For small and midsize businesses located in Mesa or anywhere in Arizona, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISSP-certified security consultants to handle high-level security architecture and business continuity planning.
Progent's remote technical support services represent exceptional value due to the fact that they have the real-world background and the sophisticated tools to resolve the majority of network problems quickly. This reduces direct costs because service calls require fewer billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company benefits additionally in incidental expenses by minimizing or avoiding network outages and associated costs stemming from business disruption, upset clients, unproductive workers, and de-focused management.
Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to typical remote service firms, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with situations where speedy. minor repairs somehow end up as major tabs. Progent's penchant for handling technical issues efficiently translates into your business spending less money.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned a set of optimized technologies and proven processes that permit the maximum degree of efficiency for remote technical support and troubleshooting for small and midsize company information systems. Progent provides protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the consultants of Progent's remote service group to access your system without violating system security.
Progent's sophisticated customer support database system stores extensive documentation of all service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of assistance provided to each client by every Progent engineer. This database of issues and repairs is organized as a quickly exploitable internal knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and allow priority response from vendors' in-house support staff so Progent's remote service experts can come up with optimal resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Mesa or anywhere in Arizona or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's online support engineers possess certified skills in an extensive array of disciplines. This wide range of capability enables Progent's consultants to manage practically any crisis likely to crop up in a small business network. Certificates awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To support companies with mixed-OS environments, Progent also provides the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote technical support services provided by Progent to small businesses in Mesa and throughout the state of Arizona include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide spectrum of computer technology including network infrastructure, email solutions, system and process security, UNIX and Windows integration, virtual server products for server economization and simplified administration, and migration from legacy systems to current MS Windows or Linux-powered environments. Progent's team-based methodology for resolving network problems promotes quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for resolving problems within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure consultants, and indicates a person's networking knowledge at the expert level. CCIEs know how to handle even the most complex problems occurring in network infrastructure design, integration, administration, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in isolating anomalies with IOS network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep experience permits them to find solutions for even the most intractable problems rapidly. In many instances, less seasoned service providers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few consulting providers make Cisco CCIEs accessible to assist small and mid-size businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so you can get timely assistance for serious network problems that are impacting business efficiency but are beyond the experience of your ordinary IT support personnel. Progent's CCIE support experts can connect to your computer system via advanced remote support tools in order to provide quick, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling family of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network products.
Certified MS Windows Support
Progent's Microsoft-qualified remote support experts can provide computer troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help you with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Skype for Business planning and deployment support, Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote PC desktop consulting and support services such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified System Security Experts
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of security solutions that can bolster the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or help your company to clean up rapidly after a serious breach. Security solutions available from Progent cover thorough security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm assaults; configuring firewalls; establishing secure mechanisms for remote and mobile communication; defending your messaging system against spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help businesses of any size integrate their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize physical IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies frequently request. Billing rates for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special fields of information technology allows customers to execute critical projects within budget and on time. Progent's project-based online consulting services include:
How Your Mesa Company Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk service offerings for small organizations with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for smaller businesses who don't have the resources to build and maintain an internal Help Desk but who want quick communication with an effective Help Desk with professional telephone assistance plus the available expertise to escalate the most challenging problems to advanced engineers.
Progentís Virtual Help Desk is designed for bigger businesses and acts as a seamless reinforcement of your existing Call Center staff. Progent's Virtual Call Center can serve as an escalation alternative for the most difficult network challenges, or be available in those situations when your regular resources are swamped.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk Call Center or revamping your current one, evaluating or customizing Help Desk software products to handle the particular requirements of your business, or providing occasional online staff to work with your existing Help Desk group to handle unusually busy events like software migrations, mass upgrades, or rolling out new business software.
Progent's Call Center team of seasoned network consultants provides your clients in Mesa or anywhere in the state of Arizona instant communication with an effective technical support group with extensive experience offering phone help and remote repair service for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk the reputation as a significant contributor to business efficiency, and Progent's policy is to fix rather than just record IT issues.
Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts staff offers online professional engineering support and education in key business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, MS Office Word, and Microsoft Excel. To read more concerning Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac professionals can support the artistic aspect of Apple Mac systems by delivering remote consulting services and training in graphics, sound, and video. Progent's consultants can provide assistance in a variety of Macintosh applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects like capturing or digitizing audio or video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Mesa, or anywhere in the state of Arizona, remote network and server monitoring support powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your computer support is proactive rather than reactive. By uncovering emerging trouble spots before they expand into network outages, remote monitoring can ward off inconvenient and expensive network crises. Progent can also utilize network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments powered by a variety of OS platforms.
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.