Immediate Online Troubleshooting for Miami Beach Florida Information Networks
Immediate Phone Help for Miami Beach NetworksFor companies located in Miami Beach Florida, Progent provides online help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical experience and are equipped with the advanced technology necessary to solve most network problems rapidly. Efficient support reduces direct expenses since service calls use up minimal billable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits additionally in incidental costs by reducing or avoiding network outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting experience is especially valuable in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing model for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe just for the services that you receive. In contrast to typical online service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing do away with scenarios where quick fixes somehow turn into large tabs. Progent's penchant for dealing with problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized tools and proven methodologies which ensure the highest level of efficiency for remote consulting and repair for information systems of all sizes. Progent's online support team can communicate with your company's network without compromising system security.

Progent's powerful technical support database system keeps comprehensive histories for the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of assistance provided to each Progent customer by any consultant. This history of problems and resolutions is organized as a readily accessible support database that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working associations with key vendors such as Cisco and Microsoft open up additional massive support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online service specialists are able to arrive at optimal solutions in the least time.

Online technical support services available from Progent to clients in Miami Beach Florida include:

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, subscription-based managed services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the world's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your Progent consultant so any looming issues can be addressed before they can impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for monitoring and managing your client-server infrastructure by offering an environment for performing common tedious tasks. These can include health monitoring, update management, automated remediation, endpoint deployment, backup and restore, A/V response, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alarm to your specified IT management personnel and your Progent technical consultant so that emerging problems can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth management reporting utilities designed to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service. ProSight DPS products manage and track your backup processes and enable non-disruptive backup and rapid restoration of important files/folders, apps, images, and virtual machines. ProSight DPS helps your business avoid data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or application glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and give your password you are asked to confirm your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized as this added form of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. To find out more about Duo identity authentication services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Shared Call Desk Services
    Progent's Co-managed Help Desk Service provides a transparent extension of your internal network support organization. User interaction with the Help Desk, provision of support, problem escalation, ticket generation and tracking, performance measurement, and management of the support database are consistent regardless of whether incidents are resolved by your in-house support resources, by Progent's team, or by a combination. Your business has unrestricted flexibility to extend or reduce your share of IT support work as required. Progent takes care of initial installation and provisioning of the professional services automation (PSA) software plus workflow documentation, testing and training. For details about ProSight Shared Call Desk, go to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving IT network. Besides maximizing the protection and reliability of your computer environment, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Billing rates for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important fields of computer technology allows customers to complete critical projects within budget and on time. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Call Center consulting services can support you in establishing an efficient new Call Center or improving your current organization, identifying or enhancing Help Desk Call Center software to handle the particular requirements of your corporation, or providing temporary phone support personnel to work with your internal Help Desk Call Center team to handle unusually busy scenarios such as software migrations, mass updates, or installing new applications.

    Progent's Call Center staff of veteran information technology consultants gives your computer users in Miami Beach Florida rapid access to a large network service group with years of experience offering telephone-based consulting and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial enabler of business success, and Progent's policy is to solve instead of merely annotate network issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Group offers remote and in-depth engineering expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for familiar Microsoft business applications such as CRM, Project, Office Word, and Microsoft 365 Excel. To read more about Progent's consulting, customization, and education services, visit Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center2, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Miami Beach Florida online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to accommodate your business so that your IT maintenance is proactive and automated. By anticipating possible issues before they expand into full-scale emergencies, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments that support a combination of operating systems.
How Your Miami Beach Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Miami Beach Florida, Progent's phone-based network support engineers can provide expert and affordable IT support the instant your organization has to have it. Over 20 years of offering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online access technology to solve computer problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Miami Beach business works with a local freelance consultant or employs an in-house organization that can deal with common computer problems, Progent's Microsoft certified engineers can still provide a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to handle unexpected system crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Businesses in Miami Beach Florida
Progent's online technical help services enable your Miami Beach organization to enjoy the advantages of immediate, enterprise-class IT support without the cost of managing an in-house IT staff. Your information system will derive greater strategic worth by being more available, productive, and protected. Benefits to your company include:

  • Convenient virtual expansion of your on-site IT resources
    With most companies in Miami Beach Florida, local network support resources, whether made up of independent consultants or an in-house maintenance staff, can take care of typical technical issues. However, IT crises may strike when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual service personnel. In these situations, Progent's online service experts offer an easy, quick, and budget-friendly solution to augment your regular resources and to transfer useful information to improve your ability to handle future issues in-house.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller businesses commonly depend on independent freelance service providers. While freelance service people have less internal costs than larger service companies and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of backup help may require your company to wait for assistance during an IT crisis. As your company grows, system downtime and problems with critical software become more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve support expertise to insure your network remains available.

  • Create a Scalable Basis for Smooth Expansion
    Businesses typically begin with an IT system created on a modest budget. Lacking a proper framework, slap-dash fixes can get thrown on top of an unstable foundation. As a network grows, reliability and scalability issues can impede the productivity of the business. These poorly designed environments require proper assessment, smart long-term planning, and broad-based IT expertise to upgrade to a network infrastructure that can deliver the stable foundation to handle current business requirements and simplify future expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller organizations need guidance and technical education to navigate through an ever more complex array of product options available for accelerating business success and enhancing efficiency. They do not need a computer engineer who is motivated to sell a specific vendor's technology. IT support and product selling can result in a situation where the recommended solution is designed around a profitable product rather than the true requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align technical consulting with the real interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT experience, fine tuned support software, and understanding of enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, at the forefront of network service, executing a wide variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This means that you get not only world-class technical skills, but also a support engineer with field-tested methods for using technical knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you are billed just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be tempted to permit simple problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by each staff member to each customer. The practice of documenting and archiving service records allows more efficient service and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who won't release the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network tracking services based on MS Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential problems before they cause downtime, network monitoring can save your IT network from painful and costly service losses.
How Does Our Company Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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