Fast Online Technical Support for Memphis Tennessee Computer Systems
Immediate Remote Support for Memphis SystemsFor companies in Memphis Tennessee, Progent provides online help for networks based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the services of CISSP-accredited cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's online support engineers offer excellent value because they possess the practical background and have access to the advanced technology necessary to solve the majority of network problems rapidly. Efficient support reduces direct expenses since solutions use up fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by minimizing or eliminating system outages and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support expertise is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing policy for online help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you pay only for the support that you actually get. Unlike typical remote support companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and simple model for billing avoid scenarios where speedy. minor solutions manage to turn into major tabs. Progent's penchant for handling problems quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized tools and proven methodologies which permit the highest level of effectiveness for online help and repair for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's online support team to interface to your company's network without violating system security.

Progent's powerful service database application maintains extensive histories of the support that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of support rendered to every Progent customer by any Progent engineer. This database of issues and responses is structured as a readily retrievable support knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's remote consulting specialists can come up with optimal resolutions promptly.

Remote support services offered by Progent to businesses in Memphis Tennessee include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight suite of network monitoring and management services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and enable non-disruptive backup and fast restoration of important files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or application bugs. Managed backup services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of any size a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. Besides maximizing the security and reliability of your IT network, Progent's patch management services allow your in-house IT staff to focus on line-of-business initiatives and activities that derive maximum business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a secured online account and enter your password you are requested to verify who you are on a device that only you possess and that uses a separate network channel. A broad range of devices can be utilized as this added means of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. To find out more about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time and in-depth management reporting tools designed to work with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete critical initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk service options for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Call Center consulting support can guide you in building an effective new Call Center or improving your existing one, identifying or customizing Call Center application software to meet the particular requirements of your business, or adding occasional online staff to work with your internal Help Desk Call Center resources during demanding scenarios like software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of experienced network consultants gives your workers in Memphis Tennessee quick communication with a reliable network service group with substantial background providing phone consulting and remote repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk perception as a crucial driver of business success, and Progent's intent is to resolve instead of just track network problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff provides phone-based professional consulting expertise and training in key application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For more information about Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center2, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Memphis Tennessee remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to accommodate your business so that your network support is proactive and automated. By detecting looming issues before they cause crashes, system monitoring can ward off inconvenient and costly information system failures. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that support a combination of operating systems.
How Your Memphis Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Memphis Tennessee, Progent's online computer support specialists can provide professional and cost-effective system support the instant your company needs it. More than 20 years of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair network problems quickly while eliminating the expense and lost time associated with on-site support visits.

Even if your Memphis business works with a local independent consultant or maintains an in-house IT staff that can handle day-to-day network issues, Progent's Microsoft and Cisco certified engineers can offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to deal with unexpected network emergencies or particularly tough integration problems.

Benefits of Progent's IT Support for Offices in Memphis Tennessee
Progent's remote technical help services allow your Memphis organization to experience the advantages of immediate, enterprise-level network support without the expense of managing a full-time IT staff. Your information system will acquire greater strategic value by becoming increasingly reliable, efficient, and protected. Advantages to your business include:

  • Seamless remote extension of your on-site IT resources
    For most companies in Memphis Tennessee, nearby network support providers, whether consisting of independent consultants or an internal maintenance staff, can solve the majority of network problems. On the other hand, major troubles sometimes strike when your regular resources are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your onsite support personnel. In these cases, Progent's on-call service specialists provide a convenient, fast, and economical way to augment your local resources and to pass on valuable knowledge to improve your capability to handle downstream problems locally.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller organizations often depend on individual freelance service providers. While freelance service people have less internal costs than larger service companies and can often charge marginally less, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the lack of fallback personnel may require your company to wait for help during an emergency. As your company grows, network downtime and problems with vital software are more expensive. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of reserve service expertise to insure your network is always up and running.

  • Create a Solid Basis for Smooth Expansion
    Businesses typically start with an IT system created on a shoestring budget. Without a strong infrastructure, slap-dash repairs often get piled on top of a weak foundation. When a network grows, reliability and scalability issues can impede the productivity of the organization. These poorly built systems require careful analysis, smart long-term planning, and extensive IT expertise to evolve to a network architecture able to provide the solid foundation to handle current business demands and simplify future expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller companies need advice and technical training to navigate through an ever more complex array of technology alternatives available for promoting business success and enhancing efficiency. They hardly need a computer consultant who is attempting to sell a specific vendor's products. Network consulting and product selling can result in a scenario where the proposed solution is designed around a profitable technology rather than the genuine needs of a client. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to match technical consulting with the real needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT experience, fine tuned support tools, and familiarity with corporate IT enable companies to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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