Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry mobile PDAs were once one of the most popular products for maintaining mobile connectivity to messaging, scheduling, web-based programs, and other critical business information. Progent can provide Melbourne, Victoria businesses the expertise of BlackBerry-premier professionals who can help organizations to maintain their BlackBerry deployments or transition efficiently to a current smartphone platform.
As the complexity of small company IT technology has increased, and as the demand for enterprise-class security, dependability, and recoverability has grown to be the standard for organizations of all sizes, effective integration and maintenance of RIM BlackBerry solutions has become more difficult. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging systems and corporate databases, small organizations often turn to outside support professionals who specialize in RIM BlackBerry integration and maintenance.
Progent can provide the expertise of BlackBerry-premier engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry solutions affordably and efficiently, eliminating the need for an in-house BlackBerry technology specialist and lowering the expense and stress of supporting wireless work groups. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This breadth of experience, combined with Progent's proven online service delivery model, gives small businesses an affordable alternative for incorporating BlackBerry technology productively into their IT system.
Progent's consultants can help your company with SQL Server 2019 development support, SQL Server 2016 migration support, and Exchange setup so that your database and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also help you to upgrade from older editions of BlackBerry and Microsoft software, configure streamlined management tools to help you monitor and support BlackBerry smartphones throughout your business, define security policies that make sense for your company, develop custom wireless applications, and make sure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your scheduled backup procedures in order that it can be restored rapidly and safely.
Melbourne Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the greater Melbourne metro area.
| City | Address | Phone | Link |
| Melbourne | 15 William Street Melbourne, VIC 3000 Australia |
+61 370 035 684 | Melbourne Network Support Services |
BlackBerry BES Server Technical Support
The BlackBerry BES Server gives companies a single and safe source for integrating BlackBerry smartphones into their messaging, groupware, and application infrastructure. BlackBerry Enterprise Server enables mobile BlackBerry clients to connect to Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry handsets with PC desktops to ensure consistent information for collaborative programs like schedules, contact lists, to-do lists, IM, and specialized business programs. Thanks to BlackBerry BES Server support for Exchange, mobile workers carrying BlackBerry smartphones can have push-based access to Exchange email as well as to instant messaging-aware applications via Microsoft Office Live Communications Server and Lync Server integration.

Progent's BlackBerry-premier consultants can help you design, install, and maintain BlackBerry BES Server so that you optimize the productivity of BlackBerry clients, simplify the management of a BlackBerry solution, and lower the cost of maintaining mobile workers.
Expert RIM BlackBerry Consulting Support Services Available Remotely from Progent
Progent's certified RIM BlackBerry support specialists are accessible by phone to provide expert technical help to businesses in the Melbourne region or throughout Victoria. Progent's seasoned remote consulting experts have helped businesses resolve computer problems and cut support expenses in every state in the country and built a large following of satisfied clients. (Refer to Progent's client testimonials.)
Progent can provide online consulting support for a broad array of technologies related to BlackBerry software and devices including wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and improving wireless security. Major BlackBerry certifications awarded to Progent's consulting experts include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to carry out basic support functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, changing user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified service professionals can in addition help your company to resolve a wide range of problems concerning synchronization, device detection, messaging consistency, web access, mobile connections, Instant Messaging, workstation software installation, and Desktop Redirector.
As a top innovator in providing countrywide online support for small office IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your wireless technical support costs low and, by dealing with issues quickly, optimizes the productivity of your BlackBerry users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks such as troubleshooting enterprise activation issues, adding and removing BlackBerry smartphone users, setting activation passwords, implementing over-the-air program loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.
Progent's BlackBerry engineers can also help you to use management tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise system and help you to define and install appropriate security options.
Progent's Microsoft-certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange architecture for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry engineer has expertise in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone users on Microsoft Exchange Server and Microsoft Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, archive and support storage groups, apply permissions, install the MDS and Instant Messaging, install access control lists, control Microsoft Exchange data flow, generate, update, and apply wireless LAN and VPN configuration sets, set up SNMP traps, and generate reports based on SNMP results.
Progent's BlackBerry engineer can support your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, repair, and produce documentation for a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry include business and network needs assessment, system architecture, deployment planning and execution, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery planning, and security design.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional objectives and to design a mobile wireless system that meets your information technology budget and supports your business plans. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to support a BlackBerry BES Server, assist you to decide which management model and hardware products match your requirements, and evaluate your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed choices concerning options for software editions, processors and storage, network architecture, and application configuration.
To optimize system protection, Progent's BlackBerry expert can assist you to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security engineers to run network-wide security assessment and compliance validation and suggest improvements to accommodate your BlackBerry environment.
Call or Email Progent for Assistance from a BlackBerry-Certified Expert
If you wish to get in touch with Progent about consulting assistance for BlackBerry wireless integration, phone