Fast and Affordable Remote Troubleshooting for Mesa IT Networks
For businesses in Mesa or anywhere in Arizona, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's online support engineers offer exceptional value because they have the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses since solutions require fewer billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating system outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online technical support know-how is particularly helpful for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.
Progent's billing policy for remote help is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you owe just for the support that you receive. In contrast to many remote service companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing avoid situations where speedy. minor solutions somehow turn into large tabs. Progent's skill at solving technical issues quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized tools and proven processes which permit the maximum level of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to interface to your company's computer system remotely without compromising network security.
Progent's advanced technical support database application includes detailed histories of all service that Progent's customers have received. Progent's staff engineers have the benefit of the details of support provided to each client by every Progent engineer. This history of trouble tickets and fixes is stored as a readily exploitable proprietary knowledge base that enables Progent's online support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft open up additional massive technical support databases and permit quick response from manufacturers' internal support staff so Progent's online consulting specialists can determine the best solutions quickly.
Remote support available from Progent to clients in Mesa and throughout the state of Arizona include:
Certified Windows Expertise
Progent's Microsoft-expert online support experts can provide computer problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server design,
Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective desktop services to assist you business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and indicates an individual's network technology knowledge at the expert level. CCIEs know how to deal with even the most stubborn issues associated with network infrastructure design, integration, administration, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or locating software patches. CCIEs are an exceptional cost-effectiveness since their deep expertise enables them to fix problems rapidly. In common instances, less seasoned engineers can wrestle for hours or days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can interface to your computer system by means of the latest remote support technology in order to perform efficient, safe, and economical analysis and remediation.
Progent's CCIEs offer expertise in all of Cisco's top-selling family of infrastructure products by delivering consulting services that include:
CISM and CISSP Certified System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help your business to recuperate quickly after a serious breach. Security services offered by Progent cover thorough data security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; installing firewalls; building safe techniques for off-site and mobile access; guarding your email infrastructure from spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting services to help businesses of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine physical resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for restoring services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote support services to address a wide range of computer technologies such as network infrastructure, email systems, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent online help diagnosing anomalies affecting UNIX/Linux systems powered by leading variants of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services intended to enable small and medium-size organizations to utilize the same best-of-breed technology used by many of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to manage the entire threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and world-class security for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Billing rates for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Mesa Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing services are well suited for companies who lack the resources to create an in-house Help Desk Call Center but who require fast communication with an efficient Help Desk with professional phone support plus the technical depth to escalate complex tasks to advanced consultants.
Progent's Call Center consulting support can assist you in creating an effective new Call Center or revamping your existing organization, selecting or customizing Call Center software to handle the unique demands of your corporation, or providing temporary phone support staff to reinforce your internal Call Center team during high-demand events such as software transitions, mass upgrades, or installing new business software.
Progent's Help Desk team of experienced information technology professionals provides your computer users in Mesa or anywhere in the state of Arizona rapid communication with a large technical support group with years of experience offering telephone-based consulting and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk recognition as a major enabler of business productivity, and Progent's goal is to solve instead of just record IT problems.
- Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts Team offers online advanced consulting support and training in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more on Progent's consulting, custom development, and education services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Mesa, or anywhere in the state of Arizona, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so that your network maintenance is proactive and automated. By uncovering looming issues before they grow into crashes, proactive monitoring can ward off stressful and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by a variety of OS platforms.
To get in touch with Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Mesa or anywhere in the state of Arizona, Progent's phone-based network support engineers are ready to deliver expert and affordable IT support the moment your organization requires it. Long experience providing online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair network problems quickly while avoiding the expense and lost productivity associated with on-premises service calls.
Even if your Mesa office relies on a regular freelance consultant or maintains a full time IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to deal with sudden system crises or particularly tough integration projects.
Features of Progent's Online Computer Support for Mesa
Progent's online support, remote troubleshooting, system security consulting, and system management services offer companies in Mesa or throughout the state of Arizona the greatest leverage for your support investment. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing services and network management, Progent's professionals can provide your organization world class network support while permitting you to avoid the cost and administration overhead of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Mesa and is also ideal for customers in more remote regions of Arizona that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a wide array of Microsoft support tools, technical databases, and on-going education.
- Per Minute Billing to Minimize Costs
Progent provides remote support on a per-minute basis, so you are charged only for the services you use. Progent requires no minimum charge for phone help and asks for no periodic retainer for services provided during normal business hours. This keeps you from facing big bills for quick repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide the services of authorized professionals with skill in designing, deploying, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic consulting offerings include system integration, MS Exchange Server expertise, corporate security planning, and Help Desk Call Center support. Progent's Application Experts Team can provide in-depth consulting support in specific application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project Expertise
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Help
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Software Development
MySQL Management Support and Software Development
Apple Macintosh Help
Amazon Marketplace Web Service Programming and Debugging
By providing a full service one-stop resource for IT generalists and application experts, Progent can deliver timely, cost-effective, and thorough information technology solutions that fit the special requirements of your company.
- Sophisticated Online Access Tools
Secure online access allows Progent's support professionals to observe precisely what your customers see. This makes it easier to produce quick fixes to problems that could otherwise require an expensive onsite visit. Cutting-edge online access tools and expert technicians combine to enable Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online support and remote network monitoring.
- Compatibility with Popular VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Support for Maximum System Availability
For organizations with vital applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed specifically for budget-constrained companies whose workers require instant recourse to a Help Desk service with effective phone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT expertise, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, in the trenches of network support, performing a wide variety of technical tasks for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not just world-class IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site help by the minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no retainer for support services provided during regular business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local service organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each staff member to every customer. The discipline of documenting and organizing service activity allows more effective service and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 network monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your information network from stressful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.