For small business computer networks located within the state ofMassachusetts, Progent's Microsoft authorized engineers can deliver online help and remote troubleshooting to repair your network systems troubles fast and affordably. Progent has developed enterprise-level expertise, software utilities, and support databases to troubleshoot and repair network problems while avoiding the high cost and delays normally associated with in-person technical service visits.

If yourMassachusettsorganization is located outside of the larger urban areas such asBoston, Worcester, Springfield, Lowell, or Cambridge, your local network support choices may be limited in expertise, or unavailable during a crisis. This can result in a computer network that is unusable or causing productivity loss due to technical issues persisting for too long. Progentís group of expert network engineers average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a broad range of technical projects for a broad range of customers. This means you obtain not only the technical competency needed for the task, but a professional with demonstrated methods for applying that expertise to provide efficient network solutions.

Immediate Help for Urgent Problems
With Progentís urgent online network support services, you can get immediate support for problems that are causing network disruption. Remote support eliminates the long delay and increased expense required for on-site computer help. For day-to-day network administration work, Progentís online support consultants can finish the majority of jobs within minutes of receiving a request, instead of requiring you to live with a problem for up to a day for on-site help to show up.

Progent's Consulting, Programming and Training Support for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants can provide a broad range of remote services to assist you to design, program, pilot test, deploy, administer, and troubleshoot applications based on any release of Excel, including Excel Online and Office 365 Excel. Progent can assist your business to upgrade your existing Excel solutions to the newest versions of Excel, integrate Excel with iOS and Android mobile devices, and identify and fix compatibility problems between different versions of Office Excel. Progent can provide as-needed support to clients looking for a quick solution to a specific issue associated with Excel and Progent can also provide comprehensive project management services for upgrading or creating line-of-business application software based on Excel. Progent's cost-effective webinar training classes for Office Excel can be customized to meet the needs of individuals or groups.

NetDocs Consulting Expertise
NetDocuments is a leading cloud-based document management system (DMS) designed specifically for law practices. Progent can provide access to NetDocs consultants who can deliver high-level guidance to help you to plan, deploy, administer, optimize, or troubleshoot a DMS environment powered by NetDocuments. To find out about Progent's expert support for NetDocs, refer to NetDocs DMS consulting expertise.

SonicWall-certified Firewall Consultants
Progent's certified SonicWall firewall experts can show you how to deploy, manage, and update SonicWall firewall/VPN products including the current SonicWall TZ, NSa and NSsp families of firewalls and the older SonicWall PRO 2040 products. Progent's CISM and CISA-certified network security consultants can help you incorporate SonicWall firewalls into an end-to-end network protection solution and build protection into your corporate processes. To learn more, refer to SonicWall-certified firewall consulting services.

ProSight IT Asset Management for Organizing Network Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn about Progent's ProSight family of managed IT services for small businesses.

MySQL Application Programming and Database Administration Services
Progent's MySQL application developers and database administrators offer affordable remote DBA or software programming support and can help businesses of any size to configure and support MySQL in a reliable IT infrastructure that provides advanced speed, scalability, and protection. Progent also has experience assisting companies migrate applications from Oracle to MySQL.

Easy Sign-on and Billing Structure
Progent's simple per-minute billing model requires no complex contracts, retainers or hidden charges. Many competitors have minimum charges or other extra charges that drive up support costs. For remote support during normal working hours, you only get charged for the actual time spent working on your issue. If it only takes ten minutes to resolve your problem, then you are only billed for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you are charged exclusively for the time when Progent's team member is actually on premises working on your issues. Just Progent's competitive by-the-minute rate. For urgent same-day on-site service calls, you might have to pay for our engineerís travel time, but not an increased emergency rate. Since Progent maintains a large pool of engineers located throughout the entire service territory, an available expert is usually near to help. Progent can also dispatch onsite support to the majority of zip codes in the U.S. within 24 hours of answering a service request. Progent's remote technical support team has delivered help to small companies in every state in the U.S (Refer to Progent's customer testimonials.)

SQL Server 2017 Integration Consulting Expertise
Progent's Microsoft-certified SQL Server 2017 consultants can help you to assess the business advantages of upgrading to SQL Server 2017 and can assist you to design and implement an efficient migration of your current SQL Server environment to any deployment architecture including onsite, cloud-hosted, or hybrid. Progent's consultants offer remote or on-premises support ranging from on-demand design assessment or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 project is carried out on schedule and on budget. For more information, visit SQL Server 2017 migration consulting expertise.

Short-Term IT Staffing Services
Progent's short-term IT staffing services allow businesses to meet the need for IT professionals without incurring the costs and delays associated with vetting and hiring experienced technical workers and without increasing your permanent workforce. For details about Progent's short-term staff augmentation services, visit Progent's temporary staff augmentation services.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 integration consulting services to help businesses of any size to design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist your company to evaluate the value of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

Microsoft Active Directory (AD) Design and Troubleshooting Expertise
Progent's Microsoft-certified Active Directory experts have deep knowledge troubleshooting complex Active Directory problems such as server replication problems, multi-domain partition configurations, damaged AD objects, cleanup of beta application configuration objects in production Active Directory environment, and restoration of failed setups of Active Directory and AD-enabled software. Progent is also proficient in using ďexpert onlyĒ AD tools like NTDSUTIL, DCDIAG and NETDIAG. Progent can also suggest deployment strategies that address important issues including AD naming standards, hierarchical structure, IT management structure, selection and structure of group policy objects, plus security and auditing specifications. Progent can also analyze the impacts of alternate server and service configurations on capability and performance. Progent can help companies to plan and install deployments of Active Directory Domain Services by delivering Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud integration.

Team Approach to Service and Technical Problem Escalation
Computer networks have grown ever more sophisticated. At the same time, most small business networks integrate products from dozens of different suppliers. This makes network integration and maintenance increasingly difficult. It is unfeasible for even the most experienced engineer to have in-depth familiarity in all facets of information technology, or extensive hands-on experience in the thousands of products, models, and revisions that small companies incorporate in their IT networks. Progent utilizes a collaborative methodology to computer consulting and depends on application experts to bring high-level knowledge when needed to resolve complex problems effectively, at the least cost to your company.

Talk to a Progent Network Consultant
To learn how to contact a Progent network support expert for remote or onsite support, call 1-800-993-9400 or visit Online Computer Support.



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    Support Outsourcing Microsoft Solutions Framework Project Methodology

    When performing consulting tasks for enterprise customers, Progent follows a structured approach based on specified milestones so as to achieve budgetary, scheduling and technical goals while reducing productivity disruption. Progent's Enterprise Services Methodology utilizes industry project management procedures based on the best practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design recommendations, pilots, design tuning, and expert deployment. All facets are documented to make available a comprehensive description of technical services delivered and to assist in downstream network maintenance.

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    Aironet Wireless Access Point Onsite Technical Support

    Progent's Cisco CCIE Wi-Fi network infrastructure experts can provide online or onsite configuration and troubleshooting support to help you to design, implement, upgrade, tune, manage and debug Aironet Wi-Fi access point environments of any scale or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity solution that is simple to manage and expand. Progent also can provide affordable wireless site surveys to help you to determine the most efficient selection, placement and setup of Aironet wireless access points to accommodate your specific workplace design, construction, and anticipated network traffic.

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    Technical Support Services Cloud Backup Security and Compliance

    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information.

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    For enterprises with branch offices in or any region served by Progent's consultants, Progent's Microsoft-Certified IT support professionals and authorized Cisco system specialists can provide a variety of network support services such as project planning, Sarbanes Oxley compliance, office relocations, corporate security, network design, local or phone-based emergency support, and technical support for data center hosting facilities. A Progent IT consultant can help you design a multi-site network that makes efficient use of colocation services and Internet hosting sites. Progentís Microsoft Certified engineers can help major enterprises design, deploy and maintain massive rollouts of the latest releases of Microsoft products including Active Directory, Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progentís CCIE and CCNP experts can assist you to deploy Cisco products for connection solutions that combine basic, high-speed, integrated, and remote networking.

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    Progent offers the temporary assistance of a seasoned CIO who can offer a broad perspective to help you pick and maintain IT technology to meet your current needs and that can serve as a solid foundation for your growth. Progent's temporary Chief Information Officer services offer economic advantages to organizations who want to maximize the benefits from their network investment but who are without the budget or unwilling to add another high-level manager to their head count. Because Progent is vendor-agnostic, with a sizable team of consultants certified to maintain all major OS platforms and connectivity technologies plus a wide selection and business applications, Progent is in an ideal position to provide unbiased recommendations as well as advanced technical help for developing information solutions that fit the special requirements of your organization.

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    Top Jabber and AnyConnect Remote Troubleshooting

    Progent's Cisco Jabber consultants can provide online or on-premises support to assist organizations of any size to design, deploy, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide advanced expertise for the products, technologies and services that make up creating an end-to-end Jabber collaboration solution such as Cisco network devices and management tools, Microsoft Office apps, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi systems, security and compliance, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other components of a modern collaboration solution.

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    Cisco's security and offsite access technology for small companies provide a full line of manageable security solutions to help protect your wired and wireless information system. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection devices and VPN appliances. Progent's expert staff of consultants includes experienced engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who can assist your business to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security technologies that fit best with your company objectives.

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  • Urgent Microsoft SharePoint 2010 Network Engineer Lawrence-Essex County, Massachusetts SharePoint Server 2019 IT Consulting Lawrence, Massachusetts-Manchester, New Hampshire
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  • Microsoft Exchange and Entourage Computer Consulting
    Apple Mac, Entourage, Exchange Support and Integration

    Microsoft Exchange and Apple Mac workstations can work together efficiently. Progent's Mac and Microsoft certified consultants can show you how to install Microsoft Entourage and Exchange so your Apple Macintosh users can collaborate with colleagues who run Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can collaborate, allowing Mac users to get and send messages, search the GAL, copy addresses, sync up calendars, and alert fellow workers to conferences via your Microsoft Exchange account. Progent will make sure that your Exchange Server is appropriately set up and that LDAP and Outlook Web connectivity are working. Progent also can provide specialized one-on-one Entourage training.

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  • Waltham-Marlborough, MA Phone Support Services BlackBerry Enterprise Server Small Office IT Consultant BlackBerry Smartphone Waltham-Brightone, Massachusetts

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    BlackBerry BES Server Help and Support

    Progent offers the services of BlackBerry-premier experts who can assist small businesses to design, manage, and repair BlackBerry solutions economically and successfully, eliminating the requirement for an in-house BlackBerry expert and minimizing the expense and distraction of supporting a mobile workforce. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-expert experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security engineers. This breadth of expertise, combined with Progent's efficient online service delivery model, offers small businesses an efficient solution for integrating BlackBerry technology productively into their information network.

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  • Managed IT Services Consulting
    Consultancy Small Business Network Management Services

    Progent's ProSight family of managed services are intended to provide organizations who maintain minimal in-house IT administration and support staffs with low-cost access to world-class management tools and consulting experts. Advantages of Progent's ProSight catalog of managed services include fixed network management expenses, smart automation of common management tasks, continual absorption of new technology, smooth transition from older systems to up-to-date solutions, close fit between computer technology with strategic goals, access to veteran network consultants, and freeing up management to concentrate on business instead of fast-evolving network technology.

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    Colocation Facility Support

    Colocation sites make it possible for businesses to share world-class data centers for housing network equipment that supports mission-critical applications. Progent's Microsoft and Cisco premier consultants can assist your business with all aspects of your colocation strategy such as choosing and moving to a colocation site, designing network architecture, defining required equipment, on-site and remote maintenance, setting up remote network administration, and education your support staff.

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    Hybrid cloud Consulting

    Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local resources as well as public clouds. To help you to integrate cloud services with networks, Progent offers a range of cloud integration support services that include Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has two decades of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.

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  • Private Cloud Hosting Services Consulting Services
    Largest Specialists Hosting for Virtual Servers

    Progent's Private Cloud Hosting service offers complete hosting of a small or mid-size company's servers in an environment that gives the highest level of availability and scalability and is in addition easy to move to any data center. Progent's Private Cloud Hosting and Management options are based on mature virtualization technologies that allow small companies with multi- platform IT systems to economize dramatically on the expense of capital equipment, infrastructure support, and network management while benefiting from world-class fault tolerance and an unmatched level of vendor independence.

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  • Apple iPad Remote Support
    macOS and OS X Support Services

    Progent's experts offer Apple macOS and Mac OS X users a variety of services including desktop support, Apple macOS and OS X consulting, Mac integration with Windows networks, Entourage and email expertise, security services, and custom education. Progent can assist clients to migrate to macOS from OS X or other earlier versions of Apple Mac OS X and Progent can provide help with Apple Mac applications. Progent's specialists in Apple technology can also assist you with iPhone support and Apple iPad synchronization, or moving to Apple's iCloud services. For computer networks based solely on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the complexity of planning, configuring and supporting a network infrastructure that is reliable, safe, fast and aligned with your organization's business goals.

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