For small business network systems located within the state of Maryland, Progent's Microsoft and Cisco qualified technical team members can provide phone support and remote troubleshooting to resolve your network systems issues fast and cost effectively. Progent has developed top-notch skills, advanced software tools, and support knowledge bases to diagnose and fix computer network problems while avoiding the high cost and time delays normally associated with on-site technical service visits.

If your Maryland small business is situated beyond the larger urban areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your local computer support options may be limited in technical expertise, or not available during urgent situations. This can result in a network environment that is unstable or causing wasted time due to technical issues continuing for too long. Progent’s team of seasoned network professionals average more than ten years of real-world computer industry experience, in the trenches of network support, performing a extensive range of technical projects for a extensive range of clients. This means you obtain not only the technical competency needed for the task, but a consultant with field proven methods for applying those skills to deliver affordable network solutions.

Disaster Recovery/Business Continuity Planning Support Services
Progent can provide advanced remote consulting for business continuity planning, validation, and training to assist your company to prepare for possible disasters, minimize downtime for your essential IT functions, avoid data loss, and comply with regulatory mandates and contractual requirements. Progent's business continuity experts can work closely with your management and IT support staff to perform risk and business impact evaluation, define interdependencies, specify human and physical resources needed to operate your organization, prioritize key IT functions and specify acceptable restoration times, qualify colocation centers, configure secure offsite connectivity for crucial employees, plan notification systems and define responsibilities for staff, write a comprehensive recovery and test plan, and provide training for management and technical staff to execute the agreed upon solution. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how to design and build a cost-effective disaster recovery solution for hybrid cloud deployments using failover cluster technology field-tested in Microsoft's massive Azure cloud.

SharePoint 2019 and SharePoint Online Support
SharePoint 2019 offers the modern experience of cloud-hosted SharePoint Online, serving as a transitional release between the traditional UI of SharePoint 2016 and the modern SharePoint experience. Progent's certified SharePoint 2019 and SharePoint Online consultants can provide affordable online and on-premises consulting expertise, application development, and technical support services for businesses of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help you design and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud-based components into a cohesive information management system. To find out more, see SharePoint 2019 and SharePoint Online services.

Unified Communications Manager and Cisco Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (Unified CM), originally branded CallManager, is the center of Cisco's communications and collaboration platform. Cisco Unified CM and Cisco Unified CM Express (CME) provide a location-independent IP-PBX by integrating with unified messaging apps like Unified CM IM and Presence Service, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's CCIE-certified CUCM and CallManager experts can help with any facet of CUCM setup and troubleshooting in areas that include integrating VoIP phones and desktop video IP phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE networking support, designing Cisco UCS server clustering solutions for high availability, and integration with Microsoft Exchange Server.

Simple Engagement and Billing Model
Progent's simple by-the-minute billing model has no complicated contracts, retainers or hidden charges. Many competitors have minimum billable time or other extra fees that drive up support costs. For remote support during regular working hours, you pay only for the actual time spent working on your issue. If it only requires ten minutes to fix your issue, then you are only billed for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you pay only for the time when Progent's team member is actually onsite solving your issues. Just Progent's competitive per-minute rate. For emergency same-day on-site service calls, you may be charged for our expert’s travel time, but never an increased emergency rate. Because Progent has a large pool of expert consultants located within the entire service territory, an available expert is usually close by to help. Progent can also offer on-premises service to the majority of zip codes in the U.S. within one business day of answering a support call. Progent's online support group has provided help to small companies in every state (Refer to Progent's nationwide testimonials.)

ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring endpoint protection (EPP) solution utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's complete ProSight family of affordable network monitoring and management services for small and mid-size businesses.

Design and Configuration Support for Meraki Indoor and Outdoor Wireless APs
Progent's Meraki Wi-Fi AP consultants offer remote and onsite support services to help businesses of all sizes to design, deploy, maintain, expand or debug Wi-Fi systems that utilize Cisco Meraki cloud-managed wireless access points. Progent can assist you to configure and manage Cisco's Meraki-based Wi-Fi infrastructure for environments that can range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products such as switches, routers and ASA firewalls to build a seamless network infrastructure that delivers identical access, performance, security, manageability and uptime for wired and Wi-Fi clients regardless of their location or device. (See Cisco Meraki switches consulting services.)

System Center 2016 Consulting Services
System Center 2016 delivers important enhancements in the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; unified management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

Linux Consulting and UNIX/Windows Integration
If your company network combines Linux technology with Microsoft Windows, Progent can help you to incorporate your servers into a cohesive network that permits all your operating systems to coexist peacefully for simpler management, transparent dataflow, fault tolerance, enhanced performance, and tight security. If you are writing or testing Linux applications on a network that includes Microsoft-powered servers, desktops, and applications, Progent offers comprehensive IT outsourcing that frees you to focus on your area of expertise.

Microsoft SQL Server Software Programming
Progent's SQL Server application programmers can help your organization to build and support database applications that utilize the SQL Server database platform. Progent follows industry best practices to build efficient, easy-to-manage SQL Server database applications and knows how to work with a client's IT staff to deliver programs in a timely and affordable manner. Progent for can help you to build Microsoft SQL Server applications by offering a broad selection of consulting support services including functional specs, database modeling, ETL development, T-SQL programming, software installation, capacity planning, performance tuning, backup/recovery, clustering and virtualization, consolidation of stored procedures, replication mechanisms, security and compliance, and business continuity.

Progent's Integration Services for Windows Server Essentials
Windows Server Essentials is an affordable, versatile operating system that enables small organizations to transition from the traditional stand-alone on-premises datacenter to the contemporary hybrid networking model that includes local and virtualized cloud-based resources. Progent's certified Windows Server Essentials consultants can provide budget-friendly remote consulting and troubleshooting for Windows Server 2012 R2 Essentials. Progent can help you to evaluate the potential productivity and cost advantages of migrating to Essentials and implementing a hybrid on-premises/cloud model for your network environment. Progent can provide comprehensive project management to help you design and execute a smooth move to Windows Server Essentials, Office 365, and other Azure Cloud applications and services. (Find out about Progent's Office 365 integration solutions with on-premises Exchange deployments and Azure integration consulting.) Progent can also provide as-needed consulting, technical support, and customized training.

Spam/Virus Filtering and Email Encryption
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Read more about the complete ProSight portfolio of low-cost network management outsourcing services for small and mid-size organizations.

Microsoft Windows Server 2012 R2 Migration and Support
Progent's certified Windows Server 2012 support experts can help you to assess the benefits of Windows Server 2012 R2 for your organization, develop pilot environments and migration plans, optimize your network infrastructure for local, multi-site, cloud-based, and partial-cloud environments, train your IT support, team, create an enterprise-wide security strategy, streamline IT management, help with creating applications, and generate and validate a disaster recovery/business continuity plan. If you are thinking about migrating from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid solutions consultants can help you to assess the value of Windows Server 2016 for your business and plan and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model.

Active Directory (AD) Design and Troubleshooting Consulting
Progent's Microsoft-certified Active Directory consultants have extensive knowledge troubleshooting complex Active Directory issues such as server replication problems, multi-domain partition configurations, lost Active Directory objects, removal of evaluation application configuration objects in on-line Active Directory environment, and fixing of unsuccessful installations of AD and AD-integrated applications. Progent is also experienced in using “expert only” AD tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also suggest deployment techniques that address key issues such as Active Directory naming standards, hierarchical structure, IT management structure, utilization and design of group policy objects, plus security and auditing specifications. Progent can also analyze the impacts of alternate server and service implementations on capability and speed. Progent can help companies to plan and implement deployments of Active Directory Domain Services by providing Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud solutions.

Get in Touch with a Progent Computer Consultant
To learn how you can access a Progent network support expert for remote or on-premises support in , call 1-800-993-9400 or visit Remote Network Help.