Expanding your at-home workforce may have a major effect on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of experience helping SMBs to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Memphis organization to pick the appropriate tools and follow best practices in creating and operating a safe virtual solution for teleworkers that facilitates collaboration and delivers top value. Progent can provide services that go from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management to help you carry out business-critical initiatives.
Progent can assist Memphis, Tennessee businesses to succeed with any facet of creating a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and unified management.
Help Desk Call Center Support for Telecommuters
A sudden, organization-wide changeover to a teleworker workforce, which could be motivated by a pandemic or as part of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services allow organizations to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center services leverage Progent's extensive team of remote IT support experts combined with world-class ticketing and tracking software to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC support from service requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or edit their current tickets, add details, and upload screenshots or relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Augmentation Service enables your company to augment your existing Support Desk organization by sharing delivery of Call Desk services seamlessly between your in-house IT support organization and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service is based on a collective support model utilizing the leading PSA platform for handling service requests and ticketing, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Call Desk Supplementation Services can enable your business to provide world-class IT support to your telecommuters, refer to Progent's Help Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Memphis, Tennessee organization, phone 1-800-993-9400 or refer to Contact Progent.