Fast and Affordable Remote Technical Support for Mesa Information Networks
For companies in Mesa or anywhere in Arizona, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, as well as the services of CISA and CISSP-qualified security experts to help with high-level security design and troubleshooting issues.
Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical experience and have access to the sophisticated technology required to resolve the majority of information system problems quickly. This reduces direct expenses since solutions use up fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with incidental costs by reducing or eliminating network outages and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting expertise is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's billing policy for remote support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the support that you actually get. Unlike many online service companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with situations where quick solutions somehow turn into large invoices. Progent's skill at solving technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized technologies and field-proven processes which promote the maximum level of effectiveness for remote engineering help and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's Technical Response Center to link to your company's computer system without compromising corporate security.
Progent's powerful service database application keeps extensive histories for all support that Progent's clients have received. Progent's authorized consultants have access to the records of services rendered to every customer by every Progent consultant. This database of problems and repairs is stored as a conveniently accessible internal knowledge base that enables Progent's remote support professionals to share their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with important technology companies such as Cisco and Microsoft open up other vast technical support knowledge bases and permit priority access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to come up with the best solutions quickly.
Remote support offered by Progent to clients in Mesa and throughout the state of Arizona include:
Authorized MS Windows Experts
Progent's Microsoft-certified online service experts can deliver network problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2013 application development, SharePoint 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop support services to help you business to install, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include offering Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for networking engineers, and validates a person's technical knowledge at the expert level. CCIEs can deal with even the most stubborn issues encountered in network infrastructure design, installation, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating program patches. Cisco CCIEs represent an exceptional cost-effectiveness since their broad experience permits them to find solutions for problems quickly. In common instances, less qualified engineers can wrestle for hours or days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your network via advanced remote troubleshooting technology to perform quick, safe, and economical analysis and repair.
Progent's CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure products. Cisco networking consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Catalyst switch integration and support, Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Access Points engineering services, Cisco wireless controllers integration consulting, Cisco Security and VPN Consulting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security services to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help your business to recover rapidly after a serious breach. Security support services offered by Progent cover in depth information security and compliance audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from malicious attacks; installing firewalls; establishing secure mechanisms for remote and mobile communication; securing your email system against spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent can provide expert remote consulting support to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that utilize physical resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports transparent testing for disaster recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a broad spectrum of information technologies such as network architecture, email systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Windows or Linux solutions. Progent's group-oriented methodology for resolving technical issues enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent remote help troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. The ProSight suite of outsourced network management services covers all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute major initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Mesa Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Call Center service options for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progentís Help Desk sharing services allow your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading PSA tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk team of seasoned network experts provides your workers in Mesa or anywhere in the state of Arizona fast communication with a reliable network service resource with extensive experience providing phone consulting and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk the reputation as a crucial contributor to company success, and Progent's intent is to solve and not merely annotate technical issues.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff provides remote professional consulting expertise and training in specific business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, programming, and education offerings, go to Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers organizations in Mesa, or anywhere in the state of Arizona, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your environment so your IT support is proactive and automated. By uncovering emerging trouble spots before they expand into crashes, system monitoring can avoid stressful and expensive information system crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or networks powered by a variety of OS platforms.
To contact Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Mesa or throughout the state of Arizona, Progent's phone-based computer support engineers can deliver expert and cost-effective IT help whenever your organization requires it. More than 15 years of providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve network problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.
Even if your Mesa organization deals with a regular freelance support technician or employs a full time IT staff that know how to deal with common network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to solve unexpected system emergencies or especially complex integration problems.
Details of Progent's Remote Network Support for Mesa
Progent's phone support, remote troubleshooting, network security consulting, and system management services offer companies in Mesa or throughout the state of Arizona unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk support and network management, Progent's professionals can provide your organization enterprise-level network support while allowing you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Mesa and is also ideal for networks in more remote regions of Arizona that lack consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support tools, technical databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent offers online help on a by-the-minute basis, so you are charged only for the support you use. Progent requires no minimum fee for phone support and imposes no monthly retainer for support services delivered during regular working hours. This saves you from paying big bills for routine fixes.
- Availability of Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide help from on-staff specialists with skill in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic support offerings consist of technology integration, MS Exchange Server expertise, system security design, and shared Help Desk services. Progent's Experts Team offers world-class consulting expertise for critical application areas. Help offered by the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management and Application Development
MySQL Management and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient centralized source for network generalists and specialists, Progent can deliver fast, affordable, and comprehensive information technology solutions that fit the specific requirements of your business.
- State of the Art Remote Connectivity Software
Secure online access permits Progent's service experts to observe exactly what your users see. This makes it easier to find quick fixes to problems that might otherwise demand an expensive personal service call. Effective remote access tools and experienced technicians combine to allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in online support and automated network monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24x7 Support for High Network Uptime
For businesses with line-of-business applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are designed especially for budget-constrained organizations whose workers require immediate recourse to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, refined remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Windows Server 2008 upgrades, Windows Server 2003 upgrades, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and on-site help per minute. Consequently, you owe just for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services delivered during normal business hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by each consultant to every customer. The practice of detailing and organizing support activity allows more effective support and eliminates a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide 24x7 remote tracking services powered by MS Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.