Fast and Affordable Remote Technical Support for Miami Beach IT Networks
For businesses located in Miami Beach or anywhere in the state of Florida, Progent offers online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, plus the assistance of CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.
Progent's remote support experts provide exceptional leverage because they have the practical background and are equipped with the sophisticated tools needed to solve the majority of information system problems quickly. This lowers direct costs because solutions accumulate minimal chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your organization benefits even more with incidental expenses by reducing or avoiding network outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting expertise is especially helpful for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.
Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to typical online service companies, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and clean model for billing do away with scenarios where quick fixes somehow turn into substantial tabs. Progent's skill at solving problems quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an array of customized tools and field-proven methodologies which allow the maximum level of efficiency for remote help and repair for IT networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to connect to your network without compromising network security.
Progent's proven customer support database system maintains extensive records for all support that Progent's clients have been provided. Progent's team consultants have access to the specifics of all help rendered to every customer by any engineer. This archive of trouble tickets and repairs is organized as a quickly accessible proprietary knowledge base that allows Progent's online technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and close associations with major technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to determine the most efficient resolutions in the least time.
Remote technical services available from Progent to clients in Miami Beach and anywhere in the state of Florida include:
Certified MS Windows Support
Progent's Microsoft-premier remote support professionals can deliver computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop services to help you business to install, configure, repair, and manage workstations and notebooks based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network consultants, and validates a consultant's technical skills at the master level. Cisco-qualified CCIEs can handle even the most stubborn problems encountered in network design, integration, management, security, and repair. Cisco CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or locating software updates. CCIEs provide exceptional value since their depth of expertise enables them to fix problems quickly. In typical cases, less qualified consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can connect to your environment using sophisticated remote troubleshooting tools in order to perform quick, secure, and affordable analysis and repair.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Progent's CCIEs can provide expertise in all of Cisco's industry-leading selection of infrastructure products. Cisco networking expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Aironet Access Points deployment services, Cisco WiFi controllers consulting, Cisco VPN and Security Consulting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security services that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your company to recuperate rapidly following a damaging breach. Security support services available from Progent include: in depth information security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after malicious attacks; installing firewalls; designing secure mechanisms for remote and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting services to help organizations of all sizes integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide online support services to cover a wide spectrum of computer technologies such as network architecture, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in networks that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the industry's top corporations. The ProSight suite of network management outsourcing services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special fields of information technology enables clients to complete critical projects economically and on schedule. Progent's special online consulting services include:
How Your Miami Beach Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk support programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or enhancing your existing one, identifying or enhancing Help Desk Call Center application software to address the unique demands of your company, or providing occasional online staff to reinforce your in-house Help Desk Call Center resources to handle high-demand events such as software transitions, major updates, or installing brand new business software.
Progent's Call Center staff of experienced network professionals provides your workers in Miami Beach or anywhere in the state of Florida quick assistance from a reliable technical support resource with years of background providing phone support and remote repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk perception as a significant enabler of company efficiency, and Progent's intent is to fix rather than just document IT issues.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts staff can supply phone-based professional engineering support and education in specific business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Miami Beach, or anywhere in the state of Florida, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so that your computer support is proactive and automated. By uncovering looming issues before they cause full-scale emergencies, automated monitoring can minimize disruptive and costly information system crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems that incorporate a combination of OS platforms.
To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Miami Beach or throughout the state of Florida, Progent's online network support engineers can provide expert and cost-effective IT help whenever your organization needs it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to solve network problems quickly while eliminating the cost and lost time that comes with on-site service visits.
Even if your Miami Beach organization deals with a regular freelance consultant or employs an in-house IT staff that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the knowledge to fix sudden network crises or particularly complicated integration problems.
Advantages of Progent's IT Support for Organizations in Miami Beach
Progent's online support services enable your Miami Beach organization to enjoy the benefits of timely, enterprise-grade network support without the cost of maintaining a full-time IT organization. Your information system will acquire greater business worth by being more available, efficient, and secure. Benefits to your company include:
- Seamless virtual expansion of your local IT resources
For most businesses in Miami Beach or anywhere in Florida, nearby computer service providers, whether represented by freelance consultants or an internal IT staff, can deal with the majority of technical issues. However, IT crises may strike when local resources are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your usual service people. In these situations, Progent's on-call service professionals offer an easy, fast, and affordable way to supplement your regular resources and to transfer useful knowledge to increase your capability to deal with downstream issues in-house.
- Reduced Reliance on Freelance Service Providers
For network support, smaller offices commonly rely on individual freelance consultants. While freelance consultants carry less overhead than big support firms and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the absence of fallback help may require your company to wait for help during an emergency. As your business expands, system unavailability and problems with vital software become more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a ready source of reserve service experts to insure your IT system remains up and running.
- Create a Scalable Basis for Smooth Expansion
Businesses typically begin with an IT architecture created on a shoestring budget. Without a scalable framework, slap-dash repairs often get piled onto a weak foundation. As a company grows, stability and expandability problems can impede the productivity of the organization. Such badly built environments require careful analysis, smart long-term planning, and wide technical knowledge to upgrade to a system infrastructure able to provide the solid foundation to handle current business demands and ease downstream growth.
- Work with Solution Providers Rather Than Product Resellers
Smaller offices require advice and technical training to negotiate an increasingly complicated array of technology alternatives available for accelerating business success and improving productivity. Businesses do not need a computer consultant who is motivated to resell a certain vendor's technology. IT support and product sales can result in a scenario where the proposed
solution is designed around a predetermined technology rather than the genuine needs of a client. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match IT consulting with the real needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT expertise, fine tuned remote support tools, and familiarity with corporate IT allow offices to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry background, at the forefront of network support, performing a broad variety of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This ensures that you get not only expert technical skills, but also a consultant with field-tested methods for using technical knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you are charged exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no retainer for support services delivered during regular working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick repairs so you won't be forced to permit minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports transmitted by each consultant to every client. The practice of documenting and archiving service activity allows more effective service and avoids a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.