Expert Online Service for Mesquite, Texas Computer Networks from World-class Consultants
Small businesses have traditionally been underserved by large IT support organizations. Some small companies permit themselves to grow excessively reliant on freelance consultants or small consulting organizations who lack the size or broad knowledge to react promptly or effectively to network crises. Still other small businesses turn to mass-market support providers staffed with personnel taught to provide by-the-numbers solutions to ordinary problems but who are missing the experience and technical scope to handle the diversity of configurations and lack of standards that characterizes small company IT systems.
Progent's time-tested approach to delivering low-cost and effective network support to small companies has made Progent among the top Microsoft-certified IT consulting firms in the country. Progent has provided online support to companies in every state in the country (See Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to add to the technical skills of your in-house IT service team. This can cut costs and help meet schedules for big projects such as application programming, disaster recovery preparedness, network security audits, merging datacenters, or software migrations.
Progent can also provide access to accredited consultants to help your business to design and implement a sensible cloud computing strategy.
Key Products and Technologies Serviced by Progent for Office Networks in Mesquite, Texas
Progent offers the support of qualified experts for all facets of information technology found in small organizations. Technologies serviced by Progent's consultants include:
Support Delivery Options for Mesquite, Texas Businesses
Progent offers a selection of options for providing small companies and local governments with affordable IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for providing computer support is built on the Help Desk structure familiar to big IT support organizations. Progent's Contact Center Service Mechanism ensures rapid support, comprehensive service records, reliable follow-through, and strict expense control for an array of network service delivery alternatives that include online troubleshooting, in-person support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center (TRC) offers urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can assist clients to analyze and repair network issues without the expense or time loss of on-premises service visits. The background of Progent's IT engineers allows them to handle the majority of IT issues rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Find out additional information about Progent's remote network support services.
- On-site Service
Progent offers onsite computer support for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can work in tandem with Progent's online support engineers to deliver small businesses the best of both worlds: hands-on support technicians when you require them as well as the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The response time for in-person support calls is usually less than one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more details about how to sign up for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most problems. for more information, refer to Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can deliver help with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security engineering, fault tolerant it system design, server virtualization solutions, plus configuration, programming and training for small business programs such as financials, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as site relocations and major system migrations, longer term projects such as management analytics software programming and support, relational database software development and administration services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services such as disaster recovery and malware removal.
- Application Hosting
Progent offers hosting for vital applications such as Exchange and Microsoft SQL in order to provide small companies with higher levels of reliability, protection, and recoverability than is feasible using the type of in-house data center that is achievable for the majority of small organizations. Since Progent uses the same data centers that support the equipment of many of the world's biggest information technology organizations, Progent can save you the investment in building and maintaining the systems required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that patches and service packs remain current, protection and performance is constantly monitored, and systems are consistently archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting for all of a small company's servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is in addition easy for clients to migrate to a different service provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that permit businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed solution, can handle the mixed- OS and loosely standardized environments common with small businesses, and retains ownership of the licenses in the client's hands so that migrating to a different virtualized system is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced remote support services to help businesses of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that combine on-premises resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete threat progression including filtering, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital data, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex array of infrastructure technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a business-wide perspective on network protection and can help with advanced security programs such as SIEM solutions to help companies meet business guidelines and government regulations for IT data security and incident reporting.
The breadth and size of Progent's engineering team offer a unique set of benefits to organizations trying to maximize the productivity of their information system within an affordable budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry background, in the trenches of IT support, executing a wide variety of IT tasks for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This ensures that you get not only expert technical capability, but also a consultant with field-tested approaches for fixing actual network problems quickly.
Learn additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for phone support and on-premises help by the minute. Consequently, you are invoiced only for received services. Progent does not impose a higher rate for after-hours or priority support, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no sign-up fee and requires no retainer for services provided during normal working hours. Many support organizations impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids big invoices for quick fixes. Another benefit of by-the-minute billing is that you will be less inclined to permit incipient problems to stay unaddressed until they become big ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small support firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by each staff member to every client. The discipline of documenting and organizing support records allows more effective support and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.
Find out more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent faces little competition. Small businesses who work with independent service providers or who employ in-house support staffs gain when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and efficient.
Read additional information concerning Progent's knowledge transfer services.
In case your Mesquite, Texas business wants to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Fast Remote Technical Assistance
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).