If your company information network is in the state ofMassachusettsyou can now get fast online access to a UNIX or CCIE-certified expert to help with urgent issues affecting your IT network. Progent maintains among the largest groups of UNIX and Cisco CCIE support professionals available by phone of any nationwide service organization in the U.S. The cost is reasonable, charges are per minute, engagement is fast, and support is world class.
In case yourMassachusettsorganization is situated some distance from major urban neighborhoods includingBoston, Worcester, Springfield, Lowell, or Cambridge, help from UNIX, Linux, Solaris, or Apple Mac OS X or CCIE-certified experts may be limited when there's an emergency. This can result in a drop in income for your company, upset customers, unproductive workers, and defocused executives. By utilizing Progent's remote support, you can get in touch with a Premier consultant ready to deliver assistance whenever you require it to keep your computer network operating.
Because Progent charges for phone help on a per-minute basis, your business owes only for support provided. Progent asks for no startup charge. Many remote support organizations apply significant minimum payments or charge for every quarter hour or longer. Progent's small granularity and straightforward pricing mechanism eliminate unexpectedly large bills for quick repairs.
If your Massachusetts business requires technical assistance for UNIX/Linux, Sun Solaris, Apple macOS and OS X or Cisco technology, visit Progent's phone-based support, call 866-776-4368, or see Contact Progent.
What Makes Progent's Remote Support Services Special?
Progent's seasoned staff of remote consulting engineers possesses a broad array of world-class computer knowledge. This allows Progent's remote technical support specialists to deal successfully with the most complex technical problems faster than is feasible with ordinary third-party support firms or with the in-house support resources commonly found in small or mid-size businesses. Progent has refined the tools and experience to fix problems economically in a wide variety of network configurations that feature mixtures of UNIX/Linux, Sun Solaris, Apple macOS and OS X, Microsoft, and Cisco products. (Refer to Progent's customer testimonials.)
Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and CISCO CCIE consultants have qualified for professional certifications including Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's remote support experts also have a number of key Cisco credentials which include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.
In order to assist companies that maintain networks powered by a combination of UNIX, Linux, Solaris, macOS and OS X, and Microsoft Windows technology, Progent's online support team offers the assistance of consultants have earned prestigious Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). To provide advanced security expertise, Progent offers phone-based contact with engineers who have qualified for major security certifications such as Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers. The scope of Progent's expertise combined with Progent's cooperative approach to repairing technical difficulties streamlines trouble ticket escalation, if needed, to experts with sufficient background to deal with particularly tough jobs. This accelerates resolutions of serious problems, prevents system downtime, and minimizes maintenance invoices.
For organizations anywhere in Massachusetts, Progent offers immediate online contact with a UNIX/Linux, Sun Solaris, macOS or OS X engineer for critical support to repair technical problems that are damaging your business but are not within the experience of your on-hand IT service group. Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and CCIE-Premier service team can connect to your network with the latest remote troubleshooting tools in order to perform rapid and affordable evaluation and remediation of serious IT issues.
Troubleshooting Services Progent's Remote Support Experts Can Provide Your Massachusetts Company
Progent service specialists can offer expert help for a comprehensive array of UNIX, Apple OS X, Cisco, and Windows solutions such as:
Remote Support Services for UNIX/Linux, Sun Solaris, and macOS and OS X Systems
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote network service team can help Massachusetts small businesses with a broad array of IT products and technologies such as network architecture, messaging solutions, security expertise for computer systems and company operations, Microsoft Windows integration with UNIX/Linux, Solaris, or macOS and OS X systems, VMware products for processor economization and centralized management, and transitioning from outdated applications to contemporary solutions powered by newer versions of UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft Windows.
Progent's support professionals offer remote troubleshooting for computers powered by popular variants of UNIX such as:
macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX or common Linux products including
Cisco Network Architecture and Security Technology
Progent is unmatched in the computer support industry for offering immediate and economical access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are elite networking consultants who qualify for this advanced certification by passing thorough examinations given by Cisco. Usually CCIEs are employed by big enterprises or nationwide Internet service providers (ISPs), and so their skills are not conveniently accessible to the general public.
Progent is among the rare network support organizations that makes sure that Cisco CCIEs are available to support small and medium sized businesses. Also, Progent can provide fast access to a Cisco CCIE via phone so your company can get timely assistance for urgent system issues that are hurting your business but are outside the competence of your usual IT support personnel. Progent's CCIE engineers can access your network using state-of-the-art on-line support tools in order to execute rapid and cost-effective analysis and remediation of serious network anomalies. To find out more concerning Progent's expertise in Cisco network appliances, refer to Cisco Technology Professional Expertise.
Microsoft Certified Partner for Online Expertise for Microsoft Windows
Progent's Microsoft-expert remote support professionals can deliver computer problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can assist you with a broad variety of platform practice areas including
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 consulting,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 design and configuration,
Skype for Business Server integration consulting and Lync 2010 migration, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
Microsoft System Center 2012 Operations Manager monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Certified System Security Engineers
Progent provides you the services of expert CISM, CISA and CISSP security consultants who offer a range of system protection solutions to improve the resistance of your UNIX, Linux, Solaris, or macOS and OS X environment against internal or external threats or assist you to recover quickly from an attack. Security solutions provided Progent include: in depth security analysis using technologies such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds and Netcat; efficient recuperation from virus and worm assaults; configuring firewalls; planning safe architectures for remote and mobile access; securing your email system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring. To find out more about Progent's security expertise for small and midsize businesses, see Progent's Consulting Services for System Security.
Business Applications Support: Webinar Training, Programming, Integration
Progent's Apple Mac technology consultants can promote the creative facets of Macintosh computing by offering consulting services and training in graphics, audio, and video. Progent's consultants offer help in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video post-production facility.
Progent's Application Experts Team offers in-depth engineering support and education in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Office Word, and MS Excel. For more about Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Help Desk Call Center Support Options
Progent offers a selection of programs for Help Desk Call Center assistance : UNIX/Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Services, Virtual Help Desk Services, and Call Center Operations Consulting and Staffing.
Progent's Help Desk Call Center Outsourcing Services are designed primarily for companies who need the timely accessibility of a professional Call Center but who have limited funds and internal support resources. Progentís Virtual Help Desk is a seamless supplement to your existing Help Desk team. Progent can act as a primary Help Desk for your business, represent an escalation alternative for tough network issues, or be available in overflow instances when your ordinary service providers are swamped. Progent's Help Desk Call Center Consulting Services can assist you in building an effective new Call Center or improving your existing one, evaluating or customizing Help Desk Call Center application software to meet the particular requirements of your company, or adding temporary personnel to operate remotely with your internal Help Desk group during high-demand events such as system upgrades.
Progent is a Microsoft Partner and has a large team of Cisco-authorized network experts. Progent's Help Desk team of experienced UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft experts can give your clients fast contact with a dependable support resource with years of background in telephone-based support and remote access troubleshooting for small and midsize business networks. Progent's concentration is on giving the Help Desk a positive reputation as a significant contributor to business success, and Progent's goal is to fix rather than just document problems. For more about Progent's Help Desk service and outsourcing, see Progent's Help Desk Support.
Progent's Remote Technical Support Tools
Progent has deployed a collection of customized tools, refined during more than a decade of use, focused on enabling the highest standard of efficiency for delivering remote technical help and troubleshooting for small and midsize company information systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN offsite connectivity permits the consultants of Progent's online support team to connect to your environment remotely without violating network security.
Progent's powerful customer support database system keeps comprehensive documentation for all service delivered to Progent's customers. Each authorized Progent team consultant has the benefit of the specifics of support delivered to each client by any team engineer. This history of trouble tickets and solutions is structured as an easily searchable proprietary knowledge base that permits Progent's online support engineers to share their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's partnerships with key industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and to vendors' in-house technical staff that enable Progent's remote service specialists to arrive at the best resolutions quickly.
Get in Touch with a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Support Specialist Immediately
To find out how to ask a UNIX, Linux, Solaris, macOS or OS X consultant or a Cisco certified CCIE for urgent online engineering expertise in Massachusetts, call 1-800-993-9400 or visit Urgent Online Computer Help.