Fast and Affordable Remote Support for Melbourne Victoria Networks
Fast Phone Technical Support for Melbourne SystemsFor organizations located in Melbourne Victoria, Progent provides online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support experts offer excellent value because they possess the real-world background and are equipped with the sophisticated tools needed to resolve most network problems rapidly. This lowers immediate expenses since service calls use up fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally in incidental expenses by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online technical support expertise is especially valuable for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's pricing model for remote help is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you pay only for the services that you actually get. In contrast to many remote support organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate situations where fast solutions somehow turn into substantial tabs. Progent's penchant for solving problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of optimized technologies and proven processes which permit the highest degree of efficiency for remote consulting and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's online support team to interface to your computer system without compromising system security.

Progent's advanced service database application keeps thorough records for all support that Progent's clients have received. Progent's staff service personnel have access to the records of all help rendered to every customer by any Progent consultant. This archive of anomalies and solutions is organized as a readily accessible internal knowledge base that enables Progent's remote technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to arrive at optimal resolutions quickly.

Remote services provided by Progent to customers in Melbourne Victoria include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same advanced technology deployed by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services covers all key areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special fields of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Support
    Progent's Call Center programs for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center team of veteran information technology consultants provides your customers in Melbourne Victoria fast contact with an efficient technical support resource with substantial experience delivering phone consulting and online diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a major contributor to company performance, and Progent's aim is to fix and not just report technical issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based advanced consulting expertise and training in specific business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Melbourne Victoria online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so that your computer support is proactive and automated. By detecting emerging problems before they result in network outages, proactive monitoring can head off disruptive and expensive service crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems based on multiple operating systems.
How Your Melbourne Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote help with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in Melbourne Victoria, Progent's online computer support engineers can provide effective and economical IT help the moment your organization has to have it. Long experience delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online access technology to repair IT problems quickly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Melbourne office works with a regular independent support technician or employs an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to solve unexpected system crises or particularly complex integration problems.

Advantages of Progent's IT Support for Companies in Melbourne Victoria
Progent's remote support services allow your Melbourne business to enjoy the advantages of immediate, enterprise-grade IT support without the cost of managing a full-time IT staff. Your information system will derive greater strategic worth by becoming increasingly reliable, productive, and secure. Benefits to your company include:

  • Convenient remote expansion of your local IT resources
    For most companies in Melbourne Victoria, local computer support providers, whether represented by freelance consultants or an in-house maintenance staff, can solve the majority of network issues. However, serious problems might occur when your regular resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your local support people. In these instances, Progent's online service specialists offer an easy, quick, and economical way to augment your regular help and to convey useful information to improve your capability to resolve downstream problems locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller organizations often depend on independent freelance consultants. While independent consultants carry less overhead than big consulting companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the absence of fallback personnel may require your business to wait for assistance during an emergency. As your company grows, system unavailability and trouble with vital applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve support experts to insure your IT system stays up and running.

  • Build a Solid Foundation for Seamless Expansion
    Organizations often begin with an information system implemented on a modest budget. Lacking a scalable framework, band-aid repairs can get thrown onto a weak foundation. As a company grows, reliability and scalability problems can impede the productivity of the organization. Such poorly designed systems require careful assessment, intelligent long-term planning, and wide technical expertise to evolve to a network infrastructure that can provide the stable foundation to handle critical business requirements and facilitate future growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller companies need guidance and technical education to negotiate an ever more complex array of product options capable of accelerating business success and improving productivity. They hardly need a network engineer who is motivated to sell a certain vendor's products. IT support and product sales can lead to a situation where the recommended solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to match IT consulting with the best needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT experience, fine tuned support software, and understanding of enterprise networking enable offices to avoid the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, at the forefront of IT support, executing a wide range of technical tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not just world-class technical capability, but also a support engineer with field-tested approaches for applying technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises visits per minute. Consequently, you owe just for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for support services delivered during normal working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you won't be tempted to allow simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local support organizations who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to each customer. The discipline of detailing and organizing support records results in more effective service and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide 24x7 remote monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.

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    Microsoft Certified Network Recovery Tennessee

    Progentís Technical Response Center provides national extended hours remote help for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support experts provide after-hours phone help and remote secure network access to troubleshoot and repair network problems rapidly and affordably. The breadth of technical expertise available from Progent's staff of nationwide service professionals allows Progent to escalate even the most difficult problems to competent experts as needed. For urgent problems, the Technical Response Center tries to answer your call for support in less than one hour.

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    Progent uses an enterprise-class service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support reports sent by every staff member to every client. The discipline of detailing and organizing support activity allows more efficient support and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

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    Nexus series switches are designed to deliver the speed, expandability, resilience, virtualization support, density, data protection and manageability required to function as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch consultants are available to provide remote and onsite support expertise to help you to create an optimal network architecture, set up test systems to confirm your switching solution, install and configure Nexus switches, define and enforce appropriate policies, run security vulnerability assessments, configure advanced monitoring, fully utilize network resources by means of virtualization technologies, analyze and repair switching and routing problems, maximize system performance, plan for expected growth, and take advantage of the advanced zero-downtime features incorporated into Cisco's Nexus family of switches. Progent's consultants can also assist your business to migrate non-disruptively from legacy Nexus switches or Catalyst switches to current Nexus platforms.

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    Microsoft Virtual Machine Manager Troubleshooting

    Progent's Microsoft-certified consultants can help businesses of any size to follow best practices to configure SCVMM 2012 hosts, networking, storage systems, and library resources; plan, implement, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring. Progent can assist your company to move from an earlier version of System Center Virtual Machine Manager or from a third-party virtualization management platform, and Progent can help you to enhance and repair your current SCVMM environment to make sure you get the highest possible business value.

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    Windows and Linux Troubleshooting

    If your business computer system mixes Linux platforms with MS Windows, Progent can show you how to integrate your servers into a unified environment that allows all your operating systems to run side by side for simple administration, transparent information exchange, high reliability, superior throughput, and tight security. Progent's Linux and MS Windows integration assistance offerings include IT infrastructure configuration and support, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, online technical support and repair, in-person technical support, and Helpdesk support.

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    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent faces few competitors. Mid-size businesses who utilize familiar independent consultants or who employ internal support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.

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    Even if your company has a minimal computer support staff and a limited IT budget, your information network can still feature the same high reliability and performance that once required a large internal support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-certified network professionals, the most recent network management software for proactive monitoring and alerts, and economical service packages such as a help desk service to keep your vital network applications and hardware operating.

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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and simplified recovery capabilities for Microsoft-based networks. Data Protection Manager 2016 offers application-aware protection for key workloads such as SQL Server, Exchange and SharePoint, protects Windows and Linux VMs, works with VMs hosted by Hyper-V and VMware, and can use Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified consultants can help organizations of any size to plan, deploy, administer, and repair a multi-site backup/restore solution built around SCDPM 2016. Progent can assist you to migrate from a previous release of DPM or from an outdated system, and Progent can tune your DPM 2016 ecosystem for on local, colocated, cloud-based or hybrid deployment models. Progent can provide online or onsite support and can deliver as-needed expertise to resolve challenging issues or deliver comprehensive project management or co-management services to make sure you complete your SCDPM 2016 deployment on time and on budget.

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    Progentís Microsoft-certified experts offer small and medium sized companies IT consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, teams and information. SharePoint Portal Server provides a common spot for your employees or customers to access, manage, share and interact with useful data, files, and software and to interact with one another. It allows faster and more intelligent decisions, more effective sharing across groups and more streamlined business practices. The main goal of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of knowledge accessible within and outside an organization. Windows SharePoint Services join employees, clients, teams and major tasks with the knowledge theyíve developed in a way that makes data convenient to find, download and re-use.

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    Lync Server 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, as well as IP-based and PSTN voice communication. Microsoft Lync Server 2010 can extend the capability of Microsoft Exchange Server, SharePoint Server and Office desktop or cloud-based Office 365 and simplify administration through integration with Windows AD. Lync 2010 can also cut capital and operational costs by eliminating Voice-over-IP equipment and subscription fees, PBX gear, or conventional video conferencing solutions. Progent's certified unified communications experts can provide remote and on-premises support services to help you to manage and repair your existing Lync 2010 deployment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product. Progent can also assist you to design and execute an efficient Skype for Business migration.

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    CISA Certified Security Audit Consult

    The CISA credential is an important achievement that signifies mastery in network security audit and control. Accredited by the American National Standards Institute, the CISA credential has candidates pass an extensive test administered by the ISACA professional group. Progent can provide the services of a CISA-Premier Cybersecurity audit professional trained to help companies in the fields of information systems audit process, information technology enforcement, systems and infrastructure ROI, information technology service delivery, protection of information resources, and disaster recovery planning.

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    24/7/365 Postini Support and Integration

    Email Guard by Postini provides constantly upgraded spam and virus filtering, data filtering, and security from email-based directory harvesting and denial of service attacks. Progent is a Postini partner and service specialist. If your company is too small to purchase for a standard Postini license, you can still have the use of Postiniís Perimeter Manager services via Progentís E-Mail Guard anti-spam and antivirus aggregation program. Progentís certified email protection professionals can help you create an email safety plan that features spam filtering and anti-virus services and policies.

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    Years of background providing Microsoft expertise and Cisco network consulting has allowed Progent to develop an unmatched capability for supporting branch offices that require IT service with the flexibility common to with small firms but which includes effective communications, thorough documentation, and compliance with corporate IT standards. If your enterprise maintains a remote office situated anywhere in California or any region covered by Progent's engineers, Progent can offer a wide range of onsite and remote IT consulting services and network design expertise.

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    Helpdesk Services Remote Support Services

    Progentís Co-managed Help Desk service makes it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading shared PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

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  • Award Winning Desktop Network Consulting Companies
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    Progent offers a wide range of affordable services to help you to deploy, configure, repair, and manage workstations and laptops powered by Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent can provide on-premises or remote technical support for single computers or laptops or work with your business to plan and carry out a large-scale rollout of new or revised OS software and applications. Progent can also provide consultants and technical workers to help you to prepare for and implement a company move or consolidation organized to produce minimal interruption to your business.

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