Fast Remote Help for Miami Beach Florida Computer Networks
For companies located in Miami Beach Florida, Progent provides remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the assistance of CISSP-accredited security experts to handle advanced security design and troubleshooting jobs.
Progent's online support engineers provide exceptional leverage due to the fact that they have the real-world background and are equipped with the advanced technology necessary to resolve the majority of network issues quickly. Efficient support reduces direct costs because service calls accumulate minimal billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves even more in indirect expenses by minimizing or avoiding system outages and related losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online consulting experience is especially valuable for organizations that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's billing policy for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the services that you actually get. In contrast to typical online service organizations, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent situations where fast repairs somehow turn into big invoices. Progent's skill at solving problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized tools and proven methodologies which permit the highest degree of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to interface to your environment remotely without compromising corporate security.
Progent's powerful technical support database system stores detailed histories for all support that Progent's clients have received. Progent's authorized engineers have the benefit of the records of support delivered to each client by any Progent consultant. This archive of trouble tickets and resolutions is stored as an easily searchable support database that permits Progent's online technical experts to share their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and working associations with key industry leaders including Cisco and Microsoft make available additional massive technical databases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's online service experts can determine the most efficient solutions promptly.
Remote technical services offered by Progent to companies in Miami Beach Florida include:
Authorized MS Windows Support
Progent's Microsoft-certified online service engineers offer computer system repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop support services to assist your business to install, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for networking professionals, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs know how to handle the most challenging issues associated with network design, integration, management, compliance, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal support staff in isolating problems with IOS network administration utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs are an excellent cost-effectiveness because their deep expertise permits them to fix problems rapidly. In common instances, less experienced engineers can wrestle for many hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can interface to your computer system via advanced on-line support tools in order to provide fast, safe, and economical analysis and remediation.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling selection of infrastructure appliances by offering consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security services to improve the immunity of your Windows, Apple macOS and OS X, Linux network against assaults or assist your company to clean up quickly following a serious penetration. Security solutions offered by Progent include: in depth information security and compliance assessment using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from malicious attacks; integrating firewalls; designing secure techniques for remote and mobile connectivity; securing your email system from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting services to help businesses of any size integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine local resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a broad range of information technologies such as system architecture, email solutions, network and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in environments that include Linux and Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency remote help troubleshooting problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services addresses all key areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so that all potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing rates for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's background in these special areas of computer technology allows clients to complete major initiatives economically and on time. Progent's special online engineering solutions include:
How Your Miami Beach Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk service offerings for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk or improving your current one, identifying or modifying Help Desk software products to address the particular demands of your company, or adding temporary online staff to work with your in-house Help Desk resources to handle demanding scenarios such as software transitions, mass updates, or installing new business software.
Progent's Help Desk team of veteran information technology professionals gives your customers in Miami Beach Florida rapid access to a dependable network service group with years of experience offering phone consulting and online troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a crucial driver of company productivity, and Progent's goal is to solve rather than merely report IT issues.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts Team offers remote and in-depth consulting support and education in specific application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and education services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver businesses in Miami Beach Florida online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your environment so your computer maintenance is proactive and automated. By spotting potential issues before they cause full-scale emergencies, remote monitoring can minimize disruptive and expensive service crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a variety of OS platforms.
To contact Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Miami Beach Florida, Progent's phone-based network support specialists are ready to provide effective and cost-effective system help whenever your business requires it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve computer problems rapidly while avoiding the cost and lost time that comes with on-site service calls.
Even if your Miami Beach office works with a local independent consultant or maintains an in-house IT staff that know how to handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to deal with sudden system crises or especially challenging integration projects.
Details of Progent's Remote Computer Services for Miami Beach Florida
Progent's phone help, Internet-based troubleshooting, system security consulting, and system management services offer businesses in Miami Beach Florida unparalleled leverage for your support investment. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk call center support and network administration, Progent's professionals can provide your company world class network support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT staff. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Miami Beach Florida and is also ideal for networks in more remote regions that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide selection of Microsoft support tools, service information, and continuing training.
- By the Minute Rates to Minimize Costs
Progent offers remote support on a by-the-minute basis, so you pay only for the support you use. Progent requires no minimum fee for phone service and requires no periodic subscription fee for services provided during regular working hours. This keeps you from facing big bills for routine repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide access to on-staff specialists who have experience in planning, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core consulting services include technology integration, Microsoft Exchange consulting, network security planning, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting expertise for specific business applications. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project and Project Online Expertise
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Development
MySQL Database Administration and Software Development
Apple Macintosh Consulting
Amazon MWS Software Design and Programming
By providing a convenient centralized source for network generalists and application experts, Progent is able to tailor fast, inexpensive, and thorough information technology solutions that address the specific needs of your company.
- Sophisticated Online Connectivity Tools
Secure online connectivity permits Progent's support experts to see precisely what your customers see. This makes it easier to produce fast solutions to problems that might otherwise demand a costly personal visit. Sophisticated remote connectivity tools and experienced engineers combine to enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated system tracking.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Service for Maximum System Uptime
For companies with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-conscious companies whose clients need instant recourse to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical background, fine tuned remote support software, and familiarity with corporate IT enable offices to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Complete Line of Servers
Progent can provide in-depth support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Windows Server 2008 migration, Windows Server 2003 maintenance, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person visits per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services delivered during normal working hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick solutions so you will not be forced to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent has little competition. Companies who utilize trusted freelance consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.