Maryland Computer Network Technical Support

If your Maryland organization is located beyond the larger metropolitan areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your local computer support options may be limited in expertise, or not available during an emergency. This can result in a network that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progent’s staff of field proven network engineers average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a extensive range of clients. This means you obtain not only the technical skills needed for the job, but a professional with field proven methods for applying that expertise to assist with affordable network solutions.

Immediate Help for Urgent Problems
With Progent’s urgent online network troubleshooting services, your company can receive immediate support for problems that are causing lost productivity. Online help eliminates the long delay and increased expense associated with in-person network support. For typical network administration work, Progent’s remote support consultants can complete most jobs within minutes of a request, instead of requiring your company to live with a problem for hours for on-site help to show up.

Easy Engagement and Pricing Model
Progent's simple per-minute billing policy requires no complex contracts, retainers or hidden charges. Many other support companies have minimum billable time or other additional fees that increase service. For remote support during regular working hours, you only get billed for the time spent resolving your problem. If it only requires ten minutes to solve your issue, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you pay only for the time when a Progent consultant is actually on premises solving your issues. Just Progent's value priced by-the-minute rate. For emergency same-day onsite service calls, you might be billed for our consultant's travel time, but never a higher emergency rate. Since Progent maintains a large pool of engineers located within the entire service territory, an available engineer is typically near to help. Progent can in addition dispatch onsite support to the majority of zip codes in the United States within 24 hours of receiving a support call. Progent's online support group has delivered help to small companies in every state (See Progent's customer testimonials.)

ProSight Network Audits for Assessing Network Health
Prosight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable and safer Active Directory implementation. Both versions also offer the long-term advantages of state-of-the-art remote network monitoring and management technology. These benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. For details about ProSight Network Health Checks and to view sample reports, go to ProSight Network Audits.

Progent's Integration and Development Services for SQL Server 2016
SQL Server 2016 introduces significant enhancements in speed, scale, data security, uptime, BOYD support, plus built-in business intelligence. Innovations include PolyBase for handling relational and non-relational files in one appliance for data warehousing, Hadoop integration, Always Encrypted mode, Mobile Report Publisher, and centralized control over on-premises and cloud-based resources. Progent's Microsoft-certified SQL Server 2016 consultants offer online and on-premises expertise to help organizations of all sizes to design, implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

IT Support for Local Governments
Progent has a long background providing a broad range of online network consulting and urgent troubleshooting services to local governments and school districts across the United States. Progent is among the industry’s pioneers in delivering advanced online IT consulting and has delivered IT support to clients in all 50 states. Progent's remote IT support for local governments eliminates travel costs and solves issues more quickly than on-premises service calls.

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering along with replication to provide rapid, zero data loss disaster recovery between sites located up to 185 miles apart from each other. Progent can provide access to a NetApp MetroCluster consultant who can help you to design, deploy, manage, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can ensure you adhere to best practices for configuring your MetroCluster environment by providing help with tasks such as assigning disk pools, determining plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a configuration replication network between your storage clusters, and testing your MetroCluster disaster recovery system to show compliance with information assurance standards and government requirements.

Online Support for Microsoft Windows and Cisco-based Network Environments
Progent’s Technical Response Center offers world-class remote support for Windows and Cisco-based networks Nationwide. Progent's certified engineers have the expertise to help you to analyze and solve difficult network problems rapidly and cost effectively. The breadth of information technology expertise represented by Progent's staff of engineers makes it possible to escalate even the toughest issues to appropriate specialists as required. Whether you need one-time phone support and online repair or continuing access to a Help Desk Call Center, Progent's experts can provide your company with enterprise-level expertise without the cost and management overhead of running a large internal support group.

Microsoft System Center 2016 Planning and Integration
Microsoft System Center 2016 delivers major improvements for managing hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

Consulting and Troubleshooting Expertise for System Center 2016 Operations Manager
Microsoft System Center 2016 Operations Manager helps to promote consistent performance and maximum availability for critical applications by providing centralized, cross-platform tracking of IT infrastructure deployed throughout on-premises systems and private and public clouds. Progent's SCOM consulting team can provide world-class online and onsite support to assist organizations of any size to design, implement, optimize, update and troubleshoot SCOM 2016 deployments. Progent's SCOM 2016 consultants can help you to migrate to Operations Manager 2016 from earlier versions or from other IT infrastructure monitoring platforms, or integrate multiple monitoring systems into a unified IT management ecosystem. Progent can also show you how to expand your Operations Manager 2016 scope to include resources based in public clouds by providing Azure integration consulting and Amazon AWS hybrid cloud solutions.

Expert Wireless Consulting and Support
Progent's wireless solutions consultants offer broad expertise in the integration and support of wireless networking technology and can help you to design, deploy, manage and repair wireless solutions that are secure, robust, scalable, easy to manage and operate, ready to handle your vital workloads, and transparently incorporated into hybrid cloud networks. Remote and onsite expertise provided by Progent span a selection of wireless solutions such as smartphone management, Wi-Fi network infrastructure design and installation, Wi-Fi site surveys, Cisco wireless VoIP phone configuration and troubleshooting, and building-to-building wireless connections.

Cisco ASA Firewall and PIX Firewall and Firepower Services Consulting
The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver substantially more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can assist you to maintain your current PIX or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist you to design, configure, optimize, manage and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

Microsoft Exchange 2019 Planning and Configuration Services
Progent can help your organization in any phase of your upgrade to Microsoft Exchange 2019 such as configuring Windows Server 2019 as a host for Exchange; designing HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; migrating mailboxes; designing and configuring Hyper-V; setting up hardware load balancing (HLB); setting up DAG groups with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with O365; and setting up Outlook. For details, visit Progent's Microsoft Exchange Server 2019 integration services.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting to help businesses of any size to plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help your company to assess the business value of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.

Cisco Unified Messaging and Collaboration Consulting Services
Progent offers remote or on-premises access to a Cisco Certified Internetwork Expert (CCIE) specialist to help you to plan, deploy, manage and troubleshoot unified communications networks built on Cisco Unified Communication technology in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications engineers have in-depth backgrounds assisting companies of all sizes to build collaboration ecosystems by providing services such as Unified Communications Manager (Unified CM) and Cisco CallManager system design and deployment, Voice over IP and video phones and soft phones setup, and wireless VoIP phone solutions. Progent's consultants can help you with Cisco's entire portfolio of Unified Communications applications such as Jabber, WebEx, Unity Connection, Cisco Unified Contact Center Express, and Unified Attendant Console.

Contact a Progent Network Support Expert
To learn how to access a Progent network support expert for remote or onsite expertise in #(state), call 1-800-993-9400 or visit Remote Network Help.

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