For small company network systems located throughout the state ofMaryland, Progent's Microsoft qualified consultants can deliver online support and troubleshooting to solve your computer network troubles fast and cost effectively. Progent has developed enterprise-class expertise, software tools, and support knowledge bases to diagnose and repair network problems without the cost and delays normally associated with onsite service visits.

If yourMarylandsmall business is situated beyond the larger metropolitan areas such asBaltimore, Columbia, Silver Spring, or Dundalk, your nearby computer support options may be limited in skills, or not available during an emergency. This results in a network that is unusable or causing productivity loss due to technical problems persisting for too long. Progentís team of seasoned network engineers average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a broad range of technical tasks for a diverse range of clients. This means you get not only the technical skills needed for the job, but an expert with field proven methods for applying that expertise to provide affordable network solutions.

Wide and In-depth Experience with Business Networks
Progentís group of over 100 network consultants means customers benefit from the leverage of more than 1,000 years of combined background and shared information to fix the most troublesome IT issues. Progentís certified network engineers have the know-how to find fixes fast and deliver them cost effectively.

Configuration Manager 2016 Hybrid Cloud Integration
System Center Configuration Manager 2016 automates application and device deployment and updating, simplifies security and compliance settings management, keeps track of network assets, guards against corporate data leakage, performs health reporting, allows safe end-user self service, and offers a common control mechanism for administering mixed-OS ecosystems based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud specialists can help you with any facet of planning, installing, using and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud, or hybrid networks.

Microsoft Desktop Virtualization Help
Microsoft's virtual desktop solutions lower the effort needed for network administrators to set up applications so they are standardized across a corporate user base, offer the ability to manage access to business data, and enable quick deployment of new or upgraded workstations. With Microsoft Windows Server 2016, the Terminal Services utility has been revamped and renamed Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind RDS simplifies desktop connectivity, improves performance, strengthens security, unifies management, and offers an almost transparent user environment. Progent's Windows Server 2016 consultants can assist you to evaluate the strategic benefits of Microsoft's desktop virtualization technologies, set up pilot and on-line environments, optimize your network architecture to accommodate virtual desktops effectively, evaluate and remediate security issues, and train your IT managers to utilize best practices to achieve a fast ROI from desktop virtualization.

Backup Expertise for a Remote Workforce
Progent can assist small and mid-size organization to plan, configure, verify and maintain data protection systems for work-from-home employees. To find out about Progent's backup/restore services for a remote workforce, go to backup/recovery solutions for at-home workers.

Wireless Site Survey
Progentís Wireless Site Survey assists you to plan and install a WiFi network customized for your facilities, providing your business a wireless solution that delivers the coverage, performance, capacity, QoS, data protection, and roaming capability your business needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more detailed onsite service. Progentís on-premises survey includes physical walkthroughs, spectrum and data protection audits of your current WLAN, analysis of your buildingís layout, measuring for radio frequency contention, RF propagation modeling, selection of the best placement for customer-specified WAPs such as Cisco Aironet indoor and outdoor APs, Meraki cloud-managed APs and Apple AirPort equipment, and a comprehensive report defining the new wireless network.

Automated Server Monitoring with Microsoft System Center 2016 Operations Manager Operations Manager
Progent provides a selection of Network Support Bundles based on the proactive problem solving capabilities of System Center Operations Manager, a next-generation server management software solution that tracks the reliability, speed and security of your information network and detects anomalies before they can bring down your system. To provide additional insight concerning the performance and robustness of your system environment, Progent can help you deploy and manage leading network monitoring software based on the Linux operating system.

Team Approach to Support and Technical Problem Escalation
Computer technologies have grown increasingly sophisticated. At the same time, typical small office networks include solution from dozens of different manufactures. This makes computer integration and maintenance increasingly difficult. It is impossible for even the most talented individual to have in-depth knowledge in all aspects of computer technology, or extensive hands-on experience in the enormous range of brands, versions, and updates that small businesses include in their information networks. Progent utilizes a team methodology to network support and relies on subject matter experts to bring in-depth skills when needed to fix the most intractable technical issues efficiently, at the lowest cost to you.

Progent's Integration and Training Services for Office Desktop and Office 365
Progent's Microsoft Office and Office 365 experts can assist businesses to integrate Microsoft Office desktop and Office 365 apps such as Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a seamless solution that offers quick return on investment and promotes improved business results. Progent can help your company to interface Microsoft Office or Office 365 applications with one another and with other key Microsoft technologies including SharePoint, Microsoft Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent can also help you to resolve compatibility issues with different versions of Microsoft Office desktop and can provide live online Office and Office 365 training to individual users or groups.

Progent's Consulting and Development Support for SQL Server 2014
Microsoft SQL Server 2014 includes major enhancements in key areas such as speed, availability, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that operates transparently across all types of applications including OLTP, data warehousing, and data analytics. Progent's Microsoft SQL Server 2014 consultants can deliver efficient online and onsite services such as system design, configuration, administration, troubleshooting, and software development expertise to help businesses of all sizes to achieve maximum business value from their SQL Server 2014 investment. In case you are currently running SQL Server 2014, Progent can help your company to perform a cost-effective transition to Microsoft SQL Server 2016.

Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, an integrated expansion of Unified Communications Manager (CUCM), is a unified voice messaging platform that accelerates collaboration by providing a variety of options for retrieving voice messages within a framework that is easy to deploy and manage. Cisco Unity Connection lets you read and manage voicemail from your email inbox, browser, Cisco Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), available in certain Cisco ISR routers, offers cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant functions for small to medium businesses and corporate branch offices with as many as 500 users. Progent's Cisco-certified CCIE consulting experts can provide Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting support to ensure that your voice messaging solution continues to deliver maximum business value.

Palo Alto Networks PA-Series Firewall Integration Consulting
Progent's Palo Alto Networks firewall consultants can show you how to choose, deploy, and manage Palo Alto Networks firewalls to create a next-generation security solution that extends across your on-premises and cloud assets and protects any user at any location with any endpoint device. To find out more, see Progent's Palo Alto Networks PA-Series firewall integration services.

Talk to a Progent Computer Support Expert
To see how you can access a Progent network support expert for online or on-premises assistance in #(state), phone 1-800-993-9400 or go to Online Network Help.



An index of content::

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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance improvement compared to Cisco's popular ASA 5500-X firewalls and offer centralized management of advanced cybersecurity features like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help your organization to plan and execute an efficient migration to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's subscription-based security services to create and centrally manage IT environments that include branch offices, data centers, and cloud resources.

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    Progentís Microsoft certified consultants offer small and mid-size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to install critical software quickly and automatically to appropriate users, reduce software expense and stay compliant by understanding patterns of usage, improve Windows protection by increasing your knowledge of vulnerability and by installing targeted updates, manage your mobile workforce through industry standards independent of connection or geography, and lower operational costs by fully utilizing the management functions incorporated into Windows. Progentís SMS engineers can show you how to use SMS effectively for automated software and application deployment, security patch administration, and asset tracking management including program and hardware inventory.

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    Progent's certified SharePoint 2019 and SharePoint Online experts offer affordable online and on-premises expertise, application development, and troubleshooting services for businesses of any size who intend to migrate to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist customers design and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based components into a cohesive intranet solution.

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    Progent's Cisco CCIE network consultants can assist your business to set up, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco IP phone consulting, and CUCM/CallManager software expertise.

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    Progent uses a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by every staff member to each client. The practice of documenting and organizing support activity results in more efficient support and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

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    Microsoft has made a strong effort to enable seamless hybrid networks that combine Office 365 and local Exchange deployments. This permits you to have some Exchange mailboxes located at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any facet of planning, implementing and debugging your hybrid Exchange network. Progent's Exchange specialists can provide as-needed support to help you resolve stubborn technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is completed on schedule and within budget.

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    Ubiquiti's UniFi family of Wi-Fi network devices includes a wide selection of Wave 2 802.11ax Wi-Fi access points, security gateways, and switches. Ubiquiti UniFi devices running throughout multiple sites with any number of APs can be remotely provisioned and administered using free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, optimization, troubleshooting, monitoring, and reporting. Progent offers the expertise of veteran Wi-Fi professionals who can help you to determine the benefits of Ubiquitiís UniFi products for your environment and assist you to design, install, manage, and troubleshoot your UniFi ecosystem.

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    Progent can assist your business in any and all facets of your migration to Microsoft Exchange Server 2016 including designing high availability infrastructure for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; determining mass storage capacity required for your virtual machines, databases and logs; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, configuring and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and configuring Outlook on the web.

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    VMware's popular Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent process for restoring services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.

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    If you are an information technology consultant with technical support expertise, joining Progent and helping Progent's clients will enhance your skills via interaction with our staff of motivated, high-output consultants. Progent's focus on providing IT expertise and technical help to small companies will offer you the opportunity to consult in depth with decision makers and contribute significantly to the growth of exciting companies. Also, Our virtual office environment offers state-of-the-art tools for off-site service and wireless connectivity to allow you to deliver speedy solutions when you take on mission-critical problems.

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    Progentís Microsoft certified professionals can offer small and mid-sized companies advanced Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that enables the speedy development of enterprise-class business programs that can give your business a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and beyond the firewall. In addition to offering expertise, support and troubleshooting services, Progentís SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your information network. Progent can also help you upgrade from older versions of Microsoft SQL Server to SQL Server 2005.

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    Progent's Microsoft-certified SQL Server 2017 experts can help you to assess the business benefits of migrating to SQL Server 2017 and can help your organization to design and implement an efficient migration of your current SQL Server environment to any network model including onsite, cloud-hosted, or hybrid. Progent's SQL Server experts can provide online or onsite support ranging from on-demand design review or troubleshooting to end-to-end project management and co-management to ensure your SQL Server 2017 initiative is successfully completed on schedule and within budget.

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    Progent can provide cost-effective remote support to help companies to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design, testing, deployment, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security.

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  • Top Ranked Remote Consulting System Center 2016 and Windows Server 2016
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    Progent has over a decade of experience configuring, maintaining and troubleshooting the core components that make up Microsoft System Center and can assist you to plan, configure, support, and repair your System Center ecosystem to maximize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent's consultants can assist you to upgrade to the current edition of System Center from an older one or from a third-party datacenter management solution to deliver the benefits of enterprise-class deployment, management automation, security and compliance, plus datacenter and application performance monitoring.

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    Progent's pricing policy is to charge for phone support and on-site visits per minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for services delivered during normal working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you won't be forced to permit less critical problems to fester.

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    Testing SonicWall VPN

    Progent's SonicWall firewall experts can show you how to deploy, maintain, and tune SonicWall firewall/VPN products including the current SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and GIAC-certified network security experts can help you incorporate SonicWall firewalls into an end-to-end network protection solution and design security into your corporate operations.

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  • Microsoft Exchange Server 2003 Technology Consulting
    Emergency Microsoft Exchange 2003 Computer Outsourcing

    Progent's Microsoft-certified professionals have more than 10 years of background delivering unified communications support for customers that range from small offices to global corporations. Progent offers affordable support for all versions of Microsoft Exchange Server to strengthen email and virus protection, configure fault tolerant email systems, and implement off-site and mobile email access. Progentís Microsoft Exchange consulting services can help you in planning and executing a migration from an outdated SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Exchange Server 2016. Progent also offers support for Windows 8, Windows 7, and Windows XP desktops using Office Outlook and can show you how to integrate Microsoft Outlook Web App for all major browsers. For e-mail virus protection, spam blocking and outbound data leak prevention, Progent offers Email Guard email filtering and encryption.

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  • Top Quality Cisco VoIP Phones and IM Remote Technical Support SPA500 Series IP Phone IT Consulting
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  • Top Rated Office 365 Deployment Readiness Support and Help Office 365 hybrid solutions for Exchange Consultants
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  • Windows 7 Evaluation Computer Consultant Windows 7 Upgrade Remote Troubleshooting
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  • Juniper SSG Series Gateway Cybersecurity Team
    24x7 Juniper SSG520M Router Security Firms

    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Progent's ProSight Virtual hosting services offer small businesses a variety of advantages including reduced capital expenditures, reductions in operational costs, improved management focus, enterprise-class security, greater availability, and regulatory compliance.

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  • Exchange 2013 Compliance Consulting Services
    Exchange Server 2013 Technology Consulting Services

    Microsoft Exchange 2013 incorporates significant improvements to the capabilities of Microsoft Exchange Server 2010 and delivers powerful new features as well as a redesigned structure. These enhancements affect vital areas such as ease of administration, availability, security, operational costs, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you evaluate the possible business benefits of migrating to Microsoft Exchange Server 2013, design an efficient validation and deployment plan, and educate your IT staff to manage your Microsoft Exchange 2013 environment. Progent also offers ongoing online consulting and management for Microsoft Exchange 2013.

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