For business network systems located within the state of Massachusetts, Progent's Microsoft and Cisco qualified consultants can deliver phone assistance and troubleshooting to fix your computer system issues quickly and affordably. Progent has acquired enterprise-class skills, sophisticated tools, and support databases to troubleshoot and resolve IT problems while avoiding the cost and time delays associated with in-person technical service visits.
If your Massachusetts organization is located beyond the larger metropolitan areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local network systems support choices may be limited in expertise, or unavailable during urgent situations. This results in a network environment that is unusable or causing efficiency loss due to technical problems persisting for too long. Progentís team of expert network engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a extensive range of clients. This means you get not only the technical skills needed for the task, but a professional with field proven methods for applying those skills to provide affordable network solutions.
NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a disaster recovery platform that uses failover storage clustering with replication to provide fast, zero data loss disaster recovery (DR) between datacenters that are as far as 300km apart from each other. Progent can provide online or on-premises access to a NetApp MetroCluster expert who can assist you to design, configure, manage, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can make sure you follow leading practices for installing your MetroCluster solution by providing guidance with tasks such as assigning shelf IDs, determining aggregate and plexes layout, setting up volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network, and verifying your DR system to prove compliance with information assurance standards and government requirements.
Live Online Seminars for Popular Desktop Applications
Progent provides live online instruction for popular client software. Progent's Webinar training covers areas that include Office 365 Excel and Power BI business reporting, Office 365 Word VBA macro development, PowerPoint collaboration, Outlook security, Microsoft Office Access rapid application development, Microsoft Dynamics GP (Great Plains) migration, and Windows 10 management. Online training offers all the benefits of traditional classroom sessions, such as immediate communication between students and teachers, but avoids the expenses of transportation and the hassle of attempting to synchronize the availability of many students.
Online Technical Support for Windows and Cisco-based Networking Environments
Progentís Technical Response Center offers world-class online technical support for Microsoft and Cisco-based systems anywhere in the United States. Progent's certified professionals have the experience to help you to troubleshoot and solve complex network problems quickly and cost effectively. The breadth of technical expertise offered by Progent's team of engineers allows them to escalate even the toughest problems to appropriate subject matter experts as necessary. Whether you require one-time phone support and remote troubleshooting or ongoing availability of a Helpdesk Technical Response Center, Progent's experts can provide your company with enterprise-level support without the high cost and administrative hassle of running a large in-house IT group.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability either to block or recover rapidly after a ransomware attack. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Disaster Recovery/Business Continuity Planning Help
Progent offers high-level remote expertise for business continuity planning, validation, and education to assist you to respond to potential catastrophes, reduce downtime for your vital IT functions, eliminate lost information, and comply with examiners' letters and contractual obligations. Progent's business continuity experts can work closely with your management and IT administration staff to perform risk analysis, define dependencies, specify the resources required to run your organization, prioritize crucial IT functions and define allowable recovery times, qualify hot backup sites, set up safe remote access capability for key employees, implement notification mechanisms and assign duties for staff, write a complete recovery plan, and provide training for management and technical staff to carry your agreed upon solution. Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to design and build a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments using failover cluster tools proven in Microsoft's Azure public cloud.
Migration Consulting Support for SharePoint 2013
Progent has been providing SharePoint support since the first product was published over a decade ago, and Progent has the breadth and depth of technical knowledge to help businesses of any size to design and implement a SharePoint Server 2013 deployment and create SharePoint 2013 applications that bring substantial business benefit to your information network. Progent's Microsoft-certified consultants can help your company to evaluate the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from another collaboration environment; determine whether an in-house, Cloud-based or hybrid configuration is most sensible for your company; and pick the right version of SharePoint 2013 for your purposes. Progent can provide full project management services or can assist in specific tasks related to your SharePoint 2013 migration.
Easy Sign-on and Pricing Model
Progent's easy by-the-minute billing policy has no complicated contracts, retainers or hidden charges. Many competitors have minimum charges or other additional fees that drive up service. For remote support from Progent during normal business hours, you only pay for the actual time spent working on your issue. If it only takes ten minutes to solve your problem, then you are only billed for ten minutes. For advance scheduled onsite service work booked more than 24 hours in advance, you pay exclusively for the time when a Progent expert is actually onsite solving your issues. Just Progent's competitive by-the-minute rate. For emergency same-day onsite service calls, you might have to pay for our expertís travel time, but never an increased emergency rate. Because Progent maintains a large pool of engineers located within the entire service territory, an available expert is usually near to help. Progent can in addition dispatch onsite support to most zip codes in the U.S. within 24 hours of receiving a service call. Progent's remote support team has delivered assistance to small businesses in every state in the U.S (Refer to Progent's customer testimonials.)
Responsiveness of Progent's TRC for Online Technical Support
Progent's Technical Response Center is committed to providing the best level of remote network support services available for emergency and standard issues. For urgent issues that affect many workers, crucial people, or a mission-critical application, the Technical Response Center will engage in one hour or less. For standard problems, the TRC is committed to respond in two hours or less. Under any circumstance, your trouble ticket will be created promptly and correctly, You will receive an acknowledgement from the ticketing system, and the TRC will get in touch with you on every corrected problem to confirm you are comfortable with the outcome and willing to close the trouble ticket. Learn more concerning Progent's TRC Customer Commitment.
Microsoft Windows 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 utilizes key technologies first designed for and refined on Microsoft Azure, one of the world's biggest public clouds. This significantly improves the ability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing data security, availability, scale, manageability, dependability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V experts can assist you to evaluate the advantages of Hyper-V 2016 for your business, configure test systems to verify the ability of Hyper-V 2016 to run your vital workloads, plan an efficient network topology for a cloud-based or hybrid installation, develop and carry out a non-disruptive upgrade strategy, educate your IT management and support staff, and provide ongoing consulting and troubleshooting services to make sure that your Hyper-V 2016 investment delivers the highest possible business value.
Planning and Configuration Support for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified Wi-Fi experts offer Cisco Aironet Wi-Fi AP configuration support and Cisco wireless controller integration to help you benefit from the 802.11ac Wave 2 WiFi standard to triple the performance for your Wi-Fi LAN while extending the coverage.
Cisco IOS software Upgrade Support
If your network includes Cisco routers, you may be using an outdated release of IOS, the network OS powering virtually all Cisco router as well as current switches from Cisco. Cisco frequently publishes upgrades to IOS to fix bugs, shore up security gaps, or improve functionality. Unfortunately, updating IOS and other Cisco OS platforms can be tricky, depending on your Cisco device and your system environment. For example, there could be limitations of local RAM that could cause a new OS version to execute incorrectly. Progent's Cisco CCIE consultants can provide a broad selection of services related to updating Cisco IOS or any other Cisco software platform such as IOS XR, CallManager or Unified Communications Manager. Progent's consultants can run audits of your Cisco software, propose sensible updates, prepare Cisco appliances, transfer images/, activate and test your Cisco software, optimize performance, troubleshoot issues, and teach your IT managers how to take advantage of all significant new functions.
Stealth Penetration Testing
Stealth penetration testing is a key component of any overall network security plan. Progentís security professionals can run extensive unannounced intrusion security tests without the knowledge of your company's in-house network support staff. Unannounced penetration testing uncovers whether existing security monitoring tools such as intrusion incident warnings and event history monitoring are correctly configured and consistently monitored.
Microsoft SharePoint Server Support Services
Progent's Microsoft-certified SharePoint 2013 specialists, SharePoint 2010 developers and SharePoint Server 2007 support professionals can show you how to evaluate the economic justification for deploying the latest release of SharePoint Portal Server, consult with you on the appropriate version of SharePoint for your application, provide setup and deployment services, help you to set up Microsoft SQL Server as a back-end database, improve your network integrity, integrate your standard and custom application programs to operate with Microsoft SharePoint Server, develop a company-wide security plan that encompasses portal solutions, and deliver troubleshooting and Call Center support.
Cost-effective Support Solutions
Many small companies utilize poor metrics when shopping for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate experience can take several times longer to complete the same job than an experienced Information Technology expert. For example, charging 30% less per hour, but taking three times as long for the same job is hardly a deal. Even worse, a poorly architected or implemented IT environment that is undependable and hard to administer or upgrade can cost an organization many times over its initial price due to lost productivity. Progent's client testimonials from satisfied companies throughout the U.S. indicate the effectiveness of Progent's support model and the technical capability of Progent's staff of IT professionals.
Contact a Progent Computer Support Expert
To see how to get in touch with a Progent network consultant for remote or onsite assistance in , call 1-800-993-9400 or visit Online Computer Support.