Immediate Online Troubleshooting for Miami Beach Networks
For organizations in Miami Beach or anywhere in Florida, Progent provides online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the assistance of CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's remote support engineers offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to solve the majority of information system issues quickly. Efficient support lowers immediate expenses since service calls accumulate fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company saves additionally in incidental expenses by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive online technical support know-how is particularly valuable for businesses that depend on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing model for online help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged only for the services that you receive. In contrast to many online service companies, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean policy for pricing prevent situations where fast repairs manage to end up as major invoices. Progent's penchant for dealing with technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and proven processes that ensure the maximum level of efficiency for remote help and repair for IT systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to access your company's environment without compromising system security.
Progent's advanced service reporting system keeps extensive histories describing the service that Progent's customers have received. Progent's staff consultants have access to the history of services rendered to each Progent customer by every Progent consultant. This database of problems and responses is structured as a readily searchable support database that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and working relationships with key industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's online service experts can come up with the most efficient solutions in the least time.
Remote services offered by Progent to clients in Miami Beach and anywhere in the state of Florida include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote service professionals can provide computer problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2013 development,
Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop support services to help you business to install, configure, repair, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure engineers, and validates a person's technical knowledge at the expert level. CCIEs can resolve the most difficult issues surrounding network planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network management tools and developing workarounds or identifying program updates. Cisco qualified CCIEs offer excellent value because their broad experience permits them to find solutions for problems quickly. In typical instances, less seasoned engineers can wrestle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system via state-of-the-art on-line troubleshooting technology in order to provide fast, secure, and economical analysis and remediation.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of networking devices. Cisco networking consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless Access Points engineering help, Cisco WiFi controllers integration consulting, Cisco VPN Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Experts
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of system protection services to enhance the immunity of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recuperate quickly after a damaging penetration. Security consulting services offered by Progent include: comprehensive data security and compliance analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; defending your messaging system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can produce reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based support services to cover a broad range of information technologies including network infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that incorporate Linux and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with migration from legacy applications to Windows or Linux environments. Progent's group-based methodology for solving network problems promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency remote assistance troubleshooting problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services intended to enable small and mid-size organizations to utilize the same advanced technology used by many of the industry's top corporations. The ProSight suite of IT management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Miami Beach Company Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk service offerings for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for companies who don't have the resources to assemble and manage an internal Call Center but who want fast response from an effective Call Center with professional telephone support as well as the expertise to escalate the most challenging problems to advanced consultants.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Call Center or enhancing your existing organization, selecting or customizing Help Desk Call Center software to address the particular demands of your corporation, or providing occasional online staff to supplement your internal Help Desk team to deal with high-demand scenarios such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk staff of experienced network consultants offers your customers in Miami Beach or anywhere in the state of Florida instant communication with a large technical support group with extensive background offering phone consulting and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a solid contributor to business success, and Progent's target is to solve instead of simply report technical issues.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff can supply remote advanced engineering support and training in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for popular Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Miami Beach, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your business so your IT maintenance is proactive and automated. By anticipating looming issues before they grow into network outages, proactive monitoring can ward off stressful and expensive information system crises. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks powered by multiple platforms.
To get in touch with Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Miami Beach or anywhere in the state of Florida, Progent's online computer support specialists are ready to deliver expert and cost-effective IT support whenever your organization needs it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to fix computer problems rapidly while avoiding the expense and lost productivity that comes with on-site support visits.
Even if your Miami Beach organization relies on a local freelance consultant or maintains a full time organization that know how to handle day-to-day network issues, Progentís Microsoft certified consultants can still provide an easy and seamless remote extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to handle sudden network emergencies or especially tough integration problems.
Advantages of Progent's IT Support for Offices in Miami Beach
Progent's online IT consulting services enable your Miami Beach organization to realize the benefits of immediate, enterprise-class network support without the cost of managing a full-time IT organization. Your information system will acquire added strategic worth by being increasingly reliable, productive, and protected. Benefits to your company include:
- Seamless remote extension of your local IT resources
For most businesses in Miami Beach and throughout Florida, nearby network support providers, whether represented by independent consultants or an internal maintenance staff, can deal with typical network problems. However, IT crises can spring up when your regular resources are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your usual support personnel. In these cases, Progent's online support experts give you a convenient, quick, and economical way to augment your regular help and to transfer valuable knowledge to improve your ability to resolve downstream problems in-house.
- Less Reliance on Freelance Consultants
For IT support, smaller businesses commonly rely on independent freelance consultants. Although freelance consultants carry smaller internal costs than big service organizations and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the absence of fallback help may require your business to wait for help during an emergency. As your network expands, system downtime and trouble with critical applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support expertise to insure your IT system is always available.
- Create a Scalable Foundation for Smooth Growth
Companies often begin with an IT system implemented on a shoestring budget. Lacking a scalable framework, slap-dash repairs often get thrown onto a shaky foundation. When a company grows, stability and scalability issues can hinder the success of the organization. Such badly designed systems require proper analysis, smart long-term planning, and wide technical expertise to evolve to a system infrastructure able to provide the stable foundation to meet current business demands and ease future growth.
- Work with Solution Providers Instead of Product Sellers
Smaller businesses require guidance and technical training to navigate through an ever more complicated maze of technology options available for promoting business growth and enhancing productivity. These companies hardly need a computer consultant who is attempting to earn a commission on a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended
solution is built around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts by offering just services instead of products. This allows Progent to match technical expertise with the real needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical expertise, refined support software, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional background, at the front lines of IT service, performing a wide variety of IT projects for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This ensures that you get not only world-class IT skills, but also a consultant with proven methods for applying computer knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person visits per minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be tempted to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Companies who utilize familiar independent consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your information network from stressful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.