On-premises and Online Computer Network Consulting

Fast Online Technical Support for Miami Beach Networks
For companies located in Miami Beach or anywhere in the state of Florida, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with complex infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and diagnostic issues.

Progent's remote support engineers provide excellent leverage because they have the real-world background and are equipped with the advanced technology required to solve the majority of network problems rapidly. Efficient support lowers direct expenses since solutions accumulate minimal billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization saves even more with indirect costs by reducing or avoiding network downtime and related costs due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online consulting experience is especially important for organizations that depend on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike many remote support organizations, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for billing eliminate scenarios where quick repairs somehow turn into big tabs. Progent's skill at disposing of problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven processes that allow the maximum level of efficiency for online technical support and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to link to your computer system remotely without compromising network security.

Progent's advanced customer support reporting system keeps detailed documentation for all support that Progent's clients have received. Progent's team service personnel have the benefit of the details of assistance provided to every customer by any Progent engineer. This history of anomalies and repairs is structured as a readily retrievable internal database that enables Progent's online technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's extensive list of certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional extensive support databases and permit quick response from vendors' internal support staff with the result that Progent's remote service experts are able to determine optimal solutions promptly.

Online technical support services offered by Progent to businesses in Miami Beach and throughout the state of Florida include:

• Certified Windows Experts
  Progent's Microsoft-premier online support professionals can provide network problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist your company with a broad range of technology support services including Windows Server 2019 migration, Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 maintenance, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint 2019 design and integration, SharePoint Server 2016 migration support, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Project Server Online planning, Microsoft Office Access Application Development and Troubleshooting, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent also can deliver a broad range of cost-effective PC desktop services to assist your company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 migration help plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops and web-facing tablets and smartphones.

• Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and certifies an individual's network technology skills at the master level. CCIEs can deal with the most complex issues occurring in network planning, installation, management, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying software patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their deep expertise permits them to find solutions for problems quickly. In typical cases, less seasoned engineers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network via advanced on-line troubleshooting tools to provide efficient, safe, and economical analysis and repair.

  Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure products by offering consulting services that include:

  • Cisco ASA Next Generation Firewalls with Firepower Services Configuration and Troubleshooting
  • Cisco Routers Engineering Support
  • Catalyst Switches Configuration and Maintenance Expertise
  • Nexus Switches Deployment Expertise
  • Meraki Switches Deployment Expertise
  • Aironet Wireless Access Points Consulting Support
  • Cisco Wireless Controllers Support Services
  • Meraki Access Points Consulting Help
  • Cisco Unified Communications Manager and CallManager Configuration
  • Cisco Voice over IP Phones and IP Video Phones Consulting Services and Wireless VoIP Phone Integration
  • Cisco VPN and Security Integration Expertise
  • SIP and CUBE Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Integration Expertise

• CISM and CISSP Certified Network Security Experts
  Progent's certified CISM and CISSP cybersecurity consultants offer a variety of security services that can strengthen the immunity of your Windows, Apple macOS and OS X, or Linux environment against attacks or help you to recuperate rapidly after a damaging breach. Security consulting services available from Progent include: in depth information security and compliance analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid cleanup after virus and worm attacks; setting up firewalls; establishing safe techniques for remote and mobile access; securing your messaging system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.

• Hybrid Cloud Integration Solutions
  Progent offers advanced online consulting to help organizations of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine local resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.

  Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the basic network infrastructure.

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online support services to address a broad array of information technologies such as network architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.

  Important Linux variants for which Progent offers expert support include:
  — RedHat Linux
  — SUSE Linux
  — Debian-GNU
  — Slackware
  — Ubuntu
  

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same advanced technology deployed by many of the world's top corporations. The ProSight line of network monitoring and management services addresses all key facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Management
  Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Billing rates for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:

• Help Desk Expertise
  Progent's Help Desk support alternatives for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex issues.

  Progent’s Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

  Progent's Help Desk staff of experienced information technology experts provides your customers in Miami Beach or anywhere in the state of Florida immediate communication with a dependable technical support resource with extensive experience offering phone support and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk perception as a solid enabler of business success, and Progent's policy is to solve and not just track network problems.

• Business Applications Services: Training, Customization, and Troubleshooting
  Progent's Applications Experts staff offers phone-based and in-depth consulting expertise and education in key application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Group.

• Centralized and Automated Management of Hybrid Cloud Networks
  Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

• Online Hybrid Network Monitoring and Reporting Services
  Progent can deliver organizations in Miami Beach, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your environment so that your computer support is proactive and automated. By spotting emerging problems before they result in network outages, system monitoring can head off stressful and expensive service failures. Progent can also provide help with system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems based on multiple platforms.

Even if your Miami Beach business relies on a local independent support technician or employs a full time organization that can handle typical computer issues, Progent’s Microsoft certified consultants can provide a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the time or the knowledge to resolve sudden system emergencies or particularly tough integration projects.

Features of Progent's Online Network Support for Miami Beach
Progent's phone help, remote repair, network security expertise, and system administration services offer offices in Miami Beach or throughout the state of Florida the greatest leverage for your IT investment. Whether you need one-time telephone help and Internet-based network repair or ongoing Help Desk services and network management, Progent's experts can deliver your business world class network support while allowing you to avoid the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:

• Immediate Telephone Contact with Microsoft Certified Professionals
  Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to offices in Miami Beach and is also ideal for customers in more remote regions of Florida that have a limited supply of consultants with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide selection of Microsoft support utilities, service databases, and continuing training.

• By the Minute Rates to Reduce Costs
  Progent provides remote support on a minute-by-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum charge for online service and imposes no periodic retainer for support services delivered during regular working hours. This protects you from facing big bills for simple fixes.

• Availability of Cisco Certified Network Architecture Experts
  Progent's certified experts for Cisco offers the services of on-staff specialists who have skill in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for local and remote networking.

• Application Specialists Consulting
  Progent's basic support offerings consist of system integration, Microsoft Exchange Server expertise, system security design, and shared Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise in specific application areas. Support offered by the Application Experts Group includes:
  — Microsoft Dynamics GP/Great Plains Support and Programming
  — MS Project and Project Online Support
  — Microsoft Office 365 solutions consulting
  — Microsoft Office Excel and Office 365 Excel Consulting and Application Development
  — Office Word and Office 365 Word Consulting
  — BI Reporting Development and Troubleshooting
  — Microsoft Power BI Integration Services
  — UNIX, Linux and Solaris Integration
  — MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
  — Oracle Database Administration and Software Development
  — MySQL Database Administration and Software Development
  — Apple Macintosh Integration
  — Amazon Marketplace Web Service Programming

  By offering a full service centralized resource for IT generalists and application experts, Progent can tailor fast, cost-effective, and thorough information technology solutions that match the unique needs of your business.

• Sophisticated Online Connectivity Software
  Secure remote access permits Progent's service experts to see exactly what your users see. This makes it easier to find fast solutions to issues that might otherwise require a costly onsite visit. Sophisticated online connectivity tools and experienced technicians combine to enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated system tracking.

• Compatibility with Leading VPN Gateways
  Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.

• 24x7 Support for Maximum System Availability
  For offices with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum system uptime.

• Help Desk Call Center
  Progent's Help Desk support services are intended especially for budget-conscious companies whose workers need instant recourse to a Help Desk Call Center with effective telephone support and full escalation capability.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT expertise, refined support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

• Proven Methodology
  Progent’s staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional experience, in the trenches of network service, executing a wide range of IT projects for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert technical help, but also a consultant with field-tested approaches for applying computer knowledge to repair actual IT problems quickly.

• Value Pricing
  Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you are invoiced only for received support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for services delivered during normal working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you won't be tempted to permit simple problems to fester.

• Complete Documentation of IT Services
  Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who offer scant documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by every consultant to every client. The practice of detailing and archiving support activity results in more effective service and eliminates a slew of typical problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

• 24x7 Server Monitoring with Microsoft Operations Manager
  Progent is one of the only support firms to provide 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from stressful and expensive service losses.