McKinney, TX Remote Support from World-class Computer Network Service Professionals
Progent's network support services can provide your McKinney, TX business affordable and dependable support from world-class IT experts. By providing IT consulting help when you need it, offering advanced expertise for key applications, delivering unique support such as 24x7 network monitoring, and charging only for support you use, Progent offers your McKinney, Texas business an economical solution for optimizing the productivity of small office networks. Whether you maintain an onsite system, connect to cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for businesses to build and support a robust and safe IT network and to have quick availability of the skilled support typically restricted to enterprises who are able to afford a sizeable in-house IT organization.
For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the technical skills of your internal network support personnel. This can cut costs and help meet schedules for major IT initiatives such as software programming, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer access to accredited experts to help your business to design and execute your cloud strategy.
Key Products and Technologies Serviced by Progent for Businesses in McKinney, Texas
Progent provides the services of certified consultants for all facets of information technology deployed in small and midsize companies. Technologies supported by Progent's consultants include:
Service Delivery Alternatives Available for McKinney, Texas Businesses
Progent has a variety of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for providing IT support services is built on the Help Desk operational structure common to larger IT organizations. Progent's Helpdesk Support Model promotes rapid response, thorough service documentation, dependable follow-through, and strict cost monitoring for an array of IT service delivery options that include remote troubleshooting, in-person support, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can help clients to troubleshoot and fix network problems without the cost or delay of in-person service calls. The background of Progent's network consultants allows them to handle the majority of network issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based signup process for new customers to address urgent network problems and Progent bills per minute with no startup fees or time minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out additional information concerning Progent's remote network support services.
- Onsite Support
Progent provides onsite technical assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's online service engineers to deliver small companies the best of both worlds: on-premises service professionals when you need them plus the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The response time for in-person service visits is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details about how to register for Progent's in-person computer service.
- Help Desk
Progent's Helpdesk Services are intended for all companies who need prompt and dependable support from a professional Helpdesk with efficient telephone support, remote troubleshooting capability, and enough technical strength for all needed problem escalation. Because smaller companies typically are constrained by tight information technology funds and can provide scant executive bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Services can be the most cost-effective option to ensure that small business computer networks are always productive. Read more details about Progent's Contact Center outsourcing services.
- IT Consulting Services
Progent offers small businesses affordable access to world-class consultants who can provide assistance with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, high availability network engineering, virtualization strategies, plus configuration, programming and support for small business software including financials, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with short-term projects such as office relocations and massive software migrations, extended initiatives such as management information application programming and customization, database software development and DBA services, and web design, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency response such as disaster recovery and virus removal.
- Application Server Hosting
Progent can host mission-critical applications like Exchange and Microsoft SQL to provide small businesses with greater degrees of dependability, security, and recoverability than is possible with the class of in-house data center that is realistically affordable for most small and midsize organizations. Because Progent uses the same facilities that support the gear of some of the world's largest IT companies, Progent can eliminate the expense of building and managing the systems required for world-class cooling, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs remain updated, security and performance is continually tracked, and systems are consistently archived and ready for complete and rapid restoration. Find out more about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is in addition convenient for customers to transfer to a different service provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving enterprise-class availability and an unparalleled degree of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can handle the mixed- platform and loosely standardized networks typical of small businesses, and keeps ownership of the software in the customer's hands so that migrating to a new virtual system is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers advanced online support to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine physical resources along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security companies to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for McKinney, Texas Businesses
Progent's staff size, depth of technical expertise, and experience with enterprise network support enable small businesses to sidestep the problems related to over reliance on thinly staffed support organizations or independent consultants.
Teaming with Progent enables your business to:
- Prevent Over Dependence on Freelance Consultants
For network services, small companies sometimes rely excessively on freelance consultants. Though freelance support providers have lower expenses than more substantial IT service firms and can afford to bill nominally lower fees, freelancers are often too overworked to react rapidly to critical problems. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the absence of replacement staff may require your company to go without help in case of a crisis. As your company grows, network unavailability or problems with line-of-business applications become more costly. The dollars you thought you were conserving on an independent consultant can disappear fast due to lower output. Also, when freelance engineers encounter unfamiliar problems, the unavailability of a large engineering team to depend on for advice forces them to learn on the job while your organization winds up footing the bill for their ongoing training.
- Gain Access to Expertise in Sophisticated Information Technology Solutions
The majority of small service organizations or independent engineers who concentrate on small company IT support may excel at providing routine fixes but lack the background to deal cost-effectively with complex network infrastructures with mixed operating systems, numerous sites, VoIP implementations, remote workforces, interconnected accounting and analytical applications, eCommerce, and custom line-of-business applications. Progent's experience with global enterprises and Progent's large group of experts can be valuable to your business because big-company environments are characteristically complex, support issues require in-depth understanding of in many technical disciplines, and achieving an acceptable degree of stability, reliability, and security requires enterprise-tested processes.
- Create a Solid Foundation for Growth
Small companies typically begin with a network implemented on a tight budget. Lacking a solid basis, a series of improvised fixes often get tossed on top of a tenuous foundation. As a business grows, stability and scalability issues can hinder the success of the business. Such networks require thorough evaluation, smart strategic analysis, and in-depth expertise to migrate to a network environment that can act as the reliable basis to meet critical business needs and ease future expansion.
- Partner with Solution Finders, Not Product Vendors
Small companies require direction and insight to work through an ever more complex array of technology alternatives available for accelerating growth and enhancing efficiency. Businesses do not need a network consultant or support organization that tries to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services exclusively. This allows Progent to match consulting support services with the genuine interests of clients. Mixing network consulting and product selling can lead to a conflict where the recommended solution is based on a predetermined vendor instead of being based on the true needs of a customer.
Get in Touch with Progent
If your McKinney, Texas company wants to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Network Assistance
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).