Fast Online Support for Miami Beach Computer Systems
For companies in Miami Beach or anywhere in the state of Florida, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the assistance of CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's remote technical support engineers offer excellent leverage because they possess the practical experience and have access to the sophisticated technology necessary to resolve most network problems rapidly. Efficient support lowers immediate expenses since service calls use up minimal billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding system downtime and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting know-how is especially important for businesses that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's billing policy for online support is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you owe exclusively for the services that you receive. Unlike many online service firms, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor fixes manage to end up as large tabs. Progent's penchant for solving problems quickly means you saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven processes which ensure the highest level of effectiveness for online technical support and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to communicate with your company's system remotely without violating network security.
Progent's powerful customer support database application keeps comprehensive histories describing the support that Progent's clients have been provided. Progent's staff engineers have access to the records of assistance provided to every client by every consultant. This database of issues and repairs is organized as an easily retrievable proprietary knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's remote service specialists are able to come up with the most efficient solutions promptly.
Online support provided by Progent to clients in Miami Beach and anywhere in the state of Florida include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service experts offer computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration support, Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable PC desktop consulting and support services to help your business to deploy, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and validates an individual's networking knowledge at the expert level. Cisco-qualified CCIEs can deal with the most stubborn challenges surrounding network planning, integration, management, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing problems with IOS network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs offer exceptional value since their deep experience enables them to find solutions for problems rapidly. In common cases, less experienced service providers can wrestle for many hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of advanced on-line troubleshooting technology in order to perform quick, safe, and affordable analysis and repair.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling family of connectivity devices. Cisco networking expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP layout and set up, Cisco Aironet Wireless Access Points deployment support, Cisco wireless controllers consulting, Cisco VPN Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of security solutions to bolster the safety of your Windows, macOS and OS X, or Linux environment against attacks or help your company to recuperate quickly following a damaging breach. Security consulting services available from Progent include: thorough data security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm attacks; installing firewalls; building safe techniques for off-site and mobile access; defending your email infrastructure against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert online support services to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering services quickly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to address a wide array of computer technologies such as network architecture, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server economization and easy administration in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older systems to Windows or Linux-powered solutions. Progent's group-based methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important fields of information technology allows customers to execute major projects within budget and on time. Progent's project-based remote consulting services include:
How Your Miami Beach Company Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Help Desk service options for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center staff of experienced information technology consultants offers your clients in Miami Beach or anywhere in the state of Florida quick contact with a dependable network service group with substantial background providing telephone-based support and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk recognition as a major enabler of business performance, and Progent's target is to resolve instead of just annotate network issues.
- Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Team offers remote advanced engineering expertise and training in key business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, programming, and education services, visit Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Miami Beach, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so that your network maintenance is proactive and automated. By spotting emerging trouble spots before they cause downtime, system monitoring can ward off disruptive and expensive service failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that incorporate multiple platforms.
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Miami Beach or anywhere in the state of Florida, Progent's phone-based network support specialists can provide expert and affordable system support the moment your company has to have it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to repair computer problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.
Even if your Miami Beach business has a local freelance support technician or maintains a full time organization that can handle common computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the experience to fix sudden system emergencies or especially complex integration projects.
Details of Progent's Remote Network Services for Miami Beach
Progent's phone help, remote troubleshooting, network security expertise, and system management services offer offices in Miami Beach or anywhere in the state of Florida unparalleled leverage for your IT budget. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your office world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Miami Beach and is also ideal for networks in geographic regions of Florida that lack consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a wide selection of Microsoft support utilities, service databases, and on-going training.
- Per Minute Rates to Minimize Costs
Progent provides online support on a by-the-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum fee for phone support and imposes no ongoing retainer for services provided during regular working hours. This keeps you from paying big invoices for simple fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco offers help from authorized specialists who have experience in designing, implementing, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Group
Progent's core consulting offerings consist of technology integration, Microsoft Exchange expertise, system security design, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting expertise in specific application areas. Help available from the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Training
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management and Application Design
Amazon Marketplace Web Service Application Development
By providing a convenient one-stop resource for IT generalists and specialists, Progent can tailor fast, affordable, and comprehensive IT solutions that meet the unique requirements of your business.
- Advanced Online Connectivity Software
Protected online connectivity permits Progent's service experts to observe exactly what your customers see. This makes it easier to find quick solutions to problems that could otherwise require an expensive onsite visit. Sophisticated online access software and expert engineers together enable Progent to resolve most IT issues quickly and economically. Progent is a pioneer in online support and automated system monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Service for High System Uptime
For companies with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk support programs are designed especially for budget-conscious businesses whose clients require instant access to a Help Desk Call Center with effective telephone support and full escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical experience, refined remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Online Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits per minute. Consequently, you are billed only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services provided during regular working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service firms who offer scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by every staff member to each client. The practice of documenting and organizing service records allows more efficient support and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can save your IT network from painful and costly availability losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.