For small and midsize companies in Miami Beach or anywhere in the state of Florida, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISSP and CISM-certified security engineers to handle high-level security design and disaster recovery preparedness.
Progent's remote technical support engineers offer excellent value because they are equipped with the real-world background and the sophisticated tools to resolve most information system issues quickly. Efficient support reduces direct costs because solutions require a smaller number of billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company benefits even more in indirect expenses by reducing or eliminating system downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's billing model for online help is structured to get the most out of your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical remote support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent situations where speedy. minor solutions somehow turn into substantial tabs. Progent's skill at disposing of problems efficiently translates into your business saving money.
Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned an array of customized tools and field-proven methodologies that ensure the highest degree of efficiency for remote technical support and repair for small and midsize company computer systems. Progent offers safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the consultants of Progent's remote service group to interface to your network without breaching system security.
Progent's highly evolved technical support database system keeps detailed documentation describing the support that Progent's clients have received. Progent's staff consultants have the benefit of the history of assistance delivered to every Progent customer by every engineer. This archive of trouble tickets and fixes is stored as a conveniently exploitable support database that permits Progent's online support professionals to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available other vast technical databases and permit priority access to manufacturers' internal support staff with the result that Progent's remote consulting specialists can come up with the most efficient solutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote support in Miami Beach or anywhere in Florida or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, go to Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's online consulting experts offer certified skills in a comprehensive set of products and technologies. This wide range of IT skills allows Progent's engineers to handle almost any emergency likely to take place in a small or midsize company information system. Certificates awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to businesses with mixed-OS networks, Progent also offers access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online services available from Progent to small businesses in Miami Beach and throughout the state of Florida include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide array of computer technology such as network infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from older systems to current Windows or Linux-based solutions. Progent's team-based methodology for resolving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure engineers, and validates a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most complex problems surrounding network design, installation, maintenance, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS Software network management tools and coming up with workarounds or locating software updates. Cisco CCIEs offer excellent cost-effectiveness because their deep expertise permits them to find solutions for the most intractable problems quickly. In many cases, less experienced consultants can struggle for hours or even days with the same problems that a CCIE can dispose of in a few minutes.
Few support firms make Cisco CCIEs available to support small and medium sized companies. Progent offers quick phone access to a Cisco authorized CCIE so your company can receive timely help for severe network infrastructure problems that are crippling business productivity but are outside the scope of your local network maintenance resources. Progent's CCIE engineers can interface to your computer system by means of sophisticated remote support technology in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling family of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN products.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support professionals can deliver computer system repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of system protection solutions that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist your company to recover rapidly following a serious penetration. Security services available from Progent include: comprehensive security analysis using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; setting up firewalls; designing secure architectures for off-site and mobile access; guarding your email system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help companies of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises resources as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent offers the services of world-class remote consulting experts for contract IT projects that small businesses frequently need. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to execute major projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your Miami Beach Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk service offerings for small and midsize companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller organizations who lack the budget to build and maintain an in-house Help Desk Call Center but who require fast response from an efficient Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Help Desk or enhancing your existing one, identifying or enhancing Call Center software products to meet the unique requirements of your company, or adding temporary online personnel to supplement your in-house Help Desk resources to deal with unusually busy events like software migrations, major upgrades, or installing new business software.
Progent's Help Desk staff of experienced information technology experts gives your computer users in Miami Beach or anywhere in the state of Florida quick contact with a large support group with extensive background providing phone support and online repair service for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk perception as a crucial driver of business performance, and Progent's goal is to resolve rather than just record network problems.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply online and in-depth consulting support and training in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, programming, and training for popular Microsoft applications including CRM, Office Project, MS Office Word, and Excel. To learn more information about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac professionals can promote the creative facets of Macintosh computing by providing phone-based consulting services and training in graphics, audio, and video. Progent's consultants offer expertise in a large selection of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects like scanning or digitizing audio/video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Miami Beach, or anywhere in the state of Florida, online network and server monitoring support powered by MS Operations Manager network monitoring and reporting, customized by Progent to suit your environment so that your computer maintenance is proactive rather than reactive. By anticipating emerging issues before they cause full-scale emergencies, proactive monitoring can ward off stressful and costly information system breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or systems powered by multiple platforms.
To get in touch with Progent about urgent online support with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida