In addition to providing fast access to guidance from top-tier IT professionals and subject matter experts (SBEs) to help Mesa, Arizona organizations with specific IT issues or longer-term initiatives, Progent offers short-term staff augmentation to deal with more generalized assistance like desktop help, network administration, and Help Desk call center services. Temporary staffing makes it possible for businesses to deal with expected or unplanned peaks in the need for network personnel, which may be caused by situations like company mergers, site moves, platform migration, paradigm shifts like work-from-home, disaster response, busy seasons, or regulatory mandates. Temporary staffing can also fill gaps caused by the loss of full-time IT personnel because of scheduled vacations, illness, resignation, etc.
Benefits of Progent's Temporary Staffing Services
Progent's temporary supplemental staffing services give businesses the flexibility to respond to increases in demand for network personnel without dealing with the expense and delays associated with vetting and recruiting professional technical personnel and without the risk of adding to your in-house head count.
Key features of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid availability of reliable network pros
- Easy engagement, cessation, and re-engagement of services
- Transparent augmentation of your full-time network support team
- Comprehensive documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled fast
- Strong working relationship with a world-class, full-spectrum source for IT support
Progent's co-managed Help Desk program is a specialized on-going staff expansion option that enables IT groups to share the responsibilities of Call Center support seamlessly between their internal IT personnel and Progent's nationwide team of technical support specialists. Working as a seamless supplement of your in-house Help Desk, Progent's co-managed Call Center program is a collaborative service alternative powered by the industry's leading group professional services (PSA) platform for streamlining, service calls, generating tickets, assigning ownership, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience delivering online and on-premises network services for organizations throughout the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Mesa, Arizona Companies
Progent's seasoned roster of certified consultants can deliver Mesa, Arizona organizations a wide range of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service organizations include:
Contact Progent for Temporary Staffing Services for Mesa, Arizona Companies
To learn more details about Progent's short-term supplemental staffing services for Mesa, Arizona companies, call 800-993-9400 or visit Contact Progent.