Enlarging your telecommuter workforce may have a major impact on network architecture, cybersecurity, and company processes. Progent has two decades of experience helping businesses of all sizes to plan, configure, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Mesa organization to select the appropriate tools and follow best practices in creating and operating a safe virtual office solution for telecommuters that facilitates collaboration and delivers maximum value. Progent offers support services that go from on demand expertise for getting you past occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can help Mesa, Arizona businesses to with any facet of creating a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, security monitoring, backup/restore solutions, and centralized management.
Network Infrastructure for a Remote Workforce
Setting up the network infrastructure needed to support an at-home workforce can be particularly complicated if you must manage a mix of worker-owned equipment such as desktop computers and notebooks, routers, and wireless appliances from an assortment of manufacturers and with a mix of operating systems and firmware levels. Progent's experience delivering online support for both outdated as well as current IT products in remote office venues enables you to make cost-effective use of your existing network infrastructure and provides you with ready access to top-tire consultants for making necessary upgrades. Services offered by Progent to assist your company to implement a high-functioning work-at-home ecosystem include:
IP Voice Integration for Teleworkers
Expanding the business PBX system to include telecommuters is critical to maintaining an effective at-home workforce. A variety of cloud-centric IP voice platforms are popular with small and mid-size businesses to server teleworkers. Many enterprises depend on Cisco's current or legacy products for IP voice solutions. Progent can help organizations of all sizes to plan or maintain a remote VoIP environment that delivers the versatility, convenience and security needed for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to assist businesses tune their current Cisco VoIP systems to support an expanding at-home workforce.
Voice/Video Conferencing for Teleworkers
A wide range of voice/video conferencing products from major technology companies support online meetings, video conferencing, chat, and screen sharing for both onsite users and at-home workers. Many companies utilize multiple products to accommodate their various partners and customers. Progent can help your organization to manage your existing voice/video conferencing ecosystem and optimize the engagement of your at-home employees.
Microsoft Collaboration Software for Telecommuters
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office families, offering a rich ecosystem of applications that deliver a consistent user interface for exchanging information throughout multiple sites and on a broad selection of endpoints. Progent has delivered online consulting services for Microsoft SharePoint and Exchange Server since their first publication and can assist businesses to tune these critical collaboration products to optimize the effectiveness of your remote workforce.
SharePoint uses web entities to allow collaboration and information sharing by providing policy-driven access to data, business processes, and tools for searching through company-wide information silos. SharePoint enables you to build secure portals that enables remote workforce to view and edit aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting services, go to SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, refer to integration consulting services for Microsoft Exchange.
OneDrive is Microsoft’s shared cloud file hosting and synchronization service, similar to GoogleDrive. Remote users can store files to the OneDrive service, and colleagues anywhere can access them securely via a browser. Included with Office 365, OneDrive enables home employees to jointly author documents. Revisions made offline are synced when you reconnect to the Internet. To find out about Progent's consulting expertise for Microsoft OneDrive, refer to Microsoft Onedrive configuration consulting.
Public Cloud Integration Services for Remote Workers
Progent offers affordable online assistance for enabling businesses to build, manage and optimize cohesive hybrid network models that incorporate internal data centers, telecommuters, branch offices, and cloud services. Progent can provide expertise for all modes of public cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers fix problems with public cloud connectivity, identity, and security.
Microsoft Azure is a leading family of cloud services that enables you to use infrastructure, servers, and key apps hosted on Microsoft's extensive cloud. Azure offers more than one hundred cloud-based services including the ability to host Windows and Linux-powered VMs, scalable cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and design data backup and recovery solutions with Azure Backup. Progent can also show you how to create secure access to Azure for telecommuters by setting up and debugging firewall appliances and VPN IPsec tunnels. To find out about Progent's support services for Azure, see Microsoft Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's growing suite of business productivity software and cloud-based services available by subscription. Microsoft apps and services are provided in a selection of bundles intended for users ranging from students and households to major corporations. Progent offers fast and affordable remote access to consultants familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the various subscription bundles offered with Microsoft 365 and configure 365 apps for your telecommuters in a way that delivers top business value. To learn about Progent's support services for Microsoft Office 365, see Office 365 consulting support.
Exchange Online is one of the most popular cloud-based applications in the Office 365 product line. Exchange Online offers the benefits of lower spending for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to run seamlessly with on-premises Exchange environments, enabling customers to build hybrid cloud/onsite information systems. Progent's certified Exchange consultants can provide occasional assistance to get you past challenging IT bottlenecks and can also provide comprehensive project management outsourcing to ensure your remote workers have easy and secure access to your Office 365 Exchange Online deployment. For information Progent's consulting expertise for Exchange Online, visit Microsoft 365 Exchange Online configuration and troubleshooting consulting.
Amazon AWS is a trailblazer in the public cloud computing market and is the industry's biggest provider of cloud services. Progent offers quick and economical online access to cloud connectivity experts who can help your business to plan, implement, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with local data centers and with other public clouds such as Azure. Progent also offers access to Cisco-certified CCIE networking consultants to assist your company to create a high-uptime network model to make sure your employees have a productive computing experience regardless of whether they are working from your main office, a branch office, from home, or on the move. For information about Progent's support services for Amazon AWS, visit Amazon AWS consulting services.
Google Cloud Platform is a leading collection of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help your organization to scale your existing IT assets with the Google Cloud Platform, and Progent's database consultants can help you make your mission-critical apps cloud friendly so your remote workers can take full advantage of Google Cloud Platform services. Progent's consultants can assist your organization to deploy virtual machines on GCP Compute Engine, plan a cost-effective storage solution with Google Cloud Storage, and simplify identity control for telecommuters with Google Cloud Identity. Progent's experts can also help your business to use GCP's management technology to administer and track your GCP environment. For information, see Google Cloud Platform integration services.
Help Desk Support for Telecommuters
A sudden, organization-wide transition to a telecommuter business model, which could be driven by a pandemic or as a component of a disaster recovery plan, can overstretch even a high-performing internal Help Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.
Cybersecurity for Teleworkers
At-home workers commonly use their own equipment and work in a physically unsecured environment. This increases their vulnerability to cyber threats and calls for careful use of security appliances, remote endpoint monitoring, and the creation of policies in compliance with best practices. Progent's veteran team of certified cybersecurity professionals can assist your company to plan, deploy and manage a compliant cybersecurity solution that protects critical data in networks that incorporate telecommuters.
Data Protection for Telecommuters
Data Protection involves backing up and recovering critical data so as to prevent data loss and reduce recovery time and effort in the event of storage system problems due to equipment issues, software glitches, human error, malware, or other causes. Reliable data protection strategies can be particularly difficult to architect and maintain in hybrid environments that incorporate in-house data centers, public clouds, and an at-home workforce.
Unified Management for Remote Workers
Microsoft has renamed and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager provides a centralized environment for safeguarding critical information by managing local, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and software. Remote endpoint devices can be personally owned or company owned. Network admins managing the endpoint computers of at-home workers can use Intune to deploy and authenticate apps on managed devices, push updates and certificates, set up rules for permission to access data and networks, manage passwords, create VPN tunnels, determine how telecommuters share information, set up threat defense, ensure security compliance, and erase sensitive information from lost, stolen or decommissioned devices. Microsoft Intune runs with Apple iOS, Google Android, Windows, and macOS computers. For information about Intune and to find out how Progent can assist your company to use this platform to administer the endpoint computers of your telecommuters, visit Intune teleworker endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM platform that allows network administrators to keep off-premises endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration plus VMware's Horizon virtual application delivery technology for access control, app management, and configuration management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a perpetual license. Key features of Workspace ONE include rapid remote deployment of out-of-the-box notebooks, quick onboarding of new employees, policy setting and enforcement for all categories of endpoints, aggregated management reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud-based products. For details about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Mesa, Arizona company, phone