For small and midsize companies in Mesa or anywhere in the state of Arizona, Progent offers help for networks based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security design and business continuity preparedness.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and the advanced tools to solve the majority of network issues quickly. Efficient support reduces immediate expenses because service calls take up a smaller number of billable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization saves additionally with incidental expenses by minimizing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike many online support organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and clean model for billing do away with scenarios where quick repairs somehow end up as big bills. Progent's skill at disposing of problems efficiently results in your company conserving cash.
Progent's Online Support Technologies
Over time, Progent has refined a collection of optimized technologies and field-tested methodologies that allow the maximum degree of effectiveness for remote consulting and troubleshooting for small company IT networks. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access enables the consultants of Progent's remote service group to interface to your company's network without violating system security.
Progent's advanced service database system stores detailed histories for all support that Progent's customers have received. Progent's team consultants have access to the history of services rendered to each client by every Progent consultant. This history of trouble tickets and solutions is stored as an easily exploitable support knowledge base that permits Progent's online technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support services grows over time. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online service specialists are able to come up with the best solutions promptly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Mesa or anywhere in Arizona or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's online technical service engineers possess credentials in an extensive array of disciplines. This wide range of technical skills enables Progent's engineers to manage almost any emergency likely to take place in a small or midsize business information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to customers with mixed-operating system networks, Progent also provides the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online services provided by Progent to clients in Mesa and throughout the state of Arizona include:
Additional Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide range of information technology such as system architecture, messaging solutions, network and process security, UNIX and Windows coexistence, virtual server products for server hardware consolidation and easy management, and migration from legacy systems to the latest Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent online help for diagnosing problems within UNIX/Linux networks powered by leading derivatives of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and indicates a person's network technology skills at the expert level. Cisco CCIEs can deal with even the most complex issues surrounding network infrastructure design, deployment, management, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs represent an exceptional value since their depth of expertise enables them to fix even the most intractable problems quickly. In typical instances, less qualified engineers can struggle for hours or days with the same problems that a CCIE can fix in minutes.
Few service providers make Cisco CCIEs available to support small and medium sized companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can receive urgent help for complex network infrastructure problems that are impacting business efficiency but are not within the comfort zone of your local computer support providers. Progent's CCIE engineers can interface to your environment by means of the latest remote troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as VPN solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service engineers offer computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can help your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and deployment,
Microsoft Skype for Business Server migration consulting, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of online PC desktop support and troubleshooting services such as Windows 7 migration, upgrading to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISSP and ISSAP network security engineers offer a range of system protection solutions that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or assist your business to recover rapidly after a damaging penetration. Security consulting services offered by Progent include: in depth security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; quick cleanup after malicious attacks; configuring firewalls; designing secure architectures for off-site and mobile communication; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small companies frequently request. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's special online consulting services include:
How Your Mesa Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk programs for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller businesses who don't have the resources to assemble and manage an in-house Help Desk but who require quick communication with an efficient Call Center with proficient phone assistance plus the in-depth expertise to escalate complex problems to advanced consultants.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the leading PSA platform for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Call Center or revamping your established one, evaluating or modifying Help Desk application software to address the special needs of your business, or providing occasional online personnel to reinforce your in-house Call Center group during high-demand events such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals offers your workers in Mesa or anywhere in the state of Arizona instant access to a reliable network service group with extensive background delivering telephone-based help and online repair service for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center the reputation as a significant driver of business success, and Progent's goal is to resolve instead of just document IT issues.
Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff offers phone-based professional engineering expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To learn more concerning Progent's consulting, customization, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac professionals can promote the artistic components of Macintosh computing by providing phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals can provide assistance in a variety of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects like scanning or digitizing audio or video or integrating an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in Mesa, or anywhere in the state of Arizona, remote computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so your computer maintenance is proactive and automated. By exposing potential problems before they result in network outages, proactive monitoring can ward off stressful and expensive information system failures. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks powered by a mix of platforms.
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.