Expanding your at-home workforce may have a major effect on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of experience helping SMBs to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Memphis organization to pick the appropriate tools and follow best practices in creating and operating a safe virtual solution for teleworkers that facilitates collaboration and delivers top value. Progent can provide services that go from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent can assist Memphis, Tennessee businesses to succeed with any facet of creating a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and unified management.

Help Desk Call Center Support for Telecommuters
A sudden, organization-wide changeover to a teleworker workforce, which could be motivated by a pandemic or as part of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services allow organizations to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive team of remote IT support experts combined with world-class ticketing and tracking software to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC support from service requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or edit their current tickets, add details, and upload screenshots or relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Augmentation Service enables your company to augment your existing Support Desk organization by sharing delivery of Call Desk services seamlessly between your in-house IT support organization and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service is based on a collective support model utilizing the leading PSA platform for handling service requests and ticketing, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Call Desk Supplementation Services can enable your business to provide world-class IT support to your telecommuters, refer to Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Memphis, Tennessee organization, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Exchange Servers and Apple Mac workstations can co-exist efficiently. Progent's Apple and Microsoft certified consultants can help you set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can collaborate with teammates who use Outlook. With Exchange and Entourage for Mac, Exchange and Apple Macintosh systems can collaborate, allowing Mac users to get and send messages, examine the GAL, copy addresses, sync up calendars, and alert people to meetings with your Exchange account. Progent will make sure that your Exchange Server is appropriately configured and that WebDAV and Outlook Web Access are working. Progent also can provide customized one-on-one Entourage training.

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  • SQL Server 2017 High Availability Integration Services SQL Server 2017 Always On Network Engineer
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  • Consulting Hourly Price System Engineers
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    Progent's pricing policy is to charge for phone support and in-person help by the minute. As a result, you owe just for delivered services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for services provided during normal working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be forced to permit simple problems to fester.

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  • Small Business Consulting Services Small Company Consulting Services
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    SonicWall NSA 9250 Firewall Cybersecurity Companies

    Progent's SonicWall firewall consultants can help you configure, manage, and troubleshoot SonicWall firewall products including the newer SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 1260 Secure Switch products. Progent's CISM and GIAC-certified cybersecurity consultants can show you how to incorporate SonicWall security gateways into an end-to-end security plan and build protection into your corporate practices.

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  • System Center 2016 Data Protection Manager Support and Help System Center 2016 and SQL Server On-site Technical Support
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  • Technology Consulting Microsoft Project Server 2010 MS Project Server Programming Companies
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  • WatchGuard Firebox M-Series Firewall Protection WatchGuard Firebox M670 Firewall Audit
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    Information Technology Consulting Company PC Desktop

    Progent can deliver a wide array of cost-effective consulting and support services to assist your business to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Windows, macOS and OS X, or popular editions of Linux. Progent can offer onsite or remote technical support for single computers or laptops or work with your business to plan and carry out a company-wide migration to new or revised OS platforms and business applications. Progent can also provide consultants and technicians to help your company to plan for and implement a company move or consolidation designed to produce the least possible interruption to your productivity.

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  • Windows 2003 Cluster Server Consultants Best Integration Support Clustered Server
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  • Windows 2008 R2 Online Troubleshooting 24x7 Microsoft Windows Server 2008 R2 Technology Professional
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  • Cisco Firewall and IPS Specialists
    ASA Engineer

    Progent's Cisco CCIE-certified networking experts can assist your organization to maintain legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also help you to configure, manage, update and debug Cisco ASA 5500-X security appliances with Firepower Services.

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  • Dynamics GP Support and Integration
    Microsoft GP/Great Plains Consultant

    Progentís Microsoft certified experts offer a variety of consulting services for Microsoft Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft accounting package and corporate management tool built, like all Microsoft financial tools, on the scalable and popular foundation of Windows technology. Dynamics GP 2010, the most recent edition of Microsoft financial products in the Dynamics GP family, provides an affordable tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Dynamics GP/Great Plains is easy to install and configure, and with its segmented approach you are able to license only the functions you currently require, with the option to expand clients and increase capabilities when necessary. Progentís Dynamics GP/Great Plains Software consulting experts can help you install, customize and manage Microsoft Dynamics GP 2010 as well as earlier editions of Microsoft Dynamics GP.

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  • Open Now Expert Microsoft Certified ISA 2004 Firewall IT Services
    Microsoft ISA Server Specialist

    Progent's certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 experts can help you to design, deploy, and support an implementation of Forefront TMG or Internet Security and Acceleration Server 2006 on your network that delivers the firewall protection, speed and manageability that your business needs.

  • XenApp Virtual Windows Applications Online Support Citrix XenApp Datacenter Outsourcing
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