Remote Computer Support Services for

Fast and Affordable Remote Technical Support for Mesa Computer Networks
For companies located in Mesa or anywhere in Arizona, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote support to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging infrastructure problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting jobs.

Progent's online support experts provide exceptional value because they possess the practical background and have access to the sophisticated tools necessary to solve most information system issues quickly. Efficient support reduces direct expenses because solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves even more in indirect expenses by reducing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive remote consulting know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote support is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you pay only for the support that you receive. In contrast to many online service companies, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid scenarios where fast repairs manage to turn into substantial bills. Progent's penchant for disposing of problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested processes which allow the maximum level of efficiency for online help and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's online support team to interface to your network without compromising corporate security.

Progent's proven service reporting application includes extensive records for the support that Progent's clients have been provided. Progent's authorized service personnel have access to the history of assistance rendered to each customer by every Progent consultant. This history of issues and resolutions is structured as a quickly searchable proprietary knowledge base that enables Progent's remote technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft make available additional vast technical support databases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to determine the best solutions in the least time.

Remote technical support services available from Progent to customers in Mesa and throughout the state of Arizona include:

• Authorized Windows Support
  Progent's Microsoft-certified remote service engineers offer network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a wide range of platform support services including Windows Server 2019 migration, Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 monitoring and support, SharePoint Server 2013 development, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, Microsoft Access Development and Training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a broad array of cost-effective PC desktop services to help your business to install, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your desktops and cloud-connected tablets and smartphones.

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco CCIE credential is the highest recognition for network professionals, and validates an individual's network technology skills at the expert level. Cisco CCIEs can deal with even the most difficult issues surrounding network design, integration, maintenance, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network management utilities and developing alternate approaches or identifying program updates. CCIEs are an excellent cost-effectiveness since their deep experience permits them to fix problems quickly. In many instances, less seasoned engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can connect to your network using state-of-the-art on-line troubleshooting technology to provide quick, safe, and affordable diagnosis and remediation.

  Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading family of connectivity devices. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki wireless access point planning and set up, Cisco Aironet Wireless Access Points deployment support, Cisco wireless controllers support Services, Cisco VPN engineering support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.

• CISM and CISSP Certified System Security Engineers
  Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your business to recover rapidly after a damaging penetration. Security support services offered by Progent cover comprehensive network security and compliance audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm attacks; integrating firewalls; building safe architectures for remote and mobile connectivity; guarding your email infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring.

• Cloud Integration
  Progent can provide expert online consulting support to help businesses of any size connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize local resources as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering applications and services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and patches and can produce reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.

  Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux experts and macOS and OS X specialists can provide online support services to cover a wide array of computer technologies including network infrastructure, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux-powered environments. Progent's team-based methodology for resolving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support expense.

  Major Linux versions for which Progent offers expertise include:
  — RedHat Linux
  — SUSE
  — Debian-GNU
  — Slackware Linux
  — Ubuntu
  

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special fields of information technology enables clients to execute major initiatives economically and on time. Progent's special online engineering solutions include:

• Call Center Expertise
  Progent's Help Desk service offerings for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for organizations who lack the resources to assemble and manage an in-house Help Desk Call Center but who need quick access to a reliable Help Desk with professional telephone support as well as the ability to escalate complex problems to high-level consultants.

  Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or revamping your established organization, identifying or enhancing Help Desk software products to address the unique needs of your company, or providing occasional online staff to supplement your in-house Help Desk Call Center team during unusually busy events such as software migrations, mass upgrades, or rolling out new applications.

  Progent's Call Center staff of experienced network consultants provides your customers in Mesa or anywhere in the state of Arizona quick assistance from a reliable network service resource with substantial experience delivering phone help and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial enabler of business performance, and Progent's goal is to solve rather than simply record technical issues.

• Applications Support: Education, Programming, and Troubleshooting
  Progent's Applications Experts Team offers phone-based professional engineering expertise and training in key application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Group.

• Centralized and Automated Administration of Hybrid Cloud Networks
  System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

• Remote Hybrid Network Monitoring and Reporting Services
  Progent offers businesses in Mesa, or anywhere in the state of Arizona, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your business so that your computer support is proactive and automated. By detecting emerging trouble spots before they expand into full-scale emergencies, proactive monitoring can avoid inconvenient and expensive information system crises. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments that incorporate multiple platforms.

Even if your Mesa office works with a regular freelance consultant or employs a full time IT staff that can handle typical network issues, Progent’s Microsoft certified consultants can offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to handle sudden system crises or particularly complicated integration problems.

Details of Progent's Remote Network Support for Mesa
Progent's online help, Internet-based repair, network security expertise, and system management services give offices in Mesa or anywhere in the state of Arizona the greatest leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk Call Center support and network administration, Progent's experts can provide your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's online help program include:

• Fast Telephone Access to Microsoft Qualified Support Specialists
  Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to offices in Mesa and is also ideal for customers in more remote regions of Arizona that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a broad selection of Microsoft support tools, service databases, and continuing education.

• Per Minute Billing to Minimize Costs
  Progent provides online help on a per-minute billing plan, so you are billed only for the services you use. Progent has no minimum fee for phone support and asks for no periodic subscription fee for services delivered during regular business hours. This keeps you from facing big bills for simple fixes.

• Access to Cisco Network Infrastructure Specialists
  Progent's registered experts for Cisco can provide access to on-staff specialists with skill in designing, implementing, and supporting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and secure infrastructure for local and remote networking.

• Application Experts Team
  Progent's core consulting offerings consist of technology integration, MS Exchange Server consulting, network security planning, and Help Desk outsourcing support. Progent's Experts Team can provide world-class consulting expertise for specific business applications. Help offered by the Application Experts Team covers:
  — Microsoft Dynamics GP/Great Plains Support and Programming
  — Microsoft Project and Project Online Training
  — Office 365 integration support
  — Office Excel and Office 365 Excel Technical Support and VBA Programming
  — Microsoft Office Word and Microsoft Office 365 Word Consulting
  — BI Reporting Development and Troubleshooting
  — BI Reporting Development and Training
  — UNIX, Linux and Solaris Support
  — Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Application Programming and Debugging
  — Oracle Project Management and Software Development
  — MySQL DBA Services and Application Development
  — Mac Support
  — Amazon Marketplace Web Service Programming and Debugging

  By providing a full service centralized resource for network generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that align with the special needs of your business.

• Advanced Online Connectivity Software
  Secure online connectivity allows Progent's service professionals to see exactly what your users see. This makes it easier to find quick solutions to problems that could otherwise require a costly personal service call. Cutting-edge remote access software and experienced technicians combine to allow Progent to repair most network issues quickly and affordably. Progent is an industry leader in offsite support and remote system tracking.

• Compatibility with Leading VPN Gateways
  Progent supports safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.

• Round-the-Clock Service for Maximum System Availability
  For businesses with vital applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum system availability.

• Help Desk Outsourcing
  Progent's Help Desk support programs are intended especially for budget-conscious companies whose workers need instant access to a Help Desk service with expert phone support and complete escalation capability.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT expertise, fine tuned remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

• Best Practices
  Progent’s team of Microsoft and Cisco certified consultants average more than a decade of hands-on professional background, at the front lines of IT service, executing a broad range of IT projects for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not only expert technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to fix actual network problems rapidly.

• Value Pricing
  Progent's pricing model is to bill for phone service and on-site visits by the minute. Consequently, you pay just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for services delivered during regular business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick repairs so you will not be forced to allow less critical problems to fester.

• Full Records of IT Services
  Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports transmitted by each consultant to each customer. The practice of detailing and organizing service records results in more effective service and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who won’t release the keys to the kingdom.

• 24x7 Server Monitoring with MS Operations Manager
  Progent is one of the few support firms to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly service disruptions.