For small companies in Miami Beach or anywhere in Florida, Progent offers help for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation CCIE-qualified network specialists for challenging connectivity problems, plus the services of CISA and CISM-accredited security consultants to handle high-level security architecture and disaster recovery planning.
Progent's online technical support engineers represent excellent leverage because they have the real-world background and the sophisticated tools to solve most network issues rapidly. This reduces immediate expenses since solutions require a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with indirect costs by minimizing or eliminating network outages and related costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives.
Progent's billing policy for online help is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced only for the support that you receive. In contrast to many remote service organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and simple model for pricing avoid scenarios where speedy. minor repairs somehow end up as large invoices. Progent's penchant for disposing of problems quickly results in your company spending less cash.
Progent's Online Support Technologies
Over time, Progent has refined an arsenal of customized technologies and proven methodologies that permit the maximum level of effectiveness for remote consulting and troubleshooting for small business computer networks. Progent provides secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access enables the consultants of Progent's Technical Response Center to access your computer system remotely without violating network security.
Progent's advanced customer support database application maintains comprehensive records of the support that Progent's customers have received. Progent's authorized engineers have access to the details of assistance rendered to every customer by every engineer. This database of problems and resolutions is stored as a conveniently retrievable proprietary database that allows Progent's remote technical experts to share their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft make available additional vast support knowledge bases and allow fast access to vendors' internal product engineers with the result that Progent's remote consulting experts are able to come up with the best solutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Miami Beach or anywhere in Florida or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Online Support Services Available from Progent
Progent's phone-based technical service experts possess certified skills in an extensive array of disciplines. This wide range of technical skills allows Progent's engineers to resolve virtually any emergency likely to take place in a small or midsize company network. Certificates held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help customers with mixed-operating system networks, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote technical support services provided by Progent to clients in Miami Beach and throughout the state of Florida include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a broad range of computer technology such as network architecture, messaging solutions, network and operational security, UNIX and Windows integration, VMware technologies for server hardware economization and easy management, and migration from older systems to the latest MS Windows or Linux environments. Progent's team-oriented approach to resolving technical problems promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency online help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and certifies an individual's network technology skills at the master level. Cisco qualified CCIEs know how to resolve even the most intractable challenges associated with network design, deployment, maintenance, security, and repair. CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or identifying software patches. CCIEs offer excellent cost-effectiveness since their deep expertise permits them to fix even the most intractable problems rapidly. In common cases, less experienced service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support firms make Cisco CCIEs accessible to assist small and medium sized businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can receive timely support for serious network infrastructure issues that are hurting worker efficiency but are beyond the scope of your local computer support resources. Progent's Cisco CCIE engineers can communicate with your environment by means of state-of-the-art remote troubleshooting tools to perform quick, safe, and affordable analysis and remediation.
Progent's CCIEs offer expertise in all of Cisco's popular selection of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN technology.
Certified Windows Expertise
Progent's Microsoft-expert online support professionals offer computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can assist you with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint Server 2013 development,
Skype for Business planning and deployment consulting, Lync Server management and Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a full array of online PC desktop support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier Network Security Experts
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a range of security solutions that can improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your company to recover rapidly after a serious breach. Security solutions available from Progent cover thorough network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm assaults; installing firewalls; building secure architectures for remote and mobile connectivity; protecting your email system from spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting services to help businesses of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize physical resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small businesses often request. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology enables customers to execute critical initiatives economically and on time. Progent's project-based online engineering services include:
How Your Miami Beach Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing support services are ideal for smaller organizations who lack the resources to create an internal Call Center but who need fast response from a dependable Help Desk with professional phone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Call Center is designed for larger companies and serves as a seamless addition to your established Helpdesk team. Progent's Virtual Help Desk can operate as an escalation alternative to resolve the toughest network issues, or be ready in those instances when your other support engineers are swamped.
Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk Call Center or improving your established one, identifying or customizing Call Center software products to meet the unique needs of your company, or adding occasional phone support personnel to supplement your internal Help Desk Call Center resources to handle unusually busy events such as software transitions, mass updates, or rolling out new business software.
Progent's Call Center staff of experienced network experts gives your customers in Miami Beach or anywhere in the state of Florida quick contact with a reliable network service resource with extensive background offering phone help and online diagnostics for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center perception as a significant driver of business performance, and Progent's goal is to fix rather than merely record IT issues.
Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Group can supply remote and in-depth consulting support and education in special business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for Microsoft applications such as CRM, Project, MS Office Word, and MS Excel. To find out more information about Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the imaginative facets of Apple Mac environments by offering remote help support and education in graphics, audio, and motion video. Progent's support professionals can provide assistance in a range of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs like capturing or digitizing audio/video or putting together an audio/video post production facility.
Online Network Monitoring Services
Progent offers businesses in Miami Beach, or anywhere in the state of Florida, remote computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so your network support is proactive rather than reactive. By detecting potential problems before they grow into network outages, proactive monitoring can ward off inconvenient and costly information system breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments powered by a mix of OS platforms.
To get in touch with Progent about urgent remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida