Consulting and Technical Support Services for BlackBerry Technology
BlackBerry mobile PDAs were once one of the most popular products for maintaining anytime-anywhere connectivity to messaging, scheduling, web-based programs, and other critical business information. Progent offers Mesa, Arizona businesses the services of BlackBerry-premier professionals who can assist businesses to manage their BlackBerry environments or migrate smoothly to a more popular mobile platform.
As the sophistication of small business networks has expanded, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the norm for organizations regardless of size, successful deployment and maintenance of RIM BlackBerry technology has become more challenging. To address issues like data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging servers and corporate databases, small organizations often turn to outside support professionals who offer expertise in RIM BlackBerry installation and maintenance.
Progent offers the expertise of BlackBerry-certified consultants who can help small businesses to plan, manage, and repair BlackBerry solutions economically and efficiently, eliminating the necessity for an internal BlackBerry solutions expert and reducing the expense and hassle of maintaining mobile workers. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This range of knowledge, coupled with Progent's proven remote support model, gives small companies an economical alternative for integrating BlackBerry technology seamlessly into their information network.
Progent's consultants can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your data and messaging systems function optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft technology, configure streamlined administration tools to enable you to monitor and support BlackBerry smartphones throughout your business, recommend security policies that are right for your business, customize mobile applications, and ensure that your IT network infrastructure is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your scheduled backup procedures so that it can be recovered rapidly and thoroughly.
Consulting Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and maintenance of RIM BlackBerry devices, providing a single platform for controlling key tasks such as device deployment, upgrades, and deactivation and providing a solid foundation for data protection and fault tolerance. BlackBerry Enterprise Server supports transparent communication between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino messaging platforms and BlackBerry users and allows wireless synchronization.
BlackBerry Enterprise Server offers a wealth of data protection capabilities beginning with automatic encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits excellent versatility in selecting degrees of protection to meet the special requirements of your environment. Progent's BlackBerry certified engineers can assist you to select advanced security features and enable them wirelessly. Examples of these over-the-air configurable security features are:
- Lock down a smartphone
- Erase information from a missing BlackBerry smartphone
- Disable Bluetooth functionality
- Activate built-in defenses against malware
BES Server also provides versatility in selecting mechanisms to prevent users from loading or executing unsafe or unauthorized applications. Progent can assist you to choose protective techniques such as:
- List precisely what programs are permitted on the device
- Prevent external software from using non-volatile memory on the BlackBerry smartphone
- Determine what functions external software can access on the smartphone
- Limit the types of connections third-party programs running on the BlackBerry smartphone can initialize
- Prevent all third-party applications from being loaded or run on the smartphone
Some Ways That Progent Can Help Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has been awarded certifications from RIM in all major facets of BlackBerry technology. Progent's BlackBerry support services range from resolving synchronization problems to designing wireless productivity solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their associated skill sets include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to perform common support functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters, editing user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate email solution. Progent's seasoned service professionals can also assist your business to resolve a broad range of issues concerning synchronization, handset detection, messaging reconciliation, web browsing, mobile connections, IM, desktop application configuration, and Desktop Redirector.
As a leader in delivering countrywide remote consulting services for small business IT networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry technical support costs low and, by handling problems promptly, improves the productivity of your BlackBerry smartphone clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry specialist can help you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical tasks such as resolving enterprise activation issues, registering and removing BlackBerry device clients, setting activation passwords, configuring over-the-air software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.
Progent's BlackBerry engineers can also help you to use management software like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES environment and assist you to select and implement sensible security configurations.
Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Microsoft Exchange Server.
Contact Progent to Get Support from a RIM BlackBerry-Certified Consultant
To get in touch with Progent about consulting help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or go to Contact Progent.