Fast and Affordable Remote Technical Support for Manhattan Beach California Networks
For organizations in Manhattan Beach California, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting issues.
Progent's online support experts offer excellent leverage because they possess the practical experience and are equipped with the sophisticated tools necessary to resolve most information system problems rapidly. Efficient support lowers direct expenses since solutions require fewer billable minutes. Remote help also avoids the cost of sending an engineer to your office. Your company benefits even more in indirect expenses by reducing or eliminating system outages and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is especially helpful in environments that depend on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's billing policy for remote support is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the support that you actually get. In contrast to typical remote service firms, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and simple model for billing save you from scenarios where speedy. minor solutions somehow turn into major invoices. Progent's penchant for disposing of problems efficiently means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized technologies and field-tested methodologies that promote the highest degree of efficiency for remote consulting and repair for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to communicate with your system remotely without violating corporate security.
Progent's powerful technical support database system maintains extensive records for the support that Progent's customers have received. Progent's team engineers have access to the history of all help rendered to each client by every engineer. This history of issues and fixes is stored as a conveniently retrievable proprietary database that enables Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and allow priority access to manufacturers' in-house engineering staff so Progent's remote service specialists are able to determine the best solutions promptly.
Online support services offered by Progent to customers in Manhattan Beach California include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service engineers can provide network repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop services to assist you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network consultants, and indicates a person's network technology skills at the expert level. Cisco CCIEs know how to resolve even the most difficult challenges occurring in network infrastructure design, deployment, maintenance, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management tools and developing alternate approaches or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness since their depth of expertise enables them to solve problems quickly. In common instances, less seasoned service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment by means of sophisticated remote troubleshooting tools in order to provide fast, secure, and economical analysis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's CCIEs can provide consulting for the complete line of Cisco's popular selection of networking products. Cisco infrastructure expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch support, Cisco Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless AP planning and configuration, Aironet Wireless Access Points engineering expertise, Cisco wireless controllers support Services, Cisco Security and VPN engineering expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants can provide a range of system protection services that can strengthen the immunity of your Windows, macOS and OS X, or Linux network against assaults or assist your business to clean up rapidly following a damaging penetration. Security solutions offered by Progent cover comprehensive information security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; setting up firewalls; designing safe mechanisms for remote and mobile access; guarding your messaging infrastructure from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Progent can provide expert remote consulting support to help companies of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine local resources along with cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote support services to cover a broad array of information technologies such as network architecture, messaging solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server economization and simplified management in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from legacy systems to Windows or Linux-powered solutions. Progent's team-based methodology for resolving network issues enables fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services covers all critical aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so that all potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Manhattan Beach Business Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Call Center support programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk consulting support can aid you in creating an effective new Help Desk Call Center or enhancing your current organization, evaluating or enhancing Help Desk application software to meet the unique demands of your corporation, or providing occasional phone support personnel to work with your in-house Help Desk Call Center resources to deal with unusually busy situations such as software transitions, major updates, or installing brand new applications.
Progent's Call Center team of veteran information technology consultants provides your clients in Manhattan Beach California immediate access to an efficient technical support group with substantial background delivering phone support and online troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center perception as a key driver of business success, and Progent's intent is to fix rather than merely track network issues.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Team provides phone-based advanced consulting support and training in special business application areas such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, custom programming, and training for popular Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Manhattan Beach California online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your business so your computer support is proactive and automated. By uncovering looming issues before they result in full-scale emergencies, automated monitoring can head off disruptive and costly service failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments powered by a mix of platforms.
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Manhattan Beach California, Progent's online network support specialists can deliver professional and affordable system support the instant your company requires it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to solve network problems quickly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Manhattan Beach business deals with a regular freelance consultant or employs a full time IT staff that can handle common computer issues, Progentís Microsoft certified engineers can provide an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to address unexpected network crises or particularly challenging integration problems.
Advantages of Progent's IT Support for Organizations in Manhattan Beach California
Progent's online technical help services enable your Manhattan Beach company to have the advantages of on-call, enterprise-grade IT support without the cost of managing an in-house IT organization. Your information system will derive greater business worth by becoming more reliable, efficient, and protected. Advantages to your company include:
- Seamless virtual extension of your local support resources
For most businesses in Manhattan Beach California, local computer service providers, whether represented by independent consultants or an internal IT staff, can solve typical technical issues. However, major troubles can strike when your regular resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your local service personnel. In these instances, Progent's on-call support specialists offer a convenient, quick, and affordable way to augment your regular help and to convey useful information to improve your ability to handle downstream problems locally.
- Reduced Reliance on Freelance Service Providers
For IT maintenance, smaller offices often depend on individual freelance consultants. While freelance consultants have smaller overhead than big consulting firms and can often charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the lack of backup help may require your company to wait for help during an IT crisis. As your company expands, system unavailability and trouble with vital software are more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of backup service expertise to insure your IT system stays up and running.
- Build a Solid Basis for Smooth Growth
Businesses often start with an IT system implemented on a modest budget. Without a robust infrastructure, band-aid fixes often get piled on top of a weak foundation. As a network grows, reliability and scalability issues can impede the success of the organization. These poorly built systems need careful assessment, smart long-term planning, and extensive technical expertise to upgrade to a network infrastructure able to provide the solid foundation to handle critical business demands and simplify future growth.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller offices need advice and technical training to navigate through an increasingly complicated array of product alternatives available for promoting business success and improving productivity. They do not need a computer consultant who is attempting to earn a commission on a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed
solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to match technical expertise with the real needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical expertise, fine tuned support tools, and understanding of corporate IT allow businesses to avoid the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Line of Server Platforms
Progent can provide in-depth support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 integration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person help per minute. Consequently, you are billed just for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for support services provided during regular working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has few competitors. Businesses who utilize trusted freelance consultants or who employ internal support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.