Immediate Remote Technical Support for Memphis Tennessee Information Networks
For companies in Memphis Tennessee, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's remote support experts offer excellent leverage because they have the real-world background and are equipped with the advanced technology necessary to resolve most information system problems rapidly. Efficient support reduces direct costs because service calls accumulate fewer billable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization saves even more with indirect expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online consulting know-how is particularly helpful in environments that depend on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you pay only for the services that you receive. Unlike many remote service organizations, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing save you from scenarios where quick fixes somehow turn into major bills. Progent's penchant for solving problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an array of optimized technologies and proven processes which ensure the highest level of effectiveness for remote consulting and troubleshooting for information systems of any size. Progent offers secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's remote service group to connect to your company's environment without compromising system security.
Progent's proven service database system stores comprehensive records of all service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of all help rendered to each Progent client by every Progent engineer. This archive of anomalies and repairs is organized as a conveniently exploitable proprietary database that enables Progent's online support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft make available other vast support knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online consulting experts can find the most efficient solutions promptly.
Online technical services available from Progent to companies in Memphis Tennessee include:
Certified Windows Expertise
Progent's Microsoft-premier remote support experts offer computer system repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting, Skype for Business planning and deployment consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop services to help your company to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include providing Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network consultants, and validates a consultant's networking skills at the expert level. Cisco CCIEs know how to handle the most challenging challenges associated with network infrastructure planning, installation, management, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating program updates. CCIEs provide exceptional value since their deep experience permits them to resolve problems rapidly. In many instances, less qualified consultants can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can connect to your computer system by means of sophisticated on-line troubleshooting technology in order to provide fast, safe, and economical diagnosis and repair.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling selection of infrastructure appliances by delivering services such as:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of system protection services to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist you to recover quickly following a damaging penetration. Security services offered by Progent include: comprehensive network security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after malicious assaults; installing firewalls; designing safe architectures for remote and mobile connectivity; securing your email system against spam and DHA attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting services to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine local resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a broad array of information technologies including network infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in networks that incorporate Linux and Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux environments. Progent's group-oriented approach to solving technical issues enables fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer emergency remote help analyzing problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. Progent's ProSight series of network management outsourcing services addresses all key areas of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Billing rates for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Memphis Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top PSA tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center staff of veteran network experts gives your clients in Memphis Tennessee instant contact with an effective network service group with years of background delivering phone support and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk recognition as a solid driver of business performance, and Progent's target is to solve rather than merely annotate IT issues.
- Applications Support: Education, Development, and Integration
Progent's Applications Consulting staff can supply remote professional consulting support and education in specific application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, programming, and education services, visit Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Memphis Tennessee remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so your network maintenance is proactive and automated. By detecting looming trouble spots before they evolve into full-scale emergencies, remote monitoring can minimize disruptive and expensive service failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments based on a variety of platforms.
To contact Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Memphis Tennessee, Progent's phone-based computer support engineers can deliver effective and economical IT support whenever your business has to have it. More than a decade of providing online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve IT problems quickly while avoiding the cost and lost productivity associated with on-premises service visits.
Even if your Memphis office works with a local independent consultant or maintains a full time IT staff that can deal with common computer problems, Progentís Microsoft certified consultants can offer a convenient and seamless remote extension of your local resources in cases when your regular service personnel either don't have the time or the experience to fix sudden network emergencies or particularly challenging integration problems.
Advantages of Progent's IT Support for Organizations in Memphis Tennessee
Progent's online support services allow your Memphis company to realize the benefits of on-call, enterprise-grade IT support without the cost of maintaining a full-time IT organization. Your information system will acquire added strategic worth by being more reliable, efficient, and secure. Benefits to your business include:
- Seamless remote expansion of your local IT resources
With most offices in Memphis Tennessee, local network service providers, whether consisting of outside consultants or a full-time maintenance staff, can handle typical technical issues. However, major troubles sometimes strike when local support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your local service technicians. In these cases, Progent's online service professionals offer an easy, quick, and budget-friendly solution to supplement your regular help and to convey valuable information to increase your capability to resolve future problems locally.
- Less Reliance on Individual Service Providers
For network support, smaller businesses often rely on individual freelance consultants. Although freelance consultants carry smaller overhead than larger support organizations and can afford to charge lower rates, they are often overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the lack of backup personnel may require your company to go without assistance during an IT crisis. As your company expands, system unavailability and problems with critical applications are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of backup support expertise to make sure your network stays available.
- Build a Scalable Basis for Smooth Growth
Companies typically start with an information architecture created on a modest budget. Lacking a scalable infrastructure, band-aid fixes can get thrown on top of a weak foundation. When a network grows, reliability and scalability problems can impede the productivity of the organization. Such poorly built environments require careful assessment, intelligent strategic planning, and wide technical expertise to evolve to a system infrastructure that can offer the stable foundation to handle current business demands and simplify downstream expansion.
- Work with Problem Solvers Rather Than Product Resellers
Smaller organizations need guidance and technical training to navigate through an ever more complicated array of product options available for accelerating business success and enhancing efficiency. They hardly need a network consultant who is motivated to sell a specific vendor's products. Network support and product selling can result in a scenario where the recommended
solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align technical consulting with the best needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical expertise, fine tuned remote support software, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Start Getting Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 upgrades, Windows Server 2003 maintenance, Microsoft Exchange 2019 Server integration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits per minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during normal business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you will not be forced to allow less critical problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small support organizations who offer scant documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports sent by every staff member to every customer. The discipline of documenting and archiving support activity results in more effective service and eliminates a variety of common problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can save your information network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.