Fast and Affordable Remote Troubleshooting for Mesa Information Networks
Immediate Remote Help for Mesa SystemsFor companies in Mesa or anywhere in the state of Arizona, Progent provides remote help for information systems powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex networking issues, as well as the services of CISA and CISSP-qualified security consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers offer excellent leverage because they have the practical experience and have access to the advanced tools needed to resolve the majority of information system problems quickly. This lowers immediate expenses because solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally in indirect costs by minimizing or eliminating network downtime and associated costs due to business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting experience is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent bills per minute for phone assistance, so you pay just for the support that you receive. Unlike typical online support companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing save you from situations where speedy. minor solutions manage to end up as major bills. Progent's skill at handling problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested processes that promote the maximum level of effectiveness for remote help and repair for information networks of any size. Progent provides safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's remote service group to communicate with your environment remotely without violating corporate security.

Progent's proven service database application stores extensive histories describing all service that Progent's customers have received. Progent's staff engineers have access to the details of assistance delivered to every client by any Progent consultant. This database of anomalies and fixes is stored as a quickly exploitable internal knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft open up other massive technical knowledge bases and allow quick response from manufacturers' in-house product engineers so Progent's remote consulting specialists can arrive at the most efficient solutions in the least time.

Remote technical services available from Progent to clients in Mesa and anywhere in the state of Arizona include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's leading corporations. Progent's ProSight line of network management outsourcing services covers all key facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your Progent consultant so all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:

  • Help Desk Support
    Progent's Help Desk programs for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent’s Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution based on the top PSA tool for managing service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center team of experienced network professionals provides your customers in Mesa or anywhere in the state of Arizona fast access to an effective technical support group with substantial background providing phone support and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial enabler of business performance, and Progent's intent is to fix instead of simply report network issues.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Experts Team provides remote professional consulting expertise and training in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for familiar Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Mesa, or anywhere in the state of Arizona, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your environment so that your network maintenance is proactive and automated. By spotting potential trouble spots before they result in downtime, proactive monitoring can minimize stressful and costly network breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that support a variety of operating systems.
How Your Mesa Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Mesa or throughout the state of Arizona, Progent's online network support engineers can provide professional and economical system help whenever your company has to have it. More than 15 years of delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to solve computer problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.

Even if your Mesa office relies on a regular freelance consultant or maintains an in-house IT staff that know how to deal with typical network problems, Progent’s Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to fix sudden network emergencies or especially complex integration projects.

Benefits of Progent's IT Support for Companies in Mesa
Progent's remote technical help services enable your Mesa business to experience the benefits of timely, enterprise-class network support without the expense of managing an in-house IT staff. Your information system will acquire greater strategic value by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

  • Seamless virtual expansion of your local support resources
    With most offices in Mesa and throughout Arizona, local computer service resources, whether consisting of freelance consultants or a full-time IT staff, can solve the majority of technical issues. However, major troubles might spring up when local resources are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your usual service personnel. In these instances, Progent's online support professionals provide an easy, quick, and affordable solution to augment your local resources and to transfer valuable information to improve your capability to deal with future problems locally.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller businesses commonly depend on independent freelance service providers. While freelance service people have less internal costs than big consulting firms and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the lack of reserve help may require your business to go without help during an IT crisis. As your company expands, network downtime and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve service expertise to make sure your IT system is always up and running.

  • Create a Solid Basis for Smooth Growth
    Businesses often start with an IT system implemented on a shoestring budget. Lacking a robust framework, band-aid fixes can get piled on top of an unstable foundation. When a company grows, stability and expandability problems can impede the productivity of the organization. These badly built systems require proper assessment, smart long-term planning, and wide IT expertise to evolve to a system infrastructure that can provide the stable foundation to handle vital business requirements and facilitate future growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller offices require advice and technical training to negotiate an ever more complex maze of product options available for promoting business growth and improving efficiency. They do not need a network consultant who is trying to earn a commission on a certain vendor's products. Network consulting and product sales can result in a scenario where the proposed solution is designed around a predetermined product instead of the genuine requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to match technical expertise with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT experience, fine tuned remote support tools, and understanding of enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.