Fast and Affordable Remote Support for Memphis Tennessee Networks
Fast Phone Technical Support for Memphis SystemsFor businesses in Memphis Tennessee, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, as well as the services of CISSP-accredited security experts to help with advanced security design and troubleshooting jobs.

Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world experience and have access to the advanced technology needed to solve most network issues rapidly. Efficient support reduces immediate costs because service calls accumulate fewer billable consulting minutes. Online help also avoids the cost of sending an engineer to your location. Your organization benefits additionally with indirect costs by reducing or eliminating system downtime and related losses due to business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote technical support expertise is particularly important for organizations that rely on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.

Progent's pricing policy for online support is designed to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe only for the services that you actually get. Unlike many remote service companies, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for billing eliminate situations where quick repairs somehow end up as major tabs. Progent's penchant for handling problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized technologies and field-tested processes which promote the highest level of efficiency for remote help and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to interface to your system without breaching network security.

Progent's advanced technical support reporting system maintains thorough documentation of all service that Progent's customers have been provided. Progent's staff engineers have access to the details of all help delivered to every client by any consultant. This history of issues and resolutions is structured as an easily exploitable internal knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft make available other extensive technical support databases and allow quick response from vendors' in-house engineering staff so Progent's online service specialists are able to come up with the best solutions in the least time.

Online support available from Progent to clients in Memphis Tennessee include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical areas of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progent's Call Center consulting support can assist you in establishing an effective new Help Desk or enhancing your existing organization, evaluating or customizing Help Desk Call Center software products to address the special demands of your corporation, or adding temporary online personnel to supplement your existing Help Desk Call Center resources to deal with demanding scenarios like software transitions, mass upgrades, or rolling out new business software.

    Progent's Call Center team of veteran information technology experts gives your workers in Memphis Tennessee fast contact with an effective network service group with years of experience offering phone help and online repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center perception as a crucial contributor to business performance, and Progent's intent is to fix and not simply document IT problems.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group provides remote and in-depth consulting support and training in special application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and training for Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Memphis Tennessee online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your business so that your network maintenance is proactive rather than reactive. By exposing emerging trouble spots before they evolve into downtime, automated monitoring can ward off inconvenient and costly network failures. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or environments based on multiple operating systems.
How Your Memphis Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Memphis Tennessee, Progent's phone-based computer support engineers can deliver expert and affordable IT support whenever your organization has to have it. More than 15 years of offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to fix network problems quickly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Memphis company relies on a regular independent consultant or employs an in-house IT staff that can deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote expansion of your local resources in cases when your regular service personnel either lack the time or the experience to address unexpected network crises or especially complex integration projects.

Advantages of Progent's Network Help for Businesses in Memphis Tennessee
Progent's remote network troubleshooting services allow your Memphis business to realize the benefits of timely, expert network support without the cost of maintaining an in-house IT staff. Your information system will derive added business value by being more reliable, efficient, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    With most offices in Memphis Tennessee, nearby network support providers, whether represented by freelance consultants or an internal maintenance staff, can handle the majority of technical problems. On the other hand, IT crises might strike when local support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your onsite support personnel. In these situations, Progent's on-call support experts provide a convenient, fast, and budget-friendly way to augment your local resources and to convey useful knowledge to increase your capability to deal with downstream issues locally.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller organizations often rely on independent freelance consultants. While freelance consultants carry less internal costs than larger service companies and can often charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the lack of backup personnel may force your business to go without assistance during an IT crisis. As your business expands, network downtime and problems with critical software become more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of backup service expertise to make sure your IT system remains up and running.

  • Create a Solid Foundation for Smooth Expansion
    Companies often begin with an information architecture created on a shoestring budget. Without a strong infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. As a network grows, reliability and scalability problems can impede the success of the business. Such badly designed environments require careful assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a system infrastructure that can offer the solid foundation to handle vital business demands and simplify downstream growth.

  • Work with Solution Providers Instead of Product Vendors
    Smaller organizations need guidance and technical training to negotiate an ever more complex array of product options available for promoting business success and improving productivity. These companies hardly need a computer engineer who is attempting to sell a certain vendor's products. Network consulting and product sales can result in a scenario where the proposed solution is built around a profitable product rather than the true needs of a business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align IT expertise with the best needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT expertise, refined support tools, and familiarity with enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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