Fast, Affordable Online Computer Technical Support for McAllen, Texas Small Companies
For over twenty years, Progent has focused on delivering enterprise-class IT support services to customers with small-company IT budgets. Progent has built a powerful service system that includes a low-overhead, seamless virtual office infrastructure, custom remote repair technology, a substantial team of engineers certified in a wide range of IT disciplines, a Call Center service structure that maximizes responsiveness and guarantees follow-up, a global group of remote support professionals, on-site support availability for the majority of most zip codes in the U.S., and a company culture committed to resolving network problems in the least time and at the least cost to customers.
For mid-size and large companies, Progent offers co-sourcing support to reinforce the technical skills of your in-house IT support group. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like application programming, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations.
Progent can in addition provide the services of accredited experts to help your company to design and execute a sensible cloud computing strategy.
Primary Products and Technologies Serviced by Progent for McAllen, Texas Businesses
A Microsoft-certified Partner IT service company that maintains a large team of Cisco Certified CCIE network infrastructure consultants and Apple accredited engineers, Progent offers urgent troubleshooting and affordable online consulting to McAllen, TX companies for a broad range of computer technologies including:
Support Delivery Alternatives Available for McAllen, Texas Companies
Progent has a variety of alternatives for providing small businesses with cost-effective IT services for technical support, system architecture, and network management. Progent's model for providing IT support is built on the Help Desk operational structure common to larger IT groups. Progent's Helpdesk Service Mechanism promotes rapid support, comprehensive service records, consistent follow-through, and tight expense monitoring across a range of IT support delivery options that include remote troubleshooting, on-premises support, and top-level consulting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified support experts can assist customers to troubleshoot and repair hardware and software problems without the expense or time loss of travel for onsite service calls. The background of Progent's network consultants makes it possible to handle the majority of network problems rapidly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup procedure for first-time clients to address emergency situations and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn additional details about Progent's remote computer troubleshooting expertise.
- On-site Support
Progent provides on-site technical assistance for registered clients in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote service engineers to deliver small and midsize companies the ideal combination: hands-on support professionals when you require them plus the on-line help of Progent's seasoned team of network engineers, security professionals, and business software programmers. The response time for in-person service calls is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite service. Find out more about how to register for Progent's onsite network service.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. For details, visit Online Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize companies affordable availability of world-class consultants who can deliver help with vital products and technologies including
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network protection engineering, high availability it system consulting, virtual server strategies, plus configuration, programming and training for small business programs including accounting, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-time projects including office moves and major software upgrades, extended initiatives like business information application development and support, database software programming and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services such as data restoration and virus removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the highest degree of availability and scalability but that is in addition easy for clients to transfer to another service firm or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that permit small businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network administration while achieving world-class reliability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered solution, can support the mixed- OS and loosely standardized environments common with small businesses, and keeps ownership of the licenses in the client's hands so that migrating to a different virtual system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert remote consulting support to help organizations of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine local resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security vendors to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for McAllen, Texas Small Businesses
Progent's size, breadth of technical expertise, and familiarity with enterprise IT consulting allow small and midsize companies to avoid the pitfalls associated with excessive reliance on thinly staffed support firms or independent engineers.
Teaming with Progent allows your business to:
- Prevent Excessive Reliance on Individual Consultants
For network services, smaller businesses sometimes depend heavily on individual engineers. Although individual support providers carry lower expenses than more substantial support organizations and can typically bill nominally smaller fees, individuals are often spread too thin to react rapidly to critical problems. If a freelance engineer is occupied with different customer, ill, on travelling, or in class, the lack of replacement staff may require your company to go without assistance in case of a crisis. As your small business expands, system unavailability or difficulties with critical programs get more expensive. The money you thought you were conserving on a freelancer can disappear fast due to lower productivity. In addition, when freelance consultants confront new problems, the lack of a big consulting group to fall back on for assistance forces them to train in place while your business ends up with the bill for their ongoing training.
- Have Access to Expertise in Sophisticated Information Technology Issues
The majority of small service organizations or independent engineers who concentrate on small business IT consulting may excel at providing connect-the-dots fixes but lack the experience to deal cost-effectively with complicated IT environments with a variety of operating systems, numerous offices, VoIP implementations, remote workforces, integrated financial and operational applications, data-driven web sites, and custom business applications. Progent's background with worldwide enterprises and Progent's extensive staff of specialists can be valuable to your business because enterprise networks are by nature complex, integration issues require in-depth knowledge in many technical disciplines, and reaching an acceptable level of stability, availability, and protection calls for industry-tested leading practices.
- Build a Solid Foundation for Seamless Growth
Small companies typically start with an IT system cobbled together on a shoestring budget. Without a strong architecture, a series of improvised repairs often get piled onto of a weak foundation. As a business grows, reliability and scalability problems can obstruct the productivity of the business. These networks need proper assessment, smart strategic analysis, and in-depth experience to upgrade to a network environment that can provide the reliable foundation to handle current business needs and ease future expansion.
- Partner with Solution Consultants, Not Product Resellers
Smaller businesses require guidance and insight to work through an increasingly complicated maze of technology alternatives available for enabling growth and improving productivity. Businesses do not need an IT engineer or support organization that tries to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services and expertise exclusively. This allows Progent to match technical support services with the genuine needs of customers. Mixing network consulting and product selling can lead to a conflict where the recommended solution is based on a preselected vendor rather than being based on the actual needs of a customer.
How to Contact Progent
If your McAllen, Texas company needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Help
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).