For small business networks located anywhere in the state ofMassachusetts, Progent's Microsoft and Cisco qualified technical team members can deliver remote phone help and remote troubleshooting to resolve your network systems issues quickly and affordably. Progent has developed enterprise-grade skills, advanced software utilities, and support databases to troubleshoot and fix computer network problems without the high cost and delays associated with on-site technical service dispatches.

If yourMassachusettsbusiness is situated beyond the larger metro areas such asBoston, Worcester, Springfield, Lowell, or Cambridge, your nearby network support choices may be limited in expertise, or not available during a crisis. This can result in a office network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís team of seasoned network consultants average more than 10 years of real-world computer industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a diverse range of customers. This means you obtain not just the technical expertise needed for the task, but an expert with proven methods for applying that expertise to assist with affordable network solutions.

Immediate Support for Urgent Issues
With Progentís urgent online network support services, your company can get instant assistance for problems that are causing lost productivity. Remote help does away with the lengthy delay and higher cost required for in-person computer help. For typical IT management work, Progentís off-site support engineers can complete the majority of jobs within a few minutes of receiving a request, instead of requiring you to wait for up to a day for on-site support to show up.

Wide and Deep Knowledge of Office Networks
Progentís group of more than 100 network experts means customers benefit from the leverage of more than 1,000 years of cumulative experience and shared knowledge to fix the most vexing IT issues. Progentís certified information technology consultants have the knowledge and experience to identify solutions fast and deliver them affordably.

Exchange Server 2016 Migration Consulting
Progent's MS Exchange 2016 consultants can assist you in any and all phases of your upgrade to Microsoft Exchange Server 2016 such as designing high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines, databases and logs; setting up hardware load balancing for high-availability client access services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and configuring Outlook on the web.

ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
The ProSight Active Security Monitoring endpoint protection service utilizes next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's complete ProSight suite of value-priced outsourced network management services for small and medium-size organizations.

At-home Employees Support
Progent has 20 years of experience assisting small and mid-size companies to plan, implement, tune, administer, and debug computer networks that support remote workers. For details about Progent's expertise for a remote workforce, refer to remote workforce services.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from legacy Voice over IP products to the latest media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly branded CallManager, or with Cisco Unified CM Express to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Unified CM apps such as Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent's consultants can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, resolving IP phone registration issues, setting up SIP trunks and CUBE internetworking, installing ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco SRST systems for survivability.

GIAC-certified Information Assurance Consultants
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of information technology security professionals. GIAC accreditations are recognized by businesses and institutions around the world including and the United States NSA. Progent's GIAC-certified information assurance specialists offer support for any of the network security disciplines covered within GIAC certification such as evaluating infrastructure vulnerability, security incident handling, intrusion detection, web application security and security information and event management (SIEM) solutions.

Help Desk Support for an At-Home Workforce
Progent can provide small and mid-size organizations overflow or fully outsourced Help Desk services for offsite employees. For information about Progent's supplemental or comprehensive Help Desk support for a remote workforce, visit Help Desk Call Center services for an at-home workforce.

After-hours Remote Technical Support
Progent's affordable after-hours online support program offers companies round-the-clock access to remote technical support from Progent's Technical Response Center. Services offered beyond normal business hours include fixing problems with Microsoft-based servers, MS Windows desktop support, help with Microsoft Office applications, system backup and restore, and basic routing and switching help for Cisco technology.

Microsoft Exchange Server 2013 Upgrade Support
Exchange 2013 incorporates major improvements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers important innovations as well as a redesigned architecture. These improvements favorably impact vital areas such as manageability, availability, compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can provide remote or on-premises support to assist your organization to manage, tune and debug your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise and Exchange Online consulting to help you move to a more current version of Exchange Server in an on-premises, cloud-based, or hybrid deployment.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT experts can provide Windows Server 2016 integration consulting services to assist businesses of any size to plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can assist your company to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to take advantage of the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

Contact a Progent Network Consultant
To learn how you can access a Progent network consultant for online or on-premises expertise, call 1-800-993-9400 or visit Remote Computer Help.



An index of content::

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