Fast Remote Support for Memphis Tennessee Computer Networks
For organizations located in Memphis Tennessee, Progent offers remote help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex networking issues, as well as the services of CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's online technical support engineers provide exceptional value because they have the practical experience and are equipped with the advanced technology required to solve most information system problems rapidly. Efficient support reduces immediate costs because service calls require fewer billable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or avoiding system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online consulting expertise is especially important for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's billing model for online support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay only for the support that you actually get. In contrast to typical online support companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent scenarios where speedy. minor fixes manage to end up as substantial tabs. Progent's penchant for solving technical issues quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of customized technologies and field-tested methodologies that ensure the maximum degree of effectiveness for online consulting and troubleshooting for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to access your environment without compromising network security.
Progent's proven technical support database application includes thorough histories of the service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of assistance rendered to each Progent customer by every Progent consultant. This history of trouble tickets and repairs is stored as an easily searchable internal database that permits Progent's remote support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service specialists can come up with the most efficient resolutions quickly.
Online technical services provided by Progent to companies in Memphis Tennessee include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service engineers can deliver computer problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration support, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop consulting and support services to help you business to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for networking consultants, and certifies a person's technical knowledge at the expert level. Cisco CCIEs know how to resolve even the most stubborn challenges associated with network planning, integration, administration, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's internal engineers in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or locating program patches. Cisco CCIEs provide excellent value since their deep experience permits them to find solutions for problems rapidly. In typical cases, less seasoned service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can connect to your computer system using state-of-the-art on-line support technology in order to provide efficient, secure, and economical analysis and remediation.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular family of connectivity devices. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Access Points planning and integration help, Cisco WiFi controllers consulting, Cisco VPN and Network Security engineering support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Engineers
Progent's certified CISM and CISSP security and compliance experts can provide a variety of system protection solutions to enhance the defenses of your Windows, Apple macOS and OS X, Linux environment against attacks or help you to recover quickly following a damaging breach. Security solutions offered by Progent include: comprehensive data security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious assaults; setting up firewalls; building secure techniques for off-site and mobile communication; guarding your email system against spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting to help businesses of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine on-premises IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for recovering services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a broad range of computer technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in networks that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues enables fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Major Linux variants for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's top corporations. The ProSight line of IT management outsourcing services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and debug their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's background in these special fields of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Memphis Business Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Help Desk programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network consultants offers your computer users in Memphis Tennessee fast assistance from a large network service group with substantial background delivering telephone-based help and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk the reputation as a solid enabler of company performance, and Progent's policy is to solve and not simply track IT issues.
- Applications Services: Training, Development, and Integration
Progent's Applications Experts staff provides online and in-depth engineering expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, programming, and training for Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Memphis Tennessee remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so your IT maintenance is proactive and automated. By uncovering emerging trouble spots before they evolve into network outages, automated monitoring can ward off inconvenient and expensive service failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a combination of platforms.
To get in touch with Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Memphis Tennessee, Progent's online computer support engineers are ready to deliver expert and economical system support the instant your business needs it. Long experience delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to solve computer problems rapidly while eliminating the expense and lost time associated with on-premises support calls.
Even if your Memphis business relies on a regular independent support technician or maintains a full time organization that know how to handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the time or the experience to resolve unexpected system crises or especially complicated integration problems.
Features of Progent's Remote Computer Services for Memphis Tennessee
Progent's online support, remote troubleshooting, system security consulting, and system management services offer offices in Memphis Tennessee unparalleled leverage for your IT investment. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk call center services and system management, Progent's professionals can provide your office world class network support while allowing you to avoid the expense and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to offices in Memphis Tennessee and is also ideal for networks in geographic areas that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support tools, technical databases, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent offers remote help on a per-minute basis, so you are charged only for the services you receive. Progent requires no minimum charge for phone support and asks for no periodic subscription fee for support services delivered during regular working hours. This keeps you from facing big bills for routine fixes.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco can provide help from authorized professionals who have skill in designing, implementing, and managing networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting offerings include technology integration, Microsoft Exchange Server consulting, network security design, and Help Desk Co-management services. Progent's Application Experts Team can provide in-depth consulting expertise for critical application areas. Help available from the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL DBA Services and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service Programming
By offering a convenient one-stop resource for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that match the unique requirements of your company.
- Advanced Remote Access Software
Secure online connectivity permits Progent's service experts to see precisely what your customers see. This makes it easier to find fast solutions to issues that might otherwise require a costly onsite service call. Effective online connectivity software and expert technicians together enable Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system monitoring.
- Support for Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Service for High System Availability
For businesses with vital applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed specifically for budget-conscious offices whose clients need immediate access to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical background, refined support tools, and understanding of enterprise networking enable businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 maintenance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises visits by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by every staff member to each client. The discipline of detailing and archiving support activity allows more effective support and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can save your information network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.