For small business networks located in the state ofMassachusetts, Progent's Microsoft and Cisco authorized technical team members can deliver remote phone help and remote troubleshooting to resolve your network issues fast and cost effectively. Progent has developed enterprise-grade expertise, sophisticated utilities, and support databases to diagnose and resolve computer network problems while avoiding the high cost and time delays associated with on-site service calls.

If yourMassachusettsorganization is situated beyond the larger metropolitan areas such asBoston, Worcester, Springfield, Lowell, or Cambridge, your local computer network support choices may be limited in skills, or not available during urgent situations. This results in a network environment that is unpredictable or causing wasted time due to technical issues going unresolved for too long. Progentís group of field proven network consultants average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a large variety of technical tasks for a diverse range of clients. This means you obtain not just the technical expertise needed for the job, but a professional with proven methods for applying that expertise to provide cost effective network solutions.

Progent is a Microsoft-certified Partner
Because Progent is a Microsoft Partner, every Progent network expert has access to the technical and training resources needed to provide the best computer help possible. Progent's IT outsourcing, Help Desk, Office 365 integration support, and application development services permit small business clients to take advantage of the wide array of skills associated with the IT departments of large companies without the high expense and distraction of building and managing a self-sufficient in-house network team.

ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) solution utilizes next generation behavior analysis tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's entire ProSight series of value-priced network monitoring and management services for small and mid-size organizations.

SharePoint 2019 Configuration and Development Support
SharePoint 2019 incorporates the modern experience drawn from SharePoint Online, serving as a crossover release between the classic experience of SharePoint 2016 and the new SharePoint experience. Progent's certified SharePoint 2019 and SharePoint Online experts offer economical remote and onsite expertise, application development, and debugging services for organizations of any size who want to upgrade to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help customers plan and execute a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud-based resources into a seamless information management solution. To learn more, visit SharePoint 2019 and SharePoint Online consulting.

Examples of Remote Consulting Services Available from Progent for Cisco Routers
Some of the popular remote Cisco router support services available from Progent's certified Cisco experts are configuring hostname, IP addressing, routing maps, T1, security logon banner and user accounts; setting up iBGP and HSRP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting BGP peering arrangements, routing tables, and BGP peering; installing current IOS image; configuring and testing failover; fixing VPN tunnel problems; producing a network diagram and documenting router setup; plus policy and fault tolerance strategy.

Wi-Fi Site Survey
Progentís Wireless Site Survey makes it easy to plan and implement a WiFi LAN optimized for your environment, providing your business a WLAN that has the coverage, performance, load-handling capability, QoS, data protection, and hand-off capability your company needs. Progent's predictive Wi-Fi design services can be performed offsite and utilize advanced RF modeling and analysis tools to design a cost-effective wireless network. Progentís onsite survey includes physical walkthroughs, RF and data protection audits of your current wireless network, analysis of your buildingís layout, testing for radio frequency contention, RF propagation modeling, identification of optimum locations for client-requested Wi-Fi APs. Location and integration services for wireless access points include Aironet Wi-Fi AP planning and deployment consulting, Cisco Small Business 100/300/500 Wi-Fi APs support services, Cisco Catalyst 9100 family Wi-Fi 6 802.11ax APs system design, Cisco Meraki wireless AP integration and consulting services, and Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration services.

Planning and Support Services for System Center 2012 Virtual Machine Manager
Progent's SCVMM 2012 consulting experts can assist organizations of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and libraries; design, implement, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help your business to upgrade from an older release of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can help you to optimize and repair your existing SCVMM ecosystem to make sure you realize maximum return on investment. Progent also offers SCVMM 2016 migration consulting to help you to design and execute a smooth upgrade from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to take advantage of new security capabilities, high availability VMM storage fabric, and other enhancements.

Fortinet NGFW Firewall Consultants
Fortinet next-generation firewalls (NGFWs) are leaders in delivering best-in-class throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can help your business to configure your Fortinet security appliances to safeguard all your digital resources at the enterprise perimeter, within the data center, at branches, and in the cloud. To learn more, visit Fortinet FortiGate firewall consultants.

Desktop and Mobile Device Unified Administration Support
Progent's Microsoft-certified consulting team offers Configuration Manager 2016 hybrid cloud integration, Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation and Microsoft Intune integration help to consolidate and streamline the administration of your PCs along with your web-facing tablets and smartphones. Progent can assist you to upgrade efficiently to SCCM 2016 from a legacy device management platform or assist you to modify your current SCCM 2016 ecosystem to accommodate your changing IT needs.

ProSight Managed Services for Network Monitoring and Management
Progent provides a family of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical areas of modern networking including email content filtering, threat defense based on machine leaning, patch management, cloud-based backup/recovery, infrastructure management, virtual machine hosting, and IT asset documentation management. To download Progent's white paper on the benefits of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.

Consulting Support for Network Support Firms
Progent's consulting services for IT support providers allows you to use Progent's information technology engineers under your own brand as a transparent arm of your IT services team. To learn about Progent's consulting support for network support businesses, visit Progent's consulting for IT support businesses.

SharePoint 2016 Migration Expertise
SharePoint Server 2016, intended for on-premises implementations of SharePoint, supports deep integration with Azure-hosted SharePoint Online and Office 365 to enable hybrid network models that seamlessly combine local and cloud infrastructure and services. Other improvements include fast deployment with the MinRole role-based topology installation feature, increased scale, higher performance, tighter security and compliance, enterprise analytics via Power BI support, and a more engaging user experience for collaboration. Progent's Microsoft-certified consultants offer economical remote and on-premises expertise, software development, and debugging support for organizations of all sizes who want to upgrade to SharePoint Server 2016 or SharePoint Online from earlier releases of SharePoint. To learn more, see SharePoint Server 2016 Migration and Hybrid Deployment Expertise.

IP Voice Platforms Consulting Services for At-Home Workers
Progent can assist small and medium-size organizations to configure IP voice technology to provide their teleworkers the advantage of seamless extensions of the company phone infrastructure. To find out about ways Progent's consultants can help your remote workforce to configure and debug VoIP technology, visit IP voice solutions for telecommuters.

Configuration of Cisco's Managed Switches
Progent's Cisco CCIE-certified network technology engineers can provide advanced remote and onsite consulting for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for environments that range from small or midsize companies and campus networks to enterprise data centers and service providers. Progent can assist you to deploy Cisco's rapidly evolving switching technology to realize the speed, scale, availability, virtualization support, security and manageability required for your organization. To learn about Progent's consulting services for Cisco's market-leading portfolio of Catalyst switches, refer to Cisco Catalyst switch consulting and support services. For details about Progent's consulting services for Cisco's Nexus line of switches, see Cisco Nexus switch consulting and support services. For information about Progent's support services for Meraki switches, go to Meraki switches consulting services.

Altaro VM Backup Solutions for Data Protection and Disaster Recovery
Altaro VM Backup software offers small and mid-size businesses a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, offsite, multi-site, and cloud-hosted architectures and also enables cost-effective cloud backup to Azure Block Blob storage. Top features include state-of-the-art inline deduplication to cut backup storage requirements, Continuous Data Protection with backup intervals as short as five minutes for minimizing your Recovery Point Objective, military-grade encryption, granular restore options for specific files and emails, support for Windows Cluster Shared Volumes and vCenter for managing larger environments, and the ability to leverage Microsoft VSS technology to back up live virtual machines without downtime. Progent is an Altaro partner and can provide a broad array of consulting services to help you to plan, deploy, manage and troubleshoot a backup/restore system powered by Altaro VM Backup software. To read more, visit Altaro VM Backup Certified Consultants.

Talk to a Progent Computer Support Expert
To learn how you can get in touch with a Progent network support expert for online or onsite help, phone 1-800-993-9400 or visit Remote Computer Support.



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    Progent can assist your organization in any facet of your migration to Microsoft Exchange Server 2019 such as configuring Windows Server 2019 Core as a host for Exchange; planning HA architecture for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and configuring Hyper-V; setting up hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; updating firewalls; integration with O365; and setting up Outlook.

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    Progent offers the services of a CRISC-certified risk management expert to assist you to design and deploy an enterprise risk management strategy following leading practices promoted by CRISC and geared to align with your company's risk appetite, business goals, and IT budget.

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    Progent's Windows Server 2019 disaster recovery/business continuity planning consultants can help your business to design a DR/BC system built around Microsoft's cloud-tested Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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    Progent can help companies of any size to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT administration and reduce hardware expense. Microsoft Azure includes a comprehensive library of public cloud services and Progent can help you to understand the advantages and limitations of different cloud computing models you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local applications and resources and ensure you avoid the common mistakes small companies make when moving to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure perimeter firewalls and VPN tunnels and to manage iPhones and iPads and Google Android smartphones and tablets.

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    Progentís data center IT services are designed for companies with hardware housed at IDCs or data center co-location hosting sites and in need of on-demand in-person help at the co-location facility as well as off-site help from Microsoft and Cisco Premier experts. Progent provides a full range of data center and IDC and co-location support services such as system topology analysis, Windows and Linux server installation and maintenance, tech support for server and telecommunications networking, development and deployment of fault tolerant configurations, architecting and implementing layered security defenses, firewall configuration and troubleshooting, designing load balancing solutions, and planning high-availability server clustering systems.

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    Progent's Microsoft-certified failover clustering experts can assist companies of all sizes to assess the advantages of deploying Windows Server 2012 failover clustering technology to create an advanced fault-tolerant/disaster recovery solution, help you to plan and install a Windows Server 2012 system, provide online and on-premises consulting expertise and engineering support for clusters that include physical servers or virtual ones, and help you to automate the administration of failover clusters.

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    Secure Application Publishing with Internet Security and Acceleration Server 2006 provides more protection of intranet resources while enabling enhanced efficiency by making these resources available to authorized remote users. Internet Security and Acceleration Server 2006 can guard business applications, services, and information across all network layers with stateful packet inspection and powerful publishing tools. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 experts can show you how to design, install, configure, and support ISA Server on your system so that your business benefits from a highly functional and affordable combination of protection, convenience, and speed.

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    Progent can help you to evaluate the many subscription plans offered with Office 365 and configure your network with Office 365 in a way that delivers maximum business value. Progent supports multi-vendor networks that incorporate Windows, macOS or OS X, and Linux software. Progent can also help your business to build and maintain hybrid ecosystems that transparently combine on-premises and cloud-based products and services.

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    Widows Server 2012 R2 Hyper-V enhances virtualization in critical areas including secure multitenancy, flexible network infrastructure, cloud readiness, expandability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can help your company to take advantage of Windows Server 2012 R2 Hyper-V to install and manage virtual servers to reduce network expenses and enhance availability.

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  • Benefits for Certified Jobs Available
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    Our compensation structure is based on contribution, so just like being an independent consultant, your income is directly driven by your generated revenue. Some of our support staff stress quality of life and elect to work at a more relaxed pace, using our self-determined calendar to pursue personal pursuits like hiking, motorcycle racing, snow boarding, surfing, vacations, or sharing private time with relatives and acquaintances. Others take advantage of the opportunity to make major bucks through hard work and long hours. Progent fully supports both ends of the spectrum plus any point in the middle.

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    Progent can assist you to evaluate the many subscription options available with Office 365 and integrate your network with Office 365 so you derive top business value. Progent offers expertise with cross-vendor environments that incorporate Windows, macOS, and Linux technology. Progent can also assist your business to create and manage hybrid networks that seamlessly combine on-premises and cloud-based products and services.

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    Progent can provide cost-effective remote consulting to help companies to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Glacier. Progent can help your IT team with every aspect of Amazon AWS integration including requirements analysis, readiness evaluation, architectural design and review, testing, deployment, administration, performance tuning, software license management, backup/restore solutions, and security.

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    In performing IT projects for enterprise clients, Progent follows a phased approach based on defined milestones so as to achieve financial, scheduling and technical targets while reducing productivity disruption. Progent's Enterprise Services Methodology utilizes accepted project management standards derived from the leading practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture recommendations, test models, design tuning, and expert deployment. All facets are documented to provide a comprehensive summary of IT services delivered and to assist in downstream network support.

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    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance problems.

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    If your company network combines Solaris platforms with Windows, Progent can show you how to incorporate your servers into a unified environment that allows all your OS platforms to run side by side for simple management, seamless dataflow, high dependability, enhanced throughput, and strong protection. Progent's Sun Solaris and MS Windows integration assistance services include network architecture integration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, remote network support and repair, in-person technical support, and Help Desk outsourcing.

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