Fast Remote Help for Miami Beach Florida Networks
For organizations in Miami Beach Florida, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the services of CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's online technical support engineers offer excellent value because they possess the practical background and are equipped with the advanced tools required to solve most information system issues rapidly. Efficient support lowers direct costs because service calls accumulate fewer billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company benefits additionally with indirect costs by minimizing or avoiding network outages and related costs resulting from business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive online technical support know-how is especially valuable for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing model for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the support that you receive. In contrast to typical online service companies, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for billing eliminate scenarios where speedy. minor solutions somehow turn into big tabs. Progent's skill at solving technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized tools and field-tested methodologies that allow the highest level of effectiveness for remote engineering help and repair for IT networks of any size. Progent offers safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to link to your company's computer system without violating corporate security.
Progent's powerful service reporting application maintains comprehensive documentation for all service that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of all help rendered to each client by every consultant. This database of anomalies and repairs is structured as a quickly searchable proprietary knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft open up additional extensive technical databases and allow quick response from vendors' in-house engineering staff with the result that Progent's online consulting experts can determine the most efficient solutions promptly.
Online technical services available from Progent to businesses in Miami Beach Florida include:
Authorized MS Windows Experts
Progent's Microsoft-certified online support experts can deliver computer system troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration support, Microsoft Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop services to help your company to install, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure consultants, and indicates a consultant's network technology knowledge at the master level. CCIEs can resolve even the most difficult issues surrounding network infrastructure design, deployment, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS network management tools and coming up with workarounds or identifying program updates. CCIEs are an excellent value because their depth of experience permits them to solve problems quickly. In common cases, less qualified service providers can wrestle for many hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment using the latest on-line troubleshooting technology to perform fast, safe, and economical diagnosis and remediation.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||7715 Northwest 48th Street, Suite 385
Doral, FL 33166
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading selection of networking devices by delivering services that include:
CISSP and ISSAP Premier Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection services to strengthen the safety of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to clean up quickly after a damaging penetration. Security support services offered by Progent cover in depth data security and compliance audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; integrating firewalls; designing secure architectures for remote and mobile communication; protecting your messaging system from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Progent offers expert remote consulting services to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that utilize local resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent workflow for restoring applications and services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based consulting services to cover a broad array of information technologies including system infrastructure, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server economization and easy management in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered solutions. Progent's group-based approach to solving technical issues enables fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts support costs.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's top enterprises. The ProSight portfolio of network monitoring and management services addresses all critical aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Billing rates for longer-term consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these special areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Miami Beach Business Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk Call Center programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network professionals gives your workers in Miami Beach Florida immediate assistance from an efficient support group with extensive background offering telephone-based support and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a crucial enabler of company efficiency, and Progent's goal is to solve instead of simply track technical issues.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff offers remote professional engineering expertise and training in special business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Miami Beach Florida remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your environment so that your IT support is proactive rather than reactive. By anticipating emerging issues before they grow into network outages, proactive monitoring can minimize stressful and expensive network failures. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems based on a variety of OS platforms.
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Miami Beach Florida, Progent's online network support specialists can provide professional and economical system support whenever your organization requires it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine remote access tools to solve computer problems quickly while avoiding the cost and lost productivity associated with on-premises support visits.
Even if your Miami Beach company works with a local freelance support technician or maintains an in-house IT staff that can deal with the majority of computer issues, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to deal with sudden system emergencies or particularly complex integration projects.
Features of Progent's Online Computer Services for Miami Beach Florida
Progent's online help, remote troubleshooting, network security consulting, and system management services give offices in Miami Beach Florida unparalleled leverage for your support budget. Whether you require occasional phone support and remote troubleshooting or full-time Help Desk support and network administration, Progent's professionals can provide your business world class IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Miami Beach Florida and is also ideal for networks in more remote areas that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has access to a wide range of Microsoft support tools, technical databases, and on-going education.
- By the Minute Rates to Reduce Costs
Progent provides remote help on a by-the-minute basis, so you pay only for the services you use. Progent asks for no minimum charge for online support and imposes no monthly subscription fee for support services delivered during normal business hours. This saves you from facing big invoices for quick fixes.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers help from on-staff specialists who have experience in planning, deploying, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support services include technology integration, MS Exchange Server consulting, system security planning, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting support in critical application areas. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management and Software Development
Amazon MWS Software Design and Programming
By offering a full service one-stop resource for IT generalists and application experts, Progent is able to tailor timely, affordable, and comprehensive IT solutions that address the special needs of your business.
- Sophisticated Remote Connectivity Tools
Secure online access allows Progent's support experts to observe precisely what your customers see. This makes it possible to find fast fixes to issues that might otherwise demand a costly personal service call. State-of-the-art online connectivity software and experienced engineers together enable Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online support and remote system analysis.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Service for Maximum System Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-constrained companies whose workers require instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical knowledge, refined support software, and understanding of corporate IT allow companies to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent can provide world-class expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Windows Server 2008 support, Windows 2003 Server maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online support and on-site help per minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no retainer for support services provided during regular business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces little competition. Businesses who utilize familiar independent service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.