Low-cost Computer Support from Microsoft premier Consultants for Businesses in Mesquite, TX
By offering professional support when you require it, making available specialized knowledge for key applications, providing high-value services like virtual server hosting, billing only for help you receive, and requiring no setup or retainer fees for standard services, Progent enables your company to increase the competitive value of your information system and minimize service costs. Progent appreciates that information system protection, dependability, and efficiency are just as important to small businesses as to large enterprises but that small organizations don't have the leverage to invest heavily in information technology and internal service staffs. Progent's fundamental value proposition is that no network consulting organization can match Progent's ability to deliver the IT support expertise your company requires when you require it and at a cost you can afford.
For larger businesses, Progent can provide co-sourcing services to add to the technical skills of your in-house network support staff. Co-sourcing can save money and minimize technical risks for big projects like application programming, disaster recovery preparedness, security evaluations, office consolidations, or software migrations.
Progent can in addition offer access to certified consultants to assist your company to plan and implement a sensible cloud strategy.
Main Technologies Serviced by Progent for Mesquite, Texas Businesses
A Microsoft-certified Partner consulting company with a world-class group of Cisco Certified CCIE network experts and Apple Computer certified engineers, Progent offers urgent troubleshooting and low-cost remote consulting to Mesquite, TX companies for a wide array of computer technologies such as:
Service Delivery Alternatives Available for Mesquite, Texas Businesses
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for delivering computer support is built on the Call Center structure common to larger IT support organizations. Progent's Helpdesk Support Mechanism promotes rapid response, comprehensive activity records, dependable follow-through, and tight expense monitoring across an array of IT service delivery options that include remote troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled online support for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can assist clients to analyze and fix hardware and software issues without the expense or time loss of in-person support visits. The experience of Progent's network engineers allows them to resolve most IT issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time customers to address urgent network problems and Progent bills per minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Learn additional information about Progent's online computer support expertise.
- Onsite Service
Progent provides onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote support experts to give small companies the best of both worlds: on-premises support professionals when you require them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The wait time for on-site support calls is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more about how to register for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. For details, visit Online Help Desk Services.
- Consulting Services
Progent offers small companies affordable availability of enterprise-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, non-stop network engineering, server virtualization strategies, plus integration, programming and training for small business applications such as financials, operations, business analytics, CRM, and office productivity packages. Progent can help with one-shot projects including office moves and massive system migrations, longer term initiatives like business information software programming and support, relational database software programming and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response like data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical applications such as Exchange Server and MS SQL in order to provide small companies with greater levels of reliability, security, and performance than is possible with the class of in-house data center that is practical for the majority of small businesses. Since Progent uses the same facilities that support the equipment of some of the planet's largest IT organizations, Progent can eliminate the expense of creating and managing the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet access. For hosted applications, Progent can also see to it that patches and revisions stay updated, security and efficiency is constantly monitored, and systems and data files are consistently backed up and ready for full and prompt restoration. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for all of a small or midsize company's production servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is also convenient for clients to transfer to another support firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server technologies that allow small businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered solution, can handle the mixed- platform and non- standardized networks typical of small companies, and keeps ownership of the software licenses in the customer's possession so that migrating to a different virtualized system is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide expert remote consulting services to help businesses of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that utilize on-premises resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete threat progression including protection, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly complex collection of network products including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier security experts,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide perspective on system protection and can help with advanced security programs like SIEM solutions to help enterprises meet business guidelines and government mandates for network data protection and reporting.
The breadth and depth of Progent's consulting staff bring a unique set of benefits to customers trying to increase the productivity of their IT network within an affordable budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, in the trenches of IT service, executing a wide range of technical tasks for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This ensures that you get not just world-class IT help, but also a consultant with proven methods for resolving real-world IT problems rapidly.
Learn more about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you owe just for received services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for services delivered during normal working hours. Many support organizations demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity eliminates big bills for fast solutions. An additional advantage of granular invoicing is that clients won't be inclined to allow simple problems to fester until they grow into major ones.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports sent by every consultant to every customer. The discipline of detailing and organizing support records results in more effective service and avoids a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent has little competition. Small businesses who utilize independent service providers or who employ internal IT staffs gain when Progent transfers information about new technology and tested processes to make their IT environments more reliable, protected, and efficient.
Find out more details concerning Progent's knowledge transfer services.
How to Contact Progent
If your Mesquite, Texas company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Online Technical Support
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).