Professional Remote Service for McAllen, Texas Computer Networks from World-class Consultants
Small companies have typically been underserved by large IT support organizations. Some small companies permit themselves to become dangerously dependent on freelance consultants or small consulting organizations who don't have the bandwidth or broad skill sets to respond promptly or efficiently to technical emergencies. Still other small companies resort to giant support providers staffed with personnel trained to provide standardized fixes for ordinary problems but who do not have the background and versatility to handle the diversity of environments and lack of standards that characterizes small company information systems.
Progent's time-tested methodology for delivering low-cost and successful technical service to small companies has made Progent one of the top Microsoft-certified network consulting organizations in the country. Progent has delivered remote help to businesses in every state in the U.S. (See Progent's client testimonials).
For mid-size and large businesses, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal IT support personnel. Co-sourcing can save money and help meet schedules for big IT initiatives like software programming, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer the services of accredited consultants to help your company to design and execute your cloud computing strategy.
Core Areas of Expertise Serviced by Progent's Consultants for Businesses in McAllen, Texas
Progent's national group of industry certified support professionals offers help for all aspects of information systems found in organizations of any size. Technologies served by Progent in and around McAllen include:
Service Delivery Options for McAllen, Texas Businesses
Progent has a variety of options for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting services, and IT management. Progent's model for delivering IT support services is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Contact Center Service Mechanism ensures fast support, comprehensive activity documentation, dependable follow-up, and tight cost control for a range of IT service delivery modes that include online troubleshooting, onsite help, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can help clients to analyze and fix network problems without the expense or time loss of travel for onsite support visits. The background of Progent's network engineers allows them to handle most network issues rapidly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible registration process for new customers to accommodate emergency network problems and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn more details concerning Progent's remote network support services.
- Onsite Support
Progent offers on-site technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's online service engineers to deliver small businesses the best of both worlds: hands-on support professionals when you require them as well as the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The wait time for in-person support visits is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises service. Find out more details about how and why to sign up for Progent's in-person network support.
- Help Desk
Progent's Help Desk Call Center Services are designed for small and midsize companies who require prompt and dependable access to an online Helpdesk with efficient phone assistance, online troubleshooting capability, and sufficient technical depth for full problem escalation. Because small and midsize companies typically are constrained by limited information technology funds and can spare scant executive attention for dealing with IT support tasks, Progent's Contact Center Services could be the most cost-effective option to make sure that small business computer networks stay up and running. Learn more about Progent's Helpdesk outsourcing services.
- IT Consulting Expertise
Progent offers small and midsize companies budget-friendly access to world-class IT professionals who can provide help with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network security consulting, fault tolerant it system consulting, server virtualization solutions, plus configuration, programming and support for business applications including financials, ERP and MRP, reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including office relocations and massive software migrations, longer term projects such as business reporting software development and customization, database software programming and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system administration, or emergency response such as data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for mission-critical business applications like Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher levels of reliability, security, and performance than is feasible with the type of in-house data center that is realistically affordable for most small organizations. Because Progent utilizes the same data centers that support the gear of many of the planet's largest information technology companies, Progent can save you the cost of creating and maintaining the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and revisions remain current, security and performance is constantly tracked, and systems are consistently backed up and ready for complete and rapid restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for all of a small organization's servers in an environment that not only delivers the highest degree of availability and scalability but that is also easy for customers to migrate to another support firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting is built around proven virtualization techniques that permit companies with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure support, and IT management while getting world-class dependability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed package, can handle the multi- OS and non- standardized environments common with small companies, and retains control of the software licenses in the customer's hands so that moving to a new virtual host is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent offers expert online support to help companies of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize local resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for McAllen, Texas Small Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with enterprise IT support enable small and midsize businesses to avoid the problems associated with over dependence on thinly staffed support firms or freelance engineers.
Working with Progent allows your small business to:
- Avoid Over Dependence on Freelance Support Consultants
For network support, small companies sometimes rely excessively on individual engineers. Although freelance service providers have lower expenses than larger support firms and can typically bill apparently lower rates, they are occasionally unable to react rapidly to critical network problems. If a freelance engineer is busy with different customer, ill, on vacation, or in training, the absence of backup personnel may require your company to go without help in case of an emergency. As your small business expands, network unavailability or difficulties with line-of-business programs become more expensive. The money you thought you were saving on an independent consultant can disappear quickly due to lost productivity. In addition, when freelance consultants encounter new technologies, the lack of a big engineering group to rely on for assistance forces them to learn with the meter running while your organization winds up with the bill for their ongoing training.
- Gain Access to Expertise in Complex Information Technology Solutions
The majority of small support firms or freelance engineers specializing in small business IT consulting may excel at delivering routine fixes but don't have the seasoning to deal cost-effectively with complicated network environments with a variety of platforms, numerous offices, Voice over IP systems, remote clients, interconnected financial and analytical applications, eCommerce, and custom business applications. Progent's experience with global companies and Progent's extensive group of experts can be valuable to your small business because enterprise environments are characteristically complex, support issues demand thorough understanding of in numerous technical disciplines, and achieving a high level of stability, availability, and security calls for industry-tested best practices.
- Create a Firm Foundation for Growth
Small businesses often start with an IT system implemented on a shoestring budget. Lacking a carefully designed basis, a series of improvised repairs commonly get thrown on top of a marginal structure. As a business grows, stability and scalability issues can obstruct the productivity of the organization. Such networks need proper evaluation, smart strategic planning, and in-depth expertise to upgrade to a network environment that can act as the solid foundation to meet current business requirements and ease future growth.
- Work with Solution Providers, Not Product Vendors
Small companies need guidance and education to work through an increasingly complex maze of technology options available for enabling growth and enhancing productivity. They do not need an IT engineer or support firm that tries to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services and expertise only. This allows Progent to match consulting support services with the real interests of clients. Combining IT consulting and product selling can lead to a situation where the recommended solution is built around a preselected vendor rather than being based on the actual requirements of a customer.
Get in Touch with Progent
If your McAllen, Texas business wants to contact Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Support
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).