For small and midsize companies located in Mesa Arizona, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex connectivity problems, as well as the services of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's online support services represent excellent value due to the fact that they have the real-world experience and the advanced tools to solve most network issues quickly. Efficient support reduces direct costs since solutions accumulate fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization saves additionally with incidental costs by reducing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's billing model for remote support is designed to get the most out of your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the services that you receive. Unlike typical online service firms, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where fast repairs manage to end up as major invoices. Progent's penchant for disposing of technical issues efficiently results in your company saving cash.
Progent's Online Service Tools
Over the years, Progent has developed a set of optimized technologies and field-tested methodologies that allow the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize business computer systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology allows the engineers of Progent's online support team to connect to your company's system without breaching network security.
Progent's advanced service reporting system includes thorough records describing the service that Progent's clients have been provided. Progent's team consultants have access to the specifics of assistance rendered to every Progent client by any Progent engineer. This archive of issues and responses is organized as a quickly retrievable proprietary database that permits Progent's online support engineers to share their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's online consulting experts are able to determine optimal resolutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote services in Mesa Arizona or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's phone-based technical support experts possess advanced credentials in a comprehensive set of products and technologies. This wide range of IT skills permits Progent's engineers to handle practically any emergency likely to take place in a small or midsize business network. Certifications held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Professional.
To provide assistance to clients with mixed-operating system networks, Progent also offers the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based technical services available from Progent to companies in Mesa include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide array of computer technology including network architecture, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server economization and simplified management, and transitioning from older systems to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency online assistance for analyzing problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and indicates a consultant's networking knowledge at the master level. Cisco qualified CCIEs can resolve even the most stubborn issues encountered in network design, integration, management, security, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs offer excellent value because their depth of expertise enables them to fix the most complex problems rapidly. In many instances, less qualified service providers can wrestle for hours or even days with the same tasks that a CCIE can fix in minutes.
Few service firms make CCIEs accessible to assist small and mid-size companies. Progent can provide fast phone contact with a Cisco authorized CCIE so your company can receive immediate support for complex network infrastructure problems that are hurting business efficiency but are beyond the scope of your regular network service providers. Progent's Cisco CCIE engineers can connect to your network using the latest remote support tools in order to perform fast, safe, and affordable diagnosis and repair.
Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network technology.
Authorized Windows Experts
Progent's Microsoft-premier online service professionals can provide computer problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a wide variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of remote desktop support including Windows 7 migration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISSP and ISSAP security engineers can provide a variety of system protection solutions to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recuperate rapidly following a damaging breach. Security solutions available from Progent include: in depth network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm attacks; installing firewalls; building safe architectures for remote and mobile communication; guarding your email infrastructure from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent offers the skills of seasoned online consulting professionals for special projects that small companies often request. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology allows customers to execute major initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Mesa Arizona Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk service options for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are designed for smaller companies who lack the budget to assemble and manage an in-house Call Center but who need fast access to a dependable Help Desk Call Center with professional telephone support plus the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís shared Help Desk services allow your business to split the load for Help Desk support transparently between your IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting services can assist you in creating an efficient new Call Center or enhancing your existing one, evaluating or customizing Help Desk software products to address the special needs of your company, or providing temporary online staff to reinforce your internal Help Desk Call Center resources to handle high-demand events such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of veteran network experts offers your workers in Mesa Arizona fast contact with an efficient support resource with years of background offering phone support and online repair service for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center the reputation as a crucial contributor to business success, and Progent's target is to resolve instead of merely document IT problems.
Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Team provides remote professional engineering expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for familiar Microsoft applications such as CRM, Office Project, Office Word, and MS Office Excel. To learn more about Progent's consulting, custom programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the imaginative aspect of Macintosh systems by offering remote consulting services and education in graphics, audio, and video. Progent's consultants can provide expertise in a range of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures such as scanning or digitizing audio/video or putting together an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Mesa Arizona remote network monitoring services centered around Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your environment so that your IT support is proactive and automated. By spotting possible issues before they evolve into full-scale emergencies, remote monitoring can minimize inconvenient and expensive service breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support a mix of OS platforms.
To contact Progent about emergency online help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area