Fast and Affordable Remote Troubleshooting for Miami Beach Computer Networks
For businesses in Miami Beach or anywhere in the state of Florida, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure problems, as well as the services of CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.
Progent's online support experts offer excellent leverage because they possess the real-world experience and have access to the sophisticated tools necessary to solve the majority of information system problems rapidly. This reduces immediate expenses since solutions require fewer chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization saves even more with incidental costs by minimizing or avoiding network downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is particularly valuable for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the support that you receive. In contrast to typical online service firms, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where fast fixes manage to turn into large invoices. Progent's penchant for disposing of technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized technologies and field-proven processes which ensure the maximum degree of effectiveness for remote technical support and repair for computer systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's online support team to link to your network without compromising corporate security.
Progent's sophisticated technical support reporting system includes extensive documentation for all support that Progent's clients have been provided. Progent's staff service personnel have access to the details of services provided to every Progent client by every Progent consultant. This archive of problems and fixes is stored as an easily exploitable support knowledge base that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available additional massive technical databases and allow quick response from vendors' in-house product engineers so Progent's online service experts are able to arrive at the most efficient resolutions quickly.
Remote technical support services offered by Progent to clients in Miami Beach and throughout the state of Florida include:
Certified Microsoft Windows Support
Progent's Microsoft-expert remote support experts offer network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 design,
Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop services to assist your business to deploy, integrate, repair, and manage workstations and laptops based on Windows. Progent's desktop support services include providing Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure consultants, and validates a consultant's networking skills at the master level. CCIEs know how to handle the most challenging problems occurring in network planning, deployment, administration, compliance, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating problems with Cisco IOS network management tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs represent an exceptional value since their broad experience allows them to solve problems quickly. In many cases, less seasoned engineers can struggle for hours or days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of state-of-the-art remote support technology to provide quick, safe, and economical analysis and remediation.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Progent's CCIEs can provide help for the entire range of Cisco's popular family of connectivity products by delivering services such as:
CISM and CISSP Premier System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can improve the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your company to clean up quickly following a serious breach. Security support services available from Progent include: comprehensive information security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from malicious assaults; integrating firewalls; designing secure mechanisms for off-site and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable runbook for restoring services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a broad array of computer technologies such as system infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that combine Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support expense.
Major Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight series of network monitoring and management services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver web-based management and world-class security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Billing rates for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special fields of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Miami Beach Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are ideal for companies who lack the resources to support an in-house Help Desk but who need fast response from a reliable Help Desk with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Call Center is intended for larger companies and operates as a seamless addition to your established Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation option for complex network issues, or be ready in overflow situations when your regular resources are overwhelmed.
Progent's Call Center team of experienced network consultants provides your computer users in Miami Beach or anywhere in the state of Florida instant contact with a dependable support group with extensive background delivering phone support and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk recognition as a solid contributor to business success, and Progent's goal is to fix instead of merely report network problems.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting Team can supply phone-based professional consulting support and training in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Miami Beach, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your business so your network support is proactive and automated. By uncovering emerging issues before they evolve into full-scale emergencies, proactive monitoring can minimize disruptive and costly service failures. Progent can also deploy network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or environments based on a combination of platforms.
To get in touch with Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Miami Beach or throughout the state of Florida, Progent's online network support specialists can deliver effective and affordable IT support the instant your organization needs it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access technology to solve network problems rapidly while eliminating the expense and lost time that comes with on-premises support calls.
Even if your Miami Beach office works with a local independent consultant or employs a full time IT staff that can deal with common computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to fix unexpected network crises or especially challenging integration projects.
Advantages of Progent's Network Help for Businesses in Miami Beach
Progent's remote technical help services enable your Miami Beach company to realize the benefits of immediate, world-class IT support without the cost of managing a full-time IT staff. Your information system will derive added strategic value by being increasingly available, efficient, and protected. Advantages to your business include:
- Convenient virtual extension of your local support resources
With most businesses in Miami Beach or anywhere in Florida, nearby computer service providers, whether represented by independent consultants or a full-time IT staff, can solve the majority of technical issues. However, serious problems might occur when your regular support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your usual service people. In these cases, Progent's on-call support experts offer a convenient, fast, and budget-friendly way to supplement your local resources and to pass on valuable knowledge to improve your ability to deal with downstream problems in-house.
- Less Dependence on Individual Consultants
For IT support, smaller organizations often rely on independent freelance consultants. Although independent consultants have smaller internal costs than big service firms and can often charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the lack of reserve personnel may force your business to wait for assistance during an emergency. As your network grows, network downtime and problems with critical software become more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of backup service expertise to insure your network stays up and running.
- Create a Solid Basis for Seamless Growth
Organizations typically begin with an information system implemented on a modest budget. Without a robust framework, slap-dash fixes can get piled onto a shaky foundation. As a company grows, stability and scalability issues can impede the success of the business. Such poorly built environments need proper analysis, intelligent long-term planning, and broad-based technical knowledge to upgrade to a network infrastructure able to deliver the solid foundation to meet vital business requirements and facilitate downstream expansion.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller companies need guidance and technical training to negotiate an ever more complex maze of product options available for promoting business growth and improving productivity. They do not need a network engineer who is motivated to resell a certain vendor's products. IT support and product sales can lead to a scenario where the proposed
solution is designed around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align technical consulting with the real needs of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT background, fine tuned remote support software, and familiarity with corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Complete Range of Servers
Progent can provide in-depth support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person visits per minute. Consequently, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services delivered during normal working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast fixes so you won't be tempted to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local service firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by every consultant to each client. The practice of documenting and organizing support records results in more efficient service and avoids a slew of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.