On-premises and Remote Computer Network Consulting and Troubleshooting

Immediate Online Troubleshooting for Miami Beach Florida Information Networks
For companies located in Miami Beach Florida, Progent provides online help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical experience and are equipped with the advanced technology necessary to solve most network problems rapidly. Efficient support reduces direct expenses since service calls use up minimal billable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits additionally in incidental costs by reducing or avoiding network outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting experience is especially valuable in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing model for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe just for the services that you receive. In contrast to typical online service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing do away with scenarios where quick fixes somehow turn into large tabs. Progent's penchant for dealing with problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized tools and proven methodologies which ensure the highest level of efficiency for remote consulting and repair for information systems of all sizes. Progent's online support team can communicate with your company's network without compromising system security.

Progent's powerful technical support database system keeps comprehensive histories for the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of assistance provided to each Progent customer by any consultant. This history of problems and resolutions is organized as a readily accessible support database that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working associations with key vendors such as Cisco and Microsoft open up additional massive support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online service specialists are able to arrive at optimal solutions in the least time.

Online technical support services available from Progent to clients in Miami Beach Florida include:

• Authorized Microsoft Windows Experts
  Progent's Microsoft-certified online service engineers can provide network problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a wide variety of platform support such as Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 maintenance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Project Server Online planning, Microsoft Office Access Programming, Small Business Server consulting, and Windows Essentials cloud integration.

  Progent also offers a wide array of cost-effective desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Windows 11 planning and migration assistance and Windows 10 integration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and cloud-connected tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco CCIE credential is the highest recognition for networking professionals, and validates an individual's technical skills at the expert level. Cisco CCIEs know how to deal with the most challenging issues associated with network infrastructure design, deployment, maintenance, security, and repair. Cisco CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with IOS network administration tools and developing alternate approaches or identifying software patches. CCIEs provide exceptional value since their depth of expertise permits them to find solutions for problems quickly. In many cases, less experienced consultants can wrestle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your network via advanced on-line troubleshooting technology in order to perform quick, secure, and affordable diagnosis and remediation.

  Miami and South Florida Contact Information:
  Progent offers consulting services and onsite technical support throughout Southern Florida.
  

  Progent locations in Miami and South Florida

  City	Address	Phone	Link
  Fort Lauderdale	401 E Las Olas Blvd, Suite 1400 Fort Lauderdale, FL 33301 United States	(954) 736-4937	Fort Lauderdale Network Support Services
  Fort Myers	Collier Avenue Executive Center, 2080 Collier Avenue Fort Myers, FL 33901 United States	(239) 676-0700	Fort Myers Network Support Services
  Hialeah	17690 NW 78th Ave Hialeah, FL 33015 United States	(786) 756-4700	Hialeah Network Support Services
  Miami	200 South Biscayne Blvd, Suite 2790 Miami, FL 33131 United States	(786) 646-0567	Miami Network Support Services
  Miami Beach	1680 Michigan Avenue Miami Beach, FL 33139 United States	(786) 522-2526	Miami Beach Network Support Services
  Naples	780 5th Avenue S, Suite 200 Naples, FL 34102 United States	(239) 330-4007	Naples Network Support Services
  West Palm Beach	515 N. Flagler Drive, Suite P-300 West Palm Beach, FL 33401 United States	(561) 437-1717	West Palm Beach Network Support Services

  
  
  

  Progent's CCIEs offer consulting for all of Cisco's market leading selection of networking devices. Cisco technology support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch integration and support, Cisco Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless AP planning and configuration, Aironet Wireless Access Points consulting expertise, Cisco wireless controllers integration consulting, Cisco VPN and Security Integration services, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to assist you to carry out the urgent first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware engineer can assist businesses to locate and isolate infected servers and endpoints and guard undamaged resources from being compromised. If your Miami Beach system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal Help
  Progent's ransomware recovery consultants can help your Miami Beach business to restore a system victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's group of IT security experts bring the wide range of skills necessary to reconstruct all vital facets of a targeted system rapidly and with minimal loss of data. To find out more, visit Progent's ransomware cleanup and business restoration expertise.

• CISSP, ISSAP, and CISM Premier Network Security Engineers
  Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection services to bolster the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your company to recuperate quickly after a damaging breach. Security services offered by Progent cover comprehensive network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious assaults; installing firewalls; establishing safe techniques for remote and mobile connectivity; guarding your email system against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

• Hybrid Cloud Integration Solutions
  Progent can provide expert online consulting to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your IT team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that combine local IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration services that include Microsoft 365 integration solutions with on-prem Exchange environments, Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.

• VMware Site Recovery Manager Consulting
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable runbook for recovering services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a disaster recovery system powered by VMware SRM.

  Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online consulting services to address a wide range of information technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified management in environments that include Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, reduces network downtime, and cuts service expense.

  Progent's UNIX/Linux consultants can provide emergency phone-based help troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
  — Mac OS X
  — Sun Solaris
  — IBM AIX Open UNIX
  — HP-UX (Hewlett Packard UNIX)
  — BSD
  — SGI/Irix
  

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, subscription-based managed services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the world's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your Progent consultant so any looming issues can be addressed before they can impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for monitoring and managing your client-server infrastructure by offering an environment for performing common tedious tasks. These can include health monitoring, update management, automated remediation, endpoint deployment, backup and restore, A/V response, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alarm to your specified IT management personnel and your Progent technical consultant so that emerging problems can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of in-depth management reporting utilities designed to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
  Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service. ProSight DPS products manage and track your backup processes and enable non-disruptive backup and rapid restoration of important files/folders, apps, images, and virtual machines. ProSight DPS helps your business avoid data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or application glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

• ProSight MFA with Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
  Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and give your password you are asked to confirm your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized as this added form of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. To find out more about Duo identity authentication services, refer to Duo MFA two-factor authentication services for access security.

• ProSight Co-Managed Call Desk: Outsourced and Shared Call Desk Services
  Progent's Co-managed Help Desk Service provides a transparent extension of your internal network support organization. User interaction with the Help Desk, provision of support, problem escalation, ticket generation and tracking, performance measurement, and management of the support database are consistent regardless of whether incidents are resolved by your in-house support resources, by Progent's team, or by a combination. Your business has unrestricted flexibility to extend or reduce your share of IT support work as required. Progent takes care of initial installation and provisioning of the professional services automation (PSA) software plus workflow documentation, testing and training. For details about ProSight Shared Call Desk, go to ProSight Co-Managed Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving IT network. Besides maximizing the protection and reliability of your computer environment, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Billing rates for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important fields of computer technology allows customers to complete critical projects within budget and on time. Progent's special online engineering services include:

• Help Desk Call Center Services
  Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

  Progent's Call Center consulting services can support you in establishing an efficient new Call Center or improving your current organization, identifying or enhancing Help Desk Call Center software to handle the particular requirements of your corporation, or providing temporary phone support personnel to work with your internal Help Desk Call Center team to handle unusually busy scenarios such as software migrations, mass updates, or installing new applications.

  Progent's Call Center staff of veteran information technology consultants gives your computer users in Miami Beach Florida rapid access to a large network service group with years of experience offering telephone-based consulting and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial enabler of business success, and Progent's policy is to solve instead of merely annotate network issues.

• Applications Services: Training, Development, and Troubleshooting
  Progent's Applications Experts Group offers remote and in-depth engineering expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for familiar Microsoft business applications such as CRM, Project, Office Word, and Microsoft 365 Excel. To read more about Progent's consulting, customization, and education services, visit Progent's Applications Experts Team.

• Centralized and Automated Administration of Hybrid Cloud Networks
  System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center2, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

• Online Hybrid Network Monitoring and Reporting Support
  Progent can deliver businesses in Miami Beach Florida online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to accommodate your business so that your IT maintenance is proactive and automated. By anticipating possible issues before they expand into full-scale emergencies, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments that support a combination of operating systems.

Even if your Miami Beach business works with a local freelance consultant or employs an in-house organization that can deal with common computer problems, Progent's Microsoft certified engineers can still provide a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to handle unexpected system crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Businesses in Miami Beach Florida
Progent's online technical help services enable your Miami Beach organization to enjoy the advantages of immediate, enterprise-class IT support without the cost of managing an in-house IT staff. Your information system will derive greater strategic worth by being more available, productive, and protected. Benefits to your company include:

• Convenient virtual expansion of your on-site IT resources
  With most companies in Miami Beach Florida, local network support resources, whether made up of independent consultants or an in-house maintenance staff, can take care of typical technical issues. However, IT crises may strike when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual service personnel. In these situations, Progent's online service experts offer an easy, quick, and budget-friendly solution to augment your regular resources and to transfer useful information to improve your ability to handle future issues in-house.

• Reduced Reliance on Individual Service Providers
  For IT support, smaller businesses commonly depend on independent freelance service providers. While freelance service people have less internal costs than larger service companies and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of backup help may require your company to wait for assistance during an IT crisis. As your company grows, system downtime and problems with critical software become more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve support expertise to insure your network remains available.

• Create a Scalable Basis for Smooth Expansion
  Businesses typically begin with an IT system created on a modest budget. Lacking a proper framework, slap-dash fixes can get thrown on top of an unstable foundation. As a network grows, reliability and scalability issues can impede the productivity of the business. These poorly designed environments require proper assessment, smart long-term planning, and broad-based IT expertise to upgrade to a network infrastructure that can deliver the stable foundation to handle current business requirements and simplify future expansion.

• Interact with Problem Solvers Instead of Product Sellers
  Smaller organizations need guidance and technical education to navigate through an ever more complex array of product options available for accelerating business success and enhancing efficiency. They do not need a computer engineer who is motivated to sell a specific vendor's technology. IT support and product selling can result in a situation where the recommended solution is designed around a profitable product rather than the true requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align technical consulting with the real interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT experience, fine tuned support software, and understanding of enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

• Proven Methodology
  Progent's staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, at the forefront of network service, executing a wide variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This means that you get not only world-class technical skills, but also a support engineer with field-tested methods for using technical knowledge to solve real-world network problems rapidly.

• Value Pricing
  Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you are billed just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be tempted to permit simple problems to fester.

• Full Records of Delivered Services
  Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by each staff member to each customer. The practice of documenting and archiving service records allows more efficient service and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who won't release the keys to the kingdom.

• Automated Server Monitoring with MS System Center Operations Manager
  Progent is one of the only IT service companies to provide round-the-clock network tracking services based on MS Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential problems before they cause downtime, network monitoring can save your IT network from painful and costly service losses.