Immediate Online Support for Manhattan Beach California Computer Networks
For businesses located in Manhattan Beach California, Progent offers online support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's remote support engineers offer exceptional value because they have the practical experience and have access to the sophisticated technology needed to resolve the majority of network problems rapidly. Efficient support reduces immediate costs since solutions use up fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your company benefits even more with incidental expenses by minimizing or avoiding system outages and associated losses resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive online consulting expertise is particularly valuable in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's pricing policy for online support is structured to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are billed only for the support that you actually get. Unlike typical remote service companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing prevent scenarios where quick fixes somehow turn into large tabs. Progent's skill at solving problems quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of customized tools and proven methodologies that allow the maximum level of efficiency for remote help and repair for computer systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your network without breaching system security.
Progent's powerful customer support database application keeps thorough documentation of the service that Progent's customers have received. Progent's authorized consultants have the benefit of the records of services delivered to every customer by every consultant. This database of problems and solutions is organized as an easily searchable support knowledge base that allows Progent's remote support professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority access to vendors' internal product engineers with the result that Progent's remote consulting specialists can come up with the most efficient resolutions in the least time.
Online services available from Progent to clients in Manhattan Beach California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote support professionals can deliver computer system repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a broad range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration expertise, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop services to assist you company to install, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and certifies a consultant's technical knowledge at the expert level. CCIEs can deal with even the most complex issues associated with network planning, integration, maintenance, compliance, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or locating program patches. Cisco CCIEs provide excellent value since their deep expertise allows them to fix problems rapidly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system via state-of-the-art on-line troubleshooting technology in order to perform quick, secure, and economical diagnosis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of connectivity appliances. Cisco technology consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch support, Cisco Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless Access Points engineering help, Cisco wireless controllers support Services, Cisco VPN and Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security services that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or help you to clean up rapidly after a damaging breach. Security solutions available from Progent cover in depth network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; setting up firewalls; building safe techniques for off-site and mobile access; defending your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support services to help organizations of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that utilize local resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable process for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can generate reports to verify complete service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote support services to address a wide array of computer technologies such as system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from legacy applications to Windows or Linux-based solutions. Progent's team-based approach to solving technical problems enables fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.
Major Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The interview is intended to assess your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects. Billing charges for longer-term consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables clients to complete major initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Manhattan Beach Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Call Center service options for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting expertise can guide you in building an effective new Help Desk or enhancing your existing one, selecting or enhancing Help Desk Call Center software to address the special requirements of your corporation, or adding temporary online personnel to supplement your in-house Call Center group to deal with unusually busy scenarios like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of experienced network experts provides your workers in Manhattan Beach California fast contact with a reliable support resource with years of background offering telephone-based consulting and remote troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a major driver of business efficiency, and Progent's target is to solve rather than just document IT problems.
- Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts Team can supply remote advanced consulting expertise and training in key application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers companies in Manhattan Beach California remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your environment so your network support is proactive and automated. By detecting emerging problems before they evolve into downtime, proactive monitoring can ward off disruptive and expensive information system crises. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments that incorporate a variety of operating systems.
To contact Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Manhattan Beach California, Progent's phone-based network support specialists are ready to deliver professional and affordable IT support whenever your business requires it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to solve network problems rapidly while eliminating the cost and lost time that comes with on-premises support visits.
Even if your Manhattan Beach business deals with a local independent consultant or maintains an in-house organization that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the availability or the experience to solve unexpected network crises or particularly tough integration problems.
Benefits of Progent's IT Support for Companies in Manhattan Beach California
Progent's online support services enable your Manhattan Beach organization to have the benefits of immediate, expert IT support without the cost of managing a full-time IT organization. Your information system will acquire added business value by becoming increasingly available, efficient, and protected. Advantages to your business include:
- Seamless remote extension of your local IT resources
For most offices in Manhattan Beach California, local computer support providers, whether represented by independent consultants or an internal IT staff, can solve typical network issues. However, major troubles sometimes spring up when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local support people. In these cases, Progent's online service professionals give you a convenient, fast, and economical way to augment your local resources and to convey valuable knowledge to improve your ability to deal with future issues in-house.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller offices commonly depend on individual freelance service providers. Although freelance service people have smaller internal costs than big consulting companies and can often charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the absence of backup help may require your business to wait for assistance during an emergency. As your network expands, system unavailability and trouble with critical software become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve service experts to make sure your network is always up and running.
- Create a Scalable Foundation for Smooth Expansion
Organizations typically begin with an information architecture created on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get piled on top of an unstable foundation. When a company grows, reliability and expandability problems can hinder the productivity of the business. These poorly designed systems need careful assessment, smart long-term planning, and wide technical expertise to upgrade to a system infrastructure that can deliver the stable foundation to handle critical business demands and ease future growth.
- Work with Solution Providers Instead of Product Vendors
Smaller offices require advice and technical education to negotiate an ever more complex array of product options capable of promoting business success and enhancing productivity. These companies hardly need a computer consultant who is trying to resell a certain vendor's technology. IT support and product selling can lead to a situation where the recommended
solution is built around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align technical consulting with the best needs of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT knowledge, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Family of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Microsoft Windows Server 2008 support, Microsoft Windows 2003 maintenance, MS Exchange 2019 deployment, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site visits per minute. As a result, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no retainer for support services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation transmitted by each staff member to each client. The discipline of documenting and archiving service activity allows more efficient support and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.