For small businesses located in Mexico City Mexico City, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, plus the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support services represent excellent value because they are equipped with the practical background and the sophisticated tools to solve most network issues quickly. This reduces immediate expenses since solutions take up a smaller number of billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally with incidental expenses by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.
Progent's pricing model for online help is structured to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you owe only for the services that you receive. Unlike typical remote service organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent situations where fast solutions manage to end up as major invoices. Progent's penchant for dealing with technical issues quickly translates into your company saving cash.
Progent's Remote Support Tools
Through years of experience, Progent has developed a collection of customized technologies and proven methodologies which allow the highest degree of effectiveness for remote help and repair for small and midsize company information networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to communicate with your environment without violating system security.
Progent's powerful customer support reporting application maintains thorough records of all support that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of all help provided to each client by any engineer. This database of problems and repairs is stored as a readily retrievable proprietary knowledge base that permits Progent's remote technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft permit access to other vast support knowledge bases and permit priority access to vendors' internal product engineers with the result that Progent's online consulting specialists are able to determine the best solutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote services in Mexico City Mexico City or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.
Online Support Services Offered Progent
Progent's online network support engineers offer certified skills in an extensive set of disciplines. This broad scope of capability allows Progent's consultants to manage virtually any crisis likely to crop up in a small business information system. Certificates held by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to customers with mixed-OS environments, Progent also offers the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services provided by Progent to companies in Mexico City include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of computer technology including network infrastructure, email systems, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and simplified administration, and migration from legacy systems to the latest MS Windows or Linux environments. Progent's group-oriented approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance for troubleshooting problems within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the premier accreditation for networking engineers, and certifies an individual's technical knowledge at the master level. Cisco qualified CCIEs can deal with even the most difficult problems encountered in network infrastructure design, deployment, maintenance, security, and repair. CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer excellent value since their depth of experience allows them to resolve the most complex problems rapidly. In many cases, less experienced service providers can struggle for hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few consulting firms make CCIEs available to assist small and mid-size businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can get timely help for complex network issues that are lowering worker productivity but are outside the scope of your regular IT service resources. Progent's Cisco-qualified CCIE support experts can tie into your environment using sophisticated on-line support technology to perform fast, safe, and affordable diagnosis and repair.
Progent's CCIEs offer expertise in the entire range of Cisco's top-selling family of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network solutions.
Authorized MS Windows Support
Progent's Microsoft-certified online support engineers offer computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can help you with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and deployment, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of online desktop support and troubleshooting services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISSP and ISSAP network security consultants offer a variety of security solutions to improve the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist you to clean up quickly after a damaging breach. Security support services available from Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast cleanup after virus and worm attacks; setting up firewalls; designing safe architectures for off-site and mobile access; guarding your email infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting services to help organizations of any size connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine on-premises IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent offers the skills of seasoned online consulting experts for special projects that small companies often request. Billing charges for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these important fields of computer technology enables clients to execute critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Mexico City Mexico City Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support alternatives for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center support services are well suited for smaller companies who don't have the budget to create an internal Help Desk Call Center but who require quick response from an efficient Call Center with professional telephone support plus the available expertise to escalate the most challenging tasks to high-level consultants.
Progent’s shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting expertise can assist you in creating an effective new Call Center or enhancing your established one, selecting or customizing Call Center software products to handle the particular demands of your corporation, or providing temporary online staff to work with your in-house Help Desk group to deal with demanding scenarios like software migrations, mass updates, or installing new business software.
Progent's Help Desk Call Center staff of veteran network consultants provides your clients in Mexico City Mexico City quick contact with an effective network service group with substantial experience providing phone consulting and online diagnostics for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center recognition as a key enabler of business success, and Progent's intent is to fix and not merely track IT problems.
Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts staff can supply phone-based professional engineering support and training in special application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office Word, and MS Office Excel. To read more information on Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac professionals can promote the artistic facets of Mac environments by providing phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals offer expertise in a range of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio/video or establishing an audio/video post production studio.
Online Network Monitoring Support
Progent can provide companies in Mexico City Mexico City remote network monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent for your business so that your computer maintenance is proactive and automated. By spotting potential issues before they evolve into crashes, system monitoring can minimize disruptive and costly network crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that support multiple platforms.
To contact Progent about emergency remote expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.