Mesquite, Texas Microsoft and Cisco Certified Consulting

Support Delivery Options Available for Mesquite, Texas Businesses
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for technical support, consulting, and IT administration. Progent's paradigm for delivering IT support is based on the Help Desk Call Center operational structure common to big IT support groups. Progent's Helpdesk Service Mechanism promotes fast support, thorough service records, consistent follow-through, and strict expense control across a range of IT support delivery alternatives that include online repairs, on-premises support, and top-tier consulting.

• Remote Support
  Progent’s Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can help clients to analyze and repair hardware and software problems without the expense or delay of travel for onsite support visits. The experience of Progent's IT consultants allows them to handle most network problems quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for first-time customers to accommodate urgent network problems and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out more information concerning Progent's remote computer support services.

• Onsite Support
  Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's online service experts to deliver small and midsize businesses the best of both worlds: onsite service technicians when you require them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business application programmers. The response time for in-person support calls is usually less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details about why to register for Progent's in-person network support services.

• Phone Support
  Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, visit Help Desk Services.

• Consulting Expertise
  Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with vital products and technologies such as
• Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network protection engineering, non-stop it system engineering, virtualization strategies, plus integration, customization and training for business programs including accounting, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can help with short-term projects including office relocations and major system migrations, longer term projects like management analytics application programming and customization, relational database application programming and DBA services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response like disaster recovery and virus cleanup.

• Private Cloud Hosting
  Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is also convenient for clients to migrate to a different support firm or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtual server technologies that permit small businesses with multi-vendor environments to benefit significantly on the expense of hardware, system support, and IT management while getting world-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered solution, can handle the multi- platform and loosely standardized environments typical of small businesses, and keeps control of the software in the customer's possession so that moving to a new virtualized host is quick, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.

• Hybrid Cloud Integration Consulting Services
  Progent offers advanced remote consulting services to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize physical IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
  ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Cloud Backup
  ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Mesquite, Texas Small Businesses
Progent's size, scope of information technology skill, and experience with corporate IT consulting enable small companies to sidestep the pitfalls associated with excessive reliance on thinly staffed support firms or freelance engineers.

Teaming with Progent allows your company to:

• Avoid Over Reliance on Individual Support Consultants
  For IT support, smaller companies often depend heavily on individual engineers. Although freelance support engineers have lower expenses than larger support firms and can typically bill apparently lower rates, freelancers are occasionally too busy to react quickly to urgent situations. If an independent engineer is busy with different client, sick, on vacation, or in training, the lack of replacement personnel may require your company to wait for assistance during a crisis. The more your company expands, network downtime or problems with critical programs get more costly. The dollars you believed you were saving on an independent consultant can disappear fast because of lost output. Also, when freelance consultants confront unfamiliar problems, the lack of a big consulting team to rely on for assistance requires them to train with the meter running while your organization winds up with the bill for their continuing training.

• Gain Access to Experts in Complex IT Issues
  Many small service firms or freelance engineers focused on small business IT consulting are capable of delivering routine fixes but lack the experience to work efficiently with complex IT environments with a variety of operating systems, numerous sites, Voice over IP implementations, remote workforces, interconnected accounting and operational software, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's extensive team of experts can benefit your business because enterprise networks are inherently complex, support problems require in-depth understanding of in many technical disciplines, and achieving an acceptable level of robustness, reliability, and protection calls for industry-proven leading practices.

• Build a Solid Foundation for Seamless Growth
  Small companies often start with an IT system implemented on a shoestring budget. Without a carefully designed architecture, a series of ad hoc fixes often get piled onto of a weak foundation. As a company grows, reliability and scalability issues can obstruct the productivity of the business. These environments require proper evaluation, smart business planning, and in-depth expertise to migrate to an IT environment that can act as the reliable foundation to handle current business needs and support future expansion.

• Team with Solution Consultants, Not Product Vendors
  Small businesses need guidance and education to work through an increasingly complicated maze of technology alternatives offered for enabling growth and enhancing efficiency. They do not need a network engineer or support firm that attempts to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells services only. This allows Progent to align technical services with the real interests of customers. Mixing network support and product selling can result in a conflict where the proposed solution is built around a preselected vendor instead of being driven by the true needs of a small business.

Get in Touch with Progent
In case your Mesquite, Texas business wants to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).