For small businesses located in Memphis Tennessee, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security design and disaster recovery preparedness.
Progent's remote support engineers offer excellent leverage because they have the practical background and the advanced tools to resolve most network problems quickly. Efficient support reduces direct expenses because solutions take up fewer billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company benefits even more in incidental costs by reducing or avoiding system outages and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives.
Progent's pricing model for remote support is structured to get the most out of your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the support that you actually get. Unlike many online service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where fast repairs manage to turn into large tabs. Progent's skill at dealing with technical issues efficiently results in your company conserving cash.
Progent's Online Support Tools
Over time, Progent has fine tuned an array of customized tools and field-proven methodologies which promote the highest degree of efficiency for online engineering help and troubleshooting for small company information networks. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to communicate with your company's computer system without breaching corporate security.
Progent's proprietary service database system stores thorough documentation describing all service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of support provided to every client by every Progent consultant. This archive of problems and solutions is organized as a readily searchable proprietary knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's online service experts are able to come up with optimal solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote services in Memphis Tennessee or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's online technical service professionals offer certified skills in an extensive set of technologies. This wide range of technical skills allows Progent's consultants to handle practically any crisis likely to occur in a small or midsize business network. Credentials earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with multi-operating system networks, Progent also provides the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services provided by Progent to companies in Memphis include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services cover a broad range of information technology such as network infrastructure, email systems, network and operational security, UNIX and Windows integration, VMware products for server consolidation and easy administration, and transitioning from legacy systems to the latest Windows or Linux-based environments. Progent's team-oriented approach to solving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide urgent remote help for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure engineers, and certifies a person's network technology skills at the expert level. Cisco CCIEs know how to deal with the most intractable problems associated with network planning, deployment, administration, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management tools and developing workarounds or identifying software patches. Cisco CCIEs offer exceptional cost-effectiveness since their broad experience allows them to solve the most intractable problems rapidly. In typical instances, less seasoned engineers can struggle for hours or even days with identical problems that a CCIE can fix in a few minutes.
Few consulting providers make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent offers quick phone contact with a Cisco authorized CCIE so you can get timely support for complex network issues that are crippling worker efficiency but are outside the scope of your regular network service group or consultant. Progent's CCIE support experts can interface to your network via the latest on-line troubleshooting technology in order to provide quick, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's market leading selection of networking appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, plus Virtual Private Network solutions.
Authorized MS Windows Support
Progent's Microsoft-premier online support experts can deliver computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2016 migration consulting services,
SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full range of online desktop support including Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions to improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or assist your business to recuperate quickly after a serious penetration. Security services offered by Progent cover in depth security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm assaults; integrating firewalls; designing safe techniques for off-site and mobile access; protecting your email infrastructure against spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine physical resources along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of world-class remote consulting experts for special IT projects that small companies frequently need. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Memphis Tennessee Business Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Call Center programs for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are well suited for smaller businesses who lack the money or time to build and maintain an internal Call Center but who require fast access to a reliable Call Center with professional telephone assistance plus the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center consulting expertise can support you in creating an effective new Help Desk Call Center or improving your current organization, evaluating or modifying Help Desk Call Center software products to meet the particular requirements of your company, or adding occasional online staff to work with your existing Help Desk Call Center resources to handle high-demand situations such as software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned information technology experts offers your workers in Memphis Tennessee fast contact with a reliable technical support group with substantial experience delivering phone consulting and online diagnostics for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a solid contributor to company performance, and Progent's policy is to fix instead of merely record technical issues.
Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts staff can supply remote and in-depth consulting support and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, MS Office Word, and Microsoft Office Excel. For additional information on Progent's consulting, custom development, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac experts can promote the artistic facets of Mac systems by delivering remote consulting services and training in imaging, sound, and video. Progent's support professionals offer help in a range of Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific projects like scanning or digitizing audio/video or putting together an audio/video production studio.
Remote Network Monitoring Support
Progent offers businesses in Memphis Tennessee remote network monitoring services based on MS System Center Operations Manager network monitoring, adapted by Progent to fit your environment so your IT support is proactive and automated. By uncovering looming problems before they result in crashes, proactive monitoring can ward off inconvenient and expensive network failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems based on a variety of platforms.
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State