For small and midsize companies located in Miami Beach Florida, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex connectivity issues, plus the services of CISA and CISSP-certified security engineers to help with advanced security design and business continuity planning.
Progent's remote technical support services offer excellent leverage due to the fact that they have the real-world experience and the advanced tools to solve most network issues rapidly. This lowers direct costs since solutions require a smaller number of billable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your company benefits additionally with incidental expenses by reducing or eliminating network outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.
Progent's billing model for online support is structured to maximize the impact of your network support investment. Progent bills by the minute for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to many online service companies, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate scenarios where quick solutions somehow turn into major bills. Progent's skill at disposing of problems efficiently results in your company conserving cash.
Progent's Remote Support Tools
Over the years, Progent has fine tuned a collection of optimized technologies and field-proven processes that allow the highest level of effectiveness for online technical support and troubleshooting for small company computer networks. Progent provides secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology permits the experts of Progent's remote service group to interface to your company's system without compromising network security.
Progent's sophisticated technical support reporting application maintains extensive records describing the support that Progent's customers have received. Progent's team service personnel have access to the specifics of assistance rendered to every client by every Progent consultant. This database of anomalies and fixes is organized as a quickly retrievable support knowledge base that permits Progent's online support engineers to share their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft make available other massive technical support databases and allow fast response from vendors' internal engineering staff with the result that Progent's remote service specialists can find the best solutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Miami Beach Florida or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network help, visit Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's online network support professionals offer certified skills in a comprehensive set of disciplines. This broad scope of technical skills allows Progent's consultants to tackle almost any emergency likely to crop up in a small or midsize company information system. Certifications held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.
To provide assistance to customers with multi-OS networks, Progent also provides the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online services provided by Progent to companies in Miami Beach include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a wide range of information technology including network infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server economization and simplified management, and transitioning from older systems to the latest MS Windows or Linux solutions. Progent's team-oriented methodology for resolving network issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance for analyzing anomalies within UNIX/Linux networks based on popular variants of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking engineers, and indicates an individual's networking knowledge at the expert level. CCIEs can deal with the most difficult issues surrounding network design, deployment, administration, protection, and repair. CCIEs operate closely with Cisco's internal engineers in isolating problems with IOS network administration tools and coming up with workarounds or locating program patches. CCIEs represent an exceptional cost-effectiveness since their deep expertise allows them to fix the most intractable problems quickly. In common cases, less qualified service providers can struggle for hours or days with identical tasks that a CCIE can dispose of in minutes.
Few service firms make CCIEs accessible to help small and mid-size businesses. Progent offers quick telephone contact with a Cisco CCIE so your company can receive timely assistance for serious network issues that are lowering worker efficiency but are beyond the comfort zone of your ordinary computer maintenance resources. Progent's CCIE support experts can tie into your environment using advanced remote troubleshooting tools to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading family of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote support engineers can deliver computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help you with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and integration,
Skype for Business migration consulting, Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of remote desktop support including Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISM and CISSP security consultants offer a range of system protection solutions that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help your company to clean up rapidly after a damaging penetration. Security consulting services available from Progent cover in depth security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after malicious assaults; installing firewalls; designing safe mechanisms for remote and mobile access; securing your messaging system from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize local resources as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small companies frequently request. Billing rates for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Miami Beach Florida Business Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk support alternatives for small companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are ideal for smaller businesses who don't have the budget to create an in-house Help Desk but who want quick access to an effective Help Desk Call Center with professional phone support as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk or enhancing your current one, selecting or modifying Help Desk software to meet the special needs of your corporation, or adding occasional online staff to work with your existing Help Desk Call Center team to handle unusually busy events such as software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned network experts provides your clients in Miami Beach Florida quick assistance from an effective support resource with years of background offering telephone-based support and online repair service for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center the reputation as a solid contributor to company efficiency, and Progent's aim is to solve and not merely report IT problems.
Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting staff can supply remote and in-depth engineering expertise and education in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, MS Word, and MS Office Excel. To read more concerning Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac experts can promote the artistic components of Mac systems by providing phone-based help support and education in graphics, audio, and motion video. Progent's consultants can provide assistance in a variety of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio/video or putting together an audio/video production studio.
Remote Network Monitoring Support
Progent can provide companies in Miami Beach Florida remote network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent for your business so your IT maintenance is proactive and automated. By spotting possible problems before they evolve into crashes, proactive monitoring can head off disruptive and expensive service failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments powered by a mix of operating systems.
To contact Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services