Memphis, TN Online Support from Certified Computer Troubleshooting Experts
Progent's network tech support services can deliver your Memphis, TN company budget-friendly and reliable access to Microsoft and Cisco certified consulting experts. By providing IT consulting help when you need it, providing advanced knowledge for line-of-business applications, delivering value-added services such as 24x7 network monitoring, and invoicing only for support you use, Progent gives your Memphis, Tennessee business an economical alternative for maximizing the profitability of small-scale office information systems. Whether you have a local datacenter, connect to cloud resources, or have a hybrid cloud-and-local solution, Progent is the intelligent way for businesses and local governments to build and maintain a robust and safe IT network and to benefit from fast access to the experienced consulting ordinarily restricted to businesses who are able to maintain a sizeable in-house information technology organization.
For larger companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your internal IT support staff. This can cut costs and help meet schedules for major projects like application programming, business continuity planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide the services of certified experts to assist your business to design and execute your cloud computing strategy.
Core Products and Technologies Supported by Progent for Memphis, Tennessee Business Networks
A Microsoft-certified Partner computer support firm that maintains a large group of Cisco CCIE network infrastructure consultants and Apple certified engineers, Progent offers emergency assistance and affordable online consulting to Memphis, TN small businesses for a wide range of information technologies such as:
Service Delivery Options Available for Memphis, Tennessee Companies
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for providing computer support is built on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Help Desk Call Center Support Model promotes fast response, thorough activity records, consistent follow-up, and tight cost monitoring across a range of network support delivery alternatives that include online troubleshooting, in-person help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service experts can assist customers to analyze and repair hardware and software problems without the expense or time loss of on-premises support visits. The experience of Progent's IT consultants allows them to handle most network issues quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for first-time customers to address emergency situations and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out more details concerning Progent's remote network support services.
- On-site Service
Progent offers on-site technical assistance for registered clients in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote service engineers to deliver small and midsize companies the optimal solution: on-premises support technicians when you need them as well as the on-line help of Progent's seasoned team of network engineers, security professionals, and business application developers. The response time for on-site service visits is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more details about how and why to register for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues. For details, visit Online Help Desk Services.
- IT Consulting Expertise
Progent provides small companies budget-friendly access to enterprise-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, non-stop it system consulting, server virtualization strategies, plus integration, programming and support for business software such as financials, operations, business analytics, CRM, and productivity suites. Progent can provide assistance with one-time projects including office moves and major software upgrades, extended projects like management analytics software development and support, database software programming and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system administration, or emergency services such as data restoration and virus removal.
- Application Server Hosting
Progent can host key business applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater levels of availability, security, and performance than is possible using the type of internal data center that is practical for the majority of small companies. Since Progent uses the same facilities that host the equipment of many of the planet's biggest IT organizations, Progent can save you the expense of creating and maintaining the systems required for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions remain current, security and efficiency is constantly tracked, and systems and data files are regularly backed up and ready for full and rapid restoration. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize company's production servers in an environment that not only provides the highest degree of dependability and scalability but that is also easy for customers to migrate to a different service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is built around tested virtual server techniques that allow businesses with multi-vendor environments to benefit significantly on the costs of hardware, infrastructure maintenance, and network management while getting world-class availability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can support the mixed- platform and loosely standardized networks common with small businesses, and keeps control of the software licenses in the customer's possession so that moving to a different virtualized host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent offers expert online consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize local resources along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Memphis, Tennessee Small Businesses
Progent's size, depth of information technology skill, and familiarity with corporate IT consulting allow small businesses to sidestep the problems related to excessive reliance on small service organizations or independent engineers.
Teaming with Progent's Experts enables your business to:
- Avoid Excessive Reliance on Individual Support Consultants
For IT services, small companies sometimes depend heavily on independent engineers. Although individual service engineers have lower expenses than more substantial support firms and can afford to charge apparently lower rates, individuals are frequently too overworked to react rapidly to urgent situations. If an independent engineer is occupied with another customer, ill, on vacation, or in class, the absence of backup staff may force your company to wait for help during a crisis. The more your company grows, network downtime or problems with line-of-business programs become more costly. The dollars you believed you were conserving on an independent consultant can disappear fast because of lost output. Also, when independent consultants encounter unfamiliar problems, the unavailability of a large engineering team to count on for assistance forces them to learn with the meter running while your company winds up footing the costs for their continuing training.
- Have Access to Certified Professionals in Sophisticated Network Issues
The majority of small service firms or freelance consultants specializing in small company network support may excel at providing routine solutions but lack the seasoning to deal cost-effectively with complicated IT configurations with a variety of platforms, multiple sites, Voice over IP systems, mobile workers, interconnected financial and analytical applications, data-driven web sites, and specialized business software. Progent's experience with worldwide enterprises and Progent's extensive team of specialists can benefit your business because enterprise networks are characteristically complicated, integration problems require thorough understanding of in numerous technical areas, and reaching an acceptable degree of robustness, reliability, and protection requires enterprise-tested processes.
- Create a Firm Basis for Growth
Small businesses often begin with a network cobbled together on a shoestring budget. Without a proper architecture, a series of band-aid repairs often get piled onto of a tenuous foundation. As a company evolves, stability and scalability problems can undermine the success of the organization. Such networks require proper evaluation, intelligent business planning, and broad-based expertise to upgrade to a network infrastructure that will act as the reliable foundation to handle critical business requirements and support downstream expansion.
- Work with Solution Providers, Not Product Resellers
Small businesses require guidance and insight to navigate through an increasingly complex maze of IT options offered for accelerating business growth and enhancing productivity. Businesses do not need an IT engineer or service organization that attempts to sell them a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers services and expertise exclusively. This allows Progent to align technical support with the real interests of clients. Combining IT consulting and product selling can lead to a situation where the recommended solution is based on a preselected vendor instead of being driven by the actual requirements of a customer.
Get in Touch with Progent
In case your Memphis, Tennessee business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).