If your business IT network is in Massachusetts you can depend on fast remote technical support from a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified support specialist to assist with complex problems involving your IT network. Progent maintains among the largest teams of UNIX and CCIE-certified support professionals available online of any independent support organization in the country. The cost is competitive, billing is per minute, engagement is immediate, and support is unbeatable.
In case your Massachusetts network is based some distance from more populated metropolitan areas like Boston, Worcester, Springfield, Lowell, or Cambridge, the availability of UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE engineers is often problematic during a network crash. This could mean a loss of income for your business, upset clients, idle employees, and defocused executives. By utilizing Progent's online services, you have access to a Premier consultant ready to provide assistance when you need it to get your system operating.
Because Progent bills for online help per minute, your business is invoiced only for services received. Progent imposes no service activation charge. Some remote support organizations have significant minimum fees or charge for every fifteen minutes or more. Progent's small granularity and simple billing mechanism avoid unexpectedly large tabs for fast fixes.
If your Massachusetts business requires online help for UNIX/Linux, Sun Solaris, macOS and OS X or Cisco technology, go to Progent's online support, call 866-776-4368, or visit Contact Progent.
Why is Progent's Remote Technical Support Services Unique?
Progent's experienced staff of online consulting engineers has a broad range of in-depth computer knowledge. This allows Progent's online service experts to resolve the most complex network trouble faster than is feasible with typical independent support organizations or with the internal IT resources commonly available to smaller businesses. Progent has developed the technology and skills to fix technical issues efficiently in many different computer configurations that incorporate mixtures of UNIX/Linux, Sun Solaris, macOS and OS X, Microsoft, and Cisco technologies. (Check out Progent's client testimonials.)
Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CISCO CCIE engineers have earned professional credentials including Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's online support team members also hold a variety of key Cisco credentials such as Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help companies who maintain environments powered by a combination of UNIX, Linux, Solaris, macOS and OS X, and Microsoft Windows technology, Progent's remote support group can provide the services of consultants who hold prestigious Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). For delivering company-wide security consulting, Progent offers remote support from engineers who have earned the industry's top security certifications such as Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional engineers. The range of Progent's technical knowledge coupled with Progent's cooperative approach to fixing network difficulties allows service escalation, if needed, to experts with relevant background to resolve unusually intractable jobs. This accelerates resolutions of emergency problems, avoids network disruption, and reduces technical support bills.
For organizations anywhere in Massachusetts, Progent enables virtually instant remote communication with a UNIX, Linux, Solaris, macOS or OS X consultant for urgent expertise to troubleshoot network issues that are affecting productivity but are outside the skill set of your local network support organization. Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and Cisco CCIE-Premier support professionals can analyze your system via the latest remote troubleshooting technologies that allow them to perform quick and affordable analysis and resolution of serious computer issues.
Troubleshooting Services Progent's Remote Support Specialists Can Provide Your Massachusetts Business
Progent's service specialists can deliver advanced help for a comprehensive array of UNIX/Linux, Apple OS X, Cisco, and Microsoft Windows solutions including:
Remote Troubleshooting and Consulting for UNIX/Linux, Solaris, and macOS and OS X Environments
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote network support staff can assist Massachusetts companies to maintain a broad array of IT products and technologies that include network infrastructure, email solutions, security consulting for computer systems and business processes, Windows coexistence with UNIX, Linux, Sun Solaris, or macOS and OS X systems, virtual server products for server economization and streamlined management, and transitioning from older systems to current solutions powered by updated versions of UNIX/Linux, Sun Solaris, macOS and OS X, or MS Windows.
Progent's support professionals offer remote technical help for systems powered by major derivatives of UNIX including:
macOS and OS X,
IBM AIX Operating System,
Silicon Graphics IRIX (SGI/IRIX) or common Linux packages such as
Cisco Network Infrastructure and Security Solutions
Progent is unmatched in the computer support arena for providing immediate and affordable access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are sought-after networking professionals who earn this advanced credential by completing intense testing supervised by Cisco. Usually Cisco CCIEs are hired by big enterprises or nationwide ISPs, and consequently their help is not readily available to small and mid-size businesses.
Progent is one of the rare network consulting firms that ensures that CCIEs are available to help small and medium sized businesses. Also, Progent offers convenient communication with a CCIE via telephone so that you can get immediate help for urgent system problems that are disrupting your business but are beyond the experience of your local IT maintenance group. Progent's CCIE consultants can access your system by means of state-of-the-art remote troubleshooting technology to execute fast and cost-effective diagnosis and remediation of serious network anomalies.
Cisco Certified experts from Progent can assist your business to architect, configure, and maintain an integrated business network that can streamline operations, cut costs, and accelerate the path to positive ROI. By offering Cisco routers experience with Cisco Catalyst switches support and Cisco Aironet wireless technology configuration help, Progent can significantly increase the strategic value of your information system in Massachusetts. To learn more information concerning Progent's support for Cisco infrastructure, refer to Cisco Network Engineering Support.
Microsoft Certified Partner for Phone-based Expertise for Windows
Progent's Microsoft-expert online support experts can provide computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support professionals who can assist you with a broad variety of technology expertise including
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Windows Server 2008 R2 support,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server integration support and Lync Server 2010 maintenance, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Certified System Security Professionals
Progent provides you contact with qualified CISM, CISSP and ISSAP security engineers who offer a variety of security services to improve the immunity of your UNIX, Linux, Sun Solaris, or macOS and OS X environment against internal or external threats or assist you to revive quickly from a breach. Security solutions available from Progent include: comprehensive security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and utilities from Metasploit and Hydra; rapid recuperation from virus and worm attacks; integrating firewalls; establishing safe techniques for off-site and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and implementing round-the-clock proactive monitoring. To read more information on Progent's security expertise for small and midsize businesses, visit Progent's Consulting Expertise for Network Security.
Business Applications Services: Webinar Training, Custom Programming, Troubleshooting
Progent's Apple Mac technology experts can promote the creative aspect of Macintosh computing by providing help services and education in imaging, audio, and motion video. Progent's support professionals can provide help in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special projects such as capturing or digitizing audio or video or setting up an audio/video post-production studio.
Progent's Application Experts Group can supply in-depth consulting support and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, MS Word, and MS Office Excel. To learn more information concerning Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Call Center Support Options
Progent provides several service offerings for Help Desk Call Center services including UNIX/Linux, Solaris, macOS and OS X, Cisco and Microsoft Call Center Outsourcing Services, Virtual Help Desk Support Services, and Helpdesk Consulting and Staffing.
Progent is a Microsoft Partner and has a skilled roster of Cisco-authorized networking specialists. Progent's Help Desk Call Center staff of seasoned UNIX/Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft professionals can offer your clients fast contact with a large support resource with extensive background in telephone-based support and remote access troubleshooting for small and medium-size business networks. Progent's concentration is on earning the Help Desk Call Center a positive recognition as a significant driver of company productivity, and Progent's goal is to resolve and not just document problems. To find out additional information on Progent's Help Desk support and outsourcing, visit Progent's Call Center Support.
Progent's Online Support Tools
Get in Touch with a UNIX, Linux, Solaris, Mac OS X or Cisco Technical Support Expert Immediately
Progent's advanced customer support database system keeps thorough documentation of all service provided to Progent's customers. Every active Progent staff consultant has the benefit of the specifics of services rendered to each customer by any staff member. This database of issues and fixes is structured as a conveniently retrievable internal knowledge base that permits Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's partnerships with major industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and to vendors' in-house technical personnel that allow Progent's online consulting experts to arrive at the best solutions quickly.
To learn how you can get in touch with a UNIX/Linux consultant or a Cisco CCIE for emergency remote professional help in Massachusetts, call 1-800-993-9400 or visit Expert Online Computer Support.