For small businesses located in Miami Beach or anywhere in the state of Florida, Progent provides technical support for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX and Windows platforms. Progent has delivered remote support to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity problems, plus the services of CISA and CISM-accredited security engineers to handle high-level security design and disaster recovery planning.
Progent's remote support engineers represent excellent leverage due to the fact that they are equipped with the real-world background and the advanced technology to solve the majority of network issues rapidly. Efficient support reduces immediate expenses since solutions take up a smaller number of chargeable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company saves even more in incidental costs by minimizing or eliminating network outages and associated losses stemming from business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you pay exclusively for the services that you actually get. Unlike many remote service companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing avoid situations where quick fixes manage to turn into large bills. Progent's skill at disposing of technical issues efficiently translates into your business spending less money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined a set of optimized tools and proven processes which allow the maximum level of effectiveness for remote engineering help and troubleshooting for small and midsize company computer systems. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access permits the experts of Progent's online support team to communicate with your environment without violating corporate security.
Progent's highly evolved service database system maintains detailed histories describing the service that Progent's clients have received. Progent's staff consultants have access to the records of support provided to each Progent customer by every Progent engineer. This database of anomalies and fixes is structured as a readily accessible proprietary knowledge base that permits Progent's remote support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional extensive technical databases and permit priority response from vendors' in-house engineering staff with the result that Progent's online consulting specialists are able to determine the best solutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone support in Miami Beach or anywhere in Florida or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's online technical support professionals have credentials in a comprehensive array of technologies. This broad range of IT skills allows Progent's engineers to handle almost any problem likely to occur in a small company information system. Credentials awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To help businesses with multi-platform networks, Progent also offers the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote support Offered by Progent to companies in Miami Beach and throughout the state of Florida include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a wide spectrum of information technology including network infrastructure, messaging systems, system and operational security, UNIX and Windows integration, virtual server products for server hardware economization and simplified administration, and migration from legacy systems to the latest MS Windows or Linux-powered environments. Progent's group-based approach to resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for resolving problems within UNIX/Linux networks powered by leading versions of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the highest recognition for networking engineers, and validates a person's network technology skills at the expert level. Cisco qualified CCIEs know how to handle the most difficult issues occurring in network infrastructure design, integration, administration, security, and repair. Cisco CCIEs work closely with Cisco's internal engineers in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs offer exceptional value since their broad expertise enables them to fix even the most intractable problems rapidly. In common cases, less experienced consultants can wrestle for many hours or even days with identical problems that a CCIE can resolve in a few minutes.
Few service organizations make CCIEs accessible to support small and medium sized businesses. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can get timely help for serious network infrastructure problems that are impacting worker productivity but are not within the comfort zone of your ordinary computer service providers. Progent's Cisco-qualified CCIE engineers can tie into your network using sophisticated on-line troubleshooting tools in order to provide quick, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-expert online support engineers offer computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can help your company with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2016 migration consulting,
SharePoint 2019 design and deployment,
Skype for Business migration consulting, Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of online desktop services such as Microsoft Windows 7 migration support, moving to 64-bit workstation software, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a variety of security services to improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your company to recuperate rapidly after a serious breach. Security services available from Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from malicious attacks; integrating firewalls; designing secure mechanisms for off-site and mobile communication; securing your email system against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help organizations of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small companies often need. Billing rates for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special remote consulting services include:
How Your Miami Beach Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Call Center support programs for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center services are designed for smaller companies who lack the resources to support an in-house Call Center but who require quick communication with a reliable Help Desk Call Center with proficient telephone assistance as well as the available expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center consulting expertise can support you in establishing an effective new Call Center or improving your current one, selecting or modifying Help Desk application software to handle the special requirements of your company, or adding temporary online personnel to supplement your in-house Help Desk Call Center team to deal with high-demand events like software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of experienced network consultants offers your workers in Miami Beach or anywhere in the state of Florida rapid assistance from an efficient technical support resource with substantial background delivering phone help and online diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center perception as a significant contributor to business efficiency, and Progent's goal is to solve instead of just track technical issues.
Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group can supply remote professional consulting support and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for familiar Microsoft business applications including CRM, Office Project, Microsoft Office Word, and Excel. To find out additional information on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac professionals can support the creative aspect of Macintosh environments by providing phone-based help services and education in imaging, audio, and motion video. Progent's support professionals offer help in a large selection of Macintosh creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with specific jobs such as scanning or digitizing audio/video or putting together an audio/video production facility.
Remote Network Monitoring Services
Progent can provide businesses in Miami Beach, or anywhere in the state of Florida, remote computer system monitoring services based on MS System Center Operations Manager network monitoring, customized by Progent for your environment so your network maintenance is proactive and automated. By uncovering looming trouble spots before they expand into full-scale emergencies, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments based on a mix of OS platforms.
To contact Progent about emergency remote support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida