UNIX, Linux, Solaris, and Apple Mac OS X Remote Support for

For small and midsize companies in Miami Beach Florida, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to handle high-level security architecture and disaster recovery planning.

Progent's online technical support engineers offer excellent value because they are equipped with the real-world background and the advanced tools to resolve the majority of information system problems quickly. This lowers direct expenses because solutions take up fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits even more in indirect expenses by reducing or avoiding network outages and associated losses stemming from business disruption, upset clients, idle workers, and distracted executives.

Progent's pricing policy for online help is designed to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are charged just for the services that you receive. Unlike many remote service firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing eliminate situations where speedy. minor solutions somehow turn into large tabs. Progent's penchant for disposing of problems quickly translates into your business conserving money.

Progent's Remote Support Tools
Over the years, Progent has refined a set of customized technologies and field-proven processes which ensure the highest degree of efficiency for online consulting and repair for small and midsize business computer networks. Progent provides secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access allows the staff of Progent's online support team to link to your computer system remotely without violating corporate security.

Progent's powerful service database system maintains extensive records describing the service that Progent's clients have received. Progent's team consultants have the benefit of the details of services delivered to every Progent client by every consultant. This history of issues and resolutions is structured as a readily searchable support database that permits Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional vast technical support databases and allow quick response from manufacturers' in-house product engineers so Progent's online consulting specialists are able to arrive at the most efficient resolutions quickly.

Initiate Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in Miami Beach Florida or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.

Online Support Services Available from Progent
Progent's online support professionals possess credentials in a comprehensive array of technologies. This broad range of technical skills allows Progent's consultants to manage practically any problem likely to crop up in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.

To provide assistance to companies with mixed-operating system environments, Progent also provides the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP consultants.

Phone-based support provided by Progent to clients in Miami Beach include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad range of information technology such as system architecture, email systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and easy administration, and transitioning from older systems to current Windows or Linux solutions. Progent's group-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.

  Progent's UNIX and Linux consultants can provide emergency online help for analyzing problems within UNIX/Linux systems powered by leading variants of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux variants for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure consultants, and certifies an individual's network technology skills at the expert level. CCIEs know how to deal with the most stubborn challenges occurring in network design, installation, maintenance, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs provide exceptional value since their depth of experience allows them to fix the most difficult problems rapidly. In many cases, less experienced service providers can struggle for many hours or even days with the same problems that a CCIE can resolve in minutes. Few consulting providers make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can receive immediate assistance for serious network issues that are impacting business productivity but are beyond the comfort zone of your regular IT support providers. Progent's Cisco CCIE consultants can connect to your network by means of advanced on-line support technology to perform quick, secure, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's popular selection of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

• Authorized MS Windows Expertise
  Progent's Microsoft-premier online support professionals can provide computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a broad variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid integration consulting, SharePoint Server 2019 planning and configuration, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, SBS Server support, and Windows Essentials migration and cloud integration.

  Progent also offers a full array of remote desktop consulting and support services including Microsoft Windows 7 migration, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating workstation deployment.

• CISSP, ISSAP, and CISM Certified Network Security Consultants
  Progent's accredited CISSP and ISSAP security consultants offer a variety of security solutions to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to recover rapidly after a damaging breach. Security support services offered by Progent cover comprehensive network security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick recovery from malicious attacks; configuring firewalls; designing safe techniques for remote and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote support services to help businesses of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize on-premises resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.

• Help Desk Services
  Progent's Help Desk Call Center service offerings for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk support services are ideal for smaller companies who lack the budget to assemble and manage an internal Call Center but who need fast access to a reliable Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

  Progent’s Co-managed Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent’s Help Desk sharing service is a collaborative service desk solution built around the top PSA tool for managing service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Call Center consulting support can guide you in creating an efficient new Help Desk or improving your existing one, evaluating or enhancing Help Desk application software to meet the particular demands of your corporation, or adding temporary online personnel to reinforce your existing Call Center team during high-demand events like software transitions, major updates, or rolling out brand new applications.

  Progent's Help Desk staff of veteran network professionals offers your computer users in Miami Beach Florida fast contact with a reliable technical support resource with years of experience offering phone consulting and remote diagnostics for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk the reputation as a key enabler of company performance, and Progent's target is to fix and not simply report network problems.

• Business Applications Services: Education, Programming, and Integration
  Progent's Applications Experts Group provides online professional engineering expertise and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications including CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To find out additional information on Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

  Progent's Apple Mac consultants can nurture the artistic elements of Macintosh computing by providing remote help services and education in imaging, sound, and video. Progent's support professionals offer help in a range of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs like scanning or digitizing audio or video or building an audio/video production facility.

  Remote Network Monitoring Support
  Progent offers businesses in Miami Beach Florida online computer system monitoring support based on MS System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so your IT support is proactive and automated. By detecting possible issues before they expand into full-scale emergencies, remote monitoring can head off disruptive and costly service failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that support multiple OS platforms.

Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.