Expanding your remote workforce can have a significant impact on IT infrastructure, security, and corporate processes. Progent has 20 years of experience helping SMBs to design, configure, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Mesa company to select the right tools and follow best practices in creating and operating a secure virtual solution for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide services that go from on demand guidance for helping you over challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can assist Mesa, Arizona companies to succeed with any aspect of creating a high-performing work-from-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk augmentation, security and compliance, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
A rapid, enterprise-wide transition to a from-home workforce, which might be activated by a pandemic or as part of a disaster recovery preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services allow businesses to outsource or expand their Call Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Desk services utilize Progent's extensive network of remote technical support specialists combined with enterprise-class ticketing and follow-up technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from help requests to ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or update the status of their current trouble tickets, enter information, and append screenshots and relevant files. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to resolve advanced issues. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Supplemental Service allows your business to augment your current Call Center staff by splitting responsibilities for Call Desk support seamlessly between your regular support staff and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's shared Help Desk service uses a collaborative support solution utilizing the leading professional services automation tool for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Help Desk Call Center Augmentation Services can enable your business to provide best-in-class IT support to your telecommuters, visit Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Mesa, Arizona organization, call 1-800-993-9400 or refer to Contact Progent.

An index of content::

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it.

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    Progent's Microsoft and Cisco-certified network experts can assist your organization to determine the benefits of Exchange 2010 for your business and can assist you to plan and carry out a smooth upgrade to Microsoft Exchange Server 2010 from Exchange 2003 or Microsoft Exchange 2007 Server that will provide fast return on investment by improving your productivity, cutting the cost of equipment and service, simplifying administration, and consolidating your vital communications technologies.

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  • Benefits for Home Based Network Consulting Contract
    Immediate Home Based Microsoft Certified Work From Home Job

    Progent's compensation model is based on revenue sharing, so just like being a freelance contractor, your earnings are directly tied to your generated revenue. Certain of our consultants stress lifestyle issues and choose to consult at a more relaxed pace, using our flexible schedule to follow personal enthusiasms like mountain biking, car racing, snow boarding, surfing, vacations, or spending free time with relatives and acquaintances. Other consultants take advantage of the chance to make big bucks through hard work and extended days. Progent fully encourages both ends of the spectrum and any point in the middle.

  • Technical Support Redhat Linux Redhat Linux On-site Technical Support
  • Technology Consulting Help Desk Outsourcing Services Service Desk Outsourcing Support Technology Consulting Services
  • Technology Consulting Services System Center 2016 and SSRS Reporting 24x7 System Center 2016 Endpoint Protection Support and Setup

  • Remote Access Help and Support
    Cisco Virtual Private Network Configuration

    Cisco's security and offsite connection products for small companies represent a complete line of easy-to-administer security products to help protect your local and remote information system. Cisco's Virtual Private Network line includes routers, firewalls, intrusion detection devices and VPN concentrators. Progent's expert consulting staff includes field-proven specialists with Cisco Certified Internetwork Expert and CCNP certifications who are able to help your business to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security solutions that align most closely with your company objectives.

  • Telecommuting Microsoft Consultant Home Based Jobs Cisco CCNP Subcontractor
  • Top Cisco PIX Upgrade Specialist PIX Firewall Migration Remote Support
  • Top Quality 64-bit Upgrade Technical Consultant 64-bit Upgrade Support and Setup
  • Top Ranked Dynamics GP BizTalk Adapter Specialists Dynamics GP Excel Cubes Consultancy
  • Top Ranked Professional Fault Tolerant Data Center High Availability Networks Support and Integration
  • Top Rated Consultancy Microsoft SUS Top Quality SUS Consultants
  • Top Rated Network Engineer On Demand Staff Augmentation Services Temporary Staff Augmentation Technical Support Services
  • Upgrade Help Windows Server 2000 Windows 2000 Server Remote Support Services
  • Urgent Consultants Special Offer for Small Businesses Consulting Special Offer for Small Businesses
  • Urgent ProSight ASM Endpoint Protection Engineers ProSight ASM Endpoint Protection Professionals
  • VMware NSX and SRM Professionals VMware Cross vCenter NSX Professionals

  • Network Security Consultancy
    Consulting Services Wireless Security

    Progent offers expertise for security testing packages such as Microsoft Baseline Security Analyzer for performing a set of automatic network testing scans to identify possible security problems. Progent has broad experience with security analysis tools and can show you how to make sense of testing reports and react appropriately. Progent can help you build protection into your business operations, configure auditing software, define and deploy a secure system architecture, and recommend procedures to maximize the safety of your IT system. Progent's security consultants are ready to show you how to set up a firewall, design secure remote connectivity to email and business applications, and integrate virtual private network. Progent's qualified security engineers can also test the protection of web applications and can run comprehensive information security evaluations of enterprise-wide security to validate your company's compliance with key international security standards including HIPAA, PCI, and ISO.

  • Wave 2 Wi-Fi controller On-site Technical Support wi-fi controller Technology Consulting
  • Windows 2003 Cluster Server Remote Troubleshooting Zero Downtime Clustered Servers Network Engineer
  • Windows 2008 R2 Consulting Windows Server 2008 Active Directory IT Consultant
  • Windows 7 Help Desk On-site Support Windows 7 64-bit Upgrade Small Office Computer Consultants
  • Windows 7 Integration Support and Integration Specialist Windows 7 Upgrade
  • Windows PC Simulation on Apple macOS Consulting Services Technology Consulting Services Remote Desktop Connection for Apple Mac
  • Windows Server 2008 R2 Setup and Support Open Now Windows Server 2008 Hyper-VI Online Help
  • Windows Server 2012 R2 Clustering Technical Consultant Remote Support Services Windows 2012 R2
  • Windows Server 2012R2 Hyper-V Computer Consultants Windows Server 2012 R2 Server Manager Online Support

  • Microsoft Experts UNIX, Windows Engineers
    Emergency Solaris with Windows Professionals

    Progent's UNIX family consulting services provide small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of experience offers you a convenient single consulting firm to show you how to create and manage a protected and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

  • Windows Server 2016 Disaster Recovery Troubleshooting Windows Server 2016 Hybrid Integration Support and Setup
  • Windows Server 2019 integration Consultant Services Support Services Windows 2019
  • Windows and Solaris IT Consultants 24/7 Windows, UNIX, Solaris Setup and Support
  • Work at Home Endpoint Management Support Outsourcing Support Services Teleworker Endpoint Management
  • wi-fi controller Network Engineer WLAN controller Technical Support Services

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