Immediate Online Technical Support for Memphis Computer Networks
For businesses located in Memphis or anywhere in the state of Tennessee, Progent provides online support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's online support engineers provide excellent leverage because they have the real-world background and have access to the sophisticated tools needed to solve the majority of network problems rapidly. Efficient support reduces immediate expenses because service calls use up fewer billable minutes. Remote support also avoids the cost of sending a consultant to your office. Your company saves even more with indirect expenses by reducing or avoiding network outages and related costs stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote consulting know-how is especially important in environments that rely on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing policy for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. In contrast to many remote service companies, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for billing prevent scenarios where quick repairs manage to turn into substantial invoices. Progent's penchant for solving technical issues quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized tools and field-tested processes that permit the highest level of efficiency for remote engineering help and repair for IT systems of any size. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's Technical Response Center to connect to your system without compromising network security.
Progent's powerful service reporting application maintains extensive documentation of all support that Progent's clients have been provided. Progent's team engineers have access to the records of support rendered to every client by every engineer. This history of problems and responses is organized as a readily searchable support database that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level certifications and working relationships with important technology companies such as Cisco and Microsoft make available other massive support knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's remote service experts can determine optimal resolutions promptly.
Online support offered by Progent to companies in Memphis and anywhere in the state of Tennessee include:
Authorized MS Windows Expertise
Progent's Microsoft-premier online service engineers offer computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Skype for Business migration consulting, Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop services to help you company to install, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as offering Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest accreditation for network engineers, and certifies a person's network technology skills at the expert level. Cisco CCIEs know how to handle the most complex challenges surrounding network infrastructure design, deployment, management, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network administration utilities and developing workarounds or locating software updates. CCIEs offer exceptional value because their broad expertise enables them to fix problems rapidly. In many instances, less experienced consultants can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system via advanced on-line troubleshooting tools to perform efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling selection of networking devices by providing consulting services that include:
CISM and CISSP Premier System Security Experts
Progent's accredited CISM and CISSP security and compliance consultants offer a range of security solutions to enhance the safety of your Windows, macOS and OS X, or Linux network against attacks or help your business to recuperate rapidly after a damaging breach. Security consulting services offered by Progent cover in depth data security assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; quick recovery from malicious attacks; configuring firewalls; building safe architectures for off-site and mobile communication; securing your email system from spam and DHA attacks; and managing round-the-clock network monitoring.
Progent can provide advanced online support to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize local resources as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a broad range of computer technologies including system architecture, email systems, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy management in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from older applications to Windows or Linux solutions. Progent's group-based methodology for solving network issues enables fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance resolving anomalies affecting UNIX/Linux systems powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology used by some of the world's top corporations. Progent's ProSight suite of outsourced network management services addresses all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast recovery of vital files, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special fields of information technology enables clients to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Memphis Company Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting support can support you in building an effective new Help Desk Call Center or enhancing your existing one, evaluating or modifying Help Desk software to meet the unique demands of your business, or adding temporary online personnel to reinforce your internal Help Desk Call Center team to deal with unusually busy scenarios such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced network consultants gives your workers in Memphis or anywhere in the state of Tennessee instant assistance from an efficient support resource with extensive background offering phone consulting and online diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center recognition as a significant driver of company efficiency, and Progent's intent is to fix and not merely track IT issues.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team provides remote and in-depth consulting expertise and education in specific business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Memphis, or anywhere in the state of Tennessee, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can customize Operations Manager for your business so your network maintenance is proactive rather than reactive. By spotting emerging issues before they grow into full-scale emergencies, remote monitoring can minimize inconvenient and costly service breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks that incorporate a mix of OS platforms.
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Memphis or anywhere in the state of Tennessee, Progent's online network support engineers can provide effective and affordable IT support whenever your business needs it. Long experience delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Memphis organization relies on a local freelance support technician or maintains a full time organization that can deal with typical network problems, Progentís Microsoft certified consultants can provide a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to address unexpected network crises or especially complicated integration projects.
Advantages of Progent's IT Support for Offices in Memphis
Progent's online network troubleshooting services allow your Memphis company to have the advantages of immediate, enterprise-grade IT support without the cost of maintaining an in-house IT staff. Your information system will derive greater strategic worth by becoming more reliable, efficient, and secure. Benefits to your business include:
- Convenient remote expansion of your on-site support resources
With most businesses in Memphis and throughout Tennessee, local network support resources, whether consisting of outside consultants or an in-house maintenance staff, can take care of typical network problems. However, serious problems might occur when local resources are too busy or absent, and some problems may involve technology that is beyond the scope of your onsite support personnel. In these cases, Progent's online service professionals give you an easy, fast, and budget-friendly solution to supplement your local resources and to convey useful knowledge to increase your capability to resolve downstream issues in-house.
- Reduced Reliance on Individual Consultants
For IT support, smaller companies often depend on individual freelance consultants. While freelance consultants have smaller internal costs than big support firms and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the absence of fallback personnel may require your business to wait for help during an IT crisis. As your business grows, network unavailability and problems with vital software become more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of backup service experts to insure your IT system remains up and running.
- Build a Scalable Basis for Seamless Expansion
Organizations typically begin with an IT architecture implemented on a modest budget. Lacking a strong framework, band-aid fixes can get piled onto an unstable foundation. As a network grows, reliability and expandability problems can impede the success of the business. Such badly designed environments need careful analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a network infrastructure that can offer the stable foundation to meet critical business demands and simplify downstream growth.
- Work with Problem Solvers Instead of Product Vendors
Smaller offices require advice and technical education to negotiate an increasingly complicated array of technology alternatives available for accelerating business success and enhancing productivity. These companies do not need a network engineer who is trying to earn a commission on a specific vendor's technology. Network consulting and product sales can lead to a situation where the proposed
solution is designed around a predetermined product rather than the genuine requirements of a client. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to align IT expertise with the real interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical expertise, fine tuned remote support software, and understanding of enterprise networking enable companies to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, at the forefront of IT service, performing a wide variety of IT tasks for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert technical capability, but also a support engineer with proven methods for using technical knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help by the minute. Consequently, you are billed just for received services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local service firms who offer minimal documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation sent by each consultant to each client. The discipline of detailing and archiving service activity results in more effective service and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 system monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.