Expert Remote Service for McAllen, Texas Small Business Computers from World-class Engineers
Small businesses have traditionally been underserved by major IT support organizations. Many small companies permit themselves to grow overly reliant on individual consultants or small consulting organizations who don't have the bandwidth or extensive knowledge to react promptly or effectively to technical emergencies. Other small companies resort to mass-market service providers that employ personnel taught to offer by-the-numbers fixes for ordinary problems but who are missing the experience and technical scope to deal with the variety of configurations and lack of standards that characterizes small company information networks.
Progent's time-tested methodology for providing low-cost and effective technical support to small businesses has made Progent among the premiere Microsoft-certified network consulting organizations in the industry. Progent has provided remote help to small businesses in every state in the United States (See Progent's client testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing services to supplement the skills of your internal network support personnel. This can cut costs and help meet schedules for big IT initiatives like software programming, business continuity planning and testing, security evaluations, office consolidations, or software migrations.
Progent can in addition provide the services of accredited consultants to assist your company to plan and implement your cloud computing strategy.
Key Products and Technologies Supported by Progent's Consultants for Companies in McAllen, Texas
Progent's nationwide group of world-class experts provides assistance for virtually all aspects of network systems used by businesses of all sizes. Technologies supported by Progent in McAllen include:
Service Delivery Options Available for McAllen, Texas Companies
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for providing network support is based on the Help Desk structure familiar to larger IT support groups. Progent's Helpdesk Service Model promotes rapid support, thorough service records, dependable follow-up, and strict cost monitoring across a range of IT support delivery options that include online repairs, on-premises support, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can help clients to troubleshoot and fix network issues without the expense or delay of on-premises support calls. The experience of Progent's network consultants allows them to handle the majority of network problems rapidly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible registration process for new customers to address emergency network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more information concerning Progent's remote network support services.
- Onsite Service
Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in conjunction with Progent's remote support experts to give small and midsize companies the best of both worlds: hands-on support technicians when you require them plus the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The wait time for in-person service visits is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more about how to register for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, refer to Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize companies affordable access to world-class consultants who can deliver assistance with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network security consulting, high availability it system consulting, server virtualization solutions, plus integration, programming and training for small business software including financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can help with one-time projects such as site relocations and major system migrations, extended projects such as business reporting software programming and support, relational database application development and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and network management, or urgent services like disaster recovery and malware cleanup.
- Application Hosting
Progent can host key applications like Exchange and Microsoft SQL Server to provide small businesses with higher levels of dependability, security, and recoverability than is feasible using the type of in-house data center that is achievable for the majority of small businesses. Since Progent uses the same facilities that support the gear of many of the world's largest information technology companies, Progent can eliminate the investment in creating and maintaining the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs stay current, protection and performance is constantly monitored, and systems and data files are consistently archived and available for full and prompt recovery. Find out additional information about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for all of a small organization's servers in an environment that not only delivers the highest level of fault-tolerance and expandability but that is also easy for clients to migrate to another service firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that allow businesses with mixed environments to save significantly on the expense of hardware, system support, and IT management while getting world-class dependability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can support the mixed- OS and non- standardized networks typical of smaller businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a new virtualized host is fast, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers expert remote support to help businesses of all sizes connect their networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so any potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for McAllen, Texas Small Businesses
Progent's size, scope of technical expertise, and experience with corporate network consulting allow small and midsize companies to avoid the pitfalls related to excessive reliance on thinly staffed support firms or independent engineers.
Working with Progent enables your small business to:
- Avoid Over Dependence on Freelance Support Consultants
For network support, small businesses sometimes depend heavily on individual consultants. Though individual support engineers have lower overhead than more substantial support firms and can typically charge nominally lower fees, freelancers are often unable to react quickly to urgent problems. If a freelance engineer is occupied with different client, sick, on travelling, or in training, the lack of backup staff may require your business to wait for assistance in case of an emergency. As your small business expands, system unavailability or problems with critical programs become more costly. The dollars you believed you were saving on an independent consultant can evaporate quickly due to lost output. In addition, when independent consultants encounter new problems, the lack of a large engineering group to depend on for assistance requires them to learn on the job while your company ends up footing the costs for their continuing education.
- Have Access to Expertise in Complex Network Solutions
The majority of smaller service organizations or freelance consultants specializing in small business IT support may excel at delivering routine solutions but don't have the seasoning to work efficiently with complicated IT environments with mixed platforms, many locations, VoIP implementations, mobile workforces, interconnected financial and analytical applications, data-driven web sites, and custom business software. Progent's experience with global enterprises and Progent's large team of specialists can be valuable to your small business because enterprise networks are characteristically complex, integration issues demand thorough understanding of in many technical areas, and reaching an acceptable level of robustness, reliability, and security requires enterprise-tested leading practices.
- Build a Solid Foundation for Seamless Growth
Small companies typically begin with a network implemented on a shoestring budget. Without a carefully designed architecture, a series of band-aid fixes often get tossed on top of a marginal foundation. As a business grows, reliability and expandability issues can undermine the success of the organization. Such environments require proper evaluation, intelligent business analysis, and broad-based expertise to upgrade to a network environment that can act as the reliable foundation to handle critical business needs and ease future growth.
- Work with Solution Providers, Not Resellers
Smaller companies need direction and education to navigate through an ever more complicated maze of IT alternatives offered for enabling growth and improving productivity. Businesses do not need a network engineer or service firm that tries to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent sells services and expertise exclusively. This permits Progent to align technical support services with the genuine needs of customers. Mixing network consulting and product reselling can result in a conflict where the recommended solution is based on a preselected vendor rather than being based on the true requirements of a small business.
In case your McAllen, Texas business needs to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Support
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).