For small business networks located throughout the state ofMassachusetts, Progent's Microsoft authorized engineers can deliver online assistance and troubleshooting to fix your network systems troubles fast and affordably. Progent has acquired enterprise-grade skills, software utilities, and support databases to identify and resolve network problems without the high cost and time delays normally associated with onsite service calls.

If yourMassachusettssmall business is located beyond the larger metro areas such asBoston, Worcester, Springfield, Lowell, or Cambridge, your nearby computer support options may be limited in technical capability, or unavailable during an emergency. This results in a network that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progentís team of network consultants average more than ten years of real-world industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a diverse range of clients. This means you obtain not just the technical expertise needed for the task, but a consultant with proven methods for applying that expertise to provide efficient network solutions.

Examples of Remote Consulting Services Offered by Progent for Cisco Routers
Among the typical remote Cisco router support services available from Progent are setting up domain name, DHCP, routing maps, logging, security logon banner and user accounts; configuring iBGP and HSRP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; reviewing BGP peering arrangements, routing tables, and BGP peering arrangements; upgrading router's IOS image; configuring and testing router failover; resolving VPN problems; creating a network diagram and documenting router setup; plus security and business recovery planning.

IT Consulting for Local Governments and School Districts
Progent has extensive experience delivering a broad range of remote network consulting and emergency repair services to local governments and school districts throughout the U.S. Progent is one of the industryís pioneers in delivering advanced online network support and has delivered IT solutions to clients in all 50 states. Progent's remote IT consulting for local governments saves travel expenses and solves issues faster than on-premises service calls.

Integration Help for Office 365 Apps and Services
Office 365 is Microsoft's expanding suite of productivity apps and cloud services offered on a monthly or annual subscription basis. Office 365 applications and cloud services are available in a variety of subscription plans targeted at customers ranging from students and home offices to global enterprises. Progent can provide fast and easy online access to specialists with expertise in Microsoft, Mac, Apple iOS, and Google Android platforms. Progent can assist you to evaluate the wealth of subscription plans offered with Office 365 and integrate your information network with Office 365 so you derive maximum business value. Progent's Office 365 integration consultants offer expertise with multi-platform environments that include Windows, macOS or OS X, and Linux software. Progent can also help your business to create and manage hybrid ecosystems that transparently integrate on-premises and cloud products and services.

Amazon Web Services (AWS) Integration Consulting
Progent's Amazon Web Services (AWS) integration experts can provide affordable remote support to help businesses to integrate Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon S3 for scalable cloud storage, and Glacier for low-cost long-term archiving. Progent can assist you with every phase of Amazon AWS integration including needs analysis, readiness evaluation, architectural design and review, testing, configuration, administration, performance tuning, software license management, backup/restore solutions, and security and compliance. Progent can provide advanced expertise with firewalls and VPN access and can help you deploy all-cloud or hybrid environments that efficiently integrate Amazon AWS resources. Progent offers occasional support or Progent can provide project management outsourcing services to help you migrate efficiently to the Amazon AWS platform.

Cisco Firepower Firewalls Consulting Services
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and offer unified management and automation of advanced security features such as application visibility, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco-certified CCIE-certified firewall consultants can assist you to plan and execute an efficient upgrade to Firepower firewalls from legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally manage network environments that span branch offices, data centers, private clouds and public clouds. For details about Cisco's Firepower family of Next Generation Firewalls, refer to Cisco Firepower firewalls consulting experts.

Apple iPhone and iPad Integration
Progent's iPhone and iPad integration consultants offer affordable remote assistance to assist you to plan, configure, and fix any aspect of your iPhone and iPad and Windows integration solution and is available for short-term tasks to help you get past specific technical bottlenecks or major engagements to help you finish business-critical initiatives on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you create or support a highly available, secure and scalable network infrastructure that is best suited to your mode of computing. Progent can also provide online and on-premises training for individuals or groups to show you how to manage and use your iOS devices in a safe, team-oriented environment that optimizes the business value of your information system.

Juniper and NetScreen Consulting
Progent's Juniper-certified network consultants can help your company to design and implement Juniper Firewall and VPN technology, optimize and troubleshoot your infrastructure, and migrate smoothly from discontinued products to current releases. Progent's Junos OS engineers can provide expertise with Juniper's flagship network control software to enable your business to simplify the management and strengthen the protection of your Juniper VPN appliances firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system products and can assist organizations manage environments that incorporate a combination of Juniper's OS platforms.

Ransomware Removal and Recovery Consulting
Current variants of crypto-ransomware not only scramble vital on-line files but also infect any accessible system backup resources. Progent's seasoned ransomware cleanup consultants can assist your business to reconstruct a network victimized by a ransomware crypto-worm like Ryuk, Dharma, NotPetya, Cerber, TeslaCrypt, or Locky. To learn more, visit ransomware removal and operations restoration consulting.

Team Approach to Support and Problem Escalation
Information technologies have grown increasingly sophisticated. At the same time, typical small office networks include software and hardware from many different vendors. This makes network integration and maintenance increasingly challenging. It is impossible for even the most talented engineer to have deep familiarity in all facets of computer technology, or broad practical experience in the thousands of hardware and software products, versions, and updates that small businesses include in their IT networks. Progent follows a team methodology to network consulting and relies on subject matter experts to bring high-level knowledge when necessary to resolve the most intractable technical issues efficiently, at the lowest cost to your company.

Windows Server 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Hyper-V 2016 incorporates key features first developed for and proven on Azure, one of the world's biggest public clouds. This pedigree significantly improves the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by improving security, uptime, expandability, manageability, dependability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V experts can help you to assess the advantages of Hyper-V 2016 for your organization, configure pilot systems to confirm the ability of Hyper-V 2016 to run your vital workloads, design a cost-effective network architecture for a cloud-based or hybrid deployment, develop and carry out a smooth migration plan, educate your IT management and support personnel, and deliver ongoing consulting and debugging services to make sure that your Hyper-V 2016 solution delivers the highest possible business value.

Affordable Support Solutions
Many small businesses utilize flawed metrics when shopping for a computer network consultant. Cost per hour is seldom a reliable measure for value. A consultant with insufficient technical background can take several times longer to perform the same task than a seasoned Information Technology expert. For example, billing a third less per hour, but taking three times longer for the same job is not a deal. Still worse, a badly architected or configured IT environment that is unreliable and hard to manage or upgrade can cost a business many times more than its setup price because of lost productivity. Progent's client testimonials from satisfied companies across the United States confirm the effectiveness of Progent's support model and the technical capability of Progent's staff of IT professionals.

Spam/Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn about Progent's entire ProSight portfolio of low-cost outsourced network management services for small and medium-size businesses.

Microsoft SQL Server Application Development
Progent's SQL Server developers can help your organization to create and support applications that utilize Microsoft's SQL Server RDBMS. Progent follows industry best lifecycle management practices to build efficient, easy-to-manage SQL Server applications and is able to team with a client's IT staff to deliver programs in a timely and cost-effective manner. Progent for can help your company to create Microsoft SQL Server solutions by providing a broad range of consulting services including functional specs, logical and physical modeling, data integrity, T-SQL coding, software installation, storage management, performance and I/O configuration tuning, backup/recovery, partitioning, reusable schema, synchronization mechanisms, security and compliance, and disaster recovery/business continuity planning.

Talk to a Progent Network Support Expert
To see how you can get in touch with a Progent network consultant for remote or on-premises expertise, phone 1-800-993-9400 or visit Remote Network Help.



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    Progentís high availability system consultants offer non-stop computing support, disaster recovery planning, network load balancing, high-availability interoffice connectivity, 24x7 Internet interface design, fault-tolerant data center services, and other high-availability operations services to help your company configure a non-stop environment for mission-critical applications. Progent possesses the experience to design economical, fault-tolerant systems by deploying the evolving library of Microsoft Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster Server. Progentís Microsoft and Cisco certified consultants can show you how to you build a high-availability mutli-location network with a fully mirrored Internet interface and intelligent network load balancing.

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    Barracuda Backup is a low-cost, subscription-based backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup solution can incorporate a purpose-built hardware appliance manufactured by Barracuda or a software-based appliance with comparable features but which utilizes your existing storage infrastructure. Barracuda Backup safeguards critical business data produced on-premises, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide array of consulting support services to assist you to plan, integrate, manage and repair a backup and disaster recovery solution based on Barracuda technology.

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    Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry experience, at the forefront of IT service, performing a wide variety of technical tasks for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class IT help, but also a support engineer with proven methods for applying computer knowledge to resolve actual network problems efficiently.

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    Remote server management cards offer IT administrators full control of a server without the need for an on-site presence. Using these server management cards, all console screen data plus keyboard and mouse functionality are exported to a remote session to an IT professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can help you to design, implement, and support a high-availability business network that includes remote management cards and Progent can use these remote management cards to provide efficient off-site technical help. Progent has experience with a variety of remote management cards including Aten IP9001 remote management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote management cards.

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    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that require important software patches, or isolating performance issues.

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    Progent's ransomware experts can help your business to assess your ransomware defenses, monitor and protect your network, assist with negotiating a settlement with a threat actor, and rebuild an information system victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

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    Progent's certified SharePoint 2019 and SharePoint Online experts offer economical remote and on-premises consulting expertise, application development, and technical support services for organizations of all sizes who want to upgrade to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can help you design and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud-based infrastructure into a cohesive intranet solution.

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