For small businesses in Mesa or anywhere in the state of Arizona, Progent provides technical support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex connectivity issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and business continuity preparedness.
Progent's remote technical support services offer excellent value due to the fact that they are equipped with the practical experience and the advanced tools to solve the majority of information system issues rapidly. This reduces direct costs because solutions take up fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company saves additionally with incidental costs by minimizing or eliminating system outages and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused executives.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike typical remote service companies, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate scenarios where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for disposing of technical issues quickly results in your business saving cash.
Progent's Remote Support Technologies
Over the years, Progent has developed a set of customized technologies and field-tested processes which permit the maximum level of efficiency for online consulting and troubleshooting for small business information systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to access your computer system remotely without violating system security.
Progent's proprietary service database application stores thorough histories for all service that Progent's clients have been provided. Progent's staff engineers have access to the specifics of services delivered to each Progent client by every Progent consultant. This history of trouble tickets and resolutions is organized as an easily searchable proprietary database that enables Progent's remote support professionals to communicate their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft make available additional massive support databases and permit priority response from vendors' internal engineering staff so Progent's remote consulting experts can arrive at optimal solutions promptly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Mesa or anywhere in Arizona or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.
Remote Network Support Services Available from Progent
Progent's online consulting experts offer credentials in a comprehensive array of technologies. This breadth of capability permits Progent's engineers to address virtually any problem likely to take place in a small company network. Credentials earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support clients with mixed-platform networks, Progent also provides access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based services Offered by Progent to clients in Mesa and anywhere in the state of Arizona include:
Additional Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a wide spectrum of computer technology including system infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and easy administration, and transitioning from legacy systems to current Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for resolving problems within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure professionals, and indicates a consultant's technical knowledge at the expert level. CCIEs know how to resolve even the most stubborn issues surrounding network infrastructure planning, integration, administration, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or locating software updates. CCIEs represent an excellent cost-effectiveness because their depth of experience enables them to resolve even the most complex problems quickly. In many instances, less experienced consultants can struggle for many hours or even days with the same tasks that a CCIE can dispose of in minutes.
Few service organizations make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide quick phone contact with a Cisco CCIE so your company can receive timely help for complex network infrastructure problems that are hurting worker efficiency but are not within the comfort zone of your local computer maintenance resources. Progent's Cisco-qualified CCIE consultants can interface to your computer system by means of advanced on-line support tools in order to perform fast, safe, and economical diagnosis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading selection of networking products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Authorized Windows Support
Progent's Microsoft-premier online service experts can deliver network problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can assist your company with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server design,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of remote desktop support and troubleshooting services such as Windows 7 integration, preparing for to 64-bit desktop applications, integrating Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISSP and ISSAP network security engineers can provide a variety of security services to bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or assist your business to recover quickly following a damaging breach. Security solutions available from Progent cover in depth network security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm attacks; integrating firewalls; designing safe techniques for off-site and mobile access; securing your messaging system against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help businesses of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Billing charges for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's special remote consulting services include:
How Your Mesa Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk support alternatives for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller organizations who don't have the resources to build and maintain an internal Call Center but who require fast response from an efficient Help Desk Call Center with professional phone support as well as the in-depth expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk is intended for larger companies and acts as a seamless reinforcement of your established Help Desk team. Progent's Virtual Help Desk can operate as an escalation option to resolve the most difficult computer system problems, or be ready in those instances when your ordinary resources are overwhelmed.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk or revamping your existing organization, evaluating or enhancing Help Desk Call Center software products to address the special needs of your corporation, or adding temporary phone support personnel to work with your internal Call Center group to deal with demanding events such as software transitions, major updates, or installing new business software.
Progent's Call Center team of veteran network experts gives your workers in Mesa or anywhere in the state of Arizona fast communication with an efficient network service group with substantial background offering phone help and online repair service for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk perception as a crucial driver of company efficiency, and Progent's policy is to resolve instead of merely document IT issues.
Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts staff provides phone-based advanced consulting expertise and education in key business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for Microsoft business applications including CRM, Project, Microsoft Word, and Excel. For more information on Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can promote the imaginative components of Mac environments by delivering remote help support and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a variety of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as scanning or digitizing audio or video or establishing an audio/video production studio.
Remote Network Monitoring Support
Progent can provide companies in Mesa, or anywhere in the state of Arizona, remote network and server monitoring services centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent for your business so your IT maintenance is proactive rather than reactive. By exposing possible trouble spots before they cause network outages, system monitoring can minimize inconvenient and costly information system crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems powered by a variety of platforms.
To contact Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.