Fast Online Technical Support for Miami Beach Florida Computer Networks
For companies in Miami Beach Florida, Progent provides remote support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex networking issues, plus the services of CISA and CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic issues.
Progent's remote technical support experts provide excellent value due to the fact that they possess the practical background and have access to the advanced tools needed to solve most information system issues quickly. This reduces immediate costs since service calls use up fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company benefits even more with incidental costs by reducing or eliminating system outages and related losses stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support experience is especially valuable in environments that are dependent on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's pricing policy for remote support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the services that you actually get. In contrast to typical remote support companies, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate situations where fast solutions somehow end up as major bills. Progent's penchant for solving problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-proven methodologies that promote the maximum level of effectiveness for remote consulting and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's online support team to interface to your environment remotely without compromising network security.
Progent's proven service reporting system maintains thorough records of the service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of services provided to each customer by every Progent engineer. This database of anomalies and solutions is organized as a readily accessible proprietary knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with major industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and allow priority access to vendors' internal support staff with the result that Progent's online service specialists are able to arrive at the most efficient solutions quickly.
Online support provided by Progent to businesses in Miami Beach Florida include:
Certified Windows Expertise
Progent's Microsoft-expert online support professionals offer computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist you with a wide range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop consulting and support services to help you company to deploy, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and indicates an individual's network technology skills at the expert level. Cisco-qualified CCIEs can handle even the most difficult issues occurring in network design, installation, maintenance, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS Software network management utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness since their depth of expertise allows them to find solutions for problems rapidly. In common instances, less seasoned engineers can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can tie into your network by means of sophisticated on-line support technology in order to perform quick, secure, and economical diagnosis and remediation.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's CCIEs offer assistance with all of Cisco's industry-leading selection of networking appliances by providing consulting services that include:
CISM and CISSP Certified System Security Consultants
Progent's qualified CISM and CISSP cybersecurity experts can provide a range of security services to strengthen the immunity of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist your company to clean up quickly after a damaging breach. Security services available from Progent cover thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recuperation from malicious attacks; setting up firewalls; designing secure techniques for off-site and mobile connectivity; defending your messaging system from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine physical resources as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can produce reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote consulting services to address a broad range of information technologies including system architecture, email solutions, system and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in networks that include Linux with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's team-based methodology for solving network problems promotes fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to enable small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all critical facets of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide centralized management and comprehensive security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Billing rates for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Miami Beach Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progent's Help Desk consulting expertise can guide you in establishing an efficient new Call Center or enhancing your existing one, evaluating or enhancing Call Center software products to meet the special requirements of your company, or providing temporary online staff to supplement your internal Help Desk Call Center group to handle unusually busy events like software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk staff of veteran network experts offers your computer users in Miami Beach Florida instant contact with a reliable support group with years of experience delivering phone consulting and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a significant enabler of company productivity, and Progent's target is to solve and not merely record network problems.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff provides online and in-depth engineering support and training in specific application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Miami Beach Florida online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your business so that your computer maintenance is proactive rather than reactive. By anticipating possible trouble spots before they evolve into downtime, system monitoring can head off disruptive and expensive service breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems based on a variety of operating systems.
To get in touch with Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Miami Beach Florida, Progent's phone-based network support engineers are ready to provide expert and affordable system support the moment your organization requires it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to solve computer problems quickly while avoiding the cost and lost productivity associated with in-person service visits.
Even if your Miami Beach business works with a local freelance support technician or maintains a full time organization that know how to deal with typical network problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to address unexpected system emergencies or particularly complicated integration projects.
Features of Progent's Online Network Services for Miami Beach Florida
Progent's online support, Internet-based repair, system security expertise, and network management services offer companies in Miami Beach Florida the greatest leverage for your IT investment. Whether you need occasional telephone support and remote network repair or ongoing Help Desk call center support and system management, Progent's professionals can deliver your organization world class network support while allowing you to eliminate the expense and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Miami Beach Florida and is also ideal for customers in geographic regions that lack consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a wide selection of Microsoft support tools, service information, and continuing education.
- Per Minute Billing to Reduce Costs
Progent provides online support on a by-the-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum charge for online service and imposes no periodic retainer for support services provided during regular working hours. This keeps you from paying big bills for quick repairs.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers the services of authorized specialists who have skill in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic consulting offerings include technology integration, Microsoft Exchange consulting, system security planning, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting expertise in specific application areas. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management Support and Application Development
MySQL DBA Services and Application Design
Apple Macintosh Consulting
Amazon MWS Programming
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver timely, affordable, and thorough information technology solutions that fit the special needs of your company.
- State of the Art Online Access Tools
Protected remote connectivity permits Progent's support experts to observe precisely what your users see. This makes it easier to produce quick solutions to problems that might otherwise require a costly onsite service call. Sophisticated remote access tools and expert technicians combine to enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in online support and remote system analysis.
- Support for Mainstream VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Support for High Network Uptime
For organizations with vital applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-conscious businesses whose workers need instant access to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Start Getting Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional experience, at the forefront of IT support, executing a wide variety of IT tasks for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises help per minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be forced to permit less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports sent by every consultant to every customer. The discipline of documenting and organizing support records allows more effective support and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote tracking services powered by MS Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.