Professional Remote Troubleshooting for McAllen, Texas Small Business Computers from Certified Consultants
Small companies have traditionally been ignored by major network support firms. Many small businesses allow themselves to grow dangerously dependent on freelance engineers or small support firms who don't have the size or broad skill sets to react quickly or efficiently to network emergencies. Other small businesses turn to mass-market service firms staffed with personnel trained to provide by-the-numbers solutions to common problems but who do not have the background and technical scope to handle the diversity of configurations and absence of standardization that characterizes small business information networks.
Progent's time-tested methodology for providing low-cost and successful network support to small businesses has made Progent among the most respected Microsoft-certified network consulting firms in the United States. Progent has delivered online support to companies in every state in the country (refer to Progent's client testimonials).
For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the skills of your internal IT support staff. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as software programming, disaster recovery planning, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also offer the services of certified experts to assist your company to design and implement your cloud strategy.
Key Practice Areas Serviced by Progent for Business Networks in McAllen, Texas
Progent's group of world-class experts provides assistance for all facets of information systems found in businesses of all sizes. Practice areas supported by Progent in McAllen include:
Support Delivery Options Available for McAllen, Texas Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management. Progent's model for providing computer support is based on the Help Desk operational structure common to larger IT organizations. Progent's Helpdesk Support Mechanism promotes fast response, comprehensive service records, reliable follow-up, and tight expense monitoring across a range of IT service delivery modes that include remote repairs, onsite support, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and fix hardware and software issues without the expense or time loss of on-premises support calls. The experience of Progent's IT consultants makes it possible to handle most network issues rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration procedure for first-time clients to accommodate urgent network problems and Progent charges by the minute with no startup fees or minimums, so you pay only for the help you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn additional details concerning Progent's remote network support services.
- Onsite Service
Progent offers onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's remote support engineers to deliver small businesses the optimal solution: in-person service technicians when you require them as well as the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The response time for in-person service visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more details about how and why to register for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, see Online Help Desk Services.
- IT Consulting Services
Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection engineering, non-stop network consulting, virtualization strategies, plus integration, programming and training for business applications including financials, ERP and MRP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects including site relocations and massive software upgrades, longer term initiatives such as management information application development and customization, relational database application development and DBA services, and web design, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system administration, or emergency services like disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for vital applications such as Exchange Server and Microsoft SQL Server in order to provide small businesses with higher levels of availability, protection, and recoverability than is possible with the class of on-site data center that is achievable for the majority of small and midsize organizations. Because Progent uses the same data centers that support the equipment of many of the world's largest IT organizations, Progent can eliminate the expense of building and managing the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions stay updated, protection and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for complete and rapid restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting for all of a small or midsize company's servers in an environment that not only delivers the top level of dependability and extensibility but that is also simple for clients to transfer to another service provider or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is based on mature virtualization technologies that permit small businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure maintenance, and network management while achieving world-class dependability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered service, can support the multi- platform and loosely standardized environments common with small businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a new virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers expert online support services to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of top data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of network technologies such as firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals offer a company-wide perspective on system security and can assist with complex security projects such as SIEM solutions to help companies comply with industry guidelines and statutory regulations for IT data security and incident reporting.
The scope and size of Progent's consulting staff offer a powerful array of benefits to clients trying to increase the business value of their IT system within a realistic budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional background, at the forefront of IT service, executing a wide variety of IT projects for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This means that you get not just expert technical capability, but also a support engineer with field-tested methods for resolving actual IT problems quickly.
Read more details concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to bill for online service and on-premises visits by the minute. Consequently, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no registration fee and requires no retainer for support services provided during regular business hours. Many service organizations impose large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates major bills for quick solutions. Another benefit of by-the-minute billing is that customers will be less inclined to permit less critical issues to fester until they become big problems.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small support firms who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports given by every staff member to each customer. The practice of detailing and organizing support records results in more efficient support and eliminates a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Small companies who work with independent service providers or who employ in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Learn more concerning Progent's knowledge transfer services.
How to Contact Progent
If your McAllen, Texas company needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Help
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).