Immediate Remote Troubleshooting for Mesa Networks
Fast Online Help for Mesa NetworksFor companies in Mesa or anywhere in Arizona, Progent provides online support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve challenging networking issues, plus the services of CISSP-accredited security experts to help with high-level security architecture and diagnostic issues.

Progent's online technical support experts offer exceptional value due to the fact that they have the real-world experience and have access to the advanced technology needed to resolve most network issues rapidly. Efficient support reduces direct expenses since solutions accumulate minimal billable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization saves even more with indirect costs by reducing or eliminating network outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote technical support know-how is especially helpful in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are charged only for the services that you actually get. In contrast to typical remote service companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where quick fixes manage to end up as big bills. Progent's penchant for disposing of technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-tested methodologies that allow the maximum level of efficiency for online consulting and troubleshooting for information systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's online support team to connect to your company's environment remotely without violating corporate security.

Progent's powerful service database application maintains extensive records for all support that Progent's clients have received. Progent's staff engineers have access to the specifics of all help rendered to each Progent client by every Progent engineer. This history of issues and repairs is stored as a quickly exploitable internal knowledge base that permits Progent's remote technical engineers to share their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft make available additional extensive support databases and allow priority access to manufacturers' in-house product engineers so Progent's remote consulting specialists are able to find the most efficient resolutions promptly.

Remote services available from Progent to clients in Mesa and throughout the state of Arizona include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. The ProSight suite of network management outsourcing services addresses all key facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that any potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology projects. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent’s Help Desk Co-management services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution built around the top PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk team of veteran information technology consultants provides your clients in Mesa or anywhere in the state of Arizona instant communication with a dependable support group with extensive background providing phone consulting and online repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a major enabler of business success, and Progent's goal is to solve rather than just track IT issues.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group can supply phone-based and in-depth consulting support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for popular Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Mesa, or anywhere in the state of Arizona, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your business so that your computer support is proactive and automated. By detecting potential problems before they grow into network outages, system monitoring can minimize stressful and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments that support multiple operating systems.
How Your Mesa Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Mesa or throughout the state of Arizona, Progent's phone-based computer support specialists are ready to provide professional and economical IT help the instant your organization needs it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine online access tools to fix computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Mesa business works with a regular freelance support technician or maintains a full time organization that know how to handle typical network problems, Progent’s Microsoft certified engineers can provide an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to handle unexpected network crises or especially complicated integration projects.

Features of Progent's Online Network Services for Mesa
Progent's phone support, remote troubleshooting, network security expertise, and network administration services give companies in Mesa or throughout the state of Arizona the greatest leverage for your support investment. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk support and network management, Progent's professionals can provide your organization enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a full-service internal IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT experience, fine tuned remote support software, and understanding of corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, at the front lines of IT support, executing a broad range of IT tasks for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only expert IT capability, but also a support engineer with proven approaches for using computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help by the minute. Consequently, you owe only for received services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Companies who utilize familiar independent service providers or who maintain in-house IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock network tracking services based on MS Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.