Fast Online Help for Mesa Information Networks
Urgent Online Help for Mesa SystemsFor companies located in Mesa or anywhere in Arizona, Progent offers remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex networking issues, plus the assistance of CISA and CISSP-qualified security experts to help with advanced security design and diagnostic jobs.

Progent's remote support engineers offer exceptional leverage because they possess the practical background and have access to the advanced technology necessary to solve most network problems rapidly. Efficient support lowers immediate costs since service calls use up minimal billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company saves additionally in incidental expenses by reducing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's pricing policy for online support is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you are invoiced only for the support that you actually get. In contrast to typical remote support firms, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and clean model for billing do away with scenarios where quick fixes manage to end up as large bills. Progent's skill at handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven processes that ensure the maximum degree of efficiency for online engineering help and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to interface to your environment remotely without violating system security.

Progent's proven technical support reporting application includes detailed records of all support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of assistance provided to every Progent client by any consultant. This database of problems and fixes is organized as a conveniently exploitable internal database that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's high-level certifications and working associations with important technology companies such as Cisco and Microsoft make available additional massive support knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's remote service experts are able to come up with the best solutions quickly.

Remote technical services provided by Progent to businesses in Mesa and throughout the state of Arizona include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same advanced IT solutions used by some of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your organization's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or revamping your established organization, selecting or enhancing Help Desk Call Center software to meet the unique needs of your company, or adding temporary online staff to work with your in-house Help Desk resources to handle high-demand events like software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of experienced network experts provides your workers in Mesa or anywhere in the state of Arizona fast access to a dependable network service group with substantial experience providing telephone-based consulting and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center the reputation as a major contributor to company performance, and Progent's target is to resolve rather than merely report technical problems.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting staff can supply online professional engineering expertise and education in key application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for familiar Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Mesa, or anywhere in the state of Arizona, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so that your computer support is proactive and automated. By detecting emerging problems before they cause network outages, proactive monitoring can minimize stressful and costly network breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that incorporate a mix of platforms.
How Your Mesa Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Mesa or throughout the state of Arizona, Progent's online computer support specialists are ready to provide effective and economical system support the instant your company requires it. Long experience offering online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair network problems quickly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Mesa company works with a regular freelance support technician or maintains a full time organization that know how to handle typical computer problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to deal with unexpected system emergencies or especially complex integration problems.

Features of Progent's Remote Computer Support for Mesa
Progent's online support, remote repair, network security expertise, and network management services give businesses in Mesa or throughout the state of Arizona the greatest leverage for your support budget. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk services and system management, Progent's experts can provide your organization enterprise-level IT support while permitting you to eliminate the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT expertise, refined remote support software, and understanding of corporate IT allow offices to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does My Business Begin Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.