For small companies located in Miami Beach Florida, Progent offers technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex infrastructure problems, plus the services of CISSP-accredited security engineers to handle advanced security design and business continuity planning.
Progent's remote technical support engineers represent excellent leverage due to the fact that they have the practical background and the advanced tools to solve the majority of information system issues rapidly. Efficient support lowers direct expenses because solutions require fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization saves additionally in incidental expenses by minimizing or avoiding network downtime and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for online help is designed to get the most out of your IT service dollar. Progent bills per minute for telephone-based consulting, so you are invoiced only for the services that you actually get. Unlike typical online support firms, Progent requires no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where quick repairs manage to end up as large bills. Progent's penchant for handling technical issues quickly translates into your company conserving money.
Progent's Online Service Tools
Over the years, Progent has fine tuned a collection of customized tools and field-tested methodologies which permit the maximum level of effectiveness for online consulting and repair for small and midsize business IT networks. Progent offers secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to connect to your company's system remotely without compromising network security.
Progent's sophisticated service reporting application maintains thorough documentation of all service that Progent's customers have been provided. Progent's team service personnel have access to the history of assistance rendered to each customer by every Progent consultant. This history of problems and resolutions is structured as a quickly searchable support knowledge base that enables Progent's remote technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft permit access to additional massive technical databases and permit fast access to manufacturers' in-house engineering staff so Progent's remote service experts can come up with the most efficient resolutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote services in Miami Beach Florida or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, go to Immediate Emergency Support.
Online Support Services Available from Progent
Progent's phone-based consulting professionals offer credentials in a comprehensive array of technologies. This wide range of IT skills permits Progent's engineers to address almost any crisis likely to crop up in a small business information system. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To help companies with multi-operating system environments, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services available from Progent to small businesses in Miami Beach include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a broad array of computer technology including system infrastructure, email systems, network and process security, UNIX and Windows integration, virtual server products for server economization and easy management, and transitioning from older applications to current MS Windows or Linux-based environments. Progent's team-based methodology for resolving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for troubleshooting anomalies affecting UNIX/Linux systems powered by leading versions of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and indicates a person's networking skills at the expert level. Cisco CCIEs know how to resolve even the most difficult issues encountered in network design, deployment, maintenance, security, and repair. CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or identifying software patches. Cisco CCIEs provide exceptional value since their deep experience enables them to fix the most difficult problems rapidly. In typical instances, less experienced engineers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support providers make Cisco-qualified CCIEs available to help small and mid-size companies. Progent can provide fast phone access to a Cisco CCIE so your company can get timely help for serious network infrastructure issues that are hurting business efficiency but are beyond the scope of your ordinary computer maintenance resources. Progent's Cisco-qualified CCIE support experts can interface to your environment by means of the latest on-line support technology in order to provide quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading family of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, plus VPN products.
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service engineers can provide computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help your company with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of remote PC desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit workstation software, configuring Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISM and CISSP security engineers offer a range of security solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to recover quickly after a serious breach. Security support services available from Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; installing firewalls; building secure techniques for remote and mobile connectivity; guarding your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting support to help organizations of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine physical IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small companies often need. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special areas of information technology enables clients to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Miami Beach Florida Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk programs for small companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center support services are ideal for small businesses who lack the resources to assemble and manage an internal Help Desk but who require quick response from an efficient Help Desk with proficient phone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the leading PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in building an efficient new Call Center or enhancing your existing one, evaluating or customizing Help Desk Call Center software to meet the unique needs of your company, or adding temporary phone support personnel to supplement your existing Help Desk Call Center team to handle demanding scenarios such as software transitions, mass updates, or rolling out new business software.
Progent's Call Center team of seasoned information technology professionals provides your clients in Miami Beach Florida rapid assistance from a dependable support resource with extensive background offering telephone-based support and remote troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a solid driver of business performance, and Progent's goal is to resolve rather than just report IT issues.
Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team provides phone-based advanced engineering support and education in special application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for familiar Microsoft business applications such as CRM, Office Project, MS Word, and Microsoft Office Excel. To learn more information about Progent's consulting, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac experts can nurture the creative facets of Mac environments by delivering phone-based help services and training in imaging, audio, and video. Progent's support professionals can provide assistance in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as capturing or digitizing audio or video or integrating an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers companies in Miami Beach Florida remote network monitoring support centered around Microsoft Operations Manager network monitoring, customized by Progent to suit your business so your network support is proactive rather than reactive. By spotting possible trouble spots before they expand into downtime, system monitoring can minimize inconvenient and expensive network crises. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks based on a variety of operating systems.
To contact Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services