McKinney, TX Remote Help from World-class Computer Network Service Professionals
Progent's network tech support services can deliver your McKinney, TX business low cost and consistent access to enterprise-class consulting professionals. By providing network consulting service when you require it, offering specialized expertise for key applications, delivering value-added support such as automated network monitoring, and charging only for services you use, Progent gives your McKinney, Texas business an affordable alternative for optimizing the profitability of small-scale office information systems. If you maintain an onsite datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the smart choice for businesses to build and support a robust and secure information network and to benefit from fast access to the skilled consulting ordinarily available only to corporations who can afford a large in-house information technology organization.
For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the technical skills of your in-house IT service team. This can cut costs and minimize technical risks for major IT initiatives such as application design and development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can in addition offer the services of accredited experts to help your company to design and execute your cloud computing strategy.
Key Technical Areas Serviced by Progent for Office Networks in McKinney, Texas
Progent's team of world-class support professionals offers assistance for all facets of network technology used by businesses of all sizes. Areas supported by Progent in and around McKinney include:
Service Delivery Options for McKinney, Texas Companies
Progent offers a variety of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for delivering network support is built on the Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Support Model ensures fast response, thorough activity records, consistent follow-through, and strict expense control across an array of network service delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help customers to analyze and repair network issues without the cost or time loss of in-person support visits. The background of Progent's network consultants allows them to handle the majority of IT problems quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible registration process for new clients to address emergency network problems and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out additional details concerning Progent's online computer support expertise.
- Onsite Support
Progent offers onsite technical assistance for registered customers in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote support engineers to give small and midsize companies the ideal combination: onsite support technicians when you require them plus the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The wait time for in-person service visits is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more concerning why to register for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. for more information, see Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network security engineering, non-stop network design, virtual server solutions, plus configuration, programming and support for business programs including accounting, ERP, business analytics, sales automation, and productivity packages. Progent can provide assistance with short-term projects such as site moves and major system upgrades, extended projects like management information software development and customization, relational database application programming and DBA services, and web development, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency response like data restoration and virus removal.
- Application Hosting
Progent offers hosting for vital applications like Exchange Server and SQL Server in order to provide small companies with greater levels of dependability, protection, and performance than is feasible using the class of in-house data center that is practical for most small and midsize businesses. Because Progent uses the same facilities that host the gear of many of the planet's largest information technology organizations, Progent can save you the investment in creating and managing the infrastructure needed for world-class environmental control, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions remain updated, protection and performance is continually monitored, and systems and data files are consistently backed up and available for complete and rapid recovery. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small organization's production servers in an environment that not only delivers the top degree of dependability and extensibility but that is also simple for clients to migrate to another support firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is based on proven virtualization technologies that allow companies with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while getting world-class dependability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed service, can handle the multi- platform and non- standardized environments typical of small businesses, and keeps ownership of the licenses in the client's hands so that moving to a different virtual system is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced remote consulting services to help businesses of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine physical IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with information security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for McKinney, Texas Small Businesses
Progent's staff size, scope of technical skill, and familiarity with enterprise IT consulting enable small and midsize businesses to avoid the problems associated with over reliance on thinly staffed support organizations or individual engineers.
Teaming with Progent allows your small business to:
- Avoid Excessive Dependence on Individual Consultants
For network support, small businesses sometimes rely heavily on freelance engineers. Although individual support engineers have lower overhead than more substantial IT service organizations and can afford to bill apparently lower fees, they are occasionally too overworked to respond rapidly to critical problems. If an independent consultant is occupied with different customer, ill, on vacation, or in class, the lack of backup personnel may force your business to wait for help in case of an emergency. As your small business expands, network downtime or problems with critical applications become more costly. The dollars you thought you were saving on an independent consultant can disappear fast because of lower productivity. In addition, when independent engineers encounter unfamiliar problems, the lack of a big engineering team to count on for assistance forces them to train on the job while your company winds up with the costs for their continuing education.
- Gain Access to Certified Professionals in Advanced Information Technology Issues
The majority of small service firms or freelance engineers specializing in small business IT support are capable of providing routine fixes but lack the seasoning to work cost-effectively with complex network configurations that have mixed operating systems, numerous offices, Voice over IP systems, remote workers, integrated financial and analytical software, data-driven web sites, and custom line-of-business software. Progent's background with global enterprises and Progent's large staff of experts can be valuable to your company because big-company environments are characteristically complicated, support problems demand in-depth knowledge in many technical areas, and reaching an acceptable degree of stability, reliability, and security requires enterprise-proven leading practices.
- Create a Firm Foundation for Growth
Small businesses often start with a network implemented on a tight budget. Lacking a solid architecture, a series of ad hoc fixes often get thrown on top of a weak foundation. As a company evolves, stability and scalability problems can obstruct the success of the organization. These environments need proper evaluation, smart business analysis, and in-depth expertise to migrate to an IT environment that can provide the reliable foundation to meet current business requirements and support downstream expansion.
- Team with Solution Providers, Not Product Resellers
Smaller companies require guidance and education to navigate through an increasingly complicated maze of IT options offered for accelerating business growth and improving efficiency. Businesses do not need an IT consultant or support firm that tries to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent sells services only. This permits Progent to align technical services with the real needs of clients. Combining network consulting and product reselling can lead to a conflict where the recommended solution is built around a preselected vendor instead of being driven by the actual needs of a client.
Get in Touch with Progent
If your McKinney, Texas company needs to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Help
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).