Immediate Remote Technical Support for Memphis Networks
For companies located in Memphis or anywhere in Tennessee, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting jobs.
Progent's online technical support experts provide excellent value due to the fact that they have the practical experience and have access to the sophisticated tools necessary to solve the majority of network issues rapidly. Efficient support reduces direct expenses since service calls use up fewer chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or avoiding network downtime and associated losses resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive online technical support experience is especially helpful for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's pricing model for online help is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you are charged just for the support that you receive. Unlike many remote service firms, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing prevent scenarios where speedy. minor solutions manage to end up as large invoices. Progent's skill at dealing with technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-proven processes that promote the highest level of efficiency for remote help and troubleshooting for information systems of all sizes. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to access your network without violating network security.
Progent's powerful service database system maintains detailed documentation for all support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of assistance rendered to every customer by every engineer. This archive of trouble tickets and solutions is organized as an easily searchable support knowledge base that allows Progent's remote support professionals to share their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft make available additional massive support databases and allow quick response from vendors' in-house support staff with the result that Progent's remote service experts can come up with the best resolutions promptly.
Remote technical support services provided by Progent to companies in Memphis and throughout the state of Tennessee include:
Certified Windows Experts
Progent's Microsoft-expert remote support professionals can deliver computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and certifies a consultant's network technology skills at the master level. Cisco CCIEs know how to handle even the most difficult problems surrounding network planning, deployment, management, protection, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs provide excellent value because their broad experience permits them to solve problems quickly. In common instances, less qualified engineers can struggle for many hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can interface to your network using advanced on-line support tools in order to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer help for the complete line of Cisco's popular family of networking appliances by providing consulting services such as:
CISSP and ISSAP Premier Network Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of system protection solutions to bolster the safety of your Windows, macOS and OS X, Linux environment against assaults or help you to recover rapidly after a serious penetration. Security solutions offered by Progent include: in depth network security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after malicious assaults; installing firewalls; establishing safe architectures for remote and mobile communication; securing your messaging infrastructure against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting to help businesses of any size integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that combine physical IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for recovering services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to cover a broad array of computer technologies such as network infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Windows or Linux solutions. Progent's group-oriented approach to solving technical problems enables quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services covers all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent consultant so all potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology allows clients to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
How Your Memphis Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or improving your existing organization, identifying or enhancing Help Desk Call Center software to handle the particular demands of your company, or adding occasional online staff to work with your in-house Help Desk group to handle demanding situations like software transitions, major updates, or rolling out brand new applications.
Progent's Call Center staff of seasoned network professionals gives your computer users in Memphis or anywhere in the state of Tennessee immediate access to a reliable technical support group with years of background delivering phone help and online troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center the reputation as a key contributor to business efficiency, and Progent's aim is to fix and not just track network problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team offers online professional engineering support and training in specific business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, custom programming, and training offerings, visit Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Memphis, or anywhere in the state of Tennessee, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your computer support is proactive and automated. By exposing emerging trouble spots before they grow into crashes, automated monitoring can ward off stressful and expensive information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or networks powered by a combination of operating systems.
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Memphis or throughout the state of Tennessee, Progent's online computer support specialists are ready to provide professional and affordable IT support whenever your business needs it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to repair IT problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.
Even if your Memphis business works with a regular independent support technician or maintains a full time organization that know how to handle ordinary network issues, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the availability or the expertise to handle sudden system emergencies or particularly complicated integration projects.
Details of Progent's Remote Computer Services for Memphis
Progent's phone support, Internet-based troubleshooting, network security expertise, and system management services give offices in Memphis or throughout the state of Tennessee the greatest leverage for your support budget. Whether you require one-time telephone help and remote network repair or full-time Help Desk support and network management, Progent's experts can provide your company world class IT support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Memphis and is also ideal for networks in more remote areas of Tennessee that lack consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support firm, Progent has the use of a broad range of Microsoft support tools, technical information, and on-going education.
- By the Minute Billing to Minimize Costs
Progent provides remote support on a per-minute basis, so you are billed only for the services you use. Progent has no minimum fee for online service and imposes no periodic retainer for support services provided during normal working hours. This protects you from facing big bills for routine repairs.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco can provide help from authorized specialists with experience in designing, implementing, and managing networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core support services consist of system integration, Microsoft Exchange expertise, system security design, and Co-managed Help Desk services. Progent's Experts Team offers world-class consulting expertise for specific business applications. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle DBA Services and Software Programming
MySQL DBA Services and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service centralized resource for network generalists and application experts, Progent is able to tailor fast, inexpensive, and thorough information technology solutions that fit the specific requirements of your company.
- State of the Art Online Connectivity Software
Protected online access allows Progent's support professionals to see precisely what your customers see. This makes it possible to find fast solutions to issues that could otherwise require a costly personal service call. Effective online connectivity tools and experienced engineers together allow Progent to resolve most network problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated network analysis.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24-hour Support for Maximum System Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed especially for budget-constrained organizations whose clients require instant recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT background, refined remote support tools, and familiarity with corporate IT enable businesses to escape the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Network Support from Progent?
- Certified Expertise in Microsoft's Complete Family of Servers
Progent offers world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 R2 support, Windows 2003 upgrades, Microsoft Exchange 2019 integration, MS Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises help per minute. As a result, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during normal working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you will not be forced to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent has few competitors. Companies who work with trusted independent service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.