Immediate Online Technical Support for Mesa Computer Networks
Fast Phone Support for Mesa SystemsFor organizations located in Mesa or anywhere in Arizona, Progent provides remote help for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.

Progent's online technical support experts offer exceptional leverage because they possess the practical experience and are equipped with the sophisticated technology required to resolve most network issues quickly. Efficient support lowers direct costs since service calls require minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization saves even more with indirect expenses by minimizing or eliminating network downtime and associated losses stemming from business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced remote consulting experience is particularly important in environments that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike many remote service firms, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor fixes somehow turn into big bills. Progent's penchant for dealing with technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and proven methodologies that allow the maximum level of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's Technical Response Center to communicate with your company's environment remotely without breaching network security.

Progent's advanced technical support reporting system maintains thorough records describing the support that Progent's customers have been provided. Progent's staff engineers have access to the history of services delivered to each client by every Progent engineer. This history of trouble tickets and fixes is structured as a conveniently retrievable support database that enables Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft open up other extensive technical support databases and allow priority access to manufacturers' internal support staff with the result that Progent's online consulting specialists can arrive at optimal resolutions promptly.

Remote technical support services provided by Progent to customers in Mesa and anywhere in the state of Arizona include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. The ProSight series of network management outsourcing services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Call Center support alternatives for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for companies who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who require fast response from an effective Help Desk with proficient phone assistance plus the technical depth to escalate complex problems to high-level consultants.

    Progent's Call Center consulting support can guide you in establishing an effective new Call Center or improving your current one, evaluating or enhancing Help Desk Call Center software to handle the particular requirements of your company, or providing occasional phone support personnel to reinforce your in-house Help Desk group during demanding events like software migrations, mass upgrades, or rolling out new business software.

    Progent's Call Center staff of experienced network experts provides your workers in Mesa or anywhere in the state of Arizona quick communication with an effective network service resource with extensive experience offering phone help and remote troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center perception as a major enabler of business productivity, and Progent's target is to fix and not merely annotate network problems.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group can supply remote professional engineering support and training in key business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, custom development, and training for familiar Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, programming, and training services, visit Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Mesa, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so your network support is proactive rather than reactive. By exposing emerging problems before they evolve into full-scale emergencies, automated monitoring can ward off disruptive and costly service breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems powered by a combination of platforms.
How Your Mesa Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Mesa or throughout the state of Arizona, Progent's phone-based computer support engineers can deliver expert and cost-effective IT help the moment your company needs it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to solve network problems quickly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Mesa company relies on a regular freelance support technician or maintains an in-house IT staff that can deal with day-to-day network problems, Progent’s Microsoft certified consultants can still provide a convenient and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to fix sudden system crises or particularly tough integration problems.

Advantages of Progent's IT Support for Businesses in Mesa
Progent's remote network troubleshooting services enable your Mesa organization to have the benefits of on-call, enterprise-level network support without the cost of maintaining an in-house IT staff. Your information system will acquire greater strategic value by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Convenient remote expansion of your local support resources
    For most companies in Mesa or anywhere in Arizona, nearby computer service providers, whether represented by independent consultants or an in-house maintenance staff, can handle the majority of technical problems. On the other hand, IT crises may spring up when local resources are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your local support personnel. In these situations, Progent's online support professionals offer an easy, quick, and economical way to supplement your local help and to transfer useful information to increase your capability to deal with downstream issues locally.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller businesses often depend on independent freelance service providers. While independent consultants have smaller overhead than big consulting firms and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of reserve personnel may force your company to go without assistance during an IT crisis. As your business grows, network unavailability and problems with critical applications are more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of backup service expertise to insure your IT system is always available.

  • Create a Solid Basis for Seamless Growth
    Organizations typically begin with an information architecture created on a modest budget. Without a scalable infrastructure, slap-dash repairs can get thrown on top of a shaky foundation. As a company grows, stability and expandability issues can hinder the success of the business. Such badly built systems need proper analysis, intelligent long-term planning, and extensive IT expertise to upgrade to a system architecture able to provide the stable foundation to meet critical business requirements and ease downstream expansion.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller offices require guidance and technical training to navigate through an increasingly complicated maze of product alternatives available for accelerating business growth and enhancing productivity. These companies hardly need a network consultant who is motivated to earn a commission on a certain vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is designed around a profitable technology rather than the genuine requirements of a client. Progent avoids these conflicts by selling just services instead of products. This allows Progent to align technical consulting with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT expertise, refined support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, in the trenches of IT service, executing a broad range of technical tasks for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This means that you get not only world-class IT help, but also a consultant with field-tested methods for using technical knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person visits per minute. Consequently, you pay just for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast fixes so you will not be forced to permit minor problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each staff member to each client. The discipline of detailing and organizing support activity allows more efficient support and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.