Immediate, Affordable Remote Network Assistance for McKinney, Texas Small Companies
For over two decades, Progent has focused on delivering world-quality computer support to customers who have small-business IT budgets. Progent has built a unique support system that features a streamlined, tightly connected virtual office infrastructure, sophisticated online troubleshooting technology, a substantial team of engineers certified in a wide range of technical disciplines, a Help Desk service structure that maximizes efficiency and ensures follow-up, a worldwide team of on-line support experts, in-person support dispatching for the majority of most zip codes in the U.S., and a company culture focused on fixing network issues in the shortest time and at the lowest cost to clients.
For larger businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house IT service group. This can reduce expenses and help meet schedules for major IT initiatives like application design and development, business continuity preparedness, network security evaluations, merging datacenters, or software migrations.
Progent can in addition provide access to certified consultants to help your business to design and execute a sensible cloud computing strategy.
Main Technical Areas Serviced by Progent for Office Networks in McKinney, Texas
Progent's nationwide team of industry certified consultants provides assistance for virtually all aspects of network technology deployed by businesses of any size. Practice areas supported by Progent in and around McKinney include:
Support Delivery Options Available for McKinney, Texas Companies
Progent has a variety of alternatives for providing small businesses with affordable computer services for troubleshooting, system architecture, and network management. Progent's model for providing IT support services is based on the Call Center structure common to larger IT organizations. Progent's Contact Center Service Mechanism ensures fast support, comprehensive service documentation, reliable follow-through, and tight cost control for a range of IT service delivery modes that include online repairs, onsite help, and top-level consulting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can help customers to analyze and repair hardware and software problems without the expense or time loss of on-premises service calls. The background of Progent's network consultants allows them to handle the majority of network issues rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible signup process for new customers to address urgent situations and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out additional details concerning Progent's online network support expertise.
- On-site Support
Progent provides on-site technical support for registered clients in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's remote support engineers to give small and midsize companies the optimal solution: hands-on service technicians when you require them as well as the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The response time for on-site service visits is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more concerning how and why to sign up for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. for more information, visit Help Desk Services.
- Consulting Expertise
Progent provides small companies affordable availability of world-class consultants who can deliver help with vital products and technologies including
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection engineering, high availability it system engineering, server virtualization solutions, plus configuration, programming and training for small business programs including accounting, operations, business analytics, sales automation, and productivity packages. Progent can help with short-term projects such as site relocations and massive system upgrades, longer term projects such as management analytics application development and support, database software programming and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and system administration, or urgent services like data restoration and malware removal.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for all of a small or midsize organization's servers in an environment that not only delivers the top degree of fault-tolerance and expandability but that is in addition easy for customers to migrate to a different support provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting is structured around tested virtual server technologies that permit small businesses with mixed environments to benefit significantly on the costs of capital equipment, system support, and IT management while getting world-class reliability and an unparalleled degree of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed solution, can support the mixed- platform and non- standardized networks common with small businesses, and retains ownership of the software licenses in the customer's possession so that migrating to a new virtualized system is quick, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide expert online support to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize physical IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to provide centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity programs used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of infrastructure products such as firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a business-wide view of network protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory requirements for IT information protection and incident reporting.
The breadth and depth of Progent's consulting staff offer a powerful array of advantages to companies trying to increase the productivity of their IT system within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional experience, at the forefront of network support, executing a wide range of IT tasks for a large array of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This means that you get not just world-class IT help, but also a support engineer with field-tested methods for repairing real-world network problems quickly.
Learn additional information about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for phone service and in-person visits per minute. As a result, you are billed only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and asks no monthly commitment for support services provided during regular working hours. Many service organizations demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids big invoices for quick repairs. An additional benefit of granular billing is that customers are not tempted to permit less critical problems to stay unaddressed until they grow into big problems.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation given by each consultant to every customer. The practice of detailing and archiving support records results in more efficient support and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release vital service information.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Small businesses who utilize independent service providers or who employ internal support personnel gain when Progent transfers information about new technology and proven processes to make their IT environments more robust, secure, and efficient.
Find out additional information about Progent's knowledge transfer services.
How to Contact Progent
In case your McKinney, Texas company wants to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Network Support
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).