Fast Remote Help for Manhattan Beach Networks
Urgent Remote Consulting for Manhattan Beach SystemsFor businesses in Manhattan Beach or anywhere in California, Progent provides remote support for networks based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex networking problems, plus the services of CISA and CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.

Progent's online support experts provide exceptional leverage because they have the real-world experience and have access to the sophisticated tools necessary to solve the majority of information system issues rapidly. This lowers immediate costs since solutions accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support know-how is particularly valuable for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the support that you receive. In contrast to typical remote service firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor repairs somehow end up as big bills. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of optimized technologies and field-proven methodologies that promote the highest degree of efficiency for remote consulting and repair for information systems of all sizes. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to access your company's network remotely without compromising corporate security.

Progent's advanced service reporting application includes thorough documentation describing the support that Progent's customers have been provided. Progent's team engineers have access to the records of support provided to every client by any consultant. This database of issues and fixes is structured as an easily searchable support database that enables Progent's online technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft open up additional vast technical knowledge bases and allow priority response from vendors' internal product engineers with the result that Progent's remote consulting experts can arrive at optimal resolutions in the least time.

Online services provided by Progent to clients in Manhattan Beach and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's leading enterprises. The ProSight series of outsourced network management services addresses all key facets of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk consulting services can assist you in building an effective new Call Center or revamping your current one, evaluating or modifying Call Center application software to meet the special needs of your corporation, or adding temporary phone support personnel to work with your internal Call Center team to deal with demanding situations such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Call Center staff of seasoned network experts offers your computer users in Manhattan Beach or anywhere in the state of California immediate assistance from a large support group with substantial experience delivering telephone-based help and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk the reputation as a solid enabler of company success, and Progent's policy is to fix rather than merely document IT problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts staff provides phone-based advanced consulting support and training in special business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Manhattan Beach, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so your computer support is proactive rather than reactive. By spotting looming problems before they cause network outages, proactive monitoring can avoid disruptive and costly information system failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems powered by a variety of OS platforms.
How Your Manhattan Beach Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Manhattan Beach or throughout the state of California, Progent's phone-based network support engineers can provide expert and affordable system help the instant your business requires it. Long experience delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to fix IT problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Manhattan Beach company works with a local freelance consultant or maintains a full time organization that can deal with common computer problems, Progent’s Microsoft certified engineers can provide an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to solve unexpected system emergencies or particularly tough integration problems.

Benefits of Progent's IT Support for Offices in Manhattan Beach
Progent's online support services enable your Manhattan Beach business to realize the benefits of on-call, enterprise-class network support without the cost of managing an in-house IT organization. Your information system will acquire added strategic worth by being increasingly available, efficient, and protected. Advantages to your company include:

  • Seamless virtual extension of your local IT resources
    For most organizations in Manhattan Beach and throughout California, local network service resources, whether made up of independent consultants or an in-house maintenance staff, can resolve the majority of network issues. On the other hand, major troubles might strike when local support personnel are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your local service technicians. In these cases, Progent's online service professionals give you a convenient, quick, and budget-friendly way to supplement your regular resources and to transfer useful information to increase your ability to handle downstream issues locally.

  • Less Reliance on Individual Consultants
    For IT support, smaller organizations often rely on independent freelance service providers. While freelance service people have less overhead than big consulting firms and can often charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of fallback help may force your company to wait for assistance during an emergency. As your network expands, system downtime and trouble with vital software are more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service expertise to make sure your IT system is always up and running.

  • Build a Solid Foundation for Seamless Expansion
    Companies typically start with an information system created on a modest budget. Lacking a scalable framework, band-aid repairs often get thrown on top of a shaky foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. Such badly built systems need proper assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a system architecture able to offer the stable foundation to handle current business requirements and simplify future expansion.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller businesses need guidance and technical education to negotiate an ever more complicated array of product alternatives capable of promoting business success and improving productivity. Businesses hardly need a computer consultant who is trying to earn a commission on a certain vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is built around a profitable product instead of the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align IT consulting with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT expertise, refined support software, and familiarity with corporate IT enable businesses to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, at the front lines of network support, executing a wide range of IT tasks for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This ensures that you get not just world-class IT capability, but also a consultant with proven methods for applying computer knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you owe exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services provided during regular working hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Businesses who work with familiar independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.