Fast and Affordable Remote Support for Melbourne Victoria Networks
For organizations located in Melbourne Victoria, Progent provides online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's remote technical support experts offer excellent value because they possess the real-world background and are equipped with the sophisticated tools needed to resolve most network problems rapidly. This lowers immediate expenses since service calls use up fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally in incidental expenses by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online technical support expertise is especially valuable for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's pricing model for remote help is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you pay only for the services that you actually get. In contrast to many remote support organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate situations where fast solutions somehow turn into substantial tabs. Progent's penchant for solving problems quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of optimized technologies and proven processes which permit the highest degree of efficiency for remote consulting and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's online support team to interface to your computer system without compromising system security.
Progent's advanced service database application keeps thorough records for all support that Progent's clients have received. Progent's staff service personnel have access to the records of all help rendered to every customer by any Progent consultant. This archive of anomalies and solutions is organized as a readily accessible internal knowledge base that enables Progent's remote technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to arrive at optimal resolutions quickly.
Remote services provided by Progent to customers in Melbourne Victoria include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online support engineers can deliver network problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop support services to assist you business to install, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and certifies an individual's networking skills at the expert level. Cisco CCIEs can resolve the most complex issues encountered in network infrastructure design, integration, management, protection, and problem solving. Cisco CCIEs work closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and developing workarounds or identifying software updates. CCIEs represent an excellent value since their deep expertise enables them to solve problems rapidly. In many instances, less seasoned consultants can wrestle for hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can interface to your network by means of advanced remote support technology to perform quick, safe, and economical diagnosis and remediation.
Melbourne Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the greater Melbourne metro area.
Progent locations in Melbourne Metro
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's industry-leading family of connectivity appliances by delivering services that include:
CISM and CISSP Certified Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist your company to clean up rapidly after a serious penetration. Security services offered by Progent cover in depth data security and compliance evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; installing firewalls; designing secure architectures for off-site and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting services to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to address a wide array of computer technologies such as system infrastructure, email solutions, network and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in networks that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from older systems to Windows or Linux-powered environments. Progent's group-based approach to solving network issues enables fast escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance resolving anomalies within UNIX/Linux networks powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same advanced technology deployed by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services covers all key areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special fields of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Melbourne Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Call Center programs for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center team of veteran information technology consultants provides your customers in Melbourne Victoria fast contact with an efficient technical support resource with substantial experience delivering phone consulting and online diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a major contributor to company performance, and Progent's aim is to fix and not just report technical issues.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team provides phone-based advanced consulting expertise and training in specific business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Melbourne Victoria online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so that your computer support is proactive and automated. By detecting emerging problems before they result in network outages, proactive monitoring can head off disruptive and expensive service crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems based on multiple operating systems.
To contact Progent about emergency remote help with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Melbourne Victoria, Progent's online computer support engineers can provide effective and economical IT help the moment your organization has to have it. Long experience delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online access technology to repair IT problems quickly while avoiding the expense and lost time associated with on-premises service visits.
Even if your Melbourne office works with a regular independent support technician or employs an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to solve unexpected system crises or particularly complex integration problems.
Advantages of Progent's IT Support for Companies in Melbourne Victoria
Progent's remote support services allow your Melbourne business to enjoy the advantages of immediate, enterprise-grade IT support without the cost of managing a full-time IT staff. Your information system will derive greater strategic worth by becoming increasingly reliable, productive, and secure. Benefits to your company include:
- Convenient remote expansion of your local IT resources
For most companies in Melbourne Victoria, local computer support providers, whether represented by freelance consultants or an in-house maintenance staff, can solve the majority of network issues. However, serious problems might occur when your regular resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your local support people. In these instances, Progent's online service specialists offer an easy, quick, and economical way to augment your regular help and to convey useful information to improve your capability to resolve downstream problems locally.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller organizations often depend on independent freelance consultants. While independent consultants carry less overhead than big consulting companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the absence of fallback personnel may require your business to wait for assistance during an emergency. As your company grows, system unavailability and trouble with vital applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve support experts to insure your IT system stays up and running.
- Build a Solid Foundation for Seamless Expansion
Organizations often begin with an information system implemented on a modest budget. Lacking a scalable framework, band-aid repairs can get thrown onto a weak foundation. As a company grows, reliability and scalability problems can impede the productivity of the organization. Such poorly designed systems require careful assessment, intelligent long-term planning, and wide technical expertise to evolve to a network infrastructure that can provide the stable foundation to handle critical business requirements and facilitate future growth.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller companies need guidance and technical education to negotiate an ever more complex array of product options capable of accelerating business success and improving productivity. They hardly need a network engineer who is motivated to sell a certain vendor's products. IT support and product sales can lead to a situation where the recommended
solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to match IT consulting with the best needs of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT experience, fine tuned support software, and understanding of enterprise networking enable offices to avoid the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, at the forefront of IT support, executing a wide range of technical tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not just world-class technical capability, but also a support engineer with field-tested approaches for applying technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises visits per minute. Consequently, you owe just for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for support services delivered during normal working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you won't be tempted to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local support organizations who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to each customer. The discipline of detailing and organizing support records results in more effective service and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide 24x7 remote monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.