Fast Remote Help for Mesa Computer Networks
Fast Phone Help for Mesa NetworksFor organizations located in Mesa or anywhere in the state of Arizona, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the services of CISSP-certified security experts to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional leverage because they possess the real-world background and have access to the sophisticated technology required to solve the majority of network problems quickly. Efficient support reduces direct expenses since service calls accumulate fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company saves even more with indirect expenses by reducing or avoiding network downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online consulting expertise is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for remote support is designed to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to typical remote service organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing avoid situations where quick fixes somehow end up as big invoices. Progent's penchant for handling problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized technologies and proven processes that allow the highest degree of efficiency for remote technical support and troubleshooting for information systems of any size. Progent provides secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's remote service group to access your network without compromising corporate security.

Progent's sophisticated customer support database application keeps detailed documentation for all support that Progent's clients have received. Progent's authorized service personnel have access to the history of assistance rendered to each Progent customer by every Progent consultant. This archive of trouble tickets and solutions is stored as a readily searchable proprietary knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and working associations with important industry leaders such as Cisco and Microsoft open up other vast technical databases and permit priority access to vendors' in-house product engineers with the result that Progent's remote service specialists are able to come up with optimal resolutions quickly.

Online services provided by Progent to customers in Mesa and throughout the state of Arizona include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the world's leading corporations. The ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that all looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology allows clients to execute critical projects economically and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are well suited for businesses who don't have the budget to support an in-house Help Desk but who need quick access to a reliable Help Desk Call Center with proficient phone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a transparent extension of your current Call Center staff. Progent's Virtual Help Desk can operate as a an escalation resource for the toughest computer system challenges, or be ready in those circumstances when your other support engineers are too busy.

    Progent's Help Desk Call Center staff of seasoned information technology experts gives your customers in Mesa or anywhere in the state of Arizona rapid contact with a reliable network service resource with extensive background delivering phone support and remote repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center the reputation as a significant contributor to business productivity, and Progent's target is to resolve rather than simply record network problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group can supply online and in-depth engineering expertise and training in key application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, programming, and education for Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, custom development, and training services, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Mesa, or anywhere in the state of Arizona, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your IT support is proactive rather than reactive. By exposing possible problems before they evolve into downtime, automated monitoring can head off stressful and costly service breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems powered by a combination of operating systems.
How Your Mesa Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Mesa or throughout the state of Arizona, Progent's phone-based network support engineers can deliver effective and economical system support whenever your business needs it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve network problems quickly while avoiding the cost and lost time associated with in-person service calls.

Even if your Mesa office relies on a local freelance support technician or employs a full time organization that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to solve sudden network crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Offices in Mesa
Progent's online technical help services allow your Mesa organization to experience the advantages of on-call, enterprise-grade IT support without the cost of managing an in-house IT staff. Your information system will derive added strategic value by being more reliable, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your on-site support resources
    For most organizations in Mesa and throughout Arizona, nearby computer service providers, whether made up of outside consultants or an internal maintenance staff, can take care of typical network problems. However, serious problems may spring up when local resources are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual service people. In these cases, Progent's on-call service experts offer an easy, fast, and affordable way to augment your local resources and to transfer useful information to improve your ability to handle downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller companies often rely on individual freelance service providers. Although freelance service people have smaller overhead than larger consulting companies and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of reserve personnel may require your company to go without assistance during an emergency. As your business grows, network unavailability and problems with critical applications become more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve service experts to make sure your IT system stays available.

  • Create a Solid Basis for Seamless Growth
    Organizations typically start with an IT system created on a modest budget. Without a strong framework, slap-dash repairs can get thrown onto a weak foundation. When a company grows, reliability and scalability problems can hinder the success of the organization. These poorly designed environments need proper assessment, smart long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure able to deliver the solid foundation to handle vital business demands and ease future expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller offices require guidance and technical education to negotiate an increasingly complex array of product options available for promoting business growth and improving efficiency. Businesses do not need a network consultant who is motivated to sell a specific vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is designed around a predetermined product rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to match technical consulting with the real interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical expertise, refined support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.