Affordable Computer Troubleshooting from Microsoft Qualified Professionals for Businesses in McKinney, TX
By delivering world-class support whenever you need it, providing in-depth expertise for key business applications, offering high-value services like virtual data center hosting, invoicing only for help you receive, and requiring no sign-up or retainer fees for standard services, Progent allows your company to maximize the business value of your information system and cut support costs. Progent recognizes that information system security, dependability, and performance are as important to small companies as to major corporations but that small organizations don't have the economy of scale to invest aggressively in computer technology and internal service staffs. Progent's basic value proposition is that no network support organization can equal Progent's capability to deliver the IT support your business requires when you require it and at a cost you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the subject matter expertise of your in-house network service team. This can save money and minimize technical risks for big projects such as application development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of accredited consultants to assist your business to plan and implement your cloud strategy.

Main Practice Areas Supported by Progent for Businesses in McKinney, Texas
Progent's nationwide team of industry certified consultants provides assistance for virtually all aspects of network technology deployed by companies of all sizes. Areas served by Progent in McKinney include:

Service Delivery Options Available for McKinney, Texas Companies
Progent offers a selection of options for providing small companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for providing computer support is based on the Help Desk Call Center structure familiar to big IT organizations. Progent's Help Desk Support Model ensures fast support, comprehensive service records, reliable follow-through, and strict expense monitoring for a range of network support delivery options that include remote repairs, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can help customers to analyze and repair network problems without the cost or time loss of in-person support visits. The background of Progent's network consultants allows them to handle most IT problems rapidly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible registration procedure for new clients to accommodate urgent situations and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn additional details concerning Progent's remote network troubleshooting services.

  • On-site Service
    Progent provides onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's online service experts to give small and midsize businesses the best of both worlds: in-person service technicians when you require them as well as the remote help of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The wait time for on-site service calls is typically under one business day. There is no start-up or retainer charge for registering as a Progent client for onsite support. Find out more details concerning why to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Help Desk Services are designed for all companies who require prompt and reliable access to an online Help Desk with efficient phone support, remote troubleshooting tools, and sufficient technical strength for all needed problem escalation. Because small and midsize businesses typically are constrained by limited information technology funds and can provide scant executive attention for dealing with IT support tasks, Progent's Help Desk Call Center Services can be the most efficient option to ensure that small business computer systems stay up and running. Read more concerning Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with critical products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, non-stop network engineering, virtual server strategies, plus integration, customization and training for business applications including accounting, operations, management reporting, sales automation, and productivity software. Progent can help with one-shot projects including site relocations and massive system migrations, longer term initiatives like management reporting software development and support, database application programming and administration services, and web development, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services such as data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications like Exchange Server and SQL Server to provide small and midsize businesses with greater levels of reliability, protection, and recoverability than is feasible with the class of on-site data center that is practical for most small and midsize organizations. Since Progent uses the same data centers that host the gear of many of the planet's largest IT companies, Progent can save you the cost of creating and managing the infrastructure required for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and service packs remain updated, security and performance is constantly tracked, and systems are consistently backed up and available for full and prompt recovery. Find out more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for all of a small or midsize company's production servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is also simple for customers to migrate to a different support provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is structured around mature virtual server technologies that permit businesses with mixed environments to benefit dramatically on the expense of hardware, infrastructure support, and IT management while achieving enterprise-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered solution, can handle the mixed- OS and non- standardized environments common with small companies, and keeps ownership of the licenses in the customer's hands so that migrating to a different virtual host is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online consulting services to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine on-premises resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire threat progression including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so all potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for McKinney, Texas Small Businesses
Progent's size, breadth and depth of information technology skill, and experience with corporate network support enable small and midsize businesses to avoid the problems associated with excessive dependence on small support firms or freelance engineers.

Working with Progent enables your business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For network support, smaller companies sometimes rely excessively on independent engineers. Although freelance support providers have lower expenses than larger support organizations and can typically charge apparently lower rates, they are often spread too thin to react rapidly to critical situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of backup staff may force your company to go without help during an emergency. The more your company grows, system downtime or problems with critical applications get more expensive. The dollars you believed you were saving on an independent consultant can be eaten up fast because of lost productivity. In addition, when freelance engineers encounter unfamiliar technologies, the lack of a large engineering team to count on for advice forces them to train on the job while your organization ends up footing the costs for their continuing training.

  • Gain Access to Expertise in Advanced Network Solutions
    Many smaller support organizations or freelance consultants focused on small company network support are capable of delivering routine solutions but lack the background to deal efficiently with complex network configurations with mixed operating systems, numerous sites, VoIP systems, remote clients, integrated accounting and analytical software, data-driven web sites, and custom line-of-business applications. Progent's background with global enterprises and Progent's large team of experts can benefit your small business because big-company networks are by nature complex, support issues demand thorough understanding of in numerous technical areas, and reaching a high degree of stability, reliability, and protection requires industry-proven processes.

  • Create a Firm Foundation for Growth
    Small businesses often begin with an IT system cobbled together on a tight budget. Lacking a proper basis, a sequence of band-aid fixes commonly get tossed onto of a weak structure. As a business grows, stability and scalability problems can undermine the success of the business. Such networks need thorough assessment, intelligent business analysis, and in-depth experience to upgrade to a network environment that can act as the solid basis to meet current business needs and ease downstream growth.

  • Partner with Solution Consultants, Not Resellers
    Smaller businesses require guidance and education to work through an ever more complicated array of technology options offered for accelerating growth and enhancing productivity. They do not need a network engineer or service organization that attempts to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides consulting and services only. This allows Progent to match consulting support services with the real interests of customers. Mixing network support and product selling can lead to a conflict where the recommended solution is built around a preselected technology rather than being based on the actual requirements of a small business.

Contact Progent
If your McKinney, Texas business needs to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Support
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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