Immediate Remote Help for Melbourne Victoria Information Networks
For companies located in Melbourne Victoria, Progent offers remote help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers provide exceptional leverage because they have the real-world background and are equipped with the advanced technology needed to resolve the majority of information system problems rapidly. This lowers immediate expenses because solutions use up minimal billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your company saves additionally with incidental costs by reducing or avoiding system outages and related costs resulting from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced remote consulting know-how is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay only for the services that you receive. In contrast to many online service firms, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent scenarios where quick repairs manage to turn into large tabs. Progent's skill at dealing with technical issues quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-tested processes which permit the highest degree of efficiency for remote help and repair for information systems of any size. Progent provides safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to communicate with your company's network without violating network security.
Progent's powerful technical support reporting system includes comprehensive documentation of the support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of assistance rendered to each Progent client by any Progent consultant. This archive of anomalies and responses is stored as an easily accessible proprietary knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority response from vendors' in-house support staff so Progent's remote service specialists are able to come up with the most efficient solutions in the least time.
Remote technical support services provided by Progent to customers in Melbourne Victoria include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service engineers can provide computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a wide variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to assist you company to deploy, configure, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and certifies a person's technical knowledge at the master level. CCIEs can resolve the most challenging issues occurring in network infrastructure planning, integration, administration, compliance, and problem solving. CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying program patches. CCIEs are an excellent value because their broad experience permits them to find solutions for problems quickly. In common instances, less experienced engineers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system via the latest remote support tools to provide efficient, secure, and economical diagnosis and remediation.
Melbourne Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the greater Melbourne metro area.
Progent locations in Melbourne Metro
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular selection of infrastructure devices. Cisco technology expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Aironet APs planning and integration expertise, Cisco wireless controllers integration consulting, Cisco VPN engineering expertise, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISM and CISSP security and compliance experts can provide a range of security services that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist you to recover quickly following a damaging breach. Security consulting services available from Progent include: comprehensive network security assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm assaults; configuring firewalls; building secure architectures for off-site and mobile communication; guarding your messaging infrastructure against spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting services to help companies of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to cover a broad range of information technologies including system architecture, messaging systems, system and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in environments that include Linux and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving technical problems enables quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Major Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same advanced technology used by some of the world's top corporations. The ProSight series of IT management outsourcing services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide web-based control and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so all looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Billing rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows clients to execute critical projects within budget and on time. Progent's special online engineering solutions include:
How Your Melbourne Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk support alternatives for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most problems.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center staff of veteran network consultants offers your clients in Melbourne Victoria fast communication with an effective support group with substantial background offering phone help and online troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center recognition as a key contributor to business success, and Progent's goal is to solve and not simply document network issues.
- Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts staff offers remote professional consulting support and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Melbourne Victoria online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so your IT maintenance is proactive rather than reactive. By exposing potential problems before they evolve into crashes, system monitoring can minimize inconvenient and expensive service failures. Progent can also provide help with system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that support multiple OS platforms.
To contact Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Melbourne Victoria, Progent's online computer support specialists can provide professional and economical IT help whenever your company has to have it. More than 15 years of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access tools to fix computer problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.
Even if your Melbourne business relies on a local independent support technician or employs an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft certified engineers can still offer an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to resolve unexpected system crises or particularly tough integration projects.
Advantages of Progent's IT Support for Businesses in Melbourne Victoria
Progent's online technical help services allow your Melbourne company to realize the benefits of immediate, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your information system will acquire added business worth by becoming more available, productive, and protected. Benefits to your company include:
- Seamless remote extension of your local support resources
For most offices in Melbourne Victoria, local computer support providers, whether consisting of freelance consultants or an in-house maintenance staff, can take care of the majority of technical issues. However, major troubles might strike when local support personnel are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your usual service people. In these situations, Progent's on-call service experts give you an easy, quick, and economical way to augment your local resources and to pass on valuable information to improve your capability to handle downstream issues locally.
- Reduced Dependence on Individual Service Providers
For IT support, smaller organizations often depend on individual freelance consultants. While freelance service people carry smaller overhead than larger service organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the lack of reserve personnel may require your company to go without help during an IT crisis. As your company expands, system unavailability and trouble with critical applications are more costly. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of reserve service expertise to insure your network stays up and running.
- Create a Solid Foundation for Seamless Expansion
Companies often start with an IT architecture created on a shoestring budget. Lacking a strong framework, band-aid fixes often get piled onto a shaky foundation. As a network grows, stability and expandability problems can impede the productivity of the business. Such poorly designed environments need proper assessment, smart long-term planning, and extensive IT knowledge to upgrade to a system architecture that can offer the stable foundation to handle current business requirements and facilitate future expansion.
- Work with Solution Providers Instead of Product Sellers
Smaller organizations need advice and technical education to navigate through an increasingly complex maze of product alternatives capable of accelerating business success and improving efficiency. Businesses do not need a computer consultant who is trying to earn a commission on a specific vendor's products. IT consulting and product selling can lead to a situation where the proposed
solution is built around a predetermined product rather than the genuine requirements of a business. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to align IT expertise with the best needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking allow businesses to escape the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Start Getting Online Technical Help from Progent?
- Certified Expertise in Microsoft's Full Range of Server Platforms
Progent offers world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 migration, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 integration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits per minute. Consequently, you owe just for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for services provided during regular business hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent has little competition. Businesses who work with familiar independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, protected, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.