For small and midsize companies located in Mexico City Mexico City, Progent provides technical support for information systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISSP-certified security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote support engineers offer excellent value due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most network issues rapidly. This lowers immediate costs because solutions take up a smaller number of chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company saves additionally with indirect expenses by minimizing or avoiding network outages and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's billing policy for online help is structured to get the most out of your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged only for the services that you actually get. In contrast to many online service organizations, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for billing prevent scenarios where fast solutions manage to end up as substantial invoices. Progent's penchant for handling problems efficiently translates into your company spending less money.
Progent's Remote Support Technologies
Over the years, Progent has refined an array of optimized technologies and proven processes that promote the maximum degree of efficiency for remote consulting and troubleshooting for small company information systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access enables the staff of Progent's online support team to communicate with your network remotely without compromising network security.
Progent's proprietary customer support database system maintains thorough documentation of the service that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of assistance provided to every customer by every consultant. This history of problems and fixes is organized as a quickly retrievable support knowledge base that enables Progent's remote support professionals to share their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft permit access to additional extensive technical databases and allow quick access to manufacturers' internal engineering staff so Progent's online service specialists are able to arrive at optimal solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Mexico City Mexico City or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's online network support engineers have credentials in an extensive array of disciplines. This wide range of technical skills enables Progent's engineers to address practically any problem likely to crop up in a small business network. Certificates held by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To help companies with mixed-OS networks, Progent also provides the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services provided by Progent to small businesses in Mexico City include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a wide range of computer technology including network architecture, email systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server consolidation and easy management, and transitioning from legacy systems to the latest Windows or Linux environments. Progent's team-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency remote help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE credential is the highest recognition for networking professionals, and indicates an individual's technical knowledge at the master level. CCIEs can deal with even the most difficult challenges encountered in network infrastructure design, integration, administration, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs are an exceptional value because their deep expertise permits them to solve the most complex problems quickly. In typical cases, less seasoned service providers can wrestle for hours or even days with the same tasks that a CCIE can dispose of in a few minutes.
Few service firms make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so you can get immediate help for serious network problems that are lowering business productivity but are not within the scope of your regular network support group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your network using state-of-the-art on-line support tools in order to provide quick, safe, and affordable analysis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's market leading family of networking products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Authorized MS Windows Experts
Progent's Microsoft-premier online support experts can provide computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's certified CISM and CISSP security engineers offer a range of security services that can improve the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or help you to recover quickly following a damaging penetration. Security consulting services available from Progent include: thorough network security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; configuring firewalls; designing safe techniques for remote and mobile connectivity; guarding your messaging infrastructure from spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that combine on-premises IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent offers the services of world-class remote consulting experts for contract IT projects that small businesses often need. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables clients to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Mexico City Mexico City Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Call Center programs for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Call Center services are ideal for small businesses who lack the budget to create an in-house Help Desk but who want fast access to an efficient Help Desk with proficient phone support plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progent’s Help Desk Co-management services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk or improving your current organization, identifying or customizing Help Desk Call Center application software to address the special needs of your company, or adding temporary online staff to reinforce your in-house Help Desk group during demanding events like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk Call Center team of experienced information technology consultants provides your computer users in Mexico City Mexico City quick communication with a reliable network service resource with years of experience delivering telephone-based support and online diagnostics for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center recognition as a significant contributor to company success, and Progent's policy is to fix and not just document IT problems.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts staff offers phone-based and in-depth engineering support and education in special application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, customization, and education for popular Microsoft applications such as CRM, Office Project, MS Office Word, and MS Office Excel. To find out additional information about Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the imaginative aspect of Apple Mac environments by providing remote help support and training in imaging, audio, and video. Progent's support professionals offer help in a range of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects such as capturing or digitizing audio/video or integrating an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Mexico City Mexico City remote computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent for your environment so that your computer support is proactive rather than reactive. By anticipating potential trouble spots before they grow into downtime, system monitoring can avoid stressful and costly service crises. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments that support a combination of operating systems.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
Mexico City Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Mexico City Metro Area.
Progent locations in Mexico City Metro