Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry wireless PDAs were at one time one of the most popular products for achieving anytime-anywhere access to messaging, scheduling, web-based applications, and other critical business information. Progent offers Mesa, Arizona companies the expertise of BlackBerry-premier professionals who can assist businesses to manage their BlackBerry environments or transition smoothly to a more popular smartphone platform.
As the sophistication of small company IT technology has expanded, and as the need for world-class protection, reliability, and recoverability has become the norm for businesses of all sizes, successful deployment and support of BlackBerry technology has become more difficult. To deal with issues like security, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and corporate databases, small organizations often turn to external support professionals who specialize in RIM BlackBerry installation and maintenance.
Progent offers the services of BlackBerry-certified engineers who can assist small organizations to plan, administer, and troubleshoot BlackBerry solutions economically and effectively, dispensing with the requirement for an in-house BlackBerry technology specialist and reducing the expense and hassle of maintaining mobile work groups. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security specialists. This range of experience, combined with Progent's efficient remote support capabilities, gives small companies an affordable solution for incorporating BlackBerry products seamlessly into their IT network.
Progent's consultants can help your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your data and messaging systems operate efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft software, configure streamlined administration tools so you can track and support BlackBerry devices across your company, recommend security policies that are right for your company, develop custom mobile software, and make sure that your network architecture is properly configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your regular backup processes so that it can be restored quickly and safely.
Consulting Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines management and maintenance of BlackBerry devices, offering a single platform for controlling key tasks like smartphone installation, updates, and deactivation while also offering a strong infrastructure for security and high availability. BlackBerry Enterprise Server supports transparent integration between Microsoft Exchange Server, Groupwise, or Domino messaging servers and BlackBerry handsets and supports wireless synchronization.
BES Server provides a variety of data protection capabilities beginning with automatic data encryption of messages sent between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also permits great flexibility in selecting degrees of security to meet the special requirements of your company's environment. Progent's BlackBerry authorized consultants can help your company to select powerful security functions and activate them wirelessly. Samples of these wirelessly configurable security settings are:
- Disable a smartphone
- Wipe information from a lost or stolen BlackBerry smartphone
- Lock out Bluetooth
- Activate built-in defenses against malicious attacks
BlackBerry BES Server also offers flexibility in determining mechanisms to prevent mobile users from installing or running unsecure or unauthorized programs. Progent can help you to choose protective techniques like:
- List precisely which applications are permitted on the device
- Block third-party software from using non-volatile memory on the smartphone
- Determine which resources external programs can use on the BlackBerry smartphone
- Restrict the kinds of access third-party applications running on the device can initialize
- Prevent all external programs from being installed or run on the smartphone
Progent's Remote BlackBerry-certified Support is Fast and Economical
For businesses in Mesa, Arizona who want fast and economical help from an authorized RIM BlackBerry consultant, Progent offers efficient online help from a veteran support team who have delivered IT solutions to companies in each state in the United States. (See Progent's client testimonials.)
Remote consulting services avoids travel costs and enables specialists to solve technical issues rapidly, so you reduce lost productivity. Progent's BlackBerry consultants have earned certifications in all BlackBerry technologies and can provide expert support in areas including fixing synchronization problems, deploying BlackBerry Enterprise Server (BES), and designing a protected, high-availability network infrastructure for BlackBerry users. Credentials held and practice areas mastered by Progent's BlackBerry experts include:
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can assist you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks such as troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone users, activating passwords, configuring wireless software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.
Progent's BlackBerry-certified consultants can also show you how to use management software such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry BES environment and assist you to select and implement sensible security configurations.
Progent's Microsoft-certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange Server architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Exchange. Progent's BlackBerry-certified engineer offers support skills in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can assist you to add and remove BlackBerry smartphone users on Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, control Microsoft Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps, and generate management reports to summarize SNMP data.
Progent's BlackBerry consultant can support your BlackBerry technology in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, repair, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology requirements assessment, solution architecture, installation planning and implementation, performance tuning, configuration of a fault-tolerant architecture, information backup and disaster recovery consulting, and security infrastructure design.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational objectives and to design a wireless solution that meets your IT budget and supports your business strategy. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to determine which administration model and equipment match your needs, and evaluate your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices concerning options for software editions, processors and storage, network architecture, and application configuration.
To optimize network protection, Progent's BlackBerry-certified consultant can help you to choose and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-premier security engineers to run network-wide security vulnerability and compliance validation and recommend improvements to account for your BlackBerry environment.
Call or Email Progent for Assistance from a RIM BlackBerry-Qualified Professional
In order to contact Progent about consulting support for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.