For small company networks located throughout the state of Massachusetts, Progent's Microsoft qualified consultants can provide remote phone help and troubleshooting to repair your computer system troubles quickly and affordably. Progent has developed enterprise-level expertise, sophisticated tools, and support knowledge bases to troubleshoot and repair IT problems while avoiding the cost and time delays normally associated with on-site service calls.

If your Massachusetts small business is located outside of the larger metropolitan areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local network support options may be limited in skills, or not available during urgent situations. This results in a computer network that is unstable or causing productivity loss due to technical issues going unresolved for too long. Progentís staff of field proven network engineers average more than twelve years of real-world industry experience, in the trenches of network systems support, performing a broad variety of technical tasks for a extensive range of clients. This means you obtain not just the technical know how needed for the job, but an expert with demonstrated methods for applying those skills to provide cost effective network solutions.

Advanced Project Management Consultants
For enterprise project management support, Progent can provide the services of veteran IT experts with decades of background as technology project managers for program development, information technology implementation, and business process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to government agencies. These high-level project managers can provide advanced management skills to help enterprise customers to follow leading practices to ensure that strategic projects are successfully completed on schedule and on budget.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent can provide high-level online consulting for disaster recovery/business continuity planning, testing, and training to help your company to respond to possible disasters, reduce service disruption for your vital network functions, eliminate lost information, and meet examiners' letters and business obligations. Progent's business continuity experts can team with your executive and network administration staff to provide risk and business impact analysis, define dependencies, specify human and physical assets needed to run your business, determine crucial network services and define acceptable restoration times, qualify hot backup sites, configure safe remote connectivity for key workers, plan emergency notification systems and define duties for personnel, document a comprehensive recovery plan, and provide training for management and technical staff to execute the agreed upon plan. Progent's Windows Server 2016 disaster recovery/business continuity experts can show you how to create a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud deployments utilizing failover cluster technology proven in Microsoft's Azure cloud.

Consulting and Support Expertise for System Center 2012 Virtual Machine Manager
Progent's System Center 2012 Virtual Machine Manager consulting experts can assist businesses of any size to follow best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and library resources; design, integrate, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your business to move from a legacy version of SCVMM or from a third-party virtualization management platform, and Progent can assist you to enhance and repair your existing SCVMM 2012 ecosystem to make sure you realize the highest possible business value. Progent also offers SCVMM 2016 migration consulting to help your organization to design and execute a smooth migration from SCVMM 2012 to SCVMM 2016 so you can take advantage of stronger assurance features, high availability VMM storage options, and other enhancements.

MySQL Application Programming and Database Administration Consulting
Progent's MySQL application developers and database administrators can provide affordable online DBA or application development support and can help organizations of any size to configure and support MySQL in a dependable IT environment that provides advanced performance, expandability, and protection. Progent also has experience assisting companies port applications from an Oracle environment to MySQL.

Progent's Online Consulting, Programming and Training Support for Microsoft Office Excel and Office 365 Excel
Progent's Microsoft-certified Excel and Office 365 Excel application consultants offer a broad range of online services to help you to plan, develop, pilot test, deploy, administer, and debug business applications powered by any version of Microsoft Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can help your business to migrate your legacy Excel solutions to the latest releases of Excel, support Excel on Apple iOS and Google Android smart phones and tablets, and fix compatibility issues between different versions of Excel. Progent offers as-needed support to organizations who need a fast solution to a specific problem associated with Excel and Progent can also provide comprehensive project management support for migrating or developing mission-critical application software based on Excel. Progent's cost-effective webinar training for Excel can be custom tailored to address the special requirements of individuals or teams.

CISM-certified Cybersecurity Management Consultants
Progent can provide the expertise of CISM Certified network security management consultants. The Certified Information Security Manager (CISM) organization defines the core competencies and global standards of skill that IT security managers are expected to learn. CISM gives business management the assurance that those who have earned their CISM certification have the experience and capability to provide efficient security management and consulting services.

SQL Server 2012 Consulting
Progent offers the expertise of Microsoft-certified SQL Server 2012 consultants as well as seasoned database application developers, database administrators, project managers, Cisco-certified network engineers, business continuity planning specialists, and certified data security consultants to help you to manage your Microsoft SQL Server 2012 environment and define an efficient and safe network infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012. Progent can also help your company to migrate to SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

Unified CM and Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (Unified CM), formerly named CallManager, is the heart of Cisco's communications and collaboration solution. Unified CM and Unified Communications Manager Express offer a modern IP-PBX by integrating closely with apps like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's Cisco-certified Cisco Unified CM consultants can assist with any aspect of Unified CM configuration and troubleshooting in areas that include integrating VoIP phones and video phones, reviewing dial plans, configuring SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE networking support, designing Cisco UCS server clustering systems for high availability, and integration with Microsoft Exchange and Skype for Business.

Linux Consulting and Windows/Linux Integration
If your business network mixes Linux technology with Windows, Progent can help you to integrate your servers into an efficient network that allows all your platforms to coexist for easy management, transparent dataflow, high availability, high performance, and integrated security. If you are writing or testing Linux applications within an environment that includes Windows-based servers, workstations, and applications, Progent offers comprehensive network outsourcing that allows you to focus on your area of expertise.

Team Approach to Service and Technical Issue Escalation
Information technologies have grown increasingly complex. In addition, most small business networks include software and hardware from dozens of different manufactures. All this makes network integration and maintenance increasingly challenging. It is impossible for even the most capable engineer to have in-depth knowledge in all facets of information technology, or extensive hands-on experience in the enormous range of hardware and software brands, versions, and updates that small businesses include in their information systems. Progent utilizes a team approach to computer consulting and depends on application specialists to bring in-depth knowledge when necessary to solve complex problems effectively, at the least expense to your company.

Automated Server Monitoring with System Center Operations Manager Operations Manager
Progent provides a selection of Network Support Bundles based on the proactive problem solving abilities of System Center Operations Manager, a next-generation network management software solution that monitors the reliability, performance and security of your IT network and identifies problems before they can disrupt your network. To provide more understanding about the performance and robustness of your network environment, Progent can help you integrate and manage leading network monitoring tools based on Linux.

Citrix XenServer Consulting
Progent's Citrix XenServer virtualization consultants can assist you to evaluate the strategic advantages of XenServer and additional Citrix platforms, and can assist your IT organization to design, validate, implement, troubleshoot, and support a XenServer solution. Progent can in addition assess your existing Citrix technology environment and help you to enhance resource utilization, performance, security and compliance, uptime, and recoverability.

Get in Touch with a Progent Network Support Expert
To learn how you can contact a Progent computer support expert for online or on-premises assistance in , call 1-800-993-9400 or go to Remote Computer Help.