If your company information network is in Maryland you now have fast online contact with a UNIX or CCIE-certified engineer to help with critical issues that threaten your computer network. Progent offers the services of among the most extensive teams of UNIX and CCIE-certified support professionals available by phone of any independent support firm in the country. The cost is competitive, billing is per minute, engagement is fast, and support is unbeatable.
If your Maryland company is located away from major metropolitan neighborhoods like Baltimore, Columbia, Silver Spring, or Dundalk, the availability of UNIX or CCIE-certified experts is often problematic when there's an urgent situation. This could mean lost productivity for your company, upset clients, unproductive employees, and distracted executives. By calling Progent's online services, you have access to a Certified engineer who can offer assistance whenever you require it to keep your information system on line.
Because Progent bills for phone support by the minute, your business is invoiced only for services received. Progent requires no service activation charge. Some remote support companies apply substantial minimum fees or bill for each quarter hour or more. Progent's by-the-minute granularity and straightforward pricing mechanism avoid big bills for quick repairs.
If your Maryland company requires technical help for UNIX/Linux, Solaris, Apple macOS and OS X or Cisco technology, visit Progent's phone-based support, phone 866-776-4368, or refer to Contact Progent.
What Makes Progent's Remote Support Services Special?
Progent's experienced team of remote consulting professionals has a broad range of in-depth information technology knowledge. This allows Progent's online technical support experts to resolve the most complex network trouble more quickly than is feasible with typical independent service firms or with the in-house IT staff usually found in small or mid-size companies. Progent has refined the technology and skills to fix problems economically in a wide variety of network configurations that incorporate combinations of UNIX/Linux, Solaris, Apple macOS and OS X, Microsoft, and Cisco technologies. (Check out Progent's client testimonials.)
Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and CISCO CCIE service specialists have been awarded advanced credentials such as Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's remote support experts also have a variety of key Cisco credentials which include Cisco Certified Internet Expert (CCIE) in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.
To assist businesses who maintain networks based on a combination of UNIX/Linux, Apple macOS and OS X, and Microsoft technology, Progent's online support team makes available the services of support specialists who hold important Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide advanced security consulting, Progent provides phone-based contact with professionals who have earned recognized security certifications such as Certified Information Security Manager (CISM) consultants, CISSP specialists, and Information System Security Architecture Professional consultants. The scope of Progent's technical knowledge combined with Progent's cooperative approach to repairing network problems allows service escalation, if needed, to experts with sufficient background to deal with particularly intractable support calls. This speeds up resolutions of emergency problems, prevents network downtime, and reduces maintenance invoices.
For companies throughout Maryland, Progent offers virtually instant remote contact with a UNIX/Linux, Solaris, Apple macOS or OS X specialist for emergency support to repair computer problems that are damaging productivity and are beyond the skill set of your on-hand IT service group. Progent's UNIX, Linux, Solaris, macOS and OS X, and CCIE-Premier engineers can analyze your system via advanced remote support tools in order to perform rapid and affordable diagnosis and resolution of serious network problems.
Services Progent's Remote Consulting Experts Can Provide Your Maryland Business
Progent's online professionals are qualified to offer advanced support for an extensive array of UNIX, Apple OS X, Cisco, and Microsoft products and technologies such as:
Online Expertise for UNIX, Linux, Solaris, and macOS and OS X Environments
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based computer service team can help Maryland companies with a comprehensive set of information products and technologies that include network infrastructure, email support, security consulting for computer systems and business processes, Microsoft Windows coexistence with UNIX, Linux, Sun Solaris, or Apple macOS and OS X platforms, VMware technologies for processor economization and streamlined administration, and moving from outdated systems to modern solutions powered by newer versions of UNIX/Linux, Sun Solaris, Apple macOS and OS X, or MS Windows.
Progent's service experts can provide remote technical help for computers based on leading versions of the UNIX operating system including:
macOS and OS X,
IBM AIX OS,
SCO UNIX and
Silicon Graphics IRIX or common Linux platforms including
Debian GNU/Linux and
Cisco Network Architecture and Security Technology
Progent is unmatched in the network support industry for offering immediate and affordable communication with Cisco CCIEs. CCIEs are elite network engineers who qualify for this advanced credential by completing strenuous examinations given by Cisco. Usually Cisco CCIEs work for large corporations or nationwide Internet service providers, and as a result their skills are not conveniently accessible to the general public.
Progent is among the only IT consulting organizations that ensures that CCIEs stay available to help small and medium sized businesses. In addition, Progent offers convenient contact with a CCIE by telephone so that you can benefit from timely support for urgent network problems that are impacting your business but are outside the comfort zone of your usual IT support resources. Progent's CCIE engineers can tie into your network using the latest remote troubleshooting tools in order to perform quick and affordable analysis and repair of critical network anomalies.
CCIE Premier engineers from Progent can assist your business to plan, implement, and maintain an integrated information system that can simplify business processes, cut costs, and speed the path to positive ROI. By offering Cisco integrated services routers experience with Catalyst switches support and Aironet wireless technology configuration help, Progent can dramatically improve the strategic value of your information network in Maryland. To see more about Progent's services for Cisco network appliances, refer to Cisco Technology Consulting Expertise.
Microsoft Certified Partner for Phone-based Technical Support for MS Windows
Progent's Microsoft-premier remote support engineers can provide computer repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a wide variety of platform practice areas including
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 consulting,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and configuration,
Skype for Business planning and deployment support and Microsoft Lync maintenance, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
Microsoft System Center 2012 Operations Manager monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Certified System Security Experts
Progent provides you access to certified CISM and ISSAP security professionals who can deliver a variety of security services to enhance the immunity of your UNIX/Linux, Sun Solaris, or macOS and OS X network against attacks or help your business to revive fast from a breach. Security services available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; efficient recovery from virus and worm attacks; integrating firewalls; planning safe techniques for off-site and mobile access; securing your email system against spam and DHA attacks; and setting up 24x7 proactive monitoring. To read additional information on Progent's security support for small and midsize companies, visit Progent's Consulting Expertise for Network Security.
Business Applications Support: Online Classes, Custom Programming, Integration
Progent's Mac technology consultants can support the creative aspect of Macintosh environments by providing consulting services and training in imaging, audio, and video. Progent's support professionals offer help in a variety of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video production facility.
Progent's Application Experts Group offers in-depth engineering support and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, customization, and education for Microsoft business applications including CRM, Microsoft Office Project, MS Word, and MS Office Excel. For more concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Help Desk Call Center Outsourcing Options
Progent offers three programs for Help Desk assistance : UNIX/Linux, Solaris, macOS and OS X, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Support Services, and Help Desk Consulting and Staffing Services.
Progent is a Microsoft-Certified Partner and maintains a skilled roster of Cisco-authorized networking experts. Progent's Help Desk Call Center staff of experienced UNIX, Linux, Solaris, macOS and OS X, Cisco and Microsoft professionals can give your clients convenient access to a dependable support team with extensive experience delivering phone support and online troubleshooting for small and medium-size business information systems. Progent's concentration is on earning the Help Desk Call Center a respected recognition as a key contributor to company success, and Progent's aim is to resolve and not just report problems. For additional information concerning Progent's Help Desk Call Center support and outsourcing, refer to Progent's Help Desk Call Center Support.
Progent's Online Support Technologies
Talk to a UNIX, Linux, Solaris, Mac OS X or Cisco Network Support Specialist Immediately
Progent's powerful customer support reporting application stores extensive histories for all service delivered to Progent's customers. Every active Progent staff consultant has access to the history of services delivered to each customer by any team member. This history of problems and fixes is organized as an easily accessible internal knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's partnerships with major vendors such as Cisco and Microsoft permit access to additional extensive support knowledge bases as well as to vendors' internal technical personnel that enable Progent's online consulting specialists to find the best resolutions quickly.
To see how to contact a UNIX, Linux, Sun Solaris, Apple macOS or OS X consultant or a Cisco certified CCIE for urgent phone-based engineering support in Maryland, call 1-800-993-9400 or go to Urgent Remote Computer Support.