Fast and Affordable Online Troubleshooting for Mesa Networks
For companies in Mesa or anywhere in the state of Arizona, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers provide exceptional value due to the fact that they have the real-world experience and have access to the sophisticated tools necessary to resolve the majority of information system problems rapidly. This reduces direct costs because service calls require minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your company benefits even more with indirect expenses by reducing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive remote consulting know-how is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for online support is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you pay only for the support that you actually get. Unlike many remote support firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent scenarios where quick solutions somehow turn into substantial tabs. Progent's skill at dealing with technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized tools and field-tested methodologies that allow the highest degree of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent provides protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to connect to your computer system without compromising corporate security.
Progent's proven technical support reporting application includes thorough records of the service that Progent's clients have been provided. Progent's team engineers have the benefit of the details of services provided to each Progent customer by any Progent consultant. This archive of anomalies and repairs is stored as an easily accessible support database that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft make available additional massive technical support databases and permit fast response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to come up with the most efficient solutions quickly.
Online technical support services available from Progent to customers in Mesa and throughout the state of Arizona include:
Certified MS Windows Expertise
Progent's Microsoft-certified remote service professionals can provide computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2013 development,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of affordable PC desktop services to help you company to deploy, integrate, repair, and manage workstations and notebooks based on Windows. Progent's desktop consulting services include offering Windows 10 upgrade support plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking professionals, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs know how to resolve the most difficult issues occurring in network design, installation, management, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network administration tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their deep experience permits them to find solutions for problems rapidly. In many cases, less qualified engineers can wrestle for many hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can communicate with your computer system by means of sophisticated on-line support tools in order to provide fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading family of networking devices. Cisco technology consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet APs consulting support, Cisco WiFi controllers consulting, Cisco VPN and Security Integration support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Qualified Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of security solutions that can improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recuperate quickly after a serious penetration. Security consulting services offered by Progent include: thorough data security and compliance analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from malicious attacks; setting up firewalls; designing safe architectures for remote and mobile connectivity; guarding your email system from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting support to help businesses of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that utilize physical resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable process for recovering services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote support services to address a wide spectrum of information technologies such as system architecture, messaging systems, network and operational security, plus UNIX and Windows integration. For server economization and simplified management in networks that incorporate Linux-based systems with Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from legacy systems to Windows or Linux-based solutions. Progent's group-oriented approach to solving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent phone-based help analyzing problems affecting UNIX/Linux systems based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology used by many of the industry's top corporations. The ProSight suite of network management outsourcing services covers all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital files, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Mesa Business Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are ideal for organizations who don't have the resources to build and maintain an internal Help Desk Call Center but who want quick communication with an efficient Help Desk with professional phone assistance plus the ability to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Call Center is intended for larger companies and serves as a transparent reinforcement of your current Help Desk resources. Progent's Virtual Call Center can operate as a an escalation resource for complex computer system issues, or be ready in those situations when your regular service providers are overwhelmed.
Progent's Help Desk staff of veteran network consultants provides your customers in Mesa or anywhere in the state of Arizona fast access to a large support group with extensive experience offering phone consulting and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a key enabler of company success, and Progent's goal is to resolve instead of simply document network issues.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff can supply remote and in-depth engineering support and education in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Mesa, or anywhere in the state of Arizona, online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they grow into network outages, remote monitoring can head off inconvenient and costly network failures. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks that incorporate multiple OS platforms.
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Mesa or throughout the state of Arizona, Progent's online network support engineers are ready to deliver expert and affordable IT support the instant your organization needs it. More than a decade of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix network problems quickly while avoiding the expense and lost productivity associated with on-premises service visits.
Even if your Mesa organization relies on a local freelance consultant or maintains an in-house IT staff that know how to deal with typical network issues, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the expertise to deal with unexpected network emergencies or especially complicated integration projects.
Benefits of Progent's Network Help for Organizations in Mesa
Progent's remote network troubleshooting services enable your Mesa company to experience the benefits of on-call, enterprise-grade network support without the expense of managing an in-house IT organization. Your network will acquire greater business value by being more available, efficient, and protected. Advantages to your business include:
- Convenient remote extension of your on-site IT resources
With most organizations in Mesa and throughout Arizona, local network service resources, whether made up of outside consultants or a full-time IT staff, can solve the majority of network issues. On the other hand, serious problems may spring up when your regular support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local service people. In these situations, Progent's online service professionals offer a convenient, quick, and affordable way to supplement your regular help and to convey useful information to improve your capability to resolve future issues in-house.
- Reduced Dependence on Individual Service Providers
For IT maintenance, smaller offices commonly depend on independent freelance service providers. Although freelance service people have smaller overhead than big service firms and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the lack of fallback personnel may force your company to go without help during an IT crisis. As your business grows, system downtime and problems with critical software become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of reserve service expertise to insure your network remains available.
- Create a Scalable Foundation for Smooth Growth
Organizations often start with an information architecture created on a shoestring budget. Lacking a robust framework, band-aid repairs often get thrown on top of a shaky foundation. When a company grows, reliability and scalability issues can hinder the productivity of the business. Such badly designed environments need careful assessment, smart strategic planning, and wide IT knowledge to upgrade to a network infrastructure that can deliver the stable foundation to handle vital business requirements and ease downstream growth.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller organizations need advice and technical training to navigate through an increasingly complicated maze of product alternatives available for promoting business growth and improving efficiency. These companies do not need a computer consultant who is trying to resell a specific vendor's technology. Network support and product selling can result in a situation where the proposed
solution is built around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align technical consulting with the best interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical background, refined support software, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent offers in-depth expertise for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits per minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup charge and requires no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be tempted to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports transmitted by every staff member to each client. The discipline of detailing and archiving support records allows more efficient service and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.