For small business network systems located within the state of Massachusetts, Progent's Microsoft certified technical experts can provide remote phone support and troubleshooting to fix your computer system problems quickly and affordably. Progent has acquired top-notch skills, advanced software utilities, and support knowledge bases to diagnose and resolve computer network problems while avoiding the cost and time delays normally associated with on-site service dispatches.

If your Massachusetts company is located beyond the larger metropolitan areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local network support options may be limited in technical capability, or unavailable during urgent situations. This can result in a office network that is unstable or causing efficiency loss due to technical issues continuing for too long. Progentís group of expert network engineers average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a wide range of technical tasks for a extensive range of clients. This means you get not only the technical skills needed for the task, but a consultant with demonstrated methods for applying those skills to provide cost effective network solutions.

Planning and Support Services for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can assist businesses of any size to adhere to leading practices to set up SCVMM 2012 hosts, fabric, storage systems, and libraries; plan, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive monitoring and reporting. Progent can assist your business to migrate from a legacy edition of SCVMM or from a third-party virtualization management platform, and Progent can show you how you to optimize and repair your current SCVMM ecosystem to make sure you get maximum business value. Progent can also provide SCVMM 2016 migration consulting to help you to design and implement an efficient migration from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to take advantage of new assurance features, more affordable VMM storage options, and other improvements.

Part-time Chief Information Officer Support Services
Progent can provide businesses with an information management expert who can act as a temporary or part-time CIO. This veteran technology executive can provide long-term direction to help your company to deploy sensible technology to enhance business operations so they align more closely with your business goals. Your business can develop and install a well thought out IT strategy without absorbing the expense of a full-time Chief Information Officer. Vital services Progent's temporary CIO can perform include strategic planning, establishing IT budgets, creating and tracking models for ROI, reengineering business processes, negotiating with vendors, defining security and compliance policies, monitoring service level agreements, automating data center management, software revision management, network asset documentation control, and business continuity planning.

Unified CM and Unified CM Express Consulting
Cisco Unified Communications Manager, formerly known as CallManager, is the core of Cisco's communications and collaboration solution. Unified Communications Manager and Unified Communications Manager Express offer an advanced IP-PBX by integrating with unified messaging apps that include Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's Cisco-certified CUCM experts can help with any facet of Unified Communications Manager setup and troubleshooting in areas that include integrating VoIP phones and video phones, designing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE support, designing UCS server failover systems for survivability, and integration with Microsoft Exchange Server and Skype for Business.

Progent's Consulting and Development Services for Microsoft SQL Server 2016
Microsoft SQL Server 2016 introduces significant improvements in speed, scale, security and compliance, high-availability, BOYD integration, and integrated BI. New features include PolyBase for processing relational and non-relational files in one appliance for data warehousing, R language support, Always Encrypted mode, Mobile Reports, and centralized control over local and cloud operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide remote and onsite expertise to assist organizations of all sizes to design, deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager.

Progent is a Microsoft-certified Partner
Since Progent is a Microsoft Certified Partner, every Progent support expert has access to the technology and training resources needed to provide the best information technology support possible. Progent's outsourcing, Call Center, Office 365 integration support, and software development services permit small and midsize business clients to take advantage of the wide range of skills associated with the IT departments of large enterprises without the high expense and hassle of building and managing a large in-house network staff.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection consultants can assist you to configure Progent's ProSight Email Guard Security Gateway to use specified content security policies for monitoring the content of outbound email messages and attachments and blocking the transmission of sensitive or inappropriate data or spam. ProSight Email Guard's email content filtering technology can also help organizations avoid reputation loss and keep compliant with industry security standards and government requirements including HIPPA, Sarbanes-Oxley and PCI DSS. Find out about the complete ProSight family of value-priced outsourced network management services for small organizations.

GIAC-certified Information Assurance Consultants
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of computer security experts. GIAC accreditations are acknowledged by companies and institutions around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide expertise with any of the security disciplines addressed under GIAC accreditation including evaluating infrastructure vulnerability, event management and response, traffic analysis, web services security and security information and event management (SIEM) solutions.

Microsoft Windows 8.1 Management and Troubleshooting and Migration
Progent's certified Windows 8.1 experts can provide a variety of technical services to help companies of any size to support, manage, and repair networks that incorporate workstations, laptops, tablets, or smartphones based on Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration assistance.

Office Access Software Development
Progent's Microsoft Office Access consultants can provide affordable remote consulting services for all releases of Microsoft Office Access including desktop and browser-based versions and offers advanced support for Access application development, database migration, performance optimization, BI reporting, and maintenance. Progent also can provide custom online classes for Access programming and DBA services.

Failover Clustering Support for Microsoft Windows Server 2016 and Windows Server 2012 R2
The failover cluster feature set incorporated into the latest releases of MS Windows Server has been dramatically redesigned to streamline the installation, setup, and maintenance of server clusters and to offer greater levels of system availability, security, efficiency, and versatility. New or improved capabilities include cluster verification, revamped configuration and deployment, improved cluster administration, new cluster infrastructure for increased uptime, better protection and quorum models, minimization of failure points, more disk and RAM capacity, improvements for multi-site clusters, and live migration support for Windows Hyper-V virtual servers. Progent's Microsoft-certified cluster technology experts can assist you evaluate the advantages of failover clusters, plan and implement an installation, educate your network support personnel to manage your failover clusters, provide ongoing consulting and support services, and create and validate a business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity experts can help you you to create a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud environments using failover cluster technology proven in Microsoft's Azure cloud.

Exchange Server 2010 Migration Support
Progent's Microsoft-certified Exchange 2010 consultants can help you to maintain and troubleshoot your existing Exchange 2010 Server environment or give you access to the assistance of seasoned Microsoft Exchange 2016 professionals and Exchange Online specialists to help you determine the value of migrating to a current version of Exchange that offers fast return on investment by increasing your workers' efficiency, lowering the expense of equipment and support, simplifying administration, and integrating your key communications technologies.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco CCIE-certified network engineers offer expert online and onsite support for Cisco's Catalyst, Nexus and Meraki families of managed switches for applications that range from small or midsize organizations and campus LANs to enterprise data centers and ISPs. Progent can help you to implement Cisco's quickly improving switching solutions to realize the speed, expandability, resilience, virtualization support, security and ease of management required for your business. For information about Progent's consulting and troubleshooting services for Cisco's extensive portfolio of Catalyst switches, refer to Cisco Catalyst switch consulting and support services. To find out about Progent's support for Cisco's Nexus family of switches, refer to Cisco Nexus switch support. For details about Progent's support services for Meraki switches, visit Meraki switches consulting and troubleshooting services.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure consultants and Cisco CUBE integration consultants can assist your business to plan, integrate, manage, debug and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-based IP PSTN trunks. Progent offers affordable remote or on-premises expertise to assist companies to migrate smoothly to an advanced unified communications network that offers accelerated return on investment. Progent's certified Microsoft unified communications consultants can assist you to set up connections between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business Server or Lync Server for connectivity to a SIP PSTN trunk.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-certified cybersecurity experts can assist organizations of any size with any aspect of information system security. Progent can implement efficient cybersecurity solutions that guard a small business against modern malware attacks or Progent can plan, configure, and monitor a comprehensive security environment for hybrid networks that accommodate onsite, remote, and mobile users accessing network resources distributed across a mix of physical sites and various clouds.

Citrix Certified XenServer Virtualization Support Services
Progent's Citrix XenServer virtualization consultants can assist your company to understand the business advantages of XenServer as well as additional Citrix products, and can assist your IT organization to design, test, implement, troubleshoot, and maintain a Citrix XenServer solution. Progent can also assess your existing Citrix technology deployment and help you to optimize resource utilization, responsiveness, security and compliance, uptime, and disaster recovery.

Talk to a Progent Computer Support Expert
To find out how you can get in touch with a Progent network support expert for online or onsite expertise in , call 1-800-993-9400 or go to Remote Network Support.