Fast Online Help for Mesa Information Networks
For companies located in Mesa or anywhere in Arizona, Progent offers remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex networking issues, plus the assistance of CISA and CISSP-qualified security experts to help with advanced security design and diagnostic jobs.
Progent's remote support engineers offer exceptional leverage because they possess the practical background and have access to the advanced technology necessary to solve most network problems rapidly. Efficient support lowers immediate costs since service calls use up minimal billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company saves additionally in incidental expenses by reducing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing policy for online support is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you are invoiced only for the support that you actually get. In contrast to typical remote support firms, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and clean model for billing do away with scenarios where quick fixes manage to end up as large bills. Progent's skill at handling technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven processes that ensure the maximum degree of efficiency for online engineering help and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to interface to your environment remotely without violating system security.
Progent's proven technical support reporting application includes detailed records of all support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of assistance provided to every Progent client by any consultant. This database of problems and fixes is organized as a conveniently exploitable internal database that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's high-level certifications and working associations with important technology companies such as Cisco and Microsoft make available additional massive support knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's remote service experts are able to come up with the best solutions quickly.
Remote technical services provided by Progent to businesses in Mesa and throughout the state of Arizona include:
Certified MS Windows Experts
Progent's Microsoft-premier online support experts can provide network troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration support, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop support services to assist you business to deploy, configure, repair, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking professionals, and validates an individual's technical skills at the expert level. Cisco CCIEs can resolve even the most stubborn problems occurring in network design, integration, maintenance, compliance, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating software updates. Cisco CCIEs provide exceptional cost-effectiveness because their broad experience permits them to resolve problems quickly. In typical cases, less seasoned engineers can wrestle for hours or days with identical problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network by means of sophisticated on-line troubleshooting tools to provide fast, safe, and affordable diagnosis and repair.
Progent's CCIEs offer assistance with all of Cisco's market leading selection of networking products by offering consulting services such as:
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISM and CISSP security and compliance consultants offer a range of security services that can improve the defenses of your Windows, macOS and OS X, or Linux network against internal or external threats or assist you to recover rapidly following a damaging penetration. Security solutions offered by Progent cover in depth data security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; configuring firewalls; designing safe mechanisms for remote and mobile communication; protecting your email infrastructure against spam and DHA attacks; and establishing 24x7 network monitoring.
Progent offers expert online support services to help companies of all sizes connect their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable process for recovering services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can produce reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to cover a broad array of computer technologies including system architecture, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified management in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Mac OS X
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same advanced IT solutions used by some of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your organization's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Mesa Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or revamping your established organization, selecting or enhancing Help Desk Call Center software to meet the unique needs of your company, or adding temporary online staff to work with your in-house Help Desk resources to handle high-demand events like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of experienced network experts provides your workers in Mesa or anywhere in the state of Arizona fast access to a dependable network service group with substantial experience providing telephone-based consulting and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center the reputation as a major contributor to company performance, and Progent's target is to resolve rather than merely report technical problems.
- Applications Support: Education, Programming, and Integration
Progent's Applications Consulting staff can supply online professional engineering expertise and education in key application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for familiar Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Mesa, or anywhere in the state of Arizona, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so that your computer support is proactive and automated. By detecting emerging problems before they cause network outages, proactive monitoring can minimize stressful and costly network breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that incorporate a mix of platforms.
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Mesa or throughout the state of Arizona, Progent's online computer support specialists are ready to provide effective and economical system support the instant your company requires it. Long experience offering online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair network problems quickly while eliminating the cost and lost time associated with on-premises service visits.
Even if your Mesa company works with a regular freelance support technician or maintains a full time organization that know how to handle typical computer problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to deal with unexpected system emergencies or especially complex integration problems.
Features of Progent's Remote Computer Support for Mesa
Progent's online support, remote repair, network security expertise, and network management services give businesses in Mesa or throughout the state of Arizona the greatest leverage for your support budget. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk services and system management, Progent's experts can provide your organization enterprise-level IT support while permitting you to eliminate the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to companies in Mesa and is also ideal for customers in more remote regions of Arizona that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a broad selection of Microsoft support utilities, service information, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent offers remote help on a by-the-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum fee for online service and asks for no monthly subscription fee for support services delivered during regular business hours. This protects you from facing big bills for simple repairs.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers help from authorized professionals who have skill in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Consulting
Progent's core support offerings consist of technology integration, Microsoft Exchange Server consulting, corporate security planning, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise for specific business applications. Help available from the Application Experts staff covers:
Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Project Management and Application Development
MySQL DBA Services and Software Programming
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service centralized resource for IT generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive IT solutions that match the special needs of your company.
- Advanced Remote Access Tools
Secure remote access permits Progent's support professionals to see exactly what your customers see. This makes it easier to produce quick fixes to issues that could otherwise demand a costly onsite service call. Cutting-edge remote access software and experienced engineers together enable Progent to repair most network problems quickly and economically. Progent is a pioneer in online support and remote network monitoring.
- Compatibility with Popular VPN Products
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Support for Maximum Network Availability
For offices with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious companies whose clients need immediate access to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT expertise, refined remote support software, and understanding of corporate IT allow offices to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Full Line of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 support, Windows Server 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site visits by the minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services provided during normal working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces little competition. Businesses who work with familiar independent service providers or who employ internal IT personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, protected, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to provide 24x7 network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.