For small and midsize businesses in Memphis Tennessee, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE engineers for challenging infrastructure problems, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and business continuity planning.
Progent's remote technical support services offer excellent value due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve the majority of information system problems rapidly. Efficient support lowers immediate costs since service calls require a smaller number of billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company benefits additionally with incidental costs by minimizing or eliminating network outages and associated costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused executives.
Progent's billing model for remote help is structured to maximize the impact of your network support investment. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the support that you actually get. In contrast to typical online support companies, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for billing save you from situations where fast fixes manage to end up as major invoices. Progent's skill at solving technical issues efficiently translates into your business conserving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed an array of customized tools and field-tested processes which promote the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize business computer networks. Progent offers safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to link to your company's network without breaching network security.
Progent's highly evolved technical support reporting system includes thorough histories of all service that Progent's customers have received. Progent's team consultants have access to the details of support rendered to each Progent customer by every Progent consultant. This archive of anomalies and fixes is structured as a quickly accessible internal knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close associations with major vendors including Cisco and Microsoft permit access to other extensive technical knowledge bases and allow priority access to manufacturers' internal engineering staff with the result that Progent's online service specialists are able to determine optimal solutions quickly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in Memphis Tennessee or to learn more about Progent's phone support options, call Progent at
Phone-based Technical Support Services Offered Progent
Progent's online consulting experts have certified skills in a comprehensive set of technologies. This breadth of IT skills enables Progent's consultants to handle practically any crisis that may crop up in a small or midsize company network. Credentials held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To support businesses with multi-OS environments, Progent also offers the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online services available from Progent to clients in Memphis include:
Progent's UNIX and Linux support engineers can provide emergency remote assistance for analyzing problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
The Cisco CCIE credential is the top recognition for network infrastructure professionals, and indicates an individual's networking knowledge at the master level. CCIEs know how to handle even the most complex issues surrounding network infrastructure planning, deployment, maintenance, security, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs provide exceptional value because their deep experience allows them to solve the most intractable problems rapidly. In common instances, less qualified service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service firms make CCIEs accessible to support small and medium sized companies. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can get urgent help for serious network problems that are hurting worker productivity but are outside the experience of your regular IT support resources. Progent's Cisco-qualified CCIE support experts can connect to your network by means of sophisticated remote troubleshooting tools in order to provide fast, secure, and affordable analysis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling selection of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Progent's Microsoft-certified online support experts can provide computer troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can help your company with a broad range of technology support services including Windows Server 2022 planning and migration support,
Microsoft Windows Server 2019 expertise,
Windows Server 2016 migration and cloud integration consulting,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 R2 upgrade (help, assistance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and integration, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of online PC desktop support such as Microsoft Windows 11 migration and designing and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's qualified CISSP and ISSAP network security engineers offer a range of system protection services that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist you to clean up quickly following a serious penetration. Security support services available from Progent cover thorough network security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; integrating firewalls; designing safe architectures for remote and mobile access; protecting your email infrastructure from spam and DHA attacks; and establishing round-the-clock network monitoring.
Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the top PSA tool for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting services can support you in building an effective new Help Desk Call Center or improving your existing one, evaluating or modifying Help Desk software to meet the special needs of your corporation, or providing occasional online staff to work with your internal Help Desk resources during unusually busy scenarios such as software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of seasoned information technology professionals gives your customers in Memphis Tennessee instant assistance from a reliable network service group with substantial experience offering phone help and remote repair service for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center the reputation as a significant contributor to business productivity, and Progent's policy is to fix and not merely report network problems.
Progent's Apple Mac experts can support the artistic aspect of Apple Mac systems by offering remote help services and training in imaging, audio, and motion video. Progent's support professionals offer assistance in a variety of Macintosh creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio or video or configuring an audio/video post production studio.
Online Network Monitoring Support
Progent offers companies in Memphis Tennessee online network monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so that your computer maintenance is proactive rather than reactive. By spotting possible problems before they cause full-scale emergencies, automated monitoring can ward off stressful and costly network breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a variety of OS platforms.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
| City | Address | Phone | Link |
| Chattanooga | 633 Chestnut St, #600 Chattanooga, TN 37449 United States |
(423) 933-2112 | Chattanooga Network Support Services |
| Knoxville | 9111 Cross Park Drive, Suite D200 Knoxville, TN 37923 United States |
(865) 364-1222 | Knoxville Network Support Services |
| Memphis | 119 S. Main Street, Suite 500 Memphis, TN 38103 United States |
(901) 425-0300 | Memphis Network Support Services |
| Nashville | 4235 Hillsboro Pike Nashville, TN 37215 United States |
(615) 800-2024 | Nashville Network Support Services |