Low-cost Computer Troubleshooting from Microsoft and Cisco certified Experts for Businesses in Memphis, TN
By delivering world-class know-how whenever you require it, providing in-depth expertise for key applications, providing innovative services such as virtual server hosting, billing only for services delivered, and requiring no sign-up fees or retainers for standard services, Progent enables you to maximize the competitive value of your It system and cut support costs. Progent understands that information system protection, reliability, and efficiency are just as critical to small companies as to major corporations but that small organizations don't have the economy of scale to spend heavily in computer technology and in-house service staffs. Progent's fundamental value proposition is that no IT consulting firm can equal Progent's capability to provide the IT support expertise your company requires when you require it and at prices you can afford.
For medium-size and enterprise businesses, Progent can provide co-sourcing services to supplement the subject matter expertise of your in-house network service team. Co-sourcing can save money and help meet schedules for major IT initiatives such as application development, disaster recovery preparedness, network security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide access to accredited consultants to assist your company to plan and implement a sensible cloud computing strategy.
Core Technologies Serviced by Progent for Business Networks in Memphis, Tennessee
Progent provides the services of accredited experts for all aspects of business network technology deployed in small organizations. Technologies supported by Progent include:
Support Delivery Options for Memphis, Tennessee Businesses
Progent offers a variety of alternatives for providing small businesses with affordable computer services for technical support, consulting, hosting, and IT management. Progent's model for providing network support is built on the Call Center structure common to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, comprehensive service records, dependable follow-through, and strict cost monitoring across an array of IT support delivery options that include online repairs, on-premises help, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can help customers to analyze and repair hardware and software issues without the cost or time loss of in-person support visits. The experience of Progent's IT engineers makes it possible to resolve the majority of IT problems rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for new clients to accommodate urgent network problems and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the help you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting services.
- On-site Support
Progent offers on-site computer support for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote support engineers to deliver small businesses the best of both worlds: on-premises support professionals when you require them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The response time for in-person support calls is typically under one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more about how and why to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who need fast and reliable access to an online Helpdesk with efficient phone support, online repair capability, and sufficient technical depth for all needed escalation. Because small and midsize businesses usually have tight information technology budgets and can spare little management attention for handling network support tasks, Progent's Contact Center Services could be the most efficient option to ensure that business computer networks are always up and running. Learn more details concerning Progent's Contact Center outsourcing services.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection engineering, non-stop it system design, virtualization solutions, plus integration, programming and support for small business software such as financials, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can help with short-term projects such as site moves and massive system upgrades, longer term projects like management analytics application development and customization, relational database application development and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or emergency services like data restoration and malware cleanup.
- Application Hosting
Progent can host mission-critical business applications like Microsoft Exchange Server and MS SQL in order to provide small businesses with greater levels of availability, security, and recoverability than is feasible with the type of in-house data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same data centers that host the gear of some of the world's largest information technology organizations, Progent can eliminate the investment in creating and managing the infrastructure required for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions remain updated, protection and efficiency is constantly tracked, and systems and data files are consistently archived and available for full and rapid restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small organization's production servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is also simple for customers to transfer to a different support firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit companies with mixed environments to benefit significantly on the costs of capital equipment, system support, and IT management while getting enterprise-class availability and an unprecedented level of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed service, can support the mixed- platform and loosely standardized environments typical of small companies, and keeps control of the software licenses in the customer's possession so that moving to a new virtualized system is quick, reliable, and affordable. This avoids becoming a captive to a single hosting service while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers expert remote support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize local resources along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to provide centralized management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so all looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Memphis, Tennessee Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate IT consulting allow small and midsize businesses to sidestep the problems related to over reliance on small support firms or independent engineers.
Teaming with Progent enables your business to:
- Avoid Over Dependence on Freelance Support Consultants
For network services, small companies often rely heavily on independent engineers. Though individual service providers have lower expenses than larger support organizations and can afford to bill nominally lower fees, they are sometimes too overworked to respond quickly to urgent problems. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of replacement personnel may require your business to go without help in case of an emergency. As your small business expands, network unavailability or difficulties with critical applications get more expensive. The money you thought you were conserving on a freelancer can evaporate quickly due to lost output. Also, when independent consultants encounter unfamiliar technologies, the lack of a large engineering group to rely on for assistance requires them to learn in place while your business winds up with the bill for their continuing training.
- Have Access to Certified Professionals in Advanced IT Issues
The majority of small support organizations or freelance consultants focused on small business IT consulting may excel at delivering routine solutions but don't have the experience to deal cost-effectively with complex network environments that have mixed platforms, multiple offices, VoIP implementations, remote clients, integrated accounting and analytical applications, eCommerce, and specialized business software. Progent's background with global companies and Progent's large staff of experts can be valuable to your small business because big-company environments are inherently complicated, support problems demand thorough knowledge in many technical areas, and achieving an acceptable degree of robustness, reliability, and protection requires industry-proven best practices.
- Build a Firm Foundation for Seamless Growth
Small companies often begin with a network cobbled together on a tight budget. Lacking a carefully designed basis, a series of improvised repairs often get piled onto of a weak structure. As a business evolves, stability and scalability problems can obstruct the productivity of the organization. Such networks require proper evaluation, smart strategic planning, and broad-based expertise to upgrade to a network infrastructure that can provide the solid basis to meet current business needs and support future expansion.
- Partner with Solution Consultants, Not Product Resellers
Smaller companies need direction and education to work through an increasingly complex array of IT options offered for accelerating growth and improving productivity. They do not need an IT consultant or support firm that tries to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent sells services and expertise exclusively. This allows Progent to align consulting support services with the genuine interests of customers. Combining IT consulting and product selling can lead to a situation where the proposed solution is built around a preselected technology instead of being driven by the true requirements of a customer.
In case your Memphis, Tennessee company needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Support
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).