Professional Online Support for McAllen, Texas Small Business Computers from World-class Engineers
Small businesses have typically been ignored by major network support firms. Some small companies allow themselves to grow excessively reliant on individual consultants or small consulting organizations who don't have the size or broad knowledge to react promptly or efficiently to network crises. Other small businesses turn to giant service providers staffed with technicians able to provide standardized solutions to ordinary problems but who are missing the background and versatility to deal with the diversity of configurations and absence of standardization that characterizes small business IT networks.

Progent's proven approach to delivering low-cost and effective technical service to small businesses has made Progent among the premiere Microsoft-certified network service firms in the United States. Progent has provided remote support to small businesses in every state in the United States (refer to Progent's customer testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the skills of your internal IT service team. This can save money and minimize technical risks for big projects such as software programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations.

Progent can in addition offer the services of certified experts to help your business to plan and execute your cloud computing strategy.

Key Technologies Supported by Progent's Consultants for Business Networks in McAllen, Texas
Progent's nationwide team of industry certified consultants provides help for all facets of information technology deployed by organizations of all sizes. Areas served by Progent in McAllen include:

Service Delivery Alternatives for McAllen, Texas Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, consulting, hosting services, and network management. Progent's paradigm for delivering IT support is built on the Call Center operational structure familiar to big IT organizations. Progent's Help Desk Service Mechanism ensures fast response, comprehensive activity documentation, consistent follow-up, and tight cost monitoring for an array of IT support delivery options that include remote troubleshooting, in-person support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite service calls. The background of Progent's network consultants makes it possible to handle most IT problems rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based registration process for new clients to address urgent situations and Progent charges by the minute with no startup charges or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn additional details about Progent's online computer troubleshooting services.

  • Onsite Support
    Progent offers onsite technical support for registered customers in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote service experts to deliver small and midsize businesses the optimal solution: on-premises support technicians when you need them plus the remote help of Progent's seasoned team of IT consultants, security professionals, and business application programmers. The response time for on-site service calls is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more details concerning how to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Contact Center Services are intended for all companies who need prompt and dependable access to a professional Help Desk with effective telephone assistance, online troubleshooting tools, and enough technical depth for full problem escalation. Since small and midsize businesses usually have limited information technology budgets and can spare little management bandwidth for handling IT support tasks, Progent's Contact Center Outsourcing Services could be the most efficient option to make sure that business computer networks are always up and running. Read more details about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can provide assistance with vital technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network protection engineering, high availability network consulting, virtualization strategies, plus configuration, customization and training for small business applications including financials, operations, reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including site moves and massive system migrations, longer term initiatives like management reporting software programming and customization, database application programming and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent response like disaster recovery and virus removal.

  • Application Hosting
    Progent can host vital applications like Exchange Server and SQL Server in order to provide small businesses with greater degrees of dependability, protection, and performance than is possible with the type of in-house data center that is realistically affordable for the majority of small companies. Because Progent utilizes the same facilities that host the gear of some of the world's largest information technology companies, Progent can eliminate the cost of building and maintaining the infrastructure required for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions remain updated, protection and performance is continually monitored, and systems are regularly archived and available for complete and rapid restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest degree of availability and extensibility but that is in addition simple for clients to transfer to another support firm or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is based on tested virtual server techniques that permit small businesses with multi-vendor environments to benefit significantly on the costs of hardware, infrastructure support, and network administration while achieving world-class dependability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed package, can support the mixed- platform and non- standardized networks typical of smaller businesses, and keeps ownership of the licenses in the customer's possession so that moving to a different virtual host is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote support to help organizations of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that combine on-premises resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex array of infrastructure technologies such as firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-qualified security experts, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a business-wide view of network protection and can help with advanced security programs such as SIEM solutions to help enterprises meet business guidelines and government regulations for IT data protection and reporting.

The breadth and size of Progent's engineering staff offer a powerful array of advantages to clients trying to increase the productivity of their IT network within a reasonable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional experience, at the forefront of network service, performing a wide variety of IT tasks for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This ensures that you get not just world-class technical skills, but also a consultant with field-tested methods for resolving real-world IT problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for phone service and in-person help by the minute. As a result, you pay just for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for support services provided during regular working hours. Many service firms impose large minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity avoids major invoices for fast solutions. Another benefit of by-the-minute pricing is that you are not inclined to allow simple problems to stay unaddressed until they become major ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or local service organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports given by every staff member to each client. The discipline of detailing and archiving support records results in more efficient service and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent can focus on providing high-value services where Progent has little competition. Small businesses who work with freelance consultants or who employ internal support personnel gain when Progent passes on information about new technology and proven processes to make their IT environments more robust, secure, and efficient. Find out more details concerning Progent's knowledge transfer services.

Contact Progent
If your McAllen, Texas business wants to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Help
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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