Immediate Remote Support for Mesa Arizona Networks
For organizations in Mesa Arizona, Progent offers remote help for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's online technical support experts offer exceptional leverage because they have the practical experience and have access to the sophisticated tools required to resolve most network problems quickly. Efficient support lowers direct costs because solutions require minimal billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your company benefits additionally with indirect costs by reducing or avoiding system outages and related costs stemming from business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive remote technical support experience is especially valuable for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's pricing model for online help is designed to leverage your IT service investment. Progent bills by the minute for phone consulting, so you pay only for the support that you receive. Unlike typical online support firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing avoid situations where speedy. minor fixes somehow end up as major tabs. Progent's skill at dealing with problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of optimized technologies and field-tested processes that ensure the maximum level of efficiency for remote consulting and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's Technical Response Center to connect to your system without breaching network security.
Progent's sophisticated service database application maintains thorough histories of all service that Progent's customers have been provided. Progent's staff consultants have access to the history of assistance rendered to every Progent client by every Progent consultant. This history of anomalies and fixes is organized as a conveniently accessible internal database that enables Progent's online technical experts to share their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft make available additional extensive technical support databases and allow priority access to vendors' in-house engineering staff so Progent's online service experts are able to come up with the most efficient resolutions promptly.
Remote technical services available from Progent to clients in Mesa Arizona include:
Authorized Windows Support
Progent's Microsoft-certified remote service experts can deliver computer system repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop consulting and support services to help your business to install, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network engineers, and certifies an individual's technical knowledge at the master level. Cisco CCIEs know how to deal with even the most difficult problems encountered in network infrastructure design, installation, administration, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network administration utilities and developing workarounds or locating program updates. Cisco CCIEs offer excellent value because their deep experience enables them to fix problems rapidly. In many instances, less experienced consultants can wrestle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your network via the latest remote support technology in order to provide fast, secure, and economical diagnosis and remediation.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's CCIEs can provide expertise in all of Cisco's market leading selection of infrastructure products by offering consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions that can improve the defenses of your Windows, macOS and OS X, or Linux network against internal or external threats or assist you to recover rapidly following a serious penetration. Security solutions offered by Progent cover comprehensive information security and compliance assessment utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious assaults; integrating firewalls; establishing safe architectures for remote and mobile communication; securing your messaging system against spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support services to help companies of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that utilize local IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote support services to address a broad spectrum of computer technologies such as network architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy administration in networks that incorporate Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older applications to MS Windows or Linux-based solutions. Progent's group-based approach to resolving network problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight portfolio of outsourced network management services covers all critical facets of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that all potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to complete critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Mesa Business Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk Call Center programs for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging issues.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top PSA tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center team of veteran network consultants offers your workers in Mesa Arizona rapid access to an efficient support group with substantial experience offering phone consulting and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a major enabler of business success, and Progent's target is to fix instead of merely track network problems.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff can supply online and in-depth engineering expertise and education in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, programming, and training services, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Mesa Arizona remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your business so that your IT support is proactive and automated. By uncovering possible problems before they grow into crashes, system monitoring can avoid stressful and costly service crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks that incorporate multiple OS platforms.
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Mesa Arizona, Progent's online network support specialists are ready to provide professional and cost-effective system help the instant your business requires it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair network problems rapidly while avoiding the cost and lost productivity associated with on-site support calls.
Even if your Mesa office deals with a local freelance support technician or maintains a full time IT staff that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to fix unexpected network crises or particularly tough integration projects.
Details of Progent's Online Network Services for Mesa Arizona
Progent's phone support, Internet-based troubleshooting, system security expertise, and network administration services offer offices in Mesa Arizona unparalleled leverage for your IT budget. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can deliver your office enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Mesa Arizona and is also ideal for networks in geographic areas that lack consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad array of Microsoft support tools, service databases, and continuing education.
- Per Minute Rates to Reduce Costs
Progent offers remote support on a by-the-minute basis, so you are billed only for the services you use. Progent requires no minimum fee for phone support and asks for no monthly subscription fee for support services delivered during regular working hours. This keeps you from facing big invoices for quick repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide the services of on-staff professionals who have skill in designing, deploying, and supporting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's core support services consist of technology integration, MS Exchange consulting, system security design, and Help Desk Co-management services. Progent's Experts group can provide world-class consulting expertise for critical application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Software Development
MySQL Management Support and Application Programming
Apple Mac Integration
Amazon Marketplace Web Service Software Design and Programming
By offering a full service one-stop resource for IT generalists and application experts, Progent can tailor fast, cost-effective, and thorough IT solutions that align with the special requirements of your company.
- State of the Art Remote Access Software
Secure remote access permits Progent's service professionals to observe precisely what your customers see. This makes it easier to produce fast fixes to issues that could otherwise require a costly onsite visit. Sophisticated remote access tools and experienced technicians combine to enable Progent to repair most network problems rapidly and affordably. Progent is a pioneer in online support and automated network analysis.
- Support for Leading VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24x7 Support for High System Availability
For offices with mission-critical applications, Progent offers optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed especially for budget-constrained companies whose clients require immediate access to a Help Desk Call Center with effective phone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical background, fine tuned support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Getting Online Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, in the trenches of IT service, executing a broad range of technical tasks for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This ensures that you get not just world-class technical help, but also a support engineer with field-tested methods for using computer knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help per minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services delivered during regular business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Businesses who work with trusted independent service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.