Low-cost Network Help from Microsoft certified Experts for Businesses in McKinney, TX
By offering world-class know-how when you need it, providing in-depth knowledge for critical business applications, providing innovative services like virtual data center hosting, billing solely for help delivered, and requiring no sign-up or retainer fees for standard services, Progent enables you to maximize the business value of your It system and reduce service costs. Progent understands that network security, reliability, and performance are just as critical to small companies as to major corporations but that smaller organizations lack the leverage to invest heavily in computer technology and in-house service groups. Progent's fundamental competitive advantage is that no network support organization can match Progent's ability to deliver the IT support expertise your business needs whenever you require it and at a cost you can justify.
For medium-size and enterprise companies, Progent offers co-sourcing support to add to the skills of your internal network support personnel. Co-sourcing can save money and help meet schedules for big projects like software development, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition provide access to accredited experts to assist your company to design and execute your cloud strategy.
Primary Practice Areas Serviced by Progent for Business Networks in McKinney, Texas
Progent's national group of certified support professionals offers assistance for all facets of network systems used by companies of any size. Technologies supported by Progent in McKinney include:
Service Delivery Alternatives Available for McKinney, Texas Companies
Progent offers a variety of options for providing small and midsize companies with cost-effective IT services for technical support, system architecture, hosting services, and IT management. Progent's model for providing IT support is based on the Help Desk structure familiar to big IT organizations. Progent's Contact Center Support Mechanism promotes rapid response, thorough activity records, reliable follow-through, and strict cost control across a range of IT service delivery options that include online repairs, in-person help, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can assist customers to analyze and fix network issues without the expense or delay of on-premises support calls. The background of Progent's IT consultants makes it possible to handle the majority of IT problems quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for new customers to address urgent situations and Progent charges by the minute with zero startup charges or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out additional information about Progent's online network troubleshooting services.
- On-site Service
Progent offers on-site technical assistance for registered clients in larger cities in the United States. Progent's onsite support technicians can work in tandem with Progent's remote support experts to deliver small businesses the best of both worlds: in-person service professionals when you need them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The wait time for on-site support calls is usually less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more details concerning how to register for Progent's onsite computer service.
- Phone Support
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most problems. To learn more, see Online Help Desk Services.
- IT Consulting Expertise
Progent provides small businesses budget-friendly access to world-class IT professionals who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security engineering, fault tolerant network consulting, server virtualization strategies, plus integration, programming and support for business software such as financials, operations, reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects such as office moves and major software upgrades, extended projects like business reporting application programming and support, database software development and administration support, and web design, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network administration, or emergency services such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host mission-critical applications such as Exchange Server and MS SQL in order to provide small and midsize businesses with higher levels of dependability, protection, and performance than is feasible with the class of on-site data center that is realistically affordable for most small companies. Because Progent utilizes the same data centers that host the gear of many of the world's biggest IT companies, Progent can eliminate the expense of creating and maintaining the infrastructure required for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs remain updated, security and performance is constantly monitored, and systems are regularly backed up and available for complete and rapid recovery. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize company's servers in a setting that not only delivers the highest degree of dependability and scalability but that is in addition easy for clients to transfer to another support provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that allow businesses with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure support, and network administration while getting world-class dependability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered solution, can handle the mixed- OS and loosely standardized networks common with small companies, and retains control of the software licenses in the client's possession so that moving to a different virtual system is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent can provide advanced remote consulting support to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to provide centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for McKinney, Texas Small Businesses
Progent's size, breadth of technical skill, and familiarity with enterprise network support enable small and midsize businesses to avoid the pitfalls related to over dependence on small support firms or individual consultants.
Working with Progent allows your small business to:
- Avoid Over Reliance on Freelance Support Consultants
For IT support, smaller companies often depend heavily on individual engineers. Though individual support providers carry lower overhead than larger IT service organizations and can afford to bill apparently lower fees, they are occasionally too overworked to respond quickly to critical problems. If a freelance consultant is occupied with different client, ill, on travelling, or in training, the absence of replacement personnel may require your business to wait for help during an emergency. The more your company expands, network downtime or problems with line-of-business applications become more costly. The money you believed you were saving on a freelancer can be eaten up quickly because of lower output. In addition, when freelance engineers encounter unfamiliar technologies, the unavailability of a large consulting group to fall back on for advice forces them to train on the job while your company ends up footing the bill for their continuing education.
- Have Access to Certified Professionals in Advanced IT Solutions
The majority of smaller support organizations or independent engineers focused on small business network support are capable of delivering connect-the-dots solutions but don't have the seasoning to deal efficiently with complex IT infrastructures with a variety of platforms, numerous sites, VoIP implementations, remote workers, integrated accounting and operational software, eCommerce, and custom business applications. Progent's experience with global companies and Progent's large staff of specialists can benefit your business because big-company environments are inherently complicated, support problems demand thorough knowledge in many technical disciplines, and reaching a high degree of stability, reliability, and protection requires enterprise-proven leading practices.
- Create a Solid Foundation for Growth
Small companies often start with a network cobbled together on a tight budget. Without a carefully designed basis, a sequence of improvised repairs commonly get thrown onto of a tenuous structure. As a business evolves, stability and expandability issues can undermine the productivity of the business. Such environments need proper evaluation, smart strategic analysis, and in-depth experience to upgrade to an IT environment that can provide the solid basis to handle current business requirements and support downstream growth.
- Team with Solution Providers, Not Resellers
Small businesses require guidance and education to navigate through an ever more complex maze of IT options offered for enabling growth and enhancing efficiency. They do not need an IT engineer or support firm that attempts to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells consulting and services exclusively. This permits Progent to align consulting services with the genuine interests of customers. Mixing IT consulting and product selling can result in a conflict where the recommended solution is built around a preselected technology instead of being driven by the true requirements of a customer.
In case your McKinney, Texas business needs to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Support
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).