Fast and Affordable Online Technical Support for Manhattan Beach California Networks
For companies located in Manhattan Beach California, Progent offers remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the assistance of CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's online technical support experts provide excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools needed to solve most network issues quickly. This reduces immediate costs because solutions accumulate fewer billable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization saves even more with incidental expenses by reducing or eliminating system downtime and associated losses resulting from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive online consulting know-how is especially important in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's billing model for remote support is designed to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you receive. Unlike typical remote support organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and simple model for pricing do away with situations where quick repairs somehow turn into large bills. Progent's penchant for disposing of technical issues efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized technologies and field-proven processes that promote the maximum degree of effectiveness for online consulting and repair for IT networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's remote service group to connect to your company's system remotely without compromising network security.
Progent's sophisticated service reporting application stores extensive documentation describing all service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of services rendered to each Progent client by every Progent engineer. This database of issues and repairs is organized as an easily accessible proprietary knowledge base that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit fast response from vendors' internal product engineers so Progent's remote service specialists can find the most efficient resolutions in the least time.
Remote support services provided by Progent to businesses in Manhattan Beach California include:
Authorized MS Windows Support
Progent's Microsoft-premier online support engineers can provide network problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration support, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop support services to help your business to deploy, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for network infrastructure consultants, and validates a person's network technology skills at the expert level. Cisco-qualified CCIEs know how to resolve the most complex issues surrounding network infrastructure design, deployment, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration utilities and coming up with workarounds or locating software patches. CCIEs represent an exceptional cost-effectiveness because their deep expertise permits them to solve problems quickly. In many cases, less experienced engineers can wrestle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can tie into your computer system by means of the latest remote troubleshooting tools in order to provide quick, secure, and affordable analysis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular selection of connectivity devices. Cisco networking consulting provided by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Wireless Access Points planning and integration support, Cisco WiFi controllers integration consulting, Cisco VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants can provide a variety of security services that can improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to clean up quickly following a damaging penetration. Security consulting services offered by Progent include: in depth data security and compliance analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from malicious assaults; setting up firewalls; designing safe techniques for off-site and mobile connectivity; guarding your messaging system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting services to help companies of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for recovering services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based support services to cover a wide range of information technologies such as network architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified management in networks that combine Linux-based systems with Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from older applications to MS Windows or Linux solutions. Progent's group-based methodology for solving network issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency online help troubleshooting problems within UNIX/Linux systems based on popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. Progent's ProSight suite of outsourced network management services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including protection, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special fields of information technology enables customers to execute major projects economically and on schedule. Progent's special online engineering services include:
How Your Manhattan Beach Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center team of veteran information technology professionals gives your computer users in Manhattan Beach California immediate access to a large network service resource with substantial experience offering phone consulting and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a crucial enabler of business efficiency, and Progent's aim is to solve instead of simply annotate network problems.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Group offers remote professional engineering expertise and education in special application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, custom development, and education services, see Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Manhattan Beach California online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your IT support is proactive rather than reactive. By anticipating possible issues before they expand into network outages, automated monitoring can minimize inconvenient and expensive network crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or networks based on a combination of OS platforms.
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Manhattan Beach California, Progent's online network support specialists are ready to provide expert and economical IT help the instant your business requires it. More than 15 years of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to solve computer problems quickly while avoiding the expense and lost time that comes with on-premises support visits.
Even if your Manhattan Beach organization deals with a regular independent support technician or employs a full time organization that can handle ordinary computer issues, Progentís Microsoft certified consultants are available to offer an easy and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to handle unexpected network emergencies or especially challenging integration projects.
Details of Progent's Online Computer Services for Manhattan Beach California
Progent's phone support, Internet-based repair, system security expertise, and network administration services offer companies in Manhattan Beach California the greatest leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your office world class network support while allowing you to avoid the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Manhattan Beach California and is also ideal for customers in more remote regions that lack consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad array of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Billing to Minimize Expenses
Progent provides online support on a by-the-minute basis, so you are billed only for the services you receive. Progent asks for no minimum charge for online service and requires no ongoing retainer for support services delivered during normal working hours. This protects you from paying big bills for quick fixes.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco offers help from authorized specialists with experience in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's basic support services include system integration, Microsoft Exchange Server consulting, network security planning, and Help Desk sharing services. Progent's Application Experts Team offers world-class consulting support for specific application areas. Support available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Design, and SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Application Development
MySQL Project Management and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient one-stop source for IT generalists and application experts, Progent can tailor timely, affordable, and comprehensive IT solutions that meet the unique needs of your business.
- Advanced Online Access Software
Protected online connectivity allows Progent's support experts to observe precisely what your users see. This makes it possible to find fast fixes to issues that could otherwise demand a costly onsite visit. State-of-the-art online connectivity software and experienced technicians combine to enable Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in online troubleshooting and remote network tracking.
- Support for Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- Round-the-Clock Support for Maximum System Uptime
For companies with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious businesses whose clients require instant recourse to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical knowledge, fine tuned support software, and understanding of enterprise networking enable offices to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does My Business Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of real-world professional background, in the trenches of network support, performing a wide variety of technical tasks for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This means that you get not only expert IT skills, but also a consultant with proven approaches for applying computer knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site help by the minute. As a result, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for support services provided during normal working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be forced to permit minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide scant documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every staff member to every customer. The practice of documenting and organizing support records results in more efficient service and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can save your information network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.