Expanding your remote workforce can have a significant impact on IT infrastructure, security, and corporate processes. Progent has 20 years of experience helping SMBs to design, configure, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Mesa company to select the right tools and follow best practices in creating and operating a secure virtual solution for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide services that go from on demand guidance for helping you over challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can assist Mesa, Arizona companies to succeed with any aspect of creating a high-performing work-from-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk augmentation, security and compliance, backup/restore solutions, and centralized management.
Help Desk Call Center Support for Teleworkers
A rapid, enterprise-wide transition to a from-home workforce, which might be activated by a pandemic or as part of a disaster recovery preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services allow businesses to outsource or expand their Call Desk by using Progent's online Technical Response Center services.
- Progent's Standard Call Desk services utilize Progent's extensive network of remote technical support specialists combined with enterprise-class ticketing and follow-up technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from help requests to ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or update the status of their current trouble tickets, enter information, and append screenshots and relevant files. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to resolve advanced issues. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Supplemental Service allows your business to augment your current Call Center staff by splitting responsibilities for Call Desk support seamlessly between your regular support staff and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's shared Help Desk service uses a collaborative support solution utilizing the leading professional services automation tool for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Help Desk Call Center Augmentation Services can enable your business to provide best-in-class IT support to your telecommuters, visit Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Mesa, Arizona organization, call 1-800-993-9400 or refer to Contact Progent.