If your business IT network is in the state of Maryland you can depend on quick online access to a UNIX, Linux, Sun Solaris, Mac OS X or Cisco CCIE consultant to fix critical issues that threaten your computer network. Progent maintains among the largest teams of UNIX, Linux, Solaris, Apple Mac OS X and CCIE-certified support professionals available by phone of any nationwide support organization in the United States. Rates are competitive, charges are per minute, engagement is quick, and support is unbeatable.
If your Maryland small business is far from more populated metropolitan neighborhoods including Baltimore, Columbia, Silver Spring, or Dundalk, access to UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE engineers is often limited when there's a crisis. This can result in a loss of income for your company, angry clients, unproductive employees, and defocused management. By contacting Progent's online services, you can get in touch with a Premier professional who can provide assistance whenever you need it to get your network on line.
Since Progent charges for telephone-based support per minute, your company owes only for services delivered. Progent requires no service activation fee. Many remote support firms apply substantial minimum fees or bill for each quarter hour or more. Progent's by-the-minute granularity and simple billing policy save you from large invoices for quick repairs.
If your Maryland business requires technical help for UNIX, Linux, Sun Solaris, Apple macOS and OS X or Cisco technology, visit Progent's online support, phone 866-776-4368, or go to Contact Progent.
What Makes Progent's Remote Support Program Unique?
Progent's seasoned staff of remote support professionals offers a broad array of in-depth information technology knowledge. This allows Progent's online technical support specialists to resolve the most challenging network trouble more quickly than is possible with ordinary third-party service organizations or with the internal support resources commonly found in smaller businesses. Progent has developed the technology and experience to repair technical issues economically in many different computer configurations that incorporate mixtures of UNIX/Linux, Solaris, macOS and OS X, Microsoft, and Cisco products. (Check out Progent's client testimonials.)
Progent's UNIX, Linux, Solaris, macOS and OS X, and CISCO CCIE support experts have earned major credentials including Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's online support team members also hold a variety of high-level Cisco certifications such as Cisco Certified Internet Expert (CCIE) in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
In order to help businesses that operate networks incorporating a combination of UNIX, Linux, Solaris, macOS and OS X, and Microsoft Windows technology, Progent's online support group makes available the help of consultants have earned important Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). For delivering high-level security expertise, Progent offers remote support from engineers who have earned the industry's top security certifications such as Certified Information Security Manager (CISM) consultants, CISSP experts, and Information System Security Architecture Professional consultants. The scope of Progent's technical knowledge coupled with Progent's group approach to repairing technical problems allows service escalation, when called for, to specialists with sufficient competence to deal with unusually intractable jobs. This speeds up remediation of serious problems, prevents network disruption, and reduces maintenance bills.
For companies anywhere in Maryland, Progent enables immediate remote communication with a UNIX/Linux, Sun Solaris, macOS or OS X specialist for critical help to fix network issues that are threatening your business but are outside the skill set of your ordinary network support resources. Progent's UNIX/Linux, Sun Solaris, Apple macOS and OS X, and Cisco CCIE-Premier engineers can analyze your computer environment by means of advanced remote support technologies that allow them to perform rapid and affordable diagnosis and repair of serious computer issues.
Services Progent's Phone-based Consulting Experts Can Offer Your Maryland Business
Progent's service specialists are qualified to offer advanced assistance for an extensive array of UNIX/Linux, Apple Mac, Cisco, and Windows products and technologies such as:
Remote Expertise for UNIX/Linux, Solaris, and Apple macOS and OS X Environments
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote technical support team can help Maryland small businesses to maintain an extensive array of information products and technologies including network infrastructure, messaging support, security consulting for networks and business processes, Windows integration with UNIX, Linux, Sun Solaris, or macOS and OS X systems, VMware products for server consolidation and centralized administration, and transitioning from older systems to contemporary environments powered by newer versions of UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft Windows.
Progent's support professionals offer online technical help for systems based on popular versions of UNIX including:
Apple macOS and OS X,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
SGI/Irix or mainstream Linux platforms including
Cisco Network Infrastructure and Security Technology
Progent leads the computer support arena for offering immediate and economical access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are high-level network engineers who earn this rare credential only after strenuous examinations supervised by Cisco. Usually CCIEs are hired by large corporations or nationwide Internet service providers, and so their skills are not readily available to small and midsize businesses.
Progent is one of the few network support organizations that makes sure that CCIEs are accessible to support small and mid-size organizations. Also, Progent offers convenient access to a CCIE by telephone so you can receive immediate help for urgent system problems that are disrupting your productivity but are outside the competence of your local network support providers. Progent's CCIE consultants can tie into your environment by utilizing secure on-line support technology to provide fast and cost-effective analysis and remediation of serious network anomalies. For additional information concerning Progent's services for Cisco infrastructure, visit Cisco Technology Consulting Expertise.
Microsoft Partner for Phone-based Consulting for MS Windows
Progent's Microsoft-certified online support experts can deliver computer problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a wide range of technology practice areas including
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 migration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business Server integration support and Lync Server 2010 maintenance, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
System Center 2016 Operations Manager hybrid cloud monitoring and analytics,
System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Premier System Security Experts
Progent offers you contact with accredited CISM, CISA and CISSP security engineers who can deliver a variety of security services to strengthen the resistance of your UNIX/Linux, Sun Solaris, or macOS and OS X environment against assaults or assist you to recuperate promptly from an assault. Security services provided Progent include: in depth security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; efficient recuperation from virus and worm attacks; setting up firewalls; designing secure techniques for remote and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and implementing continual automated monitoring. To read more information on Progent's security support for small and medium-size businesses, refer to Progent's Consulting Support for System Security.
Applications Services: Webinar Training, Customization, Problem Solving
Progent's Apple Mac technology experts can promote the creative aspect of Macintosh environments by offering help services and training in imaging, sound, and video. Progent's support professionals offer help in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special jobs such as scanning or digitizing audio or video or setting up an audio/video post-production studio.
Progent's Application Experts Group offers in-depth consulting support and training in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for Microsoft business applications such as Microsoft CRM, MS Project, MS Word, and Office Excel. To learn more concerning Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Call Center Service and Outsourcing Alternatives
Progent offers three support programs for Help Desk Call Center assistance including UNIX/Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Services, and Helpdesk Process Consulting and Staffing Services.
Progent's Call Center Outsourcing Services are designed mainly for companies who require the timely availability of an effective Call Center but who have relatively small budgets and internal support bandwidth. Progentís Virtual Help Desk is a transparent supplement to your current Help Desk staff. Progent can operate as a main Help Desk Call Center for your organization, represent an escalation resource for tough network problems, or be available in those situations when your other resources are too busy. Progent's Help Desk Consulting Services can assist you in building an effective new Call Center or enhancing your existing one, selecting or programming Call Center application software to meet the special requirements of your business, or adding supplemental personnel to work remotely with your internal Call Center resources during demanding events like system upgrades. For more information about Progent's Help Desk support, refer to Progent's Help Desk Call Center Services.
Progent's Online Technical Support Technologies
Get in Touch with a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Support Specialist Immediately
Progent's powerful service database software includes extensive records of all support provided to Progent's customers. Each active Progent team engineer has the benefit of the details of services provided to every client by any team member. This history of trouble tickets and resolutions is structured as a conveniently searchable internal database that enables Progent's online support experts to share their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's partnerships with major vendors including Cisco and Microsoft permit access to other extensive support databases and to vendors' internal engineering staff that allow Progent's online service experts to come up with the optimal resolutions promptly.
To see how you can ask a UNIX, Linux, Solaris, macOS or OS X consultant or a Cisco CCIE for emergency phone-based engineering expertise in Maryland, phone 1-800-993-9400 or go to Expert Remote Network Help.