Quick, Affordable Online Computer Help for McKinney, Texas Small Companies
For over twenty years, Progent has specialized in providing enterprise-class network support services to clients with small-business IT budgets. Progent has developed a unique support solution that features a streamlined, seamless virtual office infrastructure, sophisticated online repair technology, a substantial team of engineers certified in a wide range of IT practice areas, a Call Center operational model that maximizes responsiveness and ensures follow-up, a global group of on-line support professionals, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate culture focused on solving technical issues in the least time and at the least cost to clients.
For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the technical skills of your in-house IT support team. This can reduce expenses and minimize technical risks for major projects like application programming, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations.
Progent can in addition offer access to accredited consultants to assist your company to plan and execute your cloud computing strategy.
Core Products and Technologies Serviced by Progent's Consultants for Business Networks in McKinney, Texas
Progent's nationwide team of certified experts offers support for all aspects of network systems deployed by companies of any size. Practice areas supported by Progent in McKinney include:
Service Delivery Options Available for McKinney, Texas Companies
Progent has a variety of alternatives for providing small and midsize companies with cost-effective computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support is based on the Help Desk structure common to big IT support groups. Progent's Help Desk Support Model promotes rapid response, comprehensive activity documentation, dependable follow-through, and tight cost control across an array of network support delivery options that include remote troubleshooting, onsite support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can help clients to analyze and fix network problems without the expense or time loss of in-person support calls. The experience of Progent's IT consultants allows them to handle most IT problems rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based signup process for first-time customers to address urgent situations and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out additional information concerning Progent's remote network troubleshooting expertise.
- On-site Support
Progent offers on-site computer support for signed-up customers in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's remote support experts to deliver small businesses the optimal solution: in-person service professionals when you need them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The wait time for in-person service calls is usually under one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more details about how and why to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, visit Online Help Desk Services.
- IT Consulting Services
Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network protection engineering, high availability network engineering, virtualization strategies, plus configuration, customization and training for small business programs such as financials, operations, reporting, CRM, and office productivity suites. Progent can help with short-term projects including office relocations and major software upgrades, extended initiatives like business analytics software programming and customization, relational database software development and administration support, and web development, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response such as data restoration and malware removal.
- Application Hosting
Progent can host key business applications such as Exchange Server and MS SQL to provide small companies with higher degrees of availability, security, and performance than is feasible with the class of on-site data center that is practical for most small companies. Since Progent uses the same data centers that host the gear of many of the world's biggest information technology organizations, Progent can eliminate the investment in creating and maintaining the systems needed for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions remain updated, protection and efficiency is constantly tracked, and systems are consistently archived and available for complete and rapid recovery. Find out additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for the entirety of a small organization's production servers in a setting that not only delivers the highest level of dependability and scalability but that is also easy for clients to migrate to another service firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT management while achieving world-class reliability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can handle the mixed- OS and loosely standardized networks typical of smaller companies, and retains ownership of the software in the customer's hands so that moving to a new virtualized system is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced remote consulting to help organizations of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that utilize local resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for McKinney, Texas Small Businesses
Progent's staff size, depth of information technology skill, and experience with enterprise IT consulting allow small businesses to sidestep the problems associated with over dependence on small support organizations or freelance consultants.
Working with Progent enables your company to:
- Prevent Over Dependence on Freelance Support Consultants
For network services, small businesses often rely excessively on independent consultants. Although freelance service providers carry lower expenses than more substantial IT service organizations and can afford to charge apparently lower fees, freelancers are often unable to react rapidly to urgent network problems. If a freelance consultant is occupied with different customer, sick, on travelling, or in training, the absence of backup personnel may require your business to wait for assistance in case of a crisis. The more your company grows, system unavailability or problems with line-of-business programs get more costly. The dollars you thought you were saving on an independent consultant can be eaten up quickly due to lower output. In addition, when independent engineers encounter unfamiliar technologies, the unavailability of a large consulting team to fall back on for advice forces them to learn with the meter running while your business ends up with the costs for their continuing training.
- Gain Access to Experts in Complex Information Technology Solutions
The majority of small support organizations or independent consultants who concentrate on small business network consulting may excel at providing connect-the-dots fixes but lack the seasoning to work efficiently with complex network environments that have mixed platforms, numerous locations, Voice over IP implementations, remote workforces, interconnected financial and analytical software, eCommerce, and custom business applications. Progent's background with global enterprises and Progent's large group of experts can be valuable to your business because enterprise networks are characteristically complicated, support problems demand thorough knowledge in numerous technical areas, and achieving an acceptable degree of robustness, reliability, and protection calls for industry-tested best practices.
- Create a Firm Basis for Seamless Growth
Small companies typically begin with an IT system implemented on a tight budget. Without a proper architecture, a series of band-aid fixes often get piled onto of a marginal structure. As a business evolves, stability and scalability issues can obstruct the success of the organization. Such networks require proper assessment, smart strategic analysis, and broad-based experience to upgrade to a network environment that can act as the reliable basis to meet critical business needs and ease future growth.
- Team with Solution Finders, Not Product Vendors
Small businesses require direction and education to work through an increasingly complicated maze of IT options available for accelerating business growth and improving productivity. Businesses do not need an IT engineer or support firm that tries to promote a product. Progent avoids conflicted motives by not selling any products. Progent provides services and expertise only. This allows Progent to align technical services with the real interests of customers. Combining network support and product reselling can result in a situation where the recommended solution is built around a predetermined vendor rather than being driven by the true needs of a customer.
Get in Touch with Progent
In case your McKinney, Texas company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Fast Online Technical Support
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).