UNIX and Linux Remote Support Services for

For small businesses located in Miami Beach Florida, Progent provides support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISSP-certified security engineers to handle advanced security design and business continuity planning.

Progent's remote technical support services represent exceptional leverage due to the fact that they have the real-world background and the sophisticated tools to solve most information system issues rapidly. This reduces direct expenses because service calls take up fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company benefits additionally in incidental expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted executives.

Progent's pricing model for remote support is designed to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical online service organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with situations where fast solutions somehow turn into substantial tabs. Progent's skill at disposing of technical issues efficiently translates into your business saving money.

Progent's Online Technical Support Tools
Through years of experience, Progent has developed a set of customized tools and proven processes that promote the highest degree of effectiveness for online engineering help and repair for small company information networks. Progent offers secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to link to your system remotely without compromising system security.

Progent's highly evolved service reporting system maintains comprehensive documentation of all service that Progent's customers have received. Progent's team consultants have the benefit of the history of all help rendered to each Progent client by every Progent engineer. This history of trouble tickets and solutions is organized as a readily retrievable proprietary knowledge base that allows Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft make available other vast support databases and permit quick response from vendors' in-house support staff so Progent's remote consulting experts are able to find the best resolutions in the least time.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Miami Beach Florida or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's phone-based network support engineers possess credentials in a comprehensive set of disciplines. This broad range of technical skills enables Progent's consultants to resolve virtually any problem likely to take place in a small business network. Certifications awarded to Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to customers with mixed-operating system environments, Progent also provides the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical services provided by Progent to customers in Miami Beach include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad spectrum of information technology such as system architecture, email solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and simplified management, and transitioning from older systems to the latest Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX/Linux consultants can offer urgent remote help for diagnosing problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Important Linux versions for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network consultants, and indicates a consultant's networking skills at the master level. Cisco qualified CCIEs can resolve the most difficult challenges encountered in network design, integration, management, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network administration utilities and coming up with workarounds or identifying software patches. CCIEs are an excellent value because their broad expertise permits them to find solutions for even the most complex problems rapidly. In common instances, less qualified consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few support organizations make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide fast phone access to a CCIE so you can get timely support for severe network issues that are hurting worker efficiency but are not within the scope of your ordinary computer service group or consultant. Progent's CCIE consultants can tie into your computer system by means of advanced on-line support technology in order to provide quick, secure, and economical analysis and remediation. Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus VPN products.

• Certified MS Windows Support
  Progent's Microsoft-certified online support professionals can deliver computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a wide variety of technology support services such as Microsoft Windows Server 2022 planning and integration consulting, Windows Server 2019 consulting, Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a broad array of online PC desktop support and troubleshooting services such as Microsoft Windows 11 integration and designing and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Premier Network Security Consultants
  Progent's certified CISM and CISSP network security consultants can provide a variety of security services that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist you to recuperate rapidly following a damaging breach. Security consulting services available from Progent cover in depth network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; integrating firewalls; designing safe architectures for remote and mobile connectivity; securing your email system from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote support services to help organizations of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize local IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

• Call Center Support
  Progent's Help Desk Call Center support programs for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk support services are ideal for small businesses who don't have the resources to create an in-house Call Center but who need fast access to a dependable Call Center with professional phone assistance as well as the available expertise to escalate complex problems to advanced engineers.

  Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting support can guide you in building an efficient new Help Desk Call Center or enhancing your current one, identifying or modifying Help Desk Call Center software to handle the special needs of your corporation, or adding occasional online staff to supplement your internal Help Desk Call Center team to handle high-demand situations such as software transitions, mass upgrades, or rolling out brand new business software.

  Progent's Help Desk staff of seasoned network experts offers your computer users in Miami Beach Florida fast contact with a reliable support group with years of background delivering telephone-based help and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a significant contributor to company success, and Progent's aim is to fix and not simply track IT issues.

• Applications Support: Training, Custom Development, and Problem Solving
  Progent's Applications Consulting staff can supply remote advanced consulting expertise and training in key business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications including CRM, MS Office Project, Microsoft Word, and MS Excel. To find out additional information about Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

  Progent's Apple Mac experts can promote the creative facets of Macintosh systems by providing remote consulting services and training in graphics, sound, and video. Progent's consultants can provide expertise in a large selection of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures such as capturing or digitizing audio/video or configuring an audio/video post production lab.

  Online Network and Server Monitoring Services
  Progent can provide companies in Miami Beach Florida remote computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so your IT support is proactive and automated. By spotting emerging trouble spots before they result in full-scale emergencies, automated monitoring can ward off stressful and costly service failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support a mix of OS platforms.

Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.