Affordable Computer Troubleshooting from Microsoft Qualified Professionals for Businesses in McKinney, TX
By delivering world-class support whenever you need it, providing in-depth expertise for key business applications, offering high-value services like virtual data center hosting, invoicing only for help you receive, and requiring no sign-up or retainer fees for standard services, Progent allows your company to maximize the business value of your information system and cut support costs. Progent recognizes that information system security, dependability, and performance are as important to small companies as to major corporations but that small organizations don't have the economy of scale to invest aggressively in computer technology and internal service staffs. Progent's basic value proposition is that no network support organization can equal Progent's capability to deliver the IT support your business requires when you require it and at a cost you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the subject matter expertise of your in-house network service team. This can save money and minimize technical risks for big projects such as application development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of accredited consultants to assist your business to plan and implement your cloud strategy.

Main Practice Areas Supported by Progent for Businesses in McKinney, Texas
Progent's nationwide team of industry certified consultants provides assistance for virtually all aspects of network technology deployed by companies of all sizes. Areas served by Progent in McKinney include:

Support Delivery Alternatives Available for McKinney, Texas Businesses
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting services, and network administration. Progent's paradigm for providing computer support is based on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Call Center Support Mechanism promotes rapid response, comprehensive service documentation, reliable follow-through, and tight expense monitoring for an array of network support delivery options that include remote repairs, in-person help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can assist customers to troubleshoot and fix network problems without the expense or delay of in-person service calls. The background of Progent's network consultants allows them to handle the majority of network issues rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency network problems and Progent bills per minute with zero sign-up charges or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn more details concerning Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent provides on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote service experts to deliver small and midsize businesses the optimal solution: in-person support technicians when you require them plus the on-line help of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The wait time for in-person support calls is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Find out more about how to register for Progent's onsite network support.

  • Help Desk
    Progent's Helpdesk Services are intended for small and midsize companies who require fast and dependable support from an online Helpdesk with efficient phone support, online troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because smaller businesses typically have limited IT funds and can provide little management attention for dealing with network support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient way to make sure that business information systems are always up and running. Learn more about Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small companies affordable availability of enterprise-class IT professionals who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network security consulting, high availability it system consulting, server virtualization solutions, plus configuration, programming and support for business programs such as financials, operations, reporting, sales automation, and productivity packages. Progent can help with one-shot projects such as office relocations and major software upgrades, extended initiatives like management analytics application development and customization, database software development and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network administration, or emergency response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital applications like Exchange and MS SQL in order to provide small and midsize businesses with greater levels of dependability, protection, and performance than is feasible with the class of internal data center that is realistically affordable for most small businesses. Because Progent uses the same data centers that host the gear of many of the world's biggest information technology organizations, Progent can eliminate the investment in creating and maintaining the infrastructure required for world-class cooling, power failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs stay updated, security and efficiency is constantly tracked, and systems and data files are regularly archived and available for full and prompt recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for all of a small company's servers in an environment that not only delivers the highest level of dependability and extensibility but that is in addition simple for customers to migrate to another support firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that allow businesses with mixed environments to save dramatically on the expense of hardware, system maintenance, and IT administration while getting enterprise-class availability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered package, can handle the mixed- platform and loosely standardized environments typical of small companies, and keeps control of the software in the customer's hands so that moving to a new virtual system is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced online consulting support to help businesses of all sizes connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity programs important to most small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex array of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance experts can provide a company-wide perspective on network protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory mandates for IT data protection and incident reporting.

The breadth and depth of Progent's consulting team bring a powerful array of benefits to customers trying to increase the productivity of their information system within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on industry background, at the forefront of network service, performing a wide variety of IT tasks for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not only expert IT help, but also a consultant with field-tested approaches for repairing actual network problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for remote service and on-premises visits per minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services provided during normal working hours. Many support organizations impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity avoids big bills for quick solutions. Another advantage of by-the-minute billing is that customers will be less inclined to permit minor problems to fester until they grow into major ones. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small service organizations who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by each staff member to each client. The practice of detailing and archiving service records results in more effective service and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Small businesses who utilize independent consultants or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, secure, and efficient. Read more details concerning Progent's knowledge transfer services.

Contact Progent
In case your McKinney, Texas business needs to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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