Low-cost Computer Tech Support from Microsoft premier Professionals for Businesses in Memphis, TN
By offering world-class support when you require it, making available in-depth expertise for key applications, providing high-value services such as virtual server hosting, billing only for services you receive, and requiring no setup fees or retainers for standard services, Progent allows your company to maximize the competitive value of your information system and minimize service costs. Progent recognizes that information system protection, reliability, and efficiency are as critical to small businesses as to major enterprises but that small organizations don't have the economy of scale to invest heavily in computer technology and in-house support staffs. Progent's basic competitive advantage is that no network support firm can equal Progent's capability to deliver the IT support your business needs when you require it and at a cost you can afford.
For larger companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house network service team. This can cut costs and minimize technical risks for major IT initiatives like software design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide the services of certified consultants to help your business to design and implement your cloud strategy.
Main Technical Areas Supported by Progent for Memphis, Tennessee Businesses
A Microsoft-certified Partner computer support company with a large group of Cisco Certified CCIE networking experts and Apple Computer certified consultants, Progent provides urgent assistance and affordable remote consulting to Memphis, TN companies for a wide array of information technologies such as:
Service Delivery Options for Memphis, Tennessee Businesses
Progent offers a variety of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, hosting, and network management. Progent's model for providing computer support services is built on the Call Center structure common to larger IT groups. Progent's Help Desk Call Center Support Mechanism ensures rapid support, comprehensive activity records, reliable follow-up, and tight expense control across a range of IT support delivery modes that include online troubleshooting, in-person support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can assist customers to troubleshoot and fix network issues without the expense or time loss of on-premises service visits. The experience of Progent's IT consultants allows them to resolve most network issues rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for new customers to address emergency network problems and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out more information about Progent's online network support expertise.
- On-site Service
Progent provides onsite technical assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote service engineers to deliver small and midsize companies the optimal solution: in-person support technicians when you need them plus the remote expertise of Progent's seasoned team of network engineers, security specialists, and business application developers. The response time for in-person service visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Find out more about why to sign up for Progent's onsite computer service.
- Help Desk Call Center
Progent's Helpdesk Services are intended for all companies who need prompt and dependable support from an online Help Desk with effective telephone assistance, remote troubleshooting capability, and enough technical strength for all needed escalation. Because small and midsize companies usually have limited IT budgets and can provide scant executive attention for dealing with IT support, Progent's Help Desk Call Center Services could be the most efficient option to ensure that business computer systems stay up and running. Learn more details concerning Progent's Help Desk services.
- IT Consulting Services
Progent offers small and midsize companies affordable availability of enterprise-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, non-stop network design, virtualization strategies, plus configuration, customization and training for business programs including financials, ERP, reporting, sales automation, and productivity software. Progent can help with short-term projects including site moves and major system migrations, extended projects like business information software development and customization, relational database software development and DBA support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent services such as disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for vital applications such as Exchange and MS SQL in order to provide small and midsize companies with higher degrees of availability, security, and performance than is feasible using the class of in-house data center that is achievable for most small and midsize companies. Since Progent uses the same data centers that host the gear of many of the planet's biggest information technology organizations, Progent can save you the expense of creating and maintaining the infrastructure needed for world-class environmental control, power failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and service packs stay current, security and efficiency is continually monitored, and systems are regularly backed up and available for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for all of a small company's production servers in an environment that not only delivers the top level of availability and extensibility but that is also convenient for customers to migrate to another service firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that allow small businesses with mixed networks to benefit significantly on the expense of hardware, infrastructure support, and network administration while achieving world-class dependability and an unparalleled level of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed service, can handle the mixed- platform and non- standardized environments common with smaller businesses, and retains ownership of the software in the client's hands so that moving to a new virtual host is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert online consulting support to help companies of all sizes connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's affordable ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security companies to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so any potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex collection of network technologies including firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's
CISSP-Certified security experts,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide view of network protection and can assist with complex security projects such as SIEM solutions to help enterprises meet business guidelines and statutory mandates for network information protection and incident reporting.
The scope and depth of Progent's consulting team bring a powerful array of advantages to companies wishing to increase the productivity of their IT system within an affordable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional background, at the front lines of network service, performing a wide variety of technical tasks for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested approaches for resolving real-world IT problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for online support and on-site help by the minute. Consequently, you pay just for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no sign-up charge and asks no monthly commitment for support services provided during regular working hours. Many support firms impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity does away with king-size bills for quick repairs. Another advantage of by-the-minute pricing is that clients will not be inclined to allow minor issues to fester until they become major ones.
Read more details about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation given by each staff member to every client. The discipline of detailing and organizing service records results in more efficient service and eliminates a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their scope, Progent can focus on offering high-value services where Progent faces few competitors. Small companies who utilize freelance consultants or who maintain in-house IT personnel gain when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and efficient.
Find out more about Progent's knowledge transfer services.
Get in Touch with Progent
If your Memphis, Tennessee company needs to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Support
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).