Quick, Affordable Online Network Help for Mesquite, Texas Small Businesses
For over two decades, Progent has specialized in providing enterprise-quality network support to clients who have small-company budgets. Progent has developed a powerful support solution that includes a streamlined, tightly connected virtual office infrastructure, sophisticated remote troubleshooting technology, a substantial team of engineers accredited in a wide array of IT disciplines, a Help Desk Call Center service model that maximizes efficiency and guarantees follow-up, a global team of on-line support professionals, in-person service availability for the majority of most zip codes in the U.S., and a corporate culture focused on solving network issues in the least time and at the lowest cost to clients.

For larger businesses, Progent can provide co-sourcing services to reinforce the technical skills of your in-house network service personnel. Co-sourcing can save money and help meet schedules for big IT initiatives like software programming, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to certified consultants to assist your company to plan and execute your cloud computing strategy.

Key Technologies Serviced by Progent's Consultants for Companies in Mesquite, Texas
Progent's nationwide team of certified support professionals provides assistance for all aspects of network systems found in businesses of all sizes. Areas served by Progent in Mesquite include:

Service Delivery Alternatives Available for Mesquite, Texas Companies
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Support Model ensures fast support, comprehensive service records, consistent follow-up, and strict expense control for a range of IT service delivery alternatives that include remote repairs, onsite support, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progent’s Technical Response Center (TRC) offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can assist clients to analyze and fix hardware and software problems without the expense or time loss of on-premises support calls. The background of Progent's network engineers allows them to resolve the majority of IT issues quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-based registration procedure for first-time customers to address urgent network problems and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn more information concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent provides onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote support engineers to deliver small and midsize businesses the ideal combination: hands-on support technicians when you require them plus the remote help of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The response time for in-person service visits is usually less than one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more about why to sign up for Progent's onsite network support services.

  • Phone Support
    Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems. for more information, refer to Online Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent offers small businesses affordable access to enterprise-class consultants who can provide help with vital technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system design, server virtualization strategies, plus integration, programming and training for business software such as financials, operations, reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects including office moves and massive system migrations, extended initiatives like business reporting software development and support, relational database application programming and DBA support, and web development, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response such as data restoration and malware removal.

  • Application Hosting
    Progent can host vital business applications such as Exchange and Microsoft SQL in order to provide small companies with greater degrees of availability, protection, and recoverability than is possible with the type of internal data center that is achievable for most small and midsize organizations. Since Progent uses the same facilities that support the equipment of many of the world's largest information technology companies, Progent can eliminate the investment in creating and maintaining the systems required for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs stay updated, protection and efficiency is continually monitored, and systems are consistently archived and available for full and rapid recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize company's servers in an environment that not only delivers the highest level of availability and extensibility but that is also simple for clients to migrate to a different service provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow companies with multi-vendor networks to save significantly on the costs of capital equipment, system maintenance, and IT administration while achieving world-class dependability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed solution, can handle the mixed- platform and loosely standardized environments typical of small businesses, and keeps control of the software in the client's possession so that moving to a new virtual host is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced online consulting support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine physical resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Mesquite, Texas Small Businesses
Progent's staff size, breadth and depth of technical expertise, and familiarity with enterprise IT consulting enable small and midsize companies to sidestep the pitfalls related to over dependence on small service firms or individual consultants.

Working with Progent's Experts enables your company to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For network support, smaller businesses sometimes depend excessively on freelance consultants. Though individual support engineers have lower expenses than larger IT service organizations and can afford to charge apparently smaller rates, freelancers are sometimes stretched to far to react rapidly to critical situations. If a freelance engineer is occupied with another client, ill, on travelling, or in class, the absence of backup personnel may require your company to wait for help in case of a crisis. As your small business expands, network downtime or difficulties with line-of-business applications get more expensive. The money you believed you were saving on an independent consultant can disappear fast because of lost productivity. In addition, when independent engineers confront new technologies, the lack of a large consulting team to count on for advice forces them to learn in place while your company ends up with the costs for their ongoing training.

  • Gain Access to Experts in Advanced Network Issues
    Many smaller support firms or independent engineers specializing in small business IT support may excel at providing routine fixes but don't have the experience to work efficiently with complicated network environments with mixed operating systems, many sites, VoIP implementations, remote clients, integrated financial and operational software, data-driven web sites, and specialized line-of-business applications. Progent's experience with global companies and Progent's extensive group of experts can be valuable to your small business because enterprise environments are inherently complex, support issues require thorough knowledge in many technical disciplines, and achieving a high level of stability, availability, and protection calls for industry-proven processes.

  • Build a Solid Foundation for Growth
    Small companies often begin with a network cobbled together on a shoestring budget. Lacking a proper architecture, a sequence of band-aid fixes often get piled on top of a weak foundation. As a company evolves, stability and scalability problems can undermine the productivity of the business. Such environments need proper evaluation, intelligent strategic analysis, and in-depth expertise to upgrade to an IT environment that can provide the solid foundation to handle current business requirements and ease downstream growth.

  • Work with Solution Providers, Not Product Resellers
    Small companies require guidance and education to navigate through an increasingly complex array of technology alternatives offered for accelerating business growth and enhancing productivity. Businesses do not need a network engineer or service organization that tries to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services exclusively. This allows Progent to match consulting services with the genuine interests of clients. Combining network consulting and product reselling can lead to a conflict where the recommended solution is based on a predetermined technology instead of being driven by the true requirements of a client.

How to Contact Progent
If your Mesquite, Texas company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent provides consulting expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and maintain a WatchGuard Firewall appliance that fits your network security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewalls or upgrade smoothly to current WatchGuard firewalls.

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    Progent's certified failover clustering consultants can assist you to evaluate the advantages of utilizing Microsoft Windows Server 2012 clustering to build an advanced fault-tolerant/disaster recovery solution, help your organization to plan and deploy a Windows Server 2012 environment, provide online and on-premises consulting services and technical support for clusters that include physical servers or virtual machines, and help you to centralize the management of clustered servers.

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    Progent's Wireless Consulting Services offer a fast, economical way for businesses of any size to integrate, manage, monitor and repair cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and install appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and online applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    Progent's Citrix-certified consultants can assist you to plan, install, manage, and troubleshoot a virtual Windows application delivery system built on XenApp. Progent's Cisco CCIE network engineers can show you how to optimize your network for delivering server and client-side applications, and Progent's datacenter support consultants can help your organization to manage and maintain a remote datacenter that features high availability, enhanced security, and rapid recovery.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Progent provides national remote technical support and troubleshooting services for businesses that run macOS and OS X networks or whose information systems include a mix of Mac and Microsoft products. Progent's engineers offer Mac users a range of IT services including desktop assistance, migration to the most recent edition of macOS from legacy editions of Apple macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also help your business with Apple iPhone and Apple iPad integration and management, or moving to Apple's iCloud. Online technical support provides maximum return for your IT dollar by protecting client productivity and shortening the time charged for computer analysis and repair. Sophisticated remote support technology and skilled technicians and consultants allow Progent to solve most network issues without squandering time and expense by traveling to your site. In the vast majority of cases your IT problems can be remediated by telephone or via a combination of phone help and remote access. Progent can offer the services of Cisco CCIE network experts and CISSP and ISSAP premier security specialists to assist with the most difficult network problems.

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    Progent can assist you to understand the many subscription plans offered with Office 365 and integrate your network with Office 365 in a way that delivers top business value. Progent offers expertise with cross-vendor environments that incorporate Windows, macOS, and Linux technology. Progent can also help your business to build and maintain hybrid solutions that seamlessly integrate on-premises and cloud resources.

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    Systems Management Server provides added capability for change and configuration management of Windows-powered networks through SMS Feature Packs. Feature Packs reduce the overall operational expense of managing and configuring software products by making it simpler to copy system images, manage mobile computers, and run management tools. In addition to advising you about techniques to cut management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can help you prepare and perform IT tasks that cover processes that Feature Packs are intended to make more efficient. Progent's migration and upgrade services can minimize cost and eliminate business disruption as you move to new operating systems and applications. Progent's wireless engineers can help you develop sensible procedures and standards to manage handheld computers and smart mobile phones so your mobile workforce stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to design a security strategy that includes policies, procedures and technologies to keep your IT network safe.

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    Progent's ProSight Virtual Hosting service offers proven virtualization architecture, a state-of-the-art data center, and the technical support expertise of Progent's Microsoft-certified consulting group to provide small and midsize businesses with a comprehensive information technology outsourcing solution that enhances network availability and protection, eliminates management hassle, and saves money. With Progent's Private Cloud Hosting, a small or midsize company can have all of its operating system platforms and critical application servers hosted in a secure and fault tolerant facility on a fast, high-availability virtual machine configured and supported by Progent's computer service experts.

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    Microsoft Lync Server 2010 supports IM, Real Presence, audio and video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network (PSTN) calling. Microsoft Lync 2010 can extend the functionality of Exchange Server, SharePoint and Office or Office 365 and simplify management via integration with Active Directory. Lync can also cut capital and operational costs by eliminating Voice-over-IP equipment and subscription fees, PBX gear, or conventional video conferencing solutions. Progent's certified IM and Presence experts can provide remote and on-premises support to assist your company to maintain and repair your existing Lync Server 2010 environment or evaluate the benefits of migrating from Lync to Skype for Business, which is the renamed and revamped release of the product family. Progent can also help you to plan and execute an efficient Skype for Business upgrade.

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    Progent's Microsoft certified engineers offers remote and on-premises support services to assist your company to manage, maintain, and troubleshoot PCs based on Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, security and compliance, backup and restore, remote access, mobile device integration, wireless network design, and remote system monitoring.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.

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    The Contact Center support model adopted by Progent's Technical Response Center gives small and midsize companies an efficient option to dependence on freelance consultants by offering extensive expertise shared by multiple support groups, optional 24x7 availability of emergency help, escalation capability to world-class experts for solving the most complex problems, service consistency and dependability, prompt follow-up overseen by seasoned IT service administrators, a choice of easy-to-use ways for initiating support tasks, and excellent progress visibility enabled by trouble ticket tracking and accessible via a web-based portal.

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