Enlarging your telecommuter workforce can have a significant effect on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of background assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Mesa organization to select the appropriate technologies and follow leading practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and delivers maximum business value. Progent offers services that go from as-needed expertise for getting you over occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Mesa, Arizona businesses to succeed with any aspect of creating a high-performing telecommuting ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and centralized management.
Help Desk Services for Telecommuters
A fast, enterprise-wide changeover to a telecommuter workforce, which could be activated by an epidemic or as an element of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Center with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Desk services leverage Progent's nationwide team of online IT support experts along with world-class ticketing and tracking technology to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC support from initial service requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or edit their current trouble tickets, add details, and append screenshots or relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to resolve complex problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Supplemental Service allows your company to supplement your existing Call Center team by sharing responsibilities for Call Center services transparently between your in-house support staff and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Call Desk service is based on a co-sourcing support solution based on the number one PSA tool for handling help requests and ticketing, assigning responsibility, tracking progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can help your company to provide best-in-class IT support to your at-home employees, visit Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing a productive telecommuter solution for your Mesa, Arizona business, phone 1-800-993-9400 or refer to Contact Progent.