Mesa Teleworkers Connectivity Support Services
Call Desk Solutions Consulting Experts
Enlarging your telecommuter workforce can have a significant effect on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of background assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Mesa organization to select the appropriate technologies and follow leading practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and delivers maximum business value. Progent offers services that go from as-needed expertise for getting you over occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Mesa, Arizona businesses to succeed with any aspect of creating a high-performing telecommuting ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and centralized management.
Help Desk Services for Telecommuters
A fast, enterprise-wide changeover to a telecommuter workforce, which could be activated by an epidemic or as an element of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Center with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Desk services leverage Progent's nationwide team of online IT support experts along with world-class ticketing and tracking technology to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC support from initial service requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or edit their current trouble tickets, add details, and append screenshots or relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to resolve complex problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Supplemental Service allows your company to supplement your existing Call Center team by sharing responsibilities for Call Center services transparently between your in-house support staff and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Call Desk service is based on a co-sourcing support solution based on the number one PSA tool for handling help requests and ticketing, assigning responsibility, tracking progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can help your company to provide best-in-class IT support to your at-home employees, visit Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing a productive telecommuter solution for your Mesa, Arizona business, phone
An index of content::
Urgent Computer Consultant Aironet
CCIE Expert Certified Aironet 802.11ac AP Upgrade Technical Support
Progent's Cisco certified Wi-Fi experts offer economical online and onsite help for both end-of-life and modern 802.11ac Aironet Wi-Fi access points (APs) and Progent can assist your business to design and maintain Wi-Fi environments that include indoor and outdoor/ruggedized Aironet access points.
macOS Online Troubleshooting Professionals
Consultants Mac Technical Support
Progent offers national online phone support and troubleshooting services for businesses that run macOS and OS X networks or whose information systems include a combination of Apple Mac and Microsoft Windows products. Progent's experts offer Mac clients a variety of services such as desktop assistance, migration to the most recent edition of macOS from legacy versions of Apple macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also help you with iPhone and Apple iPad synchronization and troubleshooting, or moving to Apple's iCloud. Remote network consulting provides optimum leverage for your information technology dollar by extending client efficiency and limiting the time charged for computer repair services. Sophisticated online access tools and experienced service specialists and consultants allow Progent to solve most network problems without squandering time and expense by going to your location. In most of cases your IT problems can be remediated over the phone or via a mix of phone help and remote network analysis. Progent can make available Cisco CCIE network engineers and CISSP certified security specialists to assist with the most difficult system problems.
VMware Server Consolidation Consultancy
VMware vSphere Professionals
Progent offers the assistance of a certified VMware VCDX expert to help your organization design, deploy, administer and repair VMware vSphere-based virtualization solution for on-premises networks, private and public clouds, or hybrid systems. Progent can provide world-class expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent offers in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that deliver high availability, data security, and disaster recovery.
Microsoft Lync Server Instant Messaging Consulting
Lync Server 2013 Persistent Chat Consultant Services
Lync Server 2010 supports IM, Real Presence, voice/video conferencing, desktop sharing, as well as VoIP and traditional public switched telephone network (PSTN) telephony. Microsoft Lync 2010 can enhance the capability of Microsoft Exchange Server, SharePoint and Office or cloud-based Office 365 and simplify management via integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with VoIP equipment and subscription services, PBX gear, or conventional teleconferencing solutions. Progent's certified unified communications consultants offer remote and onsite support services to help you to manage and troubleshoot your current Lync 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is Microsoft's new release of the product. Progent can also assist you to design and execute a smooth Skype for Business upgrade.
Apple Mac with Windows integration Setup and Support
Top Quality Specialist Mac and Windows
Progent's service experts in Apple OS X and Windows technology can help you integrate Apple Macintosh and Windows computers into seamless networks with full sharing and workgroup support. Enabling productive cooperation among a mix of servers and workstations powered by Mac OS and Windows calls for extensive knowledge of and experience with Mac and Windows technology. Progent's background in Microsoft and Apple service makes it possible to offer expert support to businesses that rely on these platforms to keep their competitive edge. Progent can also assist your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.
Network Load Balancing Technical Consultant
Fault Tolerant Inter-Office Connection Support and Setup
Progent’s fault tolerant network experts provide reliability consulting, disaster recovery services, system load balancing, non-stop interoffice connectivity, high-availability Internet architecture design, fault-tolerant data center support, and other non-stop operations support to show your company configure a 24x7 network for line-of-business applications. Progent possesses the background to develop affordable, 24x7 networks by utilizing the evolving suite of Windows Cluster servers such as Windows Cluster Server 2003, SQL Cluster Server, and Exchange Cluster. Progent’s Microsoft and Cisco certified consultants can help you build a fault tolerant mutli-site network with a fully mirrored Internet connection and intelligent system load balancing.
Consultant Macintosh OS X
Apple OS X Support and Setup
Progent's experts can provide Apple macOS and Mac OS X users a range of services including workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Entourage and email expertise, network protection services, and one-on-one education. Progent can help businesses to migrate to macOS from Mac OS X or other earlier editions of Apple Mac OS X and Progent can provide expertise with Apple macOS and Mac OS X application software. Progent can also help you with Apple iPhone integration and iPad synchronization, or migrating to Apple's iCloud. For computer environments built exclusively on macOS or OS X or for networks with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of planning, integrating and supporting a network environment that is reliable, secure, efficient and aligned with your organization's objectives.
Microsoft Certified Expert Office 365 and on-premises Exchange Information Technology Consulting
Office 365 Single Sign On Integration
Progent can help you to evaluate the wealth of subscription options offered with Office 365 and integrate your network with Office 365 so you realize top business value. Progent supports multi-platform environments that incorporate Windows, macOS, and Linux software. Progent can also assist your business to build and manage hybrid solutions that seamlessly combine local and cloud resources.
Technology Consulting Services RIM BlackBerry Exchange
BlackBerry Exchange Consulting
Progent offers the support of BlackBerry-certified professionals who can assist small organizations to plan, administer, and troubleshoot BlackBerry technology affordably and effectively, eliminating the need for an in-house BlackBerry specialist and minimizing the cost and hassle of supporting a mobile workgroup. Progent's BlackBerry engineers have extensive backgrounds cooperating with Progent's Microsoft-premier experts, Cisco CCIE-certified engineers, and CISA and GIAC-certified security professionals. This wide range of knowledge, combined with Progent's proven remote support model, offers small and mid-size businesses a cost-effective option for incorporating BlackBerry devices and software seamlessly into their IT network.
24/7 MCSE Expert Certified Office 365 migration PowerShell Remote Support Services
Microsoft Expert On-site Technical Support Office 365 PST migration
Microsoft has made a strong effort to enable transparent hybrid networks that combine Office 365 and local Exchange systems. This permits you to have some Exchange mailboxes hosted on your corporate datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can help your organization with any facet of planning, implementing and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can provide as-needed expertise to help you through stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is completed on time and within budget.
Exchange Server 2013 Support Outsourcing
Exchange 2013 In-Place Hold Remote Technical Support
Exchange 2013 incorporates major improvements to the capabilities of Microsoft Exchange 2010 and introduces important innovations plus a revamped architecture. These enhancements favorably impact key areas including ease of administration, availability, security and compliance, operational costs, teamwork, scalability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can help you evaluate the potential advantages of migrating to Exchange 2013, design an efficient test and rollout plan, and train your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide affordable online consulting and support and management services for Microsoft Exchange 2013.
Email Scoring Thresholds Consultant
Email Guard DLP Consulting
Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to deliver web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.
VPN Online Consulting
VPN Help and Support
Cisco's network security and remote connection technology for small organizations provide a complete range of manageable security solutions to help protect your wired and wireless network infrastructure. Cisco's Virtual Private Network product family includes switches, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's professional consulting staff includes field-proven specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who can assist your business to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security solutions that align most closely with your business objectives.
Specialist Exchange 2019 and Outlook
Microsoft Exchange 2019 Online Support Services
Progent can assist you in any phase of your upgrade to Microsoft Exchange Server 2019 such as configuring Windows Server 2019 Core as a host for Exchange; designing high availability (HA) architecture for a local, cloud-based or hybrid deployment; moving mailboxes; planning and configuring Hyper-V; configuring HLB; setting up DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with O365; and configuring Outlook clients.
Server Management Consultant
Biggest Virtual Server Professionals
By using virtual server technology, companies are able to run multiple virtual machines on a single actual server. Virtual server technology enables IT organizations to enjoy all the benefits of server isolation, but without the costs associated with purchasing extra server hardware. Virtual servers are also the critical technology behind private clouds, which offer major advantages such as lowering the costs of hardware, datacenter facilities, and management while improving data protection, system reliability, and disaster recovery. Other useful server management technologies include network monitoring utilities, Windows Server Update Services, and remote server management cards. Progent's certified server management specialists can help you with all areas of server consolidation and management to enable your business to contain costs and conserve time.
Remote Support Services SCDPM 2012 and SQL Server
SCDPM 2012 Security IT Consulting
Progent's Microsoft-certified consultants offer remote or onsite support to assist organizations of any size to plan, implement, administer, and troubleshoot a backup/recovery system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from earlier releases of Data Protection Manager or from another backup platform, and Progent can optimize your Data Protection Manager implementation for onsite, cloud, or hybrid datacenters. Progent offers as-needed help for resolving especially stubborn problems, or full project management support. Progent can also help your business to design Data Protection Manager into a comprehensive disaster recovery plan.
Compliance Auditor WatchGuard SSL VPN
WatchGuard Firebox M670 Firewall Information systems Security Outsourcing
Progent provides support expertise for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and maintain a WatchGuard Firewall appliance that aligns with your network security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewalls or migrate efficiently to current WatchGuard firewalls.
Consultant Services Fault Tolerant Collocation
High Availability Data Center Remote Support
Progent's Data Center engineers can show you how to find fault-tolerant data centers that match the particular needs of your company. Fault tolerant colocation sites are particularly attractive to small organizations due to of their low cost and simplified logistics in comparison to pursuing a do-it-yourself approach. Attempting to create an on-site data center that offers even a minimum degree of fault tolerance is financially prohibitive for most small businesses. Progent can help you reap all the benefits of non-stop data centers and 24x7 colo sites by offering a full range of engineering and maintenance services.
Microsoft Software Update Services Consultant
After Hours WSUS Consulting
Microsoft Windows Server Update Services enables network managers to deploy and monitor the latest Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft Windows Server Update Services, IT personnel can fully and effortlessly manage the installation of patches that are released via Microsoft Update to servers and workstations in an organization. Progent can assist you with technical details of the initial setup of Microsoft SUS such as designing the Microsoft WSUS deployment, configuring client's computers, defining the Group Policy parameters, and making sure your Microsoft SUS Group Policy Object is linked to an Active Directory container that makes sense for your system environment.
NetDocs Migration Specialists
24x7x365 NetDocs Integration Consultants
NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) built specifically for law practices. Progent can provide online access to NetDocuments consultants to assist legal departments and law firms to design, deploy, manage, tune, or troubleshoot a document management system solution based on NetDocuments.
Engineers Active Directory Evaluation
Engineer IT Infrastructure Asset Report
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner and safer Active Directory environment. Both versions also provide the long-term benefits of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include lower-cost management, better compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability.
Microsoft Certified Partner SharePoint 2019 Hybrid Search Consulting
SharePoint 2019 Hybrid Search Remote Support Services
Progent's certified SharePoint 2019 and SharePoint Online consultants offer affordable online and on-premises consulting expertise, application development, and debugging services for organizations of any size who want to migrate to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can assist customers design and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud-based components into a seamless information management system.
Top Exchange Online Archiving Remote Troubleshooting
Office 365 migration PowerShell Remote Support Services
Microsoft Office 365 Exchange Online allows you to use cloud-resident virtual machines, mailboxes and associated Exchange infrastructure to reduce capital costs and administrative overhead. You can deploy Exchange Online to host all your Exchange mailboxes, or you can run a hybrid solution that incorporates both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer affordable remote support to help your small businesses to evaluate the benefits of Exchange Online, plan a network topology that makes sense for your functional requirements and IT budget, implement a non-disruptive migration from your existing Exchange organization to one that includes Exchange Online, train your IT team and users, and deliver as-needed consulting and technical support.
Palo Alto Networks Cybersecurity Firm
Palo Alto Networks DNS Security Cybersecurity Consultancies
Progent's Palo Alto Networks firewall experts can show you how to choose, deploy, and manage Palo Alto Networks PA-Series firewalls to provide a modern security environment that extends across your on-premises and cloud-based resources and guards any user anywhere with any device.
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