Expert Remote Troubleshooting for Memphis, Tennessee Small Business Computers from Certified Consultants
Small companies have typically been underserved by large network support firms. Many small businesses permit themselves to grow excessively dependent on individual consultants or small support firms who lack the bandwidth or extensive knowledge to react promptly or efficiently to network crises. Still other small companies resort to giant support providers that employ technicians taught to provide standardized fixes for ordinary problems but who do not have the experience and versatility to handle the variety of environments and absence of standardization that characterizes small company IT networks.

Progent's proven methodology for delivering affordable and effective technical support to small businesses has made Progent one of the most respected Microsoft-certified IT service firms in the country. Progent has delivered remote help to companies in every state in the United States (See Progent's client testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the subject matter expertise of your in-house network service group. This can save money and help meet schedules for major IT initiatives such as application development, business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer access to accredited experts to help your business to plan and execute a sensible cloud strategy.

Core IT Areas Serviced by Progent for Business Networks in Memphis, Tennessee
Progent's group of certified support professionals offers help for all facets of information systems deployed by companies of all sizes. Practice areas supported by Progent in and around Memphis include:

Support Delivery Alternatives for Memphis, Tennessee Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, and network administration. Progent's model for providing network support is built on the Help Desk operational structure familiar to larger IT support organizations. Progent's Helpdesk Support Model promotes rapid response, thorough activity records, reliable follow-up, and strict expense control across a range of network support delivery modes that include online repairs, onsite support, and top-level consulting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can assist clients to analyze and repair network problems without the cost or time loss of in-person service visits. The background of Progent's IT engineers allows them to handle the majority of network issues quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based signup process for new clients to accommodate emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out additional information about Progent's remote computer support expertise.

  • On-site Service
    Progent provides onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's online support engineers to deliver small and midsize businesses the optimal solution: hands-on service professionals when you require them as well as the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business application programmers. The response time for in-person support visits is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details concerning how and why to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues. for more information, see Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can provide assistance with critical technologies such as
  • Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, network protection consulting, high availability network engineering, virtualization solutions, plus configuration, customization and training for small business applications such as financials, ERP and MRP, reporting, sales automation, and productivity software. Progent can help with one-shot projects such as office relocations and massive system upgrades, longer term projects like business analytics application programming and customization, relational database application development and administration services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and system management, or emergency response like disaster recovery and virus cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small company's production servers in an environment that not only delivers the top degree of dependability and expandability but that is also convenient for clients to migrate to another service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is built around proven virtual server technologies that allow companies with mixed environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and network management while achieving world-class dependability and an unparalleled degree of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can handle the multi- platform and non- standardized networks common with small businesses, and keeps ownership of the software in the customer's hands so that migrating to a different virtualized system is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide expert online consulting support to help organizations of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that utilize on-premises resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Memphis, Tennessee Businesses
Progent's staff size, depth of information technology skill, and familiarity with enterprise IT support enable small companies to avoid the problems related to excessive dependence on small service firms or freelance consultants.

Working with Progent enables your business to:

  • Prevent Over Reliance on Freelance Consultants
    For IT services, small companies often rely excessively on freelance consultants. Although freelance service engineers carry lower expenses than more substantial IT service organizations and can afford to charge nominally smaller fees, they are frequently too busy to respond quickly to critical problems. If an independent consultant is busy with different customer, ill, on travelling, or in training, the lack of backup personnel may force your business to go without assistance during a crisis. The more your small business grows, system unavailability or difficulties with critical applications become more costly. The dollars you thought you were conserving on a freelancer can be eaten up quickly because of lower output. Also, when freelance consultants encounter unfamiliar problems, the lack of a big engineering group to rely on for assistance requires them to learn in place while your company winds up footing the bill for their ongoing education.

  • Have Access to Expertise in Sophisticated Network Issues
    Many smaller service organizations or freelance engineers focused on small business network support may excel at providing connect-the-dots fixes but lack the seasoning to work efficiently with complicated IT configurations that have a variety of platforms, many offices, VoIP implementations, remote workers, interconnected accounting and operational applications, data-driven web sites, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive staff of experts can benefit your small business because big-company environments are inherently complex, support issues require in-depth understanding of in numerous technical areas, and achieving an acceptable level of stability, availability, and security requires enterprise-tested processes.

  • Create a Solid Basis for Seamless Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Lacking a carefully designed architecture, a sequence of ad hoc fixes often get piled onto of a weak foundation. As a business evolves, stability and expandability issues can hinder the success of the organization. Such environments need proper evaluation, smart strategic planning, and in-depth experience to upgrade to a network environment that will provide the solid basis to handle critical business requirements and support future growth.

  • Team with Solution Consultants, Not Product Vendors
    Small businesses require direction and insight to work through an ever more complex array of technology alternatives available for enabling business growth and improving productivity. Businesses do not need a network engineer or service organization that tries to promote a product. Progent eliminates conflicted motives by not selling any products. Progent sells consulting and services only. This allows Progent to align technical support with the genuine needs of clients. Mixing IT support and product reselling can lead to a situation where the proposed solution is built around a predetermined technology instead of being driven by the true requirements of a client.

How to Contact Progent
In case your Memphis, Tennessee company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Meraki Wi-Fi access point experts offer remote and onsite support to assist organizations of all sizes to plan, install, manage, upgrade or repair Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist your business to set up and support Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a branch office to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco technology such as switches, routers and ASA firewalls to build a cohesive network infrastructure that provides identical connectivity, responsiveness, security, manageability and availability for wired and wireless clients regardless of their location or computing device.

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    Microsoft Systems Management Server provides extra capability for change and configuration management of Windows-powered networks through SMS Feature Packs. Feature Packs reduce the overall operational expense of managing and deploying software products by making it easier to install system images, control mobile computers, and operate management tools. In addition to advising you about ways to save management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and implement IT tasks involving processes that Feature Packs are designed to streamline. Progent's migration and update services can minimize spending and eliminate business disruption as you transition to new operating systems and programs. Progent's wireless consulting experts can show you how to develop efficient processes and standards to manage handheld computers and smart portable phones so your field force stays productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security strategy that includes policies, procedures and technologies to keep your IT network protected.

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    Cisco's security and offsite connection technology for small organizations offer a complete line of easy-to-administer security solutions to help safeguard your wired and wireless information system. Cisco's VPN line features routers, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's expert consulting staff includes field-proven specialists with Cisco's CCIE and Cisco Certified Network Professional qualifications who are able to assist your business to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security technologies that align most closely with your business goals.

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