For small companies in Mesa or anywhere in Arizona, Progent offers support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISSP-certified security consultants to help with advanced security design and business continuity planning.
Progent's remote technical support services represent exceptional value because they are equipped with the real-world background and the sophisticated technology to solve most network issues rapidly. Efficient support lowers immediate expenses because solutions require fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves even more in indirect costs by minimizing or eliminating network downtime and associated costs resulting from business disruption, disgruntled clients, idle employees, and de-focused management.
Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are billed only for the services that you receive. In contrast to typical remote support firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with scenarios where speedy. minor solutions manage to turn into major bills. Progent's penchant for handling technical issues efficiently translates into your business spending less cash.
Progent's Remote Service Technologies
Over time, Progent has developed a collection of optimized tools and proven processes that allow the highest level of effectiveness for online consulting and repair for small and midsize business IT systems. Progent offers safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the engineers of Progent's remote service group to access your company's computer system remotely without breaching system security.
Progent's powerful technical support database application maintains extensive records describing all support that Progent's clients have received. Progent's staff service personnel have access to the history of services delivered to every client by every engineer. This history of trouble tickets and repairs is structured as a quickly accessible support knowledge base that allows Progent's remote support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick access to vendors' internal support staff with the result that Progent's online service experts are able to arrive at the best solutions quickly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Mesa or anywhere in Arizona or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's phone-based technical service experts have advanced credentials in an extensive set of technologies. This broad range of capability permits Progent's consultants to handle virtually any problem that may occur in a small company information system. Certifications awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To help businesses with mixed-platform environments, Progent also offers the services of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based technical support services provided by Progent to small businesses in Mesa and anywhere in the state of Arizona include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services cover a wide spectrum of information technology such as network architecture, messaging systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and easy administration, and migration from older applications to current Microsoft Windows or Linux environments. Progent's group-oriented approach to solving network problems enables quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and certifies a person's networking skills at the expert level. Cisco CCIEs know how to handle the most difficult problems associated with network design, integration, maintenance, protection, and troubleshooting. CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS network administration utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their deep experience enables them to find solutions for even the most intractable problems rapidly. In common instances, less experienced consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.
Few support organizations make Cisco-qualified CCIEs available to help small and medium sized companies. Progent can provide fast phone access to a CCIE so you can get urgent help for serious network infrastructure issues that are crippling worker productivity but are not within the experience of your ordinary computer service group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your environment via the latest on-line support tools to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's market leading selection of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst switches, plus VPN solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support professionals offer network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help your company with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration consulting services,
SharePoint 2019 design and deployment,
Skype for Business migration support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of online desktop support and troubleshooting services including Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Premier Network Security Experts
Progent's accredited CISM and CISSP security engineers can provide a variety of system protection solutions to enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or assist your business to recover quickly after a serious penetration. Security support services offered by Progent include: comprehensive network security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; setting up firewalls; establishing secure mechanisms for remote and mobile connectivity; protecting your email system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help companies of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine physical IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent offers the skills of seasoned remote consulting experts for special projects that small businesses often request. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables clients to complete critical projects economically and on time. Progent's special remote engineering services include:
How Your Mesa Company Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Call Center support programs for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are a convenient solution for small companies who don't have the money or time to build and maintain an internal Help Desk but who require quick response from an efficient Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can guide you in building an effective new Help Desk or enhancing your established one, selecting or enhancing Help Desk software to address the special requirements of your company, or adding temporary online staff to reinforce your internal Help Desk Call Center resources to deal with unusually busy situations such as software migrations, mass updates, or installing brand new business software.
Progent's Help Desk team of veteran information technology experts offers your workers in Mesa or anywhere in the state of Arizona instant assistance from a large network service resource with years of experience offering phone consulting and remote troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk the reputation as a crucial contributor to business success, and Progent's target is to resolve instead of merely annotate network problems.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Group offers phone-based advanced consulting support and training in specific business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Word, and Office Excel. To find out additional information concerning Progent's consulting, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac experts can nurture the artistic aspect of Macintosh systems by providing remote consulting services and training in imaging, sound, and video. Progent's consultants offer expertise in a large selection of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio/video or configuring an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Mesa, or anywhere in the state of Arizona, remote network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so that your IT maintenance is proactive and automated. By uncovering looming problems before they result in full-scale emergencies, automated monitoring can head off inconvenient and expensive service crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments based on a mix of OS platforms.
To contact Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.