Fast and Affordable Remote Support for Mesa Information Networks
For companies located in Mesa or anywhere in the state of Arizona, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and troubleshooting issues.
Progent's online support experts offer excellent value because they possess the real-world experience and have access to the advanced technology needed to resolve the majority of network problems rapidly. Efficient support reduces immediate expenses since solutions require fewer billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company saves even more in incidental expenses by reducing or eliminating network downtime and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote consulting expertise is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing model for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. In contrast to many remote service companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing eliminate situations where quick repairs somehow turn into big invoices. Progent's skill at dealing with problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized tools and proven methodologies that promote the highest degree of effectiveness for remote technical support and repair for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's remote service group to communicate with your company's system remotely without violating system security.
Progent's powerful service reporting application includes detailed histories describing the support that Progent's clients have received. Progent's staff consultants have the benefit of the history of all help rendered to every Progent customer by every Progent consultant. This archive of trouble tickets and responses is stored as a conveniently accessible internal knowledge base that allows Progent's remote support professionals to communicate their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and working associations with important vendors such as Cisco and Microsoft make available other extensive technical support databases and allow fast access to vendors' internal engineering staff so Progent's remote service specialists can determine the best resolutions promptly.
Online technical services provided by Progent to businesses in Mesa and throughout the state of Arizona include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online support professionals can provide computer system problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and validates a person's network technology skills at the expert level. Cisco CCIEs know how to resolve even the most difficult issues surrounding network planning, deployment, maintenance, compliance, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration tools and developing alternate approaches or locating software updates. Cisco CCIEs represent an exceptional value because their broad experience allows them to solve problems quickly. In common cases, less experienced consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can tie into your environment by means of sophisticated on-line troubleshooting tools in order to perform efficient, secure, and affordable diagnosis and remediation.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading selection of networking appliances. Cisco networking support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Aironet APs consulting services, Cisco WiFi controllers consulting, Cisco VPN and Network Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services that can enhance the defenses of your Windows, Apple macOS and OS X, Linux network against internal or external threats or help your company to clean up quickly after a damaging breach. Security support services available from Progent include: thorough data security and compliance analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; installing firewalls; designing safe techniques for remote and mobile access; defending your email system against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help companies of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that utilize on-premises resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can generate audit reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a broad array of computer technologies including system architecture, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy administration in environments that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency remote help resolving anomalies within UNIX/Linux systems based on leading derivatives of UNIX such as:
Apple Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top corporations. The ProSight suite of network monitoring and management services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows clients to execute major projects within budget and on schedule. Progent's special online consulting services include:
How Your Mesa Company Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex issues.
Progent's Help Desk Call Center consulting support can aid you in creating an effective new Help Desk Call Center or revamping your existing one, selecting or customizing Call Center software to address the special requirements of your corporation, or providing temporary phone support staff to work with your internal Call Center resources to deal with high-demand scenarios such as software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center team of seasoned information technology professionals offers your customers in Mesa or anywhere in the state of Arizona instant contact with an effective technical support resource with substantial experience delivering telephone-based help and remote diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a crucial contributor to company productivity, and Progent's intent is to fix instead of just document technical problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group offers remote and in-depth consulting support and education in specific business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, custom development, and training services, see Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Mesa, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so your network support is proactive rather than reactive. By exposing emerging trouble spots before they result in downtime, system monitoring can avoid disruptive and costly network breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems that support multiple platforms.
To get in touch with Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Mesa or throughout the state of Arizona, Progent's phone-based network support engineers are ready to deliver effective and cost-effective system support the moment your business needs it. More than a decade of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to fix network problems quickly while eliminating the expense and lost time that comes with on-site service calls.
Even if your Mesa office deals with a regular independent consultant or maintains an in-house IT staff that can handle day-to-day computer issues, Progentís Microsoft certified engineers can still provide an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to solve unexpected network crises or especially tough integration problems.
Benefits of Progent's Network Help for Offices in Mesa
Progent's online IT consulting services enable your Mesa company to enjoy the advantages of on-call, world-class IT support without the cost of managing an in-house IT staff. Your information system will acquire added strategic worth by becoming more available, productive, and protected. Benefits to your business include:
- Seamless remote extension of your on-site IT resources
For most companies in Mesa and throughout Arizona, nearby computer support providers, whether consisting of outside consultants or an internal maintenance staff, can solve the majority of technical problems. However, major troubles might spring up when your regular resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your onsite support technicians. In these instances, Progent's on-call service experts offer an easy, quick, and affordable way to augment your regular help and to pass on valuable knowledge to increase your ability to resolve downstream problems in-house.
- Reduced Reliance on Freelance Service Providers
For IT support, smaller businesses commonly depend on independent freelance consultants. Although freelance service people carry smaller internal costs than larger service firms and can afford to charge lower rates, they are often overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the lack of backup help may require your business to wait for assistance during an IT crisis. As your network grows, network downtime and trouble with critical software are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service expertise to make sure your network remains up and running.
- Create a Scalable Basis for Seamless Expansion
Organizations typically begin with an IT system created on a modest budget. Lacking a robust framework, slap-dash repairs can get thrown on top of an unstable foundation. As a company grows, reliability and expandability issues can hinder the success of the organization. Such badly designed environments require careful analysis, intelligent long-term planning, and wide technical knowledge to evolve to a system infrastructure able to offer the stable foundation to meet vital business requirements and facilitate future growth.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller offices need guidance and technical training to negotiate an ever more complicated maze of technology alternatives available for promoting business growth and improving productivity. Businesses hardly need a network engineer who is trying to sell a specific vendor's technology. IT consulting and product selling can lead to a scenario where the proposed
solution is built around a profitable product rather than the genuine requirements of a client. Progent avoids these conflicts by selling just services rather than products. This enables Progent to align IT consulting with the best needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical background, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, in the trenches of network service, executing a broad variety of IT tasks for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This means that you get not just expert IT help, but also a consultant with proven approaches for using technical knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises visits per minute. Consequently, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no monthly commitment for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you will not be forced to allow minor problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer scant documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to every customer. The discipline of detailing and organizing support records results in more effective service and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.