Mesa At Home Workers Integration Support
Solution Design, Implementation, Management and Troubleshooting Consulting and Support Services
Enlarging your remote workforce can have a significant impact on IT architecture, security, and corporate culture. Progent has 20 years of experience helping SMBs to design, configure, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Mesa company to pick the right technologies and follow best practices in creating and operating a safe virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent offers support services ranging from as-needed expertise for helping you over challenging technical bottlenecks to full project management to help you successfully complete business-critical tasks.
Progent's consultants can assist Mesa, Arizona organizations to succeed with any aspect of building a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, data security, data protection solutions, and centralized management.
Infrastructure for a Remote Workforce
Setting up the network infrastructure required for an at-home work environment can be especially complex if you must accommodate a mix of worker-owned equipment like desktop computers and laptops, routers, and Wi-Fi appliances from various manufacturers and with a mix of OS software and firmware levels. Progent's background providing remote help for both legacy and modern IT products in remote office venues enables you to make cost-effective use of your available network infrastructure and provides you with ready access to expertise for making essential upgrades. Support services available from Progent to help you to create a high-functioning telecommuting infrastructure include:
- Virtual Private Network technology makes it possible to create a safe tunnel for authorized remote employees to use IT assets situated at your corporate datacenter or in a public cloud. Progent can help you to deploy and maintain VPN connections between your at-home workforce and your various IT resources by providing remote VPN configuration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA experts can assist your telecommuters to utilize Cisco's AnyConnect software for safe VPN tunneling for a wide selection of devices such as Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products allow an at-home worker to see and use a remote computer's desktop. This gives IT managers more control over the digital ecosystem of at-home employees and ensures remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers attach at-home computer networks to the Internet and support VPN connections, home wireless networks, and firewall services. Progent can provide top-tier remote consulting for setting up home routers from all major manufacturers. See router integration services from Cisco-certified experts.
- Home Wireless networks, often shared by the whole family and guests, are commonly utilized by telecommuters to connect to their Internet router for work. This can create performance as well as cybersecurity issues. Progent can assist you to mitigate these issues by delivering services like Aironet configuration expertise, Cisco-certified Meraki WiFi installation consulting, and Ubiquiti WiFi AP setup help.
- Internet connectivity solutions affect the speed and availability of connections between at-home workers and the corporate network. Business-critical applications may demand redundant Internet access in case the normal connection breaks. Progent can provide guidance for identifying service providers, picking sensible bandwidth and data volume bundles, and integrating fault-tolerant Internet connections. Refer to Internet access integration services.
IP Voice Integration for Teleworkers
Extending the company phone system to accommodate remote users is critical to maintaining a productive at-home workforce. A variety of cloud-based IP voice platforms are popular with SMBs to server teleworkers. Many larger organizations depend on Cisco's current or legacy products for IP voice management. Progent can help organizations of any size to design or tune a remote VoIP service that delivers the flexibility, transparency and protection required for remote users. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help businesses optimize their existing Cisco IP voice systems to support an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise IP telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and multimedia applications used throughout the network. CUCM manages additional mixed media services like messaging, video conferencing, and customer collaboration networks. For details about Progent's CUCM support, refer to Cisco Unified Communications Manager consultants.
- Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help your company to maintain your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other older VoIP products, see CallManager expertise.
- Cisco IP Gateways enable connectivity with public telephony networks and with clients working outside the corporate perimeter such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco SIP gateway integration consulting.
- Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your WAN architecture to work with these VoIP solutions and deliver online integration and troubleshooting services.
Voice/Video Conferencing for Telecommuters
A wide selection of voice/video conferencing platforms from leading vendors support online discussions, video conferencing, chat sessions, and content sharing for both local users and at-home workers. Many organizations use multiple products to accommodate their different partners and customers. Progent's communications experts can assist your organization to maintain your existing conferencing ecosystem and enhance the experience of your remote workforce.
- Skype for Business is Microsoft's leading unified communications product that supports presence, instant messaging, audio and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can assist you to deploy and maintain Skype for Business clients to accommodate your remote employees. For details about Progent's support services for Skype for Business, see Skype for Business consulting experts.
- FaceTime is Apple's multiuser video calling app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 concurrent users for video sessions. For details about Progent's consulting services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for training. To learn more about Progent's consulting expertise for Webex as well as for additional video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with capabilities that include IP voice and video calling, persistent threaded chat, plus file sharing. To learn more about Progent's consulting expertise for Teams as well as for additional Office 365 apps, see Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these conferencing platforms and assist you to tune your WAN architecture to run them.
Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office families, offering a rich ecosystem of applications that deliver a consistent user experience for sharing information throughout a corporate network and on a broad selection of endpoint devices. Progent has provided online consulting services for Microsoft SharePoint and Exchange since their first releases and can assist your company to tune these critical collaboration products to optimize the effectiveness of your at-home workers.
SharePoint utilizes web entities to facilitate collaboration and information delivery by providing policy-based delivery of content, business processes, and tools for looking through company-wide business data. SharePoint allows you to build secure portals that permits remote workers to view and edit aggregated business intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts. For information about Progent's SharePoint expertise, go to SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, visit planning and configuration expertise for Microsoft Exchange.
OneDrive is Microsoft’s collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. Remote workers can store files to the OneDrive service, and co-workers can access them securely via a web browser. Included with Office 365, OneDrive enables remote workers to jointly author files. Edits made offline are automatically synced when you reconnect to the Internet. To find out about Progent's consulting expertise for OneDrive, see Microsoft Onedrive configuration consulting.
Cloud Integration for Remote Workers
Progent can provide advanced online support for enabling organizations to build, manage and repair cohesive hybrid network architectures that include physical data centers, telecommuters, branch offices, and cloud services. Progent can provide expertise for all types of cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers fix issues with public cloud access, authentication, and security.
Microsoft Azure is a leading platform for cloud software and services that enables you to utilize IT infrastructure, servers, and key apps hosted on Microsoft's massive cloud. Microsoft Azure includes over 100 services services such as the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure Active Directory, and design backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to establish secure connections to Azure services for remote workers by configuring and troubleshooting firewall appliances and VPN tunnels. For information about Progent's support services for Azure, visit Microsoft Azure expertise.
Office 365, rebranded Microsoft 365, is Microsoft's growing family of business productivity software and cloud-based services available on a subscription basis. Microsoft apps and services are provided in a variety of plans designed for customers ranging from students and households to major corporations. Progent can provide fast and affordable online access to experts knowledgeable about Office 365-compatible clients based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to evaluate the various subscription bundles available for Microsoft 365 and deploy 365 applications for your at-home workers in a way that delivers maximum business value. To find out about Progent's support services for Microsoft Office 365, visit Office 365 consulting support.
Office 365 Exchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product product suite. Exchange Online offers the benefits of lower spending for physical infrastructure, simplified management, dynamic scaling, high availability, and other advantages inherent with cloud computing. Microsoft has engineered Office 365 Exchange Online to run smoothly with local Exchange environments, allowing customers to create hybrid cloud/onsite networks. Progent's certified Exchange consultants can provide as-needed assistance to guide you through challenging IT bottlenecks and also offer end-to-end project management outsourcing to ensure your telecommuters have easy and safe access to your Exchange Online deployment. To learn Progent's expertise for Office 365 Exchange Online, visit Microsoft 365 Exchange Online configuration and troubleshooting consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud arena and is the industry's top provider of cloud-based services. Progent can provide fast and affordable online contact with cloud connectivity consultants who can assist your organization to design, implement, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises data centers and with other popular cloud platforms such as Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help you to create a high-availability network model to make sure your employees have a consistent computing experience whether they are working from your headquarters, a branch office, from home, or on the move. For details about Progent's consulting services for Amazon AWS, see Amazon AWS consulting support.
Google Cloud Platform (GCP) is a popular collection of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help your business to extend your current IT assets with the Google Cloud, and Progent's database consultants can help you make your key apps cloud friendly so your remote workers can take full advantage of Google Cloud services. Progent can help your organization to deploy virtual machines on GCP Compute Engine, design an efficient storage solution with Google Cloud Storage services, and streamline access control for remote workers with GCP Cloud Identity. Progent's experts can also help your organization to use GCP's management technology to administer and monitor your Google Cloud ecosystem. To learn, visit Google Cloud Platform consulting support.
Help Desk Support for Remote Workers
A sudden, organization-wide changeover to a teleworker workforce, which could be the result of an epidemic or as part of a business continuity plan, can overstretch even a well-staffed internal Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Support Desk by using Progent's online Technical Response Center team.
- Progent's Standard Support Desk services utilize Progent's nationwide network of online IT support experts along with world-class trouble ticketing and follow-up software to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to monitor or revise their current trouble tickets, enter information, and append screen captures and attachments. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to resolve complex problems. To learn more, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Augmentation Service allows you to supplement your current Help Desk team by sharing responsibilities for Support Desk services transparently between your regular IT support organization and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Call Desk service uses a co-sourcing support solution based on the leading professional services automation (PSA) platform for managing service requests and ticketing, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Help Desk Supplementation Services can help your business to deliver best-in-class IT support to your at-home employees, see Progent's Call Center augmentation Services.
Security for Remote Workers
Teleworkers often run their own computers and work in an unsecured environment. This worsens their vulnerability to cyber threats and demands careful use of firewalls, remote monitoring, and the creation of policies that adhere to leading practices. Progent's seasoned roster of certified data security experts can assist you to design, implement and administer a modern security environment that guards critical information in networks that include telecommuters.
- Firewalls allow you to create a network that can be securely utilized by local users as well as by telecommuters, mobile employees, vendors, clients, and other stakeholders. Modern firewall devices permit you to assign and manage appropriate access rights to various classes of users and to expand your IT network and modify your security as your business evolves and as network attacks become more sophisticated. Progent supports both current and older security devices from all major manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall configuration services, go to firewall configuration and support services.
- Online Endpoint Security Monitoring makes it possible to watch over the various devices used by at-home workers and either block or identify and respond to the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on each protected endpoint device, watching all activity and using advanced behavioral threat analysis to detect new attacks on arrival. When an attack is spotted, ProSight ASM instantly isolates the targeted device from the corporate network to contain the threat. Because the ProSight ASM agent is autonomous, endpoints stay secure even if they are disconnected from the Internet. For more information about ProSight ASM, see remote endpoint monitoring for an at-home workforce.
- Security Audits can evaluate the exposure of your network to all classes of external and local security threats for a network that incorporates teleworkers. Progent can run online, automated security inventory scanning for rapidly and economically detecting a broad range of security weaknesses that can be found over the Internet. Progent's endpoint security audit consulting services, which can be managed by network security experts with top certifications including CISA, CISSP, and GIAC, can assist your business to evaluate your procedures and policies and review your WAN architecture to enable you to implement the highest level of protection for your at-home workers.
Data Protection for Telecommuters
The field of Data Protection involves backing up and restoring vital information in order to prevent data loss and minimize restoration time in case of storage problems resulting from equipment issues, software hiccups, human mistakes, malware, or other causes. Dependable data protection strategies can be especially challenging to design and manage in hybrid networks that incorporate local data centers, public clouds, and at-home workers.
- Backup/Recovery strategies for telecommuters must address multiple kinds of user-owned endpoint devices. Progent offers fast online help from experts knowledgeable about a wide range of platforms for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, tablets and smartphones. Leading backup/restore products supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up data spread across a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that uses cloud-based storage and includes granular restore and centralized management capabilities.
- Disaster Recovery/Business Continuity plans typically envision circumstances that call for a temporary switch to a work-at-home environment. Progent's senior disaster recovery planning experts and business continuity planning specialists can assist your business to create, document and test a DR/BC plan that addresses the process of switching to telecommuting.
Unified Management for Telecommuters
Microsoft has renamed and reshuffled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager offers a centralized environment for safeguarding critical information by managing local, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and applications. Remote endpoint devices can be personally owned or company owned. Network administrators managing the endpoint computers of at-home workers can use Intune to deploy and validate apps on devices, push patches and certificates, configure policies for accessing information and resources, manage passwords, establish VPN connections, control how teleworkers share information, set up threat defense, ensure compliance, and wipe sensitive information from missing, stolen or deactivated devices. Microsoft Intune works with iOS, Android, Windows, and macOS devices. For information about Microsoft Intune and how Progent can help your company to use this platform to manage the endpoint devices of your telecommuters, refer to Intune teleworker endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM platform that allows network administrators to keep off-premises endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management plus VMware's Horizon virtual application delivery technology for authorization control, application management, and configuration management of endpoints. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product via a perpetual license. Key capabilities of Workspace ONE include rapid remote deployment of new notebooks, immediate onboarding of new users, policy setting and enforcement for all categories of devices, aggregated reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud-based products. For details about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE remote device management expertise.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Mesa, Arizona business, call
An index of content::
Computer Consultant Expert Training
24-7 Knowledge Transfer Consultant Services
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Small businesses who work with familiar freelance consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, protected, and productive.
Helpdesk for Telecommuters Online Troubleshooting
Offsite Workers Computer Consultants
Progent has two decades of background helping small and mid-size companies to plan, implement, optimize, manage, and debug computer networks that support remote workers.
64-bit Migration Engineer
Setup and Support 64-bit Server
Progent's Microsoft-certified consultants can help you design, document, carry out, administer, and repair a network-wide move to 64-bit server and client OS software and applications. Progent can help you pilot your 64-bit infrastructure to make sure it supports all of the key 32-bit applications that you want to retain as well as the new 64-bit editions of software you wish to install.
Microsoft Project Server Workflow Training Professional
Microsoft Project Server Reporting Consultant
Progent's Microsoft-certified engineers can provide advanced support in deploying, operating and debugging any edition of Project, Project Server, and Project Online and can deliver a wide range of cost-effective online support services based on proven best practices to help businesses of any size to receive all the benefits of this powerful project management solution. Consulting support offered by Progent include solution design, installation and migration, strategies for safe collaboration among local and offsite users, network infrastructure optimization, and specialized online training classes.
Open Now Antispam Support and Help
Antivirus Setup and Support
E-Mail Guard is a complete service for defending against spam and viruses. E-Mail Guard handles the security and administration of corporate email by providing continually updated spam and virus blocking, policy administration, content testing, and defense against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also features tracking, management and analysis utilities as well as outgoing email testing to let you troubleshoot your e-mail system and specify and enforce company security policy.
VPN Consultant
Remote Troubleshooting Remote Access
Cisco's security and offsite access solutions for small to medium sized businesses represent a full range of easy-to-administer security products to help you safeguard your entire information system. Cisco's Virtual Private Network product family includes switches, firewalls, and Virtual Private Network solutions. Progent's expert staff of consultants includes field-proven engineers with Cisco's Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional certifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security solutions that align best with your business objectives.
Cisco ASA Firewall with Firepower Network Engineer
Online Support Services Cisco Firepower 4000 Series Firewalls
The current ASA 5500-X Family of firewalls with Firepower Services offer significantly more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-certified CCIE network consultants can assist you to manage your current PIX or ASA 5500 security appliances and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, integrate, tune, manage and debug firewall solutions built around Cisco ASA firewalls with Firepower Services.
Remote Workers Cloud Integration Professionals
Urgent Remote Employees Cloud Integration Integration Support
Progent can help small and medium-size organizations to provide their offsite workers with efficient access to cloud resources.
ISA Server Online Technical Support
ISA 2000 Server Support and Setup
Progent’s Microsoft certified consultants offer small and medium sized businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain a full featured application-layer aware firewall that can protect your IT system from attack by external and inside threats. Forefront Threat Management Gateway and ISA Server perform deep examination of Internet protocols such as HTTP, which allows these security platforms to detect many attacks that can elude traditional firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your IT security through expert planning and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified consultants can help your company to configure Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront TMG.
Windows Server 2012 R2 Technical Support Services
Windows Server 2012R2 Server Manager Consulting
Progent's certified professionals can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and migration plans, optimize your infrastructure for local, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT management team, develop a corporate-wide security plan, automate network management, assist with creating applications, and build and test a DR/BC plan.
Professionals MS Hyper-V Virtual Server
Microsoft Hyper-V Server Virtualization Technology Professional
Progent's certified professionals can help you analyze the potential benefits of Hyper-V-based virtualization for your business, conduct pilot implementations to validate Hyper-V's operation with your line-of-business applications, evaluate your network and server architecture for smooth operation with virtualization technology, help you in migrating to Windows Server 2008 and configuring Windows Hyper-V, train your network management staff to monitor and administer Hyper-V, provide expert consulting support for enhancing the security of your virtual machines, design and test disaster recovery processes that maximize system availability, and provide continuing consulting and maintenance including low-cost remote repair and comprehensive Help Desk outsourcing.
Specialists SharePoint Backup and Recovery
Specialists SharePoint 2016 On Prem
Progent's Microsoft-certified SharePoint consultants can provide economical online and on-premises expertise, software development, and debugging services for businesses of any size who want to migrate to SharePoint Server 2016 or SharePoint Online from earlier versions of SharePoint.
Double-Take Availability Technology Consulting
Double-Take Software Availability Consulting Services
DoubleTake/Carbonite Software publishes a selection of tools designed to provide small companies a variety of affordable solutions for replicating and recovering business-critical workloads such as Exchange, SQL Server, Blackberry, and Microsoft SharePoint. Progent’s business continuity planning consultants have in-depth experience integrating DoubleTake/Carbonite products into small business IT networks to create a high level of fault tolerance and business continuity capability at a budget-friendly price.
Les Kent has a 35-year history of effective network integration, corporate administration, sales, and operations. He has demonstrated a talent for developing elegant IT solutions in his roles as as a network designer, programmer, project manager, deployment expert, and problem solver for small businesses, new ventures, and global enterprises.
Microsoft Office 365 Webinar Consultant Services
Live Online PowerPoint Training
Progent provides live remote training for popular client applications and environments including Office and Office 365 Excel, Word, Publisher and Visio plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Remote instruction offers the advantages of conventional in-person seminars, including immediate interaction between clients and teachers, but eliminates the expenses of travel and the hassle of trying to synchronize the availability of many trainees. Available to individuals or classes of any size, Progent's live online training permits the teacher to run the class from a remote facility and the students can be dispersed throughout a campus or all over the the U.S. Live online instruction utilizes powerful learning tools like broadcast white boards, electronic hand-raising, and collaborative applications. Sessions can be brief and targeted to specialized subjects or extended in duration and broader in scope.
Nevada Technical Support Organizations
Washington Small Business Network Consulting
Progent’s Technical Response Center offers nationwide remote support for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Certified support professionals provide phone support and remote direct computer access to troubleshoot and resolve network problems quickly and affordably. The scope of technical expertise available from Progent's team of country-wide service professionals allows Progent to escalate even the most difficult problems to appropriate experts as required.
Cisco PSTN gateways Computer Engineer
Cisco SIP and CUBE Remote Support
Progent's Cisco CCIE-certified SIP integration experts can assist organizations of any size to design, deploy, maintain, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-based IP PSTN trunks and can provide affordable remote or onsite support to assist companies to move smoothly to an advanced communications environment that delivers accelerated ROI. Progent's certified Microsoft unified communications consultants can help you to configure interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business Server or Lync for connectivity to a SIP PSTN trunk.
Top Rated IT Consulting Microsoft Financial Software
Dynamics GP Power BI Consultant Services
Microsoft Dynamics GP/Great Plains 2010 software is a comprehensive business management platform that integrates data and operations throughout your company, interfaces easily with other applications, and brings together workers, customers and suppliers unrestricted by time or location. Created for small to mid-size businesses, MS Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 provide capability for financials, management reporting, project management, inventory and order control, eCommerce, HRM, CRM, field force automation, manufacturing, retail management, and web-based business services. Progent can help you set up and maintain a robust, secure server and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains consultants to help your business exploit the full power of Dynamics GP 2010.
Cisco VoIP Phones and Jabber Support and Help
Cisco IP Video phones Consulting Services
Progent's Cisco CCIE-certified network infrastructure experts can provide high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.
UNIX, Windows Consultant
Consulting Services Windows and Solaris
Progent's UNIX family support services offer small businesses and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of experience offers you a convenient single consulting firm to help you build and manage a protected and robust mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
System Center 2016 Security and Compliance Specialists
Microsoft System Center 2016 Network Engineer
Microsoft System Center 2016 delivers major improvements for managing hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; unified management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting team offers advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
Remote Computer Support Consultant Services
On-site Support Configuration
For mid-size businesses who need IT consulting services, Progent can deliver an array of options including on-site service, on-line support, phone-based Help Desk, 24x7 support with remote system monitoring, temporary staffing, business relocation support, application development, and expert consultation. For midsize businesses in California or other regions covered by Progent's onsite consultants, Progent provides expert on-premises help for solving network problems rapidly and affordably.
Cisco Certified Experts Fault-tolerant Data Centers Services
Fault Tolerant Internet Data Center Professional
Progent's Data Center professionals can show you how to identify high availability data centers that match the particular requirements of your business. Fault tolerant co-location sites are especially attractive to small organizations due to of their low cost and convenience in comparison to taking a do-it-yourself approach. Attempting to design an in-house data center that offers even a minimum degree of fault tolerance is too expensive for typical small businesses. Progent can help you reap all the benefits of high availability data centers and 24x7 colo sites by providing a full range of engineering and support services.
Microsoft and Cisco Certified Expert Tracking Service Costs Information Technology Consulting
Service Reports Consultant
Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support firms who offer minimal documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation sent by each staff member to every customer. The practice of documenting and archiving service records allows more effective support and avoids a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Technical Support iPhone VPN
Support Outsourcing iPhone Citrix
Progent offers affordable remote assistance to assist your business to design, configure, and troubleshoot any aspect of your iPhone and Windows integration solution and is available for quick jobs to help you through specific technical bottlenecks or major engagements to help you finish large-scale projects on time and within budget. Progent has experience in local, cloud-centric, or hybrid environments and can help you build or support a highly available, secure and scalable infrastructure that is best suited to your computing model. Progent also offers remote or on-premises training to help manage and use your iPhones and iPads in a secure, collaborative environment that optimizes the strategic value of your information system.
Microsoft SQL Consultancy
SQL Programming Firms
SQL Server 2000 is a rich, web-aware database and data analysis solution that enables the fast creation of cutting-edge high-end applications that can give your business a significant competitive advantage. SQL Server provides core support for XML and the ability to query across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET environment.
Expert Microsoft Certified Network Consultants MS SQL
SQL Reporting
Progent's Microsoft-certified SQL Server application developers and database administrators can provide online expertise to assist organizations of all sizes to build, manage, and maintain applications powered by Microsoft's SQL Server platform and Microsoft's .NET framework. Progent's SQL Server consultants offer help with any facet of the application life cycle in environments that range from small business or departmental databases to N-tier VLDB applications and data warehousing.
Solaris Remote Technology Professional
Linux Online Consultants
Progent offers national remote technical support and troubleshooting services for businesses that operate Sun Solaris networks or whose IT systems feature a mix of Sun Solaris and Microsoft products. Online technical support offers maximum return for your information technology budget by preserving user productivity and limiting the time billed for network analysis and repair. Sophisticated online support technology and skilled service specialists and engineers allow Progent to handle most IT problems without wasting time and money by traveling to your site. In the vast majority of cases your IT issues can be remediated by telephone or through a mix of phone support and remote access. Progent can make available Cisco certified CCIE network engineers and CISM certified security professionals to help with the most difficult system issues.
Best Integration CIO
CIO Consultants
Progent can supply small businesses with an information management expert who can function as a part-time CIO. This part-time Chief Information Officer can provide long-term direction to help you deploy appropriate technology to improve business operations so they match more closely with your business objectives. Your company can create and implement a well conceived IT strategy without absorbing the cost of a full-time Chief Information Officer.
Computer Service Companies Progent's Management Team
Configuration Progent Management
Progent's management team includes seasoned veterans with decades of experience delivering network consulting services, troubleshooting, and strategic IT planning to organizations ranging from startups to Fortune 500 companies. Great service requires great personnel, and Progent is proud to have put together a management staff able to provide customers with the top service value in the industry.
Specialist ISA Server
Technology Professional ISA Server
Progent's certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 experts can help you to design, deploy, and manage a configuration of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your information system that delivers the firewall protection, speed and ease-of-use that your business needs.
Online Office Access Training Small Business Network Consulting Services
Online Microsoft Publisher Training Server Help
Progent offers customized online training for popular client applications and environments such as Microsoft Office Excel, Word, PowerPoint and Project plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote training provides the benefits of conventional physical classroom seminars, including instant interaction between students and trainers, but eliminates the costs of transportation and the hassle of trying to accommodate the schedules of multiple workers. Offered to single students or groups of any size, Progent's live online instruction permits the instructor to conduct the class from an online facility and the clients can be dispersed across an office or all over the the U.S. Live online education deploys proven teaching tools like broadcast white boards, real-time questions, and shared applications. Classes can be short and personalized to specialized subjects or longer in duration and broader in coverage.
SQL Server 2019 Big Data Cluster Professional
SQL Server 2019 Standard Consultants
Progent's certified SQL Server 2019 experts can assist your organization to assess the business case for upgrading to SQL Server 2019 and can deliver rapid remote or on-premises access to consulting experts in solution design and integration, application programming, database administration, and network security.
Network Health Evaluation Consultant
ProSight Network Health Review Consulting
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner and safer Active Directory environment. Both versions also offer the long-term advantages of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include lower-cost network management, better compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime.
Migration Consultants Exchange 2003 Server
Exchange Server 2003 Upgrade Consultant
Progent's expert consultants can help you define and implement a smooth in-place Exchange Server 2003 upgrade plan that avoids network downtime, simplifies ongoing support requirements, and makes your Exchange Server 2003 easy to manage. For complex multi-server or multi-site migrations, Progent has the background to complete your project rapidly and economically. Progent's Microsoft Exchange 2003 support, troubleshooting, and consulting offerings include expertise with the configuration of third-party enhancements of Microsoft Exchange 2003 Server that are best aligned to your business goals.
Fault Tolerant Branch office Network Network Consultant
Remote Troubleshooting Fault Tolerant Interoffice Connectivity
Progent’s non-stop interoffice connectivity and 24x7 system infrastructure consultants can help small organizations create zero-downtime Interoffice connectivity through redundant networks with transparent failover. Progent’s Cisco Certified Internetwork Experts can plan and implement ultra-reliable Inter-office networks supported by zero-downtime EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how multi-path connections and transparent fail-over offers affordable non-stop interoffice networking.
System Center MOM Professionals
Network Consultant Comprehensive Event Management
Progent's Microsoft-certified consultants have more than 10 years of experience planning, implementing, optimizing and repairing SCOM environments and offer organizations of any size advanced remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to plan a topology for System Center 2012 Operations Manager servers that provides the performance and resilience needed to watch over your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also help you to import and customize SCOM 2012 management packs according to industry best practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or onsite technical support to help you to fix critical problems detected by Microsoft SCOM 2012.
Developer Firms ERP
Macola Development Company
Progent can provide you with application developers who can modify your Microsoft Dynamics ERP, MRP, and financial system packages to match your unique business needs. Progent’s Microsoft-certified support experts provide experience in Microsoft Dynamics AX ERP Software, Microsoft NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also provides custom e-Commerce consulting support for safe, corporate-wide resource sharing as well as interfacing with Customer Relationship Management applications.
24 Hour Wireless Case Study
Top School Wireless Case Study
Progent delivered a wireless integration solution that allowed a school to increase efficiency and avoid the ongoing costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for interfacing separate locations as far as 2.5 miles apart and can reach even greater ranges. This wireless alternative provided better performance and dependability than recourse to amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz band it provided immunity to local interference.
Proxim Tsunami Wireless Case Study
Building to Building Wireless Example Application
Progent provided a wireless networking environment that allowed a school to increase productivity and avoid the ongoing costs of a dedicated link. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is intended for connecting remote locations up to 2.5 miles apart and can reach even greater distances. This wireless alternative offered improved performance and reliability than recourse to amplifying the 802.11b wireless network, and because it utilizes the 5.8Ghz spectrum it provided protection against outside interference.
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