McKinney, TX Remote Support from Certified Computer Troubleshooting Consultants
Progent's network technical support services can provide your McKinney, TX business affordable and reliable access to Microsoft and Cisco certified information technology experts. By delivering network support help when you need it, providing specialized expertise for vital technologies, delivering value-added support such as automated server monitoring, and billing only for services you use, Progent offers your McKinney, Texas business an affordable option for optimizing the business value of small business networks. Whether you run a local system, connect to cloud-based infrastructure, or have a hybrid cloud-and-local solution, Progent is the smart choice for organizations and local governments to build and maintain a reliable and safe IT system and to benefit from quick availability of the seasoned consulting typically available only to corporations who are able to maintain a large internal IT group.
For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the subject matter expertise of your in-house IT service team. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like application programming, business continuity preparedness, security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide the services of certified consultants to assist your company to design and implement your cloud strategy.
Core Technical Areas Supported by Progent for McKinney, Texas Business Networks
As a Microsoft-certified Partner consulting firm with a large team of Cisco Certified CCIE network experts and Apple Computer certified consultants, Progent provides urgent assistance and low-cost remote consulting to McKinney, TX small businesses for a broad array of information technologies such as:
Service Delivery Alternatives Available for McKinney, Texas Businesses
Progent has a variety of options for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management. Progent's model for providing computer support services is based on the Help Desk Call Center structure common to big IT support groups. Progent's Contact Center Support Model ensures fast response, thorough service records, dependable follow-up, and tight cost control for an array of network support delivery alternatives that include remote troubleshooting, in-person support, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can help clients to troubleshoot and fix hardware and software issues without the cost or delay of on-premises service calls. The experience of Progent's network consultants allows them to resolve most network problems quickly. For complex problems, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time clients to address emergency situations and Progent charges per minute with zero startup fees or time minimums, so you pay only for the help you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out additional details about Progent's remote computer support expertise.
- Onsite Service
Progent offers on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote service engineers to deliver small companies the ideal combination: onsite service technicians when you need them as well as the remote help of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The wait time for in-person service calls is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how and why to sign up for Progent's onsite network support services.
- Help Desk
Progent's Help Desk Call Center Services are intended for small and midsize businesses and local governments who require fast and reliable access to a professional Help Desk Call Center with efficient phone support, remote troubleshooting capability, and sufficient technical strength for all needed escalation. Since smaller businesses usually are constrained by limited IT budgets and can provide scant executive attention for handling network support tasks, Progent's Contact Center Outsourcing Services can be the most efficient way to make sure that small business computer networks are always up and running. Read more details about Progent's Help Desk outsourcing services.
- Consulting Expertise
Progent offers small and midsize companies affordable availability of world-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection consulting, high availability it system design, server virtualization solutions, plus integration, programming and training for small business programs including financials, operations, management reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects including office moves and major system migrations, longer term initiatives such as management information application programming and support, database application programming and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network administration, or urgent services such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host vital business applications such as Exchange Server and SQL Server in order to provide small businesses with greater degrees of reliability, protection, and recoverability than is feasible using the type of on-site data center that is achievable for the majority of small and midsize businesses. Because Progent uses the same data centers that support the equipment of some of the planet's largest IT organizations, Progent can save you the investment in building and maintaining the systems required for world-class environmental control, power failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, protection and performance is continually tracked, and systems and data files are consistently archived and ready for complete and rapid recovery. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is in addition convenient for customers to transfer to a different support provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is built around mature virtual server technologies that allow companies with mixed networks to save dramatically on the expense of hardware, system maintenance, and network management while getting enterprise-class reliability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed package, can support the mixed- platform and non- standardized environments common with small companies, and keeps control of the licenses in the client's hands so that moving to a different virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert online consulting services to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that combine physical IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for McKinney, Texas Businesses
Progent's staff size, scope of information technology expertise, and familiarity with enterprise network consulting enable small companies to avoid the pitfalls related to over reliance on thinly staffed support organizations or individual consultants.
Working with Progent enables your company to:
- Prevent Excessive Dependence on Freelance Support Consultants
For IT support, small businesses sometimes depend heavily on freelance engineers. Although individual support providers carry lower expenses than more substantial IT service firms and can afford to bill nominally smaller fees, individuals are frequently too busy to react rapidly to critical situations. If an independent consultant is occupied with different customer, ill, on vacation, or in class, the absence of replacement staff may require your business to wait for help during an emergency. As your small business grows, network unavailability or problems with critical programs get more costly. The dollars you believed you were saving on an independent consultant can disappear fast due to lost productivity. Also, when independent consultants confront unfamiliar problems, the unavailability of a large consulting team to count on for advice forces them to train in place while your business ends up footing the bill for their continuing education.
- Have Access to Experts in Complex IT Issues
Many smaller support firms or independent consultants specializing in small business IT consulting may excel at delivering connect-the-dots solutions but don't have the experience to deal efficiently with complex network configurations that have mixed operating systems, numerous locations, VoIP systems, remote workers, integrated financial and analytical applications, data-driven web sites, and specialized business software. Progent's background with global companies and Progent's large team of specialists can be valuable to your company because big-company environments are by nature complex, support problems require thorough knowledge in many technical disciplines, and reaching an acceptable degree of robustness, availability, and protection calls for enterprise-tested best practices.
- Create a Solid Foundation for Growth
Small companies typically start with an IT system cobbled together on a shoestring budget. Lacking a carefully designed basis, a series of band-aid fixes often get thrown onto of a weak foundation. As a business grows, reliability and scalability problems can hinder the success of the organization. These environments require thorough assessment, smart business planning, and in-depth expertise to migrate to an IT environment that will act as the reliable basis to handle current business needs and ease downstream growth.
- Partner with Solution Providers, Not Product Resellers
Small companies require direction and education to navigate through an ever more complex array of IT alternatives offered for enabling growth and enhancing efficiency. Businesses do not need a network engineer or service firm that tries to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services only. This allows Progent to match technical support services with the genuine needs of clients. Combining IT consulting and product selling can lead to a situation where the proposed solution is based on a predetermined vendor rather than being driven by the actual requirements of a client.
In case your McKinney, Texas business wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Support
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).