Fast Remote Support for Mexico City Mexico City Networks
For organizations in Mexico City Mexico City, Progent offers online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified security experts to help with high-level security design and diagnostic issues.
Progent's remote support engineers provide excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated technology required to resolve the majority of network problems rapidly. Efficient support reduces immediate expenses since solutions use up fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company saves additionally in incidental costs by minimizing or avoiding network outages and associated costs resulting from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive online consulting experience is especially helpful in environments that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.
Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you pay just for the services that you actually get. Unlike typical remote support companies, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing do away with scenarios where quick repairs somehow end up as substantial bills. Progent's skill at solving technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized tools and proven processes that promote the highest level of efficiency for remote help and repair for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to communicate with your computer system without compromising corporate security.
Progent's advanced technical support database system maintains thorough records describing the service that Progent's customers have received. Progent's authorized consultants have access to the details of support provided to every client by every Progent consultant. This archive of problems and repairs is stored as an easily searchable internal database that allows Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and close relationships with important vendors including Cisco and Microsoft open up other massive technical knowledge bases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote service experts can arrive at the most efficient solutions in the least time.
Remote services available from Progent to customers in Mexico City Mexico City include:
Authorized Windows Support
Progent's Microsoft-expert remote service professionals can deliver computer problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 integration,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration consulting, Microsoft Teams configuration help, Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop consulting and support services to assist your business to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services include providing Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking engineers, and certifies a person's network technology skills at the master level. Cisco CCIEs know how to deal with the most complex challenges associated with network planning, deployment, maintenance, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS network management utilities and coming up with workarounds or locating program updates. CCIEs offer excellent cost-effectiveness since their broad experience enables them to solve problems rapidly. In typical instances, less experienced service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment via sophisticated remote troubleshooting technology to perform quick, secure, and economical analysis and remediation.
Mexico City Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Mexico City Metro Area.
Progent locations in Mexico City Metro
Progent's Cisco CCIEs can provide help for the complete line of Cisco's industry-leading family of infrastructure products by delivering services such as:
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISM and CISSP cybersecurity experts offer a variety of security solutions to bolster the immunity of your Windows, Apple macOS and OS X, or Linux network against attacks or assist you to recuperate quickly after a serious penetration. Security solutions offered by Progent cover thorough network security and compliance assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; installing firewalls; building safe techniques for remote and mobile access; guarding your messaging system against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote support to help businesses of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for recovering applications and services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide online support services to cover a wide array of computer technologies such as system architecture, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server economization and simplified administration in environments that include Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the world's top corporations. The ProSight suite of outsourced network management services covers all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Billing rates for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's special online consulting solutions include:
How Your Mexico City Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progent’s Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center staff of seasoned network consultants offers your customers in Mexico City Mexico City immediate assistance from an effective technical support resource with substantial background providing phone consulting and remote repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a solid driver of company efficiency, and Progent's aim is to solve and not simply report technical issues.
- Applications Services: Education, Development, and Integration
Progent's Applications Consulting Group offers remote and in-depth consulting expertise and education in special application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, programming, and education services, go to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Mexico City Mexico City remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your environment so your computer support is proactive and automated. By uncovering looming trouble spots before they grow into full-scale emergencies, remote monitoring can minimize stressful and costly service crises. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments based on a variety of platforms.
To get in touch with Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Mexico City Mexico City, Progent's phone-based computer support specialists can provide effective and cost-effective system support the instant your company needs it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve computer problems rapidly while eliminating the cost and lost time that comes with on-premises support visits.
Even if your Mexico City office has a local freelance support technician or employs a full time organization that know how to deal with typical network issues, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to resolve sudden network emergencies or especially complicated integration problems.
Details of Progent's Online Network Services for Mexico City Mexico City
Progent's phone support, remote troubleshooting, system security consulting, and network administration services give offices in Mexico City Mexico City the greatest leverage for your IT investment. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk support and system management, Progent's experts can provide your office enterprise-level network support while allowing you to eliminate the expense and hassle of maintaining a large internal IT staff. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Mexico City Mexico City and is also ideal for customers in more remote regions that lack consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide array of Microsoft support tools, technical information, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent provides online help on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum fee for online support and imposes no monthly retainer for services provided during normal business hours. This saves you from paying big invoices for routine fixes.
- Access to Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide access to on-staff professionals who have skill in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic support services include technology integration, Microsoft Exchange consulting, network security design, and Help Desk Co-management services. Progent's Application Experts group offers world-class consulting support for specific application areas. Support available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Training
Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Software Programming
MySQL Management and Application Development
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient centralized source for IT generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough information technology solutions that fit the specific requirements of your company.
- State of the Art Online Connectivity Software
Protected online access allows Progent's service professionals to observe precisely what your customers see. This makes it possible to produce quick solutions to problems that could otherwise demand a costly onsite visit. Cutting-edge online connectivity tools and experienced engineers together allow Progent to repair most network issues quickly and affordably. Progent is an industry leader in online support and remote system tracking.
- Compatibility with Leading VPN Products
Progent can provide secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Service for High Network Uptime
For companies with mission-critical applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-conscious offices whose workers need immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical experience, refined remote support tools, and understanding of corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Server Platforms
Progent offers world-class support for Microsoft’s powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 upgrades, Windows 2003 Server upgrades, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person help by the minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for support services provided during normal working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be tempted to allow simple problems to fester.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each staff member to every customer. The practice of documenting and archiving support activity allows more effective support and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.