Immediate Remote Technical Support for Memphis Networks
Fast Phone Consulting for Memphis NetworksFor companies located in Memphis or anywhere in Tennessee, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's online technical support experts provide excellent value due to the fact that they have the practical experience and have access to the sophisticated tools necessary to solve the majority of network issues rapidly. Efficient support reduces direct expenses since service calls use up fewer chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or avoiding network downtime and associated losses resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive online technical support experience is especially helpful for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's pricing model for online help is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you are charged just for the support that you receive. Unlike many remote service firms, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing prevent scenarios where speedy. minor solutions manage to end up as large invoices. Progent's skill at dealing with technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-proven processes that promote the highest level of efficiency for remote help and troubleshooting for information systems of all sizes. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to access your network without violating network security.

Progent's powerful service database system maintains detailed documentation for all support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of assistance rendered to every customer by every engineer. This archive of trouble tickets and solutions is organized as an easily searchable support knowledge base that allows Progent's remote support professionals to share their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft make available additional massive support databases and allow quick response from vendors' in-house support staff with the result that Progent's remote service experts can come up with the best resolutions promptly.

Remote technical support services provided by Progent to companies in Memphis and throughout the state of Tennessee include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services covers all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent consultant so all potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology allows clients to complete critical projects economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or improving your existing organization, identifying or enhancing Help Desk Call Center software to handle the particular demands of your company, or adding occasional online staff to work with your in-house Help Desk group to handle demanding situations like software transitions, major updates, or rolling out brand new applications.

    Progent's Call Center staff of seasoned network professionals gives your computer users in Memphis or anywhere in the state of Tennessee immediate access to a reliable technical support group with years of background delivering phone help and online troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center the reputation as a key contributor to business efficiency, and Progent's aim is to fix and not just track network problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team offers online professional engineering support and training in specific business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, custom programming, and training offerings, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Memphis, or anywhere in the state of Tennessee, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your computer support is proactive and automated. By exposing emerging trouble spots before they grow into crashes, automated monitoring can ward off stressful and expensive information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or networks powered by a combination of operating systems.
How Your Memphis Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Memphis or throughout the state of Tennessee, Progent's online computer support specialists are ready to provide professional and affordable IT support whenever your business needs it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to repair IT problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Memphis business works with a regular independent support technician or maintains a full time organization that know how to handle ordinary network issues, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the availability or the expertise to handle sudden system emergencies or particularly complicated integration projects.

Details of Progent's Remote Computer Services for Memphis
Progent's phone support, Internet-based troubleshooting, network security expertise, and system management services give offices in Memphis or throughout the state of Tennessee the greatest leverage for your support budget. Whether you require one-time telephone help and remote network repair or full-time Help Desk support and network management, Progent's experts can provide your company world class IT support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT background, refined remote support tools, and familiarity with corporate IT enable businesses to escape the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

How Does Our Company Start Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.