For small business computer networks located anywhere in the state of Maryland, Progent's Microsoft qualified technical team members can deliver online assistance and remote troubleshooting to fix your network systems issues fast and cost effectively. Progent has developed top-notch skills, advanced software utilities, and support knowledge bases to troubleshoot and resolve IT problems while avoiding the high cost and time delays normally associated with onsite service visits.
If your Maryland organization is situated outside of the larger urban areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your nearby network support choices may be limited in technical expertise, or not available during a crisis. This results in a network that is unstable or causing wasted time due to technical issues continuing for too long. Progentís group of seasoned network professionals average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a wide range of technical projects for a broad range of customers. This means you get not only the technical skills needed for the job, but an expert with demonstrated methods for applying those skills to provide efficient network solutions.
Dynamics GP Migration and Integration Consulting
Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains ERP software for nearly two decades and Progent has provided system integration, customization, training, and debugging since the platform's debut. Progent offers advanced support for upgrading legacy Dynamics GP ERP systems. Progent can help your business to plan, test, and implement a cost-effective migration from a a legacy release to the current version of Microsoft Dynamics GP, Learn} about Progent's Dynamics GP upgrade and system integration consulting.
Easy Sign-on and Pricing Structure
Progent's simple per-minute billing model has no complex contracts, retainers or hidden fees. Many other companies have minimum charges or other additional charges that drive up service. For remote support during normal business hours, you only get billed for the time spent resolving your problem. If it only takes ten minutes to fix your issue, then you are only billed for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are charged exclusively for the time when Progent's team member is actually on premises working on your problems. Just Progent's value priced per-minute rate. For urgent same-day on-site service calls, you might be charged for our expertís travel time, but not a higher emergency rate. Since Progent has a large pool of expert consultants located throughout the entire service territory, an available engineer is typically close by to assist. Progent can also provide onsite service to most zip codes in the United States within one business day of answering a support call. Progent's online support team has provided assistance to small businesses in every state (Refer to Progent's customer testimonials.)
Cisco Unified CM and Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (CUCM), previously named CallManager, operates as the heart of Cisco's collaboration platform. CUCM and Unified CM Express (CME) provide an advanced IP-PBX by integrating closely with applications that include Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's Cisco-certified CUCM experts can assist with any facet of Unified Communications Manager setup and debugging in areas such as integrating VoIP phones and video phones, designing dial plans, configuring SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE support, designing UCS server clustering systems for high availability, and integration with Microsoft Exchange Server and Skype for Business.
Best Practices Followed by Seasoned Engineers
Many organizations situated far from areas with plentiful expert engineers utilize poorly trained or unseasoned local consultants for critical IT support. This can result in a network that is unstable or unproductive. Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world industry background, in the front lines of IT support, performing a wide range of technical services for a broad selection of clients. This means that with Progent you get not just high-level computer network knowledge, but an engineer who understands computer industry leading practices in applying that knowledge to solve actual business system issues efficiently and in a consistent way.
Part-time Chief Information Officer Services
Progent can provide businesses with an information management expert who can act as a temporary or part-time CIO. This experienced technology executive can offer long-term direction to assist you to deploy sensible IT products to improve business processes so they align more closely with your business objectives. Your business can create and install a well conceived IT strategy without incurring the expense of a full-time Chief Information Officer. Critical tasks Progent's temporary CIO can carry out include strategic planning, establishing technology budgets, creating and tracking models for Total Cost of Ownership, reengineering workflows, negotiating with suppliers, defining security and compliance standards, monitoring service level agreements, automating network administration, patch management, IT asset documentation control, and disaster recovery preparedness.
Network Support for Small Governments
Progent has a long background delivering a full-spectrum of remote IT support and urgent troubleshooting services to local governments and school districts across the U.S. Progent is among the pioneers in delivering expert remote network support and has provided IT support to organizations in all 50 states. Progent's online network consulting for local governments eliminates travel expenses and resolves issues faster than on-premises support.
CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA to verify an IT professional's skills to plan, deploy, and support information system control mechanisms to reduce risk. Progent offers the expertise of a CRISC-certified risk management expert to help your company to create and carry out a risk management strategy that follows leading practices promoted by CRISC and geared to align with your company's risk appetite, business goals, and IT budget.
NetApp SAN Storage Solutions
Progent offers enterprise clients online or on-premises NetApp SAN consulting support for NetApp's entire line of SAN storage products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Areas of NetApp SAN storage solutions supported by Progent include SAN dsign, cloud integration, virtualization, migrations, transparent updates, storage management, information assurance, disaster recovery, and remediation. Progent can provide Level 3 support to help you to take care of problems with NetApp SAN storage deployments efficiently following leading practices.
Planning and Migration Support services for Microsoft Windows 10
Progent's Windows Windows 10 migration consultants can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an earlier version of Microsoft Windows. Remote and on-premises evaluation and migration services for Windows 10 provided by Progent's experts include Return on Investment analysis, project supervision, application compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid solutions, mobile management, telecommuter access, security and compliance, streamlined provisioning and administration, network infrastructure design, Wi-Fi support, disaster recovery planning, webinar training for IT support staff and end users, and post-migration Call Center support services.
Cost-effective Network Support Solutions
Many small businesses utilize poor metrics when searching for a computer consultant. Cost per hour is seldom a reliable measure for value. A consultant with insufficient technical background can take many times longer to perform the identical task than an experienced Information Technology professional. As an example, charging a third less per hour, but taking three times as long for the same job is hardly a bargain. Still worse, a poorly architected or implemented IT infrastructure that is undependable and hard to manage or expand can cost an organization many times more than its initial price due to lost productivity. Progent's customer testimonials from satisfied businesses throughout the U.S. confirm the effectiveness of Progent's support model and the expertise of Progent's staff of engineers.
Web Site Development Services
If you need to revamp your company web, develop internal Webs for functions like human resources or employee training, build a standout Web presence for a new business, or create enterprise-class, database-driven web applications, Progent can provide skilled and seasoned web architects and programmers. Progent's consultants can also assist you to host your web solutions by designing and managing a secure, robust server and communications environment that includes offsite and mobile connectivity. Services available through Progent's Experts Team include web design, web project management, .ASP and .NET programming, graphics design, and 1-on-1 training for popular web authoring tools. For data-intensive web applications, Progent can provide the help of certified Microsoft SQL Server programmers, Oracle programmers and DBAs, and MySQL consultants.
Azure Planning and Integration Consulting
Progent's Microsoft Azure cloud integration experts can assist you with any aspect of Azure cloud integration such as requirements definition, readiness assessment, system architecture, pilot testing, deployment, automated administration, performance optimization, license controls, disaster recovery preparedness, security planning, and compliance validation. Progent can assist your IT staff to configure and troubleshoot firewalls and VPN tunnels so that your clients can securely connect to Azure-based resources, and Progent's Microsoft-certified consultants can assist you integrate key Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also help your organization to create a hybrid ecosystem that transparently integrates physical datacenters with Azure-based resources.
Talk to a Progent Computer Support Expert
To find out how to contact a Progent network support expert for online or onsite help in , phone 1-800-993-9400 or go to Online Computer Help.