Fast and Affordable Remote Troubleshooting for Mesa Information Networks
For companies in Mesa or anywhere in the state of Arizona, Progent provides remote help for information systems powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex networking issues, as well as the services of CISA and CISSP-qualified security consultants to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support engineers offer excellent leverage because they have the practical experience and have access to the advanced tools needed to resolve the majority of information system problems quickly. This lowers immediate expenses because solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally in indirect costs by minimizing or eliminating network downtime and associated costs due to business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting experience is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.
Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent bills per minute for phone assistance, so you pay just for the support that you receive. Unlike typical online support companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing save you from situations where speedy. minor solutions manage to end up as major bills. Progent's skill at handling problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested processes that promote the maximum level of effectiveness for remote help and repair for information networks of any size. Progent provides safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's remote service group to communicate with your environment remotely without violating corporate security.
Progent's proven service database application stores extensive histories describing all service that Progent's customers have received. Progent's staff engineers have access to the details of assistance delivered to every client by any Progent consultant. This database of anomalies and fixes is stored as a quickly exploitable internal knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft open up other massive technical knowledge bases and allow quick response from manufacturers' in-house product engineers so Progent's remote consulting specialists can arrive at the most efficient solutions in the least time.
Remote technical services available from Progent to clients in Mesa and anywhere in the state of Arizona include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service engineers offer computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Skype for Business migration consulting, Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable desktop consulting and support services to assist you business to deploy, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network infrastructure consultants, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs know how to handle the most complex challenges surrounding network planning, deployment, maintenance, protection, and problem solving. CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network management utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of experience allows them to fix problems rapidly. In many cases, less qualified service providers can wrestle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system via the latest on-line troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's market leading family of connectivity products. Cisco technology expertise offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch support, Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Aironet Wireless APs consulting services, Cisco wireless controllers support Services, Cisco VPN and Network Security engineering expertise, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security solutions to improve the safety of your Microsoft Windows, macOS and OS X, Linux environment against attacks or help you to recover quickly following a damaging penetration. Security support services offered by Progent include: comprehensive data security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; installing firewalls; building safe mechanisms for remote and mobile access; securing your messaging system against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Progent can provide expert online consulting to help organizations of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize on-premises resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable workflow for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can generate reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based support services to address a broad spectrum of computer technologies such as system architecture, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy management in environments that combine Linux with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.
Important Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's leading corporations. Progent's ProSight line of network management outsourcing services covers all key facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your Progent consultant so all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Mesa Company Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk programs for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top PSA tool for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center team of experienced network professionals provides your customers in Mesa or anywhere in the state of Arizona fast access to an effective technical support group with substantial background providing phone support and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial enabler of business performance, and Progent's intent is to fix instead of simply report network issues.
- Business Applications Services: Training, Development, and Integration
Progent's Applications Experts Team provides remote professional consulting expertise and training in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for familiar Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Mesa, or anywhere in the state of Arizona, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your environment so that your network maintenance is proactive and automated. By spotting potential trouble spots before they result in downtime, proactive monitoring can minimize stressful and costly network breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that support a variety of operating systems.
To contact Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Mesa or throughout the state of Arizona, Progent's online network support engineers can provide professional and economical system help whenever your company has to have it. More than 15 years of delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to solve computer problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.
Even if your Mesa office relies on a regular freelance consultant or maintains an in-house IT staff that know how to deal with typical network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to fix sudden network emergencies or especially complex integration projects.
Benefits of Progent's IT Support for Companies in Mesa
Progent's remote technical help services enable your Mesa business to experience the benefits of timely, enterprise-class network support without the expense of managing an in-house IT staff. Your information system will acquire greater strategic value by becoming increasingly reliable, efficient, and protected. Benefits to your business include:
- Seamless virtual expansion of your local support resources
With most offices in Mesa and throughout Arizona, local computer service resources, whether consisting of freelance consultants or a full-time IT staff, can solve the majority of technical issues. However, major troubles might spring up when local resources are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your usual service personnel. In these instances, Progent's online support professionals provide an easy, quick, and affordable solution to augment your local resources and to transfer valuable information to improve your capability to deal with future problems locally.
- Less Dependence on Individual Service Providers
For network maintenance, smaller businesses commonly depend on independent freelance service providers. While freelance service people have less internal costs than big consulting firms and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the lack of reserve help may require your business to go without help during an IT crisis. As your company expands, network downtime and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve service expertise to make sure your IT system is always up and running.
- Create a Solid Basis for Smooth Growth
Businesses often start with an IT system implemented on a shoestring budget. Lacking a robust framework, band-aid fixes can get piled on top of an unstable foundation. When a company grows, stability and expandability problems can impede the productivity of the organization. These badly built systems require proper assessment, smart long-term planning, and wide IT expertise to evolve to a system infrastructure that can provide the stable foundation to handle vital business requirements and facilitate future growth.
- Work with Solution Providers Instead of Technology Resellers
Smaller offices require advice and technical training to negotiate an ever more complex maze of product options available for promoting business growth and improving efficiency. They do not need a network consultant who is trying to earn a commission on a certain vendor's products. Network consulting and product sales can result in a scenario where the proposed
solution is designed around a predetermined product instead of the genuine requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to match technical expertise with the best needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT experience, fine tuned remote support tools, and understanding of enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does My Business Start Getting Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Windows Server 2008 support, Windows 2003 Server upgrades, MS Exchange 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits by the minute. Consequently, you owe only for received support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services provided during regular working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you will not be forced to allow less critical problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local support firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by each consultant to each customer. The practice of detailing and organizing support records allows more efficient support and avoids a variety of typical problems such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock remote monitoring services powered by MS Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your IT network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.