Fast Online Technical Support for Mexico City Mexico City IT Networks
For companies located in Mexico City Mexico City, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISSP-certified security experts to handle advanced security design and diagnostic issues.
Progent's online support experts offer exceptional value because they have the real-world background and have access to the sophisticated technology necessary to resolve the majority of information system issues rapidly. Efficient support lowers direct costs because service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization saves even more in incidental expenses by minimizing or avoiding system downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting know-how is especially helpful in environments that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike typical online support companies, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where quick solutions somehow end up as big tabs. Progent's skill at solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of optimized tools and field-proven methodologies which allow the highest degree of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's online support team to access your company's computer system without breaching system security.
Progent's powerful customer support database system keeps extensive documentation describing all support that Progent's customers have received. Progent's team consultants have the benefit of the records of support rendered to each customer by every engineer. This history of problems and resolutions is stored as an easily retrievable support database that permits Progent's online technical engineers to share their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft open up additional massive technical support knowledge bases and allow priority access to vendors' in-house support staff with the result that Progent's online service specialists can come up with the most efficient solutions in the least time.
Online support services available from Progent to companies in Mexico City Mexico City include:
Authorized MS Windows Experts
Progent's Microsoft-premier online service experts offer computer repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist you with a broad variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams expertise, Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop support services to assist your company to install, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure consultants, and certifies an individual's network technology skills at the master level. CCIEs can resolve even the most difficult problems associated with network planning, deployment, management, compliance, and problem solving. CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or locating software updates. Cisco qualified CCIEs represent an exceptional value since their deep experience permits them to solve problems quickly. In many cases, less experienced engineers can wrestle for many hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can connect to your environment by means of the latest on-line support technology in order to perform fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling family of connectivity appliances. Cisco infrastructure expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless APs deployment expertise, Cisco WiFi controllers support Services, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a range of security services that can improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recover rapidly following a serious penetration. Security consulting services available from Progent cover thorough data security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; setting up firewalls; building secure techniques for off-site and mobile access; securing your email system from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent can provide expert remote support services to help organizations of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize local IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer online consulting services to cover a broad array of information technologies including system infrastructure, messaging solutions, system and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in environments that combine Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from older systems to Windows or Linux solutions. Progent's group-oriented methodology for solving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance resolving anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. Progent's ProSight series of network monitoring and management services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide web-based management and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The interview is intended to assess your company's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete critical projects economically and on time. Progent's special remote consulting services include:
How Your Mexico City Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center service options for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex problems.
Progent's Help Desk consulting support can guide you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or enhancing Call Center software to meet the special needs of your corporation, or providing temporary online staff to reinforce your internal Call Center team to deal with demanding situations like software transitions, major upgrades, or rolling out brand new business software.
Progent's Call Center team of experienced information technology professionals offers your clients in Mexico City Mexico City immediate access to an effective network service resource with extensive experience delivering telephone-based consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a major driver of company productivity, and Progent's aim is to fix rather than merely document network issues.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff can supply online advanced engineering expertise and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Mexico City Mexico City online hybrid network monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so that your computer support is proactive and automated. By spotting potential problems before they result in downtime, system monitoring can avoid stressful and expensive service failures. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks that incorporate a mix of operating systems.
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Mexico City Mexico City, Progent's online computer support specialists can provide professional and cost-effective system help the moment your business requires it. More than 15 years of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to fix IT problems rapidly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Mexico City organization deals with a local independent support technician or employs a full time organization that can handle ordinary computer problems, Progent’s Microsoft certified engineers can still offer an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to solve unexpected system emergencies or particularly complex integration projects.
Features of Progent's Remote Network Support for Mexico City Mexico City
Progent's online help, Internet-based troubleshooting, system security expertise, and network administration services offer businesses in Mexico City Mexico City the greatest leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's experts can provide your business enterprise-level network support while allowing you to eliminate the expense and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Mexico City Mexico City and is also ideal for networks in more remote regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide array of Microsoft support utilities, service information, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent provides remote help on a minute-by-minute basis, so you pay only for the services you use. Progent asks for no minimum fee for online service and requires no ongoing subscription fee for services provided during normal business hours. This protects you from facing big invoices for routine repairs.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco can provide help from on-staff specialists with skill in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic support offerings include system integration, Microsoft Exchange Server expertise, network security design, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting support in critical business applications. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Support and Customization
MS Project Training
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL Management Support and Software Development
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to tailor timely, affordable, and comprehensive IT solutions that meet the specific requirements of your company.
- State of the Art Online Connectivity Software
Secure remote access allows Progent's support experts to observe precisely what your customers see. This makes it possible to produce fast solutions to issues that might otherwise demand an expensive onsite service call. Cutting-edge online connectivity tools and expert technicians combine to enable Progent to repair most network issues quickly and economically. Progent is a pioneer in online troubleshooting and remote system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Support for High System Uptime
For companies with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk support programs are designed specifically for budget-conscious companies whose clients require immediate recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT experience, fine tuned support software, and understanding of corporate IT enable offices to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent can provide in-depth support for Microsoft’s popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 support, Windows Server 2003 maintenance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person visits per minute. Consequently, you owe just for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for quick fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has few competitors. Companies who work with familiar freelance service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only support companies to provide 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.