For office computer networks located anywhere in the state of Maryland, Progent's Microsoft authorized consultants can provide online assistance and troubleshooting to resolve your network issues quickly and cost effectively. Progent has developed top-notch skills, sophisticated tools, and support databases to diagnose and resolve IT problems without the expense and delays normally associated with in-person technical service visits.
If your Maryland company is located outside of the larger metropolitan areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your local computer network support options may be limited in technical capability, or unavailable during urgent situations. This can result in a network that is unstable or causing productivity loss due to technical issues persisting for too long. Progentís staff of field proven network professionals average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a large variety of technical tasks for a broad range of customers. This means you get not just the technical skills needed for the task, but an expert with demonstrated methods for applying that expertise to deliver efficient network solutions.
Microsoft Virtual Desktop Support Services
Microsoft's virtual desktop technologies lower the effort required for network managers to install software programs so that they are standardized across a corporate workforce, provide the ability to control rights to business data, and allow quick deployment of additional or upgraded workstations. With Microsoft Windows Server 2016, the Terminal Services utility has been enhanced and renamed Remote Desktop Services. Microsoft's innovative Virtual Desktop Infrastructure (VDI) that powers RDS simplifies desktop access, improves performance, strengthens security, unifies administration, and provides an almost seamless client environment. Progent's desktop virtualization consultants can assist you to assess the business advantages of Microsoft's virtual desktop solutions, configure pilot and on-line environments, improve your system infrastructure to accommodate virtual desktops effectively, evaluate and remediate security problems, and educate your network managers to utilize best practices to gain a fast ROI from desktop virtualization.
ProSight Data Protection Services Managed Backup
ProSight Data Protection Services automated backup offers small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Read more about the entire ProSight family of affordable network management outsourcing services for small organizations.
Cisco Unified CM and Unified Communications Manager Express Consulting
Cisco Unified Communications Manager, formerly named CallManager, acts as the foundation of Cisco's communications and collaboration portfolio. CUCM and Cisco Unified Communications Manager Express provide a location-independent IP-PBX solution by integrating with unified messaging apps such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent's CCIE-certified CUCM consultants can assist with any aspect of Unified CM configuration and troubleshooting in areas such as integrating Cisco VoIP phones and video IP phones, reviewing dial plans, setting up SIP trunks and CUBE session border controllers, installing ISR routers with CUBE support, creating UCS server clustering solutions for high availability, and integration with Exchange Server.
Consulting and Support Expertise for Microsoft System Center 2016 Virtual Machine Manager
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of network management products and is intended to offer a unified solution for deploying and administering virtualized fabric and services across hybrid environments that can include private clouds and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consultants can help businesses of all sizes with any aspect of designing, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to migrate efficiently from older releases of Virtual Machine Manager, design workflows for creating and installing VMs and hosts, implement high-availability compute and storage clusters, connect your private cloud resources with public clouds, set up virtual switches and load balancers, write and refine PowerShell scripts, and assist you to evaluate the potential business benefits of new capabilities such as Storage Replica and Host Guardian Service. Progent's certified virtualization professionals offer world-class Hyper-V consulting and VMware ESXi expertise.
ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) endpoint protection service utilizes next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about the complete ProSight line of low-cost network management outsourcing services for small businesses.
Live Online Training for Popular Desktop Applications
Progent offers live online classes for popular client applications. Progent's Online training covers areas that include Office 365 Excel and Power BI reporting, Microsoft Office 365 Word VBA macro programming, Publisher co-editing, Outlook security, Office 365 Access rapid application development, Microsoft Dynamics GP migration, and Windows 10 management. Webinar-based training offers the advantages of traditional in-person seminars, such as immediate interaction between students and trainers, but avoids the costs of travel and the challenge of attempting to synchronize the schedules of multiple trainees.
Network Support for Local Governments and School Districts
Progent has extensive experience delivering a full-spectrum of online network support and urgent repair services to local governments and school districts across the U.S. Progent is among the industryís pioneers in providing expert remote network consulting and has delivered network solutions to organizations in every state. Progent's online information technology support for local governments saves travel costs and solves issues faster than onsite support.
Integration Expertise for Office 365 Apps and Services
Office 365 is Microsoft's extensive suite of client productivity applications and cloud services offered on a subscription basis. Office 365 applications and cloud services are available in an array of subscription plans intended for customers from individuals and home offices to global enterprises. Progent can provide quick and easy online access to consultants with expertise in Microsoft, Mac, iOS, and Google Android platforms. Progent can help your business to evaluate the wealth of subscription options available with Office 365 and configure your information network with Office 365 so you realize top business value. Progent's Office 365 integration consultants offer expertise with cross-vendor environments that include Windows, macOS or OS X, and Linux technology. Progent can also assist your business to create and maintain hybrid ecosystems that seamlessly combine local and cloud products and services.
Disaster Recovery/Business Continuity Planning Consulting Support
Progent offers advanced online expertise for disaster recovery/business continuity planning, testing, and education to help your company to prepare for potential catastrophes, reduce downtime for your most critical network functions, eliminate data loss, and meet examiners' letters and business obligations. Progent's business continuity consultants can team with your management and network administration staff to perform business impact evaluation, define dependencies, identify human and physical assets required to operate your business, prioritize key network services and specify acceptable restoration times, select hot backup sites, set up safe offsite connectivity for crucial employees, plan emergency notification mechanisms and assign responsibilities for staff, write a comprehensive recovery plan, and train key people to execute your agreed upon solution. Progent's Windows Server 2016 disaster recovery experts can help you to design and build a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's massive Azure cloud.
Planning, Deployment and Troubleshooting Expertise for System center 2012
Progent's Microsoft System Center consulting experts have more than a decade of experience deploying, maintaining and troubleshooting the key platforms included with Microsoft System Center and can help your organization to design, deploy, manage, and repair your Microsoft System Center 2012 R2 ecosystem to optimize the uptime and performance of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent also can provide System Center 2016 upgrade planning and support to help your organization to transition to the current version of System Center from a previous one or from another IT management platform to provide the benefits of best-in-class deployment, management automation, security and compliance, plus infrastructure and application availability and performance monitoring.
Microsoft Windows Server 2012 R2 Migration and Support
Progent's Microsoft-certified Windows Server 2012 support experts can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, create test environments and migration strategies, tune your infrastructure for local, multi-location, private or public cloud-based, and hybrid datacenters, train your IT management, team, create a corporate-wide security plan, streamline IT management, assist with creating applications, and generate and test a DR/BC plan. If your organization is thinking about migrating from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration consultants can assist you to evaluate the benefits of Windows Server 2016 for your business and design and implement a smooth move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model.
WatchGuard Firewall Planning and Integration Consulting
Progent's WatchGuard experts can show you how to integrate WatchGuard Firepower Firewall security gateways that fit your network security needs and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or migrate to modern WatchGuard Firebox firewalls. To learn more about Progent's consulting and support services for WatchGuard firewalls, refer to WatchGuard firewall configuration expertise.
Migration Consulting Support for Microsoft Windows 10
Progent's Microsoft-certified Windows 10 planning consultants can help businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from an earlier version of Microsoft Windows. Online and onsite assessment and migration services for Windows 10 provided by Progent include ROI analysis, project supervision, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management, telecommuter connectivity, security and compliance, streamlined deployment and management, network design, wired/wireless convergence, disaster recovery planning, webinar training for IT support staff and users, and ongoing consulting support.
Remote Desktop Call Center Services for Small Organizations
Progent's Standard Help Desk Services offer an end-to-end service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, managing responsibility, remote desktop control, progress tracking, problem solving, and and metrics. Designed for small companies with few if any dedicated supprt technicians for end users, Progent's Help Desk Services provide remote support at a substantial savings from Progent's regular desktop troubleshooting rates. Progent also offers fast on-demand escalation to subject matter experts to handle complex issues. To learn more, see Progentís remote Call Center services for small businesses.
Video Conferencing Consulting Support
Progent can provide the services of an accredited video conferencing and telepresence consultant with an extensive background integrating technology from the major telepresence providers such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can assist your company to plan, configure, upgrade, or maintain a telepresence environment that preserves your current investment and maximizes the business value of your information network. Progent also offers the expertise of network infrastructure engineers who can assist businesses of any size to build and troubleshoot a network that provides the performance, dependability, security, and scalability you need to support your video conferencing/telepresence environment.
Get in Touch with a Progent Computer Consultant
To learn how to access a Progent computer support expert for remote or onsite support in , call 1-800-993-9400 or visit Remote Computer Help.