Mesquite, TX Online Support from Certified Computer Network Service Experts
Progent's computer network help services can provide your Mesquite, TX business low cost and consistent support from Microsoft and Cisco certified information technology engineers. By providing IT support help when you require it, providing advanced knowledge for mission-critical technologies, delivering unique support such as 24x7 network monitoring, and charging only for services you receive, Progent offers your Mesquite, Texas company an affordable alternative for maximizing the profitability of small-scale business networks. If you maintain an on-premises datacenter, connect to cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for organizations to build and support a robust and secure IT system and to benefit from fast access to the seasoned consulting ordinarily available only to corporations who are able to support a sizeable internal IT staff.
For mid-size and large companies, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your in-house IT service personnel. This can reduce expenses and help meet schedules for major IT initiatives like software design and development, business continuity planning, network security audits, merging datacenters, or software migrations.
Progent can also offer the services of accredited experts to help your company to plan and execute a sensible cloud computing strategy.
Popular Products and Technologies Serviced by Progent's Consultants for Business Networks in Mesquite, Texas
Progent's national group of certified experts offers help for all aspects of information systems deployed by companies of all sizes. Technologies served by Progent in Mesquite include:
Support Delivery Options for Mesquite, Texas Companies
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management. Progent's model for delivering computer support services is based on the Help Desk structure familiar to big IT groups. Progent's Help Desk Call Center Service Model promotes fast support, thorough activity records, consistent follow-up, and strict expense control for a range of IT service delivery modes that include remote repairs, onsite support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can assist customers to troubleshoot and fix hardware and software problems without the cost or delay of in-person support calls. The background of Progent's network consultants allows them to handle most IT problems quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based signup process for first-time clients to accommodate urgent network problems and Progent bills per minute with zero startup charges or minimums, so you pay only for the help you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out additional information concerning Progent's online network support services.
- On-site Service
Progent provides on-site technical support for registered clients in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote support experts to give small and midsize companies the optimal solution: in-person support professionals when you need them as well as the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business software programmers. The response time for on-site support calls is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more details about how and why to sign up for Progent's in-person computer support.
- Help Desk
Progent's Contact Center Services are designed for small and midsize businesses who require fast and reliable access to an online Help Desk Call Center with efficient telephone support, online repair tools, and enough technical strength for full escalation. Because smaller businesses typically have tight IT budgets and can provide little management attention for handling IT support tasks, Progent's Help Desk Call Center Services can be the most cost-effective option to ensure that business information systems stay up and running. Read more concerning Progent's Contact Center outsourcing services.
- Consulting Expertise
Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network security consulting, fault tolerant network design, virtual server strategies, plus configuration, customization and training for small business applications such as accounting, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can help with one-time projects including site relocations and major software upgrades, longer term initiatives such as business information application programming and support, database application programming and administration support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system administration, or emergency services such as data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for vital business applications like Exchange Server and Microsoft SQL Server in order to provide small businesses with higher degrees of availability, protection, and recoverability than is feasible with the type of in-house data center that is realistically affordable for most small and midsize organizations. Because Progent utilizes the same data centers that host the equipment of some of the planet's biggest IT companies, Progent can save you the investment in building and managing the infrastructure required for world-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs remain updated, protection and performance is continually tracked, and systems are consistently backed up and available for full and rapid restoration. Find out additional information about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's servers in an environment that not only delivers the top degree of fault-tolerance and extensibility but that is in addition easy for clients to transfer to another support provider or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that permit small businesses with mixed environments to save dramatically on the costs of hardware, infrastructure maintenance, and network management while getting world-class reliability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed service, can support the mixed- OS and loosely standardized environments common with small companies, and retains ownership of the software in the client's possession so that moving to a different virtualized host is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers expert online support services to help companies of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that utilize physical resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex array of infrastructure technologies including firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide view of network security and can help with advanced security projects such as SIEM solutions to help companies meet business guidelines and government mandates for network data security and incident reporting.
The breadth and size of Progent's consulting staff offer a powerful array of benefits to customers trying to maximize the productivity of their IT network within a realistic budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, at the forefront of network support, executing a broad range of technical projects for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This means that you get not only expert technical capability, but also a consultant with proven methods for fixing real-world IT problems rapidly.
Read more concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for remote service and on-premises visits by the minute. As a result, you are invoiced just for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during regular working hours. Many support organizations impose large minimum payments or bill in increments of a quarter hour or more. Progent's one-minute billing granularity does away with king-size bills for fast fixes. Another advantage of by-the-minute billing is that clients are not inclined to allow minor problems to fester until they become big ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation given by every consultant to each customer. The discipline of documenting and organizing service activity results in more efficient support and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces little competition. Small companies who utilize freelance consultants or who employ in-house support personnel gain when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and efficient.
Learn additional information concerning Progent's knowledge transfer services.
How to Contact Progent
If your Mesquite, Texas business needs to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Immediate Online Network Support
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).