For small and midsize businesses located in Mesa or anywhere in the state of Arizona, Progent provides help for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and disaster recovery planning.
Progent's online support engineers offer excellent leverage due to the fact that they are equipped with the real-world experience and the advanced tools to resolve most network issues quickly. Efficient support reduces immediate costs because solutions require a smaller number of billable minutes. Online support also eliminates the cost of sending an engineer to your site. Your company saves even more with indirect costs by minimizing or eliminating system downtime and related costs stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management.
Progent's billing policy for online help is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike typical remote support companies, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where quick fixes somehow turn into big invoices. Progent's penchant for solving problems efficiently results in your business spending less money.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested processes which permit the maximum level of effectiveness for remote consulting and troubleshooting for small and midsize business information systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the consultants of Progent's online support team to communicate with your company's environment without violating corporate security.
Progent's sophisticated service database system stores detailed documentation for the service that Progent's clients have received. Progent's team service personnel have access to the history of assistance delivered to each Progent customer by every Progent engineer. This archive of anomalies and repairs is organized as a readily searchable proprietary database that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online service experts can determine the best solutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Mesa or anywhere in Arizona or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT support, visit Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's remote technical support professionals possess credentials in a comprehensive set of disciplines. This breadth of capability permits Progent's consultants to handle virtually any problem likely to crop up in a small or midsize business network. Credentials held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Professional.
To help clients with multi-OS networks, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based services provided by Progent to small businesses in Mesa and anywhere in the state of Arizona include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide range of computer technology such as network architecture, email systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and simplified management, and transitioning from older applications to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented approach to resolving technical problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based help for troubleshooting problems within UNIX/Linux systems based on leading versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for networking professionals, and indicates a person's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most intractable problems surrounding network design, integration, management, protection, and repair. CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration utilities and developing alternate approaches or locating software patches. CCIEs provide exceptional value since their broad expertise allows them to find solutions for the most difficult problems quickly. In many cases, less qualified consultants can struggle for many hours or days with identical problems that a CCIE can dispose of in minutes.
Few support providers make CCIEs accessible to assist small and mid-size companies. Progent offers fast telephone access to a CCIE so you can receive immediate assistance for complex network infrastructure issues that are lowering worker productivity but are not within the scope of your local network maintenance group or consultant. Progent's Cisco CCIE consultants can interface to your computer system by means of advanced on-line troubleshooting technology to perform quick, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling selection of networking products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Certified Microsoft Windows Experts
Progent's Microsoft-premier online service experts can provide network troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help your company with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and configuration,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of online PC desktop support such as Windows 7 migration support, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISSP and ISSAP network security consultants can provide a variety of system protection services to improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or help you to clean up rapidly following a damaging penetration. Security solutions available from Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious attacks; installing firewalls; building safe architectures for off-site and mobile connectivity; securing your email infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of world-class online consulting experts for contract projects that small businesses often request. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Mesa Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk service options for small organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller companies who don't have the resources to support an in-house Help Desk but who require fast communication with a dependable Call Center with proficient phone assistance plus the available expertise to escalate complex problems to advanced consultants.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can support you in establishing an efficient new Help Desk Call Center or revamping your current organization, selecting or modifying Help Desk software products to handle the special needs of your business, or adding temporary phone support staff to supplement your existing Help Desk Call Center resources to handle demanding events like software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of seasoned network experts offers your customers in Mesa or anywhere in the state of Arizona immediate contact with a dependable network service resource with years of background providing phone support and online diagnostics for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center the reputation as a significant enabler of company performance, and Progent's target is to fix instead of simply annotate network problems.
Business Applications Services: Education, Development, and Integration
Progent's Applications Experts Team offers remote and in-depth engineering support and education in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Project, Word, and Microsoft Office Excel. For additional information on Progent's expertise, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac professionals can nurture the creative aspect of Macintosh systems by delivering phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals offer assistance in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers companies in Mesa, or anywhere in the state of Arizona, remote computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so that your computer support is proactive and automated. By uncovering potential problems before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and expensive service crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks that support a mix of platforms.
To contact Progent about emergency remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.