For small and midsize companies located in Mesa Arizona, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided remote support to companies in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to help with advanced security design and disaster recovery planning.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical background and the sophisticated tools to solve most information system problems quickly. Efficient support lowers immediate costs since solutions accumulate a smaller number of billable minutes. Online support also eliminates the expense of sending a consultant to your location. Your company benefits even more in indirect costs by minimizing or eliminating system downtime and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical online service companies, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for billing do away with situations where fast solutions manage to end up as substantial tabs. Progent's skill at solving technical issues quickly translates into your business saving cash.
Progent's Online Support Technologies
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that promote the highest degree of effectiveness for remote technical support and repair for small company computer systems. Progent offers safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access permits the staff of Progent's Technical Response Center to interface to your system without compromising network security.
Progent's highly evolved customer support database application stores detailed documentation of the support that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of services rendered to each customer by any Progent engineer. This database of anomalies and fixes is organized as an easily retrievable support database that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft permit access to additional vast support databases and allow priority access to manufacturers' internal support staff with the result that Progent's remote service experts are able to come up with the best solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Mesa Arizona or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's remote support engineers offer certified skills in a comprehensive array of technologies. This breadth of IT skills permits Progent's consultants to manage practically any emergency that may occur in a small business information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Professional.
To provide assistance to clients with multi-platform networks, Progent also provides the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based services available from Progent to small businesses in Mesa include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a wide array of information technology including system infrastructure, messaging systems, network and operational security, UNIX and Windows coexistence, VMware technologies for server consolidation and easy management, and transitioning from older applications to current Windows or Linux-based environments. Progent's group-based methodology for resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can offer emergency phone-based help for diagnosing anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network professionals, and certifies a person's networking skills at the master level. Cisco CCIEs can deal with the most stubborn challenges encountered in network infrastructure planning, deployment, management, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs offer exceptional cost-effectiveness because their broad expertise allows them to resolve the most complex problems quickly. In typical cases, less qualified consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers quick telephone contact with a Cisco CCIE so you can get timely support for serious network infrastructure problems that are lowering business productivity but are beyond the scope of your ordinary computer maintenance personnel. Progent's CCIE support experts can tie into your network by means of the latest remote support tools in order to perform quick, safe, and economical analysis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling selection of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN technology.
Certified MS Windows Support
Progent's Microsoft-certified online service engineers can deliver computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help your company with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and configuration, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of remote desktop support services such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of system protection solutions to bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist your business to recover quickly after a serious breach. Security services available from Progent cover comprehensive security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast cleanup after malicious assaults; installing firewalls; establishing secure mechanisms for remote and mobile communication; protecting your email infrastructure against spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help organizations of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine physical resources as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent offers the skills of world-class remote consulting professionals for special IT projects that small companies frequently need. Billing rates for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Mesa Arizona Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for small businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller organizations who don't have the budget to create an internal Help Desk Call Center but who require fast response from an effective Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can support you in establishing an effective new Help Desk or improving your established one, evaluating or enhancing Call Center software to address the special needs of your company, or providing occasional online personnel to supplement your existing Call Center resources to handle demanding situations like software transitions, mass upgrades, or installing new business software.
Progent's Help Desk staff of seasoned network experts offers your workers in Mesa Arizona instant contact with an effective support group with substantial experience delivering phone consulting and online repair service for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center the reputation as a significant driver of company efficiency, and Progent's target is to resolve instead of merely report network issues.
Business Applications Services: Training, Development, and Integration
Progent's Applications Consulting Group provides online and in-depth consulting support and training in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Excel. For more about Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac experts can promote the imaginative elements of Mac computing by providing remote help services and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a large selection of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures such as scanning or digitizing audio/video or setting up an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent offers companies in Mesa Arizona online network and server monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so that your computer support is proactive and automated. By spotting potential trouble spots before they expand into full-scale emergencies, proactive monitoring can minimize disruptive and costly service breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems that support a mix of OS platforms.
To get in touch with Progent about emergency remote help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area