For small and midsize companies in Miami Beach or anywhere in Florida, Progent provides technical support for information systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for challenging connectivity issues, as well as the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers represent exceptional leverage because they have the practical experience and the advanced tools to solve the majority of information system issues quickly. This reduces immediate expenses because solutions require a smaller number of chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company saves additionally with indirect costs by reducing or avoiding network outages and associated losses due to business discontinuity, disgruntled clients, idle employees, and distracted management.
Progent's billing policy for remote help is designed to get the most out of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you owe just for the services that you receive. Unlike many remote support organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate situations where speedy. minor repairs somehow turn into substantial tabs. Progent's skill at solving problems quickly translates into your business spending less cash.
Progent's Online Support Technologies
Over the years, Progent has refined a set of optimized technologies and field-proven processes that permit the highest level of efficiency for remote help and repair for small and midsize business IT networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access allows the consultants of Progent's Technical Response Center to interface to your company's environment without compromising network security.
Progent's powerful technical support database application maintains comprehensive records for the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of all help delivered to each customer by every consultant. This history of trouble tickets and resolutions is organized as a readily retrievable proprietary knowledge base that permits Progent's remote support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's online service specialists are able to arrive at the most efficient resolutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Miami Beach or anywhere in Florida or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's remote support engineers possess certified skills in a comprehensive set of technologies. This breadth of IT skills permits Progent's consultants to manage practically any crisis that may take place in a small company information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.
To help clients with mixed-OS environments, Progent also provides the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based technical services available from Progent to companies in Miami Beach and throughout the state of Florida include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide array of computer technology including network architecture, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and easy management, and migration from legacy applications to current MS Windows or Linux environments. Progent's group-based methodology for resolving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide urgent remote assistance for resolving problems affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for network infrastructure professionals, and certifies a person's technical knowledge at the master level. Cisco CCIEs can handle the most stubborn issues occurring in network design, installation, management, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or locating program updates. CCIEs provide exceptional cost-effectiveness since their depth of expertise allows them to solve even the most intractable problems quickly. In typical cases, less seasoned consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few support providers make CCIEs available to support small and mid-size businesses. Progent can provide quick telephone contact with a CCIE so your company can receive urgent assistance for severe network problems that are lowering business efficiency but are not within the experience of your ordinary computer support providers. Progent's CCIE engineers can communicate with your computer system using sophisticated on-line troubleshooting technology in order to perform fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote support professionals can deliver computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can assist you with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2013 development,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of online PC desktop services including Windows 7 migration help, moving to 64-bit desktop applications, integrating Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISSP and ISSAP security engineers can provide a variety of security services that can enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to clean up quickly after a serious breach. Security services offered by Progent cover in depth security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious assaults; setting up firewalls; building secure techniques for remote and mobile communication; securing your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent offers the skills of seasoned online consulting professionals for contract IT projects that small businesses often request. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Miami Beach Business Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center support alternatives for small businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for smaller organizations who don't have the resources to build and maintain an in-house Help Desk but who require fast communication with an efficient Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Call Center is designed for larger companies and operates as a transparent reinforcement of your current Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as an escalation alternative for the most difficult computer system issues, or be ready in those circumstances when your ordinary service providers are too busy.
Progent's Help Desk consulting services can guide you in building an efficient new Help Desk Call Center or enhancing your established one, selecting or modifying Help Desk Call Center application software to handle the special demands of your corporation, or adding temporary phone support staff to work with your in-house Help Desk team to deal with demanding scenarios such as software migrations, major upgrades, or rolling out new applications.
Progent's Call Center staff of seasoned information technology experts provides your clients in Miami Beach or anywhere in the state of Florida fast contact with a large support resource with years of experience providing phone consulting and online repair service for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a major contributor to business efficiency, and Progent's target is to solve rather than simply annotate IT issues.
Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Group can supply phone-based and in-depth engineering support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Word, and Excel. To read more concerning Progent's expertise, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac professionals can promote the creative elements of Apple Mac computing by delivering remote help support and education in graphics, audio, and motion video. Progent's consultants can provide help in a large selection of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common projects such as scanning or digitizing audio or video or integrating an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide companies in Miami Beach, or anywhere in the state of Florida, remote network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your computer support is proactive rather than reactive. By spotting potential issues before they cause crashes, automated monitoring can avoid inconvenient and costly service failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems powered by a variety of operating systems.
To contact Progent about urgent phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida