Expert Online Help for McKinney, Texas Networks from World-class Consultants
Small companies have traditionally been ignored by large IT service firms. Many small companies permit themselves to become overly reliant on individual engineers or small support organizations who lack the bandwidth or extensive skill sets to respond quickly or efficiently to network emergencies. Other small companies resort to mass-market service providers that employ personnel trained to offer by-the-numbers fixes for common problems but who do not have the experience and technical scope to deal with the diversity of environments and lack of standards that characterizes small business information networks.
Progent's proven approach to providing affordable and effective network support to small companies has made Progent one of the most respected Microsoft-certified network consulting organizations in the industry. Progent has delivered online support to businesses in every state in the U.S. (refer to Progent's customer testimonials).
For larger businesses, Progent can provide co-sourcing support to reinforce the technical skills of your internal IT service team. This can reduce expenses and minimize technical risks for big projects such as software programming, business continuity preparedness, security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of certified experts to help your company to design and execute your cloud computing strategy.
Core Technical Areas Serviced by Progent for Office Networks in McKinney, Texas
Progent provides the services of qualified experts for all aspects of business network technology found in small and midsize companies and local governments. Products and technologies serviced by Progent's consultants include:
Service Delivery Alternatives for McKinney, Texas Businesses
Progent offers a variety of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network management. Progent's paradigm for delivering computer support services is based on the Help Desk operational structure familiar to larger IT organizations. Progent's Help Desk Support Mechanism ensures fast response, thorough service documentation, reliable follow-up, and strict cost monitoring across a range of IT service delivery alternatives that include online repairs, in-person help, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled online service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can help clients to analyze and fix hardware and software issues without the expense or time loss of in-person support calls. The background of Progent's IT engineers allows them to resolve the majority of network issues quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time customers to accommodate urgent network problems and Progent charges per minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out more details concerning Progent's online network support expertise.
- On-site Service
Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online support experts to deliver small and midsize companies the best of both worlds: onsite support technicians when you require them plus the remote expertise of Progent's worldwide team of network engineers, security professionals, and business software programmers. The wait time for on-site service calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more details about how to register for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging problems. For details, refer to Help Desk Services.
- IT Consulting Services
Progent provides small businesses budget-friendly access to world-class consultants who can provide assistance with critical technologies including
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, fault tolerant network design, server virtualization solutions, plus configuration, programming and training for business software including accounting, ERP, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including office moves and major system migrations, extended initiatives like management reporting software programming and customization, relational database application programming and administration support, and web development, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response such as data restoration and virus removal.
- Application Server Hosting
Progent can host mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with higher degrees of availability, protection, and recoverability than is possible with the class of internal data center that is achievable for most small and midsize businesses. Since Progent utilizes the same facilities that support the equipment of some of the planet's largest information technology companies, Progent can eliminate the expense of creating and maintaining the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and service packs stay current, protection and performance is constantly tracked, and systems and data files are consistently backed up and ready for complete and prompt recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize organization's production servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is in addition easy for clients to transfer to a different service firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that allow small businesses with mixed networks to save significantly on the costs of hardware, infrastructure support, and network administration while getting world-class reliability and an unparalleled level of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed package, can support the multi- OS and non- standardized networks typical of smaller companies, and retains ownership of the software in the client's possession so that migrating to a different virtual host is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers expert remote support services to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize local resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire threat lifecycle including blocking, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to assess your organization's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for McKinney, Texas Small Businesses
Progent's size, breadth of information technology skill, and experience with corporate IT consulting enable small businesses to sidestep the problems associated with excessive reliance on thinly staffed support organizations or freelance consultants.
Teaming with Progent enables your business to:
- Avoid Excessive Dependence on Individual Support Consultants
For IT support, smaller businesses sometimes depend excessively on individual consultants. Although freelance support engineers carry lower expenses than larger support organizations and can typically bill nominally smaller rates, freelancers are frequently spread too thin to respond quickly to critical situations. If an independent engineer is busy with another client, sick, on vacation, or in class, the absence of backup staff may require your company to wait for help during a crisis. The more your company grows, system downtime or problems with critical programs become more costly. The dollars you believed you were saving on an independent consultant can be eaten up fast due to lost output. Also, when freelance engineers encounter new problems, the unavailability of a big consulting group to fall back on for advice forces them to train in place while your business winds up with the bill for their continuing education.
- Have Access to Expertise in Sophisticated Information Technology Solutions
The majority of small support organizations or freelance engineers specializing in small business IT consulting may excel at delivering connect-the-dots fixes but lack the experience to deal cost-effectively with complicated network infrastructures with a variety of platforms, multiple locations, Voice over IP implementations, remote workers, integrated financial and operational software, data-driven web sites, and specialized line-of-business applications. Progent's experience with global companies and Progent's large group of specialists can be valuable to your small business because enterprise networks are characteristically complicated, support issues require in-depth knowledge in many technical areas, and reaching an acceptable level of stability, reliability, and security requires industry-proven processes.
- Create a Firm Foundation for Growth
Small businesses typically start with an IT system implemented on a tight budget. Lacking a carefully designed architecture, a sequence of improvised repairs commonly get thrown onto of a marginal foundation. As a company evolves, stability and expandability issues can obstruct the success of the business. These networks require proper evaluation, intelligent strategic analysis, and in-depth experience to migrate to a network environment that will provide the solid basis to handle critical business needs and ease future growth.
- Work with Solution Providers, Not Product Vendors
Small businesses need guidance and insight to work through an ever more complicated array of IT options available for accelerating growth and improving efficiency. Businesses do not need a network engineer or service firm that tries to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services and expertise exclusively. This allows Progent to match consulting support with the genuine needs of customers. Mixing IT support and product selling can result in a situation where the proposed solution is based on a predetermined technology instead of being driven by the actual needs of a client.
If your McKinney, Texas business needs to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Help
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).