For office network systems located within the state of Massachusetts, Progent's Microsoft qualified engineers can deliver online assistance and troubleshooting to solve your computer network problems fast and cost effectively. Progent has acquired top-notch expertise, sophisticated tools, and support knowledge bases to diagnose and fix computer network problems while avoiding the high cost and time delays normally associated with on-site service calls.

If your Massachusetts organization is situated beyond the larger urban areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local computer support choices may be limited in expertise, or unavailable during an emergency. This can result in a computer network that is unusable or causing efficiency loss due to technical problems persisting for too long. Progentís team of seasoned network consultants average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a broad range of customers. This means you get not just the technical expertise needed for the job, but an expert with proven methods for applying that expertise to assist with affordable network solutions.

World-class Cisco Help from Experienced CCIE-certified Consultants
Progent offers convenient, immediate, and affordable access to Registered Cisco CCIE support professionals. CCIEs are highly-qualified networking gurus who are awarded this top-level classification only after strenuous testing by Cisco. CCIEs are able to handle the most complicated issues associated with network planning, integration, repair, and support. Progentís CCIE professionals cooperate closely with Cisco engineers in identifying problems with Cisco's IOS platform and developing fixes or obtaining patches to resolve anomalies. Progent can provide fast access to a CCIE by telephone so that you can receive immediate assistance for tough network problems that are affecting business efficiency but are beyond the scope of your usual network service resources.

Network Support for Local Governments
Progent has a long background delivering a full-spectrum of online network consulting and emergency repair services to local governments and schools across the United States. Progent is one of the industryís pioneers in providing expert online IT support and has provided IT support to organizations in all 50 states. Progent's online information technology support for local governments eliminates travel costs and resolves issues faster than onsite support.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is intended to help assess your company's ability to block or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Configuration Manager 2016 Cloud Integration
Configuration Manager 2016 automates application and device deployment and updating, centralizes security and compliance settings control, inventories network resources, guards against corporate data leakage, provides network health reporting, enables secure end-user self service, and offers a single point of control for managing multi-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can help your organization with any facet of designing, installing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid environments.

ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) endpoint protection solution incorporates cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about the entire ProSight family of affordable network monitoring and management services for small and mid-size organizations.

Microsoft Virtual Desktop Consulting Services
Microsoft's desktop virtualization technologies lower the work needed for IT managers to set up applications so they are consistent throughout a corporate user base, provide the power to control rights to critical data, and allow fast installation of additional or upgraded desktops. With Microsoft Windows Server 2016, the Terminal Services tool has been enhanced and renamed Remote Desktop Services (RDS). Microsoft's new VDI infrastructure that powers Remote Desktop Services streamlines desktop access, improves performance, strengthens security, centralizes administration, and provides an almost seamless user experience. Progent's Windows Server 2016 engineers can assist you to evaluate the strategic benefits of Microsoft's desktop virtualization technologies, set up pilot and production deployments, improve your network architecture to accommodate virtualized desktops efficiently, evaluate and remediate security issues, and train your IT administrators to utilize industry best practices to achieve a fast ROI from desktop virtualization.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can generate reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and maintain a DR system based on VMware Site Recovery Manager.

Progent's Customer Testimonials
Progent has provided online or onsite IT support help to companies in every state in the U.S. Many of these customers have expressed their appreciation to Progent through testimonials to the excellence of Progent's support personnel. Check out Progent's client testimonials to learn what they have said about the high level of Progent's network support services

MS Exchange Server 2019 Integration Services
Progent can help you in any phase of your upgrade to Exchange Server 2019 such as configuring Windows Server 2019 as a host for Exchange; designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and configuring Hyper-V; setting up HLB; configuring DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft Office 365; and configuring Outlook. For details, see Progent's Microsoft Exchange 2019 Server deployment services.

Virtualization Consulting
Virtual compute, storage and networking technologies enable businesses to maximize utilization, simplify network administration, and enhance application uptime and data protection. run multiple virtual machines on a single actual processor. Typical usage scenarios for virtual servers are hardware consolidation, low-cost platforms for programs that only run on older operating systems, and economical quarantining of software development or pilot environments from production ones. Progent's virtual server engineers can provide Microsoft Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting services, Windows Hyper-V Virtualization consulting, VMware vSphere and vCloud deployment, VMware NSX network virtualization architecture and management, and Citrix XenServer support. Progent can configure virtual servers to optimize speed, reliability and ease of administration while at the same time cutting expenses; propose and validate business recovery strategies that reduce productivity loss in case of a catastrophic failure; and provide continuing maintenance, troubleshooting, and consulting assistance as computer technology advances.

Contact a Progent Network Support Expert
To learn how to access a Progent computer support expert for remote or on-premises assistance in , phone 1-800-993-9400 or visit Remote Network Help.