If your company IT network is in Massachusetts you can depend on fast phone-based technical support from a UNIX or CCIE-certified support specialist to help with complex issues affecting your computer network. Progent offers the services of among the most extensive groups of UNIX and CCIE-certified support professionals accessible remotely of any independent support organization in the country. The cost is reasonable, billing is per minute, sign-up is fast, and support is unbeatable.
If your Massachusetts office is based away from major urban neighborhoods like Boston, Worcester, Springfield, Lowell, or Cambridge, access to UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE engineers may be problematic when there's an emergency. This can result in lost revenue for your company, angry clients, unproductive workers, and defocused executives. By calling Progent, you can get in touch with a Certified engineer ready to provide expertise when you need it to keep your network running.
Since Progent charges for phone help per minute, your business pays just for support received. Progent requires no startup charge. Some remote service firms apply significant minimum fees or charge for every quarter hour or longer. Progent's fine granularity and straightforward billing model do away with big invoices for quick repairs.
If your Massachusetts business requires online assistance for UNIX/Linux, Solaris, macOS and OS X or Cisco technology, visit Progent's online help, phone 866-776-4368, or go to Contact Progent.
Why is Progent's Remote Technical Support Services Special?
Progent's seasoned staff of online support professionals possesses a wide range of in-depth computer knowledge. This enables Progent's online technical support specialists to resolve the most challenging technical problems faster than is possible with typical third-party support organizations or with the in-house support resources commonly found in small or mid-size companies. Progent has developed the tools and skills to repair technical issues economically in many different computer configurations that incorporate combinations of UNIX, Linux, Sun Solaris, macOS and OS X, Microsoft, and Cisco technologies. (See Progent's client testimonials.)
Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CISCO CCIE service specialists have been awarded professional certifications including Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's remote support team members also hold a variety of key Cisco credentials such as Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
In order to assist businesses that maintain environments incorporating a mix of UNIX, Linux, Solaris, macOS and OS X, and Microsoft Windows technology, Progent's remote support team can provide the assistance of engineers have earned prestigious Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). For delivering high-level security consulting, Progent provides phone-based support from engineers who have been awarded major security credentials including Certified Information Security Manager consultants, CISSP specialists, and Information System Security Architecture Professional (ISSAP) engineers. The range of Progent's technical knowledge combined with Progent's cooperative approach to fixing technical problems allows trouble ticket escalation, if appropriate, to specialists with relevant background to resolve unusually tough support calls. This speeds up remediation of urgent network problems, prevents system downtime, and minimizes maintenance invoices.
For companies in the state of Massachusetts, Progent allows virtually instant remote access to a UNIX/Linux, Sun Solaris, Apple macOS or OS X engineer for urgent support to fix technical problems that are damaging business productivity but are not within the experience of your ordinary computer support group. Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CCIE-Certified network experts can interface with your computer environment by means of state-of-the-art remote troubleshooting technologies that allow them to deliver fast and economical diagnosis and repair of serious computer problems.
Services Progent's Online Support Experts Can Provide Your Massachusetts Business
Progent's service specialists can provide advanced assistance for an extensive array of UNIX, Apple OS X, Cisco, and Windows solutions such as:
Remote Troubleshooting and Consulting for UNIX/Linux, Solaris, and Apple macOS and OS X Systems
Progent's UNIX/Linux, Solaris, and macOS and OS X online network service staff can help Massachusetts small businesses with a large array of computer products and technologies such as network architecture, email solutions, security consulting for networks and company operations, Windows coexistence with UNIX, Linux, Sun Solaris, or macOS and OS X platforms, virtual server products for processor consolidation and centralized administration, and moving from out-of-date systems to modern solutions based on newer versions of UNIX/Linux, Solaris, macOS and OS X, or Windows.
Progent's support experts offer remote troubleshooting for computers based on popular derivatives of UNIX including:
Apple macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or familiar Linux products such as
Cisco Network Infrastructure and Security Technology
Progent leads the network support industry for providing immediate and economical access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are sought-after networking professionals who are awarded this rare certification only after thorough examinations administered by Cisco. Most CCIEs work for big corporations or national Internet service providers (ISPs), and as a result their services are not conveniently accessible to small and mid-size businesses.
Progent is one of the only IT service providers that makes sure that Cisco CCIEs stay available to support small and medium sized organizations. Also, Progent can provide fast access to a CCIE via telephone so you can benefit from immediate assistance for complex system issues that are impacting your productivity but are not within the experience of your local system maintenance group. Progent's CCIE support experts can tie into your network via sophisticated on-line troubleshooting tools in order to execute fast and economical analysis and repair of critical network anomalies.
CCIE and CCNP Certified engineers from Progent can assist your company to design, configure, and service an integrated network infrastructure that can streamline operations, cut expenses, and accelerate time to profitability. By offering Cisco integrated services routers expertise with Cisco Catalyst switches support and Aironet wireless products integration assistance, Progent can greatly increase the strategic value of your network infrastructure in Massachusetts. To find out additional information on Progent's services for Cisco infrastructure, see Cisco Network Consulting Support.
Microsoft Partner for Remote Consulting for MS Windows
Progent's Microsoft-certified remote support professionals can provide computer repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a wide range of platform practice areas such as
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 planning and integration,
Microsoft Skype for Business Server planning and deployment consulting and Lync Server maintenance, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Premier Network Security Specialists
Progent offers you contact with expert CISA, CISM, and ISSAP security engineers who offer a variety of security services to improve the protection of your UNIX, Linux, Solaris, or Apple macOS and OS X environment against attacks or help your business to recover quickly from an attack. Security services offered by Progent include: comprehensive security analysis utilizing platforms such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick recovery from malicious attacks; integrating firewalls; designing secure techniques for remote and mobile connectivity; protecting your email infrastructure against viruses, spam and DHA attacks; and setting up 24x7 network monitoring. For more information about Progent's security expertise for small and midsize companies, visit Progent's Engineering Services for Network Security.
Applications Support: Online Classes, Programming, Integration
Progent's Apple Mac technology experts can support the creative aspect of Macintosh environments by offering help services and training in graphics, audio, and video. Progent's consultants can provide help in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as capturing or digitizing audio or video or setting up an audio/video post-production studio.
Progent's Application Experts Group offers professional engineering support and education in specific application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for familiar Microsoft applications including CRM, Project, Word, and MS Office Excel. For more concerning Progent's consulting, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Help Desk Call Center Outsourcing Options
Progent provides three service offerings for Call Center assistance including UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Help Desk Process Consulting and Staffing.
Progent is a Microsoft Partner and has a skilled team of Cisco-authorized networking specialists. Progent's Call Center team of seasoned UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft experts can offer your customers fast contact with a dependable support team with extensive experience in phone help and online troubleshooting for small and medium-size business networks. Progent's focus is on earning the Help Desk a positive reputation as a major contributor to company success, and Progent's charter is to fix rather than merely document problems. To read more concerning Progent's Call Center support and outsourcing, go to Progent's Call Center Support.
Progent's Online Technical Support Technologies
Get in Touch with a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Technical Assistance Expert Now
Progent's advanced service database software stores comprehensive records for all service delivered to Progent's clients. Every active Progent staff consultant has access to the history of services rendered to each client by any staff engineer. This archive of problems and resolutions is organized as a readily searchable proprietary knowledge base that permits Progent's remote support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's certifications with major vendors including Cisco and Microsoft permit access to additional vast technical support knowledge bases and to vendors' internal engineering personnel that enable Progent's remote consulting experts to arrive at the optimal solutions promptly.
To see how you can get in touch with a UNIX, Linux, Solaris, macOS or OS X consultant or a Cisco CCIE for urgent remote engineering help in Massachusetts, phone 1-800-993-9400 or go to Urgent Online Network Help.