If your business network is in Massachusetts you can depend on quick remote access to a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified engineer to fix emergency issues involving your computer network. Progent maintains one of the most extensive teams of UNIX, Linux, Solaris, Apple Mac OS X and CCIE-certified support professionals available remotely of any nationwide service organization in the United States. Rates are competitive, charges are per minute, engagement is immediate, and service is unbeatable.
If your Massachusetts office is outside of larger urban neighborhoods including Boston, Worcester, Springfield, Lowell, or Cambridge, support from UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE experts could be problematic when there's an urgent situation. This can cause a loss of productivity for your company, upset clients, idle employees, and distracted executives. By calling Progent's remote support, you can get in touch with a Certified professional who can provide assistance when you need it to get your computer network operating.
Because Progent bills for remote help per minute, your company is invoiced only for support delivered. Progent asks for no service activation surcharge. Some remote consulting companies apply substantial minimum time requirements or bill for every quarter hour or more. Progent's fine granularity and simple pricing mechanism eliminate big bills for speedy repairs.
If your Massachusetts business needs technical support for UNIX/Linux, Solaris, Apple macOS and OS X or Cisco technology, visit Progent's online support, phone 866-776-4368, or see Contact Progent.
What Makes Progent's Remote Support Program Unique?
Progent's experienced staff of remote support engineers possesses a wide range of in-depth computer knowledge. This allows Progent's online service specialists to deal successfully with the most complex network trouble faster than is possible with ordinary third-party support firms or with the internal IT resources usually available to small or mid-size companies. Progent has refined the technology and experience to fix technical issues efficiently in a wide variety of network configurations that feature combinations of UNIX/Linux, Solaris, macOS and OS X, Microsoft Windows, and Cisco products. (Check out Progent's client testimonials.)
Progent's UNIX/Linux, Sun Solaris, Apple macOS and OS X, and CCIE engineers have earned advanced certifications including Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's online service engineers also have a number of high-level Cisco certifications such as Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.
To assist businesses who operate environments incorporating a combination of UNIX/Linux, macOS and OS X, and Microsoft Windows operating systems, Progent's remote service team makes available the assistance of engineers have earned important Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide company-wide security expertise, Progent offers remote support from engineers who hold major security certifications including Certified Information Security Manager (CISM) consultants, CISSP experts, and Information System Security Architecture Professional (ISSAP) consultants. The scope of Progent's expertise combined with Progent's group approach to repairing technical difficulties streamlines trouble ticket escalation, if needed, to specialists with sufficient competence to resolve unusually intractable jobs. This speeds up remediation of urgent network problems, prevents system downtime, and reduces maintenance invoices.
For companies throughout Massachusetts, Progent allows immediate remote access to a UNIX, Linux, Sun Solaris, macOS or OS X consultant for critical support to troubleshoot technical problems that are affecting your business and are not within the experience of your local network support organization. Progent's UNIX, Linux, Sun Solaris, Apple macOS and OS X, and CCIE-Premier engineers can connect to your system by means of state-of-the-art remote support tools in order to deliver fast and affordable evaluation and remediation of serious IT problems.
Services Progent's Remote Consulting Specialists Can Provide Your Massachusetts Business
Progent's service specialists are qualified to deliver expert help for an extensive array of UNIX, Apple OS X, Cisco, and Microsoft Windows products and technologies including:
Online Troubleshooting and Consulting for UNIX/Linux, Solaris, and Apple macOS and OS X Environments
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based network service staff can help Massachusetts companies with a large array of information products and technologies that include network infrastructure, email solutions, security consulting for networks and company processes, Windows integration with UNIX, Linux, Solaris, or Apple macOS and OS X platforms, virtual server technologies for processor consolidation and centralized administration, and migration from outdated systems to modern environments based on newer versions of UNIX/Linux, Solaris, macOS and OS X, or Windows.
Progent's service professionals can provide remote technical help for computers based on popular variants of the UNIX operating system including:
macOS and OS X,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or familiar Linux packages such as
Cisco Network Infrastructure and Security Solutions
Progent leads the network support industry for offering fast and affordable communication with Cisco CCIEs. CCIEs are high-level network consultants who qualify for this prestigious certification by completing intense testing given by Cisco. In most cases CCIEs are hired by large corporations or nationwide Internet service providers, and so their help is not conveniently accessible to smaller companies.
Progent is one of the rare computer support providers that makes sure that CCIEs are accessible to assist small and medium sized companies. In addition, Progent facilitates convenient contact with a CCIE by telephone so your company can benefit from timely support for urgent network problems that are hurting your business but are beyond the comfort zone of your ordinary system maintenance group. Progent's CCIE engineers can access your environment via state-of-the-art on-line troubleshooting technology in order to execute quick and cost-effective analysis and resolution of critical network problems. To find out more about Progent's expertise in Cisco network appliances, refer to Cisco Network Engineering Expertise.
Microsoft Certified Partner for Remote Expertise for Microsoft Windows
Progent's Microsoft-expert remote support engineers offer network repair and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can help you with a wide variety of platform expertise including
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 consulting,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and configuration,
Skype for Business Server planning and deployment consulting and Microsoft Lync maintenance, Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring,
Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Certified Security Specialists
Progent provides you the services of qualified CISM, CISSP and ISSAP security professionals who can deliver a variety of system protection services that can improve the immunity of your UNIX/Linux, Solaris, or macOS and OS X network against attacks or help you to recover fast from an attack. Security services provided Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and utilities from Metasploit and Nikto; rapid recovery from malicious attacks; configuring firewalls; designing safe techniques for off-site and mobile access; securing your messaging system from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring. For additional information about Progent's security support for small and medium-size businesses, go to Progent's Consulting Expertise for Network Security.
Applications Services: Training, Custom Programming, Problem Solving
Progent's Mac technology experts can support the creative aspect of Macintosh computing by offering consulting services and training in graphics, audio, and video. Progent's support professionals can provide help in a variety of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or configuring an audio/video post-production facility.
Progent's Application Experts Team can supply in-depth engineering expertise and education in specific application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Excel. To learn more about Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Help Desk Service and Outsourcing Options
Progent provides a selection of service offerings for Help Desk services that include UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services, and Call Center Operations Consulting and Staffing Services.
Progent's Help Desk Call Center Outsourcing Services are designed mainly for companies who require the immediate availability of an effective Call Center but who have limited funds and internal support resources. Progentís Virtual Help Desk is a seamless supplement to your existing Helpdesk resources. Progent can act as a main Help Desk Call Center for your organization, serve as an escalation alternative for the most challenging network problems, or be ready in overflow situations when your ordinary service providers are too busy. Progent's Help Desk Consulting Services can assist you in establishing an efficient new Help Desk Call Center or improving your existing one, evaluating or customizing Call Center application software to address the special needs of your company, or adding temporary personnel to work remotely in conjunction with your in-house Help Desk resources to deal with high-demand scenarios such as software migrations.
Progent is a Microsoft-Certified Partner and has a skilled roster of Cisco-certified networking experts. Progent's Call Center staff of experienced UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft professionals are available to provide your clients easy contact with a large technical support resource with extensive experience in telephone-based help and online troubleshooting for small and midsize business information systems. Progent's focus is on giving the Call Center a positive recognition as a significant contributor to business productivity, and Progent's goal is to resolve rather than simply document problems. For more information concerning Progent's Call Center support, go to Progent's Call Center Services.
Progent's Remote Technical Support Tools
Contact a UNIX/Linux or Cisco Technical Support Specialist Immediately
Progent's highly evolved service database application keeps extensive histories for all service provided to Progent's clients. Each active Progent staff engineer has access to the details of services rendered to every client by any team member. This database of problems and solutions is structured as an easily searchable internal database that allows Progent's online support experts to share their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's certifications with key industry leaders including Cisco and Microsoft make available other vast support databases and to vendors' in-house technical personnel that allow Progent's online consulting experts to find the best resolutions quickly.
To see how you can ask a UNIX/Linux engineer or a Cisco CCIE for emergency online consulting help in Massachusetts, phone 1-800-993-9400 or visit Urgent Remote Computer Help.