Immediate, Affordable Online Network Technical Support for Memphis, Tennessee Small Businesses
For more than two decades, Progent has focused on providing world-class IT support to customers with small-business budgets. Progent has built a unique support system that includes a streamlined, seamless virtual office infrastructure, sophisticated remote repair tools, a substantial team of consultants certified in a wide array of IT practice areas, a Help Desk Call Center operational model that maximizes efficiency and guarantees follow-through, a global group of remote support professionals, in-person service availability for the majority of most zip codes in the United States, and a corporate culture focused on resolving technical issues in the shortest time and at the lowest cost to clients.

For larger businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house IT support group. This can cut costs and help meet schedules for big IT initiatives such as application design and development, business continuity preparedness, network security evaluations, office consolidations, or technology migrations.

Progent can also offer access to accredited consultants to help your business to design and execute your cloud strategy.

Primary Products and Technologies Supported by Progent for Business Networks in Memphis, Tennessee
Progent provides the services of certified consultants for all facets of network technology found in small companies. Products and technologies serviced by Progent's consultants include:

Service Delivery Options for Memphis, Tennessee Businesses
Progent offers a selection of options for providing small companies with cost-effective IT services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for providing computer support services is built on the Call Center structure familiar to big IT support organizations. Progent's Contact Center Service Mechanism ensures rapid response, thorough activity records, dependable follow-up, and tight cost monitoring for an array of network support delivery options that include online repairs, onsite support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progent’s Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can help customers to troubleshoot and repair hardware and software issues without the expense or delay of travel for onsite support calls. The background of Progent's IT consultants allows them to resolve the majority of IT problems quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for first-time clients to accommodate emergency situations and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote service engineers to give small companies the best of both worlds: on-premises support technicians when you need them as well as the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business application developers. The wait time for in-person service visits is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more about why to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who need fast and reliable support from a professional Help Desk with effective telephone assistance, remote troubleshooting capability, and enough technical strength for all needed escalation. Because smaller businesses usually have tight information technology budgets and can provide scant management bandwidth for dealing with IT support, Progent's Contact Center Outsourcing Services could be the most cost-effective way to ensure that small business computer systems are always productive. Learn more about Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent provides small businesses budget-friendly availability of world-class consultants who can deliver help with vital products and technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection engineering, fault tolerant network engineering, server virtualization strategies, plus integration, programming and training for business applications such as accounting, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can help with short-term projects such as site relocations and massive system migrations, extended initiatives like business reporting software development and support, database software development and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent services like data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical applications such as Microsoft Exchange Server and MS SQL in order to provide small and midsize companies with higher levels of availability, protection, and recoverability than is feasible using the type of internal data center that is practical for the majority of small organizations. Since Progent utilizes the same data centers that support the equipment of some of the world's largest information technology companies, Progent can save you the expense of creating and maintaining the systems required for world-class environmental control, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs remain updated, protection and efficiency is continually monitored, and systems and data files are regularly archived and available for full and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for all of a small or midsize organization's production servers in an environment that not only delivers the top level of dependability and scalability but that is also easy for customers to migrate to another support firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that permit companies with mixed environments to benefit significantly on the expense of capital equipment, system maintenance, and network management while achieving world-class dependability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed package, can handle the multi- OS and loosely standardized environments typical of smaller companies, and keeps ownership of the software in the client's possession so that migrating to a new virtualized host is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced online consulting support to help companies of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine local IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security companies to provide web-based management and world-class security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Memphis, Tennessee Businesses
Progent's size, scope of information technology expertise, and familiarity with corporate IT support enable small companies to sidestep the pitfalls associated with excessive reliance on thinly staffed service organizations or individual engineers.

Teaming with Progent's Experts enables your business to:

  • Avoid Over Reliance on Freelance Support Consultants
    For network services, smaller businesses sometimes depend excessively on individual engineers. Although individual service providers have lower expenses than larger IT service organizations and can typically bill apparently smaller rates, freelancers are frequently unable to react quickly to urgent network problems. If a freelance consultant is occupied with different customer, ill, on vacation, or in training, the lack of replacement staff may require your company to wait for help in case of a crisis. As your small business expands, network downtime or problems with critical applications become more expensive. The dollars you believed you were conserving on a freelancer can evaporate quickly because of lower productivity. In addition, when freelance engineers encounter unfamiliar problems, the lack of a large engineering group to fall back on for advice forces them to train in place while your organization ends up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Complex Network Solutions
    The majority of smaller service firms or independent consultants focused on small company IT consulting are capable of providing connect-the-dots solutions but lack the background to deal cost-effectively with complex IT infrastructures with a variety of platforms, many sites, Voice over IP systems, mobile workers, interconnected accounting and operational software, data-driven web sites, and custom line-of-business software. Progent's background with global enterprises and Progent's large team of specialists can benefit your company because big-company networks are by nature complex, integration issues demand in-depth knowledge in many technical areas, and achieving a high level of robustness, availability, and protection requires industry-proven leading practices.

  • Build a Solid Foundation for Growth
    Small companies typically begin with a network cobbled together on a shoestring budget. Lacking a solid architecture, a series of improvised fixes commonly get thrown on top of a marginal foundation. As a business grows, stability and scalability issues can undermine the productivity of the organization. Such networks require proper evaluation, smart strategic planning, and broad-based experience to upgrade to an IT infrastructure that can act as the reliable foundation to meet current business needs and support future expansion.

  • Partner with Solution Finders, Not Resellers
    Small businesses require direction and education to work through an ever more complex maze of technology options offered for enabling growth and improving efficiency. They do not need a network engineer or service organization that attempts to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent offers services and expertise only. This allows Progent to match consulting services with the real needs of customers. Mixing network support and product selling can lead to a situation where the proposed solution is built around a predetermined vendor instead of being driven by the actual needs of a small business.

Get in Touch with Progent
In case your Memphis, Tennessee company needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Assistance
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















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