Professional Online Technical Support for McKinney, Texas Networks from World-class Engineers
Small companies have traditionally been underserved by large IT support firms. Many small businesses allow themselves to become excessively dependent on individual consultants or small consulting organizations who don't have the bandwidth or comprehensive skill sets to respond promptly or efficiently to network crises. Still other small companies turn to mass-market service providers staffed with personnel taught to offer standardized fixes for common problems but who do not have the experience and technical scope to handle the variety of configurations and lack of standardization that characterizes small business information systems.
Progent's proven methodology for delivering affordable and effective technical service to small businesses has made Progent among the most respected Microsoft-certified network consulting organizations in the industry. Progent has provided online support to businesses in every state in the U.S. (refer to Progent's client testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal network service staff. This can reduce expenses and minimize technical risks for big IT initiatives like application development, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations.
Progent can also offer access to accredited consultants to assist your business to design and execute your cloud strategy.
Core Areas of Expertise Serviced by Progent's Consultants for Business Networks in McKinney, Texas
Progent's nationwide group of industry certified experts offers help for virtually all facets of network systems deployed by businesses of all sizes. Technologies served by Progent in and around McKinney include:
Support Delivery Alternatives Available for McKinney, Texas Businesses
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting, and IT administration. Progent's paradigm for delivering computer support is based on the Help Desk operational structure familiar to larger IT groups. Progent's Help Desk Call Center Service Mechanism promotes fast support, comprehensive activity records, consistent follow-up, and tight expense monitoring for an array of IT service delivery modes that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can assist customers to analyze and repair hardware and software problems without the expense or delay of travel for onsite support visits. The experience of Progent's network engineers allows them to resolve the majority of network issues quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for new customers to address emergency situations and Progent bills by the minute with no startup charges or time minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Find out additional details about Progent's remote network support services.
- On-site Service
Progent provides onsite computer support for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's online service engineers to deliver small businesses the best of both worlds: onsite support professionals when you require them as well as the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business application developers. The wait time for in-person service calls is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more concerning how and why to sign up for Progent's in-person network support services.
- Help Desk
Progent's Helpdesk Services are intended for all businesses who require prompt and reliable access to an online Help Desk with efficient telephone assistance, remote troubleshooting tools, and enough technical strength for full problem escalation. Since small and midsize companies usually have tight IT budgets and can spare little executive attention for handling IT support tasks, Progent's Help Desk Call Center Services can be the most cost-effective option to make sure that small business computer systems are always productive. Read more about Progent's Help Desk outsourcing services.
- IT Consulting Expertise
Progent provides small businesses affordable availability of world-class consultants who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network security engineering, high availability it system engineering, virtual server solutions, plus integration, customization and support for small business programs such as accounting, ERP and MRP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including office moves and major software migrations, longer term projects such as management information application programming and customization, relational database application programming and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response such as disaster recovery and malware removal.
- Application Hosting
Progent offers hosting for critical business applications such as Microsoft Exchange Server and MS SQL in order to provide small and midsize companies with higher degrees of reliability, protection, and recoverability than is feasible using the class of internal data center that is practical for the majority of small companies. Because Progent uses the same data centers that host the equipment of some of the world's largest IT organizations, Progent can save you the cost of creating and managing the systems required for enterprise-class environmental control, power failover, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and revisions stay current, protection and efficiency is continually monitored, and systems and data files are regularly backed up and ready for complete and rapid restoration. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize company's production servers in an environment that not only delivers the top level of availability and scalability but that is also simple for clients to transfer to another service provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that permit companies with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure support, and IT administration while achieving world-class dependability and an unparalleled level of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can support the mixed- OS and non- standardized networks typical of smaller businesses, and retains control of the licenses in the customer's possession so that migrating to a different virtualized host is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert online support to help organizations of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire threat progression including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-qualified cybersecurity experts,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a business-wide perspective on network security and can help with complex security programs like SIEM solutions to help enterprises meet industry guidelines and statutory regulations for IT data security and incident reporting.
The breadth and size of Progent's engineering team offer a unique set of advantages to customers trying to increase the business value of their information network within a realistic budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry background, at the forefront of network support, performing a wide variety of IT tasks for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not just expert IT skills, but also a consultant with proven methods for resolving real-world network problems rapidly.
Learn additional information about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for online service and in-person visits per minute. Consequently, you are invoiced just for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no sign-up fee and requires no monthly commitment for support services delivered during normal business hours. Many service firms impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids major invoices for quick fixes. Another benefit of by-the-minute billing is that clients won't be inclined to permit less critical problems to fester until they grow into major problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Full Documentation of IT Support
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service firms who provide scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by every staff member to every customer. The discipline of documenting and archiving service records allows more efficient service and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Small businesses who work with independent consultants or who employ in-house IT staffs gain when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, secure, and productive.
Read more details about Progent's knowledge transfer services.
In case your McKinney, Texas company needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Network Help
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).