If your company information network is in Maryland you can depend on fast phone-based contact with a UNIX or Cisco CCIE consultant to resolve urgent problems affecting your IT network. Progent offers the services of one of the most extensive groups of UNIX and CCIE-certified consultants accessible online of any independent service organization in the U.S. Rates are competitive, billing is by the minute, sign-up is fast, and support is world class.
If your Maryland office is located outside of larger urban neighborhoods like Baltimore, Columbia, Silver Spring, or Dundalk, support from UNIX, Linux, Solaris, or Apple Mac OS X or CCIE-certified experts is often problematic when there's a crisis. This could mean a drop in revenue for your company, angry customers, unproductive employees, and distracted management. By calling Progent's remote support, you have access to a Premier consultant ready to offer assistance whenever you require it to keep your information system on line.
Since Progent bills for telephone-based help on a per-minute basis, your business owes exclusively for services provided. Progent requires no startup charge. Some online support organizations demand substantial minimum payments or bill for every fifteen minutes or more. Progent's small granularity and simple pricing policy avoid large bills for fast fixes.
If your Maryland business requires remote support for UNIX/Linux, Solaris, Apple macOS and OS X or Cisco technology, visit Progent's online support, call
What Makes Progent's Remote Technical Support Program Unique?
Progent's seasoned staff of remote support professionals possesses a broad range of in-depth computer skills. This allows Progent's online technical support specialists to resolve the most complex technical problems more quickly than is possible with ordinary independent service firms or with the internal support staff commonly available to smaller companies. Progent has developed the tools and experience to fix problems efficiently in a wide variety of network configurations that feature combinations of UNIX, Linux, Sun Solaris, macOS and OS X, Microsoft, and Cisco products. (Check out Progent's client testimonials.)
Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CCIE engineers have earned professional certifications such as Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's remote service experts also hold a variety of high-level Cisco credentials such as Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
In order to assist businesses that run networks based on a mix of UNIX/Linux, macOS and OS X, and Microsoft operating systems, Progent's online service group makes available the assistance of support specialists with important Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide high-level security expertise, Progent offers online support from engineers who have qualified for a variety of security credentials including Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers. The range of Progent's technical knowledge combined with Progent's cooperative approach to repairing technical problems allows service escalation, if appropriate, to specialists with sufficient background to deal with particularly intractable support calls. This speeds up remediation of emergency problems, prevents system disruption, and minimizes maintenance bills.
For companies anywhere in Maryland, Progent enables immediate online access to a UNIX/Linux, Solaris, Apple macOS or OS X engineer for urgent support to fix computer issues that are threatening your business but are outside the comfort zone of your ordinary network service group. Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CCIE-Premier engineers can analyze your network using state-of-the-art remote troubleshooting technologies that allow them to perform quick and affordable analysis and remediation of serious network problems.
Troubleshooting Services Progent's Phone-based Consulting Specialists Can Offer Your Maryland Business
Progent's service specialists are qualified to deliver expert support for a comprehensive array of UNIX, Apple Mac, Cisco, and Windows technologies including:
Remote Expertise for UNIX, Linux, Sun Solaris, and macOS and OS X Environments
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online computer support team can assist Maryland small businesses with a comprehensive array of IT products and technologies including system infrastructure, email support, security expertise for computer systems and business operations, Microsoft Windows coexistence with UNIX, Linux, Sun Solaris, or macOS and OS X platforms, virtual server technologies for server economization and streamlined administration, and migration from older systems to modern solutions powered by newer versions of UNIX, Linux, Solaris, Apple macOS and OS X, or Windows.
Progent's service experts can provide remote technical help for computers based on popular derivatives of the UNIX operating system including: Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or mainstream Linux platforms including RedHat, SUSE, Debian GNU/Linux and Slackware.
Cisco Network Infrastructure and Security Products
Progent leads the computer support arena for offering fast and affordable access to Cisco CCIEs. Cisco-certified CCIEs are sought-after network consultants who qualify for this rare credential only after strenuous testing administered by Cisco. Usually Cisco CCIEs are hired by big enterprises or national ISPs, and so their skills are not easily accessible to the general public.
Progent is one of the rare computer service firms that makes sure that Cisco CCIEs are accessible to assist small and mid-size companies. Also, Progent facilitates fast communication with a CCIE by telephone so you can receive timely support for complex network issues that are disrupting your business but are outside the scope of your usual IT maintenance providers. Progent's CCIE engineers can connect to your environment via state-of-the-art on-line support technology to provide rapid and economical analysis and remediation of urgent network anomalies. To find out additional information concerning Progent's services for Cisco network appliances, see Cisco Technology Engineering Expertise.
Microsoft Partner for Online Technical Support for Windows
Progent's Microsoft-expert online support engineers can deliver computer system problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a wide range of platform practice areas such as
Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 consulting,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
SharePoint Server 2019 design and configuration,
SharePoint Server 2016 migration consulting,
Microsoft Teams integration,
Skype for Business Server integration support and Lync 2010 migration, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
System Center 2012 Operations Manager monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Premier System Security Experts
Progent provides you access to expert CISM and ISSAP security consultants who offer a range of security solutions to improve the protection of your UNIX, Linux, Solaris, or Apple macOS and OS X network against internal or external threats or assist you to revive quickly from an assault. Security services provided Progent include: comprehensive security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and utilities from Metasploit and Netcat; rapid recuperation from malicious attacks; integrating firewalls; designing safe architectures for off-site and mobile access; securing your email system against viruses, spam and DHA attacks; and implementing 24x7 proactive monitoring. For additional information about Progent's security services for small and medium-size businesses, refer to Progent's Engineering Services for Network Security.
Business Applications Support: Training, Development, Problem Solving
Progent's Mac technology consultants can support the creative facets of Mac computing by providing help services and education in imaging, audio, and video. Progent's consultants can provide help in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or setting up an audio/video production studio.
Progent's Application Experts Group can supply in-depth engineering expertise and training in specific application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. For additional information about Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Help Desk Call Center Support Options
Progent offers a selection of support programs for Help Desk Call Center services that include UNIX/Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Helpdesk Support Services, and Call Center Consulting and Staffing Services.
Progent is a Microsoft Partner and has a skilled team of Cisco-certified networking specialists. Progent's Help Desk Call Center team of experienced UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft professionals are available to give your customers easy access to a reliable support resource with years of experience delivering telephone-based support and remote access repair service for small and midsize business networks. Progent's focus is on earning the Help Desk a positive recognition as a major driver of business productivity, and Progent's mission is to fix and not merely document problems. For additional information concerning Progent's Help Desk Call Center support, refer to Progent's Help Desk Services.
Progent's Online Service Tools
Progent has developed an arsenal of optimized technologies, refined during many years of field experience, focused on promoting the highest quality of service for providing online engineering help and repair for small and midsize business information networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Netscreen and Watchguard. Protected VPN offsite access permits the experts of Progent's online support team to connect to your environment remotely without breaching corporate security.
Progent's powerful service database system keeps thorough histories of all support delivered to Progent's clients. Every active Progent staff consultant has the benefit of the specifics of services delivered to every client by any staff engineer. This archive of trouble tickets and solutions is organized as an easily retrievable internal knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's partnerships with major vendors including Cisco and Microsoft permit access to additional vast technical support databases and to vendors' internal support personnel that enable Progent's remote service specialists to arrive at the best solutions promptly.
Talk to a UNIX, Linux, Solaris, Mac OS X or Cisco Network Support Expert Now