Immediate Online Troubleshooting for Miami Beach Computer Systems
For businesses located in Miami Beach or anywhere in the state of Florida, Progent offers online help for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to help with high-level security architecture and diagnostic issues.
Progent's remote technical support engineers offer exceptional leverage because they have the practical experience and are equipped with the advanced tools necessary to resolve most network issues rapidly. Efficient support lowers immediate costs because service calls accumulate fewer billable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally in indirect costs by minimizing or eliminating system outages and related losses due to business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced online technical support experience is especially helpful for organizations that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.
Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical remote service companies, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and simple model for billing avoid scenarios where fast fixes somehow turn into large invoices. Progent's penchant for handling problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven processes which ensure the maximum degree of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to access your environment without breaching corporate security.
Progent's proven technical support reporting application stores detailed documentation of the support that Progent's clients have received. Progent's team service personnel have the benefit of the history of services delivered to every client by every Progent engineer. This database of anomalies and resolutions is organized as a readily searchable support knowledge base that permits Progent's online technical engineers to share their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and close associations with major vendors such as Cisco and Microsoft open up additional massive support knowledge bases and allow fast access to manufacturers' in-house support staff so Progent's online consulting specialists can come up with optimal resolutions in the least time.
Remote support services available from Progent to businesses in Miami Beach and throughout the state of Florida include:
Authorized MS Windows Support
Progent's Microsoft-premier remote service professionals offer network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server development, SharePoint Server 2016 migration and hybrid integration support, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop support services to help you company to install, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the highest recognition for networking engineers, and indicates a person's networking skills at the expert level. Cisco CCIEs can handle the most difficult challenges encountered in network planning, deployment, maintenance, compliance, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network management tools and developing workarounds or locating software patches. Cisco CCIEs represent an exceptional value since their depth of expertise allows them to solve problems quickly. In many instances, less seasoned consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system using advanced remote troubleshooting technology to perform efficient, safe, and economical analysis and remediation.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling family of networking devices. Cisco networking expertise available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Catalyst switch integration and support, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP layout and set up, Cisco Aironet Wireless APs planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security engineering support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security solutions to improve the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help you to clean up rapidly following a serious penetration. Security support services offered by Progent cover thorough network security and compliance evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; configuring firewalls; designing secure architectures for remote and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online support services to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable process for recovering applications and services rapidly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide online consulting services to cover a wide spectrum of information technologies including system infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency remote help analyzing anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all key areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to assess your company's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows clients to execute major projects economically and on time. Progent's project-based online consulting solutions include:
How Your Miami Beach Business Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk service options for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who don't have the resources to assemble and manage an in-house Call Center but who need quick communication with a reliable Help Desk Call Center with proficient telephone support plus the ability to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk is designed for larger companies and acts as a seamless supplement to your current Help Desk organization. Progent's Virtual Help Desk can operate as a an escalation resource to handle the most difficult computer system challenges, or be ready in overflow instances when your regular service providers are swamped.
Progent's Call Center team of seasoned information technology experts provides your customers in Miami Beach or anywhere in the state of Florida fast access to a reliable network service group with substantial background providing phone support and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center the reputation as a significant driver of business efficiency, and Progent's target is to solve and not simply report technical issues.
- Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Group offers phone-based advanced consulting expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Miami Beach, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so that your network support is proactive rather than reactive. By uncovering looming issues before they cause full-scale emergencies, remote monitoring can head off disruptive and expensive information system crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments that support a mix of platforms.
To contact Progent about urgent remote help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Miami Beach or anywhere in the state of Florida, Progent's online computer support engineers can provide effective and affordable system support the moment your company needs it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to repair network problems quickly while avoiding the cost and lost time that comes with in-person support calls.
Even if your Miami Beach office deals with a regular freelance support technician or employs an in-house IT staff that know how to handle the majority of network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to solve unexpected system emergencies or especially challenging integration projects.
Details of Progent's Remote Computer Support for Miami Beach
Progent's online help, Internet-based repair, network security expertise, and system management services give companies in Miami Beach or throughout the state of Florida unparalleled leverage for your support budget. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk Call Center services and system administration, Progent's experts can provide your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Miami Beach and is also ideal for networks in geographic regions of Florida that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a broad array of Microsoft support utilities, service databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent provides online help on a per-minute billing plan, so you pay only for the support you use. Progent asks for no minimum fee for phone service and requires no periodic retainer for support services provided during normal business hours. This saves you from facing big invoices for quick fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide the services of authorized professionals who have experience in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to create high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic support offerings consist of technology integration, MS Exchange Server consulting, corporate security planning, and Help Desk Call Center services. Progent's Application Experts group can provide world-class consulting support in specific business applications. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management and Software Development
MySQL DBA Services and Software Design
Apple Mac Consulting
Amazon MWS Application Development
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that meet the specific requirements of your business.
- Advanced Remote Access Software
Secure online access permits Progent's support professionals to see exactly what your customers see. This makes it possible to find fast solutions to problems that might otherwise require an expensive personal visit. Cutting-edge remote access software and experienced engineers together enable Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in online support and remote system analysis.
- Compatibility with Popular VPN Gateways
Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum Network Availability
For companies with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-conscious companies whose clients need instant access to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT background, refined remote support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does Our Company Start Getting Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, in the trenches of network service, executing a broad range of IT tasks for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not only world-class technical help, but also a consultant with proven approaches for using computer knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site visits per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for support services delivered during normal business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be forced to permit minor problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service firms who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each consultant to each client. The practice of documenting and organizing support activity allows more effective support and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.