For office networks located within the state ofMaryland, Progent's Microsoft certified professionals can provide remote phone assistance and troubleshooting to fix your computer network troubles fast and cost effectively. Progent has developed enterprise-level expertise, software utilities, and support knowledge bases to troubleshoot and fix network problems without the high cost and time delays associated with on-site technical service visits.

If yourMarylandcompany is situated beyond the larger urban areas such asBaltimore, Columbia, Silver Spring, or Dundalk, your local computer support options may be limited in technical capability, or not available during an emergency. This results in a office network that is unstable or causing efficiency loss due to technical issues continuing for too long. Progentís group of seasoned network engineers average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a broad range of clients. This means you obtain not just the technical skills needed for the task, but an expert with field proven methods for applying those skills to deliver cost effective network solutions.

Citrix Virtual Desktop Engineering Support
Progent's Citrix-certified virtual desktop experts can assist you to plan, install, administer, and troubleshoot a virtualized Windows application delivery and management solution by providing Citrix XenDesktop consulting and XenApp support services. Progent's Cisco CCIE network engineers can show you how to optimize your infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter support experts can help your organization to manage and support a remote datacenter that features high availability, advanced security, and rapid disaster recovery. Progent's Citrix technology experts can also assist you with other virtualization products from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V integration.

Some Examples of Online Support Services Offered by Progent for Cisco Routers
Among the typical remote Cisco router consulting services offered by Progent are setting up domain name, IP addressing, routing tables, T1, security logon banner and user accounts; setting up iBGP, aggregate routing, BGP to EIGRP redistribution, and ECN gateways; reviewing NAT configurations, routing tables, line settings and BGP peering arrangements; installing current IOS image; setting up and confirming failover; fixing VPN problems; making a network diagram and documenting router setup; plus security and disaster recovery strategy.

Best Practices Followed by Seasoned Consultants
Many organizations situated away from cities with ample expert consultants resort to poorly trained or unseasoned local consultants for vital IT support. This can result in a system that is undependable or unproductive. Progentís team of Microsoft and Cisco premier consultants average more than a decade of hands-on industry experience, in the front lines of network support, performing a wide array of information system tasks for a diverse mix of clients. This means that with Progent you get not only expert network engineering knowledge, but a consultant who understands computer industry best practices in applying those skills to resolve actual information network issues efficiently and in a consistent way.

NetApp SAN Storage Solutions
Progent offers enterprise customers online or on-premises NetApp SAN consulting support for NetApp's complete line of SAN storage products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror, SnapVauly incremental backup, Virtual Storage Console for VMware vSphere, MultiStore for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN solutions supported by Progent include SAN dsign, cloud integration, virtualization, migrations, non-disruptive patching, storage management, information assurance, disaster recovery, and remediation. Progent offers Level 3 support to help you to resolve problems with NetApp SAN environments quickly and affordably following best practices.

Apple iPhone Integration and Management
Progent's iPhone and iPad integration consultants offer cost-effective online assistance to assist your business to plan, deploy, and fix any aspect of your iOS and Windows integration solution and is available for quick tasks to help you get past specific technical bottlenecks or major engagements to help you finish large-scale projects on time and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid environments and can help you build or support a resilient, secure and scalable infrastructure that is best suited to your mode of computing. Progent also offers online or on-premises training for individuals or groups to help manage and use your iPhones and iPads in a safe, team-oriented environment that maximizes the strategic value of your IT network.

Consulting Expertise for System Center 2016 Virtual Machine Manager
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network monitoring and management products and is designed to provide a centralized solution for configuring and managing virtualized datacenters across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud resources. Progent's SCVMM 2016 consulting experts can help businesses of all sizes with any aspect of building, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization architecture, help you migrate smoothly from older releases of Virtual Machine Manager, design processes for creating and installing VMs and hosts, design high-availability compute and storage clusters, connect your datacenter resources with public cloud services, configure virtual switches and load balancers, write and refine PowerShell scripts, and assist you to evaluate the strategic advantages of the latest technologies like Storage Replica and Host Guardian Service. Progent's virtualization professionals offer advanced Hyper-V consulting and VMware vSphere expertise.

Cisco IOS software Update Support
If you includes Cisco routers, you may be running an outdated version of Cisco IOS, the operating system powering most Cisco router as well as the latest Cisco switches. Cisco frequently offers upgrades to IOS in order to correct bugs, plug security weaknesses, or improve functionality. Unfortunately, upgrading Cisco IOS and other Cisco OS platforms can be a challenge, depending on your Cisco appliance and your network environment. As an example, there may be limited internal Flash storage that could cause a new software release to execute improperly. Progent's Cisco CCIE-certified network engineers offer a broad array of support services associated with upgrading Cisco IOS software or any Cisco software platform such as IOS EX, CallManager or Unified Communications Manager. Progent can perform audits of your Cisco software, recommend appropriate upgrades, provision Cisco appliances, transfer images/, configure and verify your new software, optimize performance, troubleshoot issues, and teach your IT managers how to take advantage of all significant new functions.

Comprehensive IT Support for Systems at Colocation Data Centers
There are several hundred enterprise-grade data center colocation sites in the and major cities across the U.S., and Progent's colocation center support team can improve your network's redundancy and performance by helping you choose a colo facility that meets the particular requirements of your company such as geographic location, size, communications, affordability, and extra additional features and services. Progentís colocation center IT services are intended for companies with hardware located at colo hosting sites and in need of on-demand on-premises service at the colo facility plus online help from Microsoft and Cisco Certified experts. Progent provides a selection of co-location center support services such as network topology evaluation, Windows and UNIX server integration and support, tech support for server and communications infrastructure, development and deployment of high availability systems, architecting and deploying layered security defenses, firewall configuration and support, designing load balancing environments, and creating high-availability server cluster configurations.

Wireless VoIP Phone Integration
Integration of Cisco's wireless VoIP phones usually requires that IT teams configure and fine tune many components of your wireless environment such as access points, switches, Cisco wireless LAN controllers, and network management software. Progent's wireless IP phone configuration and troubleshooting experts offer online and on-premises assistance to help you create and maintain a Cisco wireless IP phone deployment by delivering integration services that can range from debugging the configuration of an IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the wireless architecture of a campus.

Mac Support Services
Progent's engineers offer Apple macOS and OS X users a variety of services such as online Apple macOS and OS X desktop help, expertise with Mac applications, Outlook for Mac and MS Exchange consulting, Apple macOS and OS X protection and network infrastructure consulting, co-existence between Mac and Windows environments, and individual training. For computer networks built exclusively on Apple macOS and OS X or for environments incorporating a mix of Apple macOS and OS X, Linux, and Windows-based servers and workstations, Progent has the background and knowledge to deal with the complexity of designing, installing, and maintaining a network infrastructure that is reliable, safe, efficient, and supportive of your company's objectives.

Expert Wireless Engineering and Support Services
Progent's wireless solutions consultants have wide-ranging expertise in the implementation and support of wireless information technology and can help you to design, install, administer and repair wireless ecosystems that are secure, robust, expandable, simple to manage and operate, able to handle your vital applications, and seamlessly incorporated into hybrid cloud environments. Remote and onsite Consulting services available from Progent cover a variety of wireless technologies such as smartphone integration, Wi-Fi infrastructure planning and installation, Wi-Fi site surveys, wireless IP phone configuration, and building-to-building wireless connections.

Planning and Migration Support services for Windows 10
Progent's Windows Windows 10 planning and migration experts can help organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Remote and onsite assessment and migration support for Windows 10 offered by Progent include ROI analysis, project supervision, compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile device management and synchronization, teleworker connectivity, security and compliance, automated provisioning and management, infrastructure design, Wi-Fi support, business continuity planning, custom training for network management personnel and users, and post-migration Call Center support services.

Get in Touch with a Progent Network Consultant
To find out how you can access a Progent network support expert for online or on-premises assistance, phone 1-800-993-9400 or visit Remote Network Support.



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    Progent offers cost-effective online support to help companies of any size to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for value-priced long-term archiving. Progent can help you with every phase of Amazon AWS integration including requirements analysis, readiness assessment, architectural design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security. Progent offers advanced expertise with firewall configuration and VPN access and can show you how to create cloud-centric or hybrid cloud environments that seamlessly incorporate Amazon AWS resources. Progent offers occasional support to assist you to resolve technical roadblocks or Progent can provide comprehensive project management outsourcing services to help you migrate to the Amazon AWS platform on time and within budget.

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    The QTS Data Center facility is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is now utilizing the QTS Sacramento data center as a colocation site or if you are considering moving your main or disaster recovery system to the Herakles data center, Progent offers a range of cost-effective consulting services that include data center relocation, equipment deployment and updates, network improvements, project management services, virtualization expertise, remote network monitoring, streamlined system administration, application programming, disaster recovery planning and testing, security assessment, and the support of Progent's Test Lab.

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    Microsoft Windows Server 2008 represents a major step forward in making IT networks more protected and fault tolerant, easier to virtualize and administer, faster, and able to provide an improved platform for web hosting and development. Progent can assist your company get the most from the enhancements built into Microsoft Windows Server 2008 by delivering Microsoft-certified consulting, support, training, temporary staffing, monitoring, and security services.


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