Expanding your at-home workforce may have a significant impact on IT infrastructure, security, and corporate culture. Progent has 20 years of experience helping SMBs to plan, deploy, manage, tune, and debug IT networks that support work-from-home employees. Progent can assist your Memphis organization to select the appropriate tools and follow best practices in building and maintaining a safe virtual solution for telecommuters that facilitates collaboration and delivers maximum value. Progent offers services ranging from on demand guidance for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical initiatives.
Progent can help Memphis, Tennessee companies to with any aspect of building a high-performing work-from-home environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and unified management.
Help Desk Call Center Services for At-Home Workers
An emergency, enterprise-wide changeover to a telecommuter business model, which might be activated by a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even a high-performing internal Help Desk. Progent's Help Desk services allow organizations to outsource or expand their Call Center by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk services leverage Progent's extensive network of online IT support experts along with world-class ticketing and follow-up technology to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from initial service requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or edit their active trouble tickets, enter information, and upload screen captures or attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Augmentation Service enables your business to augment your current Call Desk staff by splitting responsibilities for Help Desk Call Center support seamlessly between your regular IT support staff and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support model based on the number one professional services automation tool for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your business to deliver best-in-class IT support to your from-home workers, go to Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Memphis, Tennessee company, phone 1-800-993-9400 or refer to Contact Progent.