Fast and Affordable Remote Troubleshooting for Miami Beach Computer Networks
For businesses in Miami Beach or anywhere in the state of Florida, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure problems, as well as the services of CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.
Progent's online support experts offer excellent leverage because they possess the real-world experience and have access to the sophisticated tools necessary to solve the majority of information system problems rapidly. This reduces immediate expenses since solutions require fewer chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization saves even more with incidental costs by minimizing or avoiding network downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is particularly valuable for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the support that you receive. In contrast to typical online service firms, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where fast fixes manage to turn into large invoices. Progent's penchant for disposing of technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized technologies and field-proven processes which ensure the maximum degree of effectiveness for remote technical support and repair for computer systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's online support team to link to your network without compromising corporate security.
Progent's sophisticated technical support reporting system includes extensive documentation for all support that Progent's clients have been provided. Progent's staff service personnel have access to the details of services provided to every Progent client by every Progent consultant. This archive of problems and fixes is stored as an easily exploitable support knowledge base that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available additional massive technical databases and allow quick response from vendors' in-house product engineers so Progent's online service experts are able to arrive at the most efficient resolutions quickly.
Remote technical support services offered by Progent to clients in Miami Beach and throughout the state of Florida include:
Certified Microsoft Windows Support
Progent's Microsoft-expert remote support experts offer network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 design, SharePoint 2016 migration consulting services, Microsoft Skype for Business Server migration consulting, Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop support services to assist your business to install, integrate, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include offering Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure engineers, and indicates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs can handle the most complex challenges associated with network design, integration, management, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS network administration tools and developing workarounds or locating software patches. Cisco CCIEs represent an excellent cost-effectiveness because their depth of expertise allows them to fix problems rapidly. In common cases, less seasoned engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system using sophisticated remote troubleshooting technology in order to perform fast, secure, and economical diagnosis and repair.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's market leading family of networking appliances by delivering services such as:
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISM and CISSP cybersecurity experts can provide a variety of system protection solutions to strengthen the defenses of your Windows, macOS and OS X, or Linux environment against internal or external threats or help you to recuperate quickly after a serious breach. Security services available from Progent include: comprehensive information security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from malicious assaults; configuring firewalls; building secure techniques for off-site and mobile connectivity; defending your email system against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting to help businesses of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine local resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering applications and services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to cover a wide spectrum of computer technologies such as system architecture, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in environments that incorporate Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Windows or Linux-based solutions. Progent's team-oriented methodology for solving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service expense.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key areas of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to complete major projects within budget and on schedule. Progent's special remote engineering services include:
How Your Miami Beach Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk service options for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are ideal for companies who lack the money or time to create an in-house Call Center but who require fast access to a reliable Call Center with professional telephone assistance plus the ability to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk is intended for bigger businesses and acts as a transparent reinforcement of your established Call Center team. Progent's Virtual Help Desk can act as a an escalation alternative to resolve complex technical issues, or be available in those instances when your ordinary support engineers are too busy.
Progent's Call Center staff of seasoned network experts gives your workers in Miami Beach or anywhere in the state of Florida fast communication with a large support group with substantial experience providing phone consulting and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk recognition as a significant driver of company performance, and Progent's intent is to resolve and not merely track IT issues.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Team can supply online professional engineering support and education in key application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver companies in Miami Beach, or anywhere in the state of Florida, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your business so that your computer support is proactive rather than reactive. By anticipating emerging trouble spots before they cause full-scale emergencies, system monitoring can avoid stressful and costly service failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that support a variety of platforms.
To contact Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Miami Beach or throughout the state of Florida, Progent's online computer support engineers can deliver expert and economical IT help whenever your organization requires it. Long experience delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to fix computer problems rapidly while eliminating the cost and lost time that comes with on-premises support calls.
Even if your Miami Beach organization has a regular independent consultant or maintains a full time organization that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to fix unexpected system crises or particularly tough integration problems.
Features of Progent's Remote Network Services for Miami Beach
Progent's online help, remote troubleshooting, network security consulting, and network administration services offer businesses in Miami Beach or throughout the state of Florida unparalleled leverage for your support investment. Whether you need one-time phone support and remote network repair or full-time Help Desk Call Center services and system administration, Progent's experts can deliver your business enterprise-level network support while allowing you to avoid the cost and hassle of running a large in-house IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in Miami Beach and is also ideal for customers in geographic areas of Florida that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a wide selection of Microsoft support tools, technical information, and on-going training.
- By the Minute Rates to Reduce Costs
Progent provides online help on a minute-by-minute billing plan, so you pay only for the support you receive. Progent has no minimum charge for online help and imposes no monthly retainer for services provided during normal working hours. This protects you from paying big bills for quick fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to authorized specialists who have skill in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting offerings consist of technology integration, MS Exchange expertise, corporate security design, and Help Desk outsourcing support. Progent's Experts Team can provide in-depth consulting support in specific business applications. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Programming
MS Project and Project Online Expertise
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Solaris Help
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Project Management and Application Development
MySQL DBA Services and Application Design
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service centralized resource for network generalists and specialists, Progent can tailor fast, inexpensive, and comprehensive IT solutions that address the special needs of your company.
- State of the Art Online Access Tools
Protected remote connectivity allows Progent's support experts to see precisely what your users see. This makes it easier to find fast solutions to problems that might otherwise demand a costly personal visit. Sophisticated remote connectivity software and expert technicians together enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in offsite support and remote system analysis.
- Support for Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- Round-the-Clock Service for High System Availability
For offices with line-of-business applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained offices whose clients need instant recourse to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical expertise, fine tuned support tools, and familiarity with corporate IT enable companies to escape the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry background, in the trenches of network support, performing a wide variety of IT projects for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested approaches for using technical knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for online service and in-person visits by the minute. Consequently, you pay only for received services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during normal business hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be tempted to permit simple problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation transmitted by every staff member to each client. The discipline of documenting and organizing service activity allows more efficient support and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít release vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in downtime, system monitoring can save your IT network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.