For small and midsize businesses located in Memphis Tennessee, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online technical support engineers represent excellent value due to the fact that they have the real-world experience and the advanced technology to resolve the majority of network issues quickly. Efficient support lowers direct expenses since solutions require fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company saves additionally in incidental costs by reducing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for online help is designed to get the most out of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike typical online service companies, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and clean model for billing do away with situations where fast solutions somehow turn into large invoices. Progent's penchant for solving problems quickly translates into your company conserving cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an array of customized technologies and field-proven methodologies which allow the maximum degree of effectiveness for online consulting and troubleshooting for small business IT systems. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to link to your company's computer system without breaching network security.
Progent's advanced technical support reporting system includes detailed histories describing all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of all help rendered to each Progent client by any Progent consultant. This database of problems and fixes is organized as a conveniently exploitable support knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft make available other extensive technical support databases and permit priority response from manufacturers' internal product engineers so Progent's remote service specialists are able to arrive at the best solutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote support in Memphis Tennessee or to learn additional information about Progent's phone support options, contact Progent at
Remote Network Support Services Offered Progent
Progent's remote support experts possess advanced credentials in an extensive set of products and technologies. This broad range of IT skills permits Progent's consultants to tackle practically any emergency likely to take place in a small company information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help companies with mixed-operating system networks, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services Offered by Progent to companies in Memphis include:
Progent's UNIX and Linux consultants can offer urgent phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Progent also offers a full range of remote PC desktop consulting and support services including Windows 7 integration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
Progent’s shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution based on the top PSA platform for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, identifying or customizing Call Center software to meet the unique demands of your company, or adding occasional phone support personnel to work with your internal Call Center group to deal with high-demand situations like software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran network experts gives your computer users in Memphis Tennessee immediate access to a reliable network service resource with years of experience offering telephone-based help and online diagnostics for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk perception as a major contributor to company performance, and Progent's policy is to resolve instead of just report IT issues.
Progent's Mac consultants can promote the creative facets of Macintosh systems by delivering remote help support and education in graphics, sound, and video. Progent's support professionals offer expertise in a range of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio/video or integrating an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Memphis Tennessee online network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so your network maintenance is proactive rather than reactive. By spotting possible problems before they evolve into network outages, remote monitoring can ward off stressful and expensive service failures. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on a mix of operating systems.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
City | Address | Phone | Link |
Chattanooga | 633 Chestnut St, #600 Chattanooga, TN 37449 United States |
(423) 933-2112 | Chattanooga Network Support Services |
Knoxville | 9111 Cross Park Drive, Suite D200 Knoxville, TN 37923 United States |
(865) 364-1222 | Knoxville Network Support Services |
Memphis | 119 S. Main Street, Suite 500 Memphis, TN 38103 United States |
(901) 425-0300 | Memphis Network Support Services |
Nashville | 4235 Hillsboro Pike Nashville, TN 37215 United States |
(615) 800-2024 | Nashville Network Support Services |