For small office network systems located within the state of Maryland, Progent's Microsoft qualified technicians can provide remote phone help and troubleshooting to repair your computer network issues fast and affordably. Progent has acquired enterprise-class skills, software utilities, and support knowledge bases to troubleshoot and fix computer network problems without the cost and time delays associated with onsite service visits.

If your Maryland business is situated outside of the larger metropolitan areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your nearby network support options may be limited in technical capability, or not available during a crisis. This can result in a office network that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progentís group of expert network consultants average more than 12 years of real-world IT industry experience, in the trenches of computer network support, performing a large variety of technical projects for a diverse range of customers. This means you obtain not just the technical know how needed for the job, but a consultant with field proven methods for applying those skills to assist with excellent network solutions.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting outsourcing service offers complete hosting of a small or mid-size company's production servers in a solution that delivers the maximum degree of dependability and scalability and is also easy to move to any data center. Progent's Private Cloud hosting and management services are based upon proven virtualization techniques that allow small businesses with multi- platform environments to economize dramatically on the costs of capital equipment, infrastructure support, and network management while achieving world-class reliability and an unmatched level of vendor flexibility. Find out more about Progent's ProSight portfolio of managed services for small businesses.

Network Consulting Services for Small Governments and School Districts
Progent has a long background delivering a broad range of remote IT support and emergency troubleshooting services to local governments and school districts across the U.S. Progent is among the pioneers in providing expert online network support and has provided IT solutions to organizations in every state. Progent's online network consulting for local governments saves travel costs and resolves problems faster than onsite support.

ProSight Network Audits for Assessing Network Health
Prosight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner and safer AD implementation. Both versions also offer the long-term benefits of state-of-the-art remote network monitoring and management technology. These advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. For more information about ProSight Network Health Checks and to see sample reports, visit ProSight Network Audits.

Amazon AWS Migration Consulting
Progent's Amazon Web Services (AWS) integration consultants can provide affordable remote consulting to assist companies of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for scalable low-latency storage, and Glacier for value-priced long-term archiving. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design and review, pilot testing, deployment, centralized administration, performance tuning, licensing management, backup/restore solutions, and security strategies. Progent offers advanced expertise with firewalls and VPN connections and can help you deploy all-cloud or hybrid networking models that efficiently integrate Amazon AWS resources. Progent offers occasional consulting or Progent can deliver project management outsourcing to help you move smoothly to the Amazon AWS cloud platform.

Live Online Training Classes for Desktop Apps
Progent offers live online instruction for popular client applications. Progent's Online training covers areas such as Microsoft Office 365 Excel and Power BI reporting, Microsoft Office 365 Word VBA programming, Publisher collaboration, Outlook calendar sharing, Office 365 Access programming, Microsoft Dynamics GP customization, and Windows 10 configuration. Live online instruction offers all the advantages of conventional classroom sessions, such as instant communication between students and teachers, but eliminates the costs of travel and the hassle of attempting to accommodate the availability of multiple students.

Citrix Certified XenServer Virtualization Consulting Services
Progent's Citrix certified XenServer engineers can assist you to understand the business advantages of XenServer as well as other Citrix platforms, and can help you to design, test, execute, troubleshoot, and support a XenServer installation. Progent can in addition analyze your existing Citrix technology deployment and help you to enhance resource utilization, performance, protection, uptime, and disaster recovery.

Cisco IOS software Update Consulting
If your network incorporates Cisco routers, you may be running an outdated version of Cisco IOS, the network OS powering virtually all Cisco router and the latest switches from Cisco. Cisco often publishes upgrades to IOS in order to fix problems, plug security gaps, or improve features. However, upgrading IOS and other Cisco control software can be a challenge, depending upon your Cisco device and your network infrastructure. As an example, there could be limitations of internal RAM that could cause a new software release to operate improperly. Progent's Cisco CCIE consultants offer a wide selection of services related to upgrading Cisco IOS or any Cisco software platform such as IOS XR, CallManager or Unified Communications Manager (CUCM). Progent's consultants can run audits of your router software, propose appropriate upgrades, prepare Cisco devices, copy images/, configure and test your new software, optimize throughput, resolve problems, and teach your network support staff how to take advantage of all important new functions.

Response Time of Progent's Technical Response Center for Online IT Support
Progent's Technical Response Center is committed to providing the best quality of online network support services available for both emergency and standard problems. For emergency problems that impact multiple workers, vital personnel, or a mission-critical program, the TRC can respond within an hour. For non-critical issues, the TRC will in less than two hours. In all cases, your trouble ticket will be generated promptly and accurately, You will be sent an acknowledgement from the ticketing system, and the TRC will check with you on each resolved issue to verify you are satisfied with the outcome and ready to close the trouble ticket. Learn more details about Progent's Technical Response Center Customer Commitment.

Dynamics GP (formerly Great Plains) Consulting Services
Microsoft Dynamics GP 2015 R2 features a new architecture that improves cloud integration, supports the most popular smart phones and tablets, permits single login with Azure Active Directory, and tightens security and compliance. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants and developers offer the depth and breadth of technical skills and experience to resolve the critical technical and business challenges involved with deploying and managing Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will optimize the business value of your investment in this mission-critical platform.

Web Site Development
If you want to revamp your company web, create internal Webs for functions such as HR or employee training, establish a standout Web presence for a new business, or create world-class, database-driven web applications, Progent can provide skilled and experienced web designers and programmers. Progent's consultants can also help your company to host your web environment by building and managing a protected, robust server and communications infrastructure featuring remote and mobile access. Services available through Progent's Experts Team include web Site design, web project management, .ASP and .NET programming, graphics design, and one-on-one training for leading web site authoring platforms. For data-intensive web applications, Progent offers the services of Microsoft SQL Server programmers, Oracle programmers and database administrators, and MySQL experts.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco CCIE-certified network consultants can provide advanced online and on-premises consulting for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that range from small businesses and campus networks to giant data centers and ISPs. Progent can show you how to implement Cisco's continually evolving switching solutions to achieve the performance, scale, uptime, virtualization, data protection and ease of management needed by your organization. For information about Progent's consulting services for Cisco's extensive portfolio of Catalyst switches, see Catalyst switch consulting and support. To find out about Progent's consulting and support for Cisco's Nexus Series of data center switches, refer to Cisco Nexus switch consulting services. To learn about Progent's support for Meraki switches, refer to Meraki switches consulting services.

Expert Wireless Consulting and Support
Progent's wireless solutions consultants have wide-ranging backgrounds in the integration and maintenance of wireless information technology and can help your IT team to plan, install, administer and repair wireless ecosystems that are secure, resilient, expandable, easy to administer and operate, able to handle your critical workloads, and seamlessly incorporated into hybrid cloud environments. Remote and on-premises support provided by Progent cover a variety of wireless solutions and include smartphone and tablet integration and management, Wi-Fi network infrastructure planning and deployment, Wi-Fi site surveys, wireless IP phone configuration, and building-to-building wireless integration.

Contact a Progent Computer Consultant
To learn how to access a Progent network support expert for remote or on-premises support in , phone 1-800-993-9400 or go to Online Computer Help.