For small companies in Mexico City Mexico City, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for challenging connectivity problems, plus the services of CISSP-accredited security engineers to help with high-level security design and disaster recovery planning.
Progent's remote technical support services offer exceptional value because they are equipped with the practical experience and the advanced tools to solve most information system issues quickly. This reduces immediate costs because service calls require fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally in indirect expenses by reducing or avoiding system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for remote help is structured to get the most out of your network support investment. Progent bills by the minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to typical online support firms, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate situations where quick solutions somehow end up as major bills. Progent's skill at handling technical issues quickly results in your business saving money.
Progent's Online Service Tools
Over the years, Progent has refined a set of optimized tools and proven methodologies that permit the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize company information systems. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to access your company's network remotely without violating system security.
Progent's sophisticated technical support reporting application stores comprehensive records describing the support that Progent's clients have received. Progent's team consultants have the benefit of the history of support provided to each Progent customer by any Progent engineer. This history of problems and responses is structured as a conveniently searchable proprietary database that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit priority access to vendors' internal engineering staff so Progent's remote service experts can arrive at the most efficient resolutions promptly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Mexico City Mexico City or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.
Phone-based Network Support Services Available from Progent
Progent's remote network support engineers possess credentials in a comprehensive set of disciplines. This wide range of IT skills permits Progent's consultants to address practically any crisis that may take place in a small business information system. Certifications held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To support companies with multi-OS networks, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based technical services available from Progent to small businesses in Mexico City include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide spectrum of computer technology including network architecture, messaging solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy management, and transitioning from legacy applications to the latest Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can offer emergency online help for resolving anomalies affecting UNIX/Linux networks powered by popular versions of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure engineers, and certifies an individual's network technology knowledge at the expert level. Cisco qualified CCIEs know how to handle the most complex problems surrounding network design, installation, maintenance, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with IOS network management utilities and coming up with workarounds or identifying program patches. CCIEs offer exceptional cost-effectiveness since their deep expertise allows them to find solutions for the most difficult problems rapidly. In many instances, less experienced engineers can wrestle for many hours or even days with the same tasks that a CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get urgent assistance for serious network infrastructure problems that are impacting worker productivity but are beyond the comfort zone of your ordinary computer service resources. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of the latest remote support technology in order to perform efficient, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as VPN products.
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support professionals can deliver computer repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can help you with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and configuration, Microsoft Teams consulting, Skype for Business migration consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of online desktop consulting and support services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Engineers
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of security services to enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your business to recover quickly after a serious breach. Security consulting services offered by Progent include: in depth security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm attacks; integrating firewalls; building safe mechanisms for remote and mobile communication; protecting your messaging system against spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support services to help companies of all sizes integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the services of seasoned remote consulting experts for special projects that small companies often request. Billing rates for longer-term consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these special fields of information technology enables clients to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Mexico City Mexico City Business Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk Call Center programs for small and midsize companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are designed for small organizations who don't have the money or time to support an internal Call Center but who require fast access to an efficient Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex problems to high-level engineers.
Progent’s Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution built around the top PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk or improving your established one, identifying or modifying Help Desk software products to handle the special demands of your corporation, or providing temporary online personnel to reinforce your existing Help Desk Call Center resources to handle demanding situations like software migrations, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced information technology professionals provides your customers in Mexico City Mexico City quick contact with an efficient network service group with extensive background providing phone support and remote repair service for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center perception as a key enabler of business productivity, and Progent's policy is to fix instead of simply record technical problems.
Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Group provides remote advanced engineering expertise and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for Microsoft applications such as CRM, Microsoft Project, Office Word, and Microsoft Office Excel. To find out additional information concerning Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac consultants can nurture the imaginative elements of Apple Mac systems by offering remote help services and training in imaging, sound, and video. Progent's consultants offer assistance in a large selection of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio/video or configuring an audio/video production facility.
Online Network Monitoring Support
Progent offers businesses in Mexico City Mexico City remote computer system monitoring services based on Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your environment so your network support is proactive and automated. By uncovering possible issues before they grow into full-scale emergencies, system monitoring can minimize inconvenient and expensive network failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or networks based on a mix of OS platforms.
To contact Progent about emergency online assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.