For small and midsize companies located in Mesa Arizona, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISSP and CISM-accredited security engineers to handle high-level security architecture and disaster recovery planning.
Progent's remote technical support services represent excellent value because they are equipped with the practical experience and the sophisticated technology to resolve the majority of network issues rapidly. This reduces direct expenses since service calls accumulate fewer chargeable minutes. Remote help also avoids the cost of sending an engineer to your site. Your company benefits additionally in indirect expenses by reducing or avoiding system downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's billing policy for remote support is structured to get the most out of your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced just for the support that you receive. Unlike many online support firms, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing avoid situations where speedy. minor repairs somehow end up as substantial bills. Progent's penchant for disposing of problems quickly results in your company conserving cash.
Progent's Online Service Technologies
Over time, Progent has developed an arsenal of customized technologies and proven processes that promote the highest degree of efficiency for remote consulting and troubleshooting for small and midsize company computer systems. Progent provides secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access permits the experts of Progent's remote service group to link to your network without breaching network security.
Progent's proprietary technical support reporting system stores comprehensive records describing the service that Progent's customers have received. Progent's team service personnel have access to the specifics of support rendered to every Progent customer by any Progent engineer. This history of anomalies and fixes is organized as a quickly searchable proprietary database that enables Progent's remote support experts to share their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft make available additional vast support databases and allow fast response from vendors' in-house support staff with the result that Progent's online service specialists are able to come up with the most efficient solutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Mesa Arizona or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, visit Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's remote consulting experts possess credentials in a comprehensive set of disciplines. This breadth of technical skills permits Progent's consultants to tackle almost any emergency likely to occur in a small company information system. Credentials earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To help companies with multi-platform environments, Progent also provides the skills of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support available from Progent to small businesses in Mesa include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a wide array of computer technology including network infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and easy administration, and migration from older systems to current Windows or Linux-powered solutions. Progent's group-based methodology for solving network problems promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for analyzing anomalies within UNIX/Linux networks powered by leading derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to handle even the most stubborn issues occurring in network design, integration, administration, security, and troubleshooting. CCIEs operate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program patches. CCIEs represent an exceptional cost-effectiveness since their depth of experience enables them to solve even the most complex problems quickly. In common cases, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few consulting firms make CCIEs available to help small and mid-size businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can get urgent help for severe network infrastructure problems that are hurting worker productivity but are outside the scope of your regular IT maintenance personnel. Progent's Cisco CCIE support experts can connect to your network using state-of-the-art on-line troubleshooting technology in order to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's industry-leading selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service engineers offer computer system repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can assist you with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of online desktop support and troubleshooting services such as Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified Network Security Specialists
Progent's accredited CISM and CISSP security engineers offer a variety of security solutions to bolster the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or assist you to recuperate quickly after a damaging penetration. Security solutions available from Progent cover in depth network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm attacks; configuring firewalls; building safe techniques for off-site and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting services to help companies of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine local IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the services of seasoned online consulting experts for special IT projects that small companies frequently request. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows clients to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Mesa Arizona Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk support alternatives for small and midsize organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller organizations who lack the budget to build and maintain an in-house Help Desk but who need fast communication with an effective Help Desk with professional telephone support plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk consulting support can guide you in creating an efficient new Help Desk or improving your existing one, evaluating or modifying Help Desk Call Center software to meet the particular requirements of your company, or providing occasional phone support staff to work with your existing Call Center group to handle high-demand situations such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced information technology experts gives your customers in Mesa Arizona immediate assistance from an effective support group with years of experience offering telephone-based support and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center the reputation as a crucial enabler of company performance, and Progent's goal is to solve and not simply document network issues.
Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team provides online and in-depth consulting expertise and education in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, MS Office Word, and Excel. To find out additional information concerning Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the artistic elements of Apple Mac computing by providing remote consulting services and training in graphics, sound, and motion video. Progent's support professionals can provide assistance in a range of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific procedures such as scanning or digitizing audio/video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Mesa Arizona remote network and server monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so your network maintenance is proactive and automated. By uncovering possible trouble spots before they evolve into network outages, remote monitoring can head off disruptive and expensive information system failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments based on a variety of platforms.
To contact Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area