Mesquite, Texas Microsoft and Cisco Premier Consultants

Service Delivery Options for Mesquite, Texas Companies
Progent offers a variety of options for providing small and midsize businesses with affordable computer services for technical support, system architecture, and network administration. Progent's model for providing IT support services is based on the Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures fast support, thorough activity documentation, dependable follow-through, and strict cost monitoring across a range of IT support delivery options that include remote repairs, on-premises support, and top-level consulting.

• Online Service
  Progent’s Technical Response Center offers urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can help customers to analyze and repair network issues without the expense or delay of on-premises support calls. The background of Progent's IT consultants allows them to handle the majority of network problems quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible signup process for first-time customers to accommodate urgent network problems and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn additional details about Progent's remote computer support services.

• On-site Service
  Progent provides on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online service experts to deliver small businesses the optimal solution: in-person support technicians when you need them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business application developers. The response time for on-site support visits is typically under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Find out more concerning why to register for Progent's in-person computer support.

• Help Desk
  Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most issues. for more information, see Online Help Desk Services for Small Businesses.

• Consulting Services
  Progent offers small and midsize companies budget-friendly access to world-class consultants who can provide assistance with critical products and technologies including
• Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network protection consulting, non-stop network engineering, virtualization strategies, plus configuration, customization and training for small business applications including financials, operations, business analytics, CRM, and productivity suites. Progent can help with short-term projects such as site moves and massive software migrations, extended initiatives like management analytics application development and support, database software development and administration support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency response like disaster recovery and virus removal.

• Private Cloud Hosting
  Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize company's servers in a setting that not only provides the highest degree of dependability and extensibility but that is in addition easy for clients to migrate to another support firm or to move internally when your situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server techniques that permit small businesses with mixed networks to save dramatically on the costs of capital equipment, system maintenance, and network management while getting world-class reliability and an unparalleled degree of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can support the multi- OS and loosely standardized environments typical of smaller businesses, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtualized system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting services.

• Hybrid Cloud Integration Consulting Services
  Progent offers expert remote support to help organizations of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that utilize local IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
  ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• ProSight DPS: Managed Backup
  ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security solution that uses the technology of leading information security companies to provide web-based management and world-class security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex array of infrastructure technologies such as firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-Certified security experts, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a company-wide perspective on network security and can help with advanced security projects such as SIEM solutions to help enterprises meet industry guidelines and statutory regulations for IT information protection and incident reporting.

The scope and size of Progent's engineering team offer a powerful set of benefits to organizations wishing to increase the business value of their IT system within a reasonable budget. These benefits include:

• Best Industry Service Methodology
  Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional background, at the forefront of network service, performing a wide range of IT tasks for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This means that you get not just world-class technical skills, but also a consultant with proven methods for solving real-world IT problems efficiently. Read more details about Progent's best practices for network consulting.

• Value Pricing Structure
  Progent's pricing model is to bill for online support and on-premises help by the minute. As a result, you pay only for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during regular business hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with big bills for quick solutions. An additional advantage of by-the-minute billing is that you are not inclined to allow simple problems to stay unaddressed until they grow into major problems. Find out more details about Progent's value pricing for IT outsourcing.

• Full Documentation of Network Services
  Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or small support firms who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by each consultant to each client. The practice of documenting and archiving support records allows more effective support and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who won’t release the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent is committed to information transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Small businesses who utilize independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Mesquite, Texas company needs to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Support
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).