If your company network is in Massachusetts you can have quick phone-based access to a UNIX, Linux, Sun Solaris, Mac OS X or Cisco CCIE engineer to resolve complex issues affecting your IT network. Progent maintains one of the most extensive teams of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified consultants accessible online of any nationwide support firm in the country. Rates are reasonable, billing is per minute, engagement is quick, and service is world class.
If your Massachusetts office is away from major urban neighborhoods including Boston, Worcester, Springfield, Lowell, or Cambridge, access to UNIX, Linux, Solaris, or Apple Mac OS X or CCIE-certified experts is often limited during a network crash. This could mean a drop in revenue for your company, angry clients, unproductive employees, and distracted management. By utilizing Progent's remote support, you have access to a Certified consultant who can offer expertise when you have to have it to keep your network on line.
Because Progent bills for phone help per minute, your business pays exclusively for support delivered. Progent requires no startup charge. Some online consulting organizations have large minimum time requirements or bill for every quarter hour or more. Progent's by-the-minute granularity and straightforward pricing model eliminate big tabs for fast repairs.
If your Massachusetts company needs technical assistance for UNIX/Linux, Solaris, Apple macOS and OS X or Cisco technology, visit Progent's online support, phone
What Makes Progent's Remote Technical Support Program Unique?
Progent's seasoned team of online support professionals has a broad array of world-class computer skills. This enables Progent's remote technical support experts to deal successfully with the most complex technical problems faster than is feasible with typical independent service organizations or with the in-house IT resources usually available to smaller businesses. Progent has developed the tools and skills to fix technical issues efficiently in many different network configurations that feature mixtures of UNIX/Linux, Solaris, macOS and OS X, Microsoft Windows, and Cisco products. (Refer to Progent's customer testimonials.)
Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and CCIE support experts have earned major certifications including Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's online support engineers also have a number of high-level Cisco certifications including Cisco Certified Internet Expert (CCIE) in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
In order to help businesses who maintain environments incorporating a mix of UNIX/Linux, macOS and OS X, and Microsoft Windows operating systems, Progent's remote service group makes available the services of engineers who hold important Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). To provide company-wide security consulting, Progent offers remote support from engineers with recognized security certifications including Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional specialists, and ISSAP consultants. The scope of Progent's expertise combined with Progent's cooperative approach to repairing technical problems allows service escalation, when called for, to specialists with sufficient background to resolve particularly tough support calls. This accelerates remediation of emergency network problems, avoids network disruption, and minimizes technical support bills.
For companies anywhere in Massachusetts, Progent allows virtually instant remote access to a UNIX/Linux, Solaris, macOS or OS X engineer for critical assistance to troubleshoot computer issues that are affecting business productivity and are outside the skill set of your in-house computer support group. Progent's UNIX/Linux, Solaris, macOS and OS X, and CCIE-Premier support professionals can analyze your system using the latest remote troubleshooting tools that allow them to deliver rapid and efficient evaluation and repair of critical IT issues.
Services Progent's Remote Consulting Experts Can Offer Your Massachusetts Business
Progent service specialists are qualified to provide advanced support for a comprehensive set of UNIX, Apple OS X, Cisco, and Windows products and technologies such as:
Online Support Services for UNIX, Linux, Sun Solaris, and macOS and OS X Environments
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote technical service team can help Massachusetts companies with a large assortment of computer products and technologies including network architecture, email solutions, security expertise for networks and business operations, Windows coexistence with UNIX/Linux, Solaris, or macOS and OS X systems, virtual server products for processor consolidation and centralized management, and transitioning from older systems to modern environments powered by newer versions of UNIX/Linux, Solaris, macOS and OS X, or Windows.
Progent's support professionals offer online technical help for computers based on leading derivatives of the UNIX OS such as: Apple macOS and OS X, Sun Solaris, IBM AIX OS, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX or familiar Linux packages such as RedHat Linux, SUSE, Debian GNU/Linux and Slackware Linux.
Cisco Network Architecture and Security Technology
Progent is unmatched in the IT consulting arena for providing immediate and economical access to Cisco CCIEs. CCIEs are sought-after networking consultants who are awarded this advanced credential by completing strenuous testing administered by Cisco. Usually CCIEs are employed by big corporations or nationwide ISPs, and consequently their expertise is not readily available to the general public.
CCIE and CCNP Authorized consultants from Progent can assist your company to plan, setup, and support a converged business network that can streamline business processes, cut costs, and accelerate time to productivity. By offering Cisco routers expertise with Catalyst switches consulting services and Cisco wireless products configuration assistance, Progent can dramatically improve the business value of your information network in Massachusetts. To learn additional information on Progent's support for Cisco network appliances, refer to Cisco Technology Professional Services.
Microsoft Certified Partner for Remote Consulting for MS Windows
Progent's Microsoft-premier remote service professionals can provide computer troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can help your company with a broad variety of technology expertise including
Windows Server 2022 planning and integration services, Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
SharePoint Server 2019 planning and integration,
SharePoint 2016 migration and hybrid integration expertise,
Microsoft Teams configuration help,
Microsoft Skype for Business configuration support and Lync maintenance, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development, and SQL Server 2014 consulting,
System Center 2016 Operations Manager hybrid cloud monitoring and analytics,
Microsoft System Center 2012 Operations Manager network monitoring,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Premier Network Security Consultants
Progent offers you access to expert CISM, CISSP and ISSAP security professionals who can deliver a range of system protection services that can enhance the immunity of your UNIX/Linux, Solaris, or macOS and OS X environment against internal or external threats or help you to recuperate promptly from an attack. Security services offered by Progent include: extensive security audits utilizing platforms such as GFI LANguard, NMAP Port Scanner, and utilities from Solar Winds and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; designing safe architectures for off-site and mobile connectivity; securing your messaging system against spam and directory harvest attacks; and offering 24x7 proactive monitoring. To read additional information about Progent's security services for small and midsize companies, visit Progent's Professional Support for Network Security.
Business Applications Support: Training, Custom Programming, Integration
Progent's Apple Mac technology experts can promote the creative facets of Mac computing by offering help services and training in graphics, audio, and motion video. Progent's support professionals can provide help in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video production studio.
Progent's Application Experts Group can supply professional engineering expertise and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To learn more concerning Progent's expertise, custom development, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Help Desk Service and Outsourcing Alternatives
Progent offers a selection of programs for Call Center assistance : UNIX, Linux, Solaris, macOS and OS X, Cisco and Microsoft Call Center Outsourcing Services, Virtual Helpdesk Support Services, and Call Center Consulting and Staffing Services.
Progent is a Microsoft-Certified Partner and has a skilled roster of Cisco-authorized networking specialists. Progent's Help Desk Call Center team of experienced UNIX/Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft experts are available to offer your clients easy access to a reliable support resource with years of experience delivering telephone-based help and online repair service for small and medium-size business information systems. Progent's focus is on earning the Help Desk a positive image as a major contributor to company productivity, and Progent's mission is to resolve and not just report problems. To read more information on Progent's Call Center support, refer to Progent's Call Center Support.
Progent's Remote Support Technologies
Progent's sophisticated service database software keeps comprehensive documentation for all service provided to Progent's clients. Each active Progent team engineer has access to the history of services delivered to every client by any staff member. This database of problems and resolutions is organized as a conveniently searchable internal knowledge base that enables Progent's online technical experts to share their knowledge company-wide to ensure that the value of Progent's support services grows daily. Progent's partnerships with major vendors such as Cisco and Microsoft permit access to other extensive support knowledge bases as well as to manufacturers' in-house support personnel that allow Progent's online service experts to arrive at the best resolutions promptly.