For small and midsize companies located in Miami Beach or anywhere in Florida, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex connectivity problems, as well as the assistance of CISSP-accredited security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's online support engineers offer exceptional value due to the fact that they are equipped with the real-world background and the sophisticated tools to solve most information system problems rapidly. Efficient support lowers direct costs since service calls require a smaller number of chargeable minutes. Remote support also avoids the cost of sending an engineer to your location. Your company benefits even more with incidental expenses by reducing or avoiding system outages and associated losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for online support is designed to get the most out of your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are charged exclusively for the services that you actually get. In contrast to typical remote support organizations, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for billing save you from situations where speedy. minor repairs manage to turn into substantial bills. Progent's penchant for solving technical issues quickly results in your business spending less cash.
Progent's Online Service Technologies
Over time, Progent has fine tuned an array of customized technologies and field-tested methodologies that promote the maximum level of effectiveness for remote technical support and troubleshooting for small company computer networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to access your system remotely without breaching corporate security.
Progent's advanced service database system maintains detailed documentation of all support that Progent's customers have received. Progent's staff engineers have access to the specifics of all help provided to every Progent client by every engineer. This archive of trouble tickets and fixes is structured as a readily exploitable support database that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft permit access to additional vast support databases and permit priority response from vendors' in-house engineering staff with the result that Progent's online service specialists are able to arrive at optimal resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Miami Beach or anywhere in Florida or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's remote network support professionals possess certified skills in a comprehensive array of technologies. This wide range of technical skills permits Progent's consultants to tackle practically any problem likely to take place in a small or midsize company information system. Credentials earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to businesses with multi-operating system networks, Progent also offers access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based technical services available from Progent to small businesses in Miami Beach and throughout the state of Florida include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a wide spectrum of computer technology such as system architecture, email solutions, system and process security, UNIX and Windows integration, VMware technologies for server economization and easy management, and transitioning from older systems to the latest Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency remote assistance for diagnosing anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network engineers, and certifies a person's technical knowledge at the master level. CCIEs know how to resolve the most intractable challenges surrounding network infrastructure design, installation, maintenance, protection, and repair. CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software patches. CCIEs offer excellent value since their broad experience permits them to solve the most intractable problems quickly. In many cases, less experienced service providers can struggle for hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few service firms make CCIEs available to help small and mid-size businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can receive urgent support for complex network issues that are impacting business efficiency but are not within the scope of your local network service personnel. Progent's Cisco-qualified CCIE consultants can communicate with your computer system by means of the latest remote troubleshooting technology to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, as well as VPN technology.
Authorized Windows Expertise
Progent's Microsoft-expert remote service experts can provide computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and configuration,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of online PC desktop services including Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier System Security Consultants
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of system protection services that can strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help your company to clean up quickly after a damaging penetration. Security solutions available from Progent include: in depth security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; installing firewalls; designing secure architectures for off-site and mobile access; guarding your messaging system against spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting support to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent offers the skills of seasoned remote consulting experts for special projects that small businesses often request. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Miami Beach Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for small companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center support services are designed for small organizations who don't have the budget to create an in-house Call Center but who want fast response from a reliable Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk or improving your existing organization, identifying or enhancing Call Center software products to meet the special needs of your company, or adding temporary online staff to supplement your internal Call Center group to deal with demanding situations such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Call Center staff of experienced network consultants provides your computer users in Miami Beach or anywhere in the state of Florida rapid contact with an efficient support group with substantial experience providing phone support and online repair service for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk recognition as a crucial contributor to company performance, and Progent's policy is to solve instead of simply track IT problems.
Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Group offers online professional consulting expertise and training in special application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Word, and Microsoft Office Excel. To read more about Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can support the artistic elements of Macintosh computing by providing phone-based consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a range of Macintosh creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific projects like scanning or digitizing audio/video or establishing an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Miami Beach, or anywhere in the state of Florida, remote network and server monitoring services based on MS System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your business so your IT support is proactive rather than reactive. By uncovering looming issues before they cause downtime, system monitoring can avoid disruptive and costly service crises. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or environments that support multiple operating systems.
To contact Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida