For small and midsize businesses located in Memphis Tennessee, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online technical support engineers represent excellent value due to the fact that they have the real-world experience and the advanced technology to resolve the majority of network issues quickly. Efficient support lowers direct expenses since solutions require fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company saves additionally in incidental costs by reducing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for online help is designed to get the most out of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike typical online service companies, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and clean model for billing do away with situations where fast solutions somehow turn into large invoices. Progent's penchant for solving problems quickly translates into your company conserving cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an array of customized technologies and field-proven methodologies which allow the maximum degree of effectiveness for online consulting and troubleshooting for small business IT systems. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to link to your company's computer system without breaching network security.
Progent's advanced technical support reporting system includes detailed histories describing all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of all help rendered to each Progent client by any Progent consultant. This database of problems and fixes is organized as a conveniently exploitable support knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft make available other extensive technical support databases and permit priority response from manufacturers' internal product engineers so Progent's remote service specialists are able to arrive at the best solutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote support in Memphis Tennessee or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's remote support experts possess advanced credentials in an extensive set of products and technologies. This broad range of IT skills permits Progent's consultants to tackle practically any emergency likely to take place in a small company information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help companies with mixed-operating system networks, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services Offered by Progent to companies in Memphis include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide array of computer technology such as network infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server consolidation and simplified administration, and migration from legacy applications to the latest MS Windows or Linux-powered environments. Progent's group-oriented approach to solving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for networking engineers, and validates a consultant's networking skills at the master level. Cisco qualified CCIEs know how to handle even the most stubborn issues surrounding network design, installation, management, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs represent an exceptional cost-effectiveness since their broad experience allows them to fix even the most complex problems quickly. In many cases, less seasoned engineers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few service firms make CCIEs accessible to assist small and medium sized businesses. Progent offers quick telephone contact with a Cisco-qualified CCIE so you can receive immediate help for complex network problems that are crippling business productivity but are outside the scope of your ordinary network support personnel. Progent's Cisco-qualified CCIE support experts can connect to your network via advanced remote support technology to perform fast, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's popular family of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, as well as VPN technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service engineers can provide computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of remote PC desktop consulting and support services including Windows 7 integration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified Network Security Engineers
Progent's certified CISM and CISSP security consultants offer a variety of security services that can enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to recuperate rapidly after a serious penetration. Security solutions offered by Progent include: thorough security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious assaults; setting up firewalls; building safe mechanisms for off-site and mobile access; protecting your email system against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the skills of seasoned remote consulting professionals for special IT projects that small businesses often need. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these important areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Memphis Tennessee Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center service options for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are well suited for smaller companies who lack the budget to create an in-house Help Desk Call Center but who want fast access to a dependable Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top PSA platform for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, identifying or customizing Call Center software to meet the unique demands of your company, or adding occasional phone support personnel to work with your internal Call Center group to deal with high-demand situations like software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran network experts gives your computer users in Memphis Tennessee immediate access to a reliable network service resource with years of experience offering telephone-based help and online diagnostics for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk perception as a major contributor to company performance, and Progent's policy is to resolve instead of just report IT issues.
Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group provides phone-based and in-depth engineering support and education in specific business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Excel. For more on Progent's expertise, customization, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac consultants can promote the creative facets of Macintosh systems by delivering remote help support and education in graphics, sound, and video. Progent's support professionals offer expertise in a range of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio/video or integrating an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Memphis Tennessee online network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so your network maintenance is proactive rather than reactive. By spotting possible problems before they evolve into network outages, remote monitoring can ward off stressful and expensive service failures. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on a mix of operating systems.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State