For office computer networks located throughout the state ofMaryland, Progent's Microsoft and Cisco qualified technical team members can deliver online help and remote troubleshooting to resolve your computer network troubles quickly and cost effectively. Progent has acquired top-notch skills, software tools, and support databases to identify and fix IT problems without the cost and time delays normally associated with on-site service visits.

If yourMarylandbusiness is located beyond the larger metropolitan areas such asBaltimore, Columbia, Silver Spring, or Dundalk, your local network support options may be limited in technical expertise, or not available during an emergency. This can result in a computer network that is unusable or causing efficiency loss due to technical problems continuing for too long. Progentís staff of network engineers average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a large variety of technical projects for a varied range of clients. This means you get not just the technical competency needed for the task, but a consultant with demonstrated methods for applying those skills to deliver excellent network solutions.

Microsoft Desktop Virtualization Consulting Services
Microsoft's desktop virtualization solutions reduce the work required for IT administrators to deploy software programs so that they are standardized throughout an entire workforce, provide the power to control access to critical information, and allow quick deployment of additional or upgraded workstations. With Microsoft Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services. Microsoft's innovative VDI infrastructure behind RDS streamlines desktop connectivity, enhances performance, tightens security, unifies management, and provides a nearly transparent user experience. Progent's Windows Server 2016 engineers can assist your company to evaluate the strategic advantages of Microsoft's virtual desktop technologies, configure pilot and on-line deployments, optimize your network infrastructure to support virtualized desktops effectively, evaluate and resolve security problems, and educate your IT managers to follow best practices to gain maximum payback from desktop virtualization.

Power BI Solutions
Progent's Power BI consultants can help you to design, deploy, manage, update or troubleshoot your Power BI environment. Progent can also assist you to prepare your target data for Microsoft Power BI reports and dashboards. Progent can help you implement and manage an on-premises, cloud based, or hybrid network model for Power BI. For details, see Progent's Power BI solutions.

SharePoint 2019 Server Configuration and Development Expertise
SharePoint 2019 delivers the modern experience of SharePoint Online, providing a transitional product that bridges the traditional experience of SharePoint 2016 and the modern SharePoint environment. Progent's certified SharePoint 2019 and SharePoint Online consultants can provide economical remote and on-premises expertise, application development, and technical support services for organizations of all sizes who intend to migrate to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist you plan and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud infrastructure into a seamless intranet system. To find out more, see SharePoint 2019 configuration and development expertise.

Oracle Database Administration Support and Software Programming
Progent can provide affordable access to an Oracle consultant for Oracle database administration services or an Oracle application developer. Progent can help your business to develop efficient mechanisms for critical Oracle DBA activities including database tuning, backup/recovery processes, and information security, or train your in-house personnel how to use industry best practices for simplifying major management procedures. Progent can in addition offer the support of a PL/SQL programmer to assist you to build, test, enhance, or port Oracle-based applications that can vary from forms to data-driven web sites. Progent has skill using Oracle SQL Developer, SQL *Plus, and JDeveloper and can also assist you to tune existing SQL programs by utilizing Oracle's SQL Tuning Advisor.

World-class Cisco Support from Experienced CCIE-certified Engineers
Progent can provide convenient, quick, and economical access to Cisco CCIE Certified support professionals. Cisco Certified Internetwork Experts are elite networking gurus who are awarded this top-level classification only through strenuous testing by Cisco. CCIEs are able to handle even the most complicated issues associated with network architecture, implementation, troubleshooting, and support. Progentís CCIE consultants cooperate closely with Cisco in-house staff in analyzing issues with Cisco's IOS platform and developing workarounds or obtaining software updates to resolve problems. Progent can provide quick contact with a CCIE by telephone so you can get immediate assistance for tough network troubles that are impacting worker productivity but are outside the expertise of your usual network support providers.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting and management service provides complete hosting of a small organization's servers in a solution that gives the maximum level of dependability and scalability and is also easy to move to another host. Progent's Private Cloud hosting and management options are based on proven virtualization technologies that enable small companies with multi- platform environments to save significantly on the costs of capital investments, infrastructure support, and IT administration while benefiting from enterprise-class reliability and an unmatched degree of vendor flexibility. Find out about Progent's ProSight portfolio of managed services for small and mid-size businesses.

Remote Support for Microsoft Windows Server 2008
The sophistication and integration demands of Microsoft Windows Server 2008 calls for an information technology professional with real-world experience and broad knowledge in architecting and building cohesive end-to-end business information networks. The professional experience of Progent's seasoned Windows Server experts, averaging over 10 years of background supporting Microsoft-powered technology, helps insure your success in maintaining and managing your Microsoft Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 consultants can also help you to assess the benefits of upgrading from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are considering creating a hybrid architecture that integrates on-premises systems with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid integration.

Windows 8.1 Administration and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 experts can provide a variety of IT outsourcing and co-sourcing services to assist organizations of any size to maintain, manage, and troubleshoot environments that incorporate workstations, notebooks, tablets, or Windows phones powered by Windows 8.1. Progent's consultants can also provide Windows 10 migration assistance.

NetDocuments Expert Support
NetDocuments is a cloud-based document management system (DMS) built for law practices. Progent offers the services of NetDocs specialists who can provide expert guidance to help your organization to plan, configure, manage, optimize, or troubleshoot a document management system solution based on NetDocuments. For information about Progent's consulting expertise for NetDocs, see NetDocs DMS expert support.

Cisco ASA Firewall and PIX Firewall and Firepower Services Consulting
The current Cisco ASA 5500-X Family of firewalls with Firepower Services offer substantially more performance than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-premier CCIE network consultants can assist you to manage your legacy PIX or Cisco ASA 5500 security appliances and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and onsite support for ASA 5500-X firewalls with Firepower Services and can help you to design, integrate, optimize, administer and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

System Center 2016 Consultants
Microsoft System Center 2016 delivers important enhancements for managing hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; unified management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

Response Time of Progent's TRC for Remote Support
Progent's Technical Response Center is dedicated to providing the best level of online IT support services possible for urgent and non-critical problems. For emergency problems that impact many users, crucial people, or a mission-critical program, the Technical Response Center can respond within an hour. For non-critical problems, the TRC will in less than two hours. Regardless of criticality, your ticket will be created promptly and correctly, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you on each corrected problem to make sure you are comfortable with the outcome and willing to close out the trouble ticket. Learn more details about Progent's Technical Response Center Customer Commitment.

Expert Wireless Consulting and Support Services
Progent's wireless solutions consultants have wide-ranging expertise in the integration and maintenance of wireless information technology and can help your IT team to plan, configure, administer and troubleshoot wireless ecosystems that are compliant, resilient, scalable, simple to administer and operate, able to handle your vital applications, and transparently integrated into hybrid cloud networks. Online and onsite Consulting services provided by Progent cover a selection of wireless technologies such as smartphone and tablet integration, Wi-Fi network infrastructure design and deployment, wireless site surveys, wireless IP phone configuration, and building-to-building wireless connections.

VMware NSX Virtual Networking
VMware's NSX network virtualization technology enables you to create complete logical networks in software. NSX allows virtual networks to be deployed instantly and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure. VMware Site Recovery Manager (SRM) supports automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also permits transparent testing for disaster recovery, updates and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. When used with VMware's NSX network virtualization technology, VMware SRM can quickly restore the entire logical network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help you to plan, deploy, test and administer a DR solution based on VMware SRM and VMware NSX.

Contact a Progent Network Support Expert
To see how you can access a Progent computer consultant for online or onsite expertise, call 1-800-993-9400 or visit Online Network Support.



An index of content::


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