Fast Online Troubleshooting for Miami Beach Information Networks
For businesses located in Miami Beach or anywhere in the state of Florida, Progent offers remote support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the assistance of CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic jobs.
Progent's online support experts offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools needed to solve the majority of network problems rapidly. Efficient support lowers immediate costs because service calls use up fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company benefits additionally with incidental costs by reducing or eliminating system downtime and associated losses resulting from business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced online consulting expertise is particularly valuable in environments that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.
Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent bills per minute for phone consulting, so you owe only for the services that you receive. In contrast to typical online service organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for billing prevent scenarios where speedy. minor fixes somehow end up as substantial bills. Progent's penchant for disposing of technical issues efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of customized tools and proven methodologies which permit the highest level of effectiveness for online technical support and troubleshooting for information networks of any size. Progent provides secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your company's computer system without compromising network security.
Progent's powerful service reporting application maintains comprehensive records describing all support that Progent's clients have received. Progent's authorized service personnel have access to the history of assistance provided to each Progent customer by any engineer. This archive of problems and resolutions is stored as an easily exploitable proprietary knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft open up additional massive technical support databases and allow fast response from manufacturers' internal engineering staff with the result that Progent's online service specialists can come up with the most efficient resolutions quickly.
Online support provided by Progent to customers in Miami Beach and throughout the state of Florida include:
Certified MS Windows Expertise
Progent's Microsoft-premier remote support engineers can deliver network troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop support services to help you company to deploy, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking consultants, and certifies an individual's networking skills at the expert level. CCIEs can handle even the most complex challenges encountered in network design, integration, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or identifying program updates. CCIEs provide excellent value since their broad expertise allows them to resolve problems rapidly. In typical instances, less experienced consultants can wrestle for hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment via sophisticated on-line troubleshooting technology in order to provide efficient, safe, and economical diagnosis and repair.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular selection of networking appliances. Cisco infrastructure support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Access Points deployment expertise, Cisco wireless controllers support Services, Cisco VPN and Security Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions to enhance the immunity of your Windows, Apple macOS and OS X, Linux network against attacks or assist your company to recover rapidly after a serious penetration. Security solutions available from Progent include: comprehensive network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; building safe architectures for off-site and mobile access; protecting your email infrastructure from spam and DHA attacks; and managing 24x7 proactive monitoring.
Progent can provide expert remote consulting services to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide online support services to cover a broad spectrum of information technologies including system architecture, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy administration in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux environments. Progent's team-based approach to solving network problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency online assistance analyzing problems within UNIX/Linux networks based on leading derivatives of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all critical aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Miami Beach Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk Call Center support programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk or revamping your current organization, selecting or modifying Help Desk Call Center application software to address the particular needs of your business, or adding occasional phone support staff to work with your existing Help Desk team to handle unusually busy scenarios such as software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center team of veteran network experts provides your clients in Miami Beach or anywhere in the state of Florida quick access to a reliable support group with substantial background offering phone support and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a key enabler of company efficiency, and Progent's target is to resolve rather than simply report technical issues.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group provides phone-based and in-depth consulting support and training in key application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, programming, and training services, go to Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Miami Beach, or anywhere in the state of Florida, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your environment so that your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they expand into downtime, system monitoring can ward off stressful and expensive service failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems based on a variety of OS platforms.
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Miami Beach or throughout the state of Florida, Progent's online network support engineers can provide expert and economical system help the instant your organization has to have it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Miami Beach office has a regular independent consultant or employs a full time organization that can handle typical computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to deal with sudden system emergencies or especially tough integration projects.
Features of Progent's Online Computer Services for Miami Beach
Progent's phone support, Internet-based troubleshooting, system security expertise, and network management services offer companies in Miami Beach or anywhere in the state of Florida the greatest leverage for your support budget. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk support and system management, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Miami Beach and is also ideal for customers in geographic regions of Florida that lack technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide array of Microsoft support tools, service information, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent provides remote support on a per-minute basis, so you are charged only for the support you receive. Progent requires no minimum charge for phone service and asks for no ongoing subscription fee for services provided during normal business hours. This keeps you from paying big invoices for simple fixes.
- Availability of Cisco Network Design Specialists
Progent's registered experts for Cisco can provide help from on-staff specialists with experience in designing, deploying, and supporting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core support services consist of technology integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting expertise in critical application areas. Help available from the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle DBA Services and Application Programming
MySQL DBA Services and Application Design
Amazon Marketplace Web Service Programming
By providing a full service centralized source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that match the specific requirements of your business.
- State of the Art Online Access Software
Secure online access allows Progent's support experts to observe precisely what your users see. This makes it easier to produce fast solutions to problems that might otherwise require an expensive personal service call. Effective online connectivity software and expert technicians together allow Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote system analysis.
- Support for Popular VPN Gateways
Progent supports safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Service for High Network Availability
For companies with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk support services are designed specifically for budget-conscious offices whose clients need immediate access to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical experience, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent can provide in-depth support for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment consulting, Microsoft Windows Server 2008 migration, Windows 2003 maintenance, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits by the minute. Consequently, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be tempted to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Companies who utilize familiar freelance service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, protected, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your information network from stressful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.