Fast and Affordable Online Troubleshooting for Mesa Networks
Immediate Remote Technical Support for Mesa SystemsFor companies in Mesa or anywhere in the state of Arizona, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide exceptional value due to the fact that they have the real-world experience and have access to the sophisticated tools necessary to resolve the majority of information system problems rapidly. This reduces direct costs because service calls require minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your company benefits even more with indirect expenses by reducing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive remote consulting know-how is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for online support is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you pay only for the support that you actually get. Unlike many remote support firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent scenarios where quick solutions somehow turn into substantial tabs. Progent's skill at dealing with technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized tools and field-tested methodologies that allow the highest degree of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent provides protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to connect to your computer system without compromising corporate security.

Progent's proven technical support reporting application includes thorough records of the service that Progent's clients have been provided. Progent's team engineers have the benefit of the details of services provided to each Progent customer by any Progent consultant. This archive of anomalies and repairs is stored as an easily accessible support database that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft make available additional massive technical support databases and permit fast response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to come up with the most efficient solutions quickly.

Online technical support services available from Progent to customers in Mesa and throughout the state of Arizona include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology used by many of the industry's top corporations. The ProSight suite of network management outsourcing services covers all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital files, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are ideal for organizations who don't have the resources to build and maintain an internal Help Desk Call Center but who want quick communication with an efficient Help Desk with professional phone assistance plus the ability to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Call Center is intended for larger companies and serves as a transparent reinforcement of your current Help Desk resources. Progent's Virtual Call Center can operate as a an escalation resource for complex computer system issues, or be ready in those situations when your regular service providers are overwhelmed.

    Progent's Help Desk staff of veteran network consultants provides your customers in Mesa or anywhere in the state of Arizona fast access to a large support group with extensive experience offering phone consulting and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a key enabler of company success, and Progent's goal is to resolve instead of simply document network issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff can supply remote and in-depth engineering support and education in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Mesa, or anywhere in the state of Arizona, online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they grow into network outages, remote monitoring can head off inconvenient and costly network failures. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks that incorporate multiple OS platforms.
How Your Mesa Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Mesa or throughout the state of Arizona, Progent's online network support engineers are ready to deliver expert and affordable IT support the instant your organization needs it. More than a decade of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix network problems quickly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Mesa organization relies on a local freelance consultant or maintains an in-house IT staff that know how to deal with typical network issues, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the expertise to deal with unexpected network emergencies or especially complicated integration projects.

Benefits of Progent's Network Help for Organizations in Mesa
Progent's remote network troubleshooting services enable your Mesa company to experience the benefits of on-call, enterprise-grade network support without the expense of managing an in-house IT organization. Your network will acquire greater business value by being more available, efficient, and protected. Advantages to your business include:

  • Convenient remote extension of your on-site IT resources
    With most organizations in Mesa and throughout Arizona, local network service resources, whether made up of outside consultants or a full-time IT staff, can solve the majority of network issues. On the other hand, serious problems may spring up when your regular support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local service people. In these situations, Progent's online service professionals offer a convenient, quick, and affordable way to supplement your regular help and to convey useful information to improve your capability to resolve future issues in-house.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller offices commonly depend on independent freelance service providers. Although freelance service people have smaller overhead than big service firms and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the lack of fallback personnel may force your company to go without help during an IT crisis. As your business grows, system downtime and problems with critical software become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of reserve service expertise to insure your network remains available.

  • Create a Scalable Foundation for Smooth Growth
    Organizations often start with an information architecture created on a shoestring budget. Lacking a robust framework, band-aid repairs often get thrown on top of a shaky foundation. When a company grows, reliability and scalability issues can hinder the productivity of the business. Such badly designed environments need careful assessment, smart strategic planning, and wide IT knowledge to upgrade to a network infrastructure that can deliver the stable foundation to handle vital business requirements and ease downstream growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller organizations need advice and technical training to navigate through an increasingly complicated maze of product alternatives available for promoting business growth and improving efficiency. These companies do not need a computer consultant who is trying to resell a specific vendor's technology. Network support and product selling can result in a situation where the proposed solution is built around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align technical consulting with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical background, refined support software, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Begin Getting Remote Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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