Fast and Affordable Online Technical Support for Mesa Arizona Computer Networks
Urgent Online Support for Mesa NetworksFor organizations located in Mesa Arizona, Progent offers online technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support experts offer excellent value because they possess the real-world background and are equipped with the advanced technology needed to resolve the majority of network issues quickly. Efficient support reduces direct expenses because service calls use up minimal billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally with incidental costs by minimizing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting know-how is especially helpful in environments that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.

Progent's billing policy for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay only for the services that you receive. Unlike many remote service firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing eliminate situations where speedy. minor repairs manage to end up as major bills. Progent's skill at solving problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and proven processes that ensure the highest degree of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent provides secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's online support team to interface to your system remotely without compromising network security.

Progent's powerful service database system maintains extensive records of all support that Progent's customers have been provided. Progent's staff consultants have access to the history of assistance rendered to every Progent client by any Progent engineer. This history of problems and fixes is organized as a readily searchable support database that permits Progent's remote technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft open up additional extensive technical support databases and allow priority response from vendors' internal product engineers so Progent's online consulting specialists are able to determine optimal resolutions in the least time.

Remote support provided by Progent to businesses in Mesa Arizona include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services covers all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their networking appliances like routers, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Billing rates for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special areas of information technology enables clients to execute major initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Help Desk Call Center or revamping your established organization, evaluating or customizing Call Center application software to handle the particular demands of your company, or providing temporary phone support personnel to work with your in-house Help Desk resources to handle demanding events like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Call Center team of veteran network consultants provides your computer users in Mesa Arizona quick communication with a reliable technical support group with years of experience delivering phone consulting and online repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center the reputation as a major enabler of company productivity, and Progent's policy is to resolve instead of just record network problems.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Group offers phone-based and in-depth engineering expertise and education in special business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Mesa Arizona online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your business so your IT maintenance is proactive rather than reactive. By detecting emerging issues before they grow into network outages, system monitoring can head off disruptive and expensive network failures. Progent can also assist with system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks based on multiple OS platforms.
How Your Mesa Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Mesa Arizona, Progent's phone-based network support specialists are ready to deliver expert and economical system support the instant your company has to have it. Long experience offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to fix network problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Mesa office works with a regular freelance support technician or employs a full time IT staff that can deal with typical network issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to address sudden network crises or particularly complex integration problems.

Features of Progent's Online Computer Services for Mesa Arizona
Progent's phone help, remote troubleshooting, network security consulting, and system administration services give businesses in Mesa Arizona unparalleled leverage for your IT investment. Whether you need occasional phone help and remote network repair or ongoing Help Desk support and network administration, Progent's experts can deliver your office world class network support while allowing you to avoid the expense and hassle of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical experience, refined support software, and understanding of corporate IT enable companies to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

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    Progentís data center support services are intended for companies with hardware housed at IDCs or data center colo hosting sites and in need of timely in-person assistance at the colocation site plus remote help from Microsoft and Cisco Premier Certified experts. Progent offers a complete array of data center and data center and colocation consulting services such as system topology analysis, Windows and UNIX server integration and maintenance, tech support for server and communications networking, development and installation of fault tolerant systems, defining and deploying layered security defenses, firewall configuration and troubleshooting, configuring load balancing environments, and planning fault tolerant server clustering systems.

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    Cisco's wireless VoIP phones are industrial-grade wireless devices intended for workers who are on the move within campus, hospitality, retail or other environments where IT management requires portable phones that offer more control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of mobile communications. Successful integration of Cisco's wireless IP phones typically requires that IT teams configure and optimize many components of your Wi-Fi environment including wireless access points, routers and switches, wireless LAN controllers, and management tools. Progent's certified consultants can provide remote and onsite assistance to help your organization build and manage a Cisco wireless VoIP phone solution by delivering integration services that can range from troubleshooting the set up of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing services for updating the wireless architecture of a campus.

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    Progent provides small organizations a pair of specially designed security evaluation packages that include, at a preset price, remotely managed inventory scans of your security profile which are analyzed by professional security specialists who interpret the data collected by the remote scan, present objective summaries of your current security vulnerability, and offer suggestions for remediation. Progent offers two complementary network security inventory packages for external and internal security testing that are priced to fit the budgets of small companies while providing enterprise-quality evaluations of your IT network's exposure to attack.

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    Progentís high availability interoffice connectivity and fault tolerant network connection professionals can help small organizations create non-stop Interoffice connectivity via fully redundant system architectures featuring automatic failover. Progentís CCIE engineers can design and implement high-availability Inter-office connections based on zero-downtime EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and transparent fail-over offers affordable non-stop interoffice networking.

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    NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with synchronous replication to provide fast, zero RPO disaster recovery (DR) between sites that are as far as 185 miles (300km) apart. Progent's team of seasoned IT consultants can help you to design, configure, manage, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that meets your functional requirements and budget. Progent can ensure you adhere to leading practices for installing your MetroCluster environment by providing guidance with procedures such as assigning disk pools and shelf IDs, arranging aggregate and plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, designing a tiebreaker, designing a TCP/IP configuration replication network, and testing your disaster recovery solution to show adherence with industry standards and regulatory mandates.

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    Before Progentís Microsoft Operations Manager solution, system problems were approached reactively, once workers were impacted by them. With the benefit of proactive, computer generated alerts and trend analyses created by MOM, Progent can now ward off server troubles before they grow to be serious enough to impact network uptime. Thanks to MOM, Progent can resolve potential problems before clients know that the problems exist. Progent offers help for MOM 2005 and MOM 2000 to offer small business IT systems enterprise-class service continuity, safety and performance.

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    Progent's service specialists in Mac and Microsoft Windows technology can show you how to integrate Apple Macintosh and Windows systems into seamless networks with full sharing and collaboration functionality. Allowing efficient co-existence among a mix of servers and workstations powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and background with Mac and Windows technology. Progent's background in Microsoft and Macintosh consulting makes it possible to provide world class assistance to businesses that rely on these platforms to keep their strategic edge. Progent's consultants can also assist you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.

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    Cisco's security and remote connection technology for small businesses provide a comprehensive range of easy-to-administer security solutions to help protect your local and remote information system. Cisco's VPN line includes routers, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's professional staff of consultants includes experienced specialists with Cisco Certified Internetwork Expert and CCNP certifications who are able to help your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security solutions that fit most closely with your business objectives.

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    Progent's Cisco-certified Wi-Fi networking experts can provide online and on-premises consulting and troubleshooting services to help your organization to design, configure, administer, tune, and repair Wi-Fi networks that utilize Cisco's Meraki APs. Progent's consultants can also help you to design and implement hybrid networks that integrate local and cloud-based resources and that deliver easy access, enhanced protection, unified management, and consistent performance for all your wired and wireless devices.

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    Colocation sites make it possible for businesses to share enterprise-class data centers for hosting computer hardware that runs critical applications. Progent's Microsoft and Cisco certified consultants can assist your small business with all aspects of your colocation program such as selecting and moving to a colocation site, designing system topology, defining hardware, on-premises and on-line maintenance, setting up remote system administration, and education your support staff.

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    Microsoft SQL Server 2008 delivers powerful, standardized tools to computer professionals as well as to network users, lessening the complexity of designing, deploying, administering, and using company information and analytical programs in environments ranging from mobile devices to enterprise information systems. The sophistication and integration requirements of Microsoft SQL Server 2008 require an IT consulting firm with real-world experience and broad knowledge in planning and building information-based, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET environment.

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    Progent can provide advanced remote support services to help businesses integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration services that include Microsoft Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.

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    Progentís Microsoft certified consultants provide small and medium size businesses enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to deliver critical software rapidly and automatically to appropriate workers, lower product costs and adhere to licensing agreements by determining patterns of usage, improve Windows security by increasing your knowledge of weak points and by installing critical patches, manage your external workforce through accepted standards independent of connection or geography, and lower operational costs by fully utilizing the administrative capabilities incorporated into Windows. Progentís SMS engineers can help you use SMS economically for automated software and application installation, security patch control, and resource monitoring management including software and appliance inventory.

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    Progent's Cisco CCIE-certified IP phone and video IP phone consultants can help you to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from discontinued VoIP devices to the newest media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Cisco Unified CM, formerly known as CallManager, or with Unified CM Express to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Unified CM applications that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent can deliver expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP gateways, installing Cisco ISR routers with CUBE VoIP networking support, and designing Cisco UCS server clustering and Cisco SRST solutions for high availability.

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