UNIX, Linux, Solaris, and Apple Mac OS X Support Services

For small companies located in Melbourne Victoria, Progent provides technical support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISSP-accredited security consultants to help with high-level security design and disaster recovery preparedness.

Progent's online support engineers offer excellent leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve most information system problems rapidly. Efficient support lowers direct expenses because service calls accumulate a smaller number of chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company benefits even more in incidental expenses by minimizing or avoiding system outages and related losses resulting from business discontinuity, upset clients, idle employees, and de-focused executives.

Progent's billing model for remote help is designed to get the most out of your network support investment. Progent charges by the minute for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike typical remote support companies, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid situations where quick repairs somehow turn into substantial tabs. Progent's penchant for disposing of technical issues quickly results in your company spending less money.

Progent's Online Technical Support Tools
Over the years, Progent has fine tuned a set of optimized tools and proven processes which permit the maximum degree of efficiency for online engineering help and troubleshooting for small company information networks. Progent offers safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's online support team to link to your company's system without violating corporate security.

Progent's proprietary technical support database application keeps thorough records of the service that Progent's clients have received. Progent's team engineers have access to the specifics of support rendered to each client by any engineer. This archive of trouble tickets and responses is organized as an easily retrievable internal database that allows Progent's online support experts to share their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft permit access to other massive technical support databases and allow fast response from manufacturers' in-house support staff with the result that Progent's online consulting experts can come up with the most efficient solutions promptly.

Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Melbourne Victoria or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.

Remote Support Services Provided by Progent
Progent's online technical service professionals offer credentials in a comprehensive set of disciplines. This breadth of capability enables Progent's consultants to handle practically any crisis likely to occur in a small or midsize business information system. Certifications held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.

To help customers with multi-platform networks, Progent also offers the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Online support available from Progent to customers in Melbourne include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad range of information technology such as network infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy administration, and transitioning from legacy systems to current Windows or Linux-based environments. Progent's team-based approach to solving network issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.

  Progent's UNIX and Linux consultants can offer urgent phone-based help for diagnosing problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent can provide expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
  The Cisco CCIE certification is the premier recognition for networking consultants, and validates a consultant's network technology skills at the master level. Cisco qualified CCIEs can resolve even the most intractable issues occurring in network design, integration, management, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and developing workarounds or locating program updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their deep expertise enables them to fix the most intractable problems quickly. In common cases, less seasoned engineers can wrestle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Few consulting organizations make CCIEs accessible to support small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so you can receive timely assistance for complex network infrastructure problems that are hurting business productivity but are outside the scope of your local network support group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your environment using state-of-the-art remote troubleshooting technology to perform quick, secure, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular family of connectivity products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as VPN products.

• Authorized Windows Experts
  Progent's Microsoft-premier online service experts offer computer system repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a broad variety of platform support services including Windows Server 2022 planning and integration support, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment support, SharePoint 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a broad range of online PC desktop support services such as Windows 11 integration and planning and deploying Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Certified Network Security Professionals
  Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to clean up rapidly following a serious breach. Security consulting services available from Progent include: in depth network security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm assaults; configuring firewalls; designing safe techniques for off-site and mobile access; securing your email system against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote consulting to help companies of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine on-premises resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

• Help Desk Support
  Progent's Call Center programs for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are intended for smaller businesses who lack the money or time to support an in-house Help Desk but who need fast communication with a dependable Call Center with professional telephone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.

  Progent's Help Desk Co-management services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.

  Progent's Call Center consulting support can assist you in establishing an effective new Help Desk or revamping your established one, identifying or customizing Call Center software to address the unique needs of your business, or providing occasional phone support personnel to reinforce your in-house Call Center resources during unusually busy scenarios like software transitions, mass updates, or installing brand new applications.

  Progent's Call Center staff of experienced network consultants provides your workers in Melbourne Victoria rapid contact with an effective support group with substantial experience offering phone consulting and remote repair service for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a key contributor to company success, and Progent's policy is to solve and not simply record IT problems.

• Business Applications Support: Training, Custom Development, and Integration
  Progent's Applications Experts Team provides online advanced engineering expertise and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and education for Microsoft applications such as CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To read more information concerning Progent's expertise, programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

  Progent's Mac consultants can promote the creative elements of Mac computing by delivering remote consulting support and education in graphics, audio, and video. Progent's consultants offer expertise in a range of Macintosh applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special projects like scanning or digitizing audio or video or integrating an audio/video production studio.

  Remote Network and Server Monitoring Services
  Progent offers businesses in Melbourne Victoria online network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so that your IT support is proactive and automated. By anticipating possible problems before they cause crashes, automated monitoring can minimize disruptive and expensive network crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks that support a variety of platforms.

Melbourne Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the greater Melbourne metro area.