporate a variety of OS platforms.
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Manhattan Beach or anywhere in the state of California, Progent's phone-based computer support engineers are ready to provide expert and cost-effective system support whenever your company requires it. More than 15 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair IT problems rapidly while avoiding the cost and lost productivity that comes with on-site support visits.
Even if your Manhattan Beach company works with a local freelance consultant or employs an in-house organization that know how to handle ordinary computer issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to deal with sudden network emergencies or particularly complicated integration projects.
Details of Progent's Online Network Services for Manhattan Beach
Progent's online support, Internet-based repair, network security expertise, and system administration services give businesses in Manhattan Beach or anywhere in the state of California unparalleled leverage for your IT investment. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk services and network administration, Progent's experts can deliver your office enterprise-level IT support while permitting you to eliminate the expense and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Manhattan Beach and is also ideal for networks in more remote regions of California that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad selection of Microsoft support utilities, service information, and on-going training.
- Per Minute Billing to Minimize Expenses
Progent provides remote help on a per-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for online service and imposes no ongoing retainer for support services provided during regular business hours. This keeps you from facing big bills for simple repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco offers the services of on-staff professionals with skill in planning, deploying, and troubleshooting networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic support offerings consist of system integration, Microsoft Exchange Server expertise, network security design, and Help Desk Co-management services. Progent's Experts group offers in-depth consulting support in critical application areas. Help available from the Application Experts staff includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Management and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient one-stop resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive information technology solutions that fit the specific requirements of your company.
- Sophisticated Online Access Software
Secure online connectivity permits Progent's service experts to observe precisely what your users see. This makes it easier to find quick solutions to problems that might otherwise require an expensive personal service call. Cutting-edge online connectivity tools and experienced technicians combine to enable Progent to repair most network problems rapidly and affordably. Progent is an industry leader in offsite support and automated system tracking.
- Support for Mainstream VPN Gateways
Progent supports safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Support for High System Availability
For organizations with line-of-business applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-constrained offices whose clients require instant recourse to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, at the front lines of IT support, executing a broad range of IT projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just expert technical help, but also a support engineer with field-tested approaches for using technical knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site visits per minute. As a result, you owe just for received services. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for services delivered during regular business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Businesses who work with trusted freelance consultants or who employ internal support personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, secure, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your information network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.