Immediate Online Technical Support for Miami Beach Networks
For organizations located in Miami Beach or anywhere in the state of Florida, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to handle advanced security design and diagnostic issues.
Progent's online technical support experts provide exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated technology necessary to resolve the majority of information system problems rapidly. This reduces immediate expenses because service calls use up fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company saves additionally in incidental expenses by minimizing or eliminating system downtime and related costs resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's advanced remote technical support expertise is especially helpful for organizations that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.
Progent's billing model for online help is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you pay only for the services that you receive. Unlike typical online support firms, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and simple policy for billing save you from scenarios where speedy. minor repairs somehow turn into substantial bills. Progent's skill at disposing of technical issues efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized technologies and field-proven processes that permit the highest level of efficiency for online consulting and troubleshooting for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's online support team to connect to your system without compromising corporate security.
Progent's sophisticated customer support database system stores detailed histories of all service that Progent's clients have received. Progent's authorized engineers have the benefit of the details of services delivered to each Progent customer by any consultant. This history of anomalies and responses is stored as a conveniently retrievable support database that enables Progent's remote technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft open up additional extensive technical databases and allow quick response from vendors' in-house engineering staff so Progent's remote service specialists are able to come up with the best solutions quickly.
Online services available from Progent to customers in Miami Beach and anywhere in the state of Florida include:
Certified MS Windows Expertise
Progent's Microsoft-expert remote service engineers offer computer system repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Programming,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to assist you business to deploy, configure, repair, and manage desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure engineers, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs know how to deal with the most challenging challenges associated with network infrastructure planning, deployment, management, compliance, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network management utilities and coming up with workarounds or identifying software updates. Cisco CCIEs provide exceptional value since their depth of expertise enables them to find solutions for problems rapidly. In common cases, less qualified consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your network using sophisticated remote support technology to provide efficient, secure, and economical analysis and repair.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Progent's Cisco CCIEs offer help for the complete line of Cisco's popular selection of infrastructure appliances by providing consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions that can strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux network against assaults or assist your business to recuperate quickly after a damaging penetration. Security support services offered by Progent include: thorough data security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious assaults; installing firewalls; designing safe techniques for remote and mobile communication; protecting your messaging system from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online support services to help businesses of all sizes connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that combine local resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for restoring applications and services rapidly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote support services to address a broad range of information technologies such as network infrastructure, email systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy management in networks that include Linux and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from older applications to Microsoft Windows or Linux solutions. Progent's team-based approach to resolving technical problems promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight series of outsourced network management services addresses all key facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your Progent consultant so all potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Miami Beach Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk service offerings for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk team of experienced information technology professionals gives your clients in Miami Beach or anywhere in the state of Florida fast assistance from a reliable network service group with years of background providing telephone-based help and remote troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center perception as a major driver of company success, and Progent's goal is to solve rather than simply document IT issues.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Group can supply phone-based advanced engineering expertise and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, programming, and education offerings, see Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Miami Beach, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your business so your IT support is proactive and automated. By detecting looming issues before they grow into downtime, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments based on a variety of OS platforms.
To get in touch with Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Miami Beach or anywhere in the state of Florida, Progent's online network support specialists can deliver effective and economical system support whenever your company requires it. More than 15 years of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to solve IT problems quickly while eliminating the cost and lost time associated with in-person service visits.
Even if your Miami Beach organization works with a regular independent consultant or employs a full time organization that know how to handle ordinary network issues, Progentís Microsoft certified consultants can still offer an easy and transparent remote extension of your local resources for situations when your usual service personnel either don't have the availability or the expertise to solve unexpected network crises or particularly complex integration problems.
Features of Progent's Online Computer Support for Miami Beach
Progent's online support, remote repair, network security expertise, and system administration services give companies in Miami Beach or throughout the state of Florida the greatest leverage for your support budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk support and system administration, Progent's experts can deliver your office enterprise-level network support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to offices in Miami Beach and is also ideal for networks in more remote regions of Florida that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a wide selection of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent offers online support on a minute-by-minute billing plan, so you pay only for the support you receive. Progent requires no minimum charge for phone help and imposes no ongoing subscription fee for support services delivered during regular business hours. This keeps you from facing big invoices for routine repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers access to authorized professionals with skill in planning, implementing, and supporting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support services include technology integration, Microsoft Exchange expertise, corporate security design, and Help Desk Co-management services. Progent's Experts group offers world-class consulting support for specific business applications. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP Support and Programming
MS Project Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Development, and SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Application Programming
MySQL DBA Services and Application Design
Apple Mac Help
Amazon MWS Programming and Debugging
By providing a convenient centralized source for network generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that align with the unique needs of your company.
- Advanced Remote Connectivity Tools
Secure remote connectivity permits Progent's support professionals to observe precisely what your users see. This makes it easier to produce quick solutions to issues that could otherwise require an expensive onsite visit. State-of-the-art online access software and expert technicians together enable Progent to resolve most network problems quickly and economically. Progent is a pioneer in online troubleshooting and remote network analysis.
- Support for Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Service for High System Uptime
For businesses with line-of-business applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-constrained offices whose workers need instant recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned support tools, and understanding of enterprise networking allow offices to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent offers world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help per minute. As a result, you owe just for delivered services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and asks no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be forced to allow simple problems to fester.
- Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local support organizations who provide minimal documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by every staff member to every customer. The practice of documenting and archiving support activity allows more efficient support and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support firms to provide 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.