Fast and Affordable Remote Troubleshooting for Mesa Computer Networks
Immediate Phone Help for Mesa SystemsFor organizations in Mesa or anywhere in the state of Arizona, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the services of CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers provide excellent value because they have the real-world experience and are equipped with the advanced technology necessary to solve the majority of information system issues rapidly. Efficient support reduces immediate expenses because service calls require fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization saves even more with incidental costs by minimizing or avoiding network outages and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is especially important for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's billing model for remote support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed just for the support that you actually get. Unlike many online service companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from scenarios where quick fixes somehow turn into substantial tabs. Progent's penchant for solving technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized technologies and field-proven processes which permit the highest level of efficiency for online consulting and repair for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's online support team to link to your company's environment remotely without breaching network security.

Progent's powerful customer support database system includes extensive documentation of the support that Progent's clients have received. Progent's authorized engineers have the benefit of the history of all help delivered to each client by any Progent engineer. This archive of problems and repairs is organized as a conveniently retrievable internal knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft open up additional vast support knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's remote service specialists can determine the best resolutions quickly.

Online support services offered by Progent to companies in Mesa and anywhere in the state of Arizona include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent consultant so all looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Billing charges for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of information technology enables customers to complete critical projects economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center service options for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who lack the budget to assemble and manage an in-house Call Center but who need fast communication with a dependable Call Center with professional telephone assistance plus the technical depth to escalate complex problems to advanced consultants.

    Progent's Call Center consulting expertise can guide you in creating an efficient new Call Center or revamping your current one, evaluating or modifying Help Desk application software to handle the particular needs of your corporation, or providing temporary phone support staff to work with your existing Call Center group during demanding events like software transitions, major updates, or installing new business software.

    Progent's Help Desk team of veteran information technology professionals gives your workers in Mesa or anywhere in the state of Arizona fast assistance from a reliable technical support group with substantial experience delivering telephone-based help and remote diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a solid contributor to business performance, and Progent's target is to solve and not simply document technical issues.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Consulting staff provides remote professional engineering expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, customization, and training services, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Mesa, or anywhere in the state of Arizona, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so your computer support is proactive and automated. By exposing possible issues before they evolve into downtime, automated monitoring can head off stressful and expensive information system crises. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments powered by multiple platforms.
How Your Mesa Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Mesa or anywhere in the state of Arizona, Progent's online computer support engineers are ready to deliver effective and economical system help whenever your business has to have it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access technology to repair computer problems quickly while avoiding the expense and lost time that comes with in-person support visits.

Even if your Mesa office works with a local independent consultant or employs a full time organization that can deal with the majority of computer issues, Progentís Microsoft certified engineers can offer an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to solve sudden system crises or especially challenging integration problems.

Details of Progent's Online Network Support for Mesa
Progent's online support, Internet-based troubleshooting, system security consulting, and system management services offer offices in Mesa or anywhere in the state of Arizona the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk Call Center support and network administration, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT knowledge, fine tuned remote support software, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, at the forefront of IT support, performing a wide variety of IT projects for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This ensures that you get not just expert IT help, but also a consultant with field-tested approaches for applying technical knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person visits by the minute. Consequently, you are invoiced just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services provided during normal working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent faces little competition. Businesses who work with familiar freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, protected, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer 24x7 remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly service losses.
How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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