Expert Online Technical Support for McAllen, Texas Small Business Computers from Certified Consultants
Small businesses have typically been ignored by large network support organizations. Many small businesses allow themselves to grow overly dependent on individual consultants or small consulting firms who don't have the bandwidth or comprehensive knowledge to respond quickly or efficiently to network crises. Still other small businesses resort to giant support firms staffed with technicians taught to provide by-the-numbers fixes for common problems but who are missing the experience and versatility to handle the diversity of environments and lack of standardization typical of small company information systems.
Progent's time-tested methodology for delivering affordable and effective network service to small companies has made Progent among the top Microsoft-certified IT consulting organizations in the industry. Progent has provided online help to companies in every state in the United States (refer to Progent's client testimonials).
For larger companies, Progent can provide co-sourcing and project management support to add to the technical skills of your internal IT support group. This can save money and help meet schedules for big IT initiatives like software design and development, disaster recovery preparedness, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also offer the services of certified consultants to assist your company to plan and implement a sensible cloud strategy.
Core Products and Technologies Serviced by Progent for McAllen, Texas Business Networks
As a Microsoft-certified Partner consulting firm that maintains a large group of Cisco Certified CCIE network consultants and Apple accredited engineers, Progent provides emergency troubleshooting and affordable remote consulting to McAllen, TX companies for a wide range of information technologies such as:
Support Delivery Options Available for McAllen, Texas Businesses
Progent has a selection of options for providing small businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and IT management. Progent's paradigm for delivering IT support services is built on the Call Center structure common to larger IT support organizations. Progent's Help Desk Service Mechanism promotes rapid response, comprehensive service documentation, consistent follow-up, and strict cost control for a range of network support delivery modes that include remote troubleshooting, in-person support, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can assist customers to troubleshoot and repair network issues without the cost or time loss of on-premises support calls. The background of Progent's IT engineers makes it possible to resolve the majority of IT problems quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration process for first-time customers to accommodate emergency situations and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the help you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more details about Progent's remote network support services.
- Onsite Support
Progent offers on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support engineers to give small businesses the optimal solution: in-person support technicians when you need them as well as the on-line help of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The response time for in-person support calls is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about how to sign up for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most issues. for more information, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize businesses affordable availability of world-class consultants who can provide help with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network security engineering, non-stop it system design, server virtualization strategies, plus integration, programming and training for small business programs such as accounting, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as site moves and massive system migrations, extended initiatives such as business information application programming and support, database software programming and administration services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system administration, or urgent services such as disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for critical applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher degrees of reliability, protection, and performance than is feasible using the type of internal data center that is achievable for most small and midsize businesses. Since Progent utilizes the same facilities that host the gear of some of the planet's largest information technology organizations, Progent can eliminate the expense of creating and managing the systems required for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain current, security and efficiency is continually monitored, and systems and data files are consistently archived and available for complete and rapid restoration. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for all of a small company's servers in a setting that not only delivers the top degree of availability and expandability but that is in addition convenient for clients to transfer to another support firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtual server techniques that allow small businesses with multi-vendor networks to save dramatically on the expense of hardware, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unprecedented level of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can handle the multi- platform and loosely standardized environments typical of small businesses, and keeps control of the software in the customer's possession so that migrating to a different virtual system is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide advanced remote consulting services to help companies of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated array of network products such as firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide perspective on system security and can help with advanced security programs like SIEM solutions to help enterprises comply with business standards and statutory regulations for network information protection and incident reporting.
The scope and size of Progent's consulting staff offer a powerful array of advantages to clients trying to increase the business value of their IT system within an affordable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, at the front lines of IT service, performing a broad variety of IT tasks for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical help, but also a support engineer with proven methods for repairing actual network problems quickly.
Learn more about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to charge for remote service and in-person visits by the minute. Consequently, you pay exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids big invoices for fast solutions. Another advantage of by-the-minute billing is that you are less tempted to permit simple issues to stay unaddressed until they grow into major problems.
Find out more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local service firms who provide scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by each staff member to each client. The practice of documenting and organizing service activity allows more efficient support and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Small businesses who work with independent consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
Learn additional information concerning Progent's knowledge transfer services.
How to Contact Progent
If your McAllen, Texas business needs to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Support
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).