Fast and Affordable Remote Troubleshooting for Mesa Computer Networks
For organizations in Mesa or anywhere in the state of Arizona, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the services of CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support engineers provide excellent value because they have the real-world experience and are equipped with the advanced technology necessary to solve the majority of information system issues rapidly. Efficient support reduces immediate expenses because service calls require fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization saves even more with incidental costs by minimizing or avoiding network outages and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is especially important for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.
Progent's billing model for remote support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed just for the support that you actually get. Unlike many online service companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from scenarios where quick fixes somehow turn into substantial tabs. Progent's penchant for solving technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized technologies and field-proven processes which permit the highest level of efficiency for online consulting and repair for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's online support team to link to your company's environment remotely without breaching network security.
Progent's powerful customer support database system includes extensive documentation of the support that Progent's clients have received. Progent's authorized engineers have the benefit of the history of all help delivered to each client by any Progent engineer. This archive of problems and repairs is organized as a conveniently retrievable internal knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft open up additional vast support knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's remote service specialists can determine the best resolutions quickly.
Online support services offered by Progent to companies in Mesa and anywhere in the state of Arizona include:
Certified Microsoft Windows Experts
Progent's Microsoft-qualified remote service experts can deliver network troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a wide variety of platform support services including
Windows Server 2016 migration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server design,
Skype for Business migration support, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable desktop services to help you company to install, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and certifies a person's technical skills at the master level. CCIEs know how to deal with even the most complex challenges associated with network infrastructure planning, installation, administration, compliance, and problem solving. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs represent an exceptional value because their depth of experience enables them to find solutions for problems quickly. In many instances, less seasoned engineers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE support experts can tie into your network via the latest on-line troubleshooting tools to provide quick, safe, and economical diagnosis and repair.
Progent's CCIEs can provide help for all of Cisco's market leading family of networking devices by offering services that include:
CISM and CISSP Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services to enhance the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your company to recuperate quickly following a damaging penetration. Security consulting services available from Progent cover comprehensive network security assessment using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious assaults; configuring firewalls; establishing safe mechanisms for remote and mobile communication; guarding your messaging infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting support to help businesses of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent process for restoring applications and services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports transparent testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to address a broad range of computer technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in environments that include Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving network problems enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance resolving problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent consultant so all looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Billing charges for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of information technology enables customers to complete critical projects economically and on schedule. Progent's special online engineering solutions include:
How Your Mesa Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Call Center service options for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who lack the budget to assemble and manage an in-house Call Center but who need fast communication with a dependable Call Center with professional telephone assistance plus the technical depth to escalate complex problems to advanced consultants.
Progent's Call Center consulting expertise can guide you in creating an efficient new Call Center or revamping your current one, evaluating or modifying Help Desk application software to handle the particular needs of your corporation, or providing temporary phone support staff to work with your existing Call Center group during demanding events like software transitions, major updates, or installing new business software.
Progent's Help Desk team of veteran information technology professionals gives your workers in Mesa or anywhere in the state of Arizona fast assistance from a reliable technical support group with substantial experience delivering telephone-based help and remote diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a solid contributor to business performance, and Progent's target is to solve and not simply document technical issues.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Consulting staff provides remote professional engineering expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, customization, and training services, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Mesa, or anywhere in the state of Arizona, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so your computer support is proactive and automated. By exposing possible issues before they evolve into downtime, automated monitoring can head off stressful and expensive information system crises. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments powered by multiple platforms.
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Mesa or anywhere in the state of Arizona, Progent's online computer support engineers are ready to deliver effective and economical system help whenever your business has to have it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access technology to repair computer problems quickly while avoiding the expense and lost time that comes with in-person support visits.
Even if your Mesa office works with a local independent consultant or employs a full time organization that can deal with the majority of computer issues, Progentís Microsoft certified engineers can offer an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to solve sudden system crises or especially challenging integration problems.
Details of Progent's Online Network Support for Mesa
Progent's online support, Internet-based troubleshooting, system security consulting, and system management services offer offices in Mesa or anywhere in the state of Arizona the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk Call Center support and network administration, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Mesa and is also ideal for customers in more remote regions of Arizona that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a wide selection of Microsoft support utilities, service information, and continuing training.
- By the Minute Rates to Reduce Costs
Progent provides online support on a per-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum fee for online service and imposes no periodic subscription fee for support services delivered during regular business hours. This keeps you from facing big invoices for simple repairs.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco can provide the services of authorized professionals who have skill in designing, implementing, and managing networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core consulting services consist of technology integration, Microsoft Exchange Server consulting, system security design, and Help Desk Call Center services. Progent's Application Experts Team can provide in-depth consulting expertise for critical application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project Support
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2016 Software Development and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management Support and Application Development
MySQL Management Support and Software Programming
Apple Mac Integration
Amazon Marketplace Web Service Software Integration
By providing a convenient centralized source for IT generalists and specialists, Progent can tailor timely, cost-effective, and thorough information technology solutions that address the unique needs of your company.
- Sophisticated Remote Access Software
Protected remote access permits Progent's support professionals to observe precisely what your customers see. This makes it easier to find quick fixes to problems that might otherwise demand a costly personal visit. Effective remote access tools and experienced engineers together allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in offsite support and automated network analysis.
- Support for Popular VPN Products
Progent can provide safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Service for Maximum System Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-conscious businesses whose clients require instant access to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT knowledge, fine tuned remote support software, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, at the forefront of IT support, performing a wide variety of IT projects for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This ensures that you get not just expert IT help, but also a consultant with field-tested approaches for applying technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person visits by the minute. Consequently, you are invoiced just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services provided during normal working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent faces little competition. Businesses who work with familiar freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, protected, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.