Professional Remote Service for McAllen, Texas Small Business Computers from Certified Consultants
Small companies have traditionally been overlooked by large IT support firms. Some small businesses permit themselves to grow overly dependent on individual engineers or small support organizations who don't have the size or comprehensive skill sets to react promptly or efficiently to network emergencies. Other small companies turn to giant support firms staffed with personnel taught to provide by-the-numbers solutions to ordinary issues but who do not have the background and versatility to handle the diversity of environments and lack of standards that characterizes small business information networks.
Progent's time-tested methodology for delivering affordable and successful technical support to small companies has made Progent among the top Microsoft-certified IT consulting firms in the United States. Progent has provided remote help to businesses in every state in the U.S. (See Progent's client testimonials).
For mid-size and large businesses, Progent offers co-sourcing services to add to the technical skills of your internal IT support group. This can cut costs and minimize technical risks for big projects like application design and development, business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.
Progent can in addition offer the services of accredited consultants to help your company to design and execute your cloud strategy.
Core Products and Technologies Supported by Progent for McAllen, Texas Business Networks
A Microsoft-certified Partner consulting company with a world-class team of Cisco CCIE networking consultants and Apple Computer accredited engineers, Progent provides urgent troubleshooting and affordable remote consulting to McAllen, TX companies for a broad array of information technologies such as:
Support Delivery Alternatives for McAllen, Texas Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering network support services is based on the Help Desk Call Center structure common to big IT groups. Progent's Helpdesk Service Mechanism ensures fast support, comprehensive activity documentation, consistent follow-through, and tight expense monitoring for a range of network service delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can help customers to analyze and repair hardware and software issues without the expense or time loss of on-premises support calls. The background of Progent's network engineers allows them to resolve most IT problems rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-based registration process for new customers to address urgent network problems and Progent bills by the minute with no startup fees or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out more details concerning Progent's online network troubleshooting services.
- On-site Service
Progent provides onsite computer assistance for signed-up customers in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: onsite support professionals when you require them plus the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business software programmers. The response time for on-site service calls is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite service. Find out more details about why to sign up for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most problems. For details, refer to Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small businesses budget-friendly access to enterprise-class consultants who can provide help with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, high availability it system consulting, virtual server solutions, plus integration, programming and training for small business software including accounting, ERP, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-time projects including office relocations and massive system migrations, extended initiatives such as management information software development and customization, relational database software development and administration services, and web design, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services like data restoration and malware cleanup.
- Application Hosting
Progent can host vital business applications like Exchange and MS SQL in order to provide small companies with higher levels of dependability, security, and performance than is possible using the type of on-site data center that is practical for the majority of small companies. Since Progent uses the same facilities that support the equipment of some of the planet's largest information technology organizations, Progent can save you the expense of creating and maintaining the systems required for world-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and revisions remain updated, protection and efficiency is continually monitored, and systems and data files are regularly archived and available for full and prompt restoration. Learn more concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the top level of dependability and extensibility but that is in addition simple for clients to migrate to another support firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that permit businesses with multi-vendor networks to benefit dramatically on the costs of hardware, system maintenance, and IT management while achieving world-class reliability and an unparalleled level of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed package, can support the mixed- platform and loosely standardized networks common with small businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtualized host is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote support services to help organizations of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack progression including protection, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to provide centralized management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your Progent consultant so that any looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of infrastructure products including firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of network security and can assist with complex security projects like SIEM solutions to help companies meet business standards and government mandates for IT information security and reporting.
The breadth and size of Progent's consulting staff bring a powerful array of benefits to clients wishing to increase the productivity of their IT network within a reasonable budget. These benefits include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional background, at the front lines of IT service, performing a broad variety of technical tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This ensures that you get not just world-class IT skills, but also a consultant with proven methods for resolving real-world network problems quickly.
Learn more details concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to bill for phone support and on-premises help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and asks no retainer for support services delivered during regular working hours. Many support firms demand large minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity does away with big bills for fast solutions. Another benefit of by-the-minute billing is that you are not inclined to allow less critical problems to fester until they grow into big ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of IT Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who offer minimal documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by each staff member to every customer. The practice of documenting and archiving service records results in more efficient support and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.
Learn more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has few competitors. Small companies who work with independent consultants or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Learn more concerning Progent's knowledge transfer services.
How to Contact Progent
If your McAllen, Texas business wants to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Support
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).