Affordable Network Troubleshooting from Microsoft and Cisco certified Consultants for Businesses in Memphis, TN
By offering world-class know-how whenever you require it, making available specialized expertise for key applications, offering high-value services such as virtual data center hosting, invoicing only for services delivered, and charging no setup fees or retainers for standard services, Progent enables you to increase the competitive value of your It network and cut support expenses. Progent appreciates that network protection, dependability, and performance are just as critical to small companies as to large enterprises but that smaller companies don't have the leverage to spend aggressively in information networks and internal service groups. Progent's fundamental competitive advantage is that no IT support organization can equal Progent's ability to deliver the IT support expertise your company needs whenever you require it and at a cost you can justify.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the technical skills of your internal network support group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like software development, disaster recover/business continuity preparedness, network security audits, office consolidations, or technology migrations.

Progent can in addition offer the services of accredited consultants to assist your business to design and implement a sensible cloud computing strategy.

Core Technical Areas Supported by Progent for Memphis, Tennessee Business Networks
A Microsoft-certified Partner consulting firm with a world-class team of Cisco Premier CCIE network experts and Apple certified engineers, Progent provides urgent assistance and affordable remote consulting to Memphis, TN businesses for a broad range of computer technologies including:

Service Delivery Options for Memphis, Tennessee Companies
Progent offers a selection of options for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering computer support services is based on the Help Desk operational structure common to big IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough service records, dependable follow-up, and strict cost monitoring for a range of network service delivery alternatives that include online repairs, in-person help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can assist customers to analyze and fix hardware and software problems without the expense or time loss of travel for onsite support visits. The background of Progent's IT engineers allows them to resolve the majority of network issues quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for new customers to address urgent network problems and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the help you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out additional information about Progent's online network troubleshooting services.

  • On-site Service
    Progent provides onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's remote service engineers to give small companies the ideal combination: hands-on service technicians when you require them as well as the remote help of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for in-person service calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more details about why to register for Progent's in-person network service.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, refer to Help Desk Services for Small Businesses.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can deliver assistance with vital products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network security engineering, fault tolerant it system design, virtualization strategies, plus configuration, customization and training for small business software including accounting, ERP and MRP, management reporting, CRM, and productivity packages. Progent can provide assistance with one-time projects including site moves and massive software upgrades, longer term projects like business information application development and support, relational database application development and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for vital business applications like Exchange Server and Microsoft SQL Server to provide small companies with higher levels of reliability, protection, and recoverability than is feasible using the class of in-house data center that is realistically affordable for most small organizations. Since Progent uses the same data centers that support the equipment of some of the world's largest IT organizations, Progent can eliminate the expense of creating and maintaining the systems required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs stay updated, protection and efficiency is continually monitored, and systems and data files are consistently archived and ready for full and prompt recovery. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for all of a small organization's servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is also convenient for customers to transfer to a different support provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting is built around mature virtual server technologies that allow companies with multi-vendor environments to save significantly on the costs of hardware, system support, and IT administration while achieving enterprise-class dependability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed solution, can handle the multi- platform and non- standardized environments common with smaller companies, and retains ownership of the licenses in the client's possession so that moving to a different virtual system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote consulting to help businesses of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize on-premises resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security companies to provide web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so all looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Memphis, Tennessee Businesses
Progent's staff size, depth of information technology skill, and familiarity with enterprise network support enable small businesses to avoid the pitfalls associated with excessive dependence on thinly staffed support organizations or individual consultants.

Teaming with Progent enables your business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For IT support, smaller businesses sometimes rely heavily on freelance engineers. Though freelance support engineers have lower expenses than more substantial support organizations and can afford to bill nominally lower rates, individuals are frequently stretched to far to react rapidly to critical situations. If a freelance consultant is busy with different client, ill, on travelling, or in training, the lack of replacement personnel may require your business to go without help in case of a crisis. As your small business expands, system unavailability or problems with line-of-business applications get more costly. The dollars you thought you were conserving on an independent consultant can evaporate fast due to lower output. Also, when independent consultants encounter unfamiliar technologies, the lack of a large consulting group to count on for assistance requires them to train on the job while your organization ends up with the costs for their ongoing training.

  • Gain Access to Experts in Complex Network Issues
    Many small service organizations or freelance consultants focused on small company network consulting may excel at providing routine fixes but don't have the seasoning to work efficiently with complicated network configurations with a variety of platforms, many locations, Voice over IP implementations, mobile clients, integrated accounting and analytical software, eCommerce, and specialized business software. Progent's experience with worldwide companies and Progent's large staff of specialists can be valuable to your company because enterprise environments are by nature complex, integration issues require thorough understanding of in numerous technical disciplines, and achieving a high degree of stability, reliability, and security calls for industry-proven processes.

  • Create a Solid Basis for Growth
    Small businesses typically begin with a network cobbled together on a shoestring budget. Without a proper architecture, a series of improvised repairs often get piled onto of a weak structure. As a business grows, stability and scalability problems can undermine the productivity of the business. Such networks require thorough assessment, intelligent business planning, and broad-based expertise to migrate to an IT environment that can act as the solid basis to meet critical business needs and ease downstream expansion.

  • Work with Solution Finders, Not Product Vendors
    Smaller businesses need direction and education to navigate through an increasingly complex array of IT alternatives available for enabling business growth and enhancing efficiency. They do not need an IT consultant or support organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services and expertise exclusively. This allows Progent to align consulting support services with the real needs of clients. Combining network support and product reselling can result in a situation where the proposed solution is built around a preselected technology rather than being driven by the actual needs of a client.

Get in Touch with Progent
In case your Memphis, Tennessee company needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Email Guard by Postini provides constantly upgraded spam and virus filtering, data filtering, and protection from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini partner and service specialist. If your business is too small to qualify for a standard Postini license, you can still have the use of Postiniís Perimeter Manager services via Progentís E-Mail Guard anti-spam and antivirus aggregation offering. Progentís certified email protection professionals can show you how to develop an email defense plan that includes anti-spam and virus protection technologies and policies.

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    Progent's Microsoft-certified experts offer network help and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progentís support team can help you design, deploy, maintain and manage the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Small Business Server, Exchange Server, SharePoint, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager.

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    Microsoft SQL Server 2014 incorporates major enhancements in key areas such as speed, availability, security, and cloud integration. SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that works transparently with all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and onsite services including planning, configuration, management, remediation, and software development services to help organizations of all sizes to realize fast return from their SQL Server 2014 deployment.

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    Progent can assist small and medium-size businesses to deploy centralized endpoint management and monitoring solutions for maintaining endpoint devices used by teleworkers.

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    Microsoft Windows Server 2012 R2 Hyper-V enhances virtualization in key areas such as secure multitenancy, agile infrastructure, cloud readiness, expandability and throughput, and fault tolerance. Progent's Microsoft-certified consultants can assist your business to take advantage of Hyper-V to deploy and maintain virtual servers to cut IT costs and improve productivity.

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    Progentís expert programmers, database designers, and program management consultants can assist large businesses to carry out development projects for Microsoft Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to veteran program managers for advanced planning and project co-ordination or Progent can help clients plug expertise gaps by offering database architects and programmers skilled in developing line-of-business applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can assist businesses to incorporate SharePoint with other applications like SQL Server and Excel to create data-intensive intranets and portal sites. Progent also can provide expertise with multiple web development technologies and can help businesses to build, expand, troubleshoot, or port web applications to take advantage of the most current web technology.

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    Microsoft WSUS allows information technology administrators to deploy and track the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft SUS, IT staff can completely and effortlessly manage the installation of patches that are released via Microsoft Update to servers and workstations in a company. Progent can help you with complex details of the initial setup of Microsoft Windows Server Update Services such as planning the Microsoft Windows Server Update Services deployment, configuring client's computers, defining the Group Policy parameters, and ensuring your Microsoft WSUS Group Policy Object is associated with an Active Directory container appropriate for your network environment.

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    Hyper-V 2016 utilizes core features first designed for and proven on Microsoft Azure, one of the world's biggest public clouds. This dramatically improves the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by enhancing security, availability, expandability, manageability, reliability and recoverability. Progentís Microsoft-certified consultants can help you to evaluate the benefits of Hyper-V 2016 for your organization, configure test environments to confirm the ability of Hyper-V 2016 to run your vital workloads, design a cost-effective network topology for a cloud-centric or hybrid installation, develop and execute a non-disruptive upgrade strategy, educate your IT administration and support personnel, and deliver ongoing consulting and debugging services to ensure that your Hyper-V 2016 solution delivers the highest possible business value.

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    Progent's Windows consulting experts can help organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an older version of Microsoft Windows. Online and onsite assessment and migration services for Windows 10 provided by Progent's consultants include ROI estimates, project management, application compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, telecommuter access, security and compliance, automated deployment and administration, network optimization, Wi-Fi support, business continuity planning, webinar training for IT support staff and end users, and ongoing technical help.

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    Small to middle size companies can now enjoy all the advantages of System Center Operations Manager and in addition have quick access to Progentís Microsoft and Cisco Premier network support experts. With Progent's affordably priced network support packages, small businesses can select a basic Microsoft System Center Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small company networks world-class reliability, protection, and performance.

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