Fast and Affordable Remote Technical Support for Mesa Computer Networks
Urgent Online Technical Support for Mesa NetworksFor companies located in Mesa or anywhere in Arizona, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote support to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging infrastructure problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting jobs.

Progent's online support experts provide exceptional value because they possess the practical background and have access to the sophisticated tools necessary to solve most information system issues quickly. Efficient support reduces direct expenses because solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves even more in indirect expenses by reducing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive remote consulting know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote support is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you pay only for the support that you receive. In contrast to many online service companies, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid scenarios where fast repairs manage to turn into substantial bills. Progent's penchant for disposing of problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested processes which allow the maximum level of efficiency for online help and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's online support team to interface to your network without compromising corporate security.

Progent's proven service reporting application includes extensive records for the support that Progent's clients have been provided. Progent's authorized service personnel have access to the history of assistance rendered to each customer by every Progent consultant. This history of issues and resolutions is structured as a quickly searchable proprietary knowledge base that enables Progent's remote technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft make available additional vast technical support databases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to determine the best solutions in the least time.

Remote technical support services available from Progent to customers in Mesa and throughout the state of Arizona include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special fields of information technology enables clients to execute major initiatives economically and on time. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk service offerings for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for organizations who lack the resources to assemble and manage an in-house Help Desk Call Center but who need quick access to a reliable Help Desk with professional telephone support as well as the ability to escalate complex problems to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or revamping your established organization, identifying or enhancing Help Desk software products to address the unique needs of your company, or providing occasional online staff to supplement your in-house Help Desk Call Center team during unusually busy events such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Call Center staff of experienced network consultants provides your customers in Mesa or anywhere in the state of Arizona quick assistance from a reliable network service resource with substantial experience delivering phone help and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial enabler of business performance, and Progent's goal is to solve rather than simply record technical issues.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts Team offers phone-based professional engineering expertise and training in key application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Mesa, or anywhere in the state of Arizona, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your business so that your computer support is proactive and automated. By detecting emerging trouble spots before they expand into full-scale emergencies, proactive monitoring can avoid inconvenient and expensive information system crises. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments that incorporate multiple platforms.
How Your Mesa Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Mesa or anywhere in the state of Arizona, Progent's phone-based computer support engineers are ready to provide professional and cost-effective IT support whenever your company needs it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online access tools to fix computer problems quickly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Mesa office works with a regular freelance consultant or employs a full time IT staff that can handle typical network issues, Progentís Microsoft certified consultants can offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to handle sudden system crises or particularly complicated integration problems.

Details of Progent's Remote Network Support for Mesa
Progent's online help, Internet-based repair, network security expertise, and system management services give offices in Mesa or anywhere in the state of Arizona the greatest leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk Call Center support and network administration, Progent's experts can provide your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT expertise, fine tuned remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on professional background, at the front lines of IT service, executing a broad range of IT projects for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not only expert technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits by the minute. Consequently, you pay just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for services delivered during regular business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick repairs so you will not be forced to allow less critical problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports transmitted by each consultant to each customer. The practice of detailing and organizing service records results in more effective service and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few support firms to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly service disruptions.
How Does My Business Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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