For small businesses located in Miami Beach Florida, Progent provides support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISSP-certified security engineers to handle advanced security design and business continuity planning.
Progent's remote technical support services represent exceptional leverage due to the fact that they have the real-world background and the sophisticated tools to solve most information system issues rapidly. This reduces direct expenses because service calls take up fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company benefits additionally in incidental expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted executives.
Progent's pricing model for remote support is designed to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical online service organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with situations where fast solutions somehow turn into substantial tabs. Progent's skill at disposing of technical issues efficiently translates into your business saving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a set of customized tools and proven processes that promote the highest degree of effectiveness for online engineering help and repair for small company information networks. Progent offers secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to link to your system remotely without compromising system security.
Progent's highly evolved service reporting system maintains comprehensive documentation of all service that Progent's customers have received. Progent's team consultants have the benefit of the history of all help rendered to each Progent client by every Progent engineer. This history of trouble tickets and solutions is organized as a readily retrievable proprietary knowledge base that allows Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft make available other vast support databases and permit quick response from vendors' in-house support staff so Progent's remote consulting experts are able to find the best resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Miami Beach Florida or to learn more about Progent's phone support options, call Progent at
Phone-based Support Services Available from Progent
Progent's phone-based network support engineers possess credentials in a comprehensive set of disciplines. This broad range of technical skills enables Progent's consultants to resolve virtually any problem likely to take place in a small business network. Certifications awarded to Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with mixed-operating system environments, Progent also provides the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services provided by Progent to customers in Miami Beach include:
Progent's UNIX/Linux consultants can offer urgent remote help for diagnosing problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Progent in addition can deliver a broad array of online PC desktop support and troubleshooting services such as Microsoft Windows 11 integration and designing and implementing Microsoft 365 cloud solutions for Windows workstations.
Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in building an efficient new Help Desk Call Center or enhancing your current one, identifying or modifying Help Desk Call Center software to handle the special needs of your corporation, or adding occasional online staff to supplement your internal Help Desk Call Center team to handle high-demand situations such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk staff of seasoned network experts offers your computer users in Miami Beach Florida fast contact with a reliable support group with years of background delivering telephone-based help and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a significant contributor to company success, and Progent's aim is to fix and not simply track IT issues.
Progent's Apple Mac experts can promote the creative facets of Macintosh systems by providing remote consulting services and training in graphics, sound, and video. Progent's consultants can provide expertise in a large selection of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures such as capturing or digitizing audio/video or configuring an audio/video post production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Miami Beach Florida remote computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so your IT support is proactive and automated. By spotting emerging trouble spots before they result in full-scale emergencies, automated monitoring can ward off stressful and costly service failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support a mix of OS platforms.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
City | Address | Phone | Link |
Fort Lauderdale | 401 E Las Olas Blvd, Suite 1400 Fort Lauderdale, FL 33301 United States |
(954) 736-4937 | Fort Lauderdale Network Support Services |
Fort Myers | Collier Avenue Executive Center, 2080 Collier Avenue Fort Myers, FL 33901 United States |
(239) 676-0700 | Fort Myers Network Support Services |
Hialeah | 17690 NW 78th Ave Hialeah, FL 33015 United States |
(786) 756-4700 | Hialeah Network Support Services |
Miami | 200 South Biscayne Blvd, Suite 2790 Miami, FL 33131 United States |
(786) 646-0567 | Miami Network Support Services |
Miami Beach | 1680 Michigan Avenue Miami Beach, FL 33139 United States |
(786) 522-2526 | Miami Beach Network Support Services |
Naples | 780 5th Avenue S, Suite 200 Naples, FL 34102 United States |
(239) 330-4007 | Naples Network Support Services |
West Palm Beach | 515 N. Flagler Drive, Suite P-300 West Palm Beach, FL 33401 United States |
(561) 437-1717 | West Palm Beach Network Support Services |