For small business computer networks located within the state ofMassachusetts, Progent's Microsoft authorized engineers can deliver online help and remote troubleshooting to repair your network systems troubles fast and affordably. Progent has developed enterprise-level expertise, software utilities, and support databases to troubleshoot and repair network problems while avoiding the high cost and delays normally associated with in-person technical service visits.
If yourMassachusettsorganization is located outside of the larger urban areas such asBoston, Worcester, Springfield, Lowell, or Cambridge, your local network support choices may be limited in expertise, or unavailable during a crisis. This can result in a computer network that is unusable or causing productivity loss due to technical issues persisting for too long. Progentís group of expert network engineers average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a broad range of technical projects for a broad range of customers. This means you obtain not only the technical competency needed for the task, but a professional with demonstrated methods for applying that expertise to provide efficient network solutions.
Immediate Help for Urgent Problems
With Progentís urgent online network support services, you can get immediate support for problems that are causing network disruption. Remote support eliminates the long delay and increased expense required for on-site computer help. For day-to-day network administration work, Progentís online support consultants can finish the majority of jobs within minutes of receiving a request, instead of requiring you to live with a problem for up to a day for on-site help to show up.
Progent's Consulting, Programming and Training Support for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants can provide a broad range of remote services to assist you to design, program, pilot test, deploy, administer, and troubleshoot applications based on any release of Excel, including Excel Online and Office 365 Excel. Progent can assist your business to upgrade your existing Excel solutions to the newest versions of Excel, integrate Excel with iOS and Android mobile devices, and identify and fix compatibility problems between different versions of Office Excel. Progent can provide as-needed support to clients looking for a quick solution to a specific issue associated with Excel and Progent can also provide comprehensive project management services for upgrading or creating line-of-business application software based on Excel. Progent's cost-effective webinar training classes for Office Excel can be customized to meet the needs of individuals or groups.
NetDocs Consulting Expertise
NetDocuments is a leading cloud-based document management system (DMS) designed specifically for law practices. Progent can provide access to NetDocs consultants who can deliver high-level guidance to help you to plan, deploy, administer, optimize, or troubleshoot a DMS environment powered by NetDocuments. To find out about Progent's expert support for NetDocs, refer to NetDocs DMS consulting expertise.
SonicWall-certified Firewall Consultants
Progent's certified SonicWall firewall experts can show you how to deploy, manage, and update SonicWall firewall/VPN products including the current SonicWall TZ, NSa and NSsp families of firewalls and the older SonicWall PRO 2040 products. Progent's CISM and CISA-certified network security consultants can help you incorporate SonicWall firewalls into an end-to-end network protection solution and build protection into your corporate processes. To learn more, refer to SonicWall-certified firewall consulting services.
ProSight IT Asset Management for Organizing Network Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn about Progent's ProSight family of managed IT services for small businesses.
MySQL Application Programming and Database Administration Services
Progent's MySQL application developers and database administrators offer affordable remote DBA or software programming support and can help businesses of any size to configure and support MySQL in a reliable IT infrastructure that provides advanced speed, scalability, and protection. Progent also has experience assisting companies migrate applications from Oracle to MySQL.
Easy Sign-on and Billing Structure
Progent's simple per-minute billing model requires no complex contracts, retainers or hidden charges. Many competitors have minimum charges or other extra charges that drive up support costs. For remote support during normal working hours, you only get charged for the actual time spent working on your issue. If it only takes ten minutes to resolve your problem, then you are only billed for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you are charged exclusively for the time when Progent's team member is actually on premises working on your issues. Just Progent's competitive by-the-minute rate. For urgent same-day on-site service calls, you might have to pay for our engineerís travel time, but not an increased emergency rate. Since Progent maintains a large pool of engineers located throughout the entire service territory, an available expert is usually near to help. Progent can also dispatch onsite support to the majority of zip codes in the U.S. within 24 hours of answering a service request. Progent's remote technical support team has delivered help to small companies in every state in the U.S (Refer to Progent's customer testimonials.)
SQL Server 2017 Integration Consulting Expertise
Progent's Microsoft-certified SQL Server 2017 consultants can help you to assess the business advantages of upgrading to SQL Server 2017 and can assist you to design and implement an efficient migration of your current SQL Server environment to any deployment architecture including onsite, cloud-hosted, or hybrid. Progent's consultants offer remote or on-premises support ranging from on-demand design assessment or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 project is carried out on schedule and on budget. For more information, visit SQL Server 2017 migration consulting expertise.
Short-Term IT Staffing Services
Progent's short-term IT staffing services allow businesses to meet the need for IT professionals without incurring the costs and delays associated with vetting and hiring experienced technical workers and without increasing your permanent workforce. For details about Progent's short-term staff augmentation services, visit Progent's temporary staff augmentation services.
Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 integration consulting services to help businesses of any size to design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist your company to evaluate the value of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.
Microsoft Active Directory (AD) Design and Troubleshooting Expertise
Progent's Microsoft-certified Active Directory experts have deep knowledge troubleshooting complex Active Directory problems such as server replication problems, multi-domain partition configurations, damaged AD objects, cleanup of beta application configuration objects in production Active Directory environment, and restoration of failed setups of Active Directory and AD-enabled software. Progent is also proficient in using ďexpert onlyĒ AD tools like NTDSUTIL, DCDIAG and NETDIAG. Progent can also suggest deployment strategies that address important issues including AD naming standards, hierarchical structure, IT management structure, selection and structure of group policy objects, plus security and auditing specifications. Progent can also analyze the impacts of alternate server and service configurations on capability and performance. Progent can help companies to plan and install deployments of Active Directory Domain Services by delivering Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud integration.
Team Approach to Service and Technical Problem Escalation
Computer networks have grown ever more sophisticated. At the same time, most small business networks integrate products from dozens of different suppliers. This makes network integration and maintenance increasingly difficult. It is unfeasible for even the most experienced engineer to have in-depth familiarity in all facets of information technology, or extensive hands-on experience in the thousands of products, models, and revisions that small companies incorporate in their IT networks. Progent utilizes a collaborative methodology to computer consulting and depends on application experts to bring high-level knowledge when needed to resolve complex problems effectively, at the least cost to your company.
Talk to a Progent Network Consultant
To learn how to contact a Progent network support expert for remote or onsite support, call 1-800-993-9400 or visit Online Computer Support.