For small company network systems located in the state ofMassachusetts, Progent's Microsoft certified technicians can deliver remote phone help and troubleshooting to repair your network systems issues quickly and cost effectively. Progent has developed enterprise-grade skills, sophisticated utilities, and support databases to troubleshoot and repair computer network problems while avoiding the high cost and time delays associated with onsite service calls.

If yourMassachusettsorganization is situated outside of the larger metro areas such asBoston, Worcester, Springfield, Lowell, or Cambridge, your local network systems support choices may be limited in skills, or unavailable during urgent situations. This results in a computer network that is unpredictable or causing wasted time due to technical issues going unresolved for too long. Progentís group of network engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a extensive range of technical projects for a varied range of customers. This means you obtain not only the technical expertise needed for the job, but a professional with proven methods for applying those skills to provide excellent network solutions.

Teleworkers Solutions
Progent has two decades of background assisting small and mid-size organizations to design, deploy, optimize, administer, and debug computer networks that support remote workers. For details about Progent's expertise for at-home workers, refer to at-home workforce solutions.

Planning Support services for SharePoint Server 2013
Progent has been delivering SharePoint support since the initial SharePoint product was released more than a a dozen years, and Progent has the breadth and depth of IT know-how to help businesses of any size to plan and carry out a SharePoint Server 2013 installation and create SharePoint Server 2013 applications that add substantial business benefit to your IT investment. Progent's Microsoft-certified consulting team can help you to assess the business advantages of migrating to SharePoint Server or SharePoint Online from older releases of SharePoint or from another collaboration solution; determine whether an on-premises, Cloud-based or hybrid configuration is most sensible for your busi9ness; and pick the right version of SharePoint 2013 for your applications. Progent offers full project management support or can help in individual tasks associated with your SharePoint 2013 deployment.

Progent's Integration and Development Support for SQL Server 2016
SQL Server 2016 introduces major improvements in performance, scale, security and compliance, high-availability, mobile computing support, plus integrated analytics and reporting. New features include PolyBase for handling SQL and NoSQ files simultaneously for data warehousing, Hadoop support, Dynamic Data Masking, Mobile Report Publisher, and centralized control over local and cloud operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide remote and onsite expertise to assist organizations of any size to design, deploy, administer or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint, Dynamics ERP, Skype for Business, and SCOM.

Consulting and Support Expertise for Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016)
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of network management tools and is intended to provide a centralized mechanism for configuring and managing virtualized fabric and services across hybrid networks that can include private clouds and Azure publics cloud services. Progent's SCVMM 2016 consultants can assist businesses of any size with any aspect of building, deploying, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, help you upgrade smoothly from older releases of VMM, develop processes for creating and installing virtual machines and VM hosts, design high-availability scale-out clusters, connect your private cloud infrastructure with public clouds, set up virtual switches, develop and debug PowerShell scripts, and help you evaluate the potential advantages of new technologies like Storage Spaces Direct and Host Guardian Service. Progent's hypervisor experts offer world-class Hyper-V consulting and VMware ESXi support.

GIAC-certified Information Assurance Consultants
GIAC information assurance certification was established in 1999 to certify the skill of computer security professionals. GIAC certifications are recognized by businesses and institutions around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants can provide support for all of the security disciplines covered under GIAC certification such as auditing infrastructure vulnerability, incident management and response, intrusion detection, web-based application security and security information and event management (SIEM) solutions.

WatchGuard Firewall Integration Consulting
Progent's WatchGuard consultants can show you how to configure WatchGuard Firepower Firewall/VPN security appliances that align with your security requirements and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or migrate to modern WatchGuard Firebox firewall solutions. To learn more about Progent's consulting services for WatchGuard security gateways, see WatchGuard firewall integration consulting.

Video Conferencing Expertise for Telecommuters
Progent's consultants can assist small and medium-size organizations to deploy and debug video conferencing platforms to enable their at-home workers to communicate safely and efficiently with fellow workers and clients. To learn about how Progent's consultants can assist you to install and manage teleconferencing technology for remote workers, see teleconferencing support services for telecommuters.

Cisco Unified Messaging and Collaboration Consulting Services
Progent can provide online or on-premises help from a Cisco Certified Internetwork Expert (CCIE) specialist to assist your business to design, implement, manage and repair unified communications networks supported by Cisco Unified Communication products in an in-house, distributed, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have in-depth experience helping organizations of all sizes to build collaboration ecosystems by delivering expert services such as Unified Communications Manager (CUCM) and CallManager system design and deployment, IP voice and video phones and soft phones configuration, and Cisco wireless VoIP phone deployment. Progent's consultants can assist you with Cisco's extensive portfolio of UC applications such as Jabber, WebEx, Unity Express, Cisco Unified Contact Center, and Unified Mobility.

Data Protection Manager Help
System Center 2016 Data Protection Manager provides small to medium-size businesses near-continuous backup and simplified recovery functions for Microsoft environment. Data Protection Manager 2016 delivers application-aware backup for critical platforms such as SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux VMs, supports virtual machines running on Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consulting experts can help you to design, implement, administer, and troubleshoot a multi-site backup/recovery system powered by SCDPM 2016. Progent can help you to upgrade from a previous version of Data Protection Manager or from a legacy solution, and Progent can optimize your SCDPM 2016 environment for on premises, hosted, cloud or hybrid deployments. Progent offers remote or onsite support and can deliver as-needed guidance to resolve challenging issues or deliver comprehensive project management or co-management support to help you complete your SCDPM 2016 initiative on schedule and within your budget.

Upgrade Consulting for Skype for Business
Progent's certified Skype for Business integration experts can provide online and onsite consulting services for companies of any size to evaluate the costs/benefits of migrating to Microsoft Skype for Business Server or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to plan a local, cloud or hybrid deployment; interface Skype for Business with Microsoft SQL Server, Exchange Server, SharePoint Server and Office; set up high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and interface with other collaboration platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security consultants can assist you to design and verify a security strategy for your Skype for Business deployment that meets government and industry requirements. Progent can also assist create a hybrid deployment that integrates self-hosted Skype for Business with the cloud platforms Skype for Business Online or Microsoft Teams.

ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

ProSight Managed Services for Network Management
Progent offers a family of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's leading enterprises. Progent's ProSight series of network monitoring and management services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, patch management, automated backup and disaster recovery, infrastructure monitoring and management, private cloud hosting, and network documentation management. To download Progent's white paper on the benefits of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.

Get in Touch with a Progent Network Support Expert
To find out how you can contact a Progent network support expert for online or on-premises assistance in #(state), phone 1-800-993-9400 or go to Online Network Help.

An index of content::

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    Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration services that include Microsoft Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has two decades of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.

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    Altaro VM Backup offers small and mid-size businesses a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud architectures and also enables cost-effective backup to Microsoft Azure Block Blob storage. Headline capabilities include industry-leading Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection with backup spacing as little as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, granular recovery options for specific files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and vCenter for managing larger environments, and support for Microsoft VSS technology to back up online VMs without downtime. Progent is an Altaro partner and can provide a wide range of services to help you to design, deploy, optimize and troubleshoot a backup/restore solution based on Altaro VM Backup.

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    The new Cisco ASA 5500-X Family of firewalls with Firepower Services deliver significantly more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-certified CCIE network consultants can help you to maintain your current PIX or ASA 5500 firewalls or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, integrate, tune, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's Microsoft-certified consulting experts have more than 10 years of background planning, implementing, enhancing and fixing System Center Operations Manager solutions and offer organizations of all sizes advanced remote or on-premises consulting support for SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that provides the performance and resilience needed to watch over your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent can also help you to install and set up System Center 2012 Operations Manager management packs based on best practices for monitoring network fabric and Microsoft and 3rd-party applications and services. Also, Progent can provide fast remote or on-premises technical support to assist you to remediate serious problems detected by System Center 2012 Operations Manager.

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    System Center 2016 provides important enhancements for managing hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; unified management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff offers world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

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