Consulting and Technical Support Services for BlackBerry Technology
BlackBerry mobile PDAs were once among the most popular solutions for maintaining location-independent access to messaging, calendars, web-based programs, and other vital business data. Progent can provide Mesa, Arizona businesses the expertise of BlackBerry-certified consultants who can assist businesses to maintain existing BlackBerry environments or transition smoothly to a current mobile platform.
As the complexity of small company IT technology has expanded, and as the demand for enterprise-class security, reliability, and disaster recovery has become the standard for businesses of all sizes, successful deployment and maintenance of RIM BlackBerry technology has grown more challenging. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry PDAs with diverse email servers and corporate databases, small businesses frequently resort to external support professionals who offer expertise in BlackBerry integration and troubleshooting.
Progent can provide the expertise of BlackBerry-premier engineers who can help small organizations to plan, administer, and troubleshoot BlackBerry solutions economically and efficiently, eliminating the need for an internal BlackBerry solutions specialist and reducing the cost and stress of supporting mobile work groups. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This range of knowledge, coupled with Progent's proven remote support capabilities, gives small companies an economical solution for incorporating BlackBerry products productively into their business information system.
Progent's consultants can assist your company with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Exchange setup so that your data and messaging systems operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft software, configure streamlined management utilities to help you track and support BlackBerry smartphones throughout your company, define security policies that make sense for your business, develop custom wireless software, and ensure that your IT network architecture is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be restored rapidly and thoroughly.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Technical Support Services for BlackBerry BES Server
BlackBerry BES Server streamlines administration and support of RIM BlackBerry smartphones, providing a centralized platform for controlling key jobs like device deployment, upgrades, and retirement and providing a solid infrastructure for security and high availability. BlackBerry BES Server delivers seamless integration between Exchange Server, Novell GroupWise, or IBM Lotus Domino email platforms and BlackBerry users and supports wireless synchronization.
BES Server provides a variety of security options beginning with automatic data encryption of information sent between a BlackBerry wireless handset and BES Server using AES or Triple DES. BES Server also permits great versatility in adjusting degrees of security to match the specific requirements of your mobile network. Progent's BlackBerry authorized engineers can help you to select advanced security features and enable them remotely. Examples of these wirelessly configurable security features include:
- Disable a BlackBerry smartphone
- Wipe information from a misplaced or stolen device
- Lock out Bluetooth
- Enable built-in defenses against malware
BlackBerry BES Server also provides versatility in determining how to keep users from loading or running unsafe or prohibited applications. Progent can help you to choose blocking techniques like:
- Specify precisely what applications are allowed on the device
- Prevent third-party programs from using non-volatile memory on the device
- Select which resources external programs can access on the device
- Limit the types of access external programs running on the BlackBerry smartphone can establish
- Prevent all external applications from being loaded or run on the smartphone
Expert RIM BlackBerry Consulting Services Offered Remotely from Progent
Progent's authorized BlackBerry support specialists are available by phone to provide expert technical help to companies in the Mesa area or anywhere in the state of Arizona. Progent's seasoned remote consulting team has helped businesses solve computer problems and cut IT service expenses in every state in the U.S. and established a large following of satisfied clients. (Refer to Progent's client testimonials.)
Progent offers online help for a broad array of issues related to BlackBerry software and devices such as synchronization, integration with Microsoft Exchange, setting up BlackBerry BES Server, and improving wireless security. Important RIM BlackBerry certifications earned by Progent's support experts include:
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important tasks including resolving enterprise activation problems, adding and deleting BlackBerry device users, activating passwords, implementing over-the-air software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery processes.
Progent's BlackBerry consultants can also assist you to operate management software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry Enterprise environment and help your company to select and implement sensible security configurations.
Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent version of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and maintaining one or several BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry engineer has expertise in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can assist you to add and delete BlackBerry device clients on Exchange and Windows Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System and IM, install access control lists, manage Exchange data flow, generate, edit, and apply wireless LAN and VPN configurations, set up SNMP traps, and generate reports to summarize SNMP results.
Progent's BlackBerry-certified consultant can support your BlackBerry technology in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, repair, and produce documentation for a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology requirements analysis, solution design, installation planning and implementation, performance optimization, design of a fault-tolerant architecture, data backup and business recovery planning, and security engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to create a mobile wireless environment that fits within your IT budget and supports your business plans. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to accommodate a BlackBerry BES Server, help you to decide which management approach and physical components match your needs, and evaluate your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed choices about alternatives for software versions, server hardware and storage, network topology, and application set up.
To optimize system protection, Progent's BlackBerry-certified consultant can help your company to choose and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security specialists to perform network-wide security vulnerability and compliance validation and recommend improvements to account for your BlackBerry solution.
Contact Progent to Get Assistance from a BlackBerry-Certified Specialist
To ask Progent about technical expertise for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.