For small and midsize businesses located in Memphis or anywhere in Tennessee, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's online technical support services offer excellent leverage due to the fact that they have the practical background and the sophisticated tools to solve the majority of network issues quickly. This reduces immediate costs because service calls accumulate a smaller number of billable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company saves even more in indirect expenses by reducing or eliminating system outages and related losses resulting from business discontinuity, upset clients, idle employees, and de-focused executives.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills per minute for phone consulting, so you pay just for the support that you receive. In contrast to many online support companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing eliminate situations where speedy. minor fixes somehow turn into major tabs. Progent's penchant for solving problems efficiently results in your company saving money.
Progent's Remote Technical Support Technologies
Over time, Progent has refined a set of customized technologies and proven processes that promote the maximum level of efficiency for online help and troubleshooting for small and midsize company computer systems. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to communicate with your system remotely without violating system security.
Progent's proprietary customer support reporting system includes thorough documentation for all service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of assistance rendered to every Progent client by every Progent engineer. This database of problems and responses is stored as a quickly retrievable internal database that enables Progent's online technical engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft permit access to additional massive technical support knowledge bases and allow fast access to manufacturers' internal support staff so Progent's remote consulting specialists can determine the best solutions quickly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Memphis or anywhere in Tennessee or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's remote technical support engineers offer certified skills in a comprehensive array of products and technologies. This breadth of IT skills allows Progent's engineers to address almost any crisis that may take place in a small or midsize company information system. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help clients with mixed-platform environments, Progent also provides the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services provided by Progent to small businesses in Memphis and throughout the state of Tennessee include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide array of computer technology including system architecture, email solutions, system and process security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and transitioning from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's team-based methodology for solving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent online help for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Major Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the highest recognition for network engineers, and indicates a consultant's networking knowledge at the master level. Cisco CCIEs know how to handle even the most difficult issues occurring in network design, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS network management tools and developing alternate approaches or locating software updates. CCIEs provide excellent value since their depth of experience allows them to find solutions for the most intractable problems quickly. In common cases, less qualified service providers can struggle for hours or days with identical problems that a CCIE can resolve in a few minutes.
Few consulting firms make CCIEs available to assist small and mid-size companies. Progent can provide fast telephone access to a CCIE so your company can receive immediate help for complex network problems that are impacting business productivity but are beyond the experience of your ordinary IT maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can tie into your computer system using state-of-the-art remote support tools in order to provide efficient, secure, and affordable diagnosis and repair.
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling selection of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN products.
Certified MS Windows Experts
Progent's Microsoft-certified online service experts offer computer system repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help your company with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and deployment,
Skype for Business migration consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of online desktop services including Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISSP and ISSAP security engineers offer a variety of security services to bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your company to recover quickly after a damaging breach. Security solutions available from Progent cover in depth network security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from malicious assaults; setting up firewalls; designing secure techniques for off-site and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help companies of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine on-premises resources as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the services of seasoned online consulting experts for special projects that small businesses frequently need. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Memphis Company Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk programs for small organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk services are ideal for smaller organizations who don't have the resources to support an internal Help Desk Call Center but who require quick access to a dependable Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting services can aid you in building an effective new Help Desk or revamping your established organization, identifying or customizing Call Center software to address the particular needs of your business, or adding temporary online personnel to supplement your in-house Help Desk Call Center resources during unusually busy scenarios such as software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of experienced information technology experts provides your customers in Memphis or anywhere in the state of Tennessee immediate assistance from an efficient support group with extensive experience delivering telephone-based consulting and remote troubleshooting for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center recognition as a significant driver of business productivity, and Progent's target is to fix and not just report network issues.
Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting staff can supply phone-based advanced consulting expertise and education in key application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for Microsoft applications including CRM, Office Project, MS Office Word, and MS Excel. To find out more on Progent's consulting, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac professionals can nurture the imaginative elements of Apple Mac systems by offering remote consulting support and education in graphics, audio, and video. Progent's support professionals offer help in a variety of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures such as scanning or digitizing audio or video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Memphis, or anywhere in the state of Tennessee, remote computer system monitoring support based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your IT support is proactive and automated. By detecting looming issues before they cause network outages, proactive monitoring can minimize stressful and costly service breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments that support a variety of platforms.
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.